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Transforming Enterprises Apagen Capability

Presentation Plan






Apagen Corporate Profile

OpenERP Credentials

Business Transformation Framework





About Apagen Appearance • • • • •

Apagen Solutions, head office is based out of Delhi Apagen is a sister concern of Enventa Group Track record of world class product & service delivery since inception in 2009 International presence in Malaysia Rich portfolio of alliances with major industry players

Experience • Expert in manufacturing domain • World class ERP consulting services for Auto component manufacturers, oil and gas drilling companies, Logistic companies, Plastic processing units, Cement Units, Retail Companies • Having huge pool of products for Help Desk, Smart Card, Biometrics Payroll system, Accounting, mobility, Production automation & Private Enterprise ATM etc. • Rich experience in offshore delivery through ODCs (Offshore Delivery Model) at Delhi and Next focus is on West India .

Few of our Clients



Investing experience in transforming Business


Expertise & Services Landscape Our Products

Our Capabality

Core ERP Solution Help Desk IVRS Help Desk Smart Card

Open ERP Complete help desk management Software Help Desk solution integrated with IVRS Complete Smart card Solution , Majorly used in food chains

Biometrics Attendance system

Figure print Attendance system

Accounting Software

Software for complete Accounting solution

Private Enterprise ATM etc. Mobile Executive Gladden

Integration with Finances and setting up private ATM Complete Mobility Solution for ERP (SAP) Complete Production cycle Automation Solution for SAP

Production Automation

ERP Services Landscape Implementation/ Rollouts

AMS & Production Support

IT/ERP Advisory

Value Discovery Workshop

ERP Modular Upgrades


Independent Testing/ Validation Services

Apagen Innovation Centre - IT/ERP Advisory - System Re-engineering


Knowledge Repository

- Project Management


ERP Solution Academy

- Quality Management System




Project Experiences


White Papers, Thought Leadership


Internal Projects




Training Sessions


Tools and Accelerators - Domain Experts - System Administrators DBAs

- Technical Consultants

Team Profile An Expert team with domain experience of 5+ Years

Functional Consultant Technical Consultant Domain Experts

IT Advisory Consultants Program/ Project Manager

We Understand your business


Transforming Enterprise Approach

Plant Automation & Mobility

•Designing execution models •Certified Methodologies •Service Maturity Model •Seamless cycle through Business Application Lifecycle •Automating the plant s •Mobile solutions

Value Discovery •Application Utilization & Value Realization •Application Roadmap •Tech-Biz Optimization •Application Portfolio Harmonization

Enterprise Assessment •Enterprise Architecture Definition •IT Strategy Definition •IT Roadmap definition •IT Governance Consulting

Methodologies • Greenfield Implementation • Business – IT Alignment (BITA) • Template implementations

• Standard AMS Framework • Managed Basis Services • Independent Testing • FRICE Development

• Global & Regional rollouts • Value Discovery • Enhancements & modular implementations • ERP Upgrades



Sustain & Improve


• Platform migrations • Existing system to ERP Migration • Baan to any ERP Migration

Additional Tools for transformation Upgrading Products

Feedback Mechanism

Domain Expertise

Team Work

Program Governance

Test Automation

Transition Methodology

Domain Experts

Service Model

Wireless solutions

Onsite offshore Delivery


Expertise in Motion


Service Offerings Business Transformation • Implementation & Rollouts • Upgrades • Enterprise Architecting Application Management • Production Support • Application Support & Shared Support Desk • Value Discovery • Independent Testing Technical Services • Software Development • Managed Basis Services • Net weaver Services (BI, Portals, MDM, PI WAS, MI) • Skill Augmentation

Why OpenERP? Zero license costs

1 Ultimate flexibility - No “blackbox� package No vendor lock-in - Using standard data formats and protocols

2 3

Less risk - Future of system not tied to one company Extensibility Unlimited user support

4 Powerful object level user rights User Friendly

5 6

Scalable Start playing with our demo data and be ready to work! Controls all your innovating processes

Business – IT Alignment (BITA) Designing the architecture for Technology Leverage  Desired state prioritization to arrive at the ideal, achievable end state

Future State

System Discovery

Features/ Functions Detailing Technology Blueprint

Technology Plan

Scenario Validation

Roadmap Definition

Program Governance

 Identify and understand complexity of current landscape of processes and information flows


 Gather detailed information on data and functions of the systems.  Draw up future state architecture with technology options for component re-engineering and functional diagrams  Technology Roadmap listing set of milestones which will yield the most benefit  The Incremental Digitization Milestones and Technology plan validated using a set of critical process scenarios


 Detailed design and deployment planning


 Guidelines and prioritization criteria for digitization program

Enterprise Assessment Approach

Classifying them as •Commoditized •Customized •Co-created Overlaying Must-Have, Nice to Have criterion to define priority and ROI in line with Future business needs Define Process Model. Name potential common global services v/s application specific needs Define Future STATE Business L0

Baseline current processes and current efficiency (functionality and cost) Sieve Common Processes and build Road Map Overlay desired state onto current process map and arrive at future process model

Apply prioritization criterion to finally define the extent of BPM automation to be undertaken

Technology WEB

Define desired state model assuming no process/ technology limitations

Process Recalibration

Process Complexity

Future design based on current realities

Inventory the current application architecture Identify repetitive / redundant apps/ services. Overlay the current onto the future state L0

Process & Technology Model Evolution

Identify ideal state phase and sequence of the transformation depending on the complexity criterion and priorities

Prioritization Criterion

Draw the ProMo (Incremental Digitization) road map

Process Recalibration

Technology Web

Implementation & Rollouts Based on ASAP Methodology

Recommend right practices for the business through system enablement

Bootstrap workshop to facilitate organizations preparedness for SMEs

Templates for accurate & faster capturing of information & efficient execution

Custom development to cater to business specific requirements

Provide tools for easy data management from legacy to ERP

Establish seamless Project Governance framework with continuous risk mitigation

Ability to offer training with access to ERP academy as required by Customer teams

Establishment Of ERP Internal Competency Centre (ICC) for Post Live scenario

Implementation Support Scenario Tailored methodology for each scenario

New Projects

• Planning • Blue printing • Build • Realization • Cutover • Go Live

Process Enhancements

• Prototype • Configure • Develop • Test • Deploy

New Process Introduction

• Prototype • Validate Process • Configure • Test • Deploy

Roll Outs, Upgrades

• Design • Build • Test • Deploy

Global Rollouts Program Definition Framework •

Proven methodology for Global Rollouts: Kernel model development (onsite-offsite ) followed by roll outs

• •

Reduced Implementation time (Record implementation in 33 days using our own SPEED methodology) Capability of handling simultaneous multi-site global rollouts

Leverage Regional Fulfillment Hubs(RFH) for

Support Help Desk – Tech-port

Clustering based on

Degree of Centralization

Regional considerations

Exception Management for site specific changes

Time zone considerations

Language considerations

Variance of local statutory requirements

Support Structure

Need to establish a robust and reliable support structure

Rules for deviation from the Corporate template

STP vs. local market flexibility requirements

Infrastructure Proposed system landscape single instance vs multiple instances

Legacy Systems in operation

Program Governance

Understanding legacy systems– establishing commonalities and differences

Global, Regional & Local Steering Committees

Retire & Replace vs. Integrate decision on existing legacy systems

Empowerment of local participants for decision making on process changes etc.

System maintenance processes & teams Tools team centralization vs. local development teams

Release management & document control


Implementation & Rollout Offering Highlights Work closely with Business and IT Core Team at Onsite Ensure Lead Consultants align with business for Solution design Maximize work from offshore for Development, Basis and Basic Configurations Establish governance and escalation framework early during & work with well defined communication plan Establish proactive risk management and review Maintain a Knowledge repository for process and design in identified tool Do not commence without Knowledge transfer to the team who will actually do the work Decide the documentation storing framework with version control Establish procedures, guidelines, templates and Forms before commencing work

ERP Upgrades

Upgrade Advisory

Upgrade Execution

•Procedures to make best use of enhanced functionality of the new release •Consulting on organizational challenges, business processes, and technical activities •Review of current production environment and recommendations for optimization •Assessment of training needs of staff on the new release •Formulation of the upgrade strategy

•Analysis of upgrade requirements •Baseline technical upgrade •Creation of system environment for the new version •Upgrade of customizations & validation of interfaces and reports •Unit test and system test of upgraded application •Data migration •Delta training in the new version •Execution and implementation of testing plans •Project management

Reduced time-toupgrade •Upgrade Analyzer Tool •Process checklists & utilities

Robust upgrade methodol ogy •Reduces impact on existing business processes and interfaces •Eliminates risks and ensures a seamless transition to the new release

Delta approach makes the transition nondisruptive •Guidelines for planning the cut-over •Guidelines for identifying incremental functionality upgrade

Application Management Services Lowering the IT Operation Cost

Value Unlocking Value discovery for better application utilization

Engagement Models Dedicated

Shared Support Desk

Application harmonization

Catalogue based subscription

3-Tier Support Model Business Process layer

Application Layer

End-user layer

AMS offerings by APAGEN

AMS Offering & processes attuned to need of ERP customers

Assurance of ERP mandated and best practices for maintenance of your ERP Landscape

APAGEN ERP AMS Offering Clear service definition and inbuilt productivity improvement practices in the AMS framework

Focus on reducing the call volume rather than just improving the response time

Production & Application Support Typical support structure Objectives

Business Layer

Support Layer

 To ensure that the applications designed and

Level 3 Support

Application Services

Level 2 Support

Business Process Services

Level 1 Support

Customer Service

End Users

developed meet users requirements  Ability to change Configuration /Software as per users needs  To ensure business continuity  To avoid disruptions to business  To recover from disruptions as fast as possible  To enable/assist end users to learn and use the system, by direct hand holding

Value Discovery Workshop Unlock the application potential Value Discovery Workshop helps customer increase the utilization of their existing ERP implementation through recalibration of implemented processes, optimization of the landscape enhance throughput of the system


Technical Evaluation

Process Analysis

Issue & Gap analysis

Value Discovery Workshop delivers an incrementally, non-disruptively implementable roadmap

Recalibration Solutioning

Roadmap definition

Summary Why APAGEN is a partner of choice….. Solution Expertise • Strong focus on domain centric solution building drives benefit realization after solution implementation • Mature offerings across ERP Lifecycle to support clients for ALL ERP needs • Proven & certified offerings designed to solve specific business and IT operation challenges

Execution Expertise • Bootstrap workshop for organizational preparedness & effective change management • Robust delivery processes with independent quality assurance • Delivery framework for AMS certified by ERP • Implementation Kits for new implementations & rollouts

Accelerators • Business process template repository • Re-usable component warehouse of functionality, reports & utilities • Provide tools for easy data migration from legacy to ERP • Templates for implementation in various verticals • Large repository of test case & scripts for various verticals and business process scenarios

Experience • Running & managing some of the most complex ERP installations (eg. Bajaj holographics, Design India, Grail Group etc.)

• Experienced in delivering services under several engagement models ranging from team sourcing to managed services from offshore • Multi-location implementations & rollouts

Thank you

Corporate Office:

Registered Office:

Plot No. 124, Functional Industrial Estate, Patparganj, Delhi, India Pin - 110092

297- A 4-6, Menara Bangsar , Kualalumpur, Malaysia Pin - 529100

Tel: +91 11 2487892 | Mob.: +91- 9971800665 E-mail: Web:

Tel: +601-968-69167 E-mail: Web:

Apagen Company Capability  
Apagen Company Capability  

APAGEN Solutions – A Global Open source Software & Solution Provider. We are a business-advantage driven company. We are a part of the Enven...