A Full Life Cycle Solution for your 1-to-1 Transform How Your School Does Tech
Service, quality, and location should work hand-in-hand to give you the best possible experience. We sell many devices and repair iPads, chromebooks, and MacBooks while giving you unmatched repair quality. We are local, offering pick-up/drop-off options or convenient mail-in, giving you exceptional turnaround times.
Contact Us 800-630-4955
info@k12techrepairs.com www.K12TechRepairs.com
Stay Connected @k12techrepairs
Learn More
Custom services based on your needs Bring All of Your School’s Technology Needs Under One Roof With years of experience working with various school districts throughout the U.S., our team has the ability to provide countless miscellaneous support services and products including:
Devices
30+ device models
End-of-Life Planning Get Ahead
School year strategy New device testing Device refresh
Device Buy Back Credit or Cash
Sell your old devices and earn money or get credit for new devices
White Glove
Get a quote on new devices, accessories, parts or cases
We handle everything Unboxing to software registration and inventory records
FULL LIFE CYCLE SERVICES
Warranties
Customized Plans Flexible ADP plans or custom parent opt-in warranties
Repair + Service 5-Day Turnaround
Local Pick Up + Drop Off Repair Class Support Mail-In or Onsite
Asset Management Software Rocket™
Manage your tickets easily in one place for free
Empowering Your School’s Success We’re committed to putting education first and saving you money K-12 Tech is a full life cycle management company which means we can join you at every step of the way creating the most seamless one-to-one environment. We take our role in education seriously and understand that the quality of our services directly impacts teachers' abilities to run their classrooms. Our goal is to make one-to-one easy so as to support education in K-12 school systems and keep devices in students’ hands.
Unmatched Repair Turnaround Time
Dedicated Relationship Manager
Quality Repair Commitment
Local
No Deductible
Custom Financing Options
Proven Track Record
Low Competitive Pricing
Flexible Pick Up Options
Fast Response Times
Free eRecycle
Unlimited Claims
Getting Started with K-12 Tech Meet Your Personal Relationship Manager Let’s set up a meeting to understand your needs better. Email us at info@k12techrepairs.com. We're here to help you find the best solutions based on your needs, budget, and goals - like concierge service.
Review Tailored Services Just for You We want you to plan with confidence. We have an all-in-one program called Continuum or an array of services to choose from based on your budget and needs.
Evaluate & Test Drive Devices Explore and test new devices with no pressure. We understand the amount of options. We send it for free and give you time to compare. Plus, don’t forget about our parts supply calculator on the website as you plan.
Access Rocket™ Meet Rocket™, our custom device management software designed to make tech management a breeze. It's available free to you, whether you choose to work with us or not.
Get a Quote Fast Once we've talked things over, we'll send you an invoice promptly, ensuring you have peace of mind. We’re under a national contract (TIPS).
Free Weekly Pickup or Mail-In You have unlimited free repair pick-ups. We're local, so we’ll pick up your devices in person for free. Or, if you prefer, we’ll send you a shipping label. It's about making it convenient for you. Real-time updates will be shown in Rocket™.
Unlimited Support & Resources We’ll have a quarterly check-in to ensure your happiness and learn how we can improve. You’ll also have access to how-to videos and the knowledge of our certified technicians.
Continuum Program
Managing a school’s tech ecosystem can be complex, but it doesn’t have to be. Continuum is an annual full life cycle program. It’s designed to simplify the purchase process, complete repairs faster, and streamline budget planning. It is the first end-to-end solution for K-12 school student device management.
SCHOOL YEAR PREPARATION Initial Device Purchase
Select devices that meet your school's specific needs. We handle the pre-configuration and deliver them right to your door. Plan to sell your devices in 4 years? Use your buyback credit early in your initial sale.
Classroom Setup
We provide user-friendly scanners for each classroom, ensuring seamless device assignment.
Device Allocation
On the first day of school, teachers simply scan a student’s ID and the device, integrating them into Rocket™.
MAINTENANCE MADE EASY Instant Ticketing
Experience a hiccup? Students and staff can easily create a ticket for repairs.
Loaner Devices
We provide a temporary replacement so the learning is not disrupted.
Weekly Pick-Ups
Our drivers pick up and drop off devices for repair on a fixed schedule, taking the load off your tech department.
REAL-TIME MONITORING & KPIS Rocket™ Asset Management
Track all your help desk and technology KPIs in one system. Rocket is entirely free with unlimited users. Follow the device's journey from repair to return, all updated in real-time on the dashboard. Transparency matters.
Quarterly Check-Ins
Your happiness matters. We’ll check in so we can learn how we can do better. We’ll also help you strategize for the next school year based on your budget, repair rate, needs, and device preference. Our job is to make you look good.
END-OF-LIFE & BUDGET PLANNING Sustainable Replacements Fixed Costs
At the end of a device's life cycle, we pick it up and offset its value against your new purchase.
Plan your budget with confidence. No hidden fees or surprise costs.
Devices, Parts, Cases + Accessories With our dedicated team, you’ll receive your orders with care. We make you the priority and find you the most competitive prices. Our Rocket™ device management system allows you to receive bulk pricing quickly and easily. Plus, we’re under the national contract (TIPS) for all purchases to help with your bidding process.
New + Used Devices
Parts + Accessories
Software
Protective Cases We are working directly with manufacturers to design and produce our own line of protective cases that are affordable and specifically designed for the school atmosphere.
Rocket™ Asset Management System No Cost. No Restrictions.
Managing a school’s tech ecosystem can be complex, but it doesn’t have to be. We’ve designed Rcoket™ - a comprehensive, all-in-one device management solution designed with your school in mind. It’s designed to continuously evolve with new updates and features based on your feedback.
Competitor Cost $1.50/student VS
Rocket™ FREE Software For every school, not just K-12 Tech customers
+ Track data that matters most: Manage more than just physical assets; you can also track software, spare parts, and billing information. View storage location, previous ownership, serial numbers, purchase dates, warranty details, retirement plans, and parts numbers (MPN).
+ Device + Parts Deployment: Get devices into students' hands quickly. Easily check devices in and out through scanning or importing.
+ Repair Status: Whether you’re working on the devices in-house or with us, you can monitor each stage along the way.
+ Instant Ticketing: Students and staff can easily create a ticket for repairs. Need to ship in a device? Print your shipping labels directly from the system.
+ Intuitive Cloud-Based Design: Gain instant access and learn easily. There’s no limit on how many users you can add. Assign staff different roles and control their access. +Bulk Data Management: Easily import/export tickets and device or user information. Archive graduated users.
+ Parental Option Coverage: We’re the only software that allows you to charge parents for the repair, preserving your budget.
+Inventory Management: Manage your own parts as well as the ones purchased through us. + Transparent Data: View live dashboards and gain insights on which devices need the most repair to help you budget and plan for the upcoming school year. Export reports to share your device status with your district.
Rocket™ Asset Management System No Cost. No Restrictions.
Managing a school’s tech ecosystem can be complex, but it doesn’t have to be. We’ve designed Rcoket™ - a comprehensive, all-in-one device management solution designed with your school in mind. It’s designed to continuously evolve with new updates and features based on your feedback.
Competitor Cost $1.50/student VS
Rocket™ FREE Software For every school, not just K-12 Tech customers
+ Track data that matters most: Manage more than just physical assets; you can also track software, spare parts, and billing information. View storage location, previous ownership, serial numbers, purchase dates, warranty details, retirement plans, and parts numbers (MPN). + Repair Status: Whether you’re working on the devices in-house or with us, you can monitor each stage along the way. + Intuitive Cloud-Based Design: Gain instant access and learn easily. There’s no limit on how many users you can add. Assign staff different roles and control their access. +Bulk Data Management: Easily import/export tickets and device or user information. Archive graduated users.
+ Device + Parts Deployment: Get devices into students' hands quickly. Easily check devices in and out through scanning or importing. + Parental Option Coverage: We’re the only software that allows you to charge parents for the repair, preserving your budget. + Instant Ticketing: Students and staff can easily create a ticket for repairs. Need to ship in a device? Print your shipping labels directly from the system. +Inventory Management: Manage your own parts as well as the ones purchased through us. + Transparent Data: View live dashboards and gain insights on which devices need the most repair to help you budget and plan for the upcoming school year. Export reports to share your device status with your district.
Tech Protection That Adapts Protect your devices for up to 4 years.
K-12 Tech offers tailored Accidental Damage Protection (ADP) to fit your school’s needs. Make payments based on your school’s budget.
Screens
Batteries
Wifi Cards
Keyboards
Theft
All Casings
USB Ports
Buttons
Charging Ports
Motherboards
Headphone Jack
Solutions as Unique as Your School Parent-Opted Device Protection: K-12 Tech's newly remodeled, easy-to-use 'parent portal creates a seamless experience for parents to cover their child's device. We set up your parent portal, take payment, and facilitate repairs. No work on the part of the school and no hassle for parents. Full Life Cycle Device Protection: We’ll underwrite a repair contract that best fits your school's specific needs. Our bundles allow for even more savings and easier budget planning. Flexible Repair Solutions That Suit Your School: K-12 Tech offers a la carte repairs as well as tailored contracts that allow your school to pay per repair rather than one upfront cost.
THIS DEPENDABLE SERVICE ALLOWS US TO KEEP OUR DEVICES IN THE HANDS OF STUDENTS WHERE THEY'RE NEEDED. Bill Rader Director of Technology Danville Community Schools
ASP Certifications Warranty repairs done quickly at no extra cost to your school!
We can efficiently handle your in-warranty repairs at no cost to your school. The cost of these repairs is billed directly to the OEM where the warranty is held. We’re ASP certified for Dell®, Asus®, Acer®, Lenovo®, and Apple®. Apple: We can now process Apple warranty repairs through a third-party affiliate company. K-12 Tech is the only company that offers ASP repairs with all of the above OEMs. HP: We’re working toward ASP certification by the end of 2024 with HP so we can provide even more support for schools.
White Glove Service
Get up and running as quickly and smoothly as possible *If cases are also purchased, then these will be installed as well.
Purchase your devices & have them sent to one of K-12 Tech’s repair depots
Your devices are unboxed, tested, enrolled into your school's domain. asset tagged, and charged to at least 80%*
Devices are delivered ready to go to your school along with a list of serial numbers for your convenience
Unlimited Free Pick Up + Drop Off More parts + more technicians = faster repairs done right
Repaired and returned to your door faster than the competition! How? Our regional network of repair depots means we have access to bulk parts ordering and more techs.
Local Repairs* 1. Submit broken devices in Rocket™ 2. Place devices in need of repair in the provided K-12 Tech tub 3. Our driver picks up the tub on the scheduled day and time each week 4. Keep track of your devices and repairs in Rocket™ 5. Devices are returned fully repaired and ready to get back into students' hands
Mail-In Repairs
1. Submit broken devices in Rocket™ 2. Print shipping label and ship device(s) 3. Keep track of your devices and repairs in Rocket™ 4. Devices are returned fully repaired and ready to get back into students' hands
In-House Repair Support
If you take care of your own repairs, we are here to support you with parts, motherboard repairs that require soldering, or any other services your school may need.
Repair Class Support We support classes so students can learn to repair the schools’ devices. We provide training, parts, and tools. If a school is behind on repairs, we’re happy to help out. Plus, students earn certifications along the way.
It's easy to submit a new device for repair and it's picked up so quickly! I am especially impressed with the turnaround for repaired devices. Everything I've submitted has been fixed as economically as possible and everything works perfectly when it comes back. So glad I found out about K-12 Tech!
*If your school district is in one of our 9+ states or a neighboring territory, then your school is eligible to be put on our weekly route, picking up and dropping off devices for repair on a weekly basis.
Buy Back Program
Keep money in your technology budget by selling us your old devices. At the end of a device's life cycle, we’ll pick it up for free and offset its value against your new purchase. Receive a cash value or a credit value on any buyback quote. Credit can be used toward repairs, white glove services, parts, cases, or accessories. We’ll pick up your unlocked devices for free - contact us for a quote. Working + Not Broken
Not Working + Broken
Completely Functional
Not completely functional Major damage/cracks Device is MDM/DEP or activation locked
No cracks
Broken/not working buttons
Minimal dust under screen
Broken/not working ports
No dead spots on touch LCD Minimal dead pixels/LCD spots Minimal light diffusion/shadowing
Broken/not working screen Damaged hinge
All ports functional
Lines through LCD
All buttons functional
Excessive dead pixels
Secure hinges
Heavy shadowing/light diffusion
Fully functional camera
Scratches longer than 1" More than 3 scratches
Fully functional trackpad Scratches shorter than 1" No more than 3 scratches
K-12 Tech Repairs was great to work with. We put all our Chromebooks in one room and they came out and took care of the rest! We got top dollar for our buyback devices and saved countless man-hours. Highly recommended. Scott Trautwein Director of Technology Brush School District
Free eRecycling Do you have electronics piled up in a storage room that you're unsure how to get rid of? We’ll pick them up during our next visit and recycle them for you.