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About Us Fullcircle is a national provider of drinks dispense and facilities management services in the UK. We offer a comprehensive and integrated range of services to fulfil our clients’ property maintenance requirements. Operating from our head office in Cwmbran, South Wales, we are supported by our network of 22 depots based throughout the UK.


Contents

About fullcircle 03 Mission 04 One Brand United Voice 05 National Coverage 07 The Fullcircle Foundation

0845 177 0846

info@fullcircle-tfm.co.uk

www.fullcircle-tfm.co.uk


about fullcircle

MISSION MISSION We aim to become a one stop shop for facilities management and drinks dispensing in the UK, expanding the diversity of our services and our client portfolio, without compromising our commitment to a personal, professional and reliable service.


ONE BRAND UNITED VOICE To achieve our mission, we have developed a set of goals, which each of our employees work to achieve:

Advanced Service

The Complete Solution

Innovation is Key

To offer a customer service function that is second to none within the facilities management and drinks dispense industry, exceeding client expectations.

Continuously aim to further streamline our clients’ maintenance solutions by adding new services to our portfolio and developing existing services.

Be a forward thinking company, using the latest in technology, with the aim of increasing productivity and running a cost effective operation for our clients.

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about fullcircle

22 LOCATIONS NATIONWIDE


Cwmbran Fullcircle House Lakeside Llantarnam Cwmbran NP44 3XS

Bristol Unit 1a Barton Hill Trading Estate Herapath Street Barton Hill Bristol BS5 9RD

Bedford Unit 2 Bedford Business Centre Mile Road Bedford MK42 9TW

Barwell Unit 4a Dawson Lane Barwell Hinckley Leicester LE9 8BE

Cannock Brookfield Drive Cannock Walsall WS11 0JN

Chesterfield Unit 3 Waterloo Court Markham Lane Markham Vale Chesterfield S44 5HN

Crayford Unit 4 Acorn Ind. Estate Crayford Kent DA1 4AL

Crook Unit 10b Beechburn Road Crook DL15 8RA

Dundee Keepsafe Camperdown Rutherford Road Dundee DD2 3XH

Dukinfield Globe Square Dukinfield Greater Manchester SK16 4RF

East Kilbride 35 Hawkbank Road East Kilbride Glasgow G74 5EX

Featherstone Unit 4 Lister Park Green Lane Ind. Estate Featherstone WF7 6EH

Gt. Yarmouth Unit 1 Riseborough Court Vanguard Road Gapton Hall Ind. Estate Gt. Yarmouth NR31 0NT

Inverness 36 Shore Street Inverness IV1 1NF

Isle of Wight C/O Vectis Storage Osborne Stable Block East Cowes Isle of Wight PO32 6JU

Paignton Unit 24 Torbay Business Park Woodview Park Paignton TQ4 7HP

Preston 148 Brierley Road Walton Summit Preston Lancashire PR5 8AH

Romsey Unit 30 Romsey Ind. Estate Romsey Hampshire SO51 0HR

Stonehaven Gillybrands Farm Cammachmore Stonehaven AB39 3NS

Swansea Unit 11 Gilsea Park Mona Close Swansea Enterprise Park Swansea SA6 8RJ

Watford Unit 10 Kingley Park Station Road Kings Langley Watford WD4 8GW

Livingston Unit 7 Kelvin Square Houston Industrial Estate Livingston EH54 5PF

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about fullcircle

THE FULLCIRCLE FOUNDATION The Fullcircle Foundation utilises the experience and resources within our company to help others. We have made it our responsibility to invest more than just money, but our time and effort, to help and support individuals directly; in keeping with the culture of our organisation.


We are partnered with Dreams and Wishes, an organisation that is dedicated to fulfilling the dreams of seriously ill children and their families. Some of our achievements so far include: 9 Fullcircle employees climbed Killimanjaro, raising ÂŁ26,000 for Dreams & Wishes

Fullcircle employees built a tree house for seriously ill Jack Gow

06 08 Redecorated bedrooms for Iestyn Middle & Phoebe Taylor with paintings of their favourite cartoon characters Every year we donate a sleigh full of Christmas presents to children in hospital


Property Solutions


Property Solutions Fullcircle can provide complete property solutions. We facilitate an extensive range of services from construction, plumbing and electrical to heating, ventilation and air conditioning. Furthermore, we can keep your property maintained internally and externally with our cleaning and landscaping departments. Our 24/7 reactive maintenance team are also on call to solve any issues as they arise.


Contents

0845 177 0846

Our services

03 Building 05 Cleaning 07 Electrical 09 HVAC 11 Grounds Maintenance & Landscaping 13 Reactive Maintenance

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www.fullcircle-tfm.co.uk


our services

BUILDING Fullcircle’s highly qualified building and maintenance team are committed to providing a high quality, professional service from the smallest reactive jobs to major commercial refurbishments. We work closely with clients to ensure specifications are met consistently and

safely within the appropriate timescale. Our team can offer tailor made building and maintenance packages to suit both public and private sectors with specialist services including:


Property design and fit out General builds (extensions, construction etc) Reactive and planned maintenance Roofing installations, repair and renewal Carpentry and joinery Painting and decorating Plumbing installations and repairs Glazing

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our services

SPECIALISING IN ALL ASPECTS OF

CLEANING Fullcircle have gained a wealth of experience, with contracts ranging from small residential blocks through to large scale commercial, retail and industrial buildings, including multi-storey offices. Our meticulous cleaning team are fully trained to work safely 05

with the latest equipment to provide the following specialist services:

Office cleaning Window and canopy cleaning Builders cleans Jet washing Carpet and upholstery cleaning Graffiti removal Water ventilation and treatment Litter collection and waste removal


our services

ELECTRICAL Fullcircle’s NICEIC approved team of engineers are technically equipped to respond to all types of electrical work

Electrical installation Inspection & testing Reactive & planned maintenance Portable appliance testing (PAT)

nationwide. We offer energy efficient and cost-effective maintenance and testing to all our clients. Our services include:

Periodic inspection and testing (PIR) Security/alarms, CCTV and lighting Emergency lighting Outdoor electrics


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our services

HVAC HEATING, VENTILATION AND AIR CONDITIONING

Fullcircles’ HVAC department are established as one of the leading installers of air conditioning and control systems in the UK for Mitsubishi Electric, Daikin and Mitsubishi Heavy Industries. Our enviable list of clients don’t take days

off, which is why we also provide an emergency out of hours service, seven days a week, with the additional option of planned maintenance. The strongly accredited HVAC team of engineers can offer the following:

Supply and installation of the UK’s highest quality HVAC systems Over 20 years’ experience in the HVAC industry A fast and efficient valuation/quotation service An individualised design service that meets your product needs and budget Contact Centre open 24/7, 365 days a year 09


our services

GROUNDS MAINTENANCE & LANDSCAPING At Fullcircle we recognise that the appearance of your organisation speaks volumes about how it operates internally, which is why our team of grounds maintenance and landscaping experts offer a 11

proactive and responsive grounds care and maintenance solution.

Grass cutting Shrub & hedge trimming Weed removal Sports field maintenance & marking


Winter gritting Patio laying Flower & bulb planting Wildlife & pond area creation


our services

REACTIVE MAINTENANCE We provide coverage for all of our services on a reactive basis. From our Contact Centre helpdesk in Cwmbran we coordinate the attendance to solve maintenance issues nationwide. All of our operatives are fully uniformed and all company vehicles are 13

fitted with a tracker device in order to ensure response times are efficient and prompt. Here are a few of the reasons why our reactive department can help you: Dedicated Contact Centre open 24hr/365 days a year Emergency attendances from 3 hours+ Using our custom made service management software ‘Job Logic’ , clients can monitor job progress and updates Our innovative PDA system means quicker attendances Operatives can attend to quote for works All Fullcircle services available on a reactive basis


Hospitality Trade Solutions


Hospitality Trade Solutions We are the UK’s largest independent drinks dispense service provider, covering any product from beer or wine to soft drinks and hot beverages. We lead the way in the means of new dispense technologies and are proud to add products like Beersaver and our new table-top dispense systems to our list of innovations.

0845 177 0846


Contents

Our services 03 Drinks Dispensing 05 Refrigeration 07 Line Cleaning Solutions 09 Event Bars 11 Vascobelo Coffee

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www.fullcircle-tfm.co.uk


our services

DRINKS DISPENSING Fullcircle is the UK’s largest independent service provider to the drinks industry (formerly traded as Three Nations Ltd), able to provide a complete bar-to-cellar service nationwide. Our unrivalled drinks dispensing department has over 75 years’ experience in the industry, offering a wide range of services to

supply, install and maintain a range of draught dispense solutions. We provide services to a diverse range of clients from individual bars to football stadiums and Glastonbury Festival. We have over 200 technical representatives based throughout the UK who are fully trained in the following services:

Dispense maintenance Supply and installation of equipment Online tracking of orders and maintenance queries Cellar cooling management and bar staff training Event management, including labour Equipment hire, including temporary/ mobile bars

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our services

REFRIGERATION Fullcircle specialise in all areas of commercial refrigeration, having completed projects across a broad range of industries for some of the most recognised brands in the world.

Our team of refrigeration engineers can attend to all manner of projects, from individual bottle cooler maintenance to full-scale installation of cellar cooling systems.

Supply and installation of a range of different refrigeration brands Refurbishment and maintenance of appliances and systems Planned preventative maintenance and servicing Reactive maintenance Quotation service Contact Centre open 24/7, 365 days a year

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our services

BeerSaver LINE CLEANING SOLUTIONS

BeerSaver is an innovative product that can reduce your line cleaning requirements from every week to once a month. Saving you beer, time and money, as well as improving

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the quality of your beer.

A specialised output box is fitted in the Beer Cellar connecting to the beer lines. Specific radio frequencies are continually sent through the lines to reduce the growth of yeast and bacteria which enables beer line cleaning to be dramatically reduced.


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our services

EVENT BARS Fullcircle provide a fully licensed mobile bar and event management service for any type of event from weddings, corporate parties to festivals and shows. The scale of the event and location is no challenge for our in-house events team, who have a long and established history of managing functions, from 2 tap

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garden bars to music festivals such as Glastonbury, Download and Wireless. We can provide all you need to get your event or party flowing smoothly from bar staff, equipment, beverages and cocktails. We can also supply MDUs (Multi Metered Dispense Units), ice machines, bottle cabinets and other bar-associated items.


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our services

VASCOBELO COFFEE At Fullcircle we aim to work with the best to provide our customers with top quality products and services. We work with Vascobelo, Belgium’s Finest Coffee and More Than Just Coffee to provide you with the ultimate coffee experience.

Vascobelo coffee is 100% Arabica and hand-picked at 1,200 metres above sea level. Every bean is fair-trade, organic and Rainforest Alliance Certified. Each week the beans are slow roasted in small quantities in Belgium’s finest roasting houses to guarantee freshness.

Barista Training

Coffee Machines

The art of a good coffee doesn’t just depend on quality coffee beans, it also requires attention to detail in the brewing process. Vascobelo can provide Barista training in espresso brewing, adjusting the grind and milk frothing to get the most out of your coffee machines and grow your coffee knowledge, so that the coffee you supply to your customers is the best it can possibly be.

We can supply Coffee Machines ranging from State-of-the-Art espresso machines operated by skilled Baristas, to automatic machines that are simple to use.

Nationwide Service Providers

We have 22 depots around the country and can be sure to supply a first class maintenance service, from installation and servicing, to breakdown and repairs of your machines.

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Contact Centre


Contact Centre The Fullcircle Contact Centre is the hub of communication at the core of all our operations. We have a dedicated team of customer service representatives available 24/7, 365 days a year. We can offer multi-channel contact management solutions designed to fit your requirements.

0845 177 0846


Contents

Our services 03 Outsourced Contact Management 05 Inbound Customer Services 07 Outbound Customer Services 09 Customer Satisfaction Surveys 11 Technical Services 13 Planning Services 15 Social Media Marketing

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our services

CONTACT CENTRE

OUTSOURCED CONTACT MANAGEMENT Fullcircle offer a range of bespoke contact management solutions that we can adapt to meet our clients’ outsourcing needs. Our wealth of experience in multi-channel contact services means we have a department on our calling floor to suit any requirement. Our Contact Centre is open for business 24 hours a day, 365 days of the year across all of our communication platforms. Performance and productivity is key, and agreed service level requirements between Fullcircle and our clients are both respected

and achieved. Our success is not only down to our robust reporting suites and effective processes, but also our commitment to searching for innovative ways to drive continuous improvement. We would train our agents to your exact specification and monitor them throughout their time working on your campaign. We pride ourselves on our internal quality processes which involve:

Frequent call monitoring and 1-2-1 feedback Focus workshops and top-up training Knowledge retention quizzes Quality incentives


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our services

INBOUND CUSTOMER SERVICES We can tailor our contact management system to suit your needs and provide a team of friendly, professional agents to answer customer enquiries regarding the service or product you want us to represent. We can manage any type of CS campaign from simple or scripted assistance to complex, specialist customer services.


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our services

OUTBOUND CUSTOMER SERVICES 08

We can organise various outbound and customer care activities for your existing customer base, such as welcome calling, upselling, retention drives and surveys. When it comes to sales, we are of the belief that driving inbound contact via promotions or e-marketing, is both a successful and cost effective way to upsell. Let us engage your prospects via e-marketing (subject to supply of existing customer data and DPA requirements).


our services

CUSTOMER SATISFACTION SURVEYS How do customers really see your business? How are you performing in their eyes? What could you do to make them happier? A Fullcircle Customer Satisfaction (C-Sat) campaign will ensure you have the answers to enable you to make smart, customer friendly choices, showing your customers you listen to them and retain their custom long-term.

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our services

TECHNICAL SERVICES Our agents are technically trained to an appropriate level, enabling them to offer first line technical assistance to customers. This involves diagnosing faults and where possible, talking the customer through the fix at the first point of contact. If a fault cannot be fixed over the phone our

agents will use our nationwide network of multi-skilled technicians to attend and fix the issue. To support technical service operations, from a Contact Centre perspective, we have a team of agents dedicated to allocating jobs to technicians, strategically planning their call-out routes and communicating with the customer throughout.


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our services

PLANNING

SERVICES

We have a dedicated team of agents who take requests for planned work, for example, new installations, event bars or landscaping projects. These agents liaise with the correct teams across the country to plan the work and manage customer communications throughout the process. They also plan scheduled maintenance calls, for regular upkeep across the various technical teams.

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our services

SOCIAL MEDIA

MARKETING Our Contact Centre understands the needs of businesses these days, and that an online presence is extremely valuable. Social Media accounts aren’t just a free marketing facility; they’re also a very

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powerful customer service tool. Because your reputation can be built or damaged via Facebook, Twitter and alike, many companies want dedicated coverage by contact centre agents. We can promote


your company and its activities, publish and share all good feedback and also act immediately upon any negative feedback to show how much you care about your customers and to protect the company’s reputation.


Stainless Steel Fabrication


Stainless Steel Fabrication Innovation, Craftsmanship & Service Guaranteed We are a leading company in the manufacture and installation of ductwork ventilation systems, catering fabrication units for industrial kitchens and temporary stainless steel bars.

We have a wealth of experience working for many sectors including commercial, residential, educational and pharmaceutical.

Our philosophy has always been to deliver our contracts to the highest level of quality and service; on time and problem-free. All of our employees work closely with our clients to fulfil all of their requirements in the preparation, implementation and completion of each project.

Our engineering departments are fully supported by our own in-house CAD resources, offering full 3D/BIM modelling, as well as a dedicated health, safety and environment department. Quality is paramount to our business as we strive to deliver exemplary projects.

0845 177 0846


Contents

Our services

03 Catering Fabrication

05 Temporary Event Bars 07 Ventilation

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our services

CATERING FABRICATION We know the hospitality and catering industry well, which is why you can trust that our fabricated catering items are manufactured using top quality, catering-grade stainless steel or aluminium. Whether you’re setting up from scratch, renovating or just need minor repairs; our catering team can design and fit a bespoke range of kitchen equipment.

Extraction units Hot cupboards Cupboards Sink units Wall & centre benches Servery counters Service distribution units Fire suppression systems Bespoke fabrication to meet client’s requirements


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our services

TEMPORARY EVENT BARS Fullcircle provide an unrivalled service to meet customer requirements for all types of temporary bars. We can design and make bars to suit the needs of any event. Contracts we work on range from small one off

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bars for a marquee wedding to providing bars and drinks dispense services for Glastonbury Festival.

Custom built bars Company branding Drinks dispense setup & maintenance


our services

VENTILATION We have the capabilities to provide services ranging from, full airside turnkey installations, to more traditional sub-contract ductwork, as well as supply and install only packages.

Commercial ductwork manufactured and installed to DW 144 Specification Kitchen ductwork manufactured and installed to DW 172 Specification Fire rated ductwork manufactured and installed to BS 476 Specification


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Business Solutions


Business Solutions Fullcircle can provide your business with all the technical and security support you need, as well as branding solutions through our signage department.


Contents

Our Services

03 Audio Visual 05 Signage 07 Network Support & Communications 09 Security

0845 177 0846

info@fullcircle-tfm.co.uk

www.fullcircle-tfm.co.uk


our services

AUDIO VISUAL Fullcircle’s audio visual service department are specialists in their trade, providing bespoke system design, integration and service propositions across all trades. With more than 6000 classrooms, 300 university lecture rooms, 340 Hutchinson 3G Phone retail units & 91 Ministry of Defence locations serviced bi-annually throughout the UK and Germany, our audio visual maintenance service offers an unparalleled proposition:

In The Conference/Boardroom

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In The Retail Unit

Video conferencing (Tele-presence)

Audio system design & integration

Interactive touch screens

Digital signage

Voice reinforcement

Touch screen location finder

Video wall design and integration

iPad - Android POS & mobility solutions


In Education Audio visual design & integration Professional planned maintenance


our services

SIGNAGE Fullcircle’s signage department consists of a team of graphic design specialists who are equipped with the latest in printing technology. Whether you’re giving your brand a boost with a new shop front or looking to

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meet H&S audits with the appropriate signage, we are able to design and create a variety of different styles for a range of purposes, such as:

Health and Safety signage

Window decals

Vinyl vehicle printing

Illuminated signs


Door signs Shop front signs

Totem signage 3D lettering


our services

NETWORK SUPPORT & COMMUNICATIONS Using knowledge and experience gained from over 21 years in the IT sector, Fullcircle can supply, install and maintain your business technology anywhere within the UK. We integrate solutions to ensure you get the best results whilst keeping your costs as low as possible. We can provide flexible methods of support to suit your requirements:

Network and server management Desktop and application support Data recovery and elimination service Network audits and licence compliance CCTV, fire and burglar alarms Vehicle tracking


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our services

SECURITY Our fully SIA licensed security personnel have gained a wealth of experience in all aspects of security provisions. We can provide high quality security solutions combining operational excellence and knowledge, allowing you to focus on the smooth running of your organisation. Our

range of specialist security services includes:

Manned guarding Door supervisors Key holding and alarmed response Mobile patrol


Internal and external checks Locking and unlocking of premises Remote CCTV monitoring and response Holiday & sickness cover


08450845 177 0846 177 0846 www.fullcircle-tfm.co.uk www.fullcircle-tfm.co.uk Fullcircle Fullcircle House House Lakeside Lakeside Llantarnam Llantarnam Business Business Park Park Cwmbran Cwmbran NP44NP44 3XS 3XS

Registered Registered in England in England & Wales & as Wales Three as Nations Three Nations Ltd, trading Ltd, trading as Fullcircle as Fullcircle Company Company Reg No: Reg 06847183 No: 06847183 VAT No: VAT 986756838 No: 986756838


fullcircle total facilities management