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The Center for Business Excellence

4th Annual Executive Conference: Managing Risk to Achieve Strategy in the Post-Financial Crisis World

April 14 -15, 2009

“An excellent high quality event, that challenges both professionals and students.” – Anne G. Larsen

Novo Nordisk

The recent global financial crisis presents executives from nearly every industry with unprecedented challenges for being sufficiently resilient to achieve strategic objectives. Recent business and operational failures suggest that many executives have been unable to meet these challenges effectively, as a result of poor integrity, leadership, and/or transparency. The Center for Business Excellence (CBE) at the Farmer School of Business helps organizations create sustainable long-term value by integrating the Center’s three core values of integrity, leadership, and transparency. The mission of this unique Center is to bring together professionals, academics, and students to exchange ideas and experiences for consistently applying integrity, leadership, and transparency to address threats to long-term sustainable value. The Center’s Executive Conference was established in 2006 to help executives address contemporary challenges for managing risks that threaten business objectives. The theme of the 2009 Executive Conference is managing risk to achieve strategy in the post-financial crisis world. The Conference presents professional, academics, and students from Miami’s CBE-related graduate courses with a unique opportunity to actively discuss innovative and useful approaches for effectively managing the risks threatening strategies in the wake of the financial crisis.

4th Annual Executive Conference

Who Should Attend • Senior management responsible for risk management or resiliency, Chief Risk Officer, Chief Financial Officer, Director of Internal Audit, Director of ERM, Legal Counsel, etc. • Senior management responsible for sustainability or corporate responsibility, Chief Responsibility Officer, Director of Sustainability, Director of Business Development, etc. • BOD members, Chair or Member of Audit Committee, Risk Committee, Finance Committee, Legal Committee, Public Responsibility Committee.

Why Attend • Participate in discussions on integrating governance, strategy, resiliency, and business reporting • Learn about leading edge initiatives at organizations • Network with other business leaders interested in long-term value creation • Consider how linking risk management and sustainability can lead to long-term value creation • Interact with students interested in governance, strategy, resiliency, and business reporting

All Conference activities, occurring on Tuesday evening (April 14, 2009) and Wednesday (April 15, 2009), will take place at Miami University’s Marcum Conference Center & Inn, which is located on North Patterson on the northeast side of campus in Oxford, Ohio. Joining the executive participants for the Wednesday Conference will be 34 Masters of Accountancy students who will have just completed a two-course sequence on governance, risk management, and reporting led by the CBE Co-Directors. The registration fee for the 2009 Executive Conference is $600 per attendee ($400 if registered by March 1). The registration fee covers all conference materials and food and beverages, including dinner on Tuesday evening and breakfast, lunch and snacks on Wednesday. 4th Annual Executive Conference – 2

Bruce Johnstone is in his 42nd year with Fidelity Investments, the largest mutual fund company in the United States, the No. 1 provider of workplace retirement savings plans and a leading online brokerage firm. In these roles, Mr. Johnstone is responsible for educating retail and institutional audiences and helping the company’s clients adjust their portfolios.

“From what I have observed, CBE is a Center that is addressing the most cutting-edge issues in business today.”

– Kara Hurst, Managing Director – Advisory Services, Business for Social Responsibility

Prior to assuming his current position, he was chief investment officer and managing director of Fidelity Investments Limited in London for two years. Before that, he served as executive vice president and chairman of the Investment Committee for Fidelity Management & Research Co. and group leader of the Income and Growth group of funds. His most enduring role was 19 years as vice president and portfolio manager of Fidelity Equity-Income Fund -- which he managed from 1972 to 1990 and was the #1 equity income money manager for this 19-year period, achieving a cumulative return of over 1100%, nearly twice that of the S&P 500. In 1987, Money Magazine recognized Bruce as, “America’s Best Income Advisor”. Early

Program of Activities: Tuesday Evening – April 14, 2009 – Marcum Conference Center

on, he was assistant portfolio manager of Salem Fund, Fidelity Fund, and the precursor of the Fidelity Equity Income Fund. Mr. Johnstone joined Fidelity as a transportation analyst in 1966. Mr. Johnstone earned a Bachelor of Arts degree, cum laude, in physical sciences from

6:00 – 7:00

Welcome Reception, Marcum Room 154/158

Harvard College in 1962 and an MBA from Harvard Business School in 1966. Between

7:00 – 9:30

Dinner, Marcum Room 154/158

degrees, he was on active duty in the U.S. Navy from 1962 to 1964, where he received the

Welcoming Remarks

commission of Lieutenant. Mr. Johnstone is a Chartered Financial Analyst.

Dr. Brian Ballou and Dr. Dan Heitger,

Keynote Speaker

Co-Directors Center for Business Excellence

Bruce Johnstone, Managing Director and Senior Marketing Investment Strategist, Fidelity Investments, Boston

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Wednesday – April 15, 2009 – Marcum Room 184/186 7:30 – 8:15

Continental Breakfast, Marcum Room 184/186

8:15 – 8:30

Opening Remarks

Dr. Roger Jenkins, Dean

8:30 – 10:00

Managing Risk in the Post-Financial Crisis Environment

Caroline Fant, Enterprise Risk Manager

Farmer School of Business, Miami University

Marathon Oil, Houston

Frank Fronzo, Vice President Cash and Operational Risk Management Estee Lauder, New York

10:00 – 10:30 Break 10:30 – 12:00 Workforce Risk Management: A Source of Competitive Advantage

Robin Everhart, Chief Compliance Officer and VP

Carol Fox, Senior Director of Risk Management Convergys, Cincinnati

12:00 – 1:00

Lunch, Marcum Room 112

1:00 – 2:30

The Four Dimensions of Sustainability: Challenges of Integrating Business Sustainability and Strategy

Government Affairs, Cintas, Cincinnati

Kevin Moss, Head of Corporate Social Responsibility British Telecom

Dr. Brian Ballou and Dr. Dan Heitger, Co-Directors,

Center for Business Excellence Farmer School of Business, Miami University

2:30 – 3:00


3:00 – 4:00

Integrity, Leadership, and Transparency in the New Economy

Paul Hinds, National Managing Director Global Risk Management Services, PricewaterhouseCoopers LLP, Chicago 4th Annual Executive Conference – 4

General Information about the Center for Business Excellence CBE Mission and Core Values The Center focuses on integrity, leadership, and transparency because these elements are key to business leaders achieving business excellence in responding to a variety of demands and pressures: Shareholder value creation Product quality Legal/regulatory requirements Global investment International security

Quarterly earnings Budget control Labor issues Economic development Customer relationships

Fair competition Environmental responsibility Community involvement Governmental relations Investor confidence

The Center’s combined focus on integrity, leadership, and transparency will bring business leaders, students, and faculty together to generate new knowledge about achieving excellence in today’s business world. The Center sponsors a variety of programs to help organizations more effectively manage complex stakeholder expectations to create value and meet goals.

The CBE promotes integrating three core values, which are integrity in governance, leadership in risk management and transparency in communication.

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CBE Initiatives The Center for Business Excellence will achieve its mission and vision by sponsoring a variety of activities that generate and apply cutting-edge ideas for using integrity, leadership, and transparency to achieve business excellence: • Endow two Chairs of The Center for Business Excellence • Annual Board of Directors College. • Annual Executive Conference.

CBE Objectives

• Annual Student-Led Undergraduate Business Excellence Summit.

The Center brings together business leaders, regulators, academics, and students to research, share ideas, inform policy makers, and develop curriculum illustrating how integrity, leadership, and transparency can influence decisions that increase long-term value for stakeholders. These business decisions involve many disciplines:

• White-Paper Research Series on Business Excellence.

Corporate governance Policy setting Performance measurement Strategic management Risk optimization

• Forums, Debates, and Speaker Series.

Stakeholder engagement Resource allocation Business process management Communication

• Innovative Curriculum Development. • Research Grant Program. • International Student Trips and Internships.

• Executive Education and Hands-On Workshops. The Center for Business Excellence already has a solid foundation from which to build. The co-directors of the Center for Business Excellence, Dr. Brian Ballou and Dr. Dan Heitger, formed the GRMR Center in 2006. Its current programs will be evolved and adapted to meet the broadened scope of the Center for Business Excellence.

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“One executive at the conference believed that what we cover in class is exactly what she is struggling to get her own people to grasp and embrace.”

– Dane Roush, Miami Graduate Student

CBE Co-Directors: Dr. Brian Ballou and Dr. Dan L. Heitger Co-Directors, Center for Business Excellence Farmer School of Business, Miami University, Oxford, Ohio USA Brian Ballou, Ph.D. and Dan L. Heitger, Ph.D. both have taught, researched, and worked with students and executives in integrating integrity in corporate governance and executive decision making, leadership in strategy and risk management, and transparency in business communication in varying capacities since 1999. They co-instruct the only course series of its kind in the United States that integrates these topics specifically for Masters in Accountancy students at Miami University.

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Through the Center for Business Excellence (CBE), they have developed and conducted several initiatives. One initiative, begun in 2006, presents an annual Executive Conference on Governance, Risk Management, and Reporting that showcases a wide variety of U.S. and international business and regulatory thought leaders. A second initiative, begun in 2007, is the Curriculum Development Initiative, funded by KPMG LLP, which involves developing the integrated course sequence described earlier and provides competitive funding for curriculum development that links academic topics (both inside and outside of business) to governance, risk management, and reporting. A third initiative, begun in 2008, is the Business Excellence Student Summit at Miami University, funded by Ernst & Young LLP, in which 30 to 40 of the top undergraduate business students from across North America visit Miami to participate in cases in which integrity, leadership, and transparency issues are discussed across a variety of career stages. The AICPA has placed Brian and Dan as its representatives to serve on HRH Prince Charles’ initiative on Accounting for Sustainability based in Great Britain. Brian and Dan also published a monograph, Coordinating Risk Management and Performance Measurement, in 2008 through a grant from the Bureau of National Affairs. In addition, they received external research funding from KPMG through the KPMG/ University of Illinois Business Measurement Program. Dr. Ballou also specializes in business risk based auditing and transparent reporting—leading seminars and training sessions for KPMG interns and associates throughout the United States, co-authoring a textbook utilizing a global ERM approach to auditing, and serving on the AICPA Risk Assessment Task Force. His publications have appeared in Harvard Business Review, Auditing: A Journal of Practice & Theory, Behavioral Research in Accounting, Journal of Managerial Accounting Research, Journal of Accountancy, Issues in Accounting Education, Management Accounting Quarterly, and Strategic Finance. Dr. Heitger also specializes in performance measurement issues and transparent business reporting—co-authoring two introductory textbooks on financial and managerial accounting emphasizing these perspectives. He co-founded Indiana Executive Systems, an organization that provides executive education for large international organizations. He was the only academic to be named as one of the initial Yale University Millstein Center Rising Stars of Corporate Governance. His publications have appeared in Harvard Business Review, Behavioral Research in Accounting, Issues in Accounting Education, Journal of Accountancy, and Management Accounting Quarterly.

Information and feedback about Past Executive Conferences The Center for Business Excellence hosted the 1st, 2nd and 3rd Annual Executive Conferences on Governance, Risk Management, and Reporting from 2006 to 2008 at the Marcum Center in Oxford, Ohio. The purpose of this annual Conference has been to help attendees better understand the crucial role of senior leadership and corporate governance in developing an integrative approach to corporate governance, risk management, and business reporting. Presenters and attendees at past Executive Conferences were from AICPA, American Electric Power, Business for Social Responsibility, Cardinal Health, ChemEd, Chiquita, Cincinnati Financial, Cincinnati Works, Cintas, Convergys, Edward Jones, Fidelity, BONY Mellon, Federal Reserve Bank of Chicago, Fifth Third Bank, General Cable, General Electric, Keane, Limited Brands, Midmark, Montpac Consulting, Moody’s Invester Services, National City, Nationwide, NovoNordisk, Ohio Casualty, PepsiCo, Petters Group, Procter & Gamble, Progressive Insureance, Simon Properties, Totes Isotoner, Union Bancaire Priveé Asset Management, US Bancorp, Vorys, Sater, Seymour, and Pease, WellPoint, and Western &Southern Life.

Past Conference Keynote Speakers include: • NASDAQ OMX CEO & President Robert Greifeld;

Michael Oxley

• Retired Congressman and current Non-Executive Chairman of NASDAQ OMX, Michael Oxley; Robert Greifeld

• COSO Chairman and Professor, University of WisconsinMadison, Larry Rittenberg.

Larry Rittenberg

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Logistics and Lodging: Miami University is located in Oxford, Ohio, 40 miles northwest from Cincinnati at the intersections of U.S. Route 27 and Ohio State Routes 732 and 73 (for maps see The campus is located approximately one hour from both the Cincinnati and Dayton airports. A block of rooms has been reserved at the Marcum Center/Miami Inn for attendees who choose to stay overnight Tuesday in Oxford. The Marcum Center/Miami Inn can be contacted by phone (513-529-2104). Rooms at the hotel are $99. Please let them know that your rooms are reserved under “CBE Executive Conference”. In addition, please feel free to contact either of the CBE’s co-directors whose contact information is presented below.

Questions and Comments: If you have any questions or comments regarding the 2009 Executive Conference specifically or the Center for Business Excellence generally, please do not hesitate to contact either of the two CBE Co-Directors, Dr. Brian Ballou (513-529-6213; and Dr. Dan Heitger (513-529-6208; heitgedl@

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“I am impressed by the diversity of industry represented and with the quality of Q&A – particularly good questions from your students.”

– Caroline Fant, Enterprise Risk Manager, Marathon Oil

Miami University and The Farmer School of Business Miami University possesses a rich tradition and an a reputation for excellence in American higher education. Miami is nationally recognized for the quality of its curriculum, and for its pastoral residential campus, warm and caring faculty, and commitment to undergraduate instruction, enhanced by stellar graduate programs. Educational advocates have referred to Miami University as “one of the top 25 public universities in the nation,” a “public ivy,” a “rising star among state universities,” and a “hidden treasure.” The Farmer School of Business has maintained an excellent reputation for many years. For example, Business Week recently ranked the Farmer School of Business as the 24th best undergraduate program in the United States. Also, its Department of Accountancy has long been ranked among the top 20 of all undergraduate and graduate programs in the United States. The school is constructing a new, state-of-the-art building; developing specialized programs like the Center for Business Excellence; enhancing its educational programs through innovative curriculum and pedagogy; attracting top-notch faculty members; increasing diversity; and attracting the brightest students. These goals will be attained only with the strong support of Miami’s many alumni and friends.

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104 Laws Hall • Oxford, OH 45056 • 513-529-3631 Miami University: Equal opportunity in education and employment. 2/2009

2009 Executive Conference Brochure  

Brochure for the Executive Conference on Governance, Risk Management, and Reporting (April 14-15, 2009). The conference is organized by the...