s t e r c e s d iPa d e l a reve r e v o c is d d n a ms le b o r p t o o h s Trouble 11 S iO r o f s ip t time-saving
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to iPad User Magazine, helping you to do more with your iPad
ne of the best things about using an iPad as your ‘main’ computer is that it’s much more reliable than a lot of laptops that cost the same. But it’s still a big pile of software, and software goes rogue. Sometimes it stops working the way it should, and sometimes an update changes the way it works, leading to confusion. This issue, we’ve got a guide to troubleshooting problems with your iPad on iOS 11, that will help you fix any foibles you’re having with your tablet. After that, it’s onto doing more with the iPad, and I think the tips in our keyboard tutorial are the best ways that anyone can speed up their tasks, because pretty much everything involves some kind of writing. When you know how to make the keyboard do the things you want more easily, the little time savings can really add up. Beyond that, we’ve got great guides for sharpening your productivity and your artistry. For the former, our guide to making your cells smarter in Numbers and using snippets to store information are really useful. For the latter, enjoy making music and beautiful moving images.
MATT BOLTON Editor
iOS troubleshooting guide Learn how to pinpoint problems on iPad
Uncover iOS’s hidden speed-typing features Productivity-boosting tricks of your keyboard
Produce stunning videos to share online Discover how to use Apple Clips to create videos that catch the eye
Record world instruments in GarageBand How to play touch-controlled instruments
Clever cell tricks in Numbers Make data entry even easier
Keep track of your clippings with Copied A clipboard manager with some extra features
Make cinemagraphs with Draw Motion Photos that move! What witchcraft is this?
Apple Gear Apple’s latest iPad gets reviewed, plus new accessories for your tablet
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iOS Troubleshooting guide
iOS troubleshooting guide Learn about iOS 11 changes and how to pinpoint problems on iPad and iPhone
any bugs that existed in early versions of iOS 11 have now been fixed, and upgrading should be fairly painless. If you’re curious about what has been resolved, Apple maintains a detailed list at bit.ly/ ios11notes. Note that this isn’t exhaustive, though – from its contents, you wouldn’t have a clue as to why an app might no longer show up in Spotlight’s search results, for example. (We’ll talk about that specific issue in a moment.) There are always some stumbling blocks in software, no matter how well-made it is, so over the next few pages we’ll help you overcome common problems and show how to track down persistent issues. Some are specific to the way things work, or have been changed, in iOS 11, while some apply to earlier versions too.
iOS 11 has matured into a generally reliable release, with plenty of good new features, but there are behavioural changes you need to know about.
Important iOS changes to know about If you valued the extended keyboard in landscape mode, note that it is absent in iOS 11. Key order in the bottom row also changes when rotating an iPhone (but not an iPad), swapping the Emoji and 123 keys, and moving the mic key even further. Google’s Gboard app lets you make your own custom keyboard. If an app no longer appears in search results after upgrading, locate it in the
Apps may not be listed in search results until you turn on their Show App switch in Settings.
list In Settings > Siri & Search. Tap its name there and turn on the Show App switch; this isn’t available for every app, but where it is shown, it initially matches the Search & Siri Suggestions item’s state, hiding the app in results as well as its contents.
Connectivity clashes As is common with updates, iOS 11 can result in Bluetooth and Wi-Fi oddities, and these can affect pairing with a Watch. After upgrading to iOS 11 and watchOS 4, your Watch may lose its connection with your iPhone. Try shutting down both devices and then powering them on again. If that doesn’t help, you’ll need to unpair them, which is best started on your Watch. Once they’re unpaired, turn your Watch off and then on again, before pairing it with your iPhone in the normal fashion. Similarly, unpairing and then pairing can fix other Bluetooth issues.
The Wi-Fi and Bluetooth buttons in Control Centre no longer work as you might expect; turning them off in iOS 11, merely disconnects from networks and devices until 5am. This is to ensure AirDrop, AirPlay, Continuity, and Watch connections are unaffected. This means that power is still supplied to the radio hardware. If saving power is your aim, you’ll need to turn them off in Settings.
Wi-Fi and Bluetooth buttons in Control Centre no longer turn those systems off completely.
Troubleshooting guide iOS
n The 32-bit issue > Ideally before you move to iOS 11 (and while running at least iOS 10.3), go to Settings > General > About > Applications. You’ll see a list of any 32-bit apps on your device, which will stop working if you upgrade. If there’s no update available for the versions of those apps you already own, go to the App Store and search for each app’s developer name. They might offer an upgrade as an entirely new app, but that usually requires you to purchase from scratch. Failing that, visit the developer’s website to check if it states the app is discontinued or has been taken on by another company. Some, such as The Omni Group, offer upgrade pricing if their new app detects an older version is installed. So, don’t delete the old one till you’ve checked for this, as iOS 11 refuses to download 32-bit apps. If there’s no obvious upgrade path, you’ll need to seek out a replacement on the App Store.
hort of storage? An over-theair update to iOS 11 may fail because the process needs more space to store the update. One solution is to use iTunes on your PC or Mac: open it, connect your device using its cable, click the device icon near the top left, and click Check for Update. Once you’re on iOS 11, you can avoid this situation in future. Go to Settings > General > [Device] Storage. Accept the recommendation to offload apps if you are okay with iOS deleting apps on your behalf when it needs space – it’ll retain their data. To get one back, tap its Home screen icon. Or, you can manually offload an app of your choosing: tap its name below, followed by Offload App.
The ability to offload apps (but retain their data) is new in iOS 11. It can be automatic or manual.
> Sometimes updates get stuck, or fail part way. This can leave the update file taking up storage, which then prevents you from having another go. In Settings > General > Storage & iCloud Usage > Manage Storage, look for the software update. If you see it, delete it and then try again. If your device is very short of storage, you may find it better to perform the update through iTunes.
What if my device freezes during startup? > Apple and service providers can help, or try the following advice from Apple to enter recovery mode (if you have an up-to-date backup). Connect the device to iTunes on your Mac, then force it to restart: On an iPhone 6S or earlier or an iPad, press Home and Sleep/Wake; on a 7 or 7 Plus, press Volume Down and Sleep/Wake; or on 8, 8 Plus or X, press and release Volume Up, then press and release Volume Down, and then hold the Side button. Hold the buttons till you see the recovery mode screen; when iTunes prompts you, choose Update. When that’s done, try restoring your backup.
Photo & video compatibility
Apps that are incompatible with iOS 11, because they’re 32-bit, are listed in Settings.
Failed upgrade or update
ew HEIF and HEVC still image and video formats in iOS 11 take up less storage on your device. They roughly halve the space each photo or video takes up. Capturing media using them requires an iPhone 7 or 7 Plus or later, a 10.5-inch iPad Pro, or a second-gen 12.9-inch iPad Pro. Any device that supports iOS 11 can view the photos, and edit them. Choose the format that’s used in Settings > Camera > Formats. Pick High Efficiency for the new formats; Most Compatible is good to ensure files work with other apps and workflows relying on older formats – particularly useful if you use a desktop app that doesn’t work with HEIF/HEVC. When you share HEIF/HEVC content to a destination whose support for it is unclear, iOS 11
will autoconvert it to a more compatible format, which imposes a slight delay – a progress indicator is shown. Older iOS devices can view, edit and duplicate HEIF and HEVC files, but their hardware limits the resolution and frame rate of video they can work with.
If the hardware in your device supports HEIF/HEVC encoding, set them as the default to save space, or opt for older formats for broader compatibility.
iOS Troubleshooting guide
How to Troubleshoot your iOS issues
1 Find the app
2 Force the app to quit
3 Shut down
4 Back up to iCloud
5 Back up to iTunes
6 Remove the app
7 Reinstall the app
8 Reset settings
9 A full erase and restore
If an app causes problems and is still open, close it and try opening it again. If it’s unresponsive, force it to quit. Double-click the Home button (or swipe up from the bottom and hold your finger on the screen) to open the app switcher.
Before trying anything more involved, make a backup of your device. To do so using iCloud, connect to Wi-Fi, then go to Settings > [your name] > iCloud > iCloud Backup and enable this feature. Start a manual backup and let it finish.
In the App Store, tap Today in the bottom bar, then your profile image at the top of the page, and then Purchased. Tap Not on this iPad/iPhone, locate the app in the list of past purchases, and tap the download icon to reinstall the app.
Swipe horizontally to find the app, then swipe upwards on its preview to force the app to quit. On iPhone X, hold your finger on an app’s thumbnail until red minus buttons appear, then tap the button on the one you want to quit.
To back up using iTunes instead, open iTunes on your computer, connect your device, click its icon at the top left, then click Back Up Now. Once the backup is complete, eject the device and then disconnect it from your Mac or PC.
Turn off Find My iPad/iPhone in Settings > [your name] > iCloud. If you use a Watch with an iPhone, unpair it now. Before trying a full factory reset, consider using Settings > General > Reset > Reset All Settings as your next step.
If restarting the app doesn’t fix the problem, shut down your device by holding the Sleep/Wake button and using the slider to turn it off. Once it has fully shut down, start it up as normal and then check for updates in the App Store.
First, try iOS 11’s ability to manually offload apps, which only deletes the app from your device, not its data. If that doesn’t work, hold a finger on the app’s Home screen icon until it jiggles, tap the X that appears on it, then tap Delete.
Next, reset your device in Settings > General > Reset > Erase All Content and Settings. Reinstall the app and see if it works. If it does, reset again, restore from your last backup and try again. If the issue returns, seek the developer’s help.
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iOS Keyboard tricks
Uncover iOS’s hidden speed-typing features
The productivity-boosting tricks concealed under your keyboard it will take 25 minutes you will learn How to type faster with iOS’s built-in keyboard shortcuts You’ll need An iOS 11 device (some features work on older versions)
To switch to another keyboard, tap the globe or emoji key 8|
You might think that to get any serious typing done on an iPad or iPhone, you need to use an external keyboard. While it’s true that you can do that – over Bluetooth, using a Smart Keyboard, or using Apple’s Lightning to USB adapter – if you learn the little tips and tricks Apple has baked into the on-screen keyboard, everything from a tweet to the next great novel is well within the reach of your fingertips. Let’s get typing! We’ll start with something fundamental. Most people will only really use one keyboard for typing, but you can set up several. One main use for this is for typing in different languages; adding other keyboards in Settings > General > Keyboard > Keyboards doesn’t just change the layout of the keys to match conventions in that country (AZERTY rather than QWERTY in France, for example), or even the input method entirely, but it changes the autocorrect dictionary, too. (Here’s a really hidden feature: you can override the keyboard layout change – to retain the benefits of the
autocorrect change without the confusion of letters moving around – by tapping the name of the keyboard you’ve added in this list.) If you do type in more than one language, therefore, and have been cursing autocorrect for mangling your words, here’s the solution, and it even works for different versions of English; handy if you sometimes need to ‘humor’ our ‘neighbors’ in America without causing ‘offense’. 1 To switch between the keyboards you add (in the order you set them in Settings > General > Keyboard > Keyboards), tap the globe icon at the bottom left of the keyboard. If you only have one main keyboard installed, this will instead be a smiley face, as it toggles to the emoji keyboard.
Emoji and special characters So long as you have the Predictive bar turned on, though, it can act like emoji search, and you don’t even have to switch to that keyboard; type ‘chips’, say, and the last option in the predictive bar is the French fries emoji.
Keyboard tricks iOS
Tap it to replace the word with the emoji. (Even this is localised, delightfully; this particular example doesn’t work with the US English keyboard, since ‘chips’ are crisps in America!) You might be used to tapping ‘123’ to switch to the layout with numbers, but if you only need to type a single character from this keyboard, it can be more efficient just to drag your finger from the ‘123’ to the desired number key – the keyboard will temporarily switch layout in between – then release to get back to the usual keyboard. If you’re on any iPad except the 12.9-inch (and only then when using optimised apps), you also see secondary characters on the keys; just flick down on the key to type them. 2 Hold a finger on a key to see alternate characters, and voilà – you can type ‘voilà’! It works for less well-known things, too; hold on the £ sign, for example, and you get other currency symbols, or on the full stop when entering a web address in Safari to see other domains, such as .co.uk, .com and more.
Move the insertion point The traditional way to move the insertion point, or caret, around on iOS is to hold a finger on the text you were writing, and then use the magnifying glass pop-up to get it into the right place. That’s a little fiddly and prone to error around the edges of the screen, and there is a better way on iPad, and iPhones with 3D Touch.
On an iPad, you can just place two fingers on the keyboard and slide them around to move the caret, and on an iPhone with 3D Touch, press firmly on the keyboard with one finger to switch to this mode, then slide your finger around. Once you’ve moved the caret to where you want it on iPad, lift your two fingers, set them down again, wait a beat, then move; you’ll then be selecting text. On iPhones equipped with 3D Touch – the pressure-sensitive display technology that was introduced on the iPhone 6s – you have extra options for text selection, though they take some trial and error to learn. Once you’ve pressed firmly on the screen to move the caret, you can reposition the caret over a word and then press even harder to select just that word. That bit’s easy enough, but with practice you can also double-press to select the whole sentence at once, or triplepress to select the whole paragraph. 3 You can combine the two-finger and 3D Touch shortcuts with dragging. Let’s say you have a three-sentence paragraph and want to copy only the first two sentences; press firmly to start moving the caret, position it anywhere over the first sentence, double-press to select that sentence, then drag to the second, which will be selected in its entirety – though the paragraph’s final sentence will be left out. In either scenario, you can grab the little handles that appear at each end of your selected text to fine-tune what you’re picking
Genius tip! Made a mistake? You needn’t reach for the Undo button to roll back your text; just shake your device, provided Settings > General > Accessibility > Shake to Undo is switched on.
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