Wird unser Are we living Leben more transtransparenter? parent lives? Annette Blank, Leiterin Competence Center Bankfachwissen & Zahlungsverkehr, im Interview.
ie Virtualisierung des Geldes schreitet voran. Was bedeutet das für Menschen, die beruflich mit Geld und Zahlungsverkehr zu tun haben? Annette Blank beantwortet zentrale Fragen. Bezahlungsvorgänge verlagern sich mehr und mehr auf Mobile Devices wie das
An interview with Annette Blank, Head of the Advanced Banking & Payment Transactions Competence Centre.
ash is rapidly becoming a virtual commodity. But what impact is this having on those whose jobs involve dealing with money and payment transactions? Annette Blank, Head of the Advanced Banking & Payment Transactions Competence Centre in the Corporate Programmes & Services department at Frankfurt School, offers some answers to key questions. Increasingly, payment transactions are shifting to mobile devices such as smartphones. Does this mean we need different skills or more in-depth IT knowledge if we’re to keep abreast of developments? If so, what kinds of skills or knowledge? And what kinds of jobs and careers now require them? We haven’t quite reached the point at which payment transactions are conducted exclusively via mobile devices. As documented in a number of Bundesbank studies (including “Payment behaviour in Germany in 2011”), cash is still the payment method preferred by 53 percent of the German population. Here as elsewhere, however, the market share of cashless payments is definitely on the increase. Many people now spend several hours a day using digital technology – particularly the younger generation, who are familiar and comfortable with the use of mobile communication channels, i.e. mobile devices. The concept of mobile payment – and everything this implies – is relatively new and many questions remain as yet unanswered. The effect this will have on traditional banks’ business models hasn’t been sufficiently explored, for example. What are the needs of the customer? Where do priorities lie with respect to consumer and data protection? Who are the new competitors? How do we work out a standardised CAMPUS 71
IS CASH STILL KING? How FinTechs are changing the way we pay