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BSH INITIATES REPAIR ACTION ON BUILT-IN GAS HOBS BSH has initiated a voluntary repair on two models of built-in gas hobs due to the risk of explosion. The products were manufactured between 2009 and 2011 and sold under the Bosch and Neff brands. The company has advised owners of the affected models (Bosch NGU4151DB / Neff T20S31N0) to turn off the gas supply to the appliance immediately and not to use it until the connection fitting has been replaced. BSH said in a statement that it is “convinced that a risk of explosion can arise only in extremely rare cases due

to a possibly damaged gas connector. However, a safety risk cannot be completely ruled out for these models.” The manufacturer said it is not aware of any incidences involving these appliances in the UK or Ireland – 3,898 were sold in the UK and two in the Republic of Ireland. It will, however, run a series of press advertisements to alert consumers.

For further information: Bosch: 0344 892 8979 | Neff: 0344 892 8989

WHIRLPOOL CHANGES SAFETY ADVICE ON FIRERISK TUMBLE DRYERS Whirlpool – owner of the Hotpoint, Indesit and Creda brands whose faulty tumble dryer models were identified as a potential fire risk back in November 2015 – has issued new advice to owners of the affected models.


reviously, Whirlpool had been telling owners of the suspect machines that, while they were waiting for a safety modification, they could continue to use them provided they were not left unattended. The new advice to consumers is that they should unplug the appliances and should not use them until the modification has taken place. The action by Whirlpool is reportedly the result of an enforcement notice issued by Peterborough city council’s Trading Standards office. A spokesman for Peterborough trading standards confirmed it had issued an enforcement notice to Whirlpool, “instructing them to change current consumer advice in relation to faulty tumble dryers.” It is believed the notice was issued on February 16th, and was initially appealed against by Whirlpool. If the notice had not been complied with, court action would have followed.



Peterborough trading standards had themselves been under pressure from Which?. The consumer group has been demanding a full recall of the faulty appliances and had threatened Peterborough trading standards with a judicial review of its handling of the situation. Which? Managing director of home and legal services Alex Neill commented: “Following our long-running campaign and recent application for judicial review, Peterborough trading standards has finally taken enforcement action against Whirlpool for the ongoing tumble dryer safety issue.” Whirlpool said in a statement: “Trading standards have now notified us that updated usage advice should be communicated to consumers and we are implementing this. Trading standards have confirmed that our actions to date in this campaign have been undertaken diligently and responsibly.”



roupe SEB is the first Small Domestic Appliance manufacturer to launch a 10 Year Repairability programme in the UK, promising easy repair for 95% of its product range for 10 years or more. As well as being cheaper for customers than buying a replacement product, the scheme also helps the “A recent environment by reducing WRAP survey demand on raw showed that 80% of materials and electrical consumers want a waste in landfills. WRAP, the Waste minimum two-year and Resources Action guarantee” Program, estimates that the UK throws away 1.4m tonnes of electrical waste per year, with around half recycled, a third landfilled and only 7% re-used. The programme, in which Groupe SEB has so far invested £2m, is supported by the ‘Repairable Product 10 Years’ logo, making it easy for consumers to identify the qualifying appliances, which include Blenders, ActiFry low oil fryers, Coffee makers, Steam Irons and Steam Generators. Alain Pautrot, Groupe SEB VP consumer satisfaction, said: “A recent WRAP survey showed that 80% of consumers want a minimum two-year guarantee, so I think 10 Year Repairability will give them a great deal of reassurance in the product and will improve the purchase decision. Our primary aim is to reduce the number of small domestic appliances going to landfill, which in turn allows our customers to fulfil their desire to be more environmentally friendly.” The repair process is simple for consumers: “Bring your broken product to your local repair shop or send by post.” Repairs take 3-5 days, depending on the parts required. Seven repair centres exist in the UK and two in Ireland. There are also 14 specialised drop-off points in the UK plus further drop-off points available in major retailers such as Currys, via its Knowhow desk. If within product guarantee, the repair is free of charge. Groupe SEB said the cost of replacement parts has been reduced by 30% since 2012 to guarantee that the price of a repair remains favourable compared to a replacement product.

Get Connected Magazine - March 2017  
Get Connected Magazine - March 2017  

04 Editorial Comment 06 The Word In and around the industry 13 Guest Column Retailers still need to bridge the gap between online and in-sto...