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Austar INSIGHTS Austar Realty Ltd Licensed (REAA 2008)

September 2020 Issue


Welcome to the first edition of Austar Insights Austar Realty’s new quarterly magazine, in which we hope to share with you insights into our local communities - the people and the places that make them special to us. In this busy world, sometimes we get so involved in our day to day tasks, we forget that behind every door is someone’s story. How they got to where they are, what motivates them and what they wish for the future. We hope to share some of these stories with you and each editon will focus on a different local suburb. We have experienced a year like no other, with the spread of Covid having a heart-wrenching impact right across the world, and locally in our own lifestyles and businesses. To keep ourselves and our clients safe, our team adapted every-day processes by recognising and embracing digital technology. Market predictions are almost a daily occurence in the media, so with each edition we will condense the last quarters data for you, keep it simple, factual and give you the latest median prices for your neighbourhood. Plus, we will let you know what we are up to at Austar. We have a fabulous group of people in our team and are very proud of their achievements, so will share these with you too. So, please enjoy, and our next issue will be a Summer/Christmas edition, out in early December.

Austar Realty Ltd Licensed (REAA 2008) Austar Realty Group Principal Officer Len Day | 021 677 621 Austar Realty Group C.E.O. Craig Smith | 021 960 565


Contents 4 6

18

Local Flavours Meet the duo behind Vevo Cafe, Titirangi

HomeFront Meet Robyn Robertson and her love of colour, design and the Titirangi environs

10

Te Uru

12

Local Walks

14

Millenials in Real Estate

16 4

A gallery with a distinctive West Auckland focus

Titirangi is the mecca of great walks - we feature two of our favourites

Why younger people are looking at real estate as a career option

20

A Conversation with our auctioneers

Market Overview Your local area market sales statistics for last 3 months

22

feedback Social Showcase

24

Team Titirangi

26

Managing Your Investment

It’s more than just business for our local office

The Last Word

Real Estate in a time of Covid

6

10


Local Flavours Meet the duo behind Titirangi’s Vevo Foodstore As two young chefs working at the former Hammerheads Restaurant, in Okahu Bay, Vic and Elliot Warne never expected they would one day own a successful café in Titirangi. After a stint of chefing in Melbourne, the couple become a family and eventually settled with their three boys in the Laingholm community. Vic balanced parenting with working part time on establishing Vevo Catering while Elliot worked as executive chef at Tribeca, in Parnell. (“Vevo” stands for Victoria, Elliot, and two of their boys, Vincent and Oliver. Joel was born too late to get his initial in the company name). A casual mention from a friend about an option to secure a commercial lease in the Titirangi Village felt like opportunity had knocked. “We signed up, initially with the catering business in mind, but it didn’t take long for me to start thinking how Vevo Catering could also be Vevo Foodstore,” says Vic. While the pair correctly identified there was scope for another food and coffee outlet within the village, they also knew they would need to learn the café trade. “We were experienced chefs, but there were gaps in our knowledge, like the fine science of coffee, and the business side of running a food outlet,” says Elliot. Given their background in some of Auckland’s top kitchens it was no surprise that their food style resonated with the locals. As well as becoming a popular venue for the breakfast and brunch crowd, Vevo’s cabinet food and take-home meals flew out the door. Locally supplied Mt Atkinson Coffee catered to Titirangi’s discerning coffee taste. Well-trained baristas and engaging front-of-house staff have also been a factor in Vevo’s success. “Having the right people on the ground means we can take a day off without having to worry about the quality. We know our guys have it covered,” says Elliot.


The café’s closure during lockdown was an opportunity to make changes to the decor, with a re-jig of the layout and the addition of wrought iron hanging structures and new tables, giving the store a more metro vibe. It was time to expand Vevo’s horizons. “We wanted to offer night-time dining so locals could enjoy restaurant fare that isn’t intimidating or too expensive,” says Elliot. It wasn’t difficult for the pair to draw from a vast range of successful past dishes—along with Elliot’s experience as food producer for several series of Masterchef NZ and My Kitchen Rules—and create a constantly changing menu of Vevo originals. “We feel like we’ve found our groove,” says Elliot. “The house lights go down, the music goes up and we let the food and drinks do their thing. We often find that diners know each other and cross tables to chat, and we love that.” Vevo is fully licensed, and professional advice from a local wine consultant ensures a quality wine list that will please local palates. The menu changes each week, and, due to demand, bookings are required. Opening at night has felt like coming home for these chefs. “There’s nothing wrong with scones and poached eggs, but we’re loving being back into what we love most: creating our own menus and producing great cuisine,” says Elliot. Evening dining is Thursday, Friday and Saturday with plans to include Wednesdays during the summer months. By Vicki Ingham

Vevo Foodstore | 400 Titirangi Road, Titirangi (09) 555 1997 | vevofoodstore.co.nz


HomeFront The People | The Homes | The Story By Vicki Ingham

When artist Robyn Robertson greets you at the front door of her bespoke home in Titirangi, you get the feeling that nothing about Robyn or her home is going to be stock standard. At 72, Robyn exudes energy, her fabulous glasses and re-purposed fur wrap give a hint about her relationship with colour. Robyn and husband Graeme had to be visionary when they viewed a vacant section at the Boardwalk Sub-division in Rimutaka Road. “It was just a plot with a whole lot of posts in the ground”, says Robyn. After accepting the architectural concept for a 3 level build, they made a few important changes. “A priority for us was to up-scale the joinery to maximise light and draw the serenity of the bush into every room”, says Robyn. The master bedroom is curtain-less allowing the moon to shine straight into their room at night. The couples ensuite shower is designed to give an almost rainforest experience with ceiling to floor glass overlooking the bush, “Curtains would ruin the experience”, says Robyn.

51C Rimutaka Place, Titirangi The home is all about separate space for everyone and functionality for family living. A favourite area is the covered in deck which in summertime functions as a sunroom/BBQ area and in winter transforms into a double carport, “I love how it’s a multi purpose space”, says Robyn. Graeme’s ‘go to’ space is the lower deck which houses the sauna, spa and his built-in workshop area.

rainforest experience

Just Think Colour


No surprises that the guest room has drapes made fully from Indian Sari’s – the colour mix is suberb. Graeme; an ex builder has added his touches to the home and created a carved detail plywood wall in the upstairs lounge area, but has kept the decor of his downstairs office pretty low key. Originally from Australia; Robyn’s fashion label ‘Double Digits’ was sold throughout Australia. Once in NZ, she operated an interior design business called Transforming Spaces. Her design background enables Robyn to be fearless when it comes to her own interiors. Her skills in up-cycling, re-upholstering and creating her own art have contributed to a completely unique and bespoke home which floats above the bush. The home is wonderful therapy for those wary of colour – it’s been fashioned in a way which is interesting and fun, underpinned by the calming native bush surroundings. Robyn and Graeme love every inch of this house, but have their sights set on doing it all over again!


Te Uru Gallery

Have you ever wondered about Te Uru, the notable gallery by the roundabout in Titirangi? Their name references Te Hau a Uru, the wind that blows from the west, a powerful characteristic of the region and an important story for local iwi, Te Kawerau a Maki, who gifted the name. The west wind shares the messages and vision of the people that live in the west, brings change, sets direction and influences Tamaki Makaurau from its mountainous perch atop the Great Forest of Tiriwa – the Waitakere Ranges. Te Uru is a regional gallery with a distinctive West Auckland focus but a national and international perspective. Their programmes create a world stage for art that is relevant for their audiences, to put local art, artists and ideas in conversation and context with national and international developments in contemporary practice. They present a diverse programme of contemporary exhibitions, events and activities, including art, craft and design, to reflect and strengthen the full diversity of cultural identities, interests and potential of our community. Titirangi has long been an important hub for great artists, such as Len Castle, Gretchen Albrecht, Brian Brake, and, most famously, Colin McCahon, whose former residence now also operates as a museum space and artist residency nearby.

Te Uru operates from an award-winning building that is part of the Lopdell Precinct. The gallery originally opened in 1986 as the Waitemata City Arts and Cultural Centre, later known as Lopdell House Gallery, sited in the historic Lopdell House building in the heart of Titirangi. They reopened as Te Uru on Saturday 1 November 2014 in new purpose-built facilities alongside Lopdell House, offering extraordinary exhibitions and spectacular views of the surrounding area. Since reopening in 2014, they have delivered over 150 exhibitions supporting over 300 artists, hosted 130 performances and over 2000 programmes, catering to just over a quarter of a million visitors to date.


Te Uru’s Spring season of exhibitions is upon us with the following exciting programmes soon to open: •

James Charlton, Thrown, 3rd October – 29th November

o Testing the limits of interactive art, this major new installation consists of free-standing mechanical structures, programmed and loaded with hundreds of yellow tennis balls ready to be released into the air and collected intermittently by a team of voluntary agents. THROWN challenges your position in the exhibition, and asks you, the audience, participant, performer, or object? • Joyce Campbell, On the last afternoon: Disrupted Ecologies and the Work of Joyce Campbell, 19th September – 22nd November o The first substantial presentation of artist Joyce Campbell’s photo and media-based practice, On the Last Afternoon was exhibited at the Adam Art Gallery Te Pataka Toi in 2019. The exhibition, developed in dialogue with the architecture of the Adam Art Gallery, will be re-staged within Te Uru’s similarly unique gallery environment this Spring. •

Wayne Youle, Elevation, 26th September – 29th November

o An exhibition of new work made at McCahon House in 2019. Spilling out from the Learning Centre Gallery into Te Uru’s stairwell, Elevation is anchored by a major intervention based on the famously open-air children’s bunkroom underneath the McCahon cottage and brings an imagined section of McCahon House into the gallery. Throughout this exhibition, Youle mixes history with design and sculpture, demonstrating a deep engagement with the McCahon legacy. Visit Te Uru’s website to find out more about exhibitions and events, or to join their mailing list. Also follow Te Uru on Facebook and Instagram for the latest updates, programmes and workshops!

teuru.org.nz


Protect Our Kauri Kauri dieback disease is threatening the survival of our Kauri. A number of Waitakere Ranges tracks are closed, so please only use those that are open and use the footwear cleaning stations provided at the track entrances and exits.

Beveridge Track

Loca

If you wish to continue your walk, you can link on to the Beveridge Track at the turnaround point of Exhibition Drive, which takes you up to the Arataki Visitor Centre on Scenic Drive. From the path start, follow the Beveridge Track markers. It is an additional 3.5km. The gravel track runs through beautiful native bush. It’s mostly a gentle gradient, with a few steep sections where cyclists may need to dismount.

You’ll pass the Monkey Drive Tunnel, which was built in 1901 to house a pipe that carried water from Upper Nihotupu Dam to a pump station in Western Springs. There are great views of the Manukau Harbour and Lower Nihotupu Dam. Don’t miss the exhibitions and nature activities at the Arataki Visitor Centre. The pou (post) stands as a guardian to Arataki, and inside you will find whakairo (carvings). Relax on the back decks of the visitor centre and take in the incredible views. Return back to Exhibition Drive the way you came.


Exhibition Drive A 6km scenic bush track in the Waitakere Ranges Regional Park, with great views over the Manukau Harbour and Lower Nihotupu Reservoir. The path starts alongside the Watercare reservoir. There is car parking here, but this is a popular spot so car park can fill up quickly. The Exhibition Drive path is compacted gravel and fairly flat. It’s a former road so great for walking, running and cycling. Watch for the information posts along the way which explain some of the intriguing but often missed features of Exhibition Drive. Exhibition Drive was first a tramway for laying the pipeline that carried water from the Upper Nihotupu Dam to the city. It was widened to road width to provide access to the Waitakere Ranges. This opened up the area for recreation activities such as scenic drives, picnics and walking.

al Walks

At the turnaround point, there are great views over the Lower Nihotupu Reservoir and Manukau Harbour.

For more Auckland walks, click the link below https://www.aucklandcouncil.govt.nz/parks-recreation/get-outdoors/aklpaths


MILLENIALS making their mark in Real Estate Ray White Austar has long recognised that our future lies in the hands of the new generation of millennial agents. We are pleased to see that our strategy of recruitment evenings, cadetships and employment opportunities within our Concierge department has succeeded in capturing the attention of so many strong candidates that we now have over a dozen under 30’s working for Austar. Filling roles from office administration, telemarketing, property management to associate agent and even fully independent salespeople, these millennial recruits have permeated our business bringing renewed energy and excitement into our fold. Our excellent support systems, in-house and corporate training and family based culture have proven the perfect environment to nurture and grow our people into future stars. As more and more millennials become buyers and sellers, they will find a team of well experienced Austar agents their own age perfectly prepared to provide the best possible service for their real estate needs. Austar Millenials will lead the way into the 2020’s. We put some questions to some of our millenials. Here’s what they have to say...

Kanav Patpatia Ray White Blockhouse Bay

Gail Warren Ray White New Lynn

Teide Grice Ray White Central West

Why did you choose real estate as a career move? Kanav Patpatia

Gail Warren

Teide Grice

I don’t know if I chose real estate or real estate chose me. While I was graduating from AUT, I had a phase in my life when I had no idea about what I was going to do, so I started reading books and following extremely successful entrepreneurs to keep myself motivated which gave me the courage to expand my comfort zone. I always wanted to get into a career where there is unlimited potential to my growth and where it’s up to me. Therefore, real estate seemed like a perfect package.

Selling real estate is my dream job. I love the idea of helping homeowners prepare their house for sale and I enjoy presenting it to families, couples, or individuals who will potentially buy the home.

I love getting out there, meeting and interacting with people which real estate allows me to do and with something that is so wonderfully important to them. A career in real estate also allows me to benefit from the amount of effort I put into it. I am, by nature, a go getter and thrive on exceeding expectations and providing excellent service. That kind of hard work is mostly overlooked in other industries but with real estate, hard work really does pay off.

Avi Patel Real estate provides a path to financial freedom, a flexible schedule, and the personal fulfillment of helping families own their homes. Few careers can offer this much.


Why Austar Realty? Izac Woodall

Teide Grice

Kanav Patpatia

The Austar work environment is very kind and supportive across all of the offices. They are wanting everyone in the company to succeed and always have the time to answer any questions you have!

The careers night was my introduction to Austar and I have had stars in my eyes since then. I had never experienced such an amazing presentation, where the passion for the industry and what they do was so evident. I think the biggest thing for me was and still is the amount of support.

I like how Austar is always innovating and striving for growth in all areas. The in-house support is absolutely amazing. I am extremely grateful to have some very experienced and knowledgeable support staff around me as it really helps me shorten my learning curve.

Izac Woodall Ray White Titirangi

Sasa Tofilau Ray White Titirangi

Avi Patel Ray White New Lynn

What does selling real estate mean to you? Gail Warren

Sasa Tofilau

Izac Woodall

I’m mentally and emotionally invested in selling real estate. I am determined to be the best at what I do so I can effectively help my clients reach their real estate goals and exceed expectations.

It means a lot to me, being able to help people take that big step in life - buying or selling a property. It gives me great pleasure in assisting them with that.

Selling real estate means I am able to continue my love for working with people and has given me the opportunity to give back to the wider community!

Kanav Patpatia

Gail Warren

Izac Woodall

Set the intention, do the work and don’t worry about the outcome.

Discipline, Drive, Determination and Consistency

You need to give respect to get respect.

Teide Grice

Sasa Tofilau

Avi Patel

“Life is tough, darling, but so are you”. A reminder that I can deal with anything that comes my way.

Up at 5am putting in the work when everyone else is sleeping.

Every day we uplift, motivate and inspire.

What is your daily motto?


Real Estate in a time of Covid

There is no doubt that Covid has been a game changer, even an unfortunate endgame for many industries and businesses. As we move out of the latest lockdown, so many of us have changed the way we work and where we work from. The concept of working remotely from our homes and utilising the best technology on offer, has become the new reality. In terms of real estate these times have been eye opening. In a short period of time we have gone from April being the worst month in our history to August being one of the strongest. What Covid and the lockdown periods have indicated to us is that Aucklanders interest and desire to buy and sell real estate has not diminished in spite of the economic environment. Austar quickly adapted to cater to the market differently, with restrained and controlled viewing during level 3 to restricted and personally distanced open homes in level 2. The adoption of Docusign was essential, allowing buyers and sellers to sign documents, from listing forms and reserve authorities to the actual sales and purchase agreements. Another adaptation has been the creation of the virtual auction, setting up a studio for the auctioneer to call the auction live while the buyers are able to watch in current time via Google Meet, or by phone via members of the sales team. The old saying that “change is good� is not necessarily true but the ability to meet change with innovation and a positive outlook certainly is. With tremendous assistance from our in-house technical department and our ever willing Auctioneers, we have been able to develop our own purpose built system that has turned what was a major obstacle into a positive outcome for our clients and customers. The launch of this edition saw all 10 of our virtual auctions sold under the hammer for an amazing 100% success rate.


“

The virtual world will not replace the need for physical inspection of properties and the value of

personal agent contact, but it does offer useful alternatives when required. A highly trained and professional

“

sales team backed up with cutting

edge technology guarantees future success in every setting.


A conversation with our Auctioneers

Standing in front a crowd and calling an auction, is not for the faint-hearted. We applaud our two extremely talented auctioneers, Craig Darroch and Paul Scarfe for calling them on a weekly basis for many years. Despite getting the best information from our salespeople, on expected attendees and bidders, nothing is ever guaranteed and our Auctioneer’s sharp minds and quick thinking abilities are constantly put to the test. You’ve been calling auctions for a long time now, do you still get nervous before a call? Paul: Absolutely, every time. Butterflies keep you on your toes, performing your best and keeps you sharp. Craig: No, not anymore. What is your pre-auction routine to quell the nerves? Paul: Practice. Even if I have just conducted an auction, I will take time before the next one to practise reading the legal descriptions, address and particulars. It’s all about being well prepared. Craig: I always play some of my favourite music to get the endorphins going and myself energised. What skill do you think is key to being a successful auctioneer? Paul: The ability to think quickly on your feet. For example if someone called a starting bid of $100,000 - a quick comeback of “ Thank you kindly for your bid, you’ve bought the front door, would you like to try for the rest of the house!” Being able to put the crowd at ease, with a bit of humour to relieve tension among the bidders. Being good with numbers, being able to add up and keep track of the bids as they can come pretty fast. Craig: I’d have to say same as Paul. You have to be very quick thinking and able to react to any changes instantly and keep on top of the numbers. What do you do in your downtime?

What did you do before auctioneering?

Paul: I just like to spend quality time with my family and friends. Relax over meals and games. Play music with my sons.

Paul: I was a professional musician. I spent 25 years performing around the world. I came to NZ 13 times over 8 years. It was a different, but fabulous lifestyle.

Craig: I love spending time with my dogs. Just good uncomplicated fun.

Craig: I initially trained as an engineer in the Navy, then changed careers and was a registered nurse for many years.


Craig Darroch

Paul Scarfe

You have both called a number of charity Auctions. Which have been the most significant for you? Paul: There are 3 that particularly stand out for me and that I have been proud to be a part of. Firstly, Starship Hospital, fund raising for the heart unit. My son, Matthew spent a lot of time in SCBU when he was born and so it is a charity close to my heart. Secondly, Monty Betham’s Steps for Life fund raiser, a charity to support young adults in need, and also a fund raiser for Breast Cancer supported by Dame Denise L’Estrange-Corbet, founder of the fashion icon World. Craig: A black tie charity fundraiser event for the Auckland University School of Engineering, alongside the McLaren Formula1 racing team. It was a fantastic night and one I will never forget.


MARKET OVERVIEW

MASSEY TE ATATU PENINSULA

151 $739k

65 $950k

40 $691k RANUI

32 $912k

HENDERSON

SWANSON

148 $780k

TE ATATU SOUTH

44 $850k SUNNYVALE

6 $1,570m

32

GLENDENE

$730k

25 $719k

WAIATARUA

11 $950k PIHA

10

93

$1,060m

$765k

ORATIA

GLEN EDEN

46 $945k TITIRANGI

8 $828k LAINGHOLM


Recent sales statistics for your neighbourhood

May, June, July 2020

73 $887k AVONDALE MOUNT ROSKILL

81 $987k NEW LYNN

78 $801k HILLSBOROUGH

BLOCKHOUSE BAY GREEN BAY

23 $792k

27

$1,080m

45

$1,060m

LYNFIELD

19 $955k

Total sales & median price over this period Statistics sourced from REINZ Median prices rounded to nearest thousand

XX $xx


feedback We strive to provide our clients and customers with exceptional service. That’s why we are always proud when we receive 10/10 customer reviews. Jas Sergeant - Central West “Jas assisted me throughout the sales process with excellent advice and practical help. Jas has an honest and hardworking work ethic and I would have no problem recommending her or seeking her help with selling a property again.“ Vendor - 1550 State Highway 16, Waimauku Gail Warren - New Lynn “Working with Gail has been an absolute pleasure. We were guided through from the start of the sale of our property, right through settlement. Good communication skill, vast knowledge on all our enquiries, extremely professional, and holds a very pleasant personality. We wish her all the best in her future career.” Vendor - 2/9 Ciprian Place, Henderson Donna Bailey & Angela Scarfe - Blockhouse Bay “The Real Estate Girls worked together like a well-oiled machine to deliver a great result for us!” Vendor - 57 Ellis Avenue, Mt Roskill Joe Steel - Titirangi “Joe was (and is) an incredible agent. He truly went above and beyond and completely exceeded our expectations. We had such an amazing result, thanks to his hard work; but the entire journey was a pleasure. His communication skills and check ins, as well as his passion for what he does, made such a daunting and what could have been stressful time, feel like a walk in the park. I honestly never expected to have an agent who stood by your side and be part of the journey with it. Joe is with you every step of the way. I couldn’t recommend him highly enough!” Vendor - 109 Lynwood Road, New Lynn Vicki Ingham - Green Bay “Vicki was very supportive to us, as we are an older couple who needed guidance through the process. She provided this to us and kept us well informed about all aspects of the sale. She has a calm manner which gives you confidence in her and always a smile. She went beyond the call of duty to reassure us on matters and we appreciated her attention to detail.” Vendor - 10 Raroa Terrace, Waiatarua


Social Showcase What we’ve been putting out there!

Follow us on: Facebook - Ray White Austar @raywhiteaustar Instagram - @raywhiteaustarrealty Linked in - Ray White - Austar Realty Ltd


Ray White Titirangi For 32 years the multi award winning Titirangi Office has led the way in the Real Estate market in Auckland’s greenest suburb. The office is proud to be part of the friendly and vibrant café based culture of the iconic Titirangi Village. With Ray White currently holding a massive 60% + market share for the 1st quarter of the financial year, business growth is at an all time high. This office is not just about results, it’s about the people. Infused with total family values the team is as much a group of friends as well as being the most effective selling entity in the area. All ages are represented, from early 20’s to late 50’s providing a great blend of youth and experience, fresh faced excitement tempered with profound understanding and know-how. Despite the restrictions of Covid level 3 lockdowns activity has been brisk, so much so that August has broken all records for the best month ever! Having achieved this pinnacle in real estate, the office has magnificent momentum at the moment but is suffering from a lack of stock as available properties in the area have reached an all-time low. Spring is now with us usually heralds a lift in listings as the summer weather and the end of the year market beckons. Titirangi is a beautiful suburb, with beautiful people and beautiful results, the perfect trifecta.


The Team From left to right: Gaston Coma, Cleedon Thomas, Stacey Smith, Joe Steel, Brendan Smith, Craig Smith, Izac Woodall, Billy Scarfe, Ype Postma, Katja Ristova, Di Wright, Rebecca Smith Absent and missed: Bronwyn Scott-Woods, Sasa Tofilau

423 Titirangi Road Titirangi 0604 (09) 817 8011 titirangi.nz@raywhite.com

www.rwtitirangi.co.nz


PERSONAL PROPERTY MANAGEMENT

Austar Property Services

Austar Property Services are like no other residential property management company. There are several reasons why this huge statement rings true. It starts with the people that make our amazing company. We are a special group of people that have by fate been brought together to provide all our clients the most incredible property management experience. As a group we are devoted to building strong relationships which have proven to be the cornerstone of the success of the business. Using our core values (as seen on the opposite page) the team works tirelessly not only with our clients but also with each other. From the strong relationships a focus on quality becomes almost a natural progression. Adding phenomenal communication to the mix and everyone’s a winner and ultimately happy. Along the way there are stumbles and sometimes mistakes but it never deters our quest to be the best. The Austar Property Services team offers great diversity within the team. Some with incredible experience while others are still building experience into their business. Being a super tight team means no one is on their own whenever a problem might arise. Several of our team are Ray White Executive members and have reached this status by applying the experience and devotion to quality, lasting relationships. Our passion and focus is you! If you would like to experience some of what has been mentioned above please don’t hesitate to call Austar Property Services on 0800 287 827

Click below for a copy of the comprehensive Ray White Landlord Information Guide

rwaustarrentals.co.nz


THE LAST WORD GETTING TO THE CORE OF OUR VALUES Mid 2019 saw Austar Realty embark on a journey to reestablish the company’s core values. An outside facilitator was invited to help with the process and all members of the team participated in the discussions which were held over a 6 week duration. We saw vigorous debate in small break out groups, followed by open forums with the whole group. After plenty of fun and in-depth reflection, each person tabled their top core value and after a consolidation process, we had our top 5.

Len Day

It was heartening to find these values were established on the basis of how our team wants to interact with our clients and with each other, combined with how as individuals, we live our lives away from real estate. Our core values are as follows: Respect: We will respect the individual needs of others Integrity: We will be punctual, dependable and will do what we say we will do Empathy: We will actively listen to the needs of others we seek to truly understand Courageous Honesty: By telling it like is we will do the right thing to build trust and respect Commitment to a common outcome: Our values guide us to create great outcomes for the benefit of all

Craig Smith

We do acknowledge that as a company and individually, we are not perfect, but will strive to continually improve to be the best real estate company we can be.

Len Day | Austar Group Principal Officer

rwaustar.co.nz


AUSTAR REALTY GROUP Find a local branch near you

Central West 36 Te Atatu Road, Te Atatu South rwcentralwest.co.nz

Blockhouse Bay 1 Donovan Street, Blockhouse Bay rwblockhousebay.co.nz

New Lynn 24 Delta Avenue, New Lynn rwnewlynn.co.nz

Green Bay 58 Godley Road, Green Bay rwgreenbay.co.nz

Titirangi 423 Titirangi Road, Titirangi rwtitirangi.co.nz

Austar Realty Ltd Licensed (REAA 2008)

Profile for Ray White Austar

Austar Insights - September 2020 Issue