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Business Email Etiquette


When working for a company or running your own business, you spend the majority of your time communicating through email. Emailing is a quick and efficient way to communicate. It can be used to send the same message to the entire corporation at once. Or it can be used to send a single message to your coworker or client. Although emailing is quick and efficient, because they are just words on the computer screen, an email can sometimes be taken in the wrong context, (someone may become offended by what you said), or hard to understand. Today, I want to share with you a few of the common do’s and don’ts: Don't 1. Don’t write an email in all Capps: This can be taken as yelling or shouting at the recipient. Nobody likes being yelled at. Capps can sometimes be used to empathize something. (If you have an important due date for a project, you may want to put the date in Capps. But use this sparingly.) 2. Don’t use emoticons: Although they are cute and are perfect for emails between friends, they look unprofessional in a business email.


3. Don’t use informal abbreviations: Informal abbreviations are used daily in texts all over the world, we use things like LOL (Laughout loud). However, when writing a business email it is best to leave these at the door, as some people will not know what they mean. There are, however, formal abbreviations used every day in business emails that can help us to understand the meaning of the email. For example FYI-for your information or FYA- for your action. 4. Don’t send an email while angry: Never send an email while upset or angry. It is best to wait at least 24 hours before replying. Sometimes in business you can't wait, so either go for a walk or ask a co-worker to grab a coffee break, so you can clear your head before hitting reply. 5. Don’t always use the “reply all” option: Before replying to a group email, check to see if a reply all is necessary. For example; if your boss asks the team when everyone would like to take summer vacation you only need to reply to the boss. The whole team does not need to know. Do's 1. Always proofread before sending: It is easy to make a mistake while typing an email. Always double check your email for spelling, punctuation, and tone before hitting reply.


2.Always use a subject line: This helps the recipient to quickly identify what the message is for. Your subject line should be short (no more than five words) and to the point. 3. Becareful what you email: Emails are not private, so don't put anything in an email that you don’t want the whole office to know. You also, don’t want to forward any chain mail. No one wants to receive an email that says, “If you don’t send this to ten people in five minutes you will have bad luck for a year!” 4. Always use a closing for your emails: If you are not sure what to put you can simply put “thanks” 5. Always put your name at the end of an email: If your email is between coworkers you can simply use your first name. However, if you are responding to a client, you will want to use your first and last name. We hope you have enjoyed our brief introduction to writing business emails.

Business email etiquette  

Around 20% of the world’s population speaks English! You too can learn English online Canada to improve and fine-tune your writing and speak...

Business email etiquette  

Around 20% of the world’s population speaks English! You too can learn English online Canada to improve and fine-tune your writing and speak...

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