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Custom Sources in SM2 SDL Alterian SM2 Issued: February 10th, 2012


Summary Using Custom Sources, you can broaden the data that SM2 collects. The Custom Source page allows you to add a results or a source using one of three ways:   

Add a site’s RSS feed as a source Create an RSS feed for a site and add that feed as a source If the first two options do not work, you can request to have SM2 Support approve the site to be added on the backend.

Note: All feeds that are added to the Custom Sources in SM2 are added to the blog warehouse and are queried twice a day for results that are also added to our warehouse. Questions: For any questions please email SM2-Support@alterian.com.

Custom Sources © SDL 2010

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Table of Contents 1

Creating a Custom Source

1.1

Adding a Website’s RSS Feed ................................................................................................................... 1

1.2

Creating RSS Feed .................................................................................................................................... 2

1.3

If No RSS Feed is Available or Can be created ......................................................................................... 2

2

How to Create a Custom Source for Twitter

3

Creating New SM2 Searches Using Facebook ID’s and URLs

3.1

Creating a New Search Term .................................................................................................................... 6

3.2

Copying a Facebook ID ............................................................................................................................. 6

4

Using RSS Feeds to Capture Facebook Content

You can capture select Facebook content via an RSS feed. This is available for select secure and unsecure Facebook pages (not Groups). .............................................................................................................................. 8 4.1

Finding the RSS Feed in Facebook ........................................................................................................... 8

4.2

Finding the RSS Feed From Other Sources .............................................................................................. 9

5

Adding YouTube Videos as Custom Sources

6

About SDL

Custom Sources © SDL 2010

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1 Creating a Custom Source 1.1

Adding a Website’s RSS Feed

First of all, check if a website has a RSS feed that can be added. If so:    

Go to custom sources under Set Up > Custom Sources. Click “Add Source”. In the next screen copy and paste the RSS feed URLs and click “Add Sources”. A new screen will show you if the sources have been added properly.

If you would like to configure your custom sources to filter by keyword (both basic and advanced searches) check “Filter results by your Search Terms”. This will pull in results from your custom source that abide by your search criteria (results will not be filtered by global excludes or by country) and those results will appear in your keyword category. If you choose not to filter by your keywords, SM2 will create a new category for the results found from that custom source. Remember, the keyword(s) in your search setup must be enabled in order to filter custom sources by the keyword!

Custom Sources © SDL 2010


 Be aware that if you add a source before you configure, the configuration settings will not apply to the initial pull of the source you just added (as those start immediately). So the NEXT time your custom source pulls, the configuration will work. Thus, you may want to configure before you add the custom source for the filter to apply. You can, however, change these configuration settings at any time. You can also configure your custom sources to run hourly, daily, or weekly as well in this window. Click “Save” when you are done.

1.2

Creating RSS Feed

If no RSS feed is available, you can try to create one using rss.icerocket.com. Once you have done so, follow the above steps to add the custom source. When using Icerocket feeds please add “.php” to the feed string before adding into the Custom Source page. For example: http://www.icerocket.com/search.php?tab=twitter& q=keyword&x=0&y=0

1.3

If No RSS Feed is Available or Can be created

If no RSS feed is available or can be created, you can email the site to sm2support@alterian.com. The site will go through a process of approval to have a crawler written for the page. In your email, please include the reason why you would like the source to be added. Depending on business validation, the source will be added. Note that this process is lengthy and may take some time to complete.

Custom Sources © SDL 2010


2 How to Create a Custom Source for Twitter Copy one of the links below with your specifications into the Setup > Custom Sources > “Add Source” box to collect results from twitter: 

Search by keyword: http://search.twitter.com/search.atom?q=single keyword&rpp=100  Example: http://search.twitter.com/search.atom?q=alterian&rpp=100

Search multiple keywords: http://search.twitter.com/search.atom?q=keyword+keyword&rpp=100 (You can do as many as little keywords in the red spots: +....+.....+....) 

Example: http://search.twitter.com/search.atom?q=alterian+SM2&rpp=100

Search by keyword and language: http://search.twitter.com/search.atom?lang=abbreviated language&q=keyword&rpp=100  Example: http://search.twitter.com/search.atom?lang=nl&q=alterian&rpp=100 searching for Dutch  Languages include: Dutch = nl English = en French = fr German = de Indonesian = id Italian = it Japanese = ja Korean = ko Portuguese = pt Russian = ru Spanish = es Turkish = tr

Search by hashtag: http://search.twitter.com/search.atom?q=%23hashtag&rpp=100  Example: http://search.twitter.com/search.atom?q=%23alterian&rpp=100

Search for a specific user: http://twitter.com/statuses/user_timeline/USERNAME.rss

Custom Sources © SDL 2010


You can also use an Icerocket (http://rss.icerocket.com/) basic search for keywords on twitter and subscribe to the RSS feed.  When using Icerocket feeds please add “.php” to the feed string before adding into the Custom Source page. For example: http://www.icerocket.com/search.php?tab=twitter& q=keyword&x=0&y=0

Another option available is http://www.kurrently.com/ which is a real-time search engine for Facebook and Twitter and you can subscribe to the RSS feed for your keywords.

When you have completed this step, click “Add Sources”. If you would like to configure your custom sources to filter by keyword (both basic and advanced searches) check “Filter results by your Search Terms”. This will pull in results from your custom source that abide by your search criteria (results will not be filtered by global excludes or by country) and those results will appear in your keyword category. If you choose not to filter by your keywords, SM2 will create a new category for the results found from that custom source. Remember, the keyword(s) in your search setup must be enabled in order to filter custom sources by the keyword!  Be aware that if you add a source before you configure, the configuration settings won't apply to the initial pull of the source you just added (as those start immediately). So the NEXT time your custom source pulls, the configuration will work. Thus, you may want to configure before you add the Custom Sources © SDL 2010


custom source for the filter to apply. You can, however, change these configuration settings at any time.

You can also configure your custom sources to run hourly, daily, or weekly as well in this window. Click “Save” when you are done. In “View Results” you can filter by the custom source category (or by keyword category if you have selected to filter by keyword) to see what results have come in. Note that if you have long feeds, they may be combined in the same category if they are not long enough to be differentiated.

Custom Sources © SDL 2010


3 Creating New SM2 Searches Using Facebook ID’s and URLs Facebook pages are unique and need to follow a process of being added: 

Facebook pages to be added must first be sent to sm2support@alterian.com to be added to the blog warehouse. This process is usually done in a day or two.

The next step is to follow the Facebook search guidelines which can be found in a dedicated document, or outlined below. Your profile will pull in results within two weeks as the crawler does an alphabetical cycle over this time (results are usually pulled in after a few days).

3.1

Creating a New Search Term

If you are creating a new search, use the following Advanced Search format. You must put all of this information into the search term.

“www.facebook.com/page” OR (“facebook.com” AND "Facebook ID number") Example 1 – searching for Honda “www.facebook.com/honda” OR (“facebook.com” AND "107926874274") Example 2 – searching for SONY “www.facebook.com/sony” OR (“facebook.com” AND "56232316996”)

3.2

Copying a Facebook ID

Follow these steps (this works in Chrome and Firefox): 

In a new window or tab, put in the URL: https://graph.facebook.com/PAGENAME and replace “PAGENAME” with the page you want to find the ID for and hit enter. 

Custom Sources © SDL 2010

For example, to search for the Honda ID number you would enter https://graph.facebook.com/honda.


After you search this URL, a page will come up with code and the ID number.

So you can see the Honda ID number is “107926874274”.

*If you cannot find the ID number or you cannot use one of the two above browsers for this method, please email sm2-support@alterian.com with the URL you need the ID for.

Custom Sources © SDL 2010


4 Using RSS Feeds to Capture Facebook Content You can capture select Facebook content via an RSS feed. This is available for select secure and unsecure Facebook pages (not Groups).

4.1 

Finding the RSS Feed in Facebook While logged into Facebook you can do a search for a page.

For example: A search for Working-in-Canada (secure page): https://www.facebook.com/pages/Working-in-Canada/155120907861418 On the left side of the page there is a Subscribe via RSS feed option:

When you select this option it takes you to the feed generated for the page. For Working-in-Canada the RSS feed is: https://www.facebook.com/feeds/page.php?id=155120907861418&format =rss20

Add this feed as a Custom Source on Custom Sources page. As a feed this method will not retrieve the archival data.

Note: This method works best when augmented with the traditional method described above.

Custom Sources © SDL 2010


4.2

Finding the RSS Feed From Other Sources

Another method to pull Facebook information into your profile is to use http://www.kurrently.com/ which is a real-time search engine for Facebook and Twitter and you can subscribe to the RSS feed for your search terms.

Custom Sources Š SDL 2010


5 Adding YouTube Videos as Custom Sources The format for YouTube RSS feeds is: http://gdata.youtube.com/feeds/api/videos/XXX/comments Where XXX = the video id that displays in the URL when viewing the video.

Examples with Youtube URLs – bold characters are the video IDs that you would use to make your custom source RSS feed: 1. Youtube URL: http://www.youtube.com/watch?v=aDCVggr1WOM a. RSS custom source URL: http://gdata.youtube.com/feeds/api/videos/aDCVggr1WOM/comments 2. Youtube URL: http://www.youtube.com/watch?v=M5Bm37FSayE&feature=fvst a. RSS custom source URL: http://gdata.youtube.com/feeds/api/videos/M5Bm37FSayE/comments

3. Youtube URL: http://www.youtube.com/watch?v=2UrDuxuEYqk&playnext=1&list=PL124C3 FF15B2FA0C1 RSS custom source URL: http://gdata.youtube.com/feeds/api/videos/2UrDuxuEYqk /comments

Custom Sources © SDL 2010

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6 About SDL SDL enables global businesses to engage with their customers in the language, the media and at the moment they choose. We help businesses manage their brands, drive global revenues, accelerate speed-to-market and enrich their customers’ experience. SDL’s enterprise-ready innovative technology and service solutions span the entire customer journey and include social listening and marketing analytics, campaign management, language management and services, video and written content creation, web content management, dynamic technical documentation publication and eCommerce. SDL solutions drive global reach across multiple languages, cultures, channels and media. SDL has over 1,500 enterprise customers, 400 partners and over 185,000 desktop software licenses worldwide. SDL has a global infrastructure of more than 60 offices in 35 countries. For more information, visit www.sdl.com.

Copyright Š 2012 SDL PLC. All Rights Reserved. All company product or service names referenced herein are properties of their respective owners.


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