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Gabriela María Paniagua Rosales 10th “B” key #15

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Index 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13.

Pictionary Use the telephone well for Good Service Summary of Key Ideas Listening habits Listening to your Customer Use friendly Web Sites and Electronic Communication Web Page and Electronic Communication Business Plan to Generate Investors Homework 1 Homework 2 Smooth This Class work Homework 3


Pictionary Benchmarking: It is the process of comparing one's business processes and performance metrics to industry bests or best practices from other industries.

Blog: It is a website containing a writer´s or group of writers' own experiences, observations, opinions, etc, and often having images and links to other websites.

Click path: It is the sequence of hyperlinks one or more website visitors follows on a given site, presented in the order viewed.

E-service: It´s (short for electronic service) represents one prominent application of utilizing the use of information and communication technologies (ICTs) in different areas.


FAQs(Frequently asked questions): Are listed questions and answers, all supposed to be commonly asked in some context, and pertaining to a particular topic. The format is commonly used on email mailing lists and other online forums, where certain common questions tend to recur.

Knowledge base: (KB) is a technology used to store complex structured and unstructured information used by a computer system.

Live chat: Is like email on steroids or a phone call using text. The users involved are generally responding in real time, using short statements, abbreviations, “emoticons�, and other shared shorthand communications.


Online forum: Is an online discussion site where people can hold conversations in the form of posted messages. They differ from chat rooms in that messages are often longer than one line of text, and are at least temporarily archived.

Redundant services: Is a process through which additional or alternate instances of network devices, equipment and communication mediums are installed within network infrastructure.

SNSs (Social networking sites): any Web sitethat enables users to create public profiles within that Web site and form relationships with other users of the same Web site who access their profile.

Spamming: Is the use of electronic messaging systems to send unsolicited bulk messages (spam), especially advertising, indiscriminately.


Web chat: Is a system that allows users to communicate in real time using easily accessible web interfaces. It is a type of internetonline chat distinguished by its simplicity and accessibility to users who do not wish to take the time to install and learn to use specialized chat software.



Portfolio Unit 2 Gaby Paniagua