ensure that employees are staunchly behind the initiative. For large-scale change to be successful, it invariably means changing mindsets and behaviours, not merely changing processes and systems. One of the keys to this process is the perception by employees of senior managementâ€™s alignment with and commitment to the change programme. Therefore, the change must start at the top â€“ which often requires new leadership skills and behaviours.
and investment. Recognising this is an essential condition of success â€“ as is recognition of the cost of failure. To sum up the challenge of change in the words of the great Irish playwright George Bernard Shaw...
Progress is impossible without change, and those who cannot change their minds cannot change anything.
There are no silver bullets for successful change management. It does take time, effort
Published on Nov 8, 2012
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