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PLAY & WIN Champagne Read more on page 7

X-masmagazine DECEMBER 2013

South Africa

FIFA World Cup

HOLIDAY DESTINATION

IN BRAZIL

AMAZING HOTELS

|

SPECIAL RATES

Meet our teams GATEWAY

ER

X-MAS GIFTS

GATEWAY TEAM

S

S RT O P

V FE

Agent Promo

|

FIFA BRAZIL

|

DESTINATIONS IN THE SPOTLIGHT


Editorial At the end of yet another year, we would like to take a moment to thank you for your trust and loyalty. Over this past year, our colleagues have been in touch with you many times by e-mail, phone and chat to assist you. You have probably wondered who the person you were communicating with was and what he or she looked like. Therefore, it seems like a good idea to introduce our team to you in this digital magazine. This X-MAS magazine also provides you with interesting product information: read all about South Africa and Hong Kong as holiday destinations or be inspired by a selection of amazing hotels around the world. You can also discover everything you need to know about hotels in Brazil for the upcoming World Cup. Finally, and as a token of our appreciation for the enjoyable collaboration, check out the agent-only promotion rates and win a bottle of champagne! From everyone at Gateway, we wish you happy holidays with your family and friends, a healthy and joyful 2014, and lots of success in your personal and professional endeavours!

Andries Oprel Sales & Marketing Director

Gateway on SOCIAL MEDIA FACEBOOK: www.facebook.com/GatewayTravelSolutions YOUTUBE: www.youtube.com/user/gateway2travel LINKED-IN: www.linkedin.com/company/996222

w o l l o F us www.gateway.be www.gateway.be


DECEMBER 2013

What’s inside! 2

Editorial

4–7

Meet our Service Desk Teams

7

Contest: Win a bottle of champagne!

8–9

Destination in the Spotlight: South Africa

10 – 11

Book hotels for the FIFA World Cup

12

Exclusive Agent Promo

13 – 15

Meet our Sales & Marketing Teams

14 – 15

Our X-mas Gift Suggestions

16 – 17

Discover these Amazing Hotels

18

Meet our Payments & Invoicing Team

19

Artist profile: Tim Smeulders

20 – 21

Destination in the Spotlight: Hong Kong

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page 3 PAGE 3


Gateway Service Desk - Head Office The mission of our Gateway Service Desk is to take care of any issues that you might experience with your hotel bookings. Whether you need help with modifying or cancelling a booking, or have questions regarding the functionality of your Gateway 2 Travel, you can contact us 7 days a week by phone, by e-mail and by Live Chat. Our Service Desk agents are happy to make the work of a travel agent as comfortable as possible!

Head Office

Colette Vorselaars

Angela Garcia Feijoo

Service Desk Manager

Service Desk Supervisor

Nadine Schneider

Katelijne Claeys

Service Desk Agent

Service Desk Agent

Opening hours - Head Office MON - FRI

09:00 – 18:00 CET

(support in English, Dutch, French & German)

SAT - SUN

08:00 – 15:00 CET

(support in English)

+32 (0) 11 45 82 71

www.gateway.be

@

servicedesk@gateway.be


DECEMBER 2013

ry r e M as m X

Life is not worth living Unless it is “simply exceptional” It is our expertise to provide simply exceptional products and simply exceptional services; To make certain that your life is essentially as it should be

Lieve Vanharen Service Desk Agent

Jurgen Pellaers

Sarah Dubois

Service Desk Agent

Service Desk Agent

Cartoon

© Fons Geerinckx 2013

PAGE 5


Thailand

Gateway Service Desk - Thailand My Motto You never lose; everything you gain is your benefit.

My Xmas wish to you

Cholnaritz Baibong (Toto)

Wishing that all your expectations

Service Desk Supervisor

for 2014 will be exceeded.

Sorakrit Rojanavichai (Max)

My Motto Life is about an exquisite journey where you can tailor its way.

Service Desk Agent

My Motto

Waraluck Jeamwong (Joy)

Positive Thinking + Positive Action = Positive Results.

My Xmas wish to you

Service Desk Agent

Wishing you have a year blessed with joy, luck, love & abundance.

Samorn Ruamwong (Sammy)

My Motto Don’t give up, and then you will see how good you are.

Service Desk Agent

Opening hours - Thailand MON - FRI

09:00 – 19:00 ICT

(support in Thai & English)

SAT

10:00 – 21:00 ICT

(support in Thai & English)

SUN

12:00 – 21:00 ICT

(support in Thai & English)

www.gateway.be

+66 (0) 2 632 0098

@

servicedesk@gatewayasia.co.th


DECEMBER 2013

N WA

Search the reindeer & Win Champagne

TE D!

From 15-12-2013 until 15-01-2014

Somewhere in this Christmas Magazine, we’ve hidden this image of a reindeer.

Did you find it? Send an e-mail to sales@gateway.be with the page number and the exact location of the image. Don’t forget to add your name and agency. We will select 5 random winners who will receive a bottle of champagne!

Gateway Service Desk - Hong Kong Yuen Tang

Service Desk

Service Desk

Agent

Agent

My Xmas wish to you

My Xmas wish to you

May peace, love and prosperity

May the joy of Christmas be with you

follow you always.

throughout the new year!

Hong Kong

Bella Hung

Opening hours - Hong Kong +852 (0) 2524 3012

@

servicedesk@gatewayasia.com.hk

MON - FRI

09:00 – 18:00 HKT

(support in Chinese & English)

SAT

09:00 – 21:00 HKT

(support in English)

SUN

13:00 – 21:00 HKT

(support in English)

PAGE 7


Destination in the Spotlight South Africa

o

Sp

Our offer: +1.000 hotels

t

h tlig

TH

U SO

The diversity of South Africa as a holiday destination is enormous: you can encounter the Big Five in the beautiful wild parks, relax on the white sandy beaches during your Christmas holiday, visit the many interesting cities, and enjoy your lunch on a wine estate, to name only a few of the many options.

If you are looking for a hotel in South Africa for your customer,

Gateway 2 Travel offers you the largest selection.

Upcoming events Christmas markets in Pretoria, Malmesbury, Parkview, and Stellenbosch Wine festivals in Stellenbosch, Helderberg, and Wellington Marathons in The Bluff, Pretoria, Durban, and Port Elizabeth Carnival in Umhlanga, Wynberg, and Green Point

Don’t miss these highlights Kruger National Park: meet the Big Five (elephant, lion, buffalo, rhino & leopard) Cape Town: great view on the Table Mountain & cultural sites in the Mother Town Garden Route: astonishing landscape of ancient forests, rivers, lakes, dunes, and beaches Hermanus: whale spotting between June and November Cape Winelands: discover the South African Pinotage and many other wines Durban: the sunshine city for shopping, surfing, fun & sun

www.gateway.be

ICA

R AF


DECEMBER 2013

Our selection of top-ranked hotels in South Africa *** ** 5

** ** 4

Radisson Blu Waterfront

Protea Hotel Sandton

Cape Town

** ** 4

Johannesburg

** ** 4

Balmoral

Kelway

Durban

** ** 4

Port Elizabeth

** * 3

Harbour House Hermanus

Rivierbos Guest House Stellenbosch

Tip: Important Locations Click on the ‘Important Locations’ filter to find hotels close to an airport, city area, city centre, park, trade centre, etc.

PAGE 9


Book hotels for the FIFA World Cup in Brazil In June 2014, the FIFA World Cup will kick off in Brazil. Soccer fans from around the world will fly in to support their favourite soccer team. Our suppliers have added hotel accommodations for the Brazilian host cities, so you can book hotels for these destinations in your Gateway 2 Travel.

AD ST

M IU

S

B

Z RA

IL

The stadiums are indicated with a blue football on the map.

FIFA World Cup “Important Locations” filter To make it easier for the travel agent to locate the stadiums, we have added the category “FIFA World Cup” in our “Important Locations” filter.

www.gateway.be


DECEMBER 2013

Our hotel selection for Brazil: We offer a variety of 2 to 5 stars hotels in the 12 host cities. Have a look at this selection:

* * 2

** * 3

Belo Horizonte

** ** 4

Bahia do Sol

** ** 4

Sao Paulo

Panamby Guarulhos

WK-

** ** 4

Salvador

Brasil Palace

l a i c e Sp deals!

Natal

Marsol Beach Resort

*** ** 5

Porto Alegre

Embaixador Hotel

Rio de Janeiro

Pestana Rio Atlantica

PAGE 11


Hotel Promotions - Agents Only Gateway offers you a special agent rate for the following hotels. Since these offers are only valid for travel agents, not end-consumers, these can’t be booked in Gateway 2 Travel. If interested, send your personal details and your travel dates to

ate

nt r e g a l

ia

Spec

sales@gateway.be.

** ** 4

Booking before 31 Jan. 2014 Check-in between 2 Jan. and 28 Feb. 2014

The Three Corners Hotel Bristol Budapest, Hungary

Single room with Breakfast: 32 EUR /night Double room with Breakfast: 39 EUR /night

39 EUR Booking before 31 Jan. 2014 Check-in between 2 Jan. and 31 March 2014

** ** 4

Springfield @ Sea Resort & Spa Hua Hin, Thailand

Single/Double room with Breakfast: 82 EUR /night

82 EUR ** ** 4

(Free upgrade to Springfield Pool Room)

Booking before 31 Jan. 2014 Check-in between 2 Jan. and 31 March 2014

Amari Orchid Pattaya Pattaya, Thailand

Single/Double room with Breakfast: 112 EUR /night (Free upgrade to Deluxe Ocean View)

www.gateway.be

112 EUR


DECEMBER 2013

Gateway Sales & Marketing Our different Sales teams are at your service for any commercial questions you might have.

Best Wishes

From our Sales

When you wish to have a demo session for your team or for a new colleague, or you have questions regarding certain features of the Gateway 2 Travel hotel engine, don’t hesitate to ask them for an appointment. They will give you tips & tricks to increase your revenues and to make your hotel bookings easier & faster.

Giles Gryseels

International

International

Sales Executive

Sales Executive

My Motto

My Motto

We will cross the bridge when we get there.

If you are going through hell, keep going.

(Winston Churchill)

My Xmas wish to you

@

Nathalie Vanderstappen

sales@gateway.be

International

May your love be large and your bills small in the year to come.

Tom Dieltiëns

Sales

Account

Executive

Executive

My Motto

My Motto

Life is so short, so do what makes you happy!

I’d rather regret the things I’ve done than the

@

Dirk De Kempeneer

sales.be@gateway.be

Belgium

things that I haven’t.

PAGE 13


Gateway Sales & Marketing

My Motto Rob van Kesteren Sales Manager

Success will not come to those who sit and wait.

How I spend my perfect weekend In the morning road biking along the beautiful Atlantic coast or mountain biking through the Cape wine lands. In the afternoon a family braai (BBQ) or

@

enjoying the beach.

sales@gatewaysouthafrica.co.za

South Africa

My Motto Bart Vanmaele

Be yourself, no matter what they say.

Marketing

“M” is for My Passions

Manager

(Sting)

Marketing is only one of my passions. They also include Music, Multimedia & Many More.

@

bartv@gateway.be

Marketing

X-mas Gadgets - Our suggestions for X-mas gifts Call, text & take pictures

“Selfie”

even when your

2013.

is the new word of

Samsung Galaxy is in your pocket.

Buy a monopod for all those friends who

Samsung Galaxy Gear V7000

www.gateway.be

The Gear keeps you

love posting selfies

updated at all time!

on Facebook.

Monopod


DECEMBER 2013

Saranphat Watthanachalermchai (Ying)

Rachapa Narkphong (Cherry) Senior Sales

Sales

Executive

My Motto

My Motto

First say to yourself what you would be,

Go for Gold, go for Goal.

@

Executive

sales@gatewayasia.co.th

Thailand

and then do what you have to do.

Sales

Sales

Manager

Manager

My Motto

My Motto

Only if you try, you can taste your fruitful life.

The only true wisdom is in knowing you know nothing.

@

Margaret Chang

Carrie Lo

sales@gatewayasia.com.hk

Hong Kong

Avoid winterblues

iPad Mini

with the EnergyLight.

hand.

Use it 15 minutes

The 7,9inch Retina-

a day to become

display is as crisp as

less tired and more

a HD-tv. Comes with

energetic.

5MP camera and

easily fits in your

double microphone.

Philips Energy Light

iPad Mini

PAGE 15


Amazing Hotels in the World Among the 150,000 accommodations offered in Gateway 2 Travel, many

For this Christmas magazine,

hotels are treasures that exceed the expectations of travellers. Whether

we’ve made a small selection of

they excel in their design and architecture, or in their splendid service,

special hotels for you.

they each deserve to be high on your wish list.

Adaaran Prestige Vadoo Male, Maledives

Your hotel room can’t get any more exotic

*** ** 5

IC OT RY X E XU LU

than sitting on top of the crystal blue water near a coral island in the Indian Ocean. Swim between the tropical fish while scuba diving or watch them pass underneath your glass-bottomed bathroom. Each villa has a Jacuzzi, a plunge pool and a 24-hour butler service.

Silken Puerta America Madrid, Spain

FU

*** ** 5

TU RI ST IC

This eclectic design hotel invites visitors to dream. 19 of the best architecture and design studios were brought together, including a winner of the Nobel Prize for Architecture. Each floor proposes a different room concept, playing with different materials, colours and shapes to create spaces that bring together the best of design and architecture.

Anantara Golden Triangle

Chiang Rai, Thailand

Overlooking the hills of Myanmar and Laos, this luxury resort gives you the possibility to explore the jungle on the back of an elephant. Options at the all-inclusive Ananatara vary from jungle trekkings to spa treatments, from Thai cooking classes to yoga sessions.

www.gateway.be

E GL Y N R JU XU U L

*** ** 5


DECEMBER 2013

Hotel General L AL UE SM TIQ U BO

*** ** 5

Prague, Czech Republic With its 20 uniquely designed rooms, Hotel General ranks high among the small Boutique hotels in Europe. The rooms are decorated with elements from the world military history. Ideally located between the Vltava River and the Andel business district, it caters to both tourists and businesspeople.

JW Marriott Marquis Dubai, UAE

Many mistake the famous Burj Al Arab for

*** ** 5

ST LE EL L TA OT H

the tallest hotel in the world, but it’s in fact beaten by the JW Marriott Marquis, also in Dubai. The 355m high twin-tower skyscraper features 1,608 hotel rooms, 14 food & beverage outlets, rooftop bars, a business centre, conference halls, retail outlets, and a 3,700m² spa & health club.

Yotel T EP NC IGN CO ES D

** * 3

New York City, USA Experience the best of Manhattan at an affordable price. Yotel hired the best aircraft cabin designers and mixed it with a touch of Japanese influence to build small, smartly designed hotel rooms. Not just the rooms are minimalistic: there’s no reception, you check into your cabin automatically through the yobot.

Tip: find these hotels easily To easily find these hotels, fill in a part of the hotel name in the ‘Text Search’ filter in the Result screen, or select hotels with a certain number of stars in the ‘Ratings’ filter.

PAGE 17


Gateway Payments & Invoicing Gateway is your single point of payment. Our Payments & Invoicing Team takes care of all the payments to the hotel vendors, so you don’t have to worry about this.

Best Wishes

Contact us if you have any questions regarding your invoices or credit notes.

for the new year

Payments & Invoicing Johan Strauven

Ahlam Hajbat

Finance Director

Finance Department

Even my spare time is

I like to experiment in the

dedicated to finance: I’m

kitchen. My kids love it,

the Treasurer of our local

and so do my colleagues!

Harmony, where I also play the clarinet.

Kelly Breesch

Kim Dielkens

Finance Department

Finance Department

I love running & cycling.

Enjoy the little things in

So far I ran 3 marathons:

life. Like a walk with my

the body achieves what

dog, nothing relaxes me

the mind believes! On my

more.

wish list: NYC Marathon & 2 Oceans Marathon.

Kathleen Jans

Philippe Degryse

Finance Department

Finance Department

Don’t let others define

I always take life with a

you, you are what you feel.

grain of salt, plus a slice

I’m almost 40 and I feel

of lemon and a shot of

alive & kicking!

tequila

Opening hours - Payments & Invoicing MON - FRI

www.gateway.be

09:00 – 17:00 CET

+32 (0) 11 45 82 82

@

payments@gateway.be


DECEMBER 2013

Tim Smeulders - Test Engineer

Did you know... ... that Tim, one of our Test Engineers, is also a great sculpting artist? In his spare time, he creates realistic looking portraits out of clay.

Check out some of his work at:

www.timsmeulders.be

The eye for detail and perfection he needs to have in his job, he also reflects in his works of art by creating realistic looking portraits out of clay. These portraits only consist out of the most important part of the head, namely the face, the eyes, the mouth. Only the face is constructed. This specific element approaches the classical busts in a new way. The “masks�

display, not only realism

and recognition, but also expression and emotion.

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PAGE 19


Destination in the Spotlight Hong Kong

Our offer: +900 hotels

o

Sp

and cultural heritage sites, hike a beautiful mountain trail or go shopping in the city, Hong Kong offers something for everyone. If you are looking for a hotel in Hong Kong for your customer, Gateway 2 Travel offers you the largest selection.

Upcoming events Dec. 2013: Winterfest Jan. 2014: Chinese New Year March 2014: Flower Show June 2014: Dragon Boat Carnival Sept. 2014: Mid-Autumn Festival

Don’t miss these highlights Wong Tai Sin Temple: where Taoism, Buddhism and Confucianism meet Tsim Sha Tsui Promenade: the Clock Tower, the Avenue of Stars, Victoria Harbour The Peak: spectacular skyscrapers and cityscapes Ladies Market and Temple Street Night Market For the kids: Ocean Park and Disneyland

www.gateway.be

NG

O GK N HO

Hong Kong remains a popular holiday destination. Whether your customer wishes to visit the temples

t

h tlig


DECEMBER 2013

Our selection of top-ranked hotels in Hong Kong *** ** 5

*** ** 5

The Langham

Marco Polo

Hong Kong

** ** 4

Hong Kong

** ** 4

Regal Kowloon

Panda

Hong Kong

** ** 4

Hong Kong

** * 3

Harbour Plaza Metropolis Hong Kong

B P International Hong Kong

PAGE 21


Greetings

聖誕快

ersfees K e d n ë e s Ge poedige s r o o v n ‘ en Nuwejaar

from all over the world Feliz N a feliz a vidad y ño nu evo ต์มาส

ันคริส ว ์ ต น ั สุขส

Fro Weihn he achte n

!

Buon Natale e o felice ann nuovo

Zalig Kerst feest! eux y o J l! Noë

ou... Wishing y

hes you Gateway wis ays and a happy holid 014. wonderful 2

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