KNOW BEFORE YOU BOOK please read
Brochure Accuracy Although we have made every effort to ensure that the content of this brochure is correct at the time of publication (September 2011), it is inevitable that circumstances may change. Facilities may be withdrawn due to maintenance e.g. the pool is closed as it needs a tile replacing. Public and religious festivals may also impact on the availability of facilities both in the hotel and the resort. We will endeavour to advise you of changes we are aware of prior to travel. All pictures shown have been checked for their accuracy; however it is realistic to assume these have been taken during the most favourable conditions so seasonal variation may apply. Any room shots are intended to give an overall impression of the hotel and we can’t guarantee the décor will be the same in your room. No brochure, no matter how detailed, will be able to give you all the information you require, either prior to booking or during your holiday. For this reason we do recommend some personal research into your chosen destination(s) prior to booking. We also have a large selection of hotels and resorts which we have not brochured and these are available on our website www.wandotravel.com Your Travel Arrangements As you would expect from one of the leading tour operators to the Mediterranean, we offer a wide choice of flights from scheduled airlines to charter flights and low-cost airlines, and to our worldwide destinations we offer the leading carriers such as British Airways, Virgin Atlantic and Emirates. Although the prices quoted in this brochure include flights from London, it goes without saying that there are many more convenient regional airports up and down the country. We are able to arrange departures from all over the UK, so if you have a local airport that would suit you better, please contact us and we will organise a quotation for you. Our Selected Hotels Virtually all of our hotels are at least superior first class rising up to super luxury. This will generally ensure the good standard of accommodation and associated features; however we have no control over bookings accepted by hotels other than our own. The hotels we feature can be shared with guests from other countries, with differing customs and cultures which can add to the atmosphere and experience in varying ways.
We have full details available of exactly which child facilities are available at our chosen hotels and resorts so please do enquire at the time of booking. Sometimes children of a certain age will not be permitted to use water sport facilities within a resort due to insurance limitations. Should you require further details of age restriction please enquire at the time of booking. Holidays for those with Disabilities Whilst we do accept bookings from those with a disability, not all of the properties featured are suitable. Please enquire specifically if you need any clarification and we will offer our suggestions based on your individual and personal requirements. Building Work If we receive prior advice we will inform you of any building work that we think may affect your holiday. However, please note that we have little or no control over building work taking place on private property that may be adjacent to one of our featured hotels. Holiday Prices Because of the choice we can offer you, it is not possible to list every price on every date. A ‘from’ price is indicative of the lowest price available for the hotel featured and is based on both Low and High Season. These prices may also vary depending on a number of factors such as your exact date of travel, the total number travelling in your party and the configuration of the accommodation. All our quotations are personalised to your exact requirements and each quote will utilise the very best rates available at the time. To help you in choosing a holiday which is tailor made by us to your requirements, please call our sales experts, or visit your travel agent. The holiday price includes: Return flights from London Accommodation on the occupancy and board basis stated Return transfers from the airport to your accommodation
Our Hotel Ratings and Facilities All of our hotels have their own special appeal. We regularly inspect the hotels in our programme and look for qualities that you may also find important, such as comfort of the rooms, location and facilities on offer. We believe there is no such thing as ‘the best hotel,’ however we are confident that we can find a gem within our large collection that will meet your personal taste and requirements.
What’s Not Included in the Price
We do not use star ratings in the brochure as we find these ratings vary vastly from country to country and are often graded on aspects of the hotel that may not be relevant to you, such as conference facilities and televisions in the room.
Car parking in the UK or resort
Whilst we are only legally responsible for resort/property information contained in our brochures and or websites, facilities may change without any notice given to Western and Oriental and we ask that If your holiday enjoyment is dependent on a specific item, please advise us well in advance so we can clarify availability and obtain written confirmation. We are specifically not responsible for third party brochures or website promotions – for example by hotels or tourist boards and of course other tour operators. Seasonality The majority of the resorts and destinations shown in this brochure can be offered on a year round basis although seasonal variances do apply, especially in Europe. These are summarised on the relevant pages. You will note that some of the lower prices and extra value offers apply in the quieter months, when the climate may not be so consistent. During the quieter months hotels may decide to reduce facilities in line with anticipated occupancy (e.g. closure of restaurant/re-painting of pool). Equally in the busier months you should expect a livelier atmosphere with more demands placed on the facilities and the attentions of the staff. This can be particularly evident at times of school holidays when even a quiet hotel can have a sudden change in noise levels. We will endeavour to notify you when a supplier informs us in advance of any service closure or reductions, however some operate this based on their daily occupancy levels and we therefore cannot know of this in advance. If you feel that a particular service is paramount to your holiday enjoyment please do inform us in advance.
Essential Kids Facts On each page we have included an easy reference box with all the essential facts to help you choose the best hotel for your family.
Holiday insurance Transportation between your home and UK departure airport UK regional flights to London Food and beverage on flights (although some carriers offer these on a complimentary basis) Porterage where not provided by the hotel Tips and gratuities Tourist taxes payable locally (usually a nominal nightly fee) Special Offers These additional offers can really enhance your holiday enjoyment and details will be provided within your quote. Some of these offers have limited availability so early booking can be essential. A realist will accept that very few hotels will give much away in their peak demand months; however in the less busy months they will be more willing to entice you. It will therefore not come as a surprise that some of these extra value offers occur when the weather is less consistent. Passports and Visas All British Citizens must be in possession of a valid 10 year passport. This should have a minimum validity of six months (several countries are strict on this). UK passport holders do not currently require visas except for Vietnam, Laos, Cambodia, India, Bali, Australia, and China; however it is your responsibility to check that you have all valid documents in advance of booking your holiday. It is important that your passport has at least one clean page for entry visa to be inserted. Other nationals should enquire at the relevant embassy. This information is correct at the time of going to print and may be subject to amendment. Your passport and air ticket must be in the same name. If you have recently married and your passport is in your maiden name, your marriage certificate must be taken with your travel documents.
Published on Apr 3, 2012