Page 1

Inside this issue: Announcements

1

GCS Awards

4

Guest Column

2

New To GCS

4

Best Practices

2

ACM Courses

4

Showcase

3

New to GCS

4

Did You Know?

3

Holiday List

5

Potpourri

6

Customer Kudos 4

Volume 1, Issue 1

Announcements GCS Newsletter Launched!

New Lab SR System

Team, it is my sheer pleasure to welcome you to the first edition of GCS Mirror. Collaboration, Teamwork and Communication are the hallmarks of our work culture and this newsletter is yet another channel to break new ground towards building on our core values and improving operational efficiency.

This newsletter is for you and I really look forward to your contributions. Let your creativity juices flow. I am told at this point there are no boundaries for your imagination/ contribution (the editing committee reserves the right to publish). It can include your experiences (at work, and home) from the past, current and future…

PrompT is the new GCS lab SR system. Using this new system, GCS global lab Admins will interact with you and help you resolve lab issues .

2009 has been a rollercoaster year with all the economy clouds looming above and it is hard for me to believe that 2009 is coming to an end and 2010 will be dawning on us soon. Our individual commitment and relentless focus on customer success has ensured that 2009 has been our best ever and we could not have scripted it any better.

Our team is indeed ambidextrous if the latest videos, photos on the GCS Facebook page are any indications.

Some of the advantages of using the new system are:

The size of our team is approaching 180 spread across ten different centers and hopefully this newsletter will mirror the engrossing bits and bytes of our world.

You can access the new system by clicking on Access PrompT (Lab SR) option on the GCS intranet site or Spotlight application.

Better routing of lab SRs to the concerned lab Admins

Lab Knowledge Base (FAQs and issues)

Option to raise an SR by sending an email to DL: GCS: LabAdmins

Ability to track lab SRs easily and capture all historical email conversations

System personalized for our lab infrastructure

Cheers! - Ansa Sekharan

For more information or questions on PrompT contact: DL: GCS: LabAdmins

1


Guest Column

Best Practices

Informatica’s Distributor Network

As part of our growth to billion dollar global company we are assisted by various Distributors in regional locations around the world. How do the Distributor’s help Informatica meet its goals? And how do Distributors work with GCS? Distributors form an integral part of Informatica in regions where we do not traditionally have a large presence. In Europe for example, we have well established teams in UK, France, Germany and Holland. However, to be able to sell and support our products directly in other countries would require a very large team with local language skills and understanding of the local culture. Anyone who can speak fluent Slovak, Estonian or Finnish in GCS let me know?

As Distributors are an extension of Informatica, we work closely with them to maintain good relations and assist them with challenges they face in their local markets. Recently, as part of our expansion we have acquired, for example, PowerData Iberica which gives us direct access to markets in Spain and Portugal. As part of my role, I manage the relationships between GCS and the EMEA and Latin America Distributors. Over the next few months I will be sharing with you some helpful tips and hints on how to best work with and support our global Distributors. - Arun Mukherjee

KB Writing- Best Practices 1. Check for duplicates. Do not include what is already there in KB or documentation. 2. Choose the right template. For error message use Solution template, for question and answer use FAQ, for a procedure use HOW TO, and for Volume 1 long conceptual articles use Whitepaper. 3. Do not copy and paste from an SR or documentation. Always read what you have written before submitting it.

4. Make the document more customer friendly. Give detailed steps, examples, reference. Do not write simple one line articles. 5. Provide stack trace for session crashes. 6. Always include generic names in examples, screenshots, and paths. Do not use your name or customer details in screenshots or other examples.

This is where Distributors come in. Distributors are local software companies who market, re-sell and support Informatica products in regions where we do not have a full presence. Distributors are given challenging sales targets and are assisted by our regional sales teams. Distributors also earn 50% of support renewals; for this they are required to setup a local helpdesk, handle first-line support and reproduce issues on behalf of customers before raising SRs with GCS.

7. Always provide SR numbers (under internal notes), CR numbers (under reference), and EBF numbers (under solution). 8. When capturing images do not include the task bar. Always save images as .jpg. 9. Attachments should be always be zipped.

10. Select the appropriate Document Properties (such as Applies to Database, Applies to Product Versions, etc).

2


Product Showcase Identity Resolution (IR) What is unique about the Identity Resolution products? The Identity Resolution (IR) suite of products, deal with the unique difficulties of data that pertains to people, companies, and addresses. You cannot avoid the errors and variations that sort of data contains. In fact, at times they can be valuable. For example, one database shows the name Alan Grant, another database has Alan Hugh Grant and a third one shows Grant Alan. How would one know if all three names are referring to the same person? Here, if the date of birth (dd/mm/yy or mm/dd/yy) and other identity data are the same across databases, then it is more likely that the names refer

to the same individual, even if the supporting data contains small variations. First Name

Last Name

DOB

Passport #

Alan

Grant

23/04/66

152745903

Alan Hugh

Grant

04/23/66

152745093

Grant

Alan

23/04/66

0152745093

IR products use a wide range of techniques to mimic the human ability to spot patterns and matches in such information. IR products complement the features of the Data Quality products especially

Did You Know?

3

in situations where you are unable to clean or parse data or when you cannot standardize it. For example, a “false� address is interesting data for a fraud investigator. Similarly, dates that are not valid and misspell names can also at times prove to be crucial data. Banks use IR products for fraud detection and CRMIR products. Music publishers use the same products to match song titles. Different government intelligence organizations, credit checking agencies and Inland Revenue agencies use it. To learn more about IR products talk to your local INFA IR specialists! - Michael Pataky and Nagarajan Murugan


Customer Kudos

Awards

Srikanth Kalyanakrishnan (INFA Star Winner) “As always when I was expecting help, Kalyanakrishnan, Srikanth was there. He called me from India and worked round the clock in late hours. In fact till 4 am his time. I know he is still working to resolve this but I want to point he is very knowledgeable and I am glad he is there. When I have issue, I really wish he reads that and reach me out for resolution. Thank you for all great work Srikanth. You are the best!”

GCS Awards

Marcelo Lucchesi “We highly appreciate the knowledge and patience of Marcelo Lucchesi in providing excellent solution to our questions. Thanks again. Ravikumar.”

Congratulations to all the Winners! INFA STAR

Priyanka S.R. Priyanka provided exceptional service. She is very patient, she listens and does not interrupt the customer and she makes sure she understands the issue. She solved the problem in very little time. It was an absolute pleasure to work with her and hope my future service requests meet such a high level of service as Priyanka delivered. Thanks so much. - We're back in production with very little delay thanks to you!!! - Louis Darden

Srikanth Kalyanakrishnan CUSTOMER CHAMPIONS David Hoeffer Sowmya Srinivasan Gabriel Spievak

New To GCS A warm welcome to the newest team members!

ACM Courses Following are some of the recommended ACM courses:

INDIA

• Oracle fundamentals

Vani Subramanian Vipin Vijay Nagaraja Ganiga

• DB2 fundamentals

NETHERLANDS

• Managing customers

Ebenezer Chunchu - The GCS family

Shankar Gona Vishnupriya Krishnamurthy Ben Bates

KB CONTRIBUTION Sunil Adhinarayana Rithvik Chandrashekar

• SQL REDWOOD CITY

TEAM PLAYER

• Web Service Architectures and Technologies

• UNIX and LINUX

Rachid el Matil

Sunil Adhinarayana

• Customer Service Skill Go to ACM courses. If you have not done so already, please register online for the ACM courses.

4

Jatin Koradiya CST MVP Sunil Kumar


Holiday list JAPAN

INDIA

CHINA

Monday, October 12

Friday, October 2

October 8-10

Tuesday, November 3

Friday, December 25

Monday, November 23 Wednesday, December 23

NETHERLANDS

IRELAND

LATIN AMERICA (BR)

Friday, December 25

Monday, October 26

Monday, October 12

Friday, December 25

Tuesday, November 3

Monday, December 28

Monday, November 23 Wednesday, December 23

ES (Barcelona)

UK

US

Monday, October 12

Tuesday, December 25

Tuesday, December 8

Monday, December 28

Friday, December 25

Thursday, November 26 Friday, November 27 Thursday, December 24 Friday, December 25 Thursday, December 31

5


Potpourri The Rise and Fall! It sounded like the war chants of the Norse gods in Valhalla. The wind swept through the ears and reverberated the cerebral tissues like a symphony of Beethoven. Life suddenly seemed surreal.es, it was the experience after the sortie from the underbelly of an aircraft. The day was clear. It was not a day supposedly at the LeMans for an endurance test. It was a day to just fly like that apple which fell on Newton’s head, except that I was at the mercy of a Savior who would defeat the fourth horseman of the apocalypse by deploying the chute. For those mere mortals: it was a day of sky diving. And yes I’ve Acrophobia.

50 seconds of freefall felt like that FTP connection lingering without being able to get through to port 21. The compression ratio of the heart had to be within the threshold limits. The chute was still not deployed; my prayers to those gods of wars and love only had one truthful intention; love thy neighbor’s chute skills. My tandem jump instructor yelled “банан банан”. I felt I had forgotten everything mama had taught me singing lullabies. Little did I know that he is descendent of the Cossacks and банан meant banana in Russian. To perform this shape when skydiving, arch head up and your feet back to make the shape of a banana. I must have said Grace before my dinner some day during spring ’08 and the chute deployed alright.

You Said It!!

6

The glide after the chute opened was like how the leaves wither from the trees during fall season, an experience I did not want to end unlike the FTP linger before. The 5 minutes assisted fall ended with a landing a la the “great white egret”. I thanked god a gazillion times for inventing the parachute forgetting that I should actually thank HIM (or HER for the feminists out there) for blessing me with 150$ to pay for the battle of the Spartan. Was I scared? Hell yes. Do I still have Acrophobia? Of course (My insurance does not cover psychiatrist). Would I do it again? Swear on Olympus; I would definitely. - Rithvik Chandrashekar


Potpourri Workplace fixes - Declutter and perform better! Clutterless is stress less. Period. A clean workspace is a sure fire way to unhampered efficiency. Seeing a cluttered desk - be it your physical desk or your desktop, creates an imbalance, definite to cause a drop in your productivity.

Maintaining a clear desk may seem evasive enough even as you think about it. But conquering your mess need not and for sure is not that difficult or elusive after all. Think about it, its yours and you are certainly in control.

1. Bunch 1 - Papers that are currently being worked on.

So how would you go about it?

• First, clear your desk of real trash - this may be an apple core, toffee wrappers, Styrofoam cup just about anything that truly classifies as trash. Junk it this moment!

Next, assuming that paper makes a large part of your clutter, there is but one way to clear this - Going through each and every paper in your desk. Form 4 bunches. Have three folders and a trash can handy.

2. Bunch 2 - Papers that need to be saved for records. 3. Bunch 3 - Papers whose importance in the near future is something you are not sure of. 4. Bunch 4 - Papers you absolutely do not need. Now put bunch 1 in a folder and put it in the most accessible place, say at the topmost compartment of your draw. Put bunches 2 and 3 in the other 2 folders, probably in the last,

which you are less likely to use. No prizes for guessing where bunch 4 goes - right into your trash can!

• Now that your desk mess is done with, wipe your desk down. Smells clean and looks good.

• As an incentive, get a flower or a plant on your desk - again looks good and breathes new life into your workspace.

• Wait, you aren’t done yet. Unless you run through the whole routine say once a week or at the least once in 2 weeks, be prepared to look at a messy desk again. So, now go on - declutter and perform better than ever!

Thank you for calling Tech Support!

7

- Vasudha Raghunathan


Potpourri Hours, Minutes and Seconds…BUT...it’s not about server uptime! :) There is so much that comes to mind when I think of “running” as a sport. But, words fail me when I try to pen that down. All I can say is that, it is fast becoming a passion and it’s a HIGH that almost makes me feel SUPER HUMAN!

running early in the morning, before my brain figured out what I was upto!"

I have always believed that God has blessed each one of us with a finite number of heart beats. Running or too much of vigorous activity of any sort seemed like a huge wastage of that blessing. Earlier, the longest of my walks would be @ home while I shuttle between the refrigerator and the television. If it wasn’t for that distance, there was hardly any walking!

Ten steps easy...ten steps hard....twenty steps easy...twenty steps hard...one hundred steps easy...one hundred steps hard... this is an effective training mantra taught by Jack Daniels. Jack Daniels, who? I wondered if someone had come up with the punch line to get a good punch from the famous brand of whisky :-). Much to my surprise I learnt later, that J.D. is the world’s best running coach, scholar, exercise physiologist, athlete researcher and coach who does it the right way - with scientific data.

Things have changed since then. And HOW!? In a week’s time I conquered, what I thought was the toughest hurdle, waking up early for the training. It was important that “I go

I realized running is a sport where there are no opponents except for one's ability to bear pain! For some it is a painful ego-trip, a sport where something so intangible like pain is

quantified and measured ... in units like seconds, minutes, inches, and miles...! As I write this article, I have completed 2 Marathons and am training for the Bangalore Ultra. 25Kms (15.5 Miles) is not going to be easy, I know. The tag line says it all "Its Tough; Are you??" To conclude, If you want to experience another life..... Run a Marathon!! From finite number of heart beats to experiencing another life, I am amazed by the transformation, and now running is just not another thing I do... It’s a passion. There is no such thing as a perfect run! There's always a limit to push ... that extra bit of effort to put. And that's what makes running what it is!! - Pattabhi Raman

Feedback: Send in the Bouquets and Brickbats to DL: GCS: Newsletter. Contributions are welcome too! 8

GCS Mirror V1 Issue 1  

GCS Mirror Volume 1 Issue1

Read more
Read more
Similar to
Popular now
Just for you