GW Views Issue 2 - Dec '15

AutoInform Live 2015

Issue 2, December 2015 See and hear more, your open window on today’s garage market

A PASSION FOR QUALITY Offbeat news

Hissey’s Stoke feels the pressure and goes Back to the Future

Training

A new generation of tyre technician

Driving Forces

Demand for transparency has never been more important

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Your news CONTENTS your features your magazine 11 AutoInform Live

UNDER European regulations renewed in 2010, car owners are no longer obliged to go back to their main dealer during the vehicle’s warranty period.

Block Exemption ensures fair competition and helps to tackle VMs’ abuse of warranties when they request that cars are serviced only in authorised garages.

Despite that, in a survey we published in partnership with The Parts Alliance and the IAAF, 31 per cent of GW readers admitted to not fully understanding the legislation. Take a look at the results on page 8 and find out how you and your customers can benefit from Block Exemption.

We’ve just returned from AutoInform Live, a jam-packed weekend which offered industry updates with the latest tools, technology and training. We’ve highlighted some of the weekend’s events with a selection of speakers for a GW podcast and spoke to delegates to find out what they’ll be taking back to the workshop with them – listen now on page 11.

A passion for quality: AAK Auto Services

True OE-matched quality revealed in exclusive brake pad factory visit

Behind the scenes at the Borg & Beck technical clutch centre

The event was hosted by OESAA, so for this issue’s Driving Forces (page 56) we met with OESAA chairman, Nigel Morgan to uncover more about OESAA’s role within the aftermarket.

We’ve jetted off to Spain since the last issue of GW Views. We joined a number of GROUPAUTO garages and factors on a tour of REMSA, manufacturer of brake friction material for Apec braking, to reveal what’s behind true OE-matched quality (page 21).

There’s more GWTV coverage on page 24, following our visit to the Borg & Beck clutch centre.

Discover the importance of correctly aligning the input shaft and find out why you should always check the DMF for wear.

We always enjoy hearing from you so if you have a story you want to share tweet @GarageWireUK or email me directly. In the meantime, thanks for reading GW and have a very Merry Christmas and a happy New Year!

Mike Ruff | Editor michael.ruff@garagewire.co.uk

Demand for transparency has never been more important

16 21 24 56

News................................................................................4 Gone to the polls ..........................................................7 Offbeat news ...............................................................13 On the road.................................................................. 21 Products and services.............................................. 32 Network news............................................................. 38 Marketing.....................................................................42 Problem jobs ...............................................................49 Viewing window...........................................................67 3

NEWS

The news that’s got everyone talking

BBC investigation prompts more concerns about national fast fit chains • An undercover operation was launched by Watchdog following numerous complaints.

Kwik Fit has apologised ‘unreservedly’ after the BBC's Watchdog revealed tyre inflation deception

NEWS UPDATE

YOUR VIEWS...

Kwik Fit claim the BBC programme gave a ‘false impression’ but has apologised for ‘some cases’ where standards ‘fell short’.

It said: “[We are] assessing the nitrogen inflation machines across our centre network to confirm that they are all working correctly.”

• Nine out of ten mystery shoppers were charged for nitrogen without asking.

• Reports suggest only three FULL actually had any STORY... nitrogen added, just two of these had significant FULL STORY... amounts.

FULL STORY...

“Normal compressed air comprises of just over 78 per cent nitrogen. So anybody paying more for pure nitrogen, whether requested or not, really is wasting their money.” - Andrew D. Graham “Having to meet targets is not in the best interest of paying customers.” - Michael Ransome

Repercussions continue to ripple following VW emissions scandal Caution among consumers contributed to the first fall in new car registrations in more than three and a half years

NEWS UPDATE VW’s chief executive, Matthias Muller has released details to fix cars equipped with the emissions cheating device.

The Federal Motor Transport Authority has signed off a software update to fix affected 2-litre diesels, according to Muller.

The fix for affected 1.6 litre vehicles will also involve replacing the air filter and grille.

Details on the software fix for the 1.2 engine are yet to be announced.

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• The European Automobile Manufacturers’ Association has said the EU deal on ‘real world’ emissions testing will be a challenge and that a ‘substantial’ number of diesels will have to be phased out earlier than planned.

• More than 11 million cars are affected worldwide and a further 800,000 cars have FULL STORY... been found to emit more CO2 than VW had claimed – these include FULL STORY... some petrol engines.

FULL STORY...

“Why won’t car companies show the engine in their adverts? It’s all about the look and the gadgets don’t last five minutes.” - David Furniss “Vehicle manufacturers are dishonest and will stop at nothing to increase profit, the last thing they care about are customers.” - Anon

New MOT system is 'deliberately basic', DVSA tells garage owners • Testing of new updates will continue into 2016.

• Volunteer garages are offering user feedback on new modules before they’re plugged into the main system.

• Changes include roles

ADVICE

and slot payments for multi-site businesses who now share a ‘pool’ of slots between sites.

• Calibration is no longer integrated. FULL STORY...

FULL STORY...

FULL STORY...

Known problems with the MOT testing service are published on the DVSA's website.

Test stations should report technical issues to the MOT testing service on 0330 123 5654.

NEWS

“What we miss most are the printed v40 forms. Having to use a v29 form and fill it out by hand takes so much time.” - PR

“Recording calibration, or not now it seems, would appear to be a bit of a backwards step. I’m sure there’ll be some trying to gamble on saving money!” - Ken Morris

DPF removals shamed as report reveals shocking reality • More than 1,000 garages and tuning firms are offering to remove DPFs for as little as £250 despite MOT rules, according to The Independent on Sunday.

• It is only an offence to drive a car without a factory-fitted DPF and not

to remove the DPF. • Campaigners argue that the MOT fails to catch DPF removal because it only includes a 'visual inspection' of the FULL STORY... hardware.

FULL STORY...

FULL STORY...

“It should be illegal to remove a DPF just the same as it is illegal to fit a non-type approved catalytic converter to 2003 cars but will it make any difference? People that decat their cars just have a cat put back in just for the MOT and then have it removed again after the MOT.” - Dilligaf

F-gas document sparks outrage as restrictions lifted FULL STORY...

• DEFRA told GW that the legislation has not changed, saying that “it is the legal interpretation which was questioned and has been reexamined.”

• Announcement has sparked fears the change may have opened up a legal loop-hole.

FULL STORY...

FULL STORY...

“We’ve spent time and money training staff and as usual it looks like we may be done for by those who ignore the rules. Be nice to have a level playing field in an industry that already has a poor rep for cowboys.” Andrew Parsons

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UNPARALLED REPUTATION Founded in 1954 Feather Diesel Services have grown to be one of the largest Diesel fuel injection repairers in Europe.

Services available: • Exchange Diesel fuel pumps • Exchange Diesel injectors • Test and repair service for Diesel pumps and injectors • Power testing of vehicles on Chassis Dyno • Optimisation and re-mapping of vehicles for fuel economy • Diagnosis of vehicles in our 8 bay workshop • Technical helpline • Conference and training facilities • BS 9001 Quality, 14001 Environment, 18001 H&S

For further information contact 01422 387800 or visit our website at www.feather-diesel.co.uk Unit G12, Lock View, Lowfields Business Park, Elland, West Yorkshire HX5 9HD

there is no substitute for experience · 61 YEARS AND COUNTING · 6

Gone to the Polls How often do you hear negative stories from customers about national fast fit chains?

Following BBC criticism of Kwik Fit over their tactics for selling nitrogen to customers, we asked the broader question...

67%

All the time!

27%

Often

6%

Sometimes

0%

Never

66 per cent branded DEFRA’s long-running implementation a ‘complete shambles’, just 1 per cent said they were good.

How do you feel about F-Gas regulations?

66%

Complete shambles

26%

They need to be better enforced

7%

It's a grey area

1%

They're good

68 per cent said they encouraged online reviews, with a narrow overall majority rating them ‘essential’.

Do you encourage online reviews for your business?

52%

Yes, reviews are essential

16%

Yes, but I don't know if they help

16%

No, I don't see why I need to

16%

No, reviews hadn't even crossed my mind

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Hundreds take Block Exemption survey What is Block Exemption?

GW recently ran a survey with The Parts Alliance and the Independent Automotive Aftermarket Federation to gauge your understanding of the ‘Block Exemption’ regulations governing the aftermarket

SUCCESSFUL lobbying to protect the independent aftermarket was co-ordinated across Europe, under the ‘Right2Repair’ banner in the UK.

It means that independent garages can service a customer’s car without affecting its warranty, as long as manufacturers’ recommended service schedules are followed and the parts used are OE parts or of matching quality.

“The ruling has been around for a long time but it is up to individual garages to take up this opportunity.”

Why does it matter?

“We promote our business on the fact that we can service all makes of cars to manufacturers’ specifications without invalidating any warranty and have been doing this for the last eleven years but we still find that customers believe that they have to use dealerships for servicing and can only use dealer parts."

If you don’t know your rights, your business is vulnerable to the marketing tactics of local main dealers eager to retain service and maintenance work.

“Dealers try to confuse people all the time, almost scaring people away from using other service and repair options.”

‘Right2Choose’ is an ongoing initiative to ensure all motorists are aware of these rights.

Drivers could end up paying more than they need to in the mistaken belief that they’re ‘protecting their warranty’, or somehow getting ‘better’ parts or service – it pays to be aware.

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To keep a competitive car maintenance market, European regulations renewed in 2010 ensure consumers do not have to get their cars serviced by main dealer during a vehicle’s warranty period.

“Current recalls or software 'upgrades' make it difficult as its privy to main dealers only."

Block Exemption survey

47%

do not fully understand block exemption

Over

The majority are seeing less new caRs

HALF

of garages saw 10% or fewer ’14 or newer registered cars

JUST REFER TO RIGHT2CHOOSE

94%

report customers who’ve been told by dealers warranty could be invalidated by your repair

WEBSITE SOCIAL MEDIA LOCAL PRESS LOCAL RADIO NONE

BUSINESS promotion

View the full survey results...

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READY TODAY TO SERVE THE CHALLENGES OF TOMORROW

     

Ecological braking technology Low and Zero copper formulations 5 years of R&D Excellent stopping power Award winning technology OE on the New Mercedes-Benz C-Class

Check out our video on the full Eco-Friction® story at www.ferodo.com

The Ferodo brand is a registered trademark of

10

AutoInform Live 2015 ‘The biggest and best training event’ returns for a second year

LISTEN NOW MORE than 220 delegates from across the UK gathered at the GTG Training Academy in Wolverhampton on November 28 and 29th for the return of AutoInform Live.

LISTEN NOW

The weekend event offered handson diagnostics and showcased the latest products, technology and equipment available in the aftermarket.

LISTEN NOW

Organised by the Original Equipment Suppliers Association (OESAA), the two day event proved hugely popular among independent garages with a number of courses selling out in the weeks leading up to the weekend.

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Speaking to GW at AutoInform, OESAA chairman, Nigel Morgan said: “It’s a great opportunity for [delegates] to get handson experience and to ask questions in an environment where they can actually see, feel and touch the product.”

Delegates attended around 40 courses over the two-day event with modules covering chassis, business acumen, diagnostics, electrics, engine, filtration and transmission – all delivered by the companies that design, manufacture and supply OE components for original fitment.

Harry Ely owns a garage in Tipperary, Ireland and travelled to Wolverhampton to attend the weekend’s training sessions.

He told GW: “You come here and you’ll learn a whole lot of stuff.

“The motor industry continues to evolve and this is a good opportunity to keep up with it.”

“You come here and you’ll learn a whole lot of stuff..."

Raymond Dubear of Cheltenham and Gloucester Autocentre said that he had learnt a lot from what was on offer and would be going back to his garage with knowledge about technology that he wasn’t even aware of.

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Who was there?

• MANN + HUMMEL

• ADS • Banner Batteries • BG Products • Bosch • Brunswick garage • Corteco • HELLA • KYB

• Pichler

• NGK NTK • NTN – SNR • Pico Technologies • Schaeffler • SOGEFI • SykesPickavant • Yuasa • ZF

“I’m here to improve my personal knowledge,” he explained.

“I wanted to see what new technology is out there and it seems there’s a lot out there that I didn’t even know about, so I’m definitely learning from this.”

For highlights from the weekend, listen to the AutoInform 2015 GW podcast – we chat to a selection of speakers including Pico Trainer, Matt Williams and Bosch senior trainer, Ken Geer.

It’s expected that AutoInform will return again next year, even bigger and better – there’s some exciting rumours about a big announcement too but all we can say for now is watch this space…

The odd, the weird and the horrifying

OFFBEAT NEWS

Hissey’s Stoke feels the pressure and goes Back to the Future OCTOBER 21, 2015 marked the day that Marty McFly, Doc Brown and Jennifer Parker arrived from 1985 to change history.

To celebrate the date, Keith Lemon hosted a Back to the Future tribute on ITV which saw him re-enact some of the most iconic scenes from the big screen, complete with the DeLorean time machine thanks to Hissey’s Garage in Stoke.

Garage owner, Ian Hissey, who is known locally for his DeLorean know‑how,

received an unusual phone call to replace the clutch in a replica vehicle, owned by the Gadget Show’s Jason Bradbury, ahead of Keith Lemon’s TV sketch.

Ian told GW that he was only too happy to help and soon found himself under pressure to complete the job in time.

He said: “A lot of money has been put into this, they needed it back on the road as soon as possible for the special day.”

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OFFBEAT NEWS

He explained that the car had recently undergone the time machine conversion at huge expense – the clock that sits on the dashboard cost $6,000 alone.

...time machine conversion...

Owner left out-of-pocket after fitting poor quality parts MARK Chadwick of Stadium Garage recently took delivery of an Audi A4 1.8 turbo petrol.

It was the victim of poor quality, cheap parts and had been recovered by the RAC.

“It was real a grim one...”

The timing belt and water pump were changed as recently as eight months ago but had already suffered substantial wear.

Mark told GW: “The only thing that kept the car running was the fact that the belt cover was holding the pump up.

“It was real a grim one, the owner will be contacting the garage that fitted the cheap parts.”

With the new clutch sourced and fitted, Ian gave the plutonium engine and flux capacitor the once over before Keith Lemon jumped in the driving seat to promote the big day.

DeLorean built the DMC-12 in Belfast between 1981 and 1983 and only about 9,000 were ever produced, mostly for the US market.

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Over 2 million Front End Auxiliary Drive (FEAD) belts are changed a year, but the tensioning components which provide the driving force behind the FEAD system are sometimes ignored.

Many engine and safety critical systems (such as ABS, PAS and Stop/Start) rely on FEAD for power, and vehicle manufacturers are now beginning to advise official service replacement schedules to protect the engine - in the same way as for the timing drive.

As the world’s leading manufacturer of tensioners and idler pulleys for original fitment, INA can offer the best range of OE content FEAD kits and components available - backed up by a two year / unlimited mileage warranty and unrivalled support package.

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FAMILY BUSINESS

Views from a family-run business

AAK Auto Services

A passion for quality: AAK Auto Services Celebrating it’s 15th year in business, AAK puts its success down to quality parts and servicing 16

Co-founder, Tony Jhally initially established the garage as a tyre and exhaust centre and has now clocked up more than 40 years’ experience as a vehicle technician.

Naming the business after his sons, Anthony and Adam, and daughter, Kimberly, AAK was conveniently placed at the top of the yellow pages – perhaps the most reliable method of gaining custom some 15 years ago.

Today AAK offers a full range of vehicle services to a customer base of more than 10,000, attracted from a geographical radius of around 15 miles.

Location: Whitstable, Kent Directors: Tony, Rosaline and Anthony Jhally Services: Tyres, exhausts, servicing, repairs, diagnostics, fleet maintenance, MOTs The big issue: Quality parts and service

IT DOESN’T matter what industry you’re in, your reputation is essential for survival.

Offer a good service to your customers and they’ll be back.

Consistently provide the best service to your customers and they’ll be back with friends.

It’s a philosophy that’s seen AAK Auto Services expand multiple times since it was first established in 2000.

FAMILY BUSINESS

At every garage, there is a customer expectation for any fault to be fixed properly, but for Anthony and his team, fixing a fault properly means using quality parts and nothing else.

“We’re confident in what we sell.”

“We’re confident in what we sell because we only sell a certain standard of work and only fit quality brands,” explained 26-year-old Anthony Jhally, general manager and director.

Staff at AAK, of whom there’s an ex-army man, ex-chimney sweep and an ex-estate agent, have developed a passion for high standards through in-house training and qualifications gained from Exponentia, Gates, Snap-on and the IMI, to name a few.

With years of experience and qualifications to be proud of, AAK present information about each of the technicians on their website for the perusal of potential customers.

Anthony told us that a strong customer relationship is key to the reputation-building process and described a level of continuity, similar to that of a GP practice.

“We get people asking to speak to Keith or Johnny and they’re happy to talk to them,” he said.

“At a main dealers, the customer will talk to someone at a fancy customer service desk and someone else, that they’ve never met before, will drive their car around the back.

“Our customers can see their car in the workshop and speak to the people working them.”

Quality parts Talking to Anthony, it’s obvious he has a genuine passion for his work and is immensely proud of AAK and his staff.

The commitment doesn’t stop there though.

He said: “There's enough cars out there for it to be safe to say no to the customers that want cheap parts.

“You’ve got to be confident in what you're selling.

“say no to the customers that want cheap parts.”

“The only reason why a part will be cheaper is because the quality won’t be there and I’m not going to risk my reputation over £20.”

Anthony admits that it’s a tough barrier to overcome but says that you’ll soon reap the rewards that come with a respected business and a clientele that you’re happy to deal with.

“Our customers don’t want a choice when it comes to parts, they come to us because they want a high standard of work.

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FAMILY BUSINESS

AAK help local groups achieve mechanics badge.

scout their

“If you do the job right, people will come.

“If you just do it to get money quick, your customer won't come back”

Community spirit With a large database of happy car owners and the opportunity to boast AAK’s professionalism to potential new customers, the garage has become renowned in the local area for supporting the Whitstable Classic Car Show, which welcomes up to 700 vehicles each year.

Existing customers are invited along to show-off their cars, of which there is a huge variety.

Anthony said that he has no need to advertise his garage in the local paper or with Google AdWords, he markets his business through word of mouth and told us that he gets a lot of business from car shows where his customers are telling other owners about AAK. He said: “The show has a footfall of over 30,000.

“Our customers bring along their cars and we give away tickets to various things,

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there’s all sorts of things that we do on our stand.”

Recently, the garage has opened its doors to enthusiastic scouts from numerous local groups, helping them achieve their mechanics badge.

Staff volunteer their time to talk the teenagers through fluid checks and teach them basic tasks such as replacing lightbulbs and changing a wheel.

Encouraging young people into the industry, AAK also welcomes unemployed 18-23 year-olds to complete a two-week work experience programme through the Job Centre.

“Most of them that want to get into mechanics haven’t got any experience in it,” Anthony explained.

"It gets them used to getting up at half

Encouraging young people into the industry seven, coming here and working a full day.

“By the end of the two weeks, they really get into it.”

FAMILY BUSINESS

The Jhally family stand proud outside the newly opened garage.

“We were just a 'Fred-in-the-shed' back then, two good mechanics trying to go out on their own.”

Having developed his experience in the workshop and achieved a long list of qualifications, 26-year-old Anthony Jhally, now general manager and a director, specialises in vehicle diagnostics.

What’s the single biggest issue the industry is facing at the moment?

“I think we're the only major industry that hasn't got anyone governing us.

Anthony Jhally

“The fact that someone can be a plumber today and can fit someone's brake pads tomorrow is ridiculous.

Anthony shares fond memories as an 11-year-old boy who used to go the garage after school and work Saturdays, helping his dad and his dad’s business partner.

“If it hasn't happened up until now, why would it happen tomorrow?”

"Something will have to go majorly wrong or someone important will have to get hurt before anything changes.

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Aftermarket features worth reading

ON THE ROAD

Apec Apec is a leading specialist braking supplier to motor factors across the UK and Ireland.

Brake components are manufactured to match OE quality and to fulfil the needs of both the installer and the end user – you and your customer.

With €10m invested annually into research and development (R&D), Apec deliver consistent quality and performance with a 98 per cent range availability.

Product range: Pads, discs, shoes, drums, hydraulics and calipers Contact: 01454 324 644 Website: apecbraking.co.uk

True OE-matched quality revealed in exclusive brake pad factory visit LISTEN NOW GW joins UK factors and independents on a facility tour of REMSA, manufacturer of brake friction components for Apec braking

WHEN it comes to brake components, you’ll know that quality should top the list of priorities.

LISTEN NOW

Safety should never be compromised.

LISTEN NOW

Anthony Jhally, manager and director at AAK Automotive in Kent told GW that he fits only Apec pads and that he would never fit a cheaper alternative.

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ON THE ROAD

He said: “I know I can fit Apec with confidence.

“I don’t have to worry about squeaks, how they fit, I don’t have to worry about warp, noises or corrosion.

“All I have to worry about is when they’ll

OE parts are first analysed during a reverse-engineering process, which generates a 3D virtual model using laser technology.

For entirely new components, the R&D team must also design the tools for production.

“I know I can fit Apec with confidence.” be coming back for their next set of pads.”

General manager at Autolec in Eastbourne, James Davies represented one of the quality-driven GROUPAUTO motor factors taking part in the facility tour.

He explained that Apec’s two-year warranty helps the parts to sell themselves.

James said: “We used to supply another brand but since we started stocking Apec, we’re selling loads of brakes now.

“The product range, the depth and the breadth is really good against what we used to stock.”

Research & development Apec work with REMSA’s R&D department to release a set of brake pads within six months of a new vehicle release.

What is R90?

European Regulation 90 states that replacement parts must perform within 15 per cent of that of the original.

It sets minimum levels for strength and involves routine measurements during production to ensure conformity with original testing.

Apec pads meet and exceed standard R90 requirements and are claimed to match OE levels of performance.

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It’s only at this stage can the first prototype be produced for testing and development.

Testing is carried out in the lab, on public roads and on the track to monitor performance, noise and wear, covering a wide range of scenarios.

Brake pad production During our visit, we followed the production line starting with the manufacturing of the backing plate and friction material mixtures before watching the pressing, baking and bonding processes.

A High Pressure Treatment (HPT) then scorches the pads under 10,000 Nm of pressure at 650ºC, this ensures the entire friction surface is evenly cured to a depth of up to 2mm.

Once complete, one of the final stages of production involves adding the pad accessories such as springs, clips and shims.

When it comes to choosing pads, don’t stop at the friction material.

Take a look round the back.

Highest quality steel, matching OE spec. Stamped perfectly flat by our 3 Ton presses.

Robotic manufacturing ensures accurate, consistent dimensions and fit.

Spigots and heavy-duty shims match OE spec and maintain positive location to combat squeal.

Tested and approved to meet all EU braking standards.

Galvanised fittings for longer life.

There’s more to an Apec brake pad than highly effective friction material. The rigid steel backing plate and high quality fittings and shims make a crucial contribution to consistent, noise-free braking.

Precision made in our advanced European manufacturing plant, our pads deliver the powerful, quiet braking performance your customers want.

Like all Apec braking components, our range of over 1,600 pads offers unbeatable quality and value, and is regularly updated to cover new models.

Now you know what’s behind their success.

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ON THE ROAD

Behind the scenes at the Borg & Beck technical clutch centre Borg & Beck The Borg & Beck brand has over 100 years in the automotive industry and today offers a wide range of products.

The First Line Group acquired the brand in 2006 and has continued to invest in its products with test equipment and personnel.

Product range includes: Clutch, braking, steering and suspension, filters, cables, rotating electrics, cooling, wheel bearings, boots and gaiters, turbo hoses, wiper blades and more.

Contact: 01869 248 484 Website: borgandbeck.com

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We discover the importance of correctly aligning the input shaft and reveal why you should always check the DMF for wear THE Borg & Beck technical clutch centre is housed at the First Line Group HQ in Banbury.

Here, a specialist clutch team systematically tests components to diagnose faults, analyse warranty claims and carry out prolonged performance trials.

Using an assortment of rigs, they are able to carry out a variety of testing including the release travel and pressure plate departure of cover

assemblies, the torsional vibration and cushion deflection curves of drive plates/ DMF, the static assessment of DMFs and the performance and durability of concentric slave cylinders (CSCs).

On GW’s visit to the centre, Peter Hughes, the senior clutch engineer at Borg & Beck, told us that a large proportion of clutch warranty claims are related to alignment issues, which can cause clutch judder, drag or even loss of drive.

Tricky spline location when offering the gearbox back up to the engine is often to blame, with some technicians admitting to have used longer bolts to pull the gearbox/ bellhousing forcibly to the back of the engine.

Failure to use a support stand to guide the gearbox into place can also increase the likelihood of damage during fitment.

Peter said: “If the gearbox input shaft has only been partially inserted through the new clutch disc and is then hung, or if the stand is dropped too much, damage to the disc is highly likely to occur.”

When it comes to clutch replacements on DMFs, Peter explained that the DMF itself should also be checked because it may have been the original cause of the worn clutch.

A specialist tool is recommended to measure the maximum rotation and rock of the DMF before the clutch is replaced.

Peter said: “Fitting clutches has always been similar but there are now aids to help technicians, such as the alignment kits and gearbox supports.

ON THE ROAD Top tips • Where a DMF is present, always check it for wear.

• Use an alignment tool to ensure the drive plate is correctly located.

• Use a gearbox lift when installing the gearbox.

“The biggest difference is the move to DMFs, which should always be checked before a new clutch is fitted.

“If the DMF parameters are not consistent with the OE specification, then it also needs replacing.

For workhorses, Borg & Beck recommends technicians replace the original DMF with a Single Mass Flywheel replacement kit.

The brand has developed an extensive range to replicate the characteristics of the OE specification DMF. Peter added: “On some occasions we have completely re-engineered a solution to the OE DMF due to its premature failure by creating a SMF that enables greater dissipation of heat so that it can withstand the intense conditions.”

The Borg & Beck range includes clutches from a diameter of 160mm up to 480mm, covering everything from cars to HGVs.

Borg & Beck can completely re-engineer solutions by designing and manufacturing SMFs in the clutch centre.

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CONFIDENCE! With over 100 years history of engineering excellence and OE pedigree, Borg & Beck Clutch is today renowned for its premium quality and is the preferred choice for many all over the World. > UK based facility enables rigorous

testing procedures, quality control and product development. > Over 1400 Clutch Kits available

www.borgandbeck.com/clutch

makes Borg & Beck one of the largest suppliers in the aftermarket. > The range includes 3 in 1 Kits, 3 in 1 CSC

Kits, Solid Flywheel Kits, Concentric Slave Cylinders and External Slave Cylinders.

Make Borg & Beck Clutch your preferred choice!

Heritage Reborn

26

One man, one business, one system How Carl Wilcock single-handedly runs a thriving garage business

WHEN Carl Wilcock inherited the garage from his father, he vowed to make it a modern business with processes similar to those he had worked with during several years of experience in automotive retail and roadside repair.

He explained that he had gone from using some of the most sophisticated and well-developed systems in the sector to an old-fashioned desk diary, pen and paper.

now undertakes one or two jobs a day, usually a vehicle repair or service, and that’s just me on my own.

“Being able to generate a professional looking invoice is an important part of the perception of the business as I look to grow over the next few years.”

Thanks to the new system, Carl has been able to create a customer database for the very first time.

“It was quite a shock to take over a business which had nothing in place from an operational perspective,” he said.

“Now as soon as a new customer comes through the door, I upload their details,” he explained.

Discovering CarVue, a revolutionary cloud-based application for independents, Carl was among the first to go live with the new management system in April 2014.

“My database is small but it is growing and just knowing how many customers we have, who they are and the cars they drive is a vast improvement.

“CarVue provides everything I need,” he added.

“CarVue also enables me to take a snapshot of the business’ performance.

“For a small trader to be able to replicate the kind of systems and processes typically at work in a larger business is perfect.

“The

business

“The turnover isn’t huge but is healthy for a one-man band.

“Understanding its profitability at regular intervals helps me plan.”

For more information about CarVue and to register for CarVue Free, call 03333 444 765 or visit carvue.com.

27

SIMPLY BETTER . leaving you I’m t u b y s to be ea ever going This was n er fit for much bett a ’s o h w sten meone new me, they li e r o n ig ’t n I’ve met so hey do at I need. T me and wh y. have to sa to what I oney! fter my m a r e v e ly n were o ere onest, you year we w le g in s y r e Let’s be h v more e of pocket I was out e! ot anymor together. N team and Part of a l. a u q e n a be! The reated as Now I’m t ship should n io t la e r r I know a prope e start so h t m o that’s how r f et out prises… les were s y little sur t s a n o n ground ru ’s there etting and what I’m g when to change g n li il w n u d and en I ld-fashione I want, wh t a h w o You’re so o d ility to d is flexib what I nee ant. where I w want and nd saying w years, a e f a e it u or q oving on together f ing that m d in f We’ve been I’m t y, bu is being on’t be eas w partner e n y goodbye w m d n ht a an I thoug is easier th ful. really help isn’t . It simply k c a b g in k loo on and not me.

I’m moving t you, it’s o n ’s it d n working, a etter! do much b n a c I k in h I t

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www.carvue.com

It’s a high technology world Neil Hilton, head of garage equipment at Hella Gutmann Solutions, discusses innovation and technology

New from Hella: A camera and sensor calibration tool is used with the company’s mega macs range of diagnostic devices to communicate with the vehicle’s camera and radar systems

AUTOMOTIVE developments have placed a lot more pressure on garages and workshops, as they have to keep up to date with and understand, these advanced technologies which show no sign of abating.

According to Hella Gutmann Solutions, one of the world’s leading manufacturers of workshop and garage equipment, there are now over 60 electronic control units in a typical family car.

Cars can see around corners, headlamps recognise and adapt to oncoming traffic, lane departure, parking assist and cars will apply the brakes automatically in the event of a possible accident and ESP will stop a car

“...garages must be prepared for ever more complex fault diagnosis and repair.”

skidding in an emergency.

The number of driver assistance systems that process information from cameras and radar sensors present significant challenges for the workshop and garages must be prepared for ever more complex fault diagnosis and repair.

29

As an example, a once simple headlamp bulb replacement has become a far more complicated task for the repair specialist.

that safety systems, such as the adaptive cruise control, lane departure, autonomous emergency braking and “intelligent lighting”, technologies are correctly aligned.

Calibration

Sensors and cameras within the driver assistance systems must be calibrated and adjusted with the utmost precision.

The very latest device to enter the UK market is the camera and sensor calibration (CSC) tool.

It’s been developed by Hella Gutmann Solutions specifically for garages and glass specialists.

The tool, in conjunction with the company’s mega macs range of diagnostic devices, communicates with the vehicle’s camera and radar systems – usually fitted on the vehicle’s windscreen as well as incorporated into the rear view mirror or the radar sensor close to, or in the front grille – to ensure that the correct calibration of the vehicle’s axis.

This calibration is critical to ensure

Calibration ensures safety critical systems such as adaptive cruise control are correctly aligned.

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A slight shift in the position of the radar head or the camera in relation to the geometric axle can cause the system to fail, or more worryingly they may deliver incorrect results therefore putting safety at risk.

One of the major benefits of the Hella Gutmann Solutions’ CSC Tool, when used with any of the mega macs range of diagnostic devices, is that the tool reads the car’s VIN number producing documented proof that it has been successfully calibrated and aligned, thereby providing important protection for the garage or workshop and reassurance to the insurers and their customers.

THE INTERNATIONAL SYMBOL FOR OE QUALITY HELLA’s long standing commitment to quality is just one of the reasons that many of the world’s leading vehicle manufacturers choose HELLA as an OE partner.

Quality is also an intrinsic feature of each and every one of the 30,000+ replacement parts within HELLA’s diverse aftermarket product portfolio, which is why leading wholesalers and garages choose HELLA too.

To find out more about our range of products please contact your HELLA supplier.

Lighting

ELEctrics

ELEctronics

thErmaL managEmEnt

garagE EquipmEnt

www.hella.co.uk

31

PRODUCTS & SERVICES

A glance at the best products, services and offers

7500 Auto Wave automotive voltage/signal waveform viewer ÂŁ210 + VAT from Hickleys

VIEW signals and voltages in waveform using a voltage/time scale without the need for a scope and with more detail than a DVOM. View signals on ignition primary, fuel injectors, MAF, O2, TPS, crank and cam, PWM components and much more.

01823 328531 diagnostics@hickleys.com

Ultrasonic cleaner 13L ÂŁ838.20 + VAT from Laser Tools HIGH frequency sound waves create millions of tiny bubbles releasing an intense 'scrubbing' action to loosen and remove dirt.

The generous 13 litre fluid tank capacity enables the cleaning of automotive components.

01926 815000 http://www.lasertools.co.uk/item. aspx?code=6164

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PRODUCTS & SERVICES

Free Yuasa USB Smart Button Get ultra-fast access to an industry-leading online battery lookup

ONE push of the button will automatically open Yuasa’s renowned online battery lookup system, already used by over 75,000 technicians.

Search for the right battery by entering the registration number or VIN/Chassis no. of the car, van, commercial vehicle or motorcycle.

01793 833555 enquiries@yuasaeurope.com

Hand-held solution for TPMS servicing

£360 + VAT from TEXA

THIS tool boasts exceptional vehicle coverage, as well as the capability to reprogram the majority of universal sensors in the market.

The new TWS function simplifies recognition of the sensors installed on a vehicle without entering any vehicle details, which saves a great deal of time and improves your workshop’s productivity.

01282 606787 sales.uk@texa.com

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DISCOVER THE DIFFERENCE Elstock, is part of BORG Automotive, one of Europe’s largest remanufacturing groups.

Elstock supplies premium high quality products within the aftermarket, with one of the UK’s widest ranges.

Elstock products are competitively priced and provide the end user with the highest quality product and service.

Individually tested to meet OE standards, all Elstock products come with a two year unlimited mileage warranty - ensuring full peace of mind.

GSF Car Parts are the sole distributor of Elstock products 34

2 YEAR

WARRANTY AS STANDARD

gsfcarparts.com

Strip away soot and carbon with Revive turbo cleaner Cleaner is sprayed into the vehicle’s intake system whilst the engine is running and passes through the engine system

MODERN turbo diesel engines produce carbon and soot deposits within the engine and vehicles fitted with variable vane or variable geometry turbos get affected by these deposits around the vane mechanism and this causes them to stick, producing erratic response, over/under boost faults, limp home mode and poor performance.

Revive Turbo Cleaner and Power Restorer is also effective at removing sooty carbon deposits from the back of the inlet valves on Direct Injection Gasoline (GDI) engines, where there is no ‘back-wash’ of fuel to help keep the deposit build-up minimal.

How does it work?

The turbo cleaner removes soot particles in a way that does not require disassembly of the turbocharger.

New from Revive Automotive Solutions: Service Shot The new preventative maintenance treatment is to run alongside the successful Revive Turbo Cleaner.

Service Shot is a 300ml preventative maintenance treatment, which is recommended to be used before every oil service, reducing the risk of expensive repairs caused by soot deposit build-up.

When applied through the air intake at velocity, the active ingredients lock-on to the sooty deposits and remove them.

These removed particles are no bigger than the soot particles the engine naturally generates, making Revive perfectly safe to use on vehicles equipped with a DPF. More information can be found at reviveturbocleaner.com including a full product video and where to purchase Revive.

If a vehicle has soot and carbon related issues and requires a Revive clean to rectify the fault, then a full 750ml treatment should be performed.

35

36

A game changing tool for tricky mobile repairs The new portable Mini-Ductor® 12V (MD-500) is ideal for a roadside repair or where regular power supplies aren’t available WORKING off a 12-volt battery pack, off a car, van or truck battery or any piece of kit with a 12-volt battery, the new MD-500 can be used for a number of applications where rusted, corroded or thread locked parts need to be removed quickly and safely.

This includes removal of wheel nuts, brake bleeder nuts, exhaust manifold bolts, in-line applications, loosening steering bolts, and even tricky repairs such as all joint, drag link, drive chain, sprocket and gear removal.

Rob Hawker, product development and training manager of Sykes Pickavant, said: “Once a 12-volt inductor is in a mobile engineer/technician’s tool kit, the ability to use instant safe and direct heat when and where they need it is something they recognise as being essential; soon becoming one of the few tools they wouldn’t want to be without.

“It’s a true game changer for those facing the daily struggle of mobile vehicle repairs.”

The tool uses ‘invisible heat’ to quickly heat ferrous and some non-ferrous metals and provides a viable, safe alternative to using a naked flame.

The Mini-Ductor is supplied with three bendable coils, ideal for hard-to-reach areas and thin enough to wrap round the nut and heat it in seconds for easy removal.

A 19mm nut, for example, is heated red hot in 15 seconds.

The heat expands the nut and breaks down any corrosion bonds.

To find out more, visit theinductor. co.uk or for a demonstration call Sykes Pickavant customer services on 01543 679900.

MD-500 features • 12V battery operated.

• Bright led lamp illuminates work surface.

• Durable reinforced thermal plastic housing.

• Slip resistant grenade style grip.

• Includes: manual, three work coils and custom case.

37

Network news

Views from inside a garage network

Two brands one business: TSG Motors How the success of Servicesure led to the opening of a second garage workshop

"We worked out that we could run a business on the amount of work that we turned away, so we decided to open up a

TSG Motor Ltd Services Having been in business for more than 28 years, TSG Motors has built a strong reputation for a wide range of services.

TONY Shoard, owner of TSG Motors started his career as a vehicle technician and worked at a dealership before making the break and going it alone as an independent.

It employs seven staff, four of which are family members, and caters to all makes of vehicle repairs and servicing.

His family business has since expanded with success and is now split across two sites: a Servicesure branded fast fit centre, next door to the original TSG mechanical workshop.

Recently, TSG has opened up a second workshop to streamline the business and increase workflow.

Intrigued to find out more about the unique setup, we asked Tony what had prompted him to run part of his business under a separate brand.

"We’ve been a Servicesure member ever since it started,” he explained.

38

“We were originally running from just one workshop, but we found that we were missing out on the amount of work Servicesure could actually bring to us.”

Location: Slough Services: Servicing, repairs, diagnostics, MOTs, Hybrid technology Garage Network: Servicesure Autocentres

Servicesure workshop as a fast fit centre alongside our motor engineer’s workshop.

“...we could run a business on the amount of work that we turned away,” The branded Servicesure Autocentre, located next door but one to the original garage, opened its doors for the first time just over 12 months ago.

It caters to the needs of the modern motorist, a consumer trend that Tony had initially been turning away.

“We’re making it easier for our customers, if they want something quick done like braking or tyres they can go straight to Servicesure.”

Tony puts part of TSG’s success down to the relationship he has with his local factor, All Parts Automotive, founder member of The Parts Alliance.

He told us that All Parts supports his marketing strategy with seasonal offers.

“It sounds a bit corny but we 'spring into summer and fall into winter', the Servicesure brand allows us to be more flexible with this.”

“But you can't just put the sign up and expect it to work.

“You have to believe in it, you have to get behind the brand and promote it everywhere you can.”

Network news

With the newly opened Servicesure workshop successfully attracting fast fit custom, the motor engineer’s workshop deals with the more complicated jobs.

Hybrid vehicles, for example, is an area that’s becoming increasingly lucrative for TSG.

What is Servicesure?

Established by The Parts Alliance in 2004, members of the Servicesure Autocentre network must comply with a ‘consumer service charter’, which demands high quality and professionalism.

In return, independents benefit from a national warranty programme, a courtesy car scheme, marketing, technical support, waste management and insurance offers, among other things.

There are currently around 350 independents listed as a Servicesure Autocentre.

Go to Servicesureautocentres.com to find out more.

39

Network news

Tony had trained for this specialism just as the technology was starting to be seen as a viable alternative to the conventional petrol or diesel engine and has since sent more of his staff on the appropriate courses.

It’s training that appears to have paid off.

He said that more and more hybrid owners are specifically seeking out his garage for the specialist knowledge.

“The answer is yes, what’s the question?”

"We are quite well versed on them now and we find that one hybrid person will talk to another so word of mouth works well for us."

While marketed completely separately, the two sides of the business are well adjusted and come together to cater for the needs of motorists in Slough and the surrounding area.

“We've been members of other networks before but we were pushing for a set up that would allow us to say ‘the answer is yes, what’s the question’,” Tony added.

“We're a small independent but Servicesure has allowed us to be part of something bigger, something that's growing all the time as more and more quality members join.

40

"It's an opportunity to be part of a larger chain and it's given us a lot of weight.”

Anderson Clark Motor Repairs TSG isn’t alone in the backing of the Servicesure network, Tony joins hundreds of other independent garages across the country.

We contacted Graham Clark of multi-award winning Anderson Clark Motor Repairs in Inverness.

He told GW that the main reason he joined the Servicesure network was for the network’s nationwide guarantee.

The exclusive scheme guarantees parts that have been fitted to a vehicle for 12 months or 12,000 miles.

The big attraction for motorists is that any Servicesure Autocentre can carry out the repair work.

“We get customers that are on holiday up here and we can assure them that wherever they go, they are covered by this national guarantee.

"It gives us confidence that our customers are protected wherever they go.”

Going the extra mile for our customers We have a nationwide network of quality Garages local to you,

…offering peace of mind with our national warranty*, *Terms and conditions apply

…so you can be sure of a great service at Servicesure Autocentres.

Local Service • National Strength

Discover more at www.servicesureautocentres.com 41

MARKETING

It’s all about building a personal bond with your customers, says independent garage marketing guru, Andy Vickery DID anyone see the BBC’s Watchdog programme where they highlighted yet another case of customer abuse by a wellknown garage chain?

And how much damage has the former reputable brand, VW, caused the car trade in general – will people be thinking differently about all car brands, and will this also reflect on the practices of the dealerships?

I don’t know about you, but I now expect bad service from most big companies, to the extent that when I get the opposite, I’m surprised, even grateful.

This is your window of opportunity, now is a good time to be a small, local business.

Look at the trends for individual craft goods and festivals; the rise of craft beers, ciders and locally made and farmed food.

People are now craving the personal touch where they can trust the source of what they are buying and where they know they will get genuine quality and honesty, whilst feeling comfortable in the knowledge that the person they are buying from is accessible, probably the one who is

42

There’s never been a better time to be small and local accountable and relies on their reputation to stay in business.

This is why now is a good the time to push your local garage business.

You need to reach out and grab people whilst they are in a receptive mood.

Tell them how good you are; go out of your way to give good service; be personable and display your individual personality.

By doing this you can beat the big boys and stand out in a way no big business can.

People have become so fearful and risk averse, that they want to deal with those they can trust.

But this trust has to built-up and worked at.

Personal profile ANDY provides independents with a fresh outlook and a more structured approach to marketing with huge success.

• Blog: motorrepairmarketing.com/ blog • Twitter: @AndyVickery

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Rely on a partner that helps to keep the world moving.

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43

TRAINING

Training a new generation of tyre technician Recent investment has seen REMA TIP TOP become the first company of its type to offer industry specific training in the repair of tyres, GW attends the official opening to find out more THE opening of the REMA TIP TOP (RTT) training centre in Leeds offers independent garages industry specific training in the repair of tyres and operative skills on CORGHI garage equipment.

The programme is fully accredited and techniques are taught in accordance with

44

British Standard by qualified technicians and instructors.

The new training centre has also seen the re-introduction of RTT’s ‘major tyre repairer’ programme, where RTT provide customers with technical support and yearly auditing free of charge.

RTT Automotive managing director, Cliff Jones said: “With an increasing number of new starters joining the industry, the training courses will provide educational theory and practical application on the correct repair procedures and techniques to ensure the integrity and expertise of the next generation.”

Jim McNally, who has over 40 year’s experience in the industry, will lead and deliver the core tyre repair training content.

REMA TIP TOP UK Setting the industry benchmark for tyre repair specialists, REMA TIP TOP UK is one of 17 wholly owned subsidiaries worldwide to the parent company REMA TIP TOP AG, Germany.

Tyre repair and vulcanisation represents the founding heart of the company in the UK.

We catch up with both Cliff and Jim at the opening event to find out how independents can benefit from the new programme.

TRAINING

LISTEN NOW LISTEN NOW LISTEN NOW

The brand is renowned for its design and production features, including the unique bonding layer, adhesion strength, durability and packaging of its patches, combi and vulcanising products.

Brand names, CORGHI, Compac, Weber, PCL, AME, Kuani, RamRod, Schrader and Alligator form the core of the product portfolio.

Contact: 0113 277 0044 Website: rema-tiptop.co.uk

45

TRAINING TRAINING COURSES Course Minor repairs to car, truck and agricultural tyres.

Content • Introduction to tyre construction.

Duration One day

• Repair standards.

• Materials used.

• Tools and speeds.

• Method of repair.

Car and truck repair vulcanising with a two stage system.

• Introduction to tyre construction.

Two day

• Repair standards.

• Inspection and preparation.

• Cementing, filling and curing.

• Patch unit application.

• Finishing and final inspection.

Truck retreader/ repairer.

• Introduction to tyre construction.

Two day

• Rubber technology.

• Specialist tools and methods of repair/measurement of injuries.

• Use of repair charts/product compatibility.

• Patch application and lamination methods.

• Hands on instruction to tyre repairing.

Train the trainer.

• Tyre Construction

Two day

• Specialist tools and methods of repair/measurement of injuries.

• Use of repair charts/product compatibility/ lamination.

• Methods to pass on repair skills.

• Advanced techniques in tyre repairs.

Sales representative introduction to TRM.

• Introduction to the company RTT, tyre construction and the products used to repair them.

Casing analysis and tyre inspection.

• Discussions on tyre construction and factors that affect the tyre life and retreadability.

One day

Available soon: OTR tyre repair.

• OTR tyre construction and rubber technology.

Three day

• Minor and major repairing of tyres.

• Specialist tools and methods for OTR repairing.

• OTR injury measurements and repair chart reading.

• Use of either EMTP1 or RTT TP XL vulcanisers.

46

Two day

OFFER ENDS FEBRUARY 2016 CORGHI PROLINE 422LL

CORGHI PROLINE 650

£15.43* PER WEEK

£7.15*

£2,999.00 PLUS VAT

£1,390.35

CORGHI PROLINE 422LL “LEVER-LESS” automatic tyre changer for rims up to 22”, INCLUDES ACCESSORIES + ASSIST ARM

CORGHI PROLINE 650 Digital display wheel balancer completely automatic cycle, INCLUDES ACCESSORIES

DOWNLOAD PROLINE 422LL/650 SPECIFCATIONS - PDF FORMAT

PER WEEK PLUS VAT

DOWNLOAD FULL CORGHI CATALOGUE - PDF FORMAT

INCLUDES 12 MONTHS WARRANTY *REMA TIP TOP - LEASING DETAILS • Prices subject to change without prior notification and are correct at time of going to press.

• Payment options are subject to status. REMA TIP TOP reserves the right to withdraw payment options without prior notification.

• *Lease period 60 months • Initial payment is one month payment followed by 59 monthly payments, commencing one month from the delivery of the equipment.

• Lease rates are indicative only.

NTDA TIA AWARD WINNERS Tyre and Aftermarket Supplier of the Year 2014 and 2015

// SERVICE // MATERIAL PROCESSING // SURFACE PROTECTION // AUTOMOTIVE

TYRE CHANGING AND WHEEL BALANCING EXCELLENCE ECONOMY TYRE BAY SOLUTIONS FROM CORGHI The CORGHI range of garage equipment features a comprehensive range of market leading premium, mid range and economy TYRE CHANGERS, WHEEL BALANCERS, WHEEL ALIGNMENT machines and VEHICLE LIFTS. Ask our team of experts for more information and pricing options for your business.

Telephone 0113 277 0044 or 07860 449436 → www.rema-tiptop.co.uk exclusively distributed by REMA TIP TOP in Great Britain

011115.indd 1

11/11/2015 14:46

FREE INSTALLATION/TRAINING CORGHI ARTIGLIO MASTER JOLLY

CORGHI EM9980C

£50.86* PER WEEK

£37.44*

£9,883.00 PLUS VAT

£7,276,00

THE HEART OF THE “LEVA LA LEVA” TECHNOLOGY

TOUCHLESS WHEEL BALANCER, WITH TOUCHSCREEN MONITOR, FOR CARS, LIGHT WEIGHT TRUCKS AND MOTORBIKES.

PER WEEK PLUS VAT

CORGHI ARTIGLIO MASTER JOLLY

CORGHI EM9980C

INCLUDES 24 MONTHS WARRANTY *REMA TIP TOP - LEASING DETAILS • Prices subject to change without prior notification and are correct at time of going to press.

• Payment options are subject to status. REMA TIP TOP reserves the right to withdraw payment options without prior notification.

• *Lease period 60 months • Initial payment is one month payment followed by 59 monthly payments, commencing one month from the delivery of the equipment.

• Lease rates are indicative only.

NTDA TIA AWARD WINNERS Tyre and Aftermarket Supplier of the Year 2014 and 2015

DOWNLOAD FULL CORGHI CATALOGUE - PDF FORMAT

// SERVICE // MATERIAL PROCESSING // SURFACE PROTECTION // AUTOMOTIVE

TYRE CHANGING AND WHEEL BALANCING EXCELLENCE AUTOMATION AND INNOVATION FROM CORGHI Corghi manufacture a range of fully and semi automated products which were designed to enhance the accuracy and performance of tyre servicing operations. Artiglio Master Jolly and EM9980C are two superb examples of Corghi engineering excellence, where exisitng industry standards have been superseded by technology regarded by many as the zenith of workshop equipment and innovation.

Telephone 0113 277 0044 or 07860 449436 → www.rema-tiptop.co.uk exclusively distributed by REMA TIP TOP in Great Britain

47

How the rise of GDI engines could be good for business BG Products reports on a new opportunity for the independent sector THE Gasoline Direct Injection (GDI) engine is a leap forward in the quest for greater economy and lower emissions, and it seems the technology has been delivering results with OEMs moving over to GDI en masse.

The success could see the GDI replace diesel engines in smaller cars as they have high MPG and lower emissions.

However, BG Products has said the GDI engine will bring with it maintenance issues and loss of performance.

This means there is an opportunity for the independent sector to deliver preventative maintenance and repair.

How Direct Injection works By injecting petrol at high pressure directly into the combustion chamber, DI delivers fuel more precisely and efficiently than port fuel-injection systems (PFI).

The result is combustion that is more complete and cooler cylinder temperatures, enabling higher compression ratios for greater efficiency and power.

DI can return at least 15 per cent gain in fuel economy while boosting torque by as much as 50 per cent, according to Bosch.

48

Combining DI with turbocharging delivers even greater gains in economy and performance, enabling OEMs to use smaller displacement engines for greater efficiency.

Soot issues Soot released from burnt fuel is deposited on the injector tip, interfering with the accuracy and atomisation of the spray pattern.

What’s more, the injectors do not spray across the intake valve and the valve is subject to additional deposits as the detergents that are in the fuel do not touch the valve.

According to BG Products, GDI engines suffer with a constant struggle between low tension piston rings and high operating pressures, which will eventually erode fuel efficiency and diminish horsepower.

Research by BG Products has shown that a preventative maintenance regime to keep injectors free from hard baked deposits will drastically limit problems.

For further information about BG Products go to bgprod.co.uk or call 01284 777934.

PROBLEM JOBS

Test don’t guess, says Carl Ford Experienced vehicle technician, Carl Ford explains why it’s worth gathering the data to diagnose and fix faults properly IT TURNED out to be relatively easy to diagnose and repair but it’s a fault I’ve seen on lots of other vehicles where expensive parts have been replaced without correct diagnosis.

I started out with a simple scan for fault codes.

Straight away, we saw some form of fuel pressure issue so we set about trying to find the cause of the fault.

Attempting to replicate the fault, I carried out a road test and, in second gear up a slight incline, I put the throttle pedal to the floor.

Head scratching nuisances

Job SHEET Vehicle: 2009 BMW MINI Clubman 1.6 diesel (EDC16) Problem: Vehicle shows EML and cuts out under load History: Vehicle recent service

has

had

Fault codes • 4570: Rail plausibility controlled

pressure quantity

• 4590: Rail plausibility controlled

pressure quantity

• 3F30: Rail pressure sensor signal

At about 4000rpm the EML came on and the car cut out.

I immediately hit the save button on my scan tool.

49

PROBLEM JOBS

To me, this is very important because if you can’t get the vehicle to fail then diagnosis and proving the fix becomes very difficult.

On any CRD system with a fuel pressure issue, you need to test the low/supply pressure.

Even though the fault code indicates low rail pressure, the ECU only monitors the high-pressure system meaning any fault within the low-pressure system will result in a high-pressure fault code.

With this in mind, I attached my low pressure gauge between the fuel filter and the high-pressure pump.

I was expecting a reading of no less than -100mbar but we had nearly -900mbar and I could see in the sight glass that there wasn’t much fuel either.

Next step was to move the gauge back down the supply line until there was no restriction.

The obvious place was the connect point into the fuel filter because it’s the next easiest place to put the gauge.

This showed -50mbar and the sight glass was full of fuel, which obviously means we have a blocked fuel filter.

We’ve proved that we have cured the fuel supply issue but we haven’t checked to see if we’ve cured the customer’s complaint.

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I tested the vehicle in the same way as I did initially and no faults were found.

After an extended road test, I was happy I fixed the fault and proceeded to invoice the customer.

Why go to all that trouble just to diagnose a faulty fuel filter?

Well actually, it’s no trouble at all.

Having the correct equipment and training meant that this whole job took under an hour and I have evidence of a fault that needed rectifying along with evidence of the fix.

I always arrange an initial budget with the customer for the diagnosis and I can genuinely say that this job was well within that budget – that’s including the repair.

PROBLEM JOBS

We put the new DPF professional cleaner to the test GW visits DS Motor Repairs in Birmingham to find out more about a revolutionary new DPF cleaning solution OVER the past few years, as an independent garage, you will have likely seen an increase in the number of DPF-related faults arriving in your workshop.

Until recently, options to resolve these issues included pour-in treatments that

Job SHEET Vehicle: 2012 Peugeot 508 Problem: DPF warning light illuminated

tend to offer varying degrees of success, or machine-based systems.

Last resort options might see the removal of the DPF to be sent away for specialist cleaning, or even complete DPF replacement, which can set owners back by well over ÂŁ1,000.

...a revolutionary shake-up...

Now though, there’s been somewhat of a revolutionary shake-up thanks to the new Vetech DPF Professional Cleaner, launched earlier this year.

Intrigued to find out more about what has been described as a 'game-changer', GW arranged to

51

PROBLEM JOBS

meet Dennis Donohoe of DS Motor Repairs in Birmingham during a DPF clean on a Peugeot 508 with more than 100,000 miles on the clock.

Dennis told GWTV: "In the past we've tried forced-regeneration with the car and we've given it back to the customer but 90 per cent of the time we see a repeat of the same problem because the regeneration only ever gets it down to something in the region of 40 per cent.

Checklist ✔ Remove the DPF. ✔ Seal one end of the filter, fill with the cleaning solution and leave overnight.

✔ Empty the dirty solution, rinse and refit to the vehicle.

✔ Clear any fault codes.

"With the new product, we've got it down as low as eight per cent."

In this GWTV video, we find out why this new DPF cleaning solution is an essential for any independent garage business.

Dennis talks us through the process and explains that the new cleaner saves his customers money while still boosting his profits.

Boost your profits

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Click here to enquire and find out more.

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IGA’s Trust My Garage achieves code approval The Independent Garage Association’s consumer code of practice has received final approval from The Chartered Trading Standards Institute’s Consumer Code Approval Scheme MOTORISTS that use a TMG workshop now have additional protection above and beyond their consumer rights, including a clear complaints procedure and access to the National Conciliation Service, TMG’s Alternative Dispute Resolution provider, which is also certified by CTSI in its own right.

Stuart James, IGA director said: “This is great news for independent garage businesses as they now have a CTSI backed code scheme.

“It will specifically identify independent garages that have a proven track record of providing consumers a high quality of customer service.”

CTSI’s Consumer Codes Approval Scheme protects consumer interests by setting out the principles of effective customer service and protection.

As a part of a CTSI Approved Code, TMG members show that they are trusted independent businesses and are contributing to improving service standards for the industry.

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Trust My Garage Trust My Garage is a nationally recognised consumer reassurance scheme that acts as a badge of quality, and a code for the independent garage sector.

Members are audited to ensure high standards in service, working practices and training.

They must be a member of the IGA before they can join the scheme, which is the UK’s largest and most prominent representative body for independent garages.

To enquire about becoming a TMG member, call the IGA member helpline on 0845 305 4230.

www.IndependentGarageAssociation.co.uk

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DRIVING FORCES

Demand for transparency has never been more important

When it comes to OE and non-OE parts, suppliers should provide transparent information for technicians and vehicle owners to make informed decisions.

OESAA’s chairman, Nigel Morgan explains why in an exclusive interview for GW. 56

THE Original Equipment Suppliers Aftermarket Association (OESAA) is a non-profit organisation which has seen numerous renowned manufacturers join forces to “safeguard the future of the independent aftermarket”, according to the organisation’s constitution.

Intrigued to find out more, we caught up with the OESAA chairman, Nigel Morgan.

DRIVING FORCES

Could you please tell us a bit about how the association was originally founded.

Everyone has to have the right to choose and it should be an informed choice.

We got together with a number of key brands and we were already working together at Mechanex trade shows under the umbrella of Tech Talk Live.

Access to technical information is a huge concern for independent garages.

We shared the same aims and ambitions to talk directly to workshops and became increasingly aware that there was an increasing number of claims being made about ‘original quality’ or ‘matching quality’.

A number of brands out in the market place were making claims that, frankly, were not true so we decided that it would be easier to address this issue from a wider platform.

What role does OESAA aim to play within the automotive aftermarket?

OESAA stands for fair play.

We are happy to see that, since our conception, a number of players have revised the wording on their boxes and our aim is to enable the market to make clear decisions on behalf of their endcustomers based on real values.

We’re very much focused on clear labelling so people can make that choice.

Within our association, we have some members who are not OE on every product that they sell.

We’re very transparent on that and we list the products that we are OE on.

Deciphering what’s behind parts brands is complex, what role can responsible motor factor suppliers play?

Suppliers have to be clear and transparent in their labelling and communication of exactly what they are offering.

Can OESAA and its members help in this area?

Yes, we believe that access to information is key to the survival of the independent workshop and that’s why we have focussed all our attention on workshops.

As OE suppliers, we all have to make huge investments to develop our products with the VM in terms of research and development.

Everyone has to have the right to choose and it should be an informed choice.

We have access to a lot of information but we’re absolutely clear that this has to be made available to the independent workshops.

As OE manufacturers, we understand the importance of a balanced market with fair competition.

It is very naïve to think about the VMs as the enemy, if they did not make cars there would be no aftermarket!

Is there a risk of dividing the aftermarket at a time when main dealer competition appears to be strengthening?

Consumers will always want a

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DRIVING FORCES

choice but deserve the right information to make that choice.

Surely, there is no better example for the need for this than the VW example.

I don’t see this as divisive in the market at all.

I think that there is a wish at all levels with marketers that they want to be transparent.

SUPLEX, for example, sell a very good spring and have been campaigning for a very long time for transparency within the market.

So responsible players don’t necessarily have to be OE players, what they want is

"...responsible players don’t necessarily have to be OE players"

transparency because they sell a good quality product.

OESAA aims to raise awareness of issues around parts quality, how successful has the campaign been so far?

We launched the campaign at Mechanex Donington two years ago and had an excellent response from workshops who understand that it’s not always about price, it’s also about the quality and that it’s their reputation that is at risk.

You’re the guy that’s fitting the parts, you’ll want to do the best job that you possibly can.

We continue to engage at every Mechanex and we are also the people behind AutoInform Live, which is held at the GTG in Wolverhampton.

Attendees give up their time and pay

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to attend, so there is an appetite from the market to have an open dialogue with OE manufacturers.

Our readers have told us that price competiveness is a critical ‘real world’ factor when it comes to winning custom.

How can independents best position OE parts within a competitive customer service offering?

There’s always a market.

At the end of the day, just because something is OE doesn’t mean that it’s necessarily more expensive.

A lot of our wheel bearings are very, very competitive with non OE products.

I think workshops have to win market share by offering a competitive service but also by holding a good, strong reputation.

It’s not an either/or situation and it’s certainly not always about price.

"It’s not an either/or situation and it’s certainly not always about price"

In the longer term, is raising quality levels better served by increasing sales of OE parts or through a meaningful ‘matching quality’ standard?

There is never just one answer.

As OE suppliers we test 100 per cent of our products and are totally accountable.

There is no reliable test for each product category within ‘matching quality’.

DRIVING FORCES

What can we expect to see from OESAA going forward into the New Year?

We’ve booked a huge stand at Automechanika in Birmingham, it’s a good platform and will attract a number of distributors and workshops.

We think it’s really important to get the message across at the first national show that there has been for a number of years.

There are so many different products that it’s just impossible to have a test that would cover all of those areas.

This is something that we can’t legislate for, it is up to the industry to step up to the mark on this question.

"...our demands for clear labelling apply to both sides of the market"

Do VMs always supply OE parts – as some motorists assume – or do they also sell their own ‘matching quality’ substitutes through their UK dealers?

No, they don’t always supply OE parts.

What we’re trying to say is that our demands for clear labelling apply to both sides of the market, whether its coming from the VM trade programme or whether it’s from the independent aftermarket.

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OESAA

Original Equipment Suppliers Aftermarket Association

OESAA

Because parts from OE suppliers have been tested and approved for original fitment by the world’s leading vehicle manufacturers, they are designed to fit first time - every time.

OESAA members offer a broad range of Original Equipment components that do not compromise on quality, reliability and most importantly - safety.

We know that there may be cheaper alternatives available - but will they look, feel and drive the same as the originally fitted parts?

And more importantly, will they match the quality and reliability of the original?

Protect your customers and your reputation - fit parts you can trust from the names you can rely on.

OE SUPPLIERS. OUR QUALITY. YOUR REPUTATION.

www www.oe-suppliers.org

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info@oe-suppliers.org

@OESuppliers

Brake pad backing shims

British brand, Comline underlines the importance of brake pad backing shims and points out that not all are created equally THE humble brake pad is a part that many garages simply take for granted.

In an age of increasingly complex vehicles fitted with ever-growing numbers of electronic components, the brake pad provides relatively few challenges for the technician.

That said, despite the relative simplicity of fitting a brake pad there is far more to this product than meets the eye.

Devil is in the detail British brand and brake pad manufacturer, Comline are a growing force within the European aftermarket and is quick to point out the importance of one such detail – the backing shim.

According to Comline, the shim on the backplate of a brake pad can take a number of different forms from a simple bonded gasket paper through to complex laminations of various material layers.

One thing all the shims have in common is that they are added to provide a level of vibration damping between the piston or carrier and the back of the pad.

All brake noise has its roots in vibration and effective damping will

61

therefore serve to reduce or eliminate brake noise.

Reducing braking vibration at source is one of the major goals of any braking engineer and backplate shims have now become part of the solution.

Comline has worked in conjunction with its manufacturing facility to create an optimised, multi-layer ‘RMR’ shim, socalled because of its Rubber-Metal-Rubber construction.

To fine tune its noise reducing properties, Comline’s RMR shim has been subjected to extensive in-house and external noise dynamometer testing, plus thousands of miles ‘on vehicle’ in various applications and environments.

Comline director of brake pad development, Dr Keith Ellis, underlines the effectiveness of the brand’s RMR shim: “Garages are becoming increasingly familiar with the backing shim concept but it would be wrong to assume that all offer the same levels of noise reduction.

“Our rigorous testing of the Comline RMR shim against more rudimentary bonded paper or single-layer designs has clearly highlighted the superiority of the multi-layer, multi-material backing shims in reducing

62

noise and eliminating brake squeal.”

For complete peace of mind, Comline strongly recommends the installation of its own brand brake pads complete with noisereducing, RMR backing shims.

For more information visit comline.uk.com

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Put us to the test and see for yourself why Comline is one of the fastest growing automotive brands in Europe. www.comline.uk.com | +44 (0)1582 578 888

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Your workshop repair and servicing forecast for the next 12 months A year in aftersales: annual trends revealed by WhoCanFixMyCar.com MORE than 150,000 drivers have logged onto WhoCanFixMyCar. com since its launch and there are now more than 7,000 garages and vehicle technicians listed as members.

With 2016 fast approaching, data from WhoCanFixMyCar (WCFMC) has revealed the repair and maintenance trends that you can expect to see in a typical year – useful for creating an action plan of success for the next 12 months.

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The Christmas pinch The most popular car on WCFMC is a Ford Focus which, at eight to nine years old, is slightly older than the average car.

The data suggests that drivers of older vehicles are now feeling the Christmas pinch and are less likely to visit the garage between December and March.

It’s likely that a smaller disposable income could be a factor.

ADVICE: Offer a staggered payment option or a ‘lite’ servicing package during this time.

Electrical work peaks in January Electrical work more than doubles in January, compared to June.

It’s a trend that starts as early as autumn and is sustained through into April.

New batteries account for just 16 per cent of the electrical work in a given month on WCFMC, while alternators, lighting and other electrical faults are the biggest contributors to this peak.

ADVICE: Advertise your electrical expertise and/or free electrical diagnosis.

Potholes have a knock-on effect in the spring Potholes develop in winter when rainwater enters cracks in the road and freezes, weakening the asphalt surface until it eventually disintegrates and becomes a pothole.

Requests for suspension and steering repairs increases by around 75 per cent during the months of February, March and April compared to December.

Coil springs, shock absorbers and tracking all follow the same trend.

ADVICE: Promote a ‘post-pothole diagnosis’ service to your existing customers in February and April.

When the sun comes out Air conditioning work increases tenfold in July compared to February in an annual summer spike, with regassing the most common type of air conditioning work.

However, figures show that demand for this work is dependent on weather rather than season.

A heat wave in July 2015 brought record numbers of motorists to WCFMC for air conditioning work.

Other temperature-related jobs include electric window faults, window tinting and convertible roof repairs.

ADVICE: Get ready to move fast when hot weather is forecast. Prepare emails and texts in the spring, ahead of the summer rush.

New registration plates A link to first registration month can be seen in monthly requests for servicing work (usually an MOT), with a 60 per cent increase in September, compared to May. However, as drivers don’t always get their service or MOT sorted immediately, over time the service date starts to lag behind registration month.

While March and September are the most common UK registration months, servicing is slightly more common in April and October, respectively.

ADVICE: If you’re promoting servicing/MOTs during plate-change month, make sure to do the same the month after.

Demand for mobile technicians is up Consumers are seeking convenience like never before.

WCFMC data suggests that garages offering a mobile service – or car collection and delivery option – will have an advantage.

ADVICE: Are you able to perform some repairs at a driver’s home or workplace? Can you collect and deliver the vehicle? Many drivers will pay a small surplus, covering your costs.

WhoCanFixMyCar.com At £79.99 per year, WCFMC membership offers a low-cost, lowrisk way to keep bays full, bringing in new business on a wide range of repair types, across their local area.

Quoting on jobs, and calling customers is included free-ofcharge in the membership fee, and a small commission is payable only when a new job is won.

With typical commissions under £11 and average final bills of £350, it’s of little surprise that over 300 new trade members will join this month alone.

Visit whocanfixmycar.com to find out more.

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In 1985, the first OE DMF was fitted.

Today, every second car built has one.

650+ part numbers. 43 vehicle manufacturers. 1 OE solution.

Thirty years ago, LuK engineers developed the Dual Mass Flywheel to help engine designers lower emissions and improve fuel economy.

Fast forward 30 years (and 100 million units), and the LuK DMF is still the preferred engineering solution and No.1 OE choice of the world’s leading vehicle manufacturers.

They are also available in our familiar yellow LuK boxes from all good motor factors.

To celebrate this milestone, you can download our FREE DMF app for your Android or Apple mobile device. DMF CheckPoint is an invaluable workshop tool that quickly provides all of the necessary tolerances needed to determine if a DMF needs replacing, plus the torque settings and fitting information required to carry out a professional repair.

That makes 100 Million and 1 reasons to choose genuine LuK DMF! Need more? We can help!

Simply call the technical hotline on 08457 001100 or email hfd-info@schaeffler.com www.repxpert.co.uk

www.schaeffler-aftermarket.co.uk

* Manufacturer’s names and numbers are used for reference purposes only

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A candid glimpse into the mind of a vehicle technician

VIEWING WINDOW

Caroline Lake, founder of Caroline’s Cars WITH the aim of revolutionising the public’s perception of garages, Caroline’s Cars offers a ‘female friendly’ service and a lavish pink theme to reinforce her message.

Cars have long been a passion for Caroline.

That, along with a firm belief that the industry should be better run, led to the founding of her garage business.

Location: Norwich Garage: Caroline’s Cars Services: Servicing, repairs, diagnostics and MOT testing Website: carolinescars.co.uk Twitter: @CarolinesCars

What was your first job?

I worked in the marketing department for a kitchen company, surprisingly.

Later in life, I did some marketing work for a company that imported cars from Japan.

Believing I could offer a much better service, I researched the market and began importing cars to order but I wanted to learn more about the cars that I was selling.

I knew the basics, I could quote every BHP and 0-60 figure in the world but I couldn’t change a set of brake pads.

I approached the owner of the garage that carried out my mechanical work and asked if I could start working with him as an unpaid apprentice.

I started off on one day a week and gradually got more and more hours, eventually leading to paid employment and my qualification as an MOT tester.

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VIEWING WINDOW What was on your last job sheet?

It was a set of rear brake pads on a Ford S-Max. It was a right pain in the bum because it’s got an electronic handbrake.

You have to plug it into the diagnostics, tell it to release the brake and put it into maintenance mode – it’s a real pain!

What's the best car you worked on?

It was the Stag that was in New Tricks, Dennis Waterman’s Triumph Stag.

We’ve done tons of work on that car, a bare metal respray, rebuilt the engine, gearbox, overdrive and we gradually restored it over the last five years.

Unfortunately, the owner has just sold it.

What's the most useless garage tool you have ever used?

And the worst car?

I restored an Austin Maxi a few years ago, that was fairly dire.

It was an absolute rust bucket and we were wondering why would anybody want to restore an Austin Maxi?

The guy, bless him, spent an absolute fortune on it but it was still only worth about £500 when we finished.

What's the most useful garage tool you have used?

A decent set of water pump pliers, you can use them for all sorts.

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There are some fairly feeble oil filter wrenches out there that just don’t do the job.

There are so many different ways that you can undo an oil filter now, we’ve got loads of tools for the job but I tend to always go back to the water pump pliers.

"... why would anybody want to restore an Austin Maxi?"

What do you listen to in the workshop?

If I’m working in the workshop on my own, it’s Classic FM but everyone else hates it so we usually listen to Radio 2.

I can’t stand Kiss or Radio 1, they do my head in!

What's your ideal day off?

A day at the spa. Having a massage, going swimming, Jacuzzi and sauna – a good all-round pamper day is my ideal day off.

What profession would you be in if you weren’t a vehicle technician?

VIEWING WINDOW

I had been thinking about writing a book for long time and then Haynes manuals approached me on the back of running the garage.

We agreed to meet, had a chat, looked through some of my writing and then they commissioned me to write the book.

It took me nearly a year to write and it was published last October.

I’d either be a writer, which I still do parttime now, or go back to marketing.

What was the most embarrassing moment of your career?

When I was an apprentice, it must have been about my third week, I put a set of brake pads in the wrong way round!

What is the highlight of your career so far?

Writing a Haynes manual for women about automotive care.

I’m so passionate about informing women and giving them the knowledge that they can actually lift the bonnet to check the oil and water.

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VIEWING WINDOW What is the biggest challenge the industry faces at the moment?

There’s a total lack of regulation. There’s no regulation, licensing or qualifications needed at the moment.

Anybody can pretend to be a mechanic and anybody can open up a garage.

As cars become increasingly complicated, gone are the days when people could work on their cars on the drive and its just so desperately dangerous.

The government appears to show no interest, not even remotely.

I’ve written to them and I’ve spoken to my local MP, he’s really keen to push it, but

70

the transport minister has no intention of regulating the industry and are relying on voluntary schemes.

That’s all very well but voluntary schemes

"There’s a total lack of regulation." are what they say on the tin.

The good garages might join but the rogues are going to steer away from them.

Most people assume that the person working on their car has to be trained and certified to do so but I’m afraid none of the above apply.

Whichever turbo you choose from BTN, it’s always 100% OE. BTN Turbo has Britain’s largest stocks of 100% Original Equipment turbos, over 18,000 - with next day delivery, to get cars and LCVs back on the road fast.

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Contact your local factor for a genuine OE turbo, supplied by BTN Turbo, the turbocharger experts for over 40 years.

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BTN Turbo is the only UK supplier of all major turbocharger brands. Technical helpline available for diagnostic information on 01895 466663 or www.btnturbo.com.

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Talking data: Your Views on the new Autodata everything you need is all on one screen in the service schedules.

Workshop owners share their “The benefit of not having to navigate thoughts on the latest Autodata to locate additional information saves upgrades with GW us a fair amount of time”

THROUGHOUT 2015, leading technical information supplier, Autodata has been upgrading its subscribers onto their latest online platform, which has been designed to cater for the changing demands of a modern workshop.

The system covers 29,000 models across 80 manufactures worldwide and already this year they’ve added over 36,000 core updates to new and existing vehicles, plus a host of new features.

Barry Parker of Bte Automotive in Hampshire “It’s laid out extremely clearly and

72

Tony Roulston MIMI/CAE of Redhall Garage in Leicestershire “It took some of our older guys a few days to get used to being online, however it is actually very simple to use – the new recent activity panel and service air conditioning modules are particularly useful.

“It’s also pretty much impossible to know every repair time for each individual job or service, so the estimate calculator enables us to provide a quick and accurate quote without needing to call the customer back.”

John Hall, Auto Electrician, North Yorkshire “Because of my rural location, I have ended up working on just about every type of vehicle you could imagine, so having access to data for an increased amount of vehicles has been important.

“The quality of the wiring diagrams are also outstanding and the fact they’re laid out in a consistent format across manufactures makes my life an awful lot easier.

“Having quick and easy access to this information, I would estimate, can save us in the region of 15 minutes on some jobs.”

Dave Massey, Lancashire

ADS

Limited,

“The known fixes section is a real bonus and since we have started using this our repairs for faults that are difficult to diagnose have reduced significantly.”

“The addition of coloured wiring in the summer was also a very welcome improvement.”

Mark Swift, Derbyshire

Almark

Garage,

“The feedback on the latest system from our mechanics on the floor has been positive and they like a lot of the new features, particularly the ability to access data directly in the service schedules.

Request a free trial Website: autodata-group.com Facebook: Autodata group 73

To access exciting online extras scan with Layar.

Available for iOS and Android.

This is Guido Orth-Gauch, Technical Author at TRW. Whether he’s playing in his jazz band or writing a manual for a new brake pad, Guido wants every audience to enjoy the same thing: a great performance. Tests recorded by Guido show that our new friction coating cuts stopping distances on new pads by up to 7 metres.

For a truly great performance, rely on True Originals.

Watch Guido’s story at: www.trwaftermarket.com/brakepads

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With TRW, every part is built to meet the challenge, just like the 4,000 engineers, designers and product experts around the world who make them. With over 100 years’ OE experience, TRW writes the standards for safety and quality.

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