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Matters: Awards Edition What matters:

Matters Matters

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Issue: Issue: 01 13

Autumn 2009 Summer 2013

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Inside this issue: A message from our Chairman p.03 / Ambulance heroes receive special honour p.04 / Pedal Power Gets Results p.05 / Automated External Defibrillator (AED) p.06 / EMAS Awards p.07 / Long Service Awards - Support Services / Inspections matters p.11 / Membership update p.12 / We’re coming to meet you p.13 / Tweet Tweet p.14 / Meet your local ambulance service p.15

The magazine for all of our Foundation Trust members FT Matters is here to keep you informed about East Midlands Ambulance Service (EMAS) – from interesting news to helpful features about our services. As a member, we want to keep you up-to-date on your local ambulance service and encourage you to get involved. This is your magazine, so please get in touch with your ideas and feedback. On the cover: Support Services staff receiving their long service awards

A greener EMAS FT Matters is printed on 120gsm uncoated papers, which is made from 100% recycled paper manufactured using only post-consumer waste. When you have finished with this issue, please recycle it – or even better, sign up to receive the electronic version using the postcard on the back page.

Produced by: Corporate Affairs Team, ftmembers@emas.nhs.uk Edited by: Annie Palmer, Membership Manager, annie.palmer@emas.nhs.uk

Your ambulance service We provide emergency 999, urgent care and patient transport services for the 4.8 million people within Derbyshire, Leicestershire, Rutland, Lincolnshire (including North and North East Lincolnshire), Northamptonshire and Nottinghamshire. Find out more at www.emas.nhs.uk

In the event of an emergency – always call 999 An emergency situation could include: chest pain, difficulty in breathing, loss of consciousness, severe loss of blood, choking, severe allergic reactions, fitting/ convulsions, road traffic accidents.

Patient Advice Liaison Service (PALS) Confidential help, advice, support and information on health-related matters to patients, their families and their carers who are using any aspect of the ambulance service. Call 0845 299 4112 or email pals.office@emas.nhs.uk The information contained in FT Matters was correct at the time of going to press. Opinions expressed do not necessarily reflect official service policy.


ft Matters Welcome

A message from our Chairman Jon Towler

Welcome to the summer edition of FT Matters. In contrast to the lengthy period of cold weather we experienced in the early part of 2013, we’ve recently been enjoying some really hot conditions. This has presented extra challenges for EMAS staff, who have to cope with the additional workload which arises from people suffering, for example, breathing difficulties and sunstroke. It seems we’re heavily influenced by the weather be it good or bad! In the spring edition I spoke about our commissioners giving us more money and I’m pleased to say we’ll soon have many more staff and vehicles on the road. We’re also making good progress on implementing the other initiatives contained in our Being the Best improvement plan and I’m confident that we will soon start to deliver on the promises we made. We’re now in the process of

introducing 108 Community Ambulance Stations giving staff the opportunity to take breaks in between calls at premises with rest and refreshment facilities. These community based locations will also give us a presence in many of the areas where 999 call volumes are high. The main objective of our Being the Best plan is to improve the quality of care for patients and this dovetails with the steps we’re taking to make sure EMAS complies in full with the recommendations contained in the Francis report into Care Provided By Mid Staffordshire NHS Foundation Trust, which was the subject of significant media coverage. The Inquiry Chairman, Robert Francis QC said “People must always come before numbers. Individual patients and their treatment are what really matters. Statistics, benchmarks and action plans are tools not ends in

themselves. They should not come before patients and their experiences. This is what must be remembered by all those who design and implement policy for the NHS.” I can assure you that everyone in EMAS is working hard to achieve the highest standards possible and you’ll see evidence of this as you read on because we’ve devoted much of the newsletter to covering the first ever EMAS Awards event held in April. I was delighted to host the night and incredibly proud to hear so many stories of staff going the extra mile and doing a fantastic job for the public. I’m sure you’ll agree that they richly deserve the praise they received. Best wishes

Jon Towler, Chairman jon.towler@emas.nhs.uk Pictured: Jon Towler

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ft Matters Good News

Emergency falls team wins national award Unique scheme for Northamptonshire wins praise falls ambulances with lifting equipment to aid patients. To date the service has helped more than 700 patients which has allowed more people to be treated in their comfort of their home and reduced repeat falls.

The Crisis Response Falls Team is a joint service from East Midlands Ambulance Service NHS Trust (EMAS) and Northamptonshire County Council (NCC) and was launched in 2011 to respond to the fact that falls at home, especially those involving frail older people, account for a large proportion of EMAS’ calls. Nationally, around 30 per cent of adults who are over 65 and living at home will experience at least one fall a year. This rises to 50 per cent of adults over 80 who are either at home or in residential care.

Joint working EMAS worked with NCC to design a bespoke service which both gives these patients a better experience and helps them avoid future falls. It also recognises that although distressing, most falls are not life-threatening and by dedicating resources to helping these patients we can ensure other crews are free to deal with emergencies. The Crisis Response Falls Team have all developed extra skills in treating patients who have fallen. EMAS also invested in two specialist

The team work closely with NCC and the local NHS’s Community Elderly Care Service to ensure patients are signposted to services to help them reduce fall hazards, as well as health services which can support them to stay in their own home. Peter Mason, EMAS’s Service Improvement and Innovation Manager, explains “The team help us respond to falls more quickly and offer appropriate treatment closer to home. They also help avoid unnecessary hospital admissions.” Benefits of the service The core aim of the service was to reduce transferral to hospital from 65% to 40%.


ft Matters Good News

The falls team now have a conveyance rate to hospital of 40% and there has been a reduction of 1,400 deployment to falls in the Northamptonshire area in 2012 when compared to 2011 as well as a 5% reduction in deployment as a result of a reduction in repeat fallers. The team has so far saved £2560 per patient. Award winning In May the team were winners at this year’s British Medical Journal (BMJ) Group’s Improving Health Awards, in the Emergency Medicine Team of the Year category. The judges, led by emergency medicine consultant Jon Cardy, were impressed by the team’s ability to “work together in a fast paced environment effectively and efficiently in order to treat a myriad of conditions on a day to day basis.” Earlier this year, the Crisis Response Falls Team was announced as the winner of the ‘Early Intervention and Prevention’ category of the Laing and Buisson Independent Specialist Care Awards. Annie Palmer FT Membership Manager annie.palmer@emas.nhs.uk Picture: The Crisis Response Falls team receiving their BMJ winners award. Picture credit:BMJ Group Awards

The Results Winner of the Patient Safety Award 2012 - Patient Safety in Diagnosis Winner of the Lang and Buisson Independent Care Specialist Awards 2013 Winner of the BMJ Awards 2013 - Emergency Medical Team of the Year Highly commended for the Patient Safety Awards 2013 - Patient Safety in Primary Care Shortlisted for the Care Integration Awards 2012 Shortlisted for the HSJ Awards 2012- Patient Centred Care Shortlisted for the Great British Care Awards 2012 - East Midlands Region Shortlisted for the LGC Awards 2012 Shortlisted for the Nursing Times Awards 2012 Shortlisted for the Patient Safety Awards 2013 - Patient Safety in the Care of Older People Currently awaiting outcomes Finalist for the HSJ Awards 2013 – Quality & Productivity Finalist for the HSJ Awards 2013 – Acute Sector Innovation Finalist for the HSJ Awards 2013 – Managing Long Term Conditions Finalist for the HSJ Awards 2013 – Enhancing Care by Sharing Data and Information Finalist for the HSJ Efficiency Awards 2013 – Efficiency in Acute Service Redesign Shortlisted for the HSJ Efficiency Awards 2013 – Efficiency in Clinical Support Services Shortlisted for the Nursing Times Awards 2013 – Acute Sector Innovation

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ft Matters

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Health Message

Your Health: Trips and Falls Helping you avoid falls Everyone is at risk of having a fall, but for adults over 65, children and people whose jobs involve working at heights the risk is much greater. In June 17% of our responses were for falls and is often our top reason for someone calling 999. Common causes of falls include: • • • • • • • •

Slippery surfaces Obstructions Poor footwear Untidy areas Running Low lighting Unsafe stairs, steep stairs or slopes Dizziness

Simple tips to prevent falls Making small changes in and around your home can make a big difference: • Remove clutter, trailing wires and frayed carpets. Use non slip mats and rugs if you have hard floors.

• Wear sensible footwear – loose fitting slippers (sloppy slippers) are a common cause of falls. • Try to improve the lighting in your home so that you can clearly see where you are going. • Keep hallways and landings clear – so if you get up in the night there is less chance of bumping into things. • Use stair guards for small children and try to and make sure your home is child-friendly. • Ensure children wear safety helmets and guards when bikes, skateboards or skating. • Ensure that ladders are secure before climbing – as a guide it should be angled one rung out for every four rungs up. • Your local falls prevention service can also provide advice and help make changes for older people at risk of falls.

If you do have a fall try to stay calm. If in doubt call 999 for help following a serious fall. Further information can be found at http://www. nhs.uk/conditions/Falls/ Pages/Introduction

“Everyone is at risk of having a fall, but for adults over 65, children and people whose jobs involve working at heights the risk is much greater.” Annie Palmer FT Membership Manager annie.palmer@emas.nhs.uk Picture credit: dreamstime.com


999-service honours dedication Ambulance service recognises best of the best

sponsorship and donations, and the EMAS Charitable Trust.

Nine winners were crowned at an awards ceremony which aimed to recognise ambulance service staff and volunteers who are the pride of the NHS.

EMAS Values

Our first ever ‘Values and Recognition Awards’ were held at the Colwick Hall Hotel, Nottingham in April. The event was made possible by the generosity of local businesses who offered

More than 120 nominations were received for the awards which singled-out those who exemplify EMAS’ values including teamwork, integrity and respect. Winners and those highly commended represent the best of the service through dealings with patients, colleagues and other healthcare

professionals. They included: • Nottingham’s Bob Street (59) of Beeston, who has dedicated nearly 40 years to the service and was described as ‘one in a million’ by colleagues;


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ft Matters Awards Night

• EMAS Events Manager Clifford Ward (64) of Hinckley, who fully immerses himself in all things EMAS providing operational cover when normal resources are under pressure and being someone colleagues can turn to for help whatever the problem • Chesterfield Emergency Care Practitioner Tim Evans (43) who was first on scene to a house fire and dragged a patient to safety – then later that day attended a major road traffic accident where his skills allowed him to stitch minor wounds by the roadside;

Chesterfield Emergency Care Practitioner Tim Evans (43) who was first on scene to a house fire and dragged a patient to safety.

• Leicestershire paramedic and EMAS’ Locality Manager Michael Jones who was credited with helping to improve his division’s performance • Leicestershire team Rachel Makins (33) and John Rushin (63) for going above and beyond what would be expected of them to ensure that a new scheme which provides certain patients with transport to A&E in a vehicle other than a frontline ambulance, is fully utilized and makes a difference.

Rachel Makins (33) and John Rushin (63) for going above and beyond what would be expected of them...


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The awards were open to all of EMAS’ clinical staff such as paramedics, technicians and control staff but also volunteer community first responders and the non-clinical teams who support frontline staff. Accolades were presented across seven categories, five of which reflect EMAS’ core values of: respect, integrity, contribution, teamwork and competence. Teamwork award winner Rachel Makins said: “We started to realise we’d won when the Chairman read out the introduction to our category, and we were totally overwhelmed. I’m really proud to have won an award for something that I so enjoy.” Willets Award for bravery A Willetts Award was given to a Leicestershire ambulance crew made up of Tony Barber (44), an emergency medical technician and Dan Sneath (29) paramedic, both from Melton Mowbray. This award, in memory of Nottingham soldier Michael Willetts, recognises bravery above and beyond the call of duty. It was given to the pair after they attended a serious assault.

This award, in memory of Nottingham soldier Michael Willetts, recognises bravery above and beyond the call of duty. It was given to the pair after they attended a serious assault. They arrived on scene before Police yet made the decision to proceed because they feared the victim was seriously injured. Inside the property they found a patient with multiple stab wounds and another person who was armed with a knife. They managed to persuade that individual to put down the weapon and wait for the Police. Despite difficult circumstances the pair gave all the treatment they could. Sadly, they were unable to save the patient who later died. The men received a standing

ovation when they went up to collect the award. Former Eastenders-star Dean Gaffney presented the Willetts Award and was also reunited with the EMAS crew who came to his aid when he was injured in a car accident in Derby earlier this year. Paul Richard Basford Award for Volunteers The evening saw the introduction of an award to recognise the special contribution of EMAS’ volunteers, who support clinicians by acting as


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“I’m proud of the 122 people and teams who were nominated for awards and know that they represent the commitment and professionalism of EMAS as a whole.”

community first responders across the region. The Paul Richard Basford Award for Volunteers was sponsored by the family of Paul Basford, who died in a tragic road-accident in Nottinghamshire in 2001. Family and friends have fundraised in Paul’s memory for many years, including buying defibrillators for EMAS. Marcus Hacker, from Lincoln was the first winner of the trophy, in recognition of his work setting up a community first responder scheme for Lincoln’s St Giles’ estate. The scheme was described as exemplary as it has both helped EMAS respond to life-threatening calls and given local people the chance to learn life-saving skills.

Long service awards EMAS’ chairman Jon Towler hosted the evening which also saw 45 Long Service Awards being presented to staff who have been with EMAS for 20 years or more. The Long Service Awards were presented by EMAS’ former chief executive Phil Milligan and Nottinghamshire’s Vice Lord-Lieutenant Colonel Tim Richmond. EMAS’ Chairman, Jon Towler, said: “The evening was a fantastic opportunity to take the time to thank our dedicated staff and volunteers for a job well done. “I’m proud of the 122 people and teams who were nominated for awards and know that they represent the commitment

and professionalism of EMAS as a whole. “The amazing stories we heard tonight are a reminder of the difference colleagues and all volunteers – medical first responders, co-responders, doctors and community first responders - make to patient’s lives every single day.” You can read more about our award winners and those Highly Commended by visiting our website at www.emas. nhs.uk/careers/emas-valuesand-recognition-awards/ Melanie Wright Communications Manager Melanie.wright@emas.nhs.uk Picture credit: Daljit Phullar – Phullar Studios


ft Matters Your ambulance service

Inspections Matters Infection Prevention and Control Inspections of our premises, fleet and staff Throughout the year the Infection Prevention and Control (IPC) team together with operational managers carry out regular inspections of EMAS premises, vehicles and staff to ensure compliance with Infection Prevention and Control standards. Premises Inspections The premises inspection includes key aspects related to the premises cleanliness such as kitchens, showers and toilets. Vehicle Inspections Vehicle inspections monitor: • Cleanliness of the fixtures and fittings inside the vehicle • Maintenance of single use medical equipment such as dressings • Cleanliness of reusable equipment such as defribrillators • The presence of hand hygiene products

• The presence of gloves, aprons, sleeve protectors and masks

waste to comply with EU Waste Regulations.

The inspection also includes checking that correct cleaning products are available for crews to use for routine cleaning and for body fluids spillages.

The results of the inspections are discussed between IPC team and operational managers so that actions can immediately be taken to address shortfalls. These will then be rectified by our Estates Department or our Fleet Services Team. The results are also presented to the Trust board and are made available to all staff.

Staff Inspections The IPC staff inspection of our staff monitors how they put their IPC knowledge such as hand hygiene into practice when out responding to calls and cleaning equipment following each patient journey. Additional Checks Management of waste is also monitored to ensure our staff are segregating

Findings

Infection Prevention and Control Team IPC.team@emas.nhs.uk Picture: EMAS Ambulance Picture credit: East Midlands Ambulance Service

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ft Matters Members

Membership update With FT Membership Manager Annie Palmer I hope that you have enjoyed this celebration special of EMAS and I just wanted to say thank you to everyone who has attended one of our training sessions so far and taken the time to learn how to save someone life if an emergency arose. Details of further courses are detailed on the next page. Also to those that have attended the Healthy Heart/Healthy Living for your positive feedback on the new course and for learning steps they can take to prevent coronary heart disease and improve their health and wellbeing. Tell us your views: I would like to know how you feel about EMAS at the moment and would appreciate you taking the time to return the postcard at the back of FT Matters with your views. Next meetings Below are details of our next meetings for you to attend. For details of all our upcoming meetings visit www.emas.nhs.uk/ft

Date & Time

Event details

StaffLincolnshire Governors (elected) Tuesday Membership Engagement Meeting8 10th Sep 2013 EMAS Lincoln Divisional HQ, Cross O’Cliffe Court 10:30 – 12:30 Bracebridge Heath, Lincoln LN4 2HL Thursday 12th Sep 2013 10:30 – 12:30

Nottinghamshire Membership Engagement Meeting EMAS Nottingham Divisional HQ Beechdale Road, Nottingham NG8 3LL

Tuesday 24th Sep 2013 10:30 – 12:30

Lincolnshire Membership Engagement Meeting YMCA, 7 East Street, Leicester LE1 6EY

Thursday 26th Sep 2013 10:30 - 12:30

Northamptonshire Membership Engagement Meeting Doddridge Centre,109 St James Street, St James, Northampton NN5 5LD

Tuesday 1st Oct 2013 10:30 - 12:30

Derbyshire Membership Engagement Meeting Derby Central Library, The Wardwick, Derby, DE1 1HS

Thursday 10th Oct 2013 10:30 - 11:30

Patient Safety and Experience Forum EMAS Nottingham Divisional HQ, Beechdale Road, Nottingham NG8 3LL

Please telephone 0115 8845253 or email ftmembers@emas.nhs.uk to book your place.

Annie Palmer FT Membership Manager annie.palmer@emas.nhs.uk


ft Matters Members

We're coming to meet you

For details of all our upcoming events visit www.emas.nhs.uk/ft Date & Time

Event details

Staff Governors (elected) Emergency Life Saving Skills Course

Tuesday 10th Sep 2013 17:45 – 19:45 Thursday 3rd Oct 2013 10:00 – 12:00 Tuesday 15th Oct 2013 17:45 – 19:45

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The Recreation Room , Bradgate Mental Health Unit Glenfield General Hospital, Groby Road, Leicester LE3 9EJ Healthy Living/Healthy Heart Wellness Centre, 67 Grove Street, Retford DN22 6LA

Do you think you are healthy and your heart is working the best it could? Learn about your heart and how to keep it healthy

Emergency Life Saving Skills Course Integrated Living, 5-9 Upper Brown Street, Leicester LE1 5TD (For young people)

Wednesday 16th Oct 2013 14:00 – 16:00

Emergency Life Saving Skills Course Arkwright Room, Babington Hospital, Belper DE56 1WH

Tuesday 22nd Oct 2013 16:00 - 18:00

Healthy Living/Healthy Heart Medway Community Centre, New Street, Bakewell DE45 1DY

Tuesday 22nd Oct 2013 18:30 - 20:30

Emergency Life Saving Skills Course Medway Community Centre, New Street, Bakewell DE45 1DY

Saturday 26th Oct 2013 10:00 - 12:00

Emergency Life Saving Skills Course The Board Room (area R), Northampton General Hospital Cliftonville, Northampton NN1 5BD

Friday 8th Nov 2013 10:30 - 12:00

Healthy Living/Healthy Heart Grimsby Central Library, Town Hall Square, Grimsby DN31 1HG

Friday 8th Nov 2013 12:30 - 14:30

Emergency Life Saving Skills Course Grimsby Central Library, Town Hall Square, Grimsby DN31 1HG

(Limited on number of attendees)

Do you think you are healthy and your heart is working the best it could? Learn about your heart and how to keep it healthy

Do you think you are healthy and your heart is working the best it could? Learn about your heart and how to keep it healthy

Please telephone 0115 8845253 or email ftmembers@emas.nhs.uk to book your place.

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ft Matters Involvement

Tweet Tweet Follow us to keep up to date with EMAS Social Media over the last few years allows people to stay in touch with each other 24 hours a day. EMAS have also embraced the latest technology as a way to communicate with our communities and members.

@EMASNHSTrust this will mean that your tweet will appear in that person’s Twitter feed.

Twitter allows EMAS to engage in a new and innovative way enhancing followers knowledge of what is currently happening their local ambulance service.

Here are some of the messages @EMASNHSTrust received:

We currently have 4,173 followers and if you would like to join them just go to www.twitter.com and search for @EMASNHSTrust. Twitter explained Twitter allows you to post a short message of 140 characters or less therefore the writing style is often relaxed. You can also include a link to a website or picture. By using the @ symbol at the beginning of a tweet such as

@EMASNHSTrust thank you so so much for rushing me into coronary care the crew was fab as always :) thank you 2 yrs ago today, paramedics from @EMASNHSTrust saved my dad’s life by taking him to CCU at Glenfield General Thank you. @EMASNHSTrust just want to say a great big thankyou to the crew that attended me today a great crew and team u shud be proud of them.

“Twitter allows EMAS to engage in a new and innovative way enhancing followers knowledge of what is currently happening their local ambulance service.” Annie Palmer FT Membership Manager annie.palmer@emas.nhs.uk Picture credit: wired.co.uk


ft Matters A bit of fun

MEET YOUR LOCAL AMBULANCE SERVICE Come along and get involved for a morning or talks, activities and demonstrations When: 3rd September 2013, 10:00am – 12:30pm Where: Assembly Rooms, Market Place, Derby, DE1 3AH Phone: 0115 8845253 or 0115 8845002 for details Email: annie.palmer@emas.nhs.uk | Get a free health check | Look around our emergency ambulances and compare them to our heritage vehicles | Share your views and experiences | Learn Emergency Life Saving Skills | (including the annual report and accounts for 2012/13) PLEASE CUT ALONG THIS LINE

Tell us your views If you, a family member or friend needed to call EMAS for an ambulance in an emergency how confidence are you that you would receive a positive, professional response? 1) Extremely confident 2) Confident 3) Neither confident or not-confident 4) Not confident 5) Extremely confident 6) Don’t know Area you live in:

FT Matters 13

Thank you for your support.

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We always want to hear from you

What matters:

We hope you have enjoyed this issue. We’re always looking for ways to improve the way we communicate with, engage and involve our members and would love to hear your thoughts.

Matters

EMAIl US: ftmembers@emas.nhs.uk

WRITE TOipsum US : Foundation Lorem / DolorTrust sit Office East Midlands Ambulance Service NHS Trust CALL US ON: 0115 884 5253 amet /conse / ctetur Trust Headquarters VISIT US: www.emas.nhs.uk/ft 1 Horizon Place, Mellors Way adipi/scing / elit / Nulla Nottingham Business Park Nottingham meccaLorem ipsum / If you would like this information in another NG8 6PY language or in large print or audio then Dolor sit amet /conse / please call us on 0115 884 5253.

Issue: 01

Autumn 2009

design & concept by Fresh* Communications t: 0116 254 1351 e: alf@freshcom.co.uk PLEASE CUT ALONG THIS LINE

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Freepost RSBA-EETC-TGYH East Midlands Ambulance Service NHS Trust Foundation Trust Team 1 Horizon Place Mellors Way Nottingham Business Park NOTTINGHAM NG8 6PY

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