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Presbyterian Aged Care (Head Office) PO Box 2196, Strawberry Hills NSW 2012 p | (02) 9690 9333 f | (02) 9310 2148 e | w | ii | Presbyterian Aged Care

Welcome The Presbyterian Church has been supporting the independence and care of older people across New South Wales and the Australian Capital Territory for 70 years. While Presbyterian Aged Care (PAC) has grown to provide accommodation and care services for over 1,300 people, we have never lost sight of the individual - every person has their own emotional, physical and intellectual needs. The world has changed in countless ways since 1942 when we opened our first residential care home. People now live longer, for example, and enjoy a more active retirement, which is why our wide choice of care programs share a common focus on independence and support. Some things, however, have not changed. Just as it was in 1942, Presbyterian Aged Care’s vision is to provide a caring and spiritual environment where people can grow old in the way that suits them best. Our primary aim, of delivering the highest possible quality of life for older people, remains exactly the same today as it did in 1942. As a result, we offer genuine Christian care, for people of any ethnic, socio-economic or religious background, at a rich variety of friendly and secure environments across the state.

PAC supplies a full spectrum of services, split into three main areas. Firstly, we provide a wide range of residential aged care, from low care homes up to high care nursing homes, where older people with greater needs for help can receive the 24-hour attention they need (turn to Page 4 for more information).

Secondly, we deliver a comprehensive program

of in home and community care. These services allow older people to continue to live independently in their own home. Our services either ‘come to you’ or are delivered in one of our local centres. Our packages are tailored to meet the needs of the individual (turn to Page 9 for more information).

Thirdly, PAC also provides seniors’ housing.

Retirement village living helps older people retain their independence, in their own self-contained unit, while enjoying increased security and social options (turn to Page 12 for more information).

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PAC has the utmost respect for the privacy rights of all our residents and clients. We ensure that all information deemed to be of a private and confidential nature is handled in accordance with the law. For more information on how we achieve this, you can visit or speak to a member of PAC’s staff to view our full Privacy Policy. Presbyterian Aged Care’s activities are conducted in compliance with the relevant requirements of The Presbyterian Church (New South Wales) Property Trust Act 1936 and the Australian Capital Territory’s Presbyterian Church Property Trust Act 1971 and their regulations acting as agents of the Property Trust. 2 | Presbyterian Aged Care

Our mission To provide care and accommodation for older people, with a commitment to excellence inspired by the life and teachings of the Lord Jesus Christ.

Our values • The dignity and worth of every person created

in God’s image, • Showing compassion and love by caring for and nurturing the whole person – physical, social, emotional and spiritual, • Supporting community life, where people can live together in harmony, safety and security,

Quality assured Regular independent assessments and a continuous process of self-examination mean that you can rest assured we not only deliver a high level of service, but also that Presbyterian Aged Care is constantly raising the bar. The Department of Health and Ageing has developed and implemented a quality framework that uses a range of approaches to ensure older people receive safe and quality aged care services. Key elements of the framework are regulation, standards, quality, support and monitoring. The goals of the framework are to: • Promote quality of care and quality of life for care recipients, • Improve and protect the safety and wellbeing of care recipients, • Promote open and transparent systems in aged care, • Promote continuous improvement in aged care. Australian law states that government accreditation is essential to our ongoing funding. As such, all of PAC’s aged care services and programs are put

• Acting justly and fairly, ensuring equity of access to care and accommodation, including for those in poverty or need, • Honesty and ethical behaviour, • Good stewardship of the resources that are our responsibility, and • Our staff and volunteers, supporting them to develop their skills and achieve satisfaction in serving others.

to the test every three years, with external audits, inspections, as well as other review and monitoring systems, taking place within that time period, which are designed to ensure the maintenance of appropriate service delivery. You can view the current accreditation status of PAC’s residential care facilities by visiting Both the quality and safety of our residential care buildings have also been checked by the Government, courtesy of an independent certification completed on behalf of the Australian Department of Health and Ageing. All PAC facilities meet the current requirements and are upgraded as needed. Even with all those stringent independent checks in place, however, we are always committed to go above and beyond what we need to do. At PAC, we are constantly reviewing our practices, comparing them to other organisations and talking to our clients about any changes they might desire. The result is that we are continually improving. If you have any questions or feedback, please email us at Presbyterian Aged Care | 3

Residential Care Available at Ashfield, Canberra (Hughes), Drummoyne, East Gosford, Haberfield, Paddington, Stockton, Thornleigh, Walcha and Wollongong. Presbyterian Aged Care provides residential aged care services that have one aim above all others; we want you to feel at home with us. Step into one of our residential services and this will always be the case. From our homelike designs and landscaped outdoor areas, to our comfortable community and living areas, we seek to make your experience warm and inviting. And of course, there are always the friendly, smiling faces of our staff, who are always available to ensure that each day with us is a welcome one. Their job is to deliver our care services in a way that maintains the independence and dignity of all our residents, while ensuring that a wide range of service and lifestyle options are available, where possible. We believe that each of our clients is an individual, and that the requirements of each person are never exactly the same. That is why we always work hard to get to know our residents and to understand their own unique needs and choices. 4 | Presbyterian Aged Care

At Presbyterian Aged Care we support the philosophy of ‘ageing in place’. In other words, our aim is to support the evolving care needs of residents, where possible, within their existing environment. This means we strive to keep people with their friends, spouse and familiar surroundings. Increasingly catering for residents with multiple chronic health conditions, such as dementia, we currently house more than 800 people in our high care nursing homes and low care homes. Unfortunately, it is at times necessary to move somebody, for example from a low care home to a high care home, or to Dementia Specific Care. Should this need arise, PAC always takes care to fully consult the resident and their family. Presbyterian Aged Care’s Residential Aged Care services are funded by the Australian Government.

What type of residential care is best for you? 1. H  igh Care

(Nursing Home)

Suitable for people with a greater dependence on nursing support, residents at PAC’s high care homes will benefit from a comprehensive range of services. These include accommodation, cleaning, laundry, meals, personal care assistance, 24-hour access to a registered nurse, therapy (such as podiatry and physiotherapy), plus social activities.

2. Low Care (Hostel)

Low Level Residential Care is available for older people with reduced mobility or independence. We provide accommodation, general cleaning and laundering of bed linen, as well as meals and access to personal care when needed. Residents can participate in the arranged activities or pursue their own interests outside the facility.

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3. Residential

4. Dementia

Respite Care gives carers the chance to take a welldeserved break. This service allows for short-term stays within one of our residential facilities, after the older person has talked to an Aged Care Assessment Team.

Dementia Specific Care is offered by facilities with specially trained staff and environs that meet the needs of residents with dementia. Purposeful design can include use of colour, placement of furniture and secure, yet non-threatening, areas for those prone to wandering.

Respite Care

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Specific Care

How do you enter residential care? Before entering any level of residential care, everybody must be evaluated by an Aged Care Assessment Team (ACAT) to learn what type of care will be needed. Once this is done, telephone Presbyterian Aged Care to discuss your situation and we will send out the appropriate forms to complete. After this, PAC will arrange our own internal assessment. This

step is to help us match your needs with the best facility to cater for them. Some people, for example, may require specialised dementia care, while others may not be able to walk long distances. Once the application process is complete, we will maintain contact with you regarding vacancies and your current situation. Depending on the preferred location, you might then have to wait for a period varying from a few weeks up to several months before you can move in. Rooms are allocated on the basis of individual need and the suitability of any vacancy to each person’s situation.

What will you pay? Everybody’s financial situation is different, which is something PAC always considers carefully. This means that, in accordance with the Aged Care Act, PAC ensures that those less well off will still have access to all our residential care facilities. All people entering residential care will have to pay a minimum daily fee, set by the Government, which equates to 85% of the basic pension.

This acts as a contribution towards accommodation costs and living expenses, such as food, laundry and heating. Residents may also be asked to pay an incometested fee, also decided by the Government. This is dependent on means and assets tests conducted by Centrelink or the Department of Veterans’ Affairs. Those people who are not financially disadvantaged will also be requested to pay an accommodation bond (interest-free lump sum), if entering low level care, or will have to pay an accommodation charge (daily rental), when entering high level care. Some additional specific requirements are charged on an individually costed basis, for example hairdressing, telephone and internet services. All fees and charges are discussed with you and outlined in a formal resident agreement prior to admission. As it is a legal agreement, Presbyterian Aged Care strongly recommends you also seek independent legal and, if necessary, financial advice. We are always willing to clarify any issues raised with us directly. A flat daily rate set by the Government applies for respite care, payable in advance. A financial means test is not required before entering respite care. For further information on fees, visit www. or call the Aged Care Information Line on 1800 200 422 (free call except from mobile phones). You can also ask your local PAC manager.

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In Home Care and Community Care Servicing residents of Sydney’s Inner West and Northern Sydney; Newcastle and Port Stephens Local Government Areas and Walcha Shire. Presbyterian Aged Care offers different levels of community care to help people stay in their own homes for longer. All services are tailored to the needs of the individual. Already assisting over 320 older people to continue living independently across the state, we take an enabling approach to our service provision.

This means we work with the older person to identify what they want to achieve and how best we can assist. We focus on wellbeing and ways to improve or maintain their level of functioning. Our services fall into two main categories, either ‘we come to you’, to provide support in your own home, or ‘you come to us’, so you can benefit from our group activities and services provided in our centres.

Home Care Packages


Levels 1 & 2 Community Aged Care Packages

Depending on what assistance you need, whether it is with shopping, transport, meals, personal care or domestic assistance, our coordinators will work with you to create a unique package of services. Clients can have greater control over the service they receive as some of our packages are offered as Consumer Directed Care. This means you will have more choices about how, when and by whom the services are provided.


Levels 3 & 4 Extended Aged Care in the Home

EACH provides a unique package of services, designed to meet the complex needs of older people who require high level care. EACH packages may provide nursing care, allied health support, personal care, transport, social support, home help and assistance with oxygen and/or enteral feeding. Presbyterian Aged Care’s Home Care packages are funded by the Australian Government.

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Day Therapy Centres

For people needing therapy services to improve their mobility or strength, day therapy provides activities to stimulate both your body and mind. PAC operates Day Therapy Centres (DTC) servicing Ashfield/Drummoyne and Stockton/Newcastle.

Day Therapy Centres can help older people living in their own home to either maintain or recover a level of independence. The service PAC offers may include access to physiotherapy/occupational therapy or other allied health professional. Services are offered as group activities, with individual treatment also available. Transport to the centre can be arranged. Presbyterian Aged Care’s Day Therapy Centres are Australian Government funded.


Day Respite Services

Whether they have to shop, go to the doctors or simply require a break, carers need some time to themselves, and this program provides quality alternatives for exactly those moments. PAC provides respite services in Sydney’s Inner West, the Hunter region and Walcha. The service provides the carer with peace of mind that the older person is receiving quality care and participating in stimulating activities, either in their own home or at one of our centres. Presbyterian Aged Care’s National Respite for Carers Programs (NRCP) are Australian Government funded. 10 | Presbyterian Aged Care

Home and Community Care

Social Support – Dementia Monitoring This service monitors the health and well-being of people who have dementia and provides support to maximise their ability to remain living independently at home in Sydney’s Inner West. The service also assists the person to retain social contacts and links with the community. The Presbyterian Aged Care Social Support Dementia Monitoring Inner West service is supported by funding from the Australian Government under the Commonwealth HACC Program.

How do you receive community care? • Anyone can contact PAC with a referral for a community care service. However, they will need to have permission to talk to us about the person they are referring. • Our staff will find out as much information as possible about the situation. They will discuss the person’s needs and the services that may help. If it does not appear that the person is eligible for our services, we will try and assist to find help from other local services. • If it appears the person is eligible for our services then we will arrange to visit the person for an assessment. • The local Aged Care Assessment Team carries out assessments to decide if someone is eligible for a Home Care Package. Telephone 1800 200 422 or go to to find your local Aged Care Assessment Team.

What will you pay? PAC charges fees for all of its community programs. These fees are all used for the delivery of services. Nobody, however, will be denied access to any service due to an inability to pay. The Government-regulated fees for Home Care Packages are set at 17.5% of the basic pension. You may have to pay more if you are on a higher income.

PAC sets daily fees for Day Therapy Centre, Day Respite and our Home and Community Care service. These are based on the Government’s guidelines for each program. For up-to-date information on all charges, speak to a member of PAC’s staff.

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Seniors Housing Available at Beecroft, Bowral, Canberra (Hughes), Chatswood, Corowa, Drummoyne, Eastwood, East Gosford, Roseville, Stockton, West Wyalong and Wollongong. Presbyterian Aged Care has over 190 Self Care Units, which are perfect for people wanting to keep their independence while having quality time to enjoy their retirement, without the stresses of maintaining a big house.

These Independent Living Units, situated across NSW and the ACT, are often within village-like communities, which offer increased security and facilities, as well as the chance to make new friends by joining organised outings and activities.

What will you pay? PAC operates its seniors’ housing as retirement villages, which comply with the NSW Retirement Villages Act 1999, or equivalent ACT legislation. Residents usually pay a lump sum ingoing contribution, followed by recurrent charges, which cover the outgoings on the property, such as gardening, maintenance and common areas electricity. 12 | Presbyterian Aged Care

PAC also provides some units on a rental basis (under the Residential Tenancies Act 2010) for people unable to afford the ingoing contribution. For up-to-date information on fees, visit www. or speak to a member of PAC’s staff. We will discuss these with you before any decision is made, but also suggest you seek independent legal and financial advice for some extra peace of mind.

Sydney 1. Ashfield

10. 2.


4. 6. 1.



2. Beecroft

9. 3.







3. Chatswood



4. Drummoyne




5. Eastwood


6. Haberfield


7. North Sydney



8. Paddington



9. Roseville








New South Wales

10. Thornleigh 13.


15. 10.




NSW Bowral /Woolongong 10. Bowral


Corowa Canberra West Wyalong

11. Corowa

12. Gosford








13. Stockton


Care Services IL

Independent Living


Community Care


Low Care


High Care


Day Respite


14. Walcha



15. West Wyalong 16. Wollongong





ACT 17. Canberra

Presbyterian Aged Care (Head Office) PO Box 2196, Strawberry Hills NSW 2012 p | (02) 9690 9333 f | (02) 9310 2148 e | w |

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Presbyterian Aged Care > Brochure  

Presbyterian Aged Care manages a number of aged care facilities and publishes a range of print collateral to inform residents about what's h...

Presbyterian Aged Care > Brochure  

Presbyterian Aged Care manages a number of aged care facilities and publishes a range of print collateral to inform residents about what's h...