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Resume Is also called a data sheet or vita. It is an outline of all you have to offer a new employer. It presents your qualifications, background, and experiences in a way that will convince a business person to grant you an interview. This is the first impression you make on an employer. It must be printed on business-size bond, and never send a resume with handwritten, or even typed, additions squeezed in.


The resume must have an overall neat appearance, margins are wide and balanced. The information contained on the resume must be accurate and complete; the information is expressed in short phrases rather than whole sentences. Do not offer reasons for leaving previous jobs. Do not make critical comments about a previous employer and, of course, do not lie.


Letters of application Is a sales letter in which you are both salesperson and product. Its purpose is to attract an employer's attention and persuade her to grant you an interview. A letter of application serves as the COVER LETTER of your resume. Like a resume, it is a sample of your work. It is also an opportunity to demonstrate your skills and personality. There are two types of application letters. The first one is the solicited letter, that is sent in response to a helpwanted ad. It must be composed with distinction. Also, it must refer to the ad and the specific advertised job. The other one is the unsolicited letter that is sent to a company for which you would like to work even though you know of no particular opening.


The advantage of this type of application is that there will be little competition. You can personally define the position you would like to apply for. It is good idea, though, to find out the name of a specific person to whom you can send the letter. This makes the letter more effective than simply addressing a letter to "Personnel." Your letter of application should look as good as your resume, prepared with the same care on plain business-size bond. It should never express dissatisfaction with a present or former job or employer. You should avoid discussing your reasons for leaving your last job.


When you begin to write your letter of application, keep in mind the principles of writing sales letters: 1. Start by attracting attention. You must says that you are applying and mention both the specific job and how you heard about it. But try to avoid a mundane opening. 2. Continue by describing your qualifications. Provide details and explanations not found on your resume. 3. Assure the employer that you are the person for the job. Mention the names of any familiar or prominent references you may have. 4. Conclude by requesting an interview. Mention your telephone number and the best hours to reach you, or state that you will call the employer within a few days. A complete application should contain both a letter of application and a resume. DO NOT include a photograph of yourself. The briefer the application, the better.


36 Avenue 27-92, Zone 5 01005 Guatemala April 20, 2012 Mr. Juan L贸pez Calzada Aguilar Batres 32-10, Zone 11 C. C. Pacific Center 4th level 01011 Guatemala Dear Mr. L贸pez: I am applying for the position of bilingual secretary advertised April 19 with the placement service in Prensa Libre. The position fits my qualifications, experience, career interest and expertise. According to the advertisement, the position requires very good human relationships, ability to work under pressure, to face challenges, to do team work, to take initiative, strong knowledge of computer programs and English proficiency written and spoken. I am an expertise in shorthand and typing. Additionally, I have excellent human relationships and I can use Microsoft Office and other programs. Enclosed is my resume that provides more details on my qualifications, experience and expertise. I am confident that I can perform the job effectively and I know I can help in the growth of your company with my knowledge, skills and strategies. I request you to please consider me for a personal interview to discuss my qualifications and the job opportunity. You can contact me at 5019-3452. The best time to reach me is before 9 a.m. or after 4 p.m. I look forward to hearing from you soon. Sincerely yours, Gabriella Fajardo Bilingual Secretary Enclosure


Follow-Up Letter Nowadays, few people send a follow-up letter after an interview. A follow-up letter can be highly effective. It should be courteous and brief. Additionally, it should merely thank the employer for the interview and restate your interest in the job. A reference to a successful moment at the interview is a good, personalizing touch.


36 Avenue 27-92, Zone 5 01005 Guatemala April 30, 2012 Mr. Juan L贸pez Calzada Aguilar Batres 32-10, Zone 11 C. C. Pacific Center 4th level 01011 Guatemala Dear Mr. L贸pez: Thank you for allowing me to discuss my secretarial qualifications in person. Having met you and Mrs. Marroqu铆n, and seen your company in operation, I sincerely hope I will have the opportunity to demonstrate my working skills and qualifications. Enclosed are the letters of reference you requested. You can contact me at 5014-3453 during business hours. I look forward to hearing from you soon. Sincerely yours,

Gabriella Fajardo Bilingual Secretary Enclosure: 3


Letters of Reference and Recommendation The difference between letters of recommendation and reference is slim. A recommendation is an endorsement while a reference is simply a report. A recommendation is persuasive while a reference verifies facts. Both types of letter start out the same. Each should include: 1. A statement of the letter’s purpose. 2. An account of the duties performed by the applicant or of the applicant’s general qualifications. A letter of recommendation would add a third item-a concluding statement specifically recommending the applicant for the particular position. Before writing a recommendation or reference, be sure that the company has no policy forbidding them so you can avoid possible lawsuits or complaints. If you do write such a letter, it is advisable to mark both the envelope and letter “Confidential”, to protect yourself and the applicant.


Instituto Guatemalteco Americano Route 1, 4-05, Zone 4 01004 Guatemala May 3, 2012

Mr. Juan L贸pez Calzada Aguilar Batres 32-10, Zona 11 C. C. Pacific Center 4th level 01011 Guatemala Dear Mr. L贸pez: Gabriella Fajardo was a student in three of my business courses during the 2010-12 school year. She was always an enthusiastic and outstanding student.

Miss Fajardo demonstrated her amazing patience and leadership in her class performances. Her assignments were always executed with responsibility, honesty and punctuality. Additionally, she was always a great speaker and helped her classmates when they had a question or problem. Therefore, I can highly recommend Miss Fajardo, without hesitation, for the position of bilingual secretary in your company. Cordially yours,

Luisa Paz Business Teacher


Banco G&T Continental 10 Avenue 3-34, Zone 9 01009 Guatemala May 3, 2012

Mr. Juan L贸pez Calzada Aguilar Batres 32-10, Zona 11 C. C. Pacific Center 4th level 01011 Guatemala Dear Mr. L贸pez: I am happy to provide the information you requested regarding Gabriella Fajardo, with the understanding that this information will be kept confidential. Miss Fajardo has been a bilingual secretary and a receptionist in this company since 2010. She has always been willing to work odd hours, including weekends and holidays, and has proven to be a hardworking and trustworthy employee. I hope this information will be helpful to you. Cordially yours,

Mario L贸pez General Manager


Declining a Job Offer You may find yourself in the fortunate position of choosing from several job offers. Or you may be offered a job that does not meet your needs or expectations. In such situations, you should send a courteous, discreet letter declining the job. By doing so, you will preserve a potentially valuable business contact and leave open the possibility of future employment.


Rejecting a Job Applicant Also known as a "thanks, but no thanks letter," candidate rejection letters tell the candidate that he or she was not selected for the position. If you believe that the candidate would qualify for other roles in your company, and that he or she appeared to also fit with the company, you can also encourage the person to apply again in the future. Always end your candidate rejection letters on a positive note and wish the person success. Make sure you thank your candidate for the time invested in the application and interview process.


Letter of Resignation Landing a new job usually means resigning from an old one. Speaking personally to you current employer is appropriate, but putting the resignation in writing is also advisable. As with refusals, resignations must convey a negative message as positively as possible. You may be delighted to be leaving or feel hostile toward your former boss, but your letter of resignation should express regrets, not anger. Be sure to: 1. State that the letter is your resignation, mentioning the date on which you would like to leave. 2. Express appreciation for your old job and/or regret at leaving. 3. Offer assistance with any work that you will be leaving undone or with helping the person who will replace you.



Employment Correspondence