Com 215 week 2 checkpoint communication strategies

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Good Style: In the business world, busy people do not have time to wade through extraneous details. Think about what resolution would be appropriate, with precise details included. Building Goodwill: Scenario 2 is both a negative message and a persuasive message. Think about the best way to organize information for these types of messages. Finally, is a continued relationship with the bank important? If it is, that relationship can be a powerful persuader, too. The writer should also try to determine the audience’s initial reaction, the amount of information required, positive aspects that can be emphasized as well as obstacles that must be overcome, and expectations of the audience. Reference Locker, K. O. (2006). Business and administrative communication (7th ed.). Columbus, OH: McGraw-Hill. Resources: Appendix B; Chapter 2 (pp. 34-46), Chapter 3 (pp. 66-79), Chapter 4 (pp. 87108), and the Glossary (pp. 649-658) in Business and Administrative Communication (7th ed.); Ch. 1-3 in the Business Communication Handbook at the BAC Web site ( http://highered.mcgraw-hill.com/sites/dl/free/0072964464/221386/Chapter_01.pdf ; http://highered.mcgraw-hill.com/sites/dl/free/0072964464/221386/Chapter_02.pdf ; http://highered.mcgraw-hill.com/sites/dl/free/0072964464/221386/Chapter_03.pdf ); and Internet Due Date: Day 3 [Individual] forum Read the following scenarios: Scenario 1: The trip scheduled for Mexico during spring break has been cancelled due to the bankruptcy of the bus company. You must tell 25 of your classmates that the trip has been cancelled and that they have lost their $100 deposit. How will you convey the information and still uphold their goodwill toward you? Scenario 2: Your local bank made a mistake on your printed checks. Additionally, the bank charged you for the checks, even though the order was supposed to be complimentary for customers opening a new account. How would you draft a letter that allows your irritation to work for, rather than against, you? Compare and contrast comm

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