Page 1



this issue:

100 new defibs to save lives Improving your wellbeing EMAS at local school and events EMAS staff win awards

EMAS in focus:



Success in the air Air Ambulance crew awarded




CONTENTS A message from the Chief Executive


EMAS at local schools and events 8-9

Prestigious commendation for air ambulance crew 04

EMAS in focus:


100 new defibs to help save lives 05

Lifelines chats with staff in HART


A&E crews pass on their thanks 05 Improving your wellbeing


“I think the baby is coming!� 06

Chartered Management Institute Celebration EMAS Communications

Improving patient transfer safety EMAS welcomes Gypsies and Travellers Health Ambassadors




Ambulance Heritage Society visit Belgium 18


EMAS staff are always up for a challenge


Thank you and sorry EMAS


EMAS staff win awards


New recruits and retirements


Memoirs of Mr Faceless


This is your magazine



A message from the

Chief Executive About


“…a glance at any page in this issue of Lifelines will reveal a good news story about our Trust.”

Lifelines is the quarterly magazine for all EMAS staff. Lifelines is an informative and informal way of telling you what is happening across our Trust. From the latest news to in-depth features, we want to keep you updated on all things ‘EMAS’. We distribute the magazine using our existing internal mail and helpful members of staff in each division – therefore keeping costs to a minimum.

We are always in the public eye – it is in the nature of the job we do. We might even be more visible to the public than any other part of the NHS.

It is printed on 120gsm uncoated papers made from 100% recycled paper manufactured using only post-consumer waste.

Is it just me, or have you noticed that even when the television news runs a story about a hospital, it always seems to start with a shot of an ambulance arriving or departing?

Lifelines is produced by the EMAS Communications Team: Thom Hall (Lifelines Editor) Assistant Communications Manager 0115 884 5131 Phil Morris Communications Manager 0115 919 3456 Melanie Wright Communications Manager 07875 394 418 Robert Walker Assistant Director, Communications and Community Relations 0115 884 5010

A greener EMAS Remember to recycle your old copies of Lifelines! The information contained in Lifelines was correct at the time of going to press. Opinions expressed do not necessarily reflect official service policy.

We have had a burst of negative media coverage recently, mostly around our emergency response times. The facts were that at the time of the coverage, we were running 0.7% below the 75% Category A target that we had to achieve in eight months time. You will know that we have taken steps to address the performance shortfall. We will continue to take actions as necessary. This includes immediate tactical solutions plus the longer term strategic actions that will help us to cope with the continued growth in demand that we anticipate for our 999 service. I am pleased to report that we are on an upward trajectory where performance is concerned, and I want to thank everyone who has contributed to this. I also want you to know that I value your continued commitment within the EMAS team. These are unprecedented times for the public sector and as my recent open letters to staff indicated, we will be affected by change too. We must never lose sight of the tremendous amount of commitment you show and the good work that you do so consistently in 03

our community - a glance at any page in this issue of Lifelines will reveal a good news story about our Trust. Patient care is central to all we do, and we must hold on to this principle at all times. It is by working together and facing change positively that we will be able to do this best and to shape a positive future for the Trust and patients alike.

Paul Phillips

Paul Phillips, Chief Executive Email: Photo: Thom Hall

Living the EMAS Values RESPECT











Prestigious commendation

Pictured: : EMAS Paramedic Dylan Griffin, Dr Pam Hardy, EMAS Paramedic Dave Roberts and Captain Ian Welsh. Photo: DLRAA

for our air ambulance crew Crew’s hard work and efforts recognised

Four members of the Derbyshire Leicestershire and Rutland Air Ambulance (DRLAA) crew have received a Chief Constable’s Commendation in recognition of their hard work and efforts during an incident. The rare award was bestowed by South Yorkshire Police at a highly prestigious ceremony at Sheffield City Hall. EMAS Paramedics Dave Roberts and Dylan Griffin along with Dr Pam Hardy and Captain Ian Welsh were awarded the Commendation by Chief Constable Meredydd Hughes for the part they played in the harrowing rescue of a young boy

after he was attacked in Edlington near Doncaster on 4 April 2009. It was a very high profile case, receiving national media coverage and was a very difficult experience for the crew involved. The 11 year old local boy had been seriously assaulted and was left fighting for his life following the attack. The crew were quickly on scene alongside the South Yorkshire Police Force Helicopter and delivered immediate emergency and life saving treatment to the young boy, who was then air lifted to Sheffield Children’s Hospital.

Dr Pam Hardy commented, “I know I speak on behalf of the crew when I say that we are honoured to be receiving this award. We will never forget the sight that greeted us on that day; this was an extremely difficult mission. We are pleased to hear that the youngster is now making a good recovery.” Find out more about the Derbyshire Leicestershire and Rutland Air Ambulance at Phil Morris, Communications Manager Email:

EMAS Values


This is a good example of: Integrity Acting with integrity by doing the right thing for the right reasons.

HART and the Air Ambulance work together EMAS Hazardous Area Response Team (HART) recently worked with West Midlands Ambulance Service at an incident in a remote area of Staffordshire and called upon the Derbyshire Leicestershire and Rutland Air Ambulance (DRLAA) to get them there quickly. The patient had been walking and strayed near the edge of a rock face, he slipped and fell approximately 60ft down the rock face, resulting in a spinal injury, fractured arm and chest injuries. Due to the location of the patient and the unstable terrain HART were tasked to provide advice and equipment, to stabilise LIFELINES/ The magazine for EMAS people

and make the patient safe. HART Team leader Dan Webster called upon DRLAA to airlift himself and crew member Steve Dick to the scene, whilst the HART USAR (Urban Search and Rescue) vehicle made its way by road as support. The patient was treated and lowered down the rock face by Derbyshire Mountain Rescue, before being airlifted to Stoke hospital for further treatment. HART Team Leader Dan Webster commented “With DRLAA and EMAS HART both being based at East Midlands Airport it provided the perfect opportunity to try something new. This was the first time we have worked together and thanks 04

to the professionalism and flexibility in changing situations of all involved, the transition from road to air was made quickly and benefitted the patient.” Find out more about HART in our special feature from page 10. Thom Hall, Assistant Communications Manager Email:

EMAS Values


This is a good example of: TEAMWORK Working together and supporting each other.





new defibs to help save lives across the East Midlands British Heart Foundation award EMAS new kit to help save lives in the community

The British Heart Foundation has awarded EMAS 100 new automated external defibrillators (defibs) to help save lives in communities and at popular venues across the East Midlands. The funding will help EMAS continue to lead the way nationally in the use of defibs in the community. EMAS Service Delivery Manager Operational Support Andy Moss explains: “Every second counts when someone has a serious illness and simple interventions can save lives or prevent disability. Both EMAS and the BHF have a common vision of improving the provision of resuscitation in the community to increase the chances of survival and recovery for anyone suffering a heart attack or cardiac arrest. “One way we try to achieve this is with our Community First Responders (CFRs) - local

Pictured (l-r): EMAS Service Delivery Manager - Operational Support Andy Moss, Speedwell Cavern Manager Tina Lundell-Sen and EMAS Community Resuscitation Development Officer Pete Winson.

volunteers who provide vital lifesaving care in their local neighbourhood or workplace until our emergency ambulance arrives. They often have a much better chance of providing the immediate help needed, and so increasing the number of CFRs we have and providing them with defibs can really help save lives. “Another way is to place resuscitation equipment at venues with a high number of visitors such as shopping centres, tourist attractions, train stations and airports. If a person suffers a heart attack or cardiac arrest then the defib can be used almost immediately – saving valuable time and increasing the chances of survival. “We are really grateful to the British Heart Foundation for continuing to support us and helping make a real difference for

people in the East Midlands.” The new defibs will be introduced over the next two years and work is now underway to identify the best sites to locate them in and providing the appropriate training. Two of the first sites to see them introduced will be the National Space Centre in Leicester and Speedwell Cavern in Castleton, Derbyshire - which between them have over 300,000 visitors each year. Andy and his team are also continuing to work closely with colleagues at St John Ambulance to set up new CFR schemes in local areas where they are needed most.

Thom Hall, Assistant Communications Manager Email:

Roy rises to the challenge

A&E crews pass on their thanks Roy Morley who works on PTS and is based at Mickleover Station, Derbyshire has been thanked and congratulated after stepping in to help at a serious road traffic collision in March.

surprise for him but he stepped forward and so a big ‘well done’ to Roy from the A&E staff that attended.”

The case involved a car driver who had collapsed at the wheel resulting in his vehicle being on its side in a ditch. The Police were first on scene and had got the man out of the car when they spotted Roy in the queue of traffic and asked him to assist.

Phil Morris, Communications Manager Email:

Roy sprang into action and began performing CPR on the man until A&E colleagues arrived. Unfortunately, the man later died in hospital but it’s clear that Roy gave him the best possible chance of survival.

EMAS Values

This is a good example of: CONTRIBUTION Respecting and valuing the contribution of every member of staff

Louisa Allcock, Paramedic Team Leader said: “I’d like to pass on thanks to Roy for his efforts. It must have been a bit of a





Improving your wellbeing LifeWorks employee assistance: There whenever you need them You may have heard people mention LifeWorks, or even have seen the posters up in your station, but many EMAS staff don’t know that there is a great service available to support them whenever they need it. Here we find out a bit more about what they can offer EMAS staff.

What is LifeWorks? A support service for all EMAS staff offering help, information and resources on any issue that you may face either professionally or personally.

What types of support does LifeWorks offer? The service is very comprehensive and offers support on all sorts of things such as managing stress, managing change, coping with depression, money management and living a healthy lifestyle.

Who is LifeWorks for? Every member of EMAS staff and even immediate family members. And as you would expect, the service is completely free to use.

“I think the baby is coming!” EMAS help safe deliveries Two mums have thanked the Control Emergency Medical Dispatchers (EMD) who helped the safe delivery of their babies. Elizabeth Trafford of Witham St Hughes, Lincolnshire said: “This was my sixth baby but everything happened faster than before. My husband and mum were with me when I went into labour. We got to the car and I said, ‘I think the baby is coming’. Mum called 999 and my waters broke. “Debbie kept mum calm, which helped to keep me calm. Our baby, Martha Eve, was born safely thanks to her help.” Debbie Curtis has worked in Lincoln Control since 2004. She said: “This was the second time I’ve helped deliver a baby over the phone. It was very important for me to get the family to trust me and the instructions I was giving. They were fantastic and did everything I asked.” 45 minutes earlier, Jackie Cox of Market Rasen, realised her baby was coming quickly and called 999. She said: “At 12pm I was collecting my four-year old son from school and I didn’t feel any labour pains. By 12.30pm we were

“This was the second time I have helped over the phone to deliver a baby.” back at home and baby Oliver had arrived! Rebecca helped me by keeping me as calm as possible and giving me instructions.” Rebecca Mawby qualified as an EMD in October 2009, and this was the first delivery she has helped with. She said: “Usually there would be another adult with the mother, but apart from Jackie’s four-year old son, Jackie was all alone. I was nervous but hid it so she would be as calm as possible and listen to my instructions. It all happened very quickly and fortunately her mother arrived just in time to catch the baby! The support I had from my control colleagues was fantastic – it made this experience even better.” Melanie Wright, Communications Manager Email: Photo: Lincolnshire Echo

How can EMAS staff use the service? Online Visit and enter username emas, password teamprevent. Over the phone If you would like to talk to someone in confidence about a particular issue, you can always contact a LifeWorks consultant for more information. Call 0800 169 1920 at any time.

When can EMAS staff use the service? Just like EMAS, LifeWorks are available 24 hours a day, 7 days a week - so they are there whenever you need support.

Is it confidential? Of course – staff can be confident that when they contact LifeWorks it will be kept completely confidential. Thom Hall, Assistant Communications Manager Email: Photo: Thom Hall

LIFELINES/ The magazine for EMAS people

Pictured: Debbie Curtis with Martha Eve and Elizabeth Trafford

EMAS Values 06

This is a good example of: COMPETENCE

Continually developing and improving our individual competence.




Improving patient transfer safety

Pictured: John Coyles (Northamptonshire OSM), Dr Phil Watt (Consultant Anaesthetist), Bob Bewers (Senior Medical Devices Technician) and Andy Chatwin (Critical Care Outreach Nurse).

Working together to develop a critical care transfer trolley

The development of a critical care transfer trolley has enabled patients with a serious injury or illness to be transferred to a specialist hospital more safely. The patient trolley provides many of the technical support facilities of an intensive care unit and is linked directly to the ambulance’s main power supply. This means that patients can be transferred more safely between hospitals without having to rely on battery powered mobile monitoring equipment which could potentially unexpectedly fail. Developed by three Kettering General Hospital (KGH) staff – Senior Medical Devices Technician Bob Bewers, Consultant

Anaesthetist Dr Phil Watt and Critical Care Outreach Nurse Andy Chatwin - the trolley has successfully been trialled with EMAS. The idea was based on an existing Ferno CCT Trolley design, but with permanently attached equipment including a patient ventilator, vital signs monitor and defibrillator, oxygen mask, up to four drug infusion devises and a suction pump. EMAS Fleet General Manager Steve Farnsworth said: “We were very pleased to work with staff at KGH to ensure that our

EMAS Values

new vehicles were able to provide the right technical specification for the trolleys. “All 91 of our new ambulances have this new specification which means that if other hospitals in the East Midlands adopt this practice our vehicles are already kitted out to support it.” Melanie Wright, Communications Manager Email: Photo: David Tomney, KGH Communications Manager

This is a good example of: CONTRIBUTION

Respecting and valuing the contribution of every member of staff.


EMAS welcomes Gypsies and Travellers Health Ambassadors June was Gypsies and Travellers Month and to celebrate this EMAS invited local Health Ambassadors to Trust HQ to meet some of our staff Our colleagues at NHS Leicester City work with a group of Gypsy and Traveller Health Ambassadors (members of the Irish Traveller, Gypsy Roma and New Age Traveller communities), who work alongside its own Traveller Team to raise awareness about this marginalised group.

about their role and learn more about the barriers the community face when accessing services. Our guests were then given a tour of our ambulance control centre to gain an insight into how 999 calls are handled.

Their role is to meet with organisations like ours to allow dialogue, information sharing and promote understanding about gypsy and traveller culture and lifestyle. The aim is to break down barriers and stereotypes and to improve access to services – including the ambulance service.

Lynne Hartwell said: “Thank you so much for a fantastic day. Everyone was so welcoming and our Ambassadors really appreciated the time people took to talk to them and especially the tour of the control centre. We all learnt a great deal and look forward to working together to improve the health outcomes of the community”.

Ambassadors Mary-Anne Smith, Mary Casey and Maggie Smith, along with Specialist Nurse to Travellers Lynne Hartwell visited EMAS Trust HQ in June. Staff were given the opportunity to chat to the visitors

Gulnaz Katchi, Patient & Public Engagement Co-ordinator Email: Photo: Thom Hall

Pictured (l-r): Richard Hunt (EMAS Control) shows our visitors Mary-Anne Smith, Maggie Smith, Mary Casey and Lynne Hartwell how EMAS receive 999 calls.

EMAS Values



This is a good example of: RESPECT Respect our patients and each other.



EMAS at local schools and events Teaching teachers to save lives

heartbeat, experiencing palpitations or fainting and cardiac arrest. So the school now has an AED and asked us to provide training to a number of Teachers and Teaching Assistants so that they can be prepared for emergencies and we are very happy to support them.”

Teaching Assistants at Humberston Cloverfields Primary School in North Lincolnshire, have received training from EMAS Community Resuscitation Development Officer Phill Abbiss to help them save lives.

Head Teacher Carole Spruce said: “Having staff trained to use the AED in our school makes us much more confident that if there was an emergency we would be able to deal with it while the ambulance travelled to the scene.

Phill explains: “EMAS does a lot of work with schools in the local community to promote the British Heart Foundation (BHF) HeartStart campaign. Teachers and children are shown what to do in an emergency and how to use an AED - Automated External Defibrillator (a machine that that delivers an electric shock to the heart) to save someone’s life.

For more information about the BHF Heartstart campaign visit the Get Involved area at or contact Phill Abbiss on crdo@

“Humberston Cloverfields Primary School is special in that they have two people that attend the school with a rare heart condition - Long QT syndrome – which puts them at risk of experiencing an irregular

Melanie Wright, Communications Manager Email:

EMAS teaches Derbyshire pupils lifesaving skills

50 thank you letters! Narborough Ambulance Station Technician, Chris Rockley, was delighted to receive 50 thank you letters from children at Cosby Primary School in Leicester, after he and colleague Andy Kirk visited them to support their Health Awareness Week. The children had a look around a new vehicle and were shown how our crews use the equipment on board to save lives.

EMAS First Aid Training and Community Relations representatives recently spent two days at John Port School in Etwall, Derbyshire as part of the annual School Health Roadshow. The event gave young people the opportunity to learn more about all aspects of their health and how to live a healthy lifestyle and was attended by around 300 pupils.

In their class thank you card they wrote: “Thank you Chris and Andy for visiting us and telling us all about the ambulance and how you help to look after people. We enjoyed looking inside the ambulance, seeing the flashing lights and hearing the siren.”

Chris Tempest and Kay Abbs were on hand to demonstrate the technique of Cardio-Pulmonary Resuscitation (CPR) and how to put patients into the recovery position. Pupils were also given the chance to try the lifesaving techniques themselves.

One child wrote: “Thank you for showing the shiny ambulance. I learnt that you are not there to hurt us, you are there to help us.”

EMAS first aid trainer Chris Tempest said “It is really important that everyone at any age knows basic first aid skills as you never know when you may need to help a member of your family, a friend or a colleague - so teaching people first aid skills while they are still young is a great idea.”

Melanie Wright, Communications Manager Email: Photo: Children at Cosby Primary School

To find out more about the EMAS First Aid Training visit www. Thom Hall, Assistant Communications Manager Email: Photo: Kay Abbs Pictured: Student Calum Lewis learns the basics of resuscitation from EMAS tutor Chris Tempest.

Pictured: Some of the thank you cards received by Chris Rockley and Andy Kirk after his school visit in Leicestershire. LIFELINES/ The magazine for EMAS people




Safety Zone

Promoting road safety in Derby Rolls Royce Apprentices and Derby College students took part in a drivers challenge at Pride Park recently and EMAS were there to teach them more about the impact of reckless driving. The event, organised by Derby and Derbyshire Road Safety Partnership, saw over 400 young people take part in a driving challenge at Pride Park. Participants received emergency reaction training using a specially adapted skid car, including how to corner safely and how to survive in wet and icy conditions. When they weren’t behind the wheel, they listened to presentations about drink driving, emergency services, crash investigation and the way that courts deal with bad driving.

EMAS recently attended a multi-agency Safety Zone event, organised by Nottinghamshire Police, which aimed to teach young people important safety messages including first aid, road safety, and how to avoid everyday dangers posed by road works and pylons. The event proved to be a great success with around 1300 pupils from 23 Nottinghamshire Schools attending over a two week period. EMAS Community Resuscitation Development Officers Phill Abbiss and Pete Winson were on hand to teach schoolchildren basic life support skills such as cardio pulmonary resuscitation (CPR). Pete said: “The training was well received by the pupils and many of the schools attending have expressed an interest in becoming affiliated to Heartstart – the British Heart Foundation programme that teaches school teachers and pupils the simple skills needed in a lifethreatening emergency.

EMAS staff Derek Neve, Stephen Harrison and Lee Brentnall delivered a series of workshops highlighting the role of the ambulance services following a road traffic collision as well the types of injuries that are likely to occur. The team also showed the participants how to perform some basic first aid until emergency services arrive - in the event that they are involved or witness a collision. The event came soon after EMAS became an official partner to the Derby and Derbyshire Road Safety Partnership and is a great example of how we can work together to benefit people in our local communities. Gulnaz Katchi, Patient & Public Engagement Co-ordinator Email: Photo: Gulnaz Katchi

Pictured: The EMAS team at the Driver Challenge event in Derby

“Knowing what to do when someone has a cardiac arrest is important. If you can do CPR you can buy the time needed before the ambulance arrives and potentially save the life of a loved one. Being able to do CPR more than doubles the chances of survival.” Thom Hall, Assistant Communications Manager Email: Photo: Pete Winson

Pictured: EMAS Community Resuscitation Development Officers Phill Abbiss and Pete Winson at the Safety Zone event.

High Peak Emergency Service Fun Day There were plenty of sirens and blue flashing lights at the High Peak Emergency Services Fun Day in Buxton, Derbyshire in June.

Pictured: Jane Munn, Andrew Granger MP, Mayor of High Peak Graham Oakley and Rebecca Long.

EMAS were joined by the police, fire and rescue and other emergency services that play an important role in the Peak District such as mountain rescue, cave rescue and St John Ambulance. Visitors were given demonstrations throughout the day including a simulated road traffic collision, a chip pan fire and a rope rescue. Local EMAS staff Jane Munn, Rebecca Long, Julia Bailey and Robin Hill attended to talk to members of the public about EMAS and show people around one of our brand new ambulance vehicles.

Please note: Staff making school visits or attending public events are reminded to speak to their line manager or divisional Risk and Safety Advisor to ensure we prepare correctly and the correct forms are completed by the school and attending staff before the visit takes place.

Gulnaz Katchi, Patient & Public Engagement Co-ordinator Email: Photo: Gulnaz Katchi 09


EMAS in focus

EMAS in focus:


Pictured: : Members of the HART team wear a variety of personal protective equipment for the different jobs they attend.

In this Lifelines feature we turn the spotlight onto EMAS people on the frontline who care for our patients. Over the past couple of years we have been taking a closer look at ambulance stations and bases across EMAS to find out more about some of the staff that make them tick. This time we went along to East Midlands Airport to find out more about the EMAS Hazardous Area Response Team (HART) and meet some of the crew.

Key facts:

Staff based there: 42 HART Paramedics plus Team Trainer and HART Manager

Address: East Midlands Airport 999 999

Opened 999 in: April 2009


999 999

Areas served: Derbyshire, Leicestershire, Rutland, Lincolnshire (including North and North 999 East Lincolnshire), Northamptonshire and Nottinghamshire.

999 999

Vehicles based there: 11 vehicles including 3 main HART vehicles, 2 FRVs (fast response vehicles), 2 USAR (urban search and rescue) vehicles, a 6-wheel-drive Polaris Buggy and a minibus for transporting teams.

Something you may not know about HART:

Population served: 4.8 million

LIFELINES/ The magazine for EMAS people

Calls responded to each year: 50-60 per month (not including fast response vehicle calls)

EMAS HART were one of the first teams of their type to be set up outside London.




EMAS in focus: HART

About HART Our Hazardous Area Response Team (HART) consists of specially recruited and trained EMAS personnel who provide an ambulance response to major incidents. These may involve chemical, biological, radiological or nuclear (CBRN) or other hazardous materials or could involve incidents such as train crashes, large-scale motorway accidents, building collapses or significant fires that have occurred as a result of an accident or have been caused deliberately.

a prolonged entrapment. They are also PHTLS (pre-hospital trauma life support) trained so that they can provide enhanced care.

HART work alongside fire and rescue services within the ‘inner cordon’ (or ‘hot zone’) of a major incident. Their job is to triage and treat casualties and to save lives in very difficult circumstances. They are also there to look after other emergency personnel who may become injured whilst attending such incidents.

- A vehicle capable of treating mass casualties and giving oxygen to up to 48 people at once

“Due to the diversity of major, hazardous or complex incidents that the team could be called to they have a wide range of equipment available to provide appropriate care.” The team have all received a minimum of 6 weeks advanced training to give them the additional skills for the types of situations and patients they may be called to. For example, under authorisation from a doctor, they can use certain surgical skills such as surgical airway incision / tracheotomy to secure an airway and making an incision to drain air or fluid where patients have a chest injury during

Due to the diversity of major, hazardous or complex incidents that the team could be called to they have a wide range of equipment available to provide appropriate care. For example: - A range of PPE (personal protective equipment) such as chemical protection suits

- A communications vehicle for coordinating a team response on scene - ‘Pop-up’ triage units to assess and treat patients on scene - A 6-wheel-drive Polaris buggy for transporting equipment and personnel into a dangerous ‘hot zone’. HART also work closely with other agencies, such as police and fire, and have a national remit to support other HART crews nationally. They were recently called upon to support at the G20 in London and will be available to provide support at the upcoming Olympics in 2012. Day to day our HART have what is needed to help patients in new ways and are regularly called upon to attend to a range of incidents across our five Divisions. The base at East Midlands Airport gives them an ideal central location to respond to our heavily populated areas of Derby, Nottingham and Leicester.


Pictured (clockwise): One of HART incident support units; the Polaris Buggy; the HART team are trained to provide care in confined spaces; the HART team with two of their hi-tech response units.


EMAS in focus: HART - quick questions How long have you been based in HART?

What brought you to work in HART?

We have been at HART since it opened in April 2009. I’ve been on the service for 19 years now.

Before coming to HART I was based in Derbyshire and worked at various stations across the county – first on PTS, then as a Technician, a Paramedic and a Paramedic Team Leader. I wanted to gain some extra skills that could benefit patient care and to work closely with other agencies. Working on HART is very different to responding usually - we respond as a team of 6 and work very closely with each other. We could be going into potentially life threatening situations – both for the patient and ourselves.

Can you tell us a bit about your role?


Chris Davey


HART Team Leader

I am responsible for managing a team of six – including myself – on an operational basis. This could involve any scenario from routine ambulance work to more serious or complex jobs such as HAZMAT (hazardous materials), CBRN (chemical biological radiological and nuclear) and jobs that involve heights or going underground any jobs that road crews feel are inappropriate for them. Day to day we are based at the airport and respond throughout the region. We also have a national remit to respond to wherever we are needed – we have to back up other HART teams nationwide. We are all trained in the same way and use the same equipment so that we can work together well. I have also completed the national police CBRN trainer certificate which allows me to instruct on police and HART courses.

How long have you been based in HART? I’ve been at HART since it launched – but on the service since I qualified 5 years ago. Can you tell us a bit about your role?


Nick Hurst ROLE:

HART Paramedic

I work within a team of six as a Paramedic to provide medical care within hazardous areas that can’t normally be accessed by the ambulance service. This includes confined spaces, heights such as tower cranes, cliffs or embankments, chemical incidents and multiple casualty incidents such as on the M1 or at a sporting event. We can enter what is known at the ‘hot zone’ at an incident, whereas in the past crews would not have been able to and would have to rely on other services. I am also a Safe Working at Heights instructor for the HART team.

The team here are all very keen and eager – but also the other agencies that we come into contact with – such as the police and military – welcome our role and are also keen to extend our skills.


If you weren’t working for EMAS HART, what job would you be doing? I would still be working as a PTL in Derbyshire as I enjoyed that job. If you were not at work right now, what would you be doing? As it is summer I would probably be out mountain biking. I live in South Derbyshire so I can cycle down local canal paths, Shipley Park and Trent Lock. What do the EMAS Values mean to you?

That is a hard one as I don’t think there is a ‘worst thing’. This job is fairly new and I’m still excited by what we are achieving and who we are working with.

In my job it has got to be Teamwork. We have to work very closely together so teamwork is very important.

trauma life support), new equipment and working within a more multi-agency team all attracted me to the role. It was also a new challenge. Before HART we would have to wait for the fire service to set up a cordon at incidents and bring patients to us. We can now go into areas with fire and get patients and triage them so that they receive treatment sooner – which improves outcomes.

ambulances on the road so that we can meet the demand on our services.

It is the new challenge of jobs we do and providing medical treatment wearing a variety of PPE (personal protective equipment) – anything from harnesses to breathing apparatus depending on the situation. We can provide the same and slightly extended care but we have different skills to be able to provide aid in different circumstances.

Being able to reach and treat patients sooner, having additional skills such as PHTLS (pre-hospital

I would change the emphasis from performance time to patient outcomes and clinical care. For example, if a crew get to a cardiac arrest patient in six minutes it is seen as a success even if they don’t survive. But if the crew get there in 9 minutes it is seen as failing even if they save that persons life.

What’s the worst thing about the job?

What is the best part of being based in HART?

What brought you to work in HART?

LIFELINES/ The magazine for EMAS people

What is the best part of being based in HART?

If you could improve EMAS services to patients in one way, what would that be?

If you could improve EMAS services to patients in one way, what would that be? I would increase the amount of

If you were not at work right now, what would you be doing? I would be off rock climbing. I got back two weeks ago from a climbing holiday in Costa Blanca, Spain. Can you tell us about a memorable call? We were on scene when there were environmental protestors at Ratcliffe power station last year. We provided 36 hours of continuous medical cover for the protestors and other emergency services and staff. It was a preplanned job so we actually had two HART teams on day shifts and one overnight. What do the EMAS Values mean to you? It’s got to be Teamwork in this job. Most of the time we are working as a team of six so we have really got to work together – especially in dangerous situations. SUMMER 2010


EMAS in focus: HART - quick questions qualified Paramedics all working together. It’s good to be part of a new team – we were all in the same boat at launch.

How long have you been based in HART? I’ve been here since the launch in April last year. I’ve been on the service for seven years now.

What is the best part of being based in HART?

Can you tell us a bit about your role?

Chrissie Yeomans

We provide pre-hospital medical care in hazardous or hostile environments with the use of extra skills and equipment. We have different training and PPE which means we can respond to jobs with police and fire. We can now go into ‘hot zones’ at the centre of incidents whereas before we couldn’t. Day to day we have to respond to normal 999 jobs as well as being available for major incidents – we could end up at anything.


What brought you to work in HART?


HART Paramedic


Dean Dagley ROLE:

HART Team Manager

The extra challenge, skills and training and being able to work as part of a team of six. Before this I was a solo-responder in Coalville so this is a massive change. Usually we would have a skill mix on a vehicle but here you have six

How long have you been based in HART? I have been the HART Team Manager since September 2009. Can you tell us a bit about your role? My role is to develop the EMAS HART team and to manage day -to-day operation of the team. What brought you to work in HART? I welcomed the challenge and the experience of working within a new concept and looked forward to the chance to help develop and shape HART schemes both locally and nationally. I am working with a number of key national HART project streams that will take HART to its next stage using key lessons learnt from the early implementation within HART which EMAS plays a vital role in informing. What is the best part of being based in HART? The ability to be part of path finding new systems and to generate new applications for the HART team. As a HART team we are able to support and shape future developments and to see 13

Being in a team and the extra kit and equipment. We get to go on extra courses and training so are always improving our own knowledge. The range of courses we have been on in the past year have been unbelievable. There is a lot of variety in this area of the service too – we never know where we will end up next. If you could improve EMAS services to patients in one way, what would that be? More ambulances and more qualified staff. There should be more vehicles out on the road with a different skill mix – making sure that there is a Paramedic at every job.

one hour to get to the patient. We treated the patient down there as he was quite severely injured. We made him stable and then monitored him on the way back to the surface. We have specialist kit to be able to respond in this way. The call was at the end of the shift at about 5:30am – it was quite a surreal job. If you weren’t working for EMAS HART, what job would you be doing? I would be working as a Paramedic back in the Division. I love being a Paramedic and would not want to do anything else! If you were not at work right now, what would you be doing? I would be dog walking, socialising or going to the gym! What do the EMAS Values mean to you?

Can you tell us about a memorable call?

Definitely Teamwork. There is a big emphasis on teamwork in this job – we know each others I had to go down a mine in strengths and weaknesses and Welbeck, Nottinghamshire and I had to go down the mine shaft for what is expected of each other.

these work on both a local and a national scale. The interoperability of HART is also very rewarding and this is clearly demonstrated when we operate as joint teams on national exercises and real time events.

If you weren’t working for EMAS HART, what job would you be doing? I cannot imagine any other job I would like to be doing. If you were not at work right now, what would you be doing?

If you could improve EMAS services to patients in one way, Probably wrestling with my what would that be? German Shepherd dog to see I would like to see all Paramedics who is going to decide which way undertake PHTLS (pre-hospital we are walking today. He likes to trauma life support) training as it think he is in charge and I suppose has been invaluable to my team in generally he is. improving their management of Which of the EMAS Values trauma patients. means the most to you? Can you tell us about a That would be Teamwork as memorable call? when we do our training we are We attended a call to two fully aware how dangerous some improvised explosive devices just of the scenarios can be. We have to before Christmas. The call had real have total faith in each other and implications for a city centre and our team as a whole to ensure we the responsibility of the team was all remain safe and well. to go forward into any hot zone if required. This really brought home to us the role that we needed to play in this type of incident. Whilst it turned out to be a hoax it was reassuring to see how the HART Thom Hall, team and Divisional team worked Assistant Communications Manager so well to together in managing Email: the situation. Photo: Thom Hall / Hollis Photography EAST MIDLANDS AMBULANCE SERVICE


Chartered Management Institute Celebration Recognising EMAS staff achievements Congratulations to those who successfully completed the qualification:

The High Achiever Award

Wayne Duke, Leicestershire and Rutland

Steve Wegg, Vicki Tomlinson, Justine Pratt

Nick Laverick, Leicestershire and Rutland

Pictured: Winners of the High Achiever and Development Awards.

Last year EMAS became a Chartered Management Inistute (CMI) Accredited Centre and since then the first cohort of EMAS students have been working hard to achieve a Level 3 Diploma in First Line Management qualification. The course featured workshops, tutorials, written assignments and reports to achieve a variety of assessment criteria and learning outcomes over 9 months. The course was delivered within the Trust and as such has enabled managers to gain a better understanding of the organisation, policies and procedures and the benefits of these processes.

For consistently demonstrating a high level of understanding and practical application.

Mick Jones, Leicestershire and Rutland

The Development Award

Justine Pratt, Northamptonshire Martin Claydon, Northamptonshire

For continual effort resulting in sustained development throughout the programme.

Helen Lambert, Leicestershire and Rutland

Michael Forster, John Forster, Kelvin Foster

Steve Church, Leicestershire and Rutland Michael Forster, Leicestershire and Rutland Vicki Tomlinson, Nottingham (Control) Steve Pratten, Lincolnshire

The Non-Clinical Organisational Learning Team would like to thank all the participants for their hard work and dedication to complete this programme.

Mary Spier, Lincolnshire

So what’s next?

Kym Williams, Lincolnshire

Feedback from the course has been very positive and candidates have actively applied their new skills in the workplace - helping to improve service delivery and people management. The course is already fully booked for 2010 and we are now looking for managers who would like to take part in 2011.

Lee Brentnall, Derbyshire Joy Weldin, Derbyshire Janet Palmer, Nottingham (Control) Lesley King, Derbyshire John Forster, Leicestershire and Rutland Richard Needham, Derbyshire

During the course students grew in confidence, gained managerial knowledge and skills and were introduced to management tools to apply in the workplace. They were also able to support one another and gained insight into colleagues’ roles within EMAS - building new relationships for the future.

Theresa Rozier, Derbyshire

On 16 April the 28 successful managers attended a celebration event at the Belfry Hotel in Nottingham to recognise their achievement and to be presented with their awards by Chief Executive Paul Phillips.

Hilary Yates, Nottingham (Control)

For further information about the programme please contact us:

Derek Neve, Derbyshire

Non-Clinical Organisational Learning Team

Steve Wegg, Derbyshire

Kerry Allen

01522 889 523

Lisa Owen, Nottingham (Control)

Jo Bradshaw

0115 884 5115

Pete Scrimshaw, Derbyshire

Sue Fry

0115 884 5114

Kelvin Foster, Nottinghamshire

Coral Grace

01522 889 523

Sue Jevons, Leicestershire and Rutland


Roger Linnell, Nottinghamshire Karl Bowler, Derbyshire

Pictured: The successful EMAS students and NonClinical Organisational Learning Team with Chief Executive Paul Phillips at the recent award ceremony. Photo: Thom Hall

EMAS Communications

Communications EMAS

Keeping you and the public informed about all things ‘EMAS’

Together with the Organisational Development team we have just launched Ideas@EMAS – the staff suggestion scheme that listens to your bright ideas. Ideas@EMAS is an opportunity for you to have a say and make a difference. You can send us an idea about anything – it could be to introduce something new, improve something that already exists, change a working practice or how to save some money. It’s your idea - so get creative. We will review all ideas sent in - no matter how large or small. If it has the potential to be introduced and make a difference then we

Recent hot topics

will work with the teams necessary to make it happen. What’s more, by submitting an idea you are getting involved and making a positive contribution to EMAS. If your idea is taken forward we will present you with a certificate of recognition - which will make a great addition to your EMAS portfolio or CV. To submit your idea email ideas@emas., visit, call 0115 884 5251 or pick up one of the leaflets and postcards that have been sent to every base and station.

Help us get greener and save money All of our communications are available electronically to reduce the need for printing and postage. If you would rather receive the electronic versions please sign up for Communications Direct - our new service that sends news and information direct to your personal email address great if you don’t always have the chance to check your EMAS email account. Thom Hall, Assistant Communications Manager Email:

To view all recent communications visit

EMAS Matters (Newsletter)

Clinical Issues (Payslip bulletin)

Pulse (Payslip bulletin)

• Our priorities in the current economic climate • Reporting untoward incidents • Patient Safety First • EMAS signs up to the dignity challenge • Waste Management

• Controlled drugs • Paramedic usage of morphine • End of Life Care Decisions • Falls referral pathway • Improved safeguarding pads

• Harassment Advisors • New eLearning available • CQC Registration • Staff Survey: What you said - what we’ve done • Partnership working

It’s never been easier to stay in the know Lifelines is just one of many ways in which we keep you informed about what is going on in EMAS. Every day we try to make sure that you have all the information you need about the latest news and developments in the Trust - from what is happening in your area to the decisions being made by our Trust Board. Here’s a reminder of how you can stay up-to-date:

EMAS Matters

Special briefings

Our ‘as-it-happens’ newsletter gives you the latest EMAS news and information from across the Trust.

We regularly issue special briefings about specific issues that you need to be aware of - such as the series of Infection Prevention and Control briefings issued over the past year.

Pulse and Clinical Issues Monthly bulletin attached to your payslip giving you important Trust and clinical information. Our website gives the general public information about all aspects of our ambulance service, including details of the services we provide and how they can get involved.

NEW! EMAS Dialogue Our new team briefing where your line manager will talk to you about important decisions affecting the Trust and your area.


Insite Our popular staff website is an easy way to access any EMAS information, from policies and procedures to clinical information.


EMAS People

EMAS staff are always

up for a challenge EMAS team take part in Kilomathon

Paramedic to take part in World Yacht Race

Nicola’s Borneo Challenge

Pictured (l-r): Ian McAleese, Dave Turner and Mel Wright show off their Kilomathon medals.

Pictured: Steve (far left) on board one of the Clipper yachts during training.

Pictured: The dense Borneo jungle.

HART crew members Mel Wright, Ian McAleese, Dave Turner and James Buck, along with A&E crew members Michelle Broughton (Beechdale) and Leigh Smith (Eastwood) successfully completed the world’s first Kilomathon.

Grimsby Paramedic Steve Reid is preparing to sail over 8,870 miles during the final two legs of the Clipper 2011/12 Round the World Yacht Race.

West Bridgford Paramedic Nicola Landells is getting ready to take part in a trek through Borneo to raise money for The Blue Cross – Britain’s Pet Charity.

Steve said “Although I’ve never sailed before, I have always been interested in sailing and have known about the Clipper Round the World Yacht Race for a long time. Last year my partner and I went to Grimsby to see the yacht set off and that’s when I decided I wanted to have a go.

The challenging five-day trek will see participants go through dense jungle, learn survival techniques and indigenous huntergatherer skills before spending three days assisting Sakau research officers gather data which will then be used in their reforestation projects. They will also visit the Sepilok orphanage and rehabilitation centre to see first hand the work being done to release various primates back into the wild.

Around 6000 runners took part in the Kilomathon - a 26.2km race from Nottingham University to Pride Park in Derby. It saw thousands of entrants come from all over the UK and Ireland and attracted runners from European countries and from as far as the United Arab Emirates, Canada, USA and Brazil. Congratulations to you all!

HART crew members Mel Wright, Ian McAleese, Dave Turner and James Buck, along with A&E crew members Michelle Broughton (Beechdale) and Leigh Smith (Eastwood) successfully completed the world’s first Kilomathon. LIFELINES/ The magazine for EMAS people

“My challenge of a lifetime has started and I’ve completed the first eight days worth of training which means I’m now certified as competent crew by the Royal Yacht Association.” Steve will be one of eighteen crew members on board at any time (a professional skipper and 17 amateur crew). His journey will see him sail the Panama Canal, through the Caribbean, out in to the Atlantic Ocean and on to New York. Grimsby Acting Operational Support Manager (OSM) Ted Heath said: “Staff are pleased to support Steve and see this as a great opportunity for him. We are sure he will relish the challenges ahead and wish him all the very best on his voyage.” 16

Nicola has set herself the massive challenge of raising £3000 for the charity and will be holding a charity BBQ over the summer to raise more funds. To help Nicola achieve her target visit Thom Hall, Assistant Communications Manager Email:

EMAS Values


This is a good example of: CONTRIBUTION Respecting and valuing the contribution of every member of staff.



EMAS People

EMAS staff win awards Citizen of the Year award for Community First Responder West Leicestershire Community First Responder (CFR) Group founder Pete Whittall has been recognised for his services to the community and charitable organisations he supports, after being awarded Hinckley and Bosworth Borough Council’s 2009/10 ‘Citizen of the Year Award’. Pete was secretly nominated by local residents, fellow CFRs and colleagues from Leicestershire Lifeguards Voluntary Patrol and Rescue Service. He was invited by the Lord Mayor of Hinckley and Bosworth Borough Council to a buffet and awards ceremony, where he was one of eleven citizens short listed from 250 nominations. Over the last five years Pete has set up six volunteer CFR schemes (covering 100,000 residents), and formed a management and support group to co-ordinate their professional development to the local community under the auspices of Lifesavers – Royal Life Saving Society UK.

During 2008/09, the West Leicestershire group supported EMAS by responding to over 350 emergency call-outs, providing over 7500 duty hours and 900 in-service training hours and significantly Pete and another colleague Alistair successfully revived two cardiac arrest patients. EMAS Service Delivery Manager – Operational Support Andy Moss said: “It is really good to see that Pete is getting recognition for the fantastic work that he has done for his local community and the dedication that he has given to people in the UK and elsewhere, teaching them life saving skills which by their very nature must have saved many lives. It has been said that Pete is ‘a giant in the community’ and I would wholeheartedly agree with this statement. Many congratulations Pete.” Melanie Wright, Communications Manager Email: Photo: Melanie Wright

Pictured: Pete Whittal

Award for Control EMD

Prize donated to station

Pictured (l-r): Natasha Smith (Recruitment Consultant, Brook Street), Neil Brennan (Control Communications Manager), Rachael Kemp (EMD) and Jayne Hayton (EMD Team Leader).

Pictured: Michael (holding the Wii console) along with representatives from Nottinghamshire County Council at the presentation.

Control Emergency Medical Dispatcher (EMD) Rachael Kemp was presented with the Temp of the Month award by Brook Street Agency recently. Rachael is one of four agency EMDs employed within Control and was given the award to recognise her hard work and commitment to the role. This is not the first time Rachael’s efforts have gained

recognition – back in November the Leicester Mercury printed a story about Rachael helping a dad deliver his baby on the bathroom floor before our emergency crews arrived. Well done Rachael!

Staff at Hucknall Station, Nottinghamshire are now able to keep themselves fit by using a Wii console which colleague Michael Wadsworth has kindly donated to the station.

in May and is now available for staff to use whenever they have a few spare minutes. As well as keeping fit, staff can hone their tennis, bowling and golf skills on the Wii thanks to Michael’s generosity.

Thom Hall, Assistant Communications Manager Email: Photo: Thom Hall

Michael won the console in a prize draw competition run by the Nottinghamshire County Council. It was officially presented to him at a ceremony

Phil Morris, Communications Manager Email: Photo: Nottingham County Council



EMAS People

Memoirs of Mr Faceless

Ambulance Heritage Society visit Belgium

Scunthorpe Paramedic’s first solo art exhibition

“I didn’t set out to draw an autobiographical piece of work but when you draw from the heart your character, whether you like it or not, will manifest itself.” Lee Coleman’s first solo exhibition at Scunthorpe’s 20-21 Visual Arts Centre, ran from March to May 2010. “My work depicts the emotions and dilemmas of every day life. I work in mixed media - ink, pencil crayon and acrylic,” said Lee. “I started drawing rough sketches in 2007 and wanted to show emotion, without showing the face, concentrating on body language, shading and location. “I didn’t set out to draw an autobiographical piece of work but when you draw from the heart your character, whether you like it or not, will manifest itself.” As a result of the exhibition, Lee has been commissioned to produce more work. Melanie Wright, Communications Manager Email: Photo: Andy Skirrow

EMAS Values


This is a good example of: COMPETENCE Continually developing and improving our individual competence.

LIFELINES/ The magazine for EMAS people

Paying respect at Menin Gate Our Ambulance Heritage Society (formerly known as the Ambulance Conservation Group) visited Belgium recently to lay a wreath at the Menin Gate in remembrance of those who died in World War 1. The Menin Gate carries the 54,896 names of commonwealth soldiers who lost their lives in WW1 and have no known grave. The Gate was one of the main entrances into the city and having been rebuilt after the war it still carries traffic into and out of the city. The road is closed at 19.50 every night of the year - a ceremony that has been repeated every day since just after the end of World War 1 - only being halted during World War 2. At 20:00 the local Fire Service Buglers sounded the last post and a Scot in full WW1 battle dress played a lament on his pipes - during which Alan Chetwynd stood in the centre of the Gate and lowered the EMAS Trust Standard. Jack Cheetham stepped forward to give a salutation: “They shall grow not old as we are left grow old. Age will not wary them; nor the years condemn. At the going down of the sun and in the morning we will remember them”. There then followed a one minute silence - after which Gary Spiers and Jack laid wreaths on behalf of the Ambulance Heritage Society and EMAS.


Pictured: Gary Spiers and Jack Cheatham lay remembrance wreaths (above) and Alan Chetwynd with the EMAS Standard (below). Gary Spiers, General Manager Email: Photo: Gary Spiers

EMAS Values


This is a good example of: RESPECT Respect for our patients and each other.



EMAS People

Thank You EMAS

Sorry EMAS

Here are extracts from some of the many letters of appreciation we’ve received recently:

Mr T, Leicestershire My wife died recently. During the past years she had a lot of health problems. On numerous occasions I’ve had to ring 999 for help. All fast response and ambulance crews attending were all totally professional in all ways to the patient and family. That’s the reason I am writing to thank all of your staff for attending, caring and for looking after my wife – not forgetting the people who answer the 999 calls. You were fantastic – I can’t thank you all enough.

Mr T, Derbyshire I would like to bring to your attention some outstanding work by two of your employees. In March my partner woke me to tell me that she was in the later stages of labour and felt that she was going to give birth immediately. After a phone call to the 999 switchboard an ambulance arrived. Upon examining my partner it was clear that she was going to

We also occasionally receive letters of apology from people who have misused our service:

give birth on the living room floor. My partner then did just that, with the crew members delivering my son on the floor of my living room. I myself work in an emergency service and have found myself in some pretty serious situations in the past and have looked back later and thought, wow, that was some pretty good work. I hope that the crew members have looked back and realised just how brilliant a job they did that day.

Mr G, Derbyshire I would like to apologise for being the patient of your superb ambulance service after stupidly taking a so called ‘legal drug’. The paramedics in the ambulance were absolutely first class and dealt with me in a professional way. I realise the ambulance service does not need people like myself being patients when there are so many people out there who would have genuinely required your help on that evening. After what I have done I have learnt a valuable lesson in life and cannot praise your ambulance paramedics highly enough.

Mr and Mrs M, Sheffield I am writing to say what a wonderful service your hospital transport service provides. My husband is very disabled and I have heart problems and we have been fortunate to be able to use your transport provision for our frequent visits to hospital over the past four or five years. The drivers have all been most helpful and caring. Its is a marvellous and useful service and we cannot praise them enough.

Mrs B, Nottinghamshire Please accept this letter as my sincere apologies. I understand that in the early hours of Thursday a 999 call was made requesting an ambulance to attend to me at my home address. When your crew arrived and tried to tend to me

New recruits & retirements Recruits The following staff have joined EMAS - we wish you a warm welcome:

Malcolm Allen Jessica Allsop Diane Astley Martyn Baines James Begley Charley Bennett Susan Berry Graham Boorman Russell Bowland David Brewer Gary Brown Julie Burrows Krystal Campbell Michael Chamberlain Michael Colbrook Stephen Davies Julie Deaney

Steven Dexter Colin Downes Christopher Etherington Peter Everson Marie Fernandez Barbara Hart Darrel Hickinbotham Judith Hirst Stephen Holden Brooke Holmes Karen Howting Dawn Jennings Robert Joyce Dean Kelham Rachael Kemp Sally Knowles Rachele Lammin

David Lee Emma MacAndrew Rebecca Mawby Trudy Murphy Terry Needham Lorna Nyajeka Anthony Ogden Fraser Oliver Catherine O’Reilly Petrina Palmer Darren Parrott Brian Pepper Giovanni Pilolli Brett Preston Michaela Rees Abigail Short Robert Southall


Hannah Squires Amanda Storer Melissa Thiele April-Jayne Thompson Jacqueline Tomkins James Tomlin Terisa Trokis Teresa Trueman Philip Tuxworth Keith Walker Sandra Walker Rosanna Ward Nicola Ware Debrah Webster Samantha White Nigel Woofenden

I was abusive to them. I would like you to believe that when I do not drink an excessive amount of alcohol I do not behave in this way and am thoroughly ashamed of my actions. I understand that your service has a very difficult job to do and the fact that people are abusive makes the job even harder.

Mr S, Lincolnshire I am writing this letter to apologise for all the trouble I caused when I hoax called you in March. I now realise that it was a very stupid an immature thing to do. I don’t know why I did it, but I did. I can only put it down to not taking my tablets for ADHD, but I know this is not a good enough excuse for my actions. I am so very sorry for wasting your time when you could have been needed somewhere else. I am truly sorry for all the time and money wasted you spent looking for an emergency that never was.

Retirements The following staff have retired - we wish you a fond farewell and a very happy retirement. David Brewer Robert Hardy Paul Kilgallen Terry Whotton


Get involved

This is

Your Magazine!

Lifelines is the magazine by EMAS people, for EMAS people.

We always want to hear from you...

Reader’s photo:

A postcard from Venice

Have you been on holiday and spotted a local ambulance? Send your photo to

Photo supplied by Liz from Trust HQ

Pictured: Trust HQ Security Guard Darren Francis recently worked backstage when the XFactor tour reached Nottingham and was lucky enough to meet everyone’s favourite Irish twins – Jedward. Unconfirmed reports suggest that they were spotted reading the East Midlands’ premier ambulance service based magazine, while Louis Walsh was overheard asking Joe McElderry how to change his Insite password.

Send your Lifelines Reader’s Photo to:

Share your story: If you have a story to tell, whether it be a memorable job you’ve been to or you’re raising money for charity, then please let us know.

Tell us your news: Know something newsworthy? Seen someone go above and beyond the call of duty? Tell us so we can share your news with others.

Get in touch Lifelines is just one of many ways in which we try to keep you informed about what is going on in EMAS. If you would like to contribute to or comment upon Lifelines, EMAS Matters newsletter, Pulse and Clinical Issues payslip bulletin, Insite staff website or www. then please get in touch.

Give us your views: Have you got some good ideas? Let us know if you think Lifelines, or any other EMAS staff communications, could be improved.


Email us at:

Call us on:

0115 884 5000

Visit us at:

Write to us at: EMAS Communications East Midlands Ambulance Service NHS Trust Trust Headquarters 1 Horizon Place Mellors Way Nottingham Business Park Nottingham, NG8 6PY

design & concept by fresh* communications t: 0116 254 1351 e:

A Lifelines reader has sent in this photo of two ambulances used in Venice - certainly a unique way of reaching patients in Italy’s city on water!


SUMMER 2010 Issue 16