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Why Customer Reviews Matter 80th Anniversary of BBB of Fort Worth Models in Community Service: Baxter Chemical & Janitorial Supply Co., Inc.


We are a full services CPA firm with a rich history of servicing businesses in the Fort Worth area. As a third generation CPA, we are dedicated to helping and assisting your business with an array of financial needs.

TAX PREPARATION | AUDIT REVIEW | ACCOUNT SERVICES | Phone: (817) 332-3254 | Email: | 3880 Hulen St, Ste. 410 Fort Worth, TX 76107

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Photo courtesy of: Shad Ramsey


Courtesy of the Genealogy, History and Archives Unit, Fort Worth Public Library. Local History Pamphlets, lhp_bx2_007.


LETTER FROM THE EDITOR As August approaches and


Lindsey Haase

the Texas heat swelters, we at Better Business Bureau


Michael J. Slack

of Fort Worth and Tarrant County, Inc. found ourselves


Tina Urbina


Jesus Silva

inspired by summer time and all the fun that it brings

Chelsea Boyer

with it. In that spirit of summer, we found ourselves thinking of vacations, days spent by the pool, and of course the quintessential Texas BBQ


Julie Lyssy Julie Barlow

with friends. My hope is that our cover story on work-life

Hilary Dennis

balance will help you make time for those essential

Tara Stephens

“summer moments” before the autumn leaves begin to turn. COVER PHOTOGRAPHER For over 100 years, BBB has stood for trust and has helped

Julien & Lambert Photography

people find businesses, brands and charities they can trust. In this issue you’ll find helpful tips you can use like how to avoid


common vacation scams, safety advice for maintaining your air


conditioning system and a list of upcoming community events we’re looking forward to.

We take a look back in time as we celebrate 80 years of service in our North Texas community. BBB also recognizes our 2015 Erath County and Community Involvement Torch Award winner, Baxter Chemical and learn how they positively impact

© 2016 Better Business Bureau of Fort Worth and Tarrant County, Inc.

the community. Plus, join us in congratulating our list of 25 Women to Watch!

BBB Community© is published quarterly by Better Business Bureau of Fort Worth and Tarrant County, Inc.


1300 Summit Avenue, Suite 700, Fort Worth, TX 76102, 855-621-8566

Lindsey Haase Editor, BBB Community

All rights reserved. Copies or reproductions of this

Director of Marketing & Communications

publication in whole or in part are strictly prohibited without express written authorization from the publisher.

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Better Business Bureau of Fort Worth and Tarrant County, Inc. 2016 Board of Directors


Board Members:

Mark Titus, Chairman

Doug Boyd

Michael Masters

Boyd Builders

Masters Flooring Company, Inc.

Burt Chandler

Matt McCollum

The Chandler Roofing Company

bodybar Studios - Fort Worth

Griffin Hassinger

Jason Morrison

Electrical Professionals in Construction

Aborplex Land Services, LLC

Josh Hobbs Dalworth Restoration

Lumber & Lace Home Repair & Remodeling

Johnny Horton

Paul O’Brien

Original Mattress Factory

Horton Tree Service

Tactical Impulse

Miles Sawyer-Wicker, Treasurer

Evan Islam

Jim Oursler

Central Station Marketing

Granite Foundation Repair

James Jennings

Jim Ross

Telesys Communications, Inc.

Tom Eastman, Immediate Past Chairman Summit Security Company

Glenn Newberry, Chairman Elect Foster’s Home for Children

Peter Duncan, Secretary

AXA Advisors, LLC

Phillip Norris

Brick Doctor Corp.

Jim Ross & Associates, P.C .

Michael Land

James Shaffer

Forest Ridge Funeral Home, Inc.

Legacy Innovations, Inc.

Linda Markin

Janice Tims

Lee Mark Safety, Inc.

2J’s Automotive LP


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WHY CUSTOMER REVIEWS MATTER When your business earns BBB Accreditation, you’re joining one of the most well-known and well-respected organizations in North America. Your partnership with BBB says you are committed to an enhanced level of credibility and that you take customer feedback seriously.

Consider the following:

Read & Submit

90% of customers claimed that positive online reviews influenced their buying decision. Almost 9 out of 10 consumers have looked at online reviews in the last 12 months to help them make a decision on a local business.


of consumers claimed that reviews impact their buying decisions.

88% of consumers say they trust online reviews as much as personal recommendations, with 7 out of 10 consumers taking positive action to contact the business after they read reviews. Word of mouth has gone viral and most consumers are beginning their buying journey with a web search. Now, more than ever, consumers are relying on online reviews as a key part of that research process. The Consumer Review Program allows customers to post positive, negative or neutral reviews about marketplace experiences with businesses, brands and charities. Reviews must relate to marketplace issues that involve the buying or selling of products or services. A Customer Review is simply the opinion of a consumer or business and has no bearing upon the BBB rating of a business.

What Makes Customer Reviews Different: 1. BBB works to consistently process customer reviews in an ethical, fair and unbiased manner. 2. All reviews are verified by BBB team members and sent to the business before they are published online. 3. BBB does not allow anyone to post anonymous, fake or ill-intended reviews.


of consumers read up to 10 reviews before they trust a business


Consumers say positive reviews make them trust local businesses more


Consumers trust online reviews as much as personal recommendations


Consumers read reviews to determine quality of a local business



4. BBB protects the identity of the submissions by not posting personally identifiable information.


5. BBB utilizes the review data to help investigate businesses acting unethically. For more than 100 years, BBB has been a trusted resource in the marketplace. Customer Reviews help both consumers and businesses make wise purchasing decisions. Countless potential customers are reading online reviews and they’re doing it for almost everything they buy. Start taking advantage of the Customer Review Program today! Remember, offering incentives in exchange for positive reviews is prohibited.


more likely to be viewed as offering quality products or services

more likely to be viewed as a reputable business


more likely to be viewed as caring about its customers

Sources: BrightLocal, 2015; Google and Ipsos MediaCT, 2014





Arlington, TX Oct. 14th - 16th, 2016 • 10 AM - 5 PM

BEDFORD BLUES & BBQ Bedford, TX Sept. 2nd - 4th, 2016

PARKER COUNTY WILD WEST FESTIVAL Springtown, TX Sept. 15th - 17th, 2016

MODEL TRAIN SHOW & OPENING WEEKEND Weatherford, TX Sept. 3rd - 4th, 2016

JOHNSON COUNTY SUMMER CONCERT SERIES Photo courtesy of: Panther Island Pavilion Courtesy of: Grapevine Convention & Visitors Bureau

30TH ANNUAL GRAPEFEST®, SPONSORED BY BANK OF THE WEST Grapevine, TX Sept. 15th, 16th, 17th, 18th, 2016



Fort Worth, TX Sept. 22nd - 24th, 2016


HATCH CHILE FESTIVAL Grand Praire, TX Aug. 20th, 2016

COLOR FUN FEST 5K Arlington, TX Sept. 10th, 2016

MANSFIELD WURSTFEST Mansfield, TX September, 2016

KELLER ROCK THE PARK Keller, TX Sept. 26th, 2016 • 11 AM - 10 PM

ERATH COUNTY RHYMES & VINES MUSIC FESTIVAL Stephenville, TX Sept. 21st - 24th, 2016



Decatur, TX Aug. 27th, 2016 • 4 PM, Parade at 5:30 PM


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Cleburne, TX Aug. 27th, 2016

Photo courtesy of: Shad Ramsey


LANGDON REVIEW WEEKEND Granbury, TX Sept. 9th - 12th, 2016


YOUR TOOL IN THE FIGHT AGAINST SCAMS AND FRAUD What is BBB Scam Tracker? BBB Scam Tracker is a free, interactive online tool for consumers to report and track scams and fraud. Scam Tracker began in 2014 as an innovative test among nine local Better Business Bureaus. A grant from Target Corporation enabled Council of Better Business Bureaus (CBBB) to expand the service to all remaining BBBs located in the United States and Canada in November 2015.

Real-Time Insight The BBB Scam Tracker website ( allows consumers to research and warn others of malicious or suspicious activities taking place across North America. All BBB’s operating in the U.S. and Canada are now collecting information from consumers and processing the data; helping to expose scammers’ fraudulent activity in real time on Scam Tracker’s interactive heat map. The map shows users where scams are being reported. Users can read detailed personal accounts and conduct targeted searches using a variety of filters: keywords Screenshot of North Texas Scam Tracker’s Heat Map View



Screenshot of North American Scam Tracker Heat Map

(scammer name or phone number), scam type, country (U.S. and/or Canada), state/province and dollars lost.

Protect Yourself While Helping Others Scam Tracker was designed to generate information that can be used in collaboration with law enforcement agencies to stop scammers and bring them to justice through prosecution and other legal means. BBB routinely shares and sends Scam Reports to the National Cyber-Forensics and Training Alliance (NCFTA), the Federal Trade Commission (FTC), the Federal Bureau of Investigation (FBI), along with other federal, state and provincial agencies and local law enforcement agencies in the U.S., Canada and Mexico. Data is also made available to agencies in other 9 BBB Community

countries if it will help shut down scammers based overseas.

Creating a Marketplace of Trust

In addition, Scam Reports help prompt BBB tips and alerts and serve as the basis for investigations, news releases, warnings and trends analysis for the public.

BBB Scam Tracker helps the public fight back against fraudulent marketplace behavior. Nearly 1 in 5 individuals lose money to a scam each year, with annual losses estimated at $50 billion. Scams don’t just harm their victims – they hurt all the businesses and consumers in the legitimate economy by undermining marketplace trust and diverting dollars to criminals and con artists. BBB Scam Tracker is a beneficial tool that all North Texas residents can use to help keep themselves, their families, their businesses, and their communities safe.

If you recognize a business or offer that sounds like an illegal scheme or fraud, help BBB investigate and warn others by reporting it. You don’t have to be a victim to report a scam. If you hear about it, report it. Report an alleged scam today by visiting us online at and click “Report a Scam”. Complete the online form by providing as much information as possible; include details about the scam, the scammer, and the person being scammed.

Help us investigate and warn others by reporting what you know. Report a scam today at!


School’s out and summer is here. It’s time for fun in the sun and family vacations. Better Business Bureau of Fort Worth offers the following tips to ensure you’re planning safe summer travel and avoiding common vacation scams. DO YOUR HOMEWORK – Only book your vacation

PAY WITH A CREDIT CARD – Use a credit card versus

PLAN AHEAD – The early bird gets the worm.


through a reliable travel agent or travel website. Ask family and friends for recommendations and go to to find local reputable BBB Accredited Businesses.

Make time to research and compare pricing before booking your travel arrangements. Typically, the earlier the reservations are made the better the deals. Planning and booking ahead also locks in rates and secures your reservation during prime travel times.

GET IT IN WRITING – Be sure to confirm trip

details and verify reservation confirmations prior to traveling. Get important information in writing including company cancellation and refund policies, total cost, restrictions and airline and hotel information.

cash or check when making any travel arrangements. You’ll have additional protection if something were to go wrong with a reservation because you can challenge the charges.

is designed to cover trip cancellations or medical emergencies. Ask questions and always read the terms and conditions to see what is and isn’t covered.

BE DISCREET – Be careful about broadcasting your travel plans on social media. Letting others know when your house will be empty is useful information for burglars. If you do share vacation details online, be aware of your privacy settings and who is able to view your posts.

SECURE YOUR HOME – Take simple proactive

measures to keep your home safe while you’re away and avoid attracting unwanted attention. If leaving for more than a few days, contact your local post office to put a hold on mail delivery. Remember to lock up all windows and outside doors. Consider installing a home security system or running exterior lights on timers for added protection.


If it’s too good to be true, it usually is. Beware of the following vacation scams:

VACATION RENTALS – Online classified sites like Craigslist offer desirable destination rentals at low prices, typically requesting that a deposit be sent via wire transfer. Often the property doesn’t exist or was never available for rent.

FRAUDULENT VACATION PACKAGES – Beware of unsolicited mail, email and websites offering deeply discounted travel. Scammers will offer enticing packages at unrealistically reduced prices and after the deposit is paid, victims find out the quality was misrepresented or that there are significant additional fees that must be paid.

FREE VACATION – Be wary of scams claiming you’ve “won a trip”. Generally, you’ll be prompted to call a number

to claim your prize and provide your credit card information. If you have won a free vacation, a legitimate company won’t ask you to pay any upfront or processing fees.



Women in Business Networking’s mission, to provide forums for building relationships so women can achieve career and personal success through education, resources and recognition, inspired its inaugural Top 25 Women to Watch Award for 2016.

Women in Business Networking (WIBN), a leading organization for women in business in North Texas, is a program of Better Business Bureau of Fort Worth and Tarrant County, Inc. Available programs include weekly Koffee-Talk events offering networking opportunities in a relaxed and comfortable environment and a monthly Lunch ‘N Learn

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series that focuses on creating connections with other successful women and incorporating community awareness and support. Each month a portion of event proceeds benefits a different non-profit member of the One Safe Place family, which serves as home to the Tarrant Regional Family Justice Center.



WIBN’s Top 25 Women to Watch Award recognizes exceptional women throughout our eight county service area who stand out in leadership, community service, professional achievements – or all three. The community was asked for nominations and winners were selected by the WIBN’s Advisory Committee. Honorees will be celebrated at the upcoming 25 Women to Watch Event.

Senator Jane Nelson Senator, R-Flower Mound, TX Texas Senate

Senator Nelson is the highest ranking Republican in the Texas Senate. She represents District 12 , is the Chairman of the Senate Finance Committee and Co-chair of the Transition Legislative Oversight Committee.

Sheri Campbell-Husband

Victoria Puente

Sheri is a dedicated public servant and is a natural relationship builder. She was a Rotarian from 2000 to 2013, serving as an officer and earned Rotarian of the Year (Burleson 2001 & Weatherford 2010). She is also active with United Way serving in Parker County from 2009-2011 and in Hood County on the Board of Directors from 2014- present.

When Victoria is not helping improve the quality of life of Fort Worth, you may hear her on 95.9-The Ranch or seeing the fruits of her labor as Community Affairs Director at NBC 5 or run into her as she is serving on the Fort Worth Commission for Women or Steer FW (Employment Task Force)

July Danley

Anyatta Ward-Williams

Assistant City Manager City of Granbury

President and CEO Stephenville Chamber of Commerce July is the past President of Stephenville‘s Optimist Club, Choices Life Resource Center current Vice President. She also works with Leadership Stephenville to help drive more community members into active participation.

Community Relations Coordinator Blue Zones Project by Healthways

Co-Owner, Pastry Chef, Head Cake Decorator Sinsational Cakes Local business women (sisters from Trimble Tech) are making an international impact on the baking industry. From humble beginnings, Anyatta, and co-owner Sonjii Jones have propelled themselves in 2016 to winning Food Network’s Cake Wars and Cupcakes Wars (Season 9) as well as competing in Cutthroat Kitchen.


Sonjii Ward-Jones Founder, CEO Cinderella Ball Project

In addition to co-owning Sinsational Cakes, Sonjii brought another dream to reality - a 501(c)3 that sponsors girls from underprivileged schools to makeovers & dresses for their high school prom.

Rebecca Turner

Founder, Managing Partner Wealth Strategy Advisors

President, Co-Owner Pulliam Pools

Debra serves not only the aquatic community via her involvement in the Aquatic Professionals Education Council (Past President and Vice President), she is also active in the Weatherford Chamber of Commerce as Past Chairman, Executive Board member and Business Development Committee member. She has also been honored with the Better Business Bureau of Fort Worth’s Torch Award for Marketplace Ethics and Careity Foundation’s 2016 Mary Branch Humanitarian Award.

Ashlee Kautz

Owner, Creative Director Treasured Heart Events

A trusted financial consultant, Rebecca also mentors women toward their personal success. She received community accolades from Fort Worth Business (Great Women of Texas, 2003) and the YMCA (Tribute to Women in Business, 2008). In her spare time, she is an author of multiple titles including Tattoo, Virus, Psych: The Psychology of Money, and Chosen: An Adoption Story.

Ashley harnesses her energy and passion into crafting events to be remembered. Her business model includes donating a portion of earnings to missionary families to impact the world. In addition to her business, she is also a student at Texas Christian University.

Brooke Lively

Linda Swallow

CEO and Founder Cathedral Capital

Owner J&L Pest Control

Brooke is a Chartered Financial Analyst that thrives on helping small business owners develop their unique vision of success, defining it on their terms. Fort Worth Business nominated her as one of their 2016 CFOs of the Year, and Diversity Journal identified her as a Women Worth Watching.

A role model to many women in non-traditional roles, Linda also actively serves the community by serving as an Ambassador for Burleson’s CDC as well as participating in Joshua, Godley, and Cleburne Chambers of Commerce.

Nancy Bonilla

Tamara Payne

A leader by example, Nancy mentors and demonstrates to other female attorneys that they can succeed in a traditionally male-dominated field. Having a broad spectrum of skills, Nancy also serves as a Crime Scene Investigator for Denton County Sheriff’s office and Plano Police Department. When she is done crime fighting, she can relax on her working cattle ranch or check-in on Bonilla Moving where she serves as President.

Tamara created an inspiring and collaborative work space in Fort Worth for entrepreneurs and small businesses focused on helping women entrepreneurs be more successful through growth resources and networking opportunities.

Attorney at Law Law Offices of Nancy Bonilla

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Debra Smith

Co-founder, Chief Connector Ensemble Coworking: Collaborative Business Community

Rachel Peters

Dawn Shannon

Director of Marketing and Events Communities in Schools of Tarrant County

Co-founder, Chief Activator Ensemble Coworking: Collaborative Business Community

Rachel devotes herself to the Communities in School program by helping at risk youths through education.

Created an inspiring and collaborative work space in Fort Worth for entrepreneurs and small businesses focused on helping women entrepreneurs be more successful through growth resources and networking opportunities. She is also the founder of Roadmap to Life Coach.

25 WOMEN TO WATCH Angie Monroe

Staci Kirpach

Angie created an international forum to serve women who seek a pathway to overcome obstacles, find clarity and encounter increased opportunities in their lives. She is also a U.S. Navy veteran and leader of Women’s Ministry.

In addition to her work with EMIT Strategies & Solutions, Staci co-founded The SHINE Initiative, 501(c)(3) nonprofit that works with middle school and high school girls, their moms, and mentors to ensure girls and women are Safe, Healthy, Inspired, Nurtured and Educated. She is also involved with VisionFW (Steering Committee) and SteerFW (Executive Committee).

Patti Carey

Officer Donna Eldridge

Founder, Diva D.I.V.A.S. Impact

Owner Patti’s Last Resort

Patti, with her business partner Olivia Brown created a relaxing, picturesque retreat center that combines there love of all things fabric with a passion for creating forums for collaboration and creation. Their combined quilt shop and retreat center provides a place for people to create, talk, eat and slumber with up to 12 of their friends.

Founder EMIT Strategies & Solutions

Homelessness and Community Relations Liaison Officer Fort Worth Police Department A 29-year veteran of the Fort Worth Police Department, Officer Eldridge serves as the champion of those in need with a swift response and a pathway to recovery.

Heather Barker

Lynn Marie Johnson

Real Estate Agent RE/MAX Associates

Attorney Law, Snakard, Gambill

Heather is a well decorated real estate professional having been honored by D Magazine as Best Residential Real Estate Agent in 2015, Texas Monthly Magazine as Five Star Professional Real Estate Agent in 2013, 2014, & 2015 and the RE/MAX Chairman’s Award.

In addition to being an attorney for 31 years, she has also served as Precinct 4 Justice of the Peace (2010-2015), County Criminal Court at Law 2 Judge and Co-founded the Parker County Teen Court.

Melissa Ice

Mary Robb

The Net, a Fort Worth-based non-profit, supports the homeless, refugee children, and women affected by the sex industry. Melissa invests in the Near Southside community through restoration ventures that are shaping the culture of the neighborhood.

Mary’s can-do attitude and dedication to her firm has put her in the spotlight. Her firm’s recent accolades include East Parker County Chamber of Commerce (Entrepreneur of the Year and Business Person of the Year 2016), and Better Business Bureau of Fort Worth (Torch Award winner – Parker County and all region Customer Service Awards 2015)

Angela Hall

Cristina Ruiz-Goodwin

Angela creates engaging and exciting events to drive retail traffic to the popular So. 7th District. Angela is a SteerFW Emerging Leader and Fort Worth Business Forty Under Forty Honoree (2015).

Cristina is a marketing professional using her vast skills to create impactful programs that benefit the community. She also serves on the Executive Committee for SteerFW as well as the Fort Worth Chamber of Commerce (West Area Council).

Founder The Net

Marketing Director: Westbend and Waterside Developments Trademark Property Company

Owner, Founder Covenant Credit Repair

Director of Marketing Vestar – West 7th


Photo Credit: 15 BBB Community Stephenville Chamber Of Commerce


Model in Community Involvement:

Baxter Chemical & Janitorial Supply Co., Inc.


axter Chemical & Janitorial Supply Co., Inc. was announced as Better Business Bureau of Fort Worth and Tarrant County, Inc.’s 2015 Torch Award winner for Community Involvement, shortly after winning the qualifying 2015 County Torch Award for Erath County, where John Baxter’s business is located. The evening of the Torch Gala this past February was filled with applause, congratulations, and certainly excitement for Baxter and his team. But it’s the celebration that his own community held for him when BBB honored his business with the Erath County award a month prior that stands out the most. On that weekday afternoon, Baxter’s store was full of friends, colleagues, peers, and photographers. All there to congratulate him on his victory and to say a few words and share in his celebration. That’s the kind of relationships you have to build over years of hard work and integrity. Involvement in one’s community is part and parcel to one’s sustainability. Businesses, individuals, families… we all find that giving back where we live and work helps us make connections, paves the way for opportunities and gives us a sense of pride in our community.

A look at how Baxter Chemical & Janitorial Supply Co., Inc. and its President, John Baxter, contribute wisely in business and community may be a good blue print for accomplishing this feat.

Smart Move #1: Listen & Learn John Baxter, who grew up in Houston, TX in a working-class household, learned the value of hard work early in life. “We didn’t have a lot. In high school, I was in a program that allowed me to go to school half days and work the other half,” explained Baxter. He worked in an oilfield equipment warehouse, which turned into a career in the oil field. When the oil and gas business slowed down, Baxter, like many others, found himself out of work and without many options in his chosen field. At the urging of a friend, John settled in Stephenville to make a fresh start. While he had learned about inventory management, logistics and safety in the oil and gas business, his new career as a Mita Copier Representative would teach him about the ever important functions of sales and customer service.


BAXTER CHEMICAL seasonal low periods. In Baxter’s case, the solution was acutely coupling businesses with clear complimentary peak seasons. A large part of his janitorial business comes from servicing educational institutions. That leaves two natural low seasons – summer and winter break. To combat the summer slow, John secured a Small Business Association (SBA) loan to expand from janitorial supplies and equipment to include pool care products. A business with a natural summer peak season and easily integrated into his business. With summer pool supplies in stock, John now only had to concern himself with a chilly sales period in winter. Unlike chemical supply companies located in the northern, cooler climates that can offer ice-melting products, there is no real revenue generating chemical supply for winter in Texas but, that’s where his creativity and willingness to think, “outside the box” came in handy. He found that when there would have been a lull in chemical sales due to colder weather, there was an industry with high demand which could easily be accommodated in his current space – shipping! He negotiated with UPS, Fed Ex and the US Postal Service to become an authorized center and Baxter Pack & Ship opened for business inside of his chemical and janitorial supply store. Matching his plan for year-round revenue with well-trained, customer–service oriented staff, and you have a great start. One of the hallmarks of their customer service is the phone not going unanswered beyond three rings. He also learned a valuable lesson about supply and demand. “I had a client, Tom Heffner, in Minerals Wells who sold janitorial supplies. He pointed out to me that when I sold him the copier, he wouldn’t need another one for years. However, the janitorial supplies he sold ran out frequently and customers were calling him with orders,” said Baxter. Seeing the benefit, Baxter was hired on shortly after that. After the company sold a few times, Baxter felt that he was ready to start his own company. As fate would have it, the current owners sold the company to him in 1992 and Baxter Chemical & Janitorial Supply Co., Inc. was born.

Smart Move #2: Build It Strong Many who have been there will tell you: buying a business is the easy part, but running and sustaining it is a whole different story. Baxter had gained a great amount of business intelligence along the way. Combine that with common sense and you can go a long way in the world. One hurdle to overcome came in the form of seeking ways to increase revenue during 17 BBB Community

“I used to do a radio segment, ‘Take 5 with John Baxter’ and answer cleaning questions,” shared Baxter. “My payoff to customers was if the phone rang more than three times, they would get a free pizza. The DJs would call in trying to get the free pizza and would get caught every time. Never did have to buy them pizza.” Customer service is a priority with their team, but it comes across as effortless. There’s no trying about it. The door opens, the phone rings… “Welcome!”… that’s part of how Baxter and his team have built and maintained the professional relationships they have with their community.

Smart Move #3: Being Involved Beyond Self Interest Building the proper business structure is one half of a successful equation. You need to add customers – new and repeat – to be profitable. That step is directly affected by your reputation in and, often, outside of the business. Especially in a smaller, tight-knit community like Stephenville; your reputation often precedes you whether good


or bad. John built a solid reputation for himself and the company by setting and living up to high standards consistently, long before he bought the company. John found Stephenville offered a great place to be involved in a community and make an impactful difference — something he had always wanted to do. It did not take him long to find a place to plug in. He joined the Optimist Club. Optimist International is the “friend of the youth” focusing their efforts toward enhancing children’s lives and the community. He dove in - helping with their annual auction, working on Club projects throughout the year and relishing in the looks on the faces of scholarship winners. He served in their leadership ranks, working his way to President of the Stephenville Club and even ascending to District Lieutenant Governor.

help strengthen the community,” Baxter illustrated. “There is a company I would love to have as a client. One of their principals serves with me, but there is a time and a place to talk business and, for me, that isn’t when we are focused on a common goal outside of our own businesses.” Beyond civic endeavors, the company also supports many charity endeavors. In 2015, the company supported Cross Timbers Fine Arts Council, Dublin Athletic Booster Club, Tarleton State University Texan club (athletics department), Harbin Volunteer Fire Department, Stephenville Lions Club (USA Flag Project), and Sundown on the Square (Stephenville community), among others. Involvement doesn’t end when he leaves the office. Annually, Baxter pairs the personal joy of riding his Harley-Davidson with raising awareness and support by participating in the Cancer Ride.

As a respected local businessman, John also proudly serves the economic interests of greater Stephenville through his work with the Stephenville Chamber of Commerce and Stephenville Economic Development Foundation, Inc. (STEDCO).

Also, his family has and continues to host foreign exchange students. “It is good for them, and us, to experience different cultures,” Baxter shared. “After a few months I always ask them if being here is what they thought it would be. Most often the answer is no, but in a good way.”

Baxter, much like his business model strategy, takes a focused and straightforward approach when it comes to his involvement in community organizations. Business is important, but not on the agenda for him in his service roles. He simply serves his community with local leaders. “I serve on different boards and committees to

When companies and people see themselves as part of a bigger picture, their thinking goes beyond their own immediate need into how to build a sustainable future. Baxter and his staff model how investing in people and projects with the greater good in mind is essential to long-term sustainability and an enhanced quality of life.


JOIN US THURSDAY, OCT 13th ◆ Tierr a Verde Golf Club in Arlington, Texa s ◆



1936 - 2016

Save the Date! Better Business Bureau® of Fort Worth and Tarrant County, Inc. invites you to join us as we celebrate 80 years of BBB history and host our annual Golf Classic. Since 1936, BBB has played an important role in establishing and maintaining trust between consumers and businesses. We invite accredited businesses and the general public to join us for a day of golf and entertainment in celebration of BBB history.

Golf Tournament And Anniversary Celebration Agenda

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Registration Open and Driving Range Open

1:30 PM

Shotgun Start

3:00 PM

Women’s Wine & Wedges Clinic

6:00 PM

80th Anniversary Celebration Begins


Golf Classic Registration Individual Player


Team of 4


Women’s Wine & Wedges Clinic


Dinner & Anniversary Celebration


Tournament proceeds benefit BBB’s Foundation for Ethics, a 501(C)3 organization provides college scholarships to local students who demonstrate a comprehensive understanding of ethics in the marketplace. To learn about sponsorship opportunities: Phone: 817-882-0567 Email: Fort Worth Main Street, circa 1936. Courtesy of the Genealogy, History, and Archives Unit, Fort Worth Library. Historic Photograph Collection, A-0046.


trusted and historic organization, Better Business Bureau of Fort Worth has set the standard in Northeast Texas on ethical marketplace practices for eight decades. BBB has continued to build on its

foundation of trust and evolves to best serve our community of local businesses and consumers. To celebrate, we’re taking a look back at how it all began.


80 YEARS IN FORT WORTH The Beginning (1936-1939) The Better Business Bureau (BBB) movement originated with early efforts at self-regulation in the advertising industry. By 1936, BBB was well established and respected at the national level. It was in the midst of the Great Depression that Fort Worth BBB was founded by three local businessmen: Jack Danciger, Ed G. Parker, and E.G. Graves. Danciger was a prominent local oil man while Parker and Graves were both officers in the Fort Worth Retail Credit Men’s Association. All three were active in civic affairs as well as key figures in leading the local business community. The Fort Worth region was still largely a rural, agricultural area, but was beginning to experience industrialization and urbanization. The severity and duration of the economic downturn had encouraged greater government intervention in the country’s economy. Starting with a staff of two and a limited budget, Fort Worth BBB focused on monitoring local advertising. In the following years, an increased budget prompted the implementation of the consumer protection program and a geographic expansion extending its coverage beyond the immediate urban area to include towns in the “Fort Worth Trade Territory”. In its first three years of operation, Fort Worth BBB reported handling more than 20,000 complaints.

The War Years (1940-1945) World War II had a large impact on BBB as the government was creating a number of new federal agencies to deal with the pressures on the economy. The National Defense Commission recruited BBB to help deal with “scare advertising” claims that played on the nation’s fear of wartime shortages. BBB also played a major role in educating the public on topics such as rationing, pricing of goods and conserving resources. The war accelerated the urbanization process in the Fort Worth area. Full employment, extensive savings, and wartime shortages were a powerful combination in promoting unscrupulous business activities. Fort Worth BBB continued to increase its educational



activities; encouraging businesses to engage in self-regulation and urging consumers to hold onto war bonds, rather than cashing them in to invest in the growing number of business schemes. During the war, many BBB’s across the nation had seen a decline in Accredited Businesses due to existing members failure to renew and the difficulty of attracting new businesses. Fort Worth BBB moved against this national trend, growing to over 400 Accredited Businesses.

The Postwar Boom (1946-1960) As the country entered into a period of unprecedented growth, the Southwest, especially the state of Texas, were at the forefront of this expansion. Fort Worth BBB and the National Association of Better Business Bureaus were concerned about protecting wartime savings from postwar swindlers and thus launched the War Savings Protection Program, focusing on solicitations for public investment. BBB also started a weekly radio program and used billboard advertising to spread its message. The postwar years also placed growing emphasis on self-regulation of advertising, in hopes to improve advertising accuracy. BBB and the Fort Worth Advertising Club joined together in creating a “Truth in Advertising Code” to guide newspaper and radio advertisements with an emphasis on the use of comparative prices and value claims. Fort Worth BBB also joined in national programs dealing with magazine solicitations, promoting compliance with government price controls, cracking down on loan sharks, kickbacks to doctors on prescription drugs, the concealment of finance charges in automobile loans and phony relief schemes involving European countries.

Continuing Boom, Consumerism, and the New Regulation (1961-1979) For Texas and the Fort Worth area, a postwar economic boom continued into the 1960s and 1970s. Urbanization continued at a rapid pace, giving rise to the Fort Worth-Dallas “Metroplex”.

1920 1912 – First BBB opens in Minneapolis, Minnesota. Followed by Cleveland and Salt Lake City in 1913.

1921- A “federal” organization of local BBBs incorporated as the National Association of Better Business Bureau, Inc. later evolving into the Association of Better Business Bureaus, Inc. in 1946. 21 BBB Community

The Economic Bust and Deregulation (1980-1990)

While BBB’s role as an intermediary between businesses and government was changing, BBB continued to campaign against abuses of comparative pricing in advertising. Again Fort Worth BBB joined with the Advertising Club of Fort Worth to form an “Advertising Review Board” to help deal with deceptive or misleading local and regional advertising. Fort Worth BBB was actively involved in efforts to educate businesses and consumers about the new federal warranty law as well as a new law regulation on home solicitations.

The economy was steadily moving forward, but the downturn in the oil industry quickly ripped across the state economy and a combination of inflation and unemployment created the economic bust of the ‘80s. BBB tried to educate consumers about the changes taking place with the deregulation of the financial services industry and federal regulations affecting health insurance.

Number of Accredited Businesses




High Tech, Hard Times and the New Millennium (1990-2000)


3000 1,202

2,093 1,807 1,956

By the late 1990s, a boom mentality was developing that carried into the millennium. Fort Worth BBB was actively involved in public education about the Americans with Disabilities Act (ADA), informing consumers about new federal regulations relating to phone slamming, and offering tips on dealing with the deregulation of the electricity industry in Texas.








1999 2008





BBB initiated arbitration programs for its Accredited Businesses, offering to arbitrate consumer complaints and eventually broadening its efforts with the establishment of the Customer Care Program. With the government cutting back on its consumer information publications, Fort Worth BBB established the Consumer Education Foundation to expand its activities and geographical area covered. The Foundation would provide financial support for broadening consumer education into the neighboring counties of Johnson, Hood, Wise, Parker and Palo Pinto, (Erath an Somervell would not be added until Later).



1936 – Better Business Bureau of Fort Worth founded in October. 1939 – Fort Worth BBB expanded coverage beyond the immediate urban area to include towns in the “Fort Worth Trade Territory”.

1948 – Fort Worth BBB and four additional Bureaus in Texas (Amarillo, Dallas, Houston and San Antonio) formed the Better Business Bureau of Texas to provide consumer education in parts of the state not covered by one of the local bureaus.

1952 – Fort Worth BBB office moved from Suite 1202 in the Burk Burnett Building to a larger office in Suite 402 to house its growing operations.


80 YEARS IN FORT WORTH Making the transition into the new millennium, Fort Worth BBB introduced a new voice response system, permitting 24 hour a day handling of inquiries and even activated its own website providing updated consumer information as well as a way to file complaints over the Internet.

The Present (2001-2016)

BBB warned consumers about an increase in cyber scams; provided tips on how to avoid online hazards including SPAM, phishing attacks and identity theft. The BBB Online Privacy Program worked with e-commerce businesses to ensure that rigorous privacy principles were followed.

Over the decades, Fort Worth BBB has grown in terms of the area it covers and the services it provides. From humble beginnings, we’ve grown to a staff of over 30 and serve over 2.4 million people in eight counties including: Tarrant, Johnson, Hood, Somervell, Wise, Parker, Erath and Palo Pinto.

Fort Worth BBB also introduced two annual awards, the

So far our 80th anniversary year has been an eventful one. More than 5,400 local businesses are accredited with us and counting.

Golden Torch Award and the High School Essay Award. The Golden Torch Award was given to a business whose practices exemplified the BBB’s mission and principles, while the Essay Award went to a local high school student who wrote the best essay on business ethics.


Fort Worth BBB continues to create a community of trustworthy businesses, sets standards for marketplace trust, encourages and supports best business practices, celebrates marketplace role models and denounces substandard marketplace behavior.

1980 1987 – Fort Worth BBB moved from the 7th floor of the Sinclair Building to the 8th floor. Additionally, members approved a motion to change the Bureau’s name from the Better Business Bureau of Tarrant County to the Better Business Bureau at Fort Worth – the name change reflected the fact that the Bureau served not only Tarrant County but also five neighboring counties. (Johnson, Hood, Wise, Parker and Palo Pinto)

1967 – Fort Worth BBB relocated its offices to the Sinclair Building at 512 Main Street.

1984 – Fort Worth BBB computerized all operations.

1968 – Fort Worth BBB opened up the telephone “FactLine”, which featured a recording covering current problem areas as well as tips on how to purchase wisely. It received over 10,000 calls in its first week.

1986 – Fort Worth BBB established the Consumer Education Foundation, to provide financial support for broadening the Bureau’s consumer education into the neighboring counties of Johnson, Hood, Wise, Parker, and Palo Pinto. 1981 – General Motors extends the GM/BBB arbitration program to cover all of its customers in the USA.

1970 – Council of Better Business Bureaus (CBBB) incorporated; formed by a merger of National Better Business Bureau & Association of Better Business Bureaus.

23 BBB Community

1978 – BBB Auto Line established; largest consumer arbitration program in US history to resolve auto manufacturer warranty disputes.

We’ve added additional programs such as Women in Business Networking (WIBN) and launched a new Accredited Businesses exclusive marketing program. We’re currently gearing up for our 3rd Annual Golf Classic at Tierra Verde Golf Club on October 13th and have plans in the works for an exciting Torch Awards Gala.


2010 2016 – Fort Worth BBB launched Women in Business Networking (WIBN) program with mission to provide forums for women to gain leadership skills and to build strong business relationships.

2015 – Fort Worth BBB launched exclusive advertising opportunities for Accredited Businesses.

For 80 years your BBB has stood for trust and we thank all of you that have been a part of our journey.

2012 – Fort Worth BBB office moved to the Frost Bank Building at 1300 Summit Ave., Suite 101.

1992 – Fort Worth BBB offices moved from the Sinclair Building (where it had been located since 1967) to 1612 Summit Building. Also added Erath County, which used to be served by Waco BBB.

2002 – Fort Worth BBB moved to new office in the Mallick Tower Building at 101 Summit Avenue, Suite 707.

1999 – Somervell County added to Fort Worth BBB’s service area.

2007 – BBB updates its brand and adopted a new, unified logo.

1996 – Fort Worth BBB developed its own website and introduced The Golden Torch Award, given to a business firm whose business practices and community activities exemplified the BBB’s mission and principles.

2015 – Scam Tracker Launched to provide consumers with a place to report scams and frauds.

2004 – BBB supports the armed forces with BBB Military Line.

1994 – BBB goes on the Web – one of the first non-profits there. 1989 – Across the country, BBB expands its arbitration program to resolve disputes between businesses and their customers.

2011 – BBB App released.


NEWSWORTHY March 18, 2016

BBB Consumer Alert: Aztec Construction Group

IN CASE YOU MISSED IT, here’s a quick recap for some of BBB of Fort Worth’s most interesting headlines from March - June 2016.

BBB’s investigation into Aztec Construction Group, owned and Operated by Argel Cital, 2711 Mustang Dr., Ste. A, Grapevine, TX 76051, 844-370-1778, and alternately named Aztec Environmental Restoration, indicated a pattern of complaints concerning customer service, contract and refund issues. Consumers allege the company has taken thousands of dollars in upfront deposits and never returned to complete the contracted roof repair work. 

Q UA L I T Y S TA R T S AT T H E TO P ACME ROOF SYSTEMS, INC. Is a locally owned and operated roofing company serving the DFW metroplex for over 27 years. Our main focus is to provide our clients with a positive and rewarding roofing experience.



Aztec Construction Group was one of the most complained about companies in our service area having received between 5-25 complaints in the past 36 months. Their BBB Accreditation has been revoked and the company currently has an “F” rating. Featured: WFAA-8 ABC,

April 4, 2016

BBB of Fort Worth’s Foundation for Ethics Chairman’s Honor Announced

BBB received from the business in March 2016 that they were no longer in operation. In addition, consumers allege that the business would schedule appointments, but would fail to show up or wouldn’t complete the contracted work, even after payments were made in some cases. Rockin’ H Poolcare currently has an “F” rating and is not an accredited business. Featured: CBS 11,

June 6, 2016

BBB Consumer Alert: Global Efficient Energy, LLC

The Chairman’s Honor, presented by Tom Eastman, Chairman of BBB of Fort Worth Foundation for Ethics and Immediate Past Chairman of the BBB Board of Directors, recognized Lelands Industrires, LLC for exceptional leadership in business for advancing marketplace trust within our service area. Much like BBB of Fort Worth, BBB Foundation for Ethics, a 501(C) 3 non-profit, is dedicated to bettering the community it serves and focuses on ethics in business. The Foundation recognized and celebrated Leland’s Industries, LLC for their exemplary marketplace conduct and presented them with the Chairman’s Honor at their location of business (900 McDuff Ave., Grandview, TX 76050) on Friday, April 1, 2016. 

April 25, 2016

BBB Consumer Alert: Rockin’ H Poolcare

Global Efficient Energy, LLC, owned and operated by Mr. Abe Issa and headquartered at 2320 Gravel Dr., Fort Worth, TX 76118, 682626-5591, 888-826-7881, claims to provide energy conservation products and services that guarantee a 40% saving on household energy bills. BBB’s investigation into Global Efficient Energy indicated the business has a pattern of complaints concerning sales misrepresentations, customer service issues, and problems with a product and/or service. Most consumer complaints to BBB relate to poorly functioning solar units. Global Efficient Energy, LLC currently has an “F“ rating and is not an accredited business. Featured: Star-Telegram, Please visit or call us at 817-332-7585 for additional information on any of the above mentioned companies and/or topics.

BBB’s investigation into Rockin’ H Poolcare, 817-812-7664,  817-305-3912,, was initiated due to consumer information that conflicted with notification that


27 BBB Community

Photo Credit: Julien & Lambert Photography



Photo Credit: Julien & Lambert Photography

icture this: Your calendar is booked with back to back appointments Monday through Friday, you’re sneaking emails from your smartphone while you’re in other meetings, taking a conference call in the car, you need to make time to pick up the groceries for your friend’s kid’s birthday that you said you’d go to. You’re burning the candle at both ends and it feels like too much to handle. Does this sound like your life? If so, you’re not alone. A recent Gallup poll reports that about 70 percent of U.S. workers actively hate their jobs or are disengaged at work. But the problem isn’t just workers, we all know that everyone from support staff to owners feels overwhelmed and overworked at times. With changes in technology and the need to achieve more and more, the lines between work and personal seem to blur. There never seems to be quite enough time to squeeze in everything we find necessary at work and home. To achieve a better balance, work life integration requires taking all the tools at our disposal and harnessing them

to create a more balanced life for ourselves, our families and our organizations.

The Problem: Perception is Reality A global study of full-time workers conducted by Ernst & Young reveals that one third of workers surveyed report that achieving work life balance has become more difficult in the last five years. Nearly half sited increased responsibilities at work and their compensation not keeping pace with their expenses as top reasons for their struggles. So what leads to this kind of imbalance? According to the Deloitte 2014 Human Capital Trends Study, which explored trends in the 21st century workplace, 65-75% of organizations identified an issue recognized as “the overwhelmed employee.” Josh Bersin, Principal and Founder of Bersin by Deloitte, attributes many of the challenges of overwhelmed employees to the flood of information in today’s tech-infused workplace. In the same Deloitte survey, over half of the respondents said that they were not satisfied with their organizations’ capability to help



Photo Credit: Julien & Lambert Photography

workers address information overload and today’s demanding work environment. Nearly six in ten respondents said that their organizations are “weak” when it comes to helping leaders manage difficult schedules and helping employees manage flow of information at work. U.S. Census Bureau* research shows that 40% of men work over 50 hours per week, and 80% say they would like to work less. This same research indicates that women tend to put in the highest number of extra hours during the “career advancement” phase of their lives, between ages 25 and 44, while many of them are simultaneously trying to juggle young families. Collectively, people’s perceptions are that we work too much.

How Did We Get Here? Bridget Schulte, author of the book Overwhelmed, offers insights into three major stumbling blocks her research revealed as barriers to U.S. workers taking and enjoying the leisure time we all covet: 29 BBB Community

Work - Americans place a high value on hard work. Beginning in the 1980’s, we added overwork as highly valued and rewarding; both financially and psychologically, for those who are most willing to sacrifice for it. In turn, those who place value on leisure are branded as lazy, weak and less valuable in the work place. Mindset - When work is the highest valued activity, our mindset places it at the top of the priority list. Leisure, play and other life goals are further down. Even when we want these things, it is difficult to give ourselves permission to make them a priority. Culture of Busyness - In the United States, we have turned busyness into a competitive sport wearing badges of honor for the most stuff completed. Think about it…we brag/complain about how full our calendars are, how exhausted we are from all the stuff we have done over a weekend, how many items we have checked off the all-important “to do” list and how many more things we have to get done.

While counterintuitive to our value hierarchy, the more hours we work, the less productive we really are. Stanford economist John Pencavel found what he coined the “productivity cliff” — the more hours we work after 40 in a week, the quicker our productivity drops. We burn out, get fatigued and exhausted. We make more mistakes and take two to three times longer to complete tasks.

The Impact of Technology According to a 2015 Gallup poll, 52% of smartphone owners check their device at least a few times an hour, if not more, (11% of that total fessed up to every few minutes). In fact, most Americans admitted to having their smartphones by them all day, and many all night. The fact is, we’re obsessed with our miniature computers.

Track your Time Learn what you’re really spending your time on by keeping a daily activity log, journaling or checking off daily to-do lists and adding key distractors. Are some tasks really not necessary at all? “I’ve always done it this way” is not a good reason to keep doing anything. Make a mental note of all of the things that “got in the way” of your goals. Based on your findings, adjust. Maybe just focus on one thing at a time, but soon you will find that one step leads to another. Learn to Let Go Decide what is necessary that you personally attend to. Is there someone you can delegate some of these items? If you said no here, think again long and hard. One way is to ask yourself, “If I was not here tomorrow, who would be doing these things?”

When Josh Bersin spoke with Forbes magazine, he shared, “with mobile phones, email, text messages, global teams, conference calls, social media, and pretty soon even watches talking at us, there is so much stuff coming at us, we are constantly flooded and can’t get our work done, and we feel less productive than we were in the past.”

So What Can We Do? Going full-speed all of the time is not a realistic or healthy way to live your life. Unless you plan on leaving your job in the near future, which would likely cause some other major life changes, it may be time for a half-time adjustment. Perhaps it should not be the hours we worked that we wear on our sleeve as badges of honor, but what have we actually accomplished instead. A great place to start is with your own attitude and patterns of behavior. Here are a few ideas you can employ which may help you start living a more balanced life:



Photo Credit: Julien & Lambert Photography

Be Present When you are at work, be highly productive for those hours. Take a page from Denmark’s book, a country that is consistently ranked high in happiness and well-being. Workers there spend little time on water cooler chatter, social media or handling personal business while at the office. There, if you work late, you are viewed as being inefficient. When your work day ends, let it be exactly that. Bring the same focus to your personal life that you so often do to your professional life, and the benefits may astound you. When you are socializing in the real world, leave the virtual world behind. Put your mobile device away and enjoy the time you have watching the game, sharing a meal or hearing about all the great things your children learned today. Stop Multitasking A study conducted by King’s College at London University revealed multitasking reduces your IQ by 10 points. You will actually get more done 31 BBB Community

well if you focus on one thing at a time. Switching randomly from one task to the next does not help you get more done quickly, you just get less done at a lower quality.

Simplifiy Many forward thinking companies are recognizing the need to simplify the work environment and the company, and while you may not be able to change your whole organization, you can change your own pace. Declutter your space, keep less windows and applications on your desktop open, and reduce the number of things you commit to in a given day. View Leisure Time as Essential This is the time your brain has to flush out all the noise and clutter. It is a time to reset and allow yourself to think instead of simply react. Leisure time can be rock climbing, exercising, hiking, gardening, reading, or taking a class in a

casual setting while you learn new skills (e.g. cooking or painting). If passive relax and relaxation time is more up your alley, try sitting quietly and watching the sun rise or take a cue from your inner child and just take a nap. It can be whatever helps you clear your mind. Do not compromise this time. Its’ value is as great as the value of your work time.

up and celebrating the small wins, even when you have set backs. Take life one focal point at a time and keep moving forward being careful to invest in your well-being.


Embrace Flexibility and Continuous Improvement It is important to see balance for what it is — a fluid dynamic. While you may feel very successful at the balancing act one day, the next may feel like a fault. That is normal. Learn, adjust and move forward.

Work-Life integration is a daily struggle. No two days look alike and some days the balance will be in favor of one area over another. The key is picking yourself


33 BBB Community


HOT TIPS FOR STAYING COOL IN THE SUMMER HEAT dusting off the evaporator coils or replacing air filters on a regular basis can improve the function of your system and your home air quality. Remember to turn off the power switch before performing any maintenance and clean or replace filters every three months.

Don’t Forget the Batteries Understanding your HVAC (heating, ventilating, and air conditioning) system is one of the most effective actions that can be taken to fully optimize your home. Inefficient HVAC systems not only cost you money, but can also lead to health and comfort issues for your family. The following safety tips will help keep your HVAC system up and running properly this summer.

Maintenance is Key The best safety precaution you can take is to schedule regular maintenance with a certified and trained HVAC technician. They’ll be able to help prevent problems before they start and will make sure your system is operating at its most efficient settings.

Keep the Air Flowing Performing basic maintenance such as clearing debris from the outdoor unit,

Detection is important and an essential part of HVAC and home safety. Clogged air filters could result in deadly carbon monoxide fumes leaking into your home. Exposure can cause nausea, headaches, dizziness, breathing problems and other serious symptoms. Install carbon monoxide and smoke detectors throughout your home; testing monthly for dead or weakened batteries.

Stay Safe in Severe Weather Floods, tornados and more can affect your system resulting in unsafe operation. Educate yourself and your family on how to operate the circuit breaker controls for HVAC equipment during power outages. Installing surge protectors on your system will automatically shut down power to your system if an electrical spike occurs. Following any natural disaster, it’s best to

Benefits of Upgrades Fluctuating temperatures too frequently can make your HVAC system work harder and less efficiently. Compatible with both newer and older equipment, a programmable thermostat is designed to automatically adjust the temperature based on a series of pre-programmed settings. Installing a programmable thermostat can help reduce energy use, save money on your utility bill and help prolong the life of your HVAC system.

Updating Your System The older the system, the more likely it’s time for an upgrade. Air conditioning units have a suggested lifespan of 10 years. Updating your system with a newer, energy efficient HVAC unit will help lower your environmental impact with less energy usage and fewer carbon emissions. New systems are even designed to identify potentially malfunctioning equipment so you can service the unit before it breaks. Need help finding a trustworthy HVAC company? Visit to search Accredited Businesses in your area.

have your system professionally inspected before turning the power back on.

2015 Winner of the BBB Torch Award for Customer Service Changing Lives ~ Locally Owned

Mary Robb, Owner


817-441-5030 • Se Habla Espanol 5189 E. IH - 20 N. Service Rd., #101A, Willow Park, 76087





WIBN Koffee Talks

Find out how to maximize the benefits of your

Networking and a facilitated roundtable discussion in

accreditation while getting to know BBB staff and

a relaxed setting.

fellow Accredited Businesses.

Fridays at various locations in the Fort Worth area.

Thursday, September 8, 2016

See website for locations and times.

11:30 AM – 1:00 PM

BBB Golf Classic & 80th Anniversary Celebration

WIBN Lunch ‘N Learn Networking, lunch and a special guest speaker each month.

Event proceeds benefit our Foundation for Ethics.

4th Tuesday of each month

Event, sponsorship, and registration information is available

One Safe Place Auditorium

on, or see details on page 19.

11:15 AM – 1:15 PM

Thursday, October 13, 2016 Shotgun Start at 1:30 PM, Dinner begins at 6 PM


2016 Annual Meeting Call in or come to our office and hear our annual report on BBB business, contribute your opinions and meet our Board

WIBN 25 Women to Watch Award Ceremony

of Directors.

Winter 2016, details coming soon!

Watch for details via email, or contact

d support. Cost to members is $30.00 and $35.00 for

for more information.


Tuesday, October 18, 2016

35 BBB Community




WHY BUSINESSES GET REVOKED Revocation of BBB Accreditation is a multi-step process. 1) BBB works with the business to resolve the issue(s) which put them in potential suspension status.

“Any membership may be revoked by a majority vote of the Board of Directors or Executive Committee if the member fails to comply with the Standards of Membership in the Bureau or for any other good cause as determined in the sole and absolute discretion of the Board of Directors.” (Bylaws – Section 3.2)

2) BBB notifies the business that accreditation has been suspended, explains why, and gives the company another chance to resolve the problem(s). 3) When issues are not resolved, the proposed list of revocations is forwarded to the BBB attorney to review against Uniform Standards for BBB Accredited Businesses and BBB Rating Policy. 4) The company in question is presented to the Board of Directors for revocation.

5) A revocation letter is sent certified to notify the business of their revoked accreditation status. A business whose BBB Accreditation has been revoked may request an appeal in writing by sending a written request via U.S. certified mail, return receipt requested to the Chief Executive Officer of BBB within 14 business days of receipt of notice of the revocation.

The following businesses have had their BBB® Accreditation revoked due to the business’ failure to maintain specified Accredited Business Standards.

MAY Bullseye Automotive

Marine Cobra Pool Service

2518 Central Ave., Suite 100

P.O. Box 854

Grand Prairie, TX 75050

Kennedale, TX 76060

Reason Revoked: Standards 1.4, 6.1 & 6.2

Reason Revoked: Standards 1.4, 6.1 & 6.2

D & S Plumbing

Tropical Designs

1826 Ranch Rd.

1049 Glen Oak Dr.

Grand Prairie, TX 75052

Burleson, TX 76028

Reason Revoked: Standards 1.4, 6.1 & 6.2

Reason Revoked: Standards 1.4, 6.1 & 6.2

For more information on BBB’s Standards of Trust and to view Accredited Business Standards, please visit our website at For revocation questions or assistance responding to consumer complaints, contact the Dispute Resolution Department at 855-621-8566 or complaints at 37 BBB Community

New BBB Accredited Businesses from March 1, 2016 - May 31, 2016 See for a list of current accredited businesses.

3Countries Auto Repair & Body Shop A & P Vintage Trailer Works A Better Weigh Center A+ Construction & Roofing A-1 Locksmith A.J.R. Heating, Air-Conditioning & Refrigeration, Inc.

Aventus Claim Specialists Roofing & Remodeling, LLC B & M Plumbing Bag Tize Balanced Body Chiropractic, PLLC Bambino Palace Montessori & Tutoring Bark N Lounge Bates Heating & Air

A1 Committed Autocare

Beam Team Design, LLC

A1 Magic Touch Construction & Investments, LLC

Bedford Memorial Funeral Home

A2Z Services AB Tree Service ABF Roofing Absolute Landscape & Irrigation ACC Roofing & Restoration Accelerated Property Solutions, Inc. Advance Roofing & Drywall Co. Aerobic Wastewater Service Affordix Air Resolutions by Air Mack AirAware Solutions, LLC AJ’s Custom Cookers America’s Best Roofing Contractors American Pilot Academy American Wrestler Ameripride Roofing USA Anderson R&R Angelic Touch Angelic’s Artistic Hands Angie Leigh Monroe, Inc. Angler Roofing APEXteriors of Tx, LLC Appaloosa Lawn & Landscaping, LLC Apple Roofing & Repair Aquila Environmental, LLC Ashley Construction Aspen Contracting, Inc. Aspen Roofing, Inc. At Your Request Landscaping & Tree Service Austin Roofing & Restoration General Contracting Auto Hail Doctor

Benbrook Air Conditioning & Heating, Inc.

Carter Classic Sound Casa Sweets CBS123 Construction, LLC Centertainment Focus Network CER Electrical Services, LLC Cheer Legend Champions Chester McGowan’s Building & Remodeling Chris Gamblin Construction Christal Clear Pools Christopher Grace Custom Homes, LLC

Benchmark Construction & Development, Inc.

CIMA Painting, Window Cleaning & Powerwashing, LLC

Benco Construction Services, Inc.

Circle T Custom Homes, Inc.

Bennett Building Systems, Inc.

Clean Ridez Auto Accessories

Best HVAC Service Company

Clearview Speech & Consulting Services, PLLC

Best Value Plumbing, LLC

CM3 Construction Group

Bex Laser Aesthetix

CMS Cleaning-Pros

Big Country Air

Cohesion Construction & Roofing

BNR Roofing, Remodeling & Construction

Commercial Claim Pro

Bo’s K9 Magic

Complete Care Chisholm Trail

Bob’s Pool Service

Complete Care Southlake

Bobby Tims Contracting

Conrad Roofing & Construction Co, LLC

Bodybar Fitness- Fort Worth

Cornerstone Storm Restoration, LLC

Boundless International Solutions, Inc.

Corporate Couriers

Bowie Drive Animal Hospital

Covenant General Contracting, LLC

Brad Buckner Roofing & Construction

Cowboy Roofing

Braughton & Sons Custom Fencing

Cowboy Roofing & Remodeling

Browns BBQ

Cowtown Remodel and Construction, LLC

BTMD, Inc.

Creative Renovations

Bugkiller Termite & Pest Control, LLC

CrossCountry Mortgage, Inc.

Building By Design Custom Cabinets

CTD Restoration Co.

Burleson Electric

D Donald Construction

Burleson Mulch & More

D Reed & Associates, PLLC

Burtnett Air Conditioning & Heating

D Trotter Group, Inc.


DA Lamont Public Adjusters, LLC

Bynum’s HVAC Service

Dale Company

BZA Group

Dallas Gold & Silver Exchange

C-Chad Properties

DAPco Garage Door Service

Cabs 4 Kiddos

Dauphin Dent Service

Campo Verde

David Hart Homes

Capital West Securities

Days Inn

Career Image Consultant

DC The Dent Center, LLC

Carie Boyd’s Prescription Shop

DDS Dent Repair, Inc.


New BBB Accredited Businesses from March 1, 2016 - May 31, 2016 See for a list of current accredited businesses.

Deborah’s Cleaning Service Dent Direct, LLC Dent Solutions Devil Dog Graffix DFW Brick Repair DFW Wellness Pharmacy Diamond Luxe Travel & Planning Discounted Roofing DNA Pest & Lawn Care, LLC Doane Realty Group Don Davis Scuba Done Right Remodeling Dorsett, Johnson & Swift, LLP Double R Grease Service Duncan Enterprises DUO Contractors, LLC E & S Gun Safety Training, LLC E9 Construction, LLC Eagle Autoglass Early Bird Construction Company Element Home Restoration Elite Finds & Things Ell’s Place Endeavor Acquisitions, LLC Energy Star Construction, Inc. Enhanced Roofing and Remodeling, LLC Enviro-Master Services DFW-West Equine R&R Center, Inc. Erwin Manufacturing, LLC Escape Management Group, Inc. Everlast Commercial Roofing Exquisite Exterior Spaces Extreme Movers, LLC Eyecrafters at Northside EZE Solutions, LLC Fabulously Fierce Shoez Faithbridge Design Co. Fancy’s Personal Chef Services Fat Loss DFW Flash Finish Dent Repair FMN System Food 4 Life 39 BBB Community

From The Ground UP Construction & Remodeling, LLC Frontline Property Management, Inc. Frontline Renovations, LLC G. Ferguson Construction G.M. Chapman Construction Company, LLC G3 Construction Group Galaxy Garage Doors Gallery Built Roofing Solutions, LLC Gentis Consulting, LLC Gerenteed Equipment Solutions GL Custom Texture & Renovation Glass Doctor of Fort Worth Metroplex Glass Knights Global Express Delivery, LLC Golden Triangle Air Conditioning & Heating Co. Gothic Butterfly Estate Sales Graff Chevrolet

High Family Homes, LLC Hobbs Roofing Hoho’s Garden Landscapes Holbrook Landscape Services, Inc. Holland Air Conditioning & Heating, LLC Home Delivered Foods by Dave Young Home Repair Specialist Homeworks Hope Home Care, Inc. Hudson Oaks Family Dentistry Hulen Auto Collision Center, LLC Hy-Point Roofing ICRC Roofing Independence Roofing & Construction Installation Management Services Intellident, Inc. Intelligent Systems Solutions

Granbury Home Improvement

International Renowned Beauty Academy of Fort Worth, Inc.

Grand Champion Restorations

J & L A/C Heating - Systems Corporation

Granger Group Insurance

J & S Electric

Grapevine K9

J W P H Architecture, Inc.

GraySky Enterprises, LLC

J’Z Landscaping

Grayson Allen Fine Jewelers

J.C. Densmore Construction

Green Zone Efficiency

J.D. Taylor Contracting, Inc.

Greyhawk Roofing, LLC

Ja-Mar Roofing & Sheet Metal

Gypsy Rose Jolie

Jamz Sports 2.0, LLC

H & H Automotive Machine Shop

JB Cars & Trucks

H & H Construction

JCo Roofing, LLC

Hail Star PDR

Jeff Tucker Roofing

Handy Gonzo’s Home Improvements

JGray Enterprises

Hardwood Floors Fort Worth

Jim Jennings Metal Buildings

Harvest of the Earthen Den

JJ Gutters, Inc.

Hawk Construction, LLC

JJ’s Diesel Repair, LLC

Hawkins Residential Roofing, Inc.

JL Off-Road Customs

Healy Contracting

Johnnie Brock

Heath Mobile Veterinary Services

JSM Roofing & Construction

Heath’s Automotive, LLC

JSR Electrical Services, LLC

Heritage Family Eyecare

JT Tax Pros

Hernandez Masonry & Concrete

Juarez Home & Lawn Service

HG Roofing

June LeJeune & Co.

High Caliber Alarms, Inc.

Jus Balls Management, LLC

New BBB Accredited Businesses from March 1, 2016 - May 31, 2016 See for a list of current accredited businesses.

K & K Roofing & Construction, LLC

Merkwan Tree Service, Inc.

Phillips Painting, Roofing, & Gutters

K & L Roofing

Metal Form

Pillar Construction Texas, LLC

Kasper, LLC

Mid Tex Roofing

Pink Sign Sales, LLC

Keller Glass & Mirror

Military Connection Service

Platform Roofing

Killer Motor Sports

Minnich Roofing

Pool Logistics

KKA Roofing, LLC

Moritz Kia Alliance

Power Steam Carpet Cleaning, LLC

Kleening by Karen

Morris Elliott, Inc.

Powerful Piers Foundation Repair

Koepp Construction, LLC

Mosaic Electric, LLC

PR Design Group

La Ross & Son Construction

Mow ‘N Go, LLC

Prairie Clothiers

Law Office of William A. Walsh

Moxy Mobile Solutions

Precious Paws Pet Sitting

Lawn Tech Lawn & Landscape

Ms Linda’s SEAM

Precision Data Services

Lee’s Roofing & Construction

My Detail Guys, LLC

Premier Mobile

Liberty Bank

N-Tex Service Company

Preservation Tree Services, Inc.

Life Roofing & Construction

Nailon Construction, LLC

Prestige Painting

Lighthouse Furniture & Design Center

Nails Roofing Ent.

Pro Select Flooring Company

Lightning Roofing Company

National Tax Centers of South Fort Worth, Inc.

Pro Touch Renovations

Like My Own Childcare, Inc.

Nelson Mechanical

Pro-Brush Painting

Limousine Expert Consulting

New Generation Roofing & Remodeling

Pro-Clean Technologies, Inc.

Liverman Roofing

North Texas Comfort Heating & Air Conditioning

Professional Design Center

Lone Star Building Services

North Texas Pro Wash, LLC

Prosperity Mortgage, LLC

Lone Star Lifestyle & Landscapes, Inc.

North Texas Veterinary Hospital, PLLC

Purworth Plumbing, LLC

Lonestar Masonry Repair

NY Pizza & Pasta

Putnam Exteriors, LLC

Lonestar Tire & Service

Oakwood Assisted Living & Memory Care, LLC

Quality Edge, Inc.

Los Alamos Construction

Oates Financial & Tax Service

Quality Inn & Suites

Luis Navarro Construction

Oates Restoration & Construction

Quality Inn & Suites Hotel

M & S Supply Company

Oh Taste N See Soul Food

Quest Cable Services

M & M Roofing & Construction

OnSite Fleet Services of Texas

R&R Roofing, Construction & Repairs

M/C Law Firm, PLLC

Operation Billing

Rapid Cleaning Services, LLC

Magavi Boutique

Outlaw Restoration & Construction, Inc.

RDH Vending

Mainini Tree Services

Over The Top Roofing

Recycled Guitars

Manly Maids Pool Leak Detection

Oxi Fresh of North Texas

RedIvy Portrait Studio

Mansfield Chiropractic

P&D Striping and Construction, LLC

Renew Home Exterior

Master Gardener


Restaurant & Commercial

Master Tech Garage Doors

Paradise Roofing, LLC

Professional Cleaning Service

MC Maintenance & Construction Services

Park Vista Townhomes, LP

Retirement Consultants Group, LLC

MC4 Roofing & Construction, Inc.

Patricia Choice of

Richard Noon & Associates, LLC

McClung Roofing

Fadel Buchanan Real Estate

Robinson Roofing & Construction Co, Inc.

MDC Granite Vision

Patrick Construction


Me’Osha’s Fashion

PCA Sportswear

Route 66

Medical Career Training

PCCS Professional Chimney Sweeps

Royal Flush Plumbing

Medigy, LLC

Peerless Electric Co., Inc.

RPM CNC Components

Memorial Monuments, Inc.

Pence Roofing

RSM Painting & Gardening Services


New BBB Accredited Businesses from March 1, 2016 - May 31, 2016 See for a list of current accredited businesses.

RTS Roofing, LLC

Superior One Roofing & Construction, Inc.

Victorino’s Flooring, LLC

S&S Total Energy Solutions, Co.

Superior Pressure Wash & Clean

Victory Roofing & Construction

SafeGuard Investments

Superior Skylights

Victura Roofing, LLC

Salcido’s Concrete Works

Susy Saldivar Real Estate

Village Homes

Salgado’s Fencing Co.

T I S Foundation Repair

Vision Restoration & Contracting

Salon Milian

Tarrant County Roofing

Wallace Plumbing, Inc.

Serene Country Homes, LLC

Taylor General Contracting Co., LLC

Waterstone Mortgage Corporation

Seriously Refinishing

TeamCo Services

Weatherproof Exteriors

Sharper Minds

Tech Shark Global, LLC

Webb Roofing & General Construction

Shawzer, Inc.

Terry Builders, Inc.

Webb Roofing & Construction, LLC

Shaye’s D’vine Perfection, LLC

Texas Appliance Supply, Inc.

Wedgwood House & Hound

Shaynu Renovations, LLC

Texas Gold Minors

Westex Roofing

Shields Roofing

Texas Kustomz

White Hat Holsters, LLC

Short Haul Concrete, LLC

Texas Mobile Mechanics

Willett Bar-B-Que & Catering

Sierra Roofing Co.

Texas Outlaws Diesel Repair

Willy Lewallen & Sons

Sigala’s Custom Remodeling

Teyshas Roofing

Window Medics DFW

Sigma Mailing Service, LLC

The Chowtreez Landscaping Full Lawn Services, LLC

Wortham Bros., Inc.

Silverback Shredding Services, LLC Smith & Sons Construction Smith Taxes & More Sooner Commercial Construction Source Auto Glass South Arlington Injury Center, LLC Southlake Classic Pet Retreat, LLC Southwest Steel Factory Spangler Catering Services, LLC Specialized Equipment Service Specialty Painting Contractors Speed Fab Crete Corporation SPS Roofing Steadfast Creative, LLC Steamatic of Dallas/Fort Worth Steve Bumpas Custom Homes, Inc. Steve Naylor Countertops Stewart Roofing STF Design & Build Co., Inc. Stone Pro, Inc. Stonewater Contactors, LLC Sugar Shack Shaved Ice & Treats Summer Sky, Inc. Sunrise Roofing Super Duper Handy 41 BBB Community

The Curlee Agency The Cut Above The Fence Rescuer The Marketing Blender The Mobility Marketplace The Screen Machine The Vamp Shack Things For Queens 101 Titan Quality Power Services, LLC Tony’s Lawn & Tree Transitional Property Solutions Trevco Restoration & Roofing Trinion Financial Trinity Custom Triple C Builders Troupe Eyecare, LLC Truck Body Repair Tuminello & Associates Unique Stone Masonry Universal Auto Hail Repair Valero Contracting Valu-Dent Velocitech Services Vet Tech A Go Go

Xenith Electrical Contractors, Inc. Zafra’s General Repairs ZEMs Gems & More Zounds Hearing Fort Worth Zumba With Samantha

FA S T, F R I E N D LY, A N D A F F O R DA B L E Real Estate & Architectural • Editorial / Adver tising • Professional Head shots • Products / Food

www.julienlamber | (817) 681-9851 | 730 S Saginaw Blvd, For t Wor th, T X


2016 Torch


Feb 20

43 BBB Community

Ft. Worth


6:00-8:30pm | Fort Worth Zoo Wild Art Gallery 1989 Colonial Parkway, Fort Worth, TX 76109


About Business For more info contact: or 817-509-9728


Fort Worth, TX Permit No. 158

Better Business Bureau 1300 Summit Ave., Suite 700 Fort Worth, Texas 76102



BBB Community | August 2016  
BBB Community | August 2016