CC-I3: ING Insurance: the Journey towards Customer-Centricity

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Customer-Centric Innovations, Inspirations and Insights

December 2013, Issue 01

ING Insurance: the Journey towards Customer-Centricity Seen through the eyes of its people

We want to take a leading role in the insurance industry. We want to be the ones making it better: customer-centric and sustainable. DAVID KNIBBE, CEO, ING INSURANCE INTERNATIONAL