Page 1

UK &GLOBAL COURIER COURIERS

The saviours of Generation Y-wait

URBAN LORRY BANS Plan ahead to cope in the UK

REGIONAL FOCUS

FREE

SEPTEMBER ���7

to subscribe

UK: Midlands | Global: Mediterranean


www.forwardermagazine.com

INDUSTRY NEWS MOVE IT LIKE... ASK THE EXPERTS REGIONAL FOCUS FORWARD LAW READ FORWARDER

2

FORWARDER magazine

September 2017


W

elcome to the 'UK & global courier' edition of FORWARDER magazine.

CONTENTS

INDUSTRY NEWS

SEPTEMBER 2017 6

News and press releases from the world of freight

FORWARDER FOCUS

Celebrating the evolution of couriers | Couriers: saviours of Generation Y-wait

ASK THE EXPERTS

44 50

Plan ahead to cope with urban charges & lorry bans

REGIONAL FOCUS UK: Midlands | Global: Mediterranean | Exporting to Italy

52

M&A FOCUS

54

M&A opportunities in the freight industry

RECRUITMENT FOCUS

62

Jobs and candidates in the freight industry

MARKETING FOCUS

70

How to use email marketing to maximise your business

FORWARDER Directory HAS EVOLVED... The Directory is now a standalone publication which will be produced quarterly and distributed

monthly with FORWARDER. The international section is complete and will be available very soon.

We are in the process of compiling

the UK section, followed by sector services. To advertise in the new Directory, give us a call on +44 (0)1454 628 771. FORWARDER magazine

September 2017

3


SAVE THE DATE 1-3 MAY 2018

LOGISTICS AND SUPPLY CHAIN MANAGEMENT FOR CARGO OWNERS 4

FORWARDER magazine

WWW.MULTIMODAL.ORG.UK

September 2017


WELCOME TO FORWARDER... A WORD FROM

THE EDITOR

W

ith our Air Freight issue reaching for the skies, September at FORWARDER has us looking at

the growing courier services in the UK and globally.

The digital world we live in has connected us on a truly global scale. This is no different within the freight forwarding industry. This connectivity has allowed freight forwarding companies to truly create a global presence for themselves, even if they are a smaller outlet.

MEET THE TEAM

CRAIG EDITOR-IN-CHIEF craig@freight-media.com +44 (0)1454 275 939

MATT EDITOR

matt@forwardermagazine.com +44 (0)1454 628 775

KATIE CLIENT MARKETING katie@freight-media.com +44 (0)1454 628 771

DARREN DIGITAL MARKETING d.glasspool@freight-media.com

The international courier market has seen growth year on year due to its cost-effective, reliable and convenient methods of distribution and delivery to consumers. This meant that in 2015 the sector generated almost ÂŁ9 billion in revenue in and has continued to grow steadily over the last 2 years. It is estimated that volumes of parcel deliveries in the UK will increase by approximately 4% per annum, meaning international and UK courier services aren't showing any signs of slowing down.

MOHIT SOCIAL MEDIA mohit@freight-media.com

CHRIS INTERNAL MARKETING c.tissier@freight-media.com

TIM DESIGNER

tim@forwardermagazine.com

In the UK our lust for online purchasing from foreign countries means that freight forwarders have now had their hands full for some

Do you have editorial or news to send us?

time. With the Midlands being the central hub for the UK’s delivery

team@forwardermagazine.com

systems, the pressure to invest in an immediate and sustainable

+44 (0)1454 628 771

infrastructure for international courier service is now evident. The revenue from the sector alone could map out an environmentally

Read the magazine online: got to www.ISSUU.com

friendly transport route to help local communities thrive and benefit

and search for FORWARDER

from the trade in major cities. A win/win for everyone involved.

twitter.com/ForwarderMag facebook.com/forwardermagazine

Nine of the top 20 cargo ports in 2015 were located on the Mediterranean,

linkedin.com/company/forwarder-magazine

so it is no surprise that the region's international courier services are

www.FORWARDERmagazine.com

all seeing positive growth. How has the Med been doing international trade so well? Carriers have engaged in vessel-sharing arrangements

Freight Media Ltd

that have allowed them to serve multiple ports by connecting to larger

Unit 8 Apex Court,

hub seaports. A simple but effective course of action.

Almondsbury Business Park, Bristol BS32 4JT

Matt Dailly, Editor, FORWARDER magazine

FORWARDER magazine

September 2017

5


INDUSTRY NEWS

WANT TO KNOW MORE? Further information can be found at www.rha.uk.net

FOREIGN DRIVERS CANNOT ESCAPE PAYING THE DART CHARGE SAYS RHA

T

he news that over one million non-UK drivers have managed to avoid paying the Dart Charge when travelling over the Dartford Crossing comes as little surprise to the RHA.

This issue was identified from the moment the Freeflow system

was introduced, and it is still a problem. Foreign drivers should pay: it’s as simple as that. It is very concerning that there are still hauliers making the crossing for free. Duncan Buchanan, Policy Director, RHA

Fines totalling more than £81 million have been passed on to a European debt recovery agency since the Dart Charge began in 2014. Highways England have stated that foreign drivers not paying their charge make up less than 1% of total crossings, but the fact of the matter is that the dodged fines can make up an enormous loss. We need enforcement to ensure that the appropriate Dart Charge is collected from all crossing users and the RHA considers it to be totally unfair that there are still many who are making the crossing free of charge. It is a great concern that we just don’t know just how many crossing users are dodging the charge.

6

FORWARDER magazine

September 2017


WINCANTON TO SET UP HAULAGE BASE

O

AT DP WORLD LONDON GATEWAY

ne of Britain’s largest logistics companies, Wincanton,

The Logistics Park at DP World London Gateway is not only the

is to establish a haulage base at DP World London

perfect location for warehouse and distribution facilities, but for

Gateway. The site will provide truck parking alongside

services ancillary to the port. Truck parking facilities for hauliers

office facilities housing an on-site operations team. Wincanton is

looking to serve shipping lines and their customers in the most

expected to be operational from the site in early 2018.

efficient ways are an important ancillary service to the UK’s most sophisticated port. Wincanton has recognised the excellent location

There is strong interest from hauliers in the remaining 5.5 acres

and facilities of our site, and we have worked together to ensure

available for lease. DP World London Gateway plans to serve the

that their customers can benefit from them. As the largest British

haulage community using the port by delivering a common-user

logistics company, Wincanton has a vast transport network that

truck yard of approximately five acres.

spreads throughout the UK, and this new facility will only serve to reinforce that position. With the strong interest we are seeing

Establishing a truck parking base at DP World London Gateway

in the remaining two plots, I would urge any hauliers interested

enables Wincanton to better serve its current and future customers

in capitalising upon this opportunity while there is availability to

choosing to ship through the UK’s most integrated logistics hub.

contact the Logistics Park team right away. Oliver Treneman,

The Port and Logistics Park is located right at the heart of the UK’s

Park Development Director, DP World London Gateway

largest consumer market and closer to the traditional golden triangle of distribution in the Midlands than the UK’s other deep-sea ports and so

We have been moving containers in and out of DP World London

presents an opportunity for hauliers to further optimise their operations.

Gateway Port since it opened three-and-a-half years ago. With AsiaEurope services now calling at the port and volumes continually

The announcement comes just over a week after SH Pratt Group

increasing, now is the right time for us to have a base within the port

announced that it would be siting its new venture Halo in a bespoke

so that we can provide an even better service to our customers.

temperature-controlled facility on the Logistics Park.

Chris Fenton, MD Industrial & Transport, Wincanton

FORWARDER magazine

September 2017

7


INDUSTRY NEWS

WANT TO KNOW MORE? Further information can be found at www.euroconsol.com

EUROCONSOL ANNOUNCES DIRECT SILK ROAD RAIL LCL/FCL SERVICE FROM CHINA TO POLAND

E

uroconsol, a leading neutral global NVOCC (non-vessel operating

This Silk Road rail service is an exciting transportation

common carrier) and freight consolidator, today announces a new,

development that is efficient and fast for shipments between China

direct LCL (less than container load) and FCL (full container load)

and Europe. Chengdu is located in Southwestern Sichuan province

Silk Road import rail service from Chengdu, China to Pruszkow, Poland.

an ideal hub location for China-Europe shipments. We anticipate

On-carriage is offered from the Pruszkow, Poland hub to Hamburg and

this service growing in popularity due to the speed with which it

Rotterdam which is a 2-day transit. Additional on-forwarding will be

reaches European markets. In addition, it bypasses the congestion

offered to Praha, Vienna, Helsinki and Budapest in the near future.

at some European port locations. Maciej Mazurkiewicz, chairman and CEO of Euroconsol

The service connects to all major cities in China via transshipment. An Eastbound Poland to Chengdu service will be available in September from Euroconsol. A significant benefit of rail compared to ocean transport is speed. The rail route from Southwest China is approximately 15 days shorter to Poland.

ABOUT EUROCONSOL

As a neutral, non-vessel operating common carrier Euroconsol provides its customers—primarily freight forwarders—with comprehensive global import and export

The service is in collaboration with iCargo Alliance and Eurasia International

logistics solutions to and from Poland. Euroconsol leads in

Group. Chengdu International Railway Service Co Ltd. manages the

the areas of transport, forwarding and logistics in Poland with

intercontinental rail network running between Asia and Europe. Founded

regards to distribution of less-than-container load shipments

in 2012, the iCargo Alliance is a global NVOCC network of top brands in

from Asia to Central Europe through the Gdynia port and

their respective countries. It was founded by C P World Group and Fan

most cities of Central and Eastern Europe.

Cheng International Transportation Services Co, Ltd.

8

FORWARDER magazine

September 2017


Experts in European road transport services

Our wheels have been keeping the country’s industry on the move for more than 20 years. An award winning and dynamic business, we pride ourselves on offering a fast, efficient and cost effective transport solution to all of our customers. We possess a breadth and depth of knowledge, accrued by working with a wide range of industries, that has given us the know-how to deal with anything from chemicals and machinery through to homewares and food and beverages. Our ethos of not transhipping cargo on full or part loads makes us the first choice for our customers, we simply collect your shipment and take it to where it’s needed without any offloading and reloading in between, keeping transit times to a minimum and ensuring your goods avoid the typical issues faced when they are unduly handled.

• Full loads, part loads, groupage • Express freight • Hazardous and specialist cargo • Instant quotations • No transhipping* • Personal service *applies to loads over 4 pallets or 2 tonnes

So whether the route ahead for your business is exporting or importing contact our expert team for a quotation or to discuss your freight requirements.

FORWARDER magazine September 2017 9 Phone: +44 (0)1454 227 500 Email: hello@accfreight.com www.accfreight.com


INDUSTRY NEWS

WANT TO KNOW MORE? Further information can be found at eng.tekposeidon.ru

1GSA MOVES INTO RUSSIA WITH TEK POSEIDON

1

GSA – the new network for independent cargo GSSAs – has

Imports and exports between Russia and overseas

appointed Moscow-based TEK Poseidon as its member for

markets are well-balanced, with particularly good demand on

Russia. 1GSA now has members in 12 countries, and pending

routes to and from Central Asia, the Middle East, South Asia,

applications for several more.

and Africa. However, during the economic crisis in Russia, a number of carriers left the market, and this now provides

TEK Poseidon was founded in 2002 by partners with extensive

some challenges in achieving direct connections with overseas

previous experience in freight and logistics; it has since developed

markets; sometimes, two transhipments are required. TEK

into a substantial group of businesses spanning diverse activities such

Poseidon’s air cargo sales and marketing resources, in

as forwarding, road transport, express, warehousing, liner agency,

conjunction with its integrated trucking operation and well-

and ocean consolidation. It has bases in Moscow, Saint Petersburg,

established access to first-sector flown capacity, mean that

Riga, Klaipeda, Helsinki, Minsk and Hamburg; a further office is

we can provide offline and online carriers with a one-stop

planned in Tashkent, Uzbekistan.

solution for establishing an effective presence in the large, and potentially lucrative, Russian market.

The TEK Poseidon air cargo GSSA operation is the group’s newest

Alexander Tysyachnikov, Chairman, TEK Poseidon

activity. In addition to providing sales, marketing and revenue collection for airlines, it benefits from the availability of its group’s

We are delighted to welcome TEK Poseidon to our family.

facilities for bonded warehousing and trucking, import handling, and

Russia is an important market, with exciting opportunities

door-to-door collections and deliveries, providing a comprehensive

for international carriers. But we recognise that providing

service package with important additional controls over cargo.

effective representation and reliable management of

The GSSA division is managed by Sergey Bryukhovetskiy.

transhipments are equally vital to its successful exploitation. We are therefore very fortunate in recruiting a member who can resolve these issues through its strong resources. TEK Poseidon’s capabilities in Russia add considerably to 1GSA’s growing offering to carriers. David Lee, President, 1GSA

10

FORWARDER magazine

September 2017


T

he Russian start-up freight forwarder, Deliver (www.

experience of TT Club and Panditrans in the Russian market also

deliver.ru) is an innovative online cargo transport operation

provides swift and professional claims service and support.

that is among the first in the country to implement an

‘Uber-style’ mode of service. Through its network Deliver aims to

In addition to assuring the freight forwarder of protection from

achieve greater convenience for its customers and efficiency for a

risk and unsubstantiated claims, allowing the company to attract

carrier resource base of more than 59,000 drivers.

customers and implement its plans for future development, TT Club also provides insurance guarantees to Deliver which strengthens its

Such a high volume of sub-contracted transport arrangements,

reputation with all stakeholders, including the authorities.

which will require swift and seamless contractual agreements, requires specialist and comprehensive insurance cover. TT Club, a

TT Club was one of the originators of the insurance for freight

recognised leader in the field of insurance of international transport

forwarders and cargo transport operators in Russia. Through its

and logistics operations, with the assistance of its Russian partner

partner Panditrans it has provided the necessary advice, support and

Panditrans, has committed to provide coverage and its range of risk

assurance to operators for over more than a quarter of a century,

management services to the young and fast-growing operator.

enabling them to develop efficient transport and logistics services, in what has often been a challenging regulatory and commercial

The insurer’s contract with Deliver took effect from 1 June 2017, with

environment. In many cases, at the request of the insured, TT Club

the aspiration on both sides of a long term relationship. Through

also conducts seminars for managers and operatives on relevant

its advice on contractual clauses and trading conditions as well as a

risk management topics in the field of cargo transportation, as well

thorough understanding of the liabilities involved in hiring the volume

as reviews of contracts to assess and understand what liabilities are

of sub-contractors for this Uber-style freight service, TT Club gives

accepted as a result of such agreements.

Deliver the freedom to hone the efficiency of its service. The vast

TT CLUB PROVIDES INSURANCE COVER FOR RUSSIAN FORWARDER

AMONG FIRST TO USE ‘UBER-STYLE’ BUSINESS MODEL FORWARDER magazine

September 2017

11


INDUSTRY NEWS

ONLINE SOFTWARE PACKAGE ENSURES WTD COMPLIANCE FOR TOOLES TRANSPORT

B

ased near Droitwich, Tooles Transport have been in

According to Kirstie, the support TruTac gave during what was a

business for over 30 years. The company prides itself on

‘transformation of the tachograph analysis’ for their operation was

combining experience with state of the art technology to

extremely good.

If we had any questions we could always talk to

provide a top-level service, covering everything from single pallet

the member of the team who was doing the analysis, and although

deliveries to full loads throughout the UK and Europe. Tooles’ have

we've shifted to digital tachos, the support is just as good.

invested in technology at every stage to future proof their business. Front end online services are used to enhance staff roles, and vital

The other big win for Tooles was the simplicity of the TruControl

back office tasks of managing tachograph analysis and Working Time

system.

Directive compliance are also bang up to date, thanks to TruTac's

but in reality we didn't need a lot. It actually empowered us really,

web-based system.

because now we have all the information in front of us, we understand

I thought the training phase would be a lot more complex,

it better, as do our drivers. We've been using TruControl since 2013. Before, we were using a local service but weren't getting accurate working time information

TruControl has wider uses too and provided an unexpected but much

so I convinced the directors to go for online analysis.

welcomed bonus for Tooles Transport:

Kirstie Stuart, HR Manager, Tooles Transport

can bring up the data within 10 minutes of downloading a driver's card, so

With the digital tachographs I

we can look at it together, and for Working Time Directive compliance The company looked at many providers before making their decision

it's absolutely crucial, especially around bank holidays and other times

to choose TruTac after a visit from Lee Oliver, now Head of Sales.

when our workload ramps up. We use it to check for discrepancies for payroll too, and I no longer have to go through to the transport office

He came across as being very genuine. He didn't try to give us the hard sell, he just put everything in quite simple terms.

when a PCN or Congestion Charge Infringement comes through – I can just look at TruTac to tell me who was in the vehicle.

All in all, Tooles

Transport are more than happy with the TruTac system – as Kirstie puts it:

12

FORWARDER magazine

September 2017

We would miss it now if it weren't there!


WANT TO KNOW MORE? Further information can be found at www.rha.uk.net

R

ecent proposals that dashboard camera footage be submitted as evidence to police in an effort to crack down on ‘lunatic’ drivers are welcome measures, as long as they

respect driver privacy and are not published in ‘naming and shaming; attempts, says the Road Haulage Association. Anything that helps with the day-to-day running of a business, and that keeps insurance costs down, is beneficial. More and more companies and operators are using dashboard cameras as a way to provide evidence in accidents. HGV drivers sometimes get bad press for their driving but they get cut up on the road as much as anyone and having visual support for insurance claims is vital. Steve Biddle, Technical Director, RHA

Drivers are, of course, entitled to their privacy, but dash cam footage has been proven useful time and time again in helping to get the correct outcome for victims of incidents on the road. This footage should only be used in support of drivers who have been involved in an incident on the road. We will not support whatsoever any attempt to use dash cams to ‘name and shame’ drivers, and publishing footage for that reason is completely unacceptable. It is important to us that we find a happy balance here.

DASH CAM FOOTAGE WELCOME

BUT MUST BE USED RESPONSIBLY, SAYS RHA FORWARDER magazine

September 2017

13


INDUSTRY NEWS

D

elta Cargo has appointed Vishal Bhatnagar to the new role of Director of the Cargo Control Center (CCC). In this role, Vishal will ensure central control and delivery

performance of all freight and mail destined worldwide, from booking, to tendering, to build-up, to plane-side, to loading, to unloading and to customer pick-up. In addition to the CCC he will also be responsible to manage Worldwide Trucking, Global Logistics and Trade Compliance and all Cargo Customer Service Centers. He will report to Julian Soell, Managing Director Cargo Customer Experience and Operations. Vishal comes into this newly-created role with 23 years of experience in the cargo industry, having started as a cargo agent and progressed right through to lead the North and South America

ABOUT DELTA CARGO

Delta Air Lines serves more than 180 million customers each year. With

operations team for Lufthansa. He joins Delta Cargo at an exciting

an industry-leading global network, Delta and the Delta Connection

time, with our strong focus on operational reliability and improving

carriers offer service to 334 destinations in 62 countries on six continents.

the customer experience, he really will be a valuable asset to the

Headquartered in Atlanta, Delta employs more than 80,000 employees

success of Delta Cargo and the new Cargo Control Center.

worldwide and operates a mainline fleet of more than 800 aircraft.

Shawn Cole, Vice President, Delta Cargo

A founding member of the SkyTeam Cargo alliance, it participates in the leading transatlantic joint venture with Air France-KLM and Alitalia, as

Vishal, a native of New Delhi, India, received his bachelors in

well as a joint venture with Virgin Atlantic and Virgin Australia and has

Economics and Mathematics from Delhi University and his M.B.A.

launched a Joint Co-operation Agreement with Aeromexico.

from European School of Management and Technology, Germany.

VISHAL BHATNAGAR NAMED

14

DIRECTOR OF DELTA’S CARGO CONTROL CENTER

FORWARDER magazine

September 2017


STANDARD, TALL, WIDE OR LONG: LET US DELIVER ALL YOUR FRENCH FREIGHT

info@francelinetransport.co.uk

0044 (0) 161 746 8339 FORWARDER magazine

September 2017

15


INDUSTRY NEWS

WANT TO KNOW MORE? Further information can be found at containerlift.co.uk

CONTAINERLIFT RECEIVES PRESTGIOUS AWARD FROM MINISTRY OF DEFENCE

D

unmow-based Containerlift has recently been awarded a

At least 20% of our drivers are ex forces, who often enter the

prestigious award by the Ministry of Defence due to their

industry with little or no experience of civilian employment, but

commitment to ‘The Defence Employment Recognition

we believe they are worth the time and investment. Last year

Scheme’, introduced by the Government in 2014. The scheme

we visited a squadron to deliver driver training and on the back

encourages employers to support defence and inspire others to do

of this we employed a driver. He had very little road experience

the same, with Containerlift being awarded a Bronze Award, having

driving an articulated vehicle so with a bit of training he now has a

demonstrated their support

successful career within the industry. We actively recruit from HM

to the defence and the armed

Forces, recognising the importance of our Reserve Forces and the

forces community.

significant contribution they make to the company and our clients. Military-trained personnel are fit, focused and positive with a can-do

Containerlift, a lifting and

attitude. Many operate in locations and situations that require sound

shipping company, currently

judgement, adaptability, respect for others, good communication,

employs a number of ex-forces

skills, loyalty and courage. Who wouldn’t employ them!  We are

personnel.

delighted to receive the Bronze Award and we look forward to supporting the scheme as we aim for Silver. Joost Baker, Containerlift's Managing Director

16

FORWARDER magazine

September 2017


NEW AMAZON FACILITY COMPLETED

V

AT iPORT IN DONCASTER

erdion has completed the construction of a logistics facility for Amazon at iPort, its railfreight interchange in Doncaster, South Yorkshire, covering more than 557,000 sqm.

The warehouse itself spans more than 102,000 sqm and cost GBP 100 million (more than EUR 111 million). Verdion's iPort scheme is a key driver in one of Yorkshire's premier logistics sites. Apart from Amazon, Lidl, Fellowes and Ceva are also active there.

BRYSON PRODUCTS AWARDS CONTRACT TO GIDEON HILLMAN CONSULTING

E

stablished in 1974 and growing rapidly ever since, and tripling

Bryson engaged the Specialist Logistics and Warehouse Consultants

in size in the last 5 years, Bryson Products Ltd (Bryson) were

to conduct warehouse layout planning for the design and sizing for

looking to move their warehouse and distribution operations

their new warehouse facility.

from their current site in Coulsdon to a new purpose designed facility. Gideon Hillman Consulting properly identified and developed a facility

The scope for the new facility, was required to meet Bryson’s

sizing, reviewed optimised layouts, workflows and standard operational

operational requirements for the next three to five years’ expected

procedures; and reviewed Bryson’s current facility processes to

business growth.

understand their operation and develop the future state. FORWARDER magazine

September 2017

17


BE PART OF THE NEW

The FORWARDER Directory is a catalogue of freight forwarding companies, shipping lines, airlines, etc. that specialise in shipping to or from major countries throughout the world. You can place any size advert from a free single-line entry to a double-page spread to promote your strongest services. Our team can advise you on how best to use the space. If you wish to advertise, please contact Katie...

katie@freight-media.com or +44 (0)1454 628 771

18

FORWARDER magazine

September 2017


FORWARDER Directory POWERED BY

COMING SOON... UK specialisms, divided into the 12 UK regions we judge to be most familiar to the freight industry professional at work. From 'abnormal loads' to 'warehousing & storage', if you need it done, it's in here.

www. FORWARDER Directory .co.uk FORWARDER magazine

September 2017

19


INDUSTRY NEWS

TUXFORD LOGISTICS

TEACH CYCLE SAFETY AT LOCAL SCHOOL O n 7th July 2017 a team from DS Smith Logistics (Tuxford)

A forklift challenge also began with a scale model, fully functioning

attended their local school's summer fair, teaching children

forklift. If the children could lift a small box and pallet on top of a

the importance of cycle safety through educational games.

larger box, and then down again, then they received their forklift driving licence.

Building relationships with the local community and spreading the DS Smith culture of health and safety has been a priority for the

At the end of the event, high-vis jackets were handed out to increase

Tuxford Logistics site. These links have not only helped the local

these young cyclists’ visibility in traffic.

community and boosted awareness of the DS Smith brand, but they have also built a sense of pride within the team and they thoroughly enjoy getting involved.

It was with great pride that DS Smith Logistics (Tuxford) were able to support our local community and neighbours at their school summer fair. We used a scale model of a DS Smith Logistics truck to

To find out about H&S risks from the lorry drivers’ perspective,

teach children the importance of cycle safety, whilst demonstrating

children had to guide a remote controlled lorry around a track

the Supply Cycle of DS Smith.

lined with the hazards of other lorries, cyclists on their bikes and

Darren Luetchford, Operations Manager, DS Smith Logistics

even a plane (all made from cardboard by DS Smith colleagues). The track went around the DS Smith Supply Cycle from Recycling to Paper and then into Packaging before looping back to Recycling. This exciting challenge and the attractive set up of bunting, banners, cardboard dinosaurs and a life-size DS Smith lorry, soon encouraged the children to participate. Once the children had successfully completed the course they were given a card cut-out DS Smith driving licence, headed with safety mascot Boxy.

DO YOU HAVE SOMETHING TO SAY? SEND US YOUR NEWS

We're always eager to hear from freight companies and associations about interesting and useful industry events and news. Send us your press releases and articles and we'll see that the

20

FORWARDER magazine

industry hears what you have to say. Email your content to... September 2017

team@forwardermagazine.com


WANT TO KNOW MORE? Further information can be found at www.aacargo.com

A

merican Airlines Cargo has chosen Heavyweight Air

As with other local markets in Europe, the Middle East and Africa

Express (HAE) as its General Sales Agent (GSA)

where American operates offline, the majority of traffic will initially

in the United Arab Emirates. HAE replaces long-

route over London Heathrow (LHR), where the strength of the

standing GSA, Airline Cargo Resources (ACR) which has

airline's international network means that it can look to creatively

recently chosen to downsize its commitments in the region.

access both its U.S. operation and onward destinations such as Central and South America on its widebody aircraft.

This is the second area of the world in which HAE was chosen as American's GSA following its appointment to

We will be deploying our local market experts who know where

cover sales across a number of countries in central, east and

business opportunities are in this region for American. We have

north Africa, as well as South Africa in mid-2016.

an active customer base across the region and aim to support the expanding American network with freight generated in the thriving

Following a thorough search, we are very pleased to have chosen HAE based on their extensive knowledge

economies of the UAE through our offices here. Peter Kerins, HAE Group

of the Middle East market, their innovative approach, comprehensive network and – more crucially – their very

American's established customer base in the Middle East already

strong relationship with some key partners of American

handles a variety of cargo traffic such as electronics and e-commerce

Airlines in Dubai.

goods out of the region.

Richard Hartmann, Regional Manager, Cargo Sales – South Asia, Middle East and Africa American Airlines Cargo

AMERICAN AIRLINES CARGO GROWS MIDDLE EAST PRESENCE

WITH NEW GENERAL SALES AGENT FORWARDER magazine

September 2017

21


INDUSTRY NEWS

WANT TO KNOW MORE? Further information can be found at europa-worldwide.com

EUROPA GOES DANISH

AND SETS OUT OBJECTIVES

E

uropa Road, a dedicated division of the ambitious

Our decision to work with FREJA is set to have implications

independent logistics provider, Europa Worldwide Group,

on our whole European operation, with additional import services

has added two additional services to its operations in

already providing huge benefits for existing customers, whilst also

Denmark by sealing a new partnership with leading Nordic logistics

attracting new customers who can now capitalise on our increased

company, FREJA.

capabilities. As a business we have hit some major milestones in the past year and for the road division to reach its ambitious targets for

FREJA’s reputable capabilities as a Scandinavian market leader,

the future, it’s essential to work innovatively and stay at the forefront

handling over 1.6m consignments per year, has enabled Europa to

of developments in our field. Working with leading players such as

increase its daily Danish services. The route, which previously ran

FREJA, which operates some of Scandinavia’s most specialised freight

one way for exports, will now operate in both directions every day

and IT systems, will help to strengthen our growth trajectory, cater

between Copenhagen and Denmark’s second largest city, Aarhus

for increasing demand for our services, improve efficiencies and help

and Europa’s £30m groupage facility, 1hub, in Dartford.

to grow our customer base in the UK and Denmark.

The new partnership comes at a time of rapid growth for Europa,

It is now four years since Europa Worldwide Group was acquired by

which is currently achieving 25 per cent volume growth across all

new Managing Director Andrew Baxter – and today the business is

divisions and aims to strengthen the company’s presence in Denmark

almost double the size it was at the time of the acquisition.

and the rest of Scandinavia. The new daily routes, paired with a competitive pricing strategy and efficient service, help to further

At that time turnover was £76m. This year turnover will be in the

expand Europa’s European footprint and realise its ambition to

region of £145m and through a combination of organic growth and

become market leader between the UK and the continent by 2018.

at least one acquisition, the company expects turnover to exceed £200m next year.

Operations Director at Europa, Dan Cook, said FREJA has facilitated a huge step forward for Europa’s Danish product offering. He said...

The company has recently reported its latest financial accounts (to year end Dec 31st 2016), showing that the leading independent logistics operator, which is headquartered in Dartford, increased its turnover to £116m and profits to £2.3m, with staff numbers increasing to 650.

22

FORWARDER magazine

September 2017


Since Andrew acquired the business in August 2013, he has initiated

continent directly from our 10 regional depots. Four years really

some significant front-end restructuring.

have flown by and we’ve achieved a lot in such a short space of time. Team work, careful planning and a commitment to doing what’s right,

He said:

For a large part of the last four years, growth was not the

primary objective. However, now that the restructuring is complete,

rather than what’s easy, has got us this far and we are confident that the next four years and beyond can be just as fruitful.

growing the scale of the business, whilst achieving satisfactory levels of profitability, is the core strategy. In the last four years, the business has expanded the reach of its Road operation across key European countries by selecting the very best partners to work with, has developed its Air and Sea teams as competitive arms of the business and has invested in its Warehouse facilities, attracting major retail brands from across the globe. Andrew said:

As a result of the unfaltering commitment, dedication

and passion of the team, we are now placed very strongly. We’ve made significant changes to ensure Europa is in the best possible position for growth and to secure its future in a highly competitive global marketplace. The plan now is to continue to expand through organic growth and acquisitions, initially by buying a £20-60m turnover freight business within the next 12 months. Our goal is then to hit the £200m turnover mark by the end of next year. Obviously, these are very ambitious targets, however, we believe that we have the foundations in place to make it happen. Key milestones already achieved in the last four years include the creation and implementation of Europa’s brand new, bespoke IT system Leonardo - an investment of more than £2m – the launch of many new products and daily lines, a fiercely competitive recruitment drive to attract the very best talent in the industry and a focus on developing all of the business’s international markets. Andrew added:

We believe that we will continue to have strong

organic growth of around 25 per cent across the business this year and we are planning to start developing additional lines to the FORWARDER magazine

September 2017

23


READ THE LATEST NEWS & PRESS RELEASES

READ OUR ARTICLES BEFORE THEY’RE PRINTED AN ARCHIVE OF USEFUL INDUSTRY KNOWLEDGE

FLICK THROUGH THE LATEST ISSUE ON THE WEBSITE ADVERTISING OPTIONS, PRICES & SPECIFICATIONS

PLEASE VISIT FORWARDERmagazine.com

24

FORWARDER magazine

September 2017


FORWARDER IS ON APPLE NEWS ADD FORWARDER TO YOUR FAVOURITE CHANNELS Open Apple News and tap on ‘search’ Search for ‘FORWARDER’ Tap the + symbol to add as a favourite

1

2

3

FORWARDER magazine

September 2017

25


INDUSTRY NEWS

FJT LOGISTICS SHIPS OCEAN CRUISING TRIMARAN FROM VIETNAM TO NEW ZEALAND

F

TJ LOGISTICS, Pangea Member in New Zealand, has shipped a brand-new Ocean Cruising Trimaran constructed from light weight carbon fiber in Cat Lai, Vietnam to Auckland,

New Zealand. The Trimaran departed from Tan Cang – Cat Lai port, near Ho Chi Minh city, which is the biggest and most modern container port in Vietnam. The Trimaran was secured with a special tailor-made wood support saddle and shrink-wrapped for protection against damages during the whole journey. The packed Trimaran measured 18m long, 4.8m wide and 5.33m high, with a total weight of 10,000kg. The boat was stowed under deck on a platform of 8 40’ Flat Racks and departed on 25th July. It was shipped from Vietnam via Kaohsiung Port in Taiwan and finally arrived at Auckland on board M/V OOCL Savannah on 18th August. Once the Trimaran arrived to Auckland, FJT LOGISTICS coordinated the lifting and discharging operations as well as the delivery with a low bed truck to Silo Park boat yard, where the boat will be assembled and rigged. After sea trials are completed the ultimate Trimaran will begin cruising in the ocean.

26

FORWARDER magazine

September 2017


WANT TO KNOW MORE? Further information can be found at www.cevalogistics.com

C

EVA Logistics, one of the world’s largest supply chain management companies has enhanced its capabilities in Dublin with the introduction of a 15,000 square foot

temperature-controlled facility at its Dublin warehouse. The new building has been constructed as an insulated building-within-abuilding on the city's airport industrial park and will allow it to better serve customers with medical products requiring to be kept within a constant temperature range of 15-25 degrees. Temperature-controlled logistics is an increasingly important part of the Irish export market as life sciences manufacturing continues to grow in the country. This new addition to our service offering will enable us to store up to 2,100 pallets of medical products within the 15-25 degree temperature range and cater for growing numbers of customer enquiries where temperature-controlled storage is an essential part of their business.

The transformed facility enables CEVA to provide customers with

Gary O'Connor, Managing Director Ireland, CEVA

a 24/7 service for any goods moving through the unit as it is now fully authorised under the HPRA (Health Products Regulatory

CEVA is a world leader in the movement of medical devices and

Authority) Wholesalers Distribution Authorization scheme. In

equipment which require specialist handling throughout their

order to receive an authorisation to wholesale medicinal products, a

journey. To further aid the growth of this business, the new Dublin

potential authorisation/licence holder must show compliance with the

unit also features state-of-the-art air conditioning, heating and

principle of Good Distribution Practice (GDP). Compliance with these

cooling technology complete with a Sintra system which provides

principles is decided by the HPRA through regular site inspections.

exceptional levels of clean air by using perforated ducts to diffuse the air within the facility. Having specialist clean room facilities, CEVA

The next stage of the facility's development, which now caters to

can also offer customers additional value-added services including

multiple healthcare customers, will be the introduction of on-site

re-kitting and reassembling in a controlled environment.

pharmacists which will commence by the end of 2017.

CEVA ENHANCES DUBLIN FACILITY

WITH TEMPERATURE-CONTROLLED UNIT FORWARDER magazine

September 2017

27


INDUSTRY NEWS

WANT TO KNOW MORE? Further information can be found at hansaheavylift.com

HANSA HEAVY LIFT DELIVERS

SIX LARGE RTG CRANES FROM JAPAN TO TURKEY H

ANSA HEAVY LIFT has transported six rubber tyred gantry (RTG) cranes, each weighing 135 metric tonnes and measuring 28.9 by 11.3 by 26.6 m, from Japan to Turkey.

All units were loaded onto the vessel HHL Kobe at the port of Saiki in southern Japan, with two of the cranes being discharged at the port of Gebze and the remaining four at the harbour of Gemlik, in Turkey. This was an unusually high number of RTGs being transported on a P2-800 vessel, compelling us to extend the deck as well as ensure there was sufficient space between the units, so that all cargo could be accommodated safely. Due to the sensitivity of the cargo units, additional precautions needed to be taken, including a motion response analysis to determine the effects of any accelerations on the cargo during the voyage. Strong co-operation between the crews and stevedores at the ports of loading and discharge ensured the project was executed seamlessly, within the tight timeframe that had been assigned. Mohammad Abbas, Project Engineer, HANSA HEAVY LIFT

28

FORWARDER magazine

September 2017


The deck extension included six metres to the aft side and three

By optimising the number of cranes transported on a single vessel,

metres to the starboard side, as well as a total of 11 tween deck

HANSA HEAVY LIFT presented us with a very cost-effective and

pontoons being stowed on deck to accommodate all units.

efficient option. The entire project, from planning to delivery, was handled with care and ease, and we would be eager to work with

The strength of the extension tween deck panels was verified

HANSA HEAVY LIFT again in the future.

through a finite element analysis, to demonstrate that the overhung

Selami Mercan, Engineering Service Director, Yilport Holding Inc.

deck was sufficiently safe and durable enough to support the cargo. HANSA HEAVY LIFT specialises in the super heavy lift 900+ metric A 3D model assimilation was also created before the start of the

tonnes industry, delivering best-in-class engineering solutions to

voyage to check the clearance between the RTGs and vessels’ cranes

customers, particularly in the subsea, oil and gas, and the offshore

due to the large size of the units.

wind farm sectors.

The project was carried out on behalf of Mitsui Engineering and Shipbuilding, with Yilport Konteyner Terminal Ve Liman Isletmeleri A.S. acting as the charterer. FORWARDER magazine

September 2017

29


INDUSTRY NEWS

WANT TO KNOW MORE? Further information can be found at theaccessgroup.com

ACCESS OFFERS RAPID WMS DEPLOYMENT FOR 3PLS

D

elta Rapid, a new pre-configured Warehouse Management

Working with third party Radio Frequency (RF) scanning hardware,

System (WMS) from leading supply chain software provider

Delta Rapid 3PL automates processes and gives real time data

Access UK, can be installed and operational in 7 weeks. This

capture, stock levels, clear operator instructions and audit trial with

means third party logistics (3PL) companies can now realise the immediate

job start and finish logs. The system also captures, generates and

benefits of accuracy and eliminate manual order management by deploying

calculates warehouse charges.

a full spec WMS, without the traditional 6-month installation period. Many businesses find a WMS to be expensive when they start totaling Delta Rapid 3PL is designed for growing SME Warehouse operations

up the installation and licensing costs, and the fact the deployment

seeking a high functionality, ‘out-of-the-box’ WMS solution. Companies

process may take in excess of 6 months, turning it into a mammoth

are achieving their growth plans by providing enhanced capabilities,

project. Delta Rapid offers the perfect solution for organisations

integration and visibility for clients. A full spec WMS, it offers pre-

seeking a cost effective WMS that offers traceability, functionality and

configured deployment, reduced implementation times and widely

is easy to administer. Furthermore, dealing direct with Access as the

adopted workflows resulting in a much faster return on investment.

software author of a full suite of business software means customers can be certain of a long term partner as they grow.

Derived from the well-established Access Delta WMS, 3PLs not only gain a solution from a recognised brand but also proven technology that can be deployed as a sales tool to win new business. Being preconfigured to offer future-proofed functionality, Delta Rapid offers a cost effective solution to those customers without the budget for a ‘full blown’ system, but need a WMS to help them on the first phase of their journey to growth. Delta Rapid can develop into the full Access Delta Enterprise system as the customer requirements broaden from the templated solution provided by Rapid.

30

FORWARDER magazine

September 2017

Zaeem Batavia, Access UK


WANT TO KNOW MORE? Further information can be found at www.qrcargo.com

Q

atar Airways Cargo took home the award for the highest

via its Doha hub. Last year, Qatar Airways Cargo transported more

export tonnage out of Nepal for 2016 during the twenty-

than 2,700 tonnes of cargo out of Nepal, including items such as

third Nepal Cargo Day celebrations organised by the Nepal

garments, carpets and handicrafts..

Freight Forwarders Association (NEFFA) in Kathmandu recently. Qatar Airways Cargo commenced six new freighter destinations in

The awards, held every year by the Nepal Freight Forwarders

2017 to the Americas, Europe and Asia: Buenos Aires, Sao Paulo,

Association, honour the top three carriers for their roles in supporting

Quito, Miami, Phnom Penh and London Heathrow, while increasing

the country’s exports.This is the ninth time that the award-winning

its freighter frequencies to Brussels, Basel and Hong Kong in

carrier has been recognised for uplifting the highest tonnage out of

response to growing air freight demand in these regions.

Nepal, where more than 25 international carriers operate. An exciting year for Qatar Airways Cargo continues as 26 new Nepal is an important market for us, and we are delighted to

belly-hold cargo destination launches are set to take place through

receive this recognition. Qatar Airways Cargo has always considered

the rest of 2017 and into 2018, offering businesses in Nepal a truly

its role as fundamental to facilitating international trade to support

global network for their exports. The carrier has made significant

the Nepalese economy, while ensuring that our customers’ needs

investments in fleet, network, and its hub and products, as part of

are at the centre of our business goals. We thank our customers,

its strategy and commitment to improve and enhance its product

local authorities, business partners and our team for their dedication

offering for the benefit of customers in Nepal and globally.

and hard work. Ulrich Ogiermann, Chief Officer Cargo, Qatar Airways Cargo

Qatar Airways launched its first passenger flight to Kathmandu in 1995 and has since increased its services from two flights to 21 Airbus A320 flights out of Kathmandu each week, offering the country more than 30 tonnes of weekly belly-hold capacity. The cargo carrier strategically connects Kathmandu with the country’s major export destinations in the United States, Germany and United Kingdom

QATAR AIRWAYS CARGO AWARDED

FOR HIGHEST CARGO UPLIFT FROM NEPAL FORWARDER magazine

September 2017

31


eSHOTCAMPAIGNS

With organically grown data built up over the last 10 years and over 25 consultants updating records of freight forwarders, shippers, supply chain and logistics departments worldwide, our data is unrivalled. We can run campaigns by geographical region or by vertical market.

NEWSLETTERS

Internal and external communications. Newsletter production as well as content writing as required. Newsletters are an excellent way to increase client awareness of new services and keep employees fully engaged.

POSTALMAILSHOTS

Our Postal Mailshot data is the cleanest in the industry. We can produce postal mailshots in exactly the same format as our eShot campaigns. As with our digital marketing we are able to target geographical regions or verticals according to your requirements.

PAFFINDER

PAF Finder is a new section being added to FORWARDER magazine where you can talk about your Partners, Agents and Franchise (PAF) agreements. It will include promotional editorial and a section where you can advertise for a new partner, agent or franchise.

FORWARDERDIRECTORY

The FORWARDER Directory is a listing of freight forwarding companies, shipping lines, airlines, etc. The Directory has recently been redesigned to include all of the countries in each issue and to be a persistent, ever-evolving resource.

FORWARDERONLINE

FORWARDERmagazine.com is the magazine, advertising space and Directory online. We offer a daily posting service straight to the site that gets shared across the whole of the Freight Media social platform including Freightabase, LinkedIn Facebook and Twitter.

CONTACT US: KATIE@FREIGHT-MEDIA.COM +44 (0)1454 628 771 FORWARDER magazine September 2017 32


FREIGHTMEDIA PROVIDES AN OUTSOURCED MARKETING SOLUTION FOR THE FREIGHT INDUSTRY

MOVEITLIKE...

Significant front-cover exposure and 6-page Q&A in FORWARDER magazine about you and your company. Designed for the forwarder that wants to stand out from the competition and for use when presenting your services to clients. Includes a separate PDF booklet.

SITESTATISTICS

A two- or four-page spread in FORWARDER magazine ideal for anyone aiming to promote a new facility. As with ‘Move it Like…’ we can produce a handout that your sales team can use for client meetings and marketing campaigns.

PROMOTIONALEDITORIAL

An excellent way of promoting new services, new recruits or any exciting projects that you may have coming up. Over the next 12 months we will be covering various topics around UK regions, international trade lanes and vertical markets.

SOCIALMEDIA

Our team of social media experts will post regular articles to increase brand awareness and exposure. Most of our clients are too busy moving freight to get caught up in perfecting their social media presence. We will take it off your hands.

WEBSITEDESIGN

Your website is your shop front and you only get one chance to make a first impression. We are here to ensure it’s an excellent one. Our digital marketing and design team will work with start-ups, SMEs or top-25 forwarders to forge their online presence.

FORWARDINGJOBS.COM

Forwardingjobs.com is the leading job board for the Freight Forwarding Industry. If you are recruiting on a regular basis we can offer a range of services depending on your requirements and vacancies are included in the recruitment section of FORWARDER.

WWW.FREIGHT-MEDIA.COM 33 FORWARDER magazine

September 2017


INDUSTRY NEWS

GENERATION START-UP:

FUNDING WAS 'PETRIFYING' IN THE EARLY DAYS F or Idriss Al Rifai, his lowest moment in the early days of

countries across the region: the UAE, Saudi Arabia, Bahrain, Egypt

being a start-up entrepreneur was taking half his mother’s

and more recently Jordan and Oman.

life savings.

The company’s main business comes from retailers and e-commerce

The financial stress of funding his business was 'petrifying' says the

companies sending packages to customers, but it also services

founder and chief executive of the delivery app Fetchr, who first

individuals allowing them to photograph an item they want to send

launched the company in 2012. After using up his own savings to get

and indicate a time (within a 30-minute window) for it to be collected.

the venture up and running, he turned to his family and friends for financial support to stay afloat.

Saudi has been our big push over the last six months; we are now in 84 cities and our next big push is in Egypt. And in Oman,

The moment I literally started crying was when I took my

we are taking over the B2C operations for Oman Post with our

mum’s money. My mum did not make a lot of money, she was a civil

software and operations. Oman Post does not have a very good

servant all her life and I took half her retirement savings to put in

address system so rather than trying to solve that they decided to

the company. I remember thinking ‘you are in too deep’. She trusted

go straight to mobile.

me, but she shouldn’t have because technically the company was in distress at the time.

This kind of move reflects Fetchr’s ability to move and grow very fast. Mr Al Rifai says the company is growing at a rate of 15 to 20

That moment was in 2013 but fast forward to today and Mr Rifai’s

per cent a month - a figure that compounds to 250 per cent year on

fortunes, and those of his mother, are very different.

year – and it has hired 250 people in the last six weeks alone

Fetchr, which uses the GPS co-ordinates from a user’s phone to

Driving that growth has been two large rounds of investment. Whilst

pinpoint their exact delivery location, now has 2,000 staff – 70 of

the 38-year-old bootstrapped the early days of the company with

whom are focused entirely on technology – and operates in six

US$300,000 of his own money, followed by pre-seed funding of

34

FORWARDER magazine

September 2017


$1.2 million from friends, family and angel investors, the company

Nea partner Rick Yang, who was involved with the Fetchr

has since received two sizeable injections.

investment, said:

Initially, there were two large factors

that contributed to our investment decision. One was The first came with Series A funding of $11m in 2015, a figure Mr Al

the team; particularly Idriss’ background in e-commerce

Rifai credits his co-founder Joy Ajlouny with helping to secure. Led by

and knowledge and passion for driving vision with

Silicon Valley venture capitalists New Enterprise Associates (Nea),

regards to last mile delivery and logistics (especially in

at the time the deal was heralded as the largest Series A investment

the MENA region), along with Joy’s background driving

of US-based venture funds in the Middle East.

e-commerce in the US, and first-hand experience with the trouble of delivery and providing great customer

Then in May this year, the company announced a $41m Series B

service in the region. The second factor was the large

funding round, again led by Nea though mall operator Majid Al

market opportunity. We were excited to invest again in

Futtaim was also a key regional investor in the round with other

2017 because we have seen our prior thesis play out—the

investors including Nokia Growth Partners, Raed Ventures, Iliad

company has grown tremendously, they’ve been able to

Partners, Beco Capital, YBA Kanoo, Venture Souq and Swicorp.

scale and meet the demand in the area.

FORWARDER magazine

September 2017

35


INDUSTRY NEWS While one might assume Mr Al Rifai was overjoyed with funding rounds, he says it wasn’t his biggest emotion. Look, I was happy, but the relief was much stronger than the happiness. I knew the challenges to come. The relief, particularly after the Series A funding was secured, was because he was under considerable financial stress. During the early days, after using up his $300,000 savings and with no income in the UAE to finance his expanding operation, he had taken out two personal loans in France. My exposure was very high. I kept on getting loans then I started taking my family’s money, my brother’s money, my mum’s money for the venture even though we had no clear visibility on how we were going to get funded. In total he raised $1.2m from family, friends and angel investors just to keep the company afloat. after this stage there will always be an unavoidable 'risk cliff' that I kept on taking $50,000 here, $50,000 there. This was when the

must be bridged in order to start a business. At this juncture there is

stress was unprecedented. Because on the 25th of each month I did

no formula for decision rational and it ultimately becomes a personal

not have enough money to make payroll. It’s always easy to look

decision for the entrepreneur.

back when you have a success story but my friends and family took a leap of faith and they put their money in when it was the most

Mr Al Rifai first came up with the idea for the company while working

dangerous time.

in e-commerce in Jordan. Half Iraqi, half French, he was born and brought up in France where his Arabic was not fluent. So when he

Bernard Lee, the co-founder of GlassQube co-working space in Abu

ordered food online and couriers demanded directions in Arabic

Dhabi says that successful entrepreneurs must posses an excessive

over the phone, he became increasingly frustrated.

tolerance for risk. I got tired of cold food. Plus the return rate with some of the logistics This absolutely does not imply that successful entrepreneurs

companies in the e-commerce sector was extremely high. I knew the

simply close their eyes and jump into the abyss. Therefore, it does

sector was going to grow about 30 to 40 per cent a year over the next

not preclude start-ups from doing the requisite due diligence but

10 years and there was no go-to player on the logistics side.

36

FORWARDER magazine

September 2017


WANT TO KNOW MORE? Further information can be found at www.qrcargo.com

Mr Al Rifai believes that half of the world is living without an address

So is Mr Al Rifai still couchsurfing?

– an issue he sees becoming obsolete in time as more companies adopt the Uber-like concept of making your location your address.

No, I now live in a villa in Jumeirah Village Triangle. Life has changed.

He started with a couple of developers to build the product. Then in June 2013, the company launched in the UAE and started hiring

And whist his friends and family who invested in the early

drivers and call centre staff – a period that saw Mr Al Rifai making

days are now reaping the rewards – his mother has now

several deliveries himself.

been paid 15 times what she first put in – not everyone was happy.

We made calls to customers, we delivered packages, we had to. You are super cost conscious you don’t want to hire the next

I lost friends, yes. There are some that think that

driver because it costs money. Our first employee was an intern

because you are their friend you have to give them a

and she was head of finance, head of customer care and head of

favour, which you cannot. As soon as they are in you have

the call centre.

to treat them like a shareholder so no special updates. And then there are people that sold too early and feel

To survive, Mr Al Rifai and his wife spent nine months couchsurfing at friend’s houses.

that I misrepresented information.

It was tough and we kept on changing houses because

there is always that awkard moment when you feel like a burden.

So what’s next?

By then he says the only way to secure the funding he needed to

Mr Al Rifai says the next step is expand further regionally

take the company to the next level was to go to Silicon Valley. So in

as the same problem exists in places like India, Pakistan

2014 he joined an accelerator and entered several pitch competitions

and Nigeria.

to raise his profile. Now it’s all about building a better service and better It was there he met Ms Ajlouny, a serial entrepreneur, who understood

products, improving technology and improving talents.

why the logistics industry needed an innovative concept. Raised in the

Then it is to to grow. This company now is way beyond

US by Palestinian parents, she had faced similar frustrations sending

me – I'm just here to drive it.

packages in the Middle East during her time running Bonfaire, an e-commerce venture that was later sold to Moda Operandi in 2013. We decided to pair up,” he adds. “It’s very difficult to raise money from the Valley so Joy brought me the credibility I was missing. The idea was there, the traction was there but why would an investor be interested in a seed company that is a 16-hour flight away in a market they don’t understand. FORWARDER magazine

September 2017

37


INDUSTRY NEWS

M

ultimodal has grown over the past ten years to become the place where businesses know they are guaranteed to meet senior-level shippers and cargo owners:

So if doing business with shippers and cargo owners is your business then you should exhibit at Multimodal, the UK and Ireland’s only exhibition that focuses on showcasing freight solutions for cargo owners, shipping directors, supply chain and logistics professionals.

MULTIMODAL GIVES EXHIBITORS... •• 3 days of access to an engaged target market •• The opportunity to meet and do business with over 9,400 influential buyers •• Peer-to-peer networking •• Professional Associations advocating the show •• The potential to reach over 800,000 key shippers and transport and logistics personnel through your association with the Multimodal 2018 marketing campaign •• Three days to meet and interact with multiple clients in a cost-effective and timely way and all under one roof

Give them a call now to discuss stand options: Direct line +44 7384 7760, mobile +44 7785 288879 and email Robert.jervis@clarionevents.com

ARE YOU GEARING UP FOR

38

MULTIMODAL 2018?

FORWARDER magazine

September 2017


AIRBRIDGECARGO’S NETWORK & PRODUCTS STRATEGY

BOOSTS VOLUMES BY 16% IN FIRST HALF OF 2017

A

irBridgeCargo Airlines (ABC) has reinforced its position

The first half of the year also saw a rise in AirBridgeCargo’s

as one of the world’s fastest-growing freight carriers by

pharmaceutical volumes and further growth for the airline’s Off-

reporting a 16% increase in volumes in the first half of

size Cargo product. AirBridgeCargo’s strong focus on pharma

2017 to 335,000 tonnes, boosted by particularly strong demand

is continuing to drive its growth. The airline’s AbcPHARMA

across its Asia Pacific network.

product offers Active and Passive solutions for customers moving temperature-sensitive pharmaceuticals and life-saving medical

ABC also achieved a 13% rise in freight tonne-kilometres and a 4pp

equipment, from vaccines to laboratory and MRI/MRT equipment.

increase in its load factor to 71% in this period.

As well as being the first airline in Russia and only the seventh carrier in the world to gain IATA’s Center of Excellence for Independent

The first six months of the year saw the delivery of ABC’s tenth

Validators in Pharmaceutical Logistics (CEIV Pharma) certification,

latest generation Boeing 747-8 Freighter, increasing the total size of

ABC has also developed Moscow’s Sheremetyevo international

its 747F fleet to 17 aircraft, and further expansion of its network in

airport as its global pharma ‘hub’.

Asia Pacific. The launch of twice-weekly services to Taipei marked the doubling of the airline’s online network in the region over the

We have a very clear strategy that is all about listening to the

last two years to 12 destinations; Tokyo, Seoul, Singapore, Hanoi,

needs of our customers in terms of the routes and products they

Phnom Penh, Hong Kong, Shanghai, Beijing, Chengdu, Chongqing,

want us to offer. This is reflected in their support of our growing

Zhengzhou and now Taipei.

network in Asia Pacific as well as their increasing use of our special products for pharma and off-size cargoes. In addition, through

ABC has seen high demand for cargo capacity to and from Taipei,

continued investment in our modern fleet, we are demonstrating

particularly for the delivery of hi-tech products, and is now carrying

to our customers that ABC is a high quality, long-term partner.

some 1,000 tonnes a month on the route. Overall, the airline’s

Sergey Lazarev, General Director, AirBridgeCargo

business to and from Asia Pacific rose by over 20% in the six months ended 30 June 2017. FORWARDER magazine

September 2017

39


INDUSTRY NEWS

ESPACE LAUNCHES NEW

CONSOLIDATED EUROPEAN EXPRESS SERVICE S ince the Referendum vote in June 2016, Espace and most

Our PLUS service has gone down well since its launch in July this

other U.K courier, forwarding and logistics companies have

year. I am now giving customers a choice for their European express

seen their European transport costs soar because of the

shipments; a dedicated service with a Money back Guarantee

depreciation in the ÂŁ / Euro exchange rate.

or our discounted consolidated express service. We are updating our online express transport calculator in October so customers

With over 30 per cent of its business in the European courier market

can now generate both a dedicated and consolidated express rate

and to limit price rises to its customers, Espace introduced 'PLUS',

to/from over 20 European countries.

a new service sitting between its Guaranteed next day delivery and

Geoff Yates, Express Manager, Espace

its Standard delivery service. This express service is expected to see Espace continue to grow, Their new PLUS service sees a maximum of two time-sensitive

in what appears to be an uncharted sea for both freight forwarding

shipments travelling together in an Express van. The shipments are

and courier services alike.

not transhipped and by extending the transit time from one to two days, it can offer heavily discounted European courier rates.

DO YOU HAVE SOMETHING TO SAY? SEND US YOUR NEWS 40

FORWARDER magazine

September 2017

We're always eager to hear from freight companies and associations about interesting and useful industry events and news. Send us your press releases and articles and we'll see that the industry hears what you have to say. Email your content to... team@forwardermagazine.com


L

ondon, United Kingdom, 12th September 2017: DP World has

We are delighted to support International Shipping

helped launch London International Shipping Week in style

Week 2017 and the Cutty Sark was a fitting location. We

with many key faces in UK trade, transport and shipping in

look forward to the week’s planned events and believe

attendance at its reception on the historic Cutty Sark last night. Guests were entertained by Cutty Sark curators and P&O Heritage

promoting the UK’s place at the forefront of international trade is always the right thing to do. Chris Lewis, UK MD & CEO, DP World London Gateway

who highlighted the ship’s background together with a display from the P&O collection which has over 35,000 artefacts preserved and

DP World has two deep-sea ports in the UK – DP World

is owned by DP World..

Southampton on the south coast and DP World London Gateway in the Thames estuary. DP World Southampton

DP World’s investments in UK infrastructure are building on our

has been voted the UK’s number one performing terminal

proud maritime tradition to create more trading connections throughout

and continues to grow, currently connected to 29 ports

the rest of the world. This industry brings billions of pounds a year into

throughout Asia. London Gateway is the UK’s most

our economy and will be vital to our continued prosperity when we

modern port with its own logistics park, providing

leave the European Union. As an international economic department

efficiency for suppliers and retailers.

our ambition is to secure more investment in our industrial and logistics facilities, enabling us to expand our role at the centre of global trade. Mark Garnier, Trade Minister

UK INVESTMENT MINISTER FLIES THE FLAG FOR UK TRADE

AT DP WORLD’s CUTTY SARK RECEPTION FORWARDER magazine

September 2017

41


INDUSTRY NEWS

W

e all know winter is coming and yet every year it

Of course, it makes sense to do an extra tyre check to ensure

seems to creep up on us. So, when the clocks

they’re well within legal limits but nobody wants to be changing a

change, it’s an ideal time to do some simple checks

tyre in heavy rain or snow, so look out for defects that could lead

to make sure you and your van are ready for the dark nights and

to a flat or blow-out.

cold weather to come. The law says windscreens and windows must be kept clean and free from obstructions to vision and in the winter: that means dirt, smears and mist. Test the demister to make sure it works effectively and top up your washer bottle with plenty of anti-freeze. Make sure worn-out wiper blades are replaced. That way you’ll avoid any risk The FTA Van Excellence Scheme’s code of practice requires daily

of a fine or points on your licence.

vehicle checks, but it’s worthwhile spending a little extra time in the autumn to avoid costly breakdowns and accidents over the

It’s important to look after drivers in the winter too. Poor eyesight

winter months.

makes driving at night even harder. A regular eye check will pinpoint bad night vision and make sure appropriate glasses or contact lenses can be worn. Remember it’s also an offence to drive with vision that doesn’t meet the legal standard for driving. Traffic jams can be longer and more frequent in bad weather, so pack a winter kit with extra warm clothing, snacks and a shovel and torch. When you’re working to a tight schedule, it’s easy to forget how dangerous ice can be. But take a few moments to risk assess and park safely to make sure you don’t end up slipping as you get in and out of your vehicle. Employers can join the FTA Van Excellence scheme to get help and advice on implementing practical policies to keep staff and vehicles safe this winter. Mark Cartwright, Head of Vans, FTA

42

FORWARDER magazine

September 2017


WANT TO KNOW MORE? Further information can be found at www.fta.co.uk

WHY WINTER CHECKS

SAVE YOU TIME & MONEY FORWARDER magazine

September 2017

43


FORWARDER FOCUS

O

ur ever-more connected world has opened the door

For millennia, we have been shipping our goods around the

to a new age of international courier services and

globe and through each generation we have been coming up

freight forwarding. Regardless of supply method,

with new and exciting ways to do this. Over the past decade the

the advantages of being able to ship precious cargo in a cost-

world has seen, perhaps, what could be described as the most

effective and reliable way has left consumers overjoyed. Most

convenient and exciting way in which we have been able to ship

life-altering changes have humble beginnings, and international

goods. Automation and the technology involved has come a long

courier services are no different.

way from physically having to run many miles and using homing pigeons to deliver important documents. The rise of the internet during the early 90s has led to the incredibly versatile ways in which we send and receive goods. Expert freight forwarders have created networks spanning the globe and with the evolution of transport this has meant that parcels can now be sent around the world in as little as one day. A win for businesses and consumers, and inevitable growth throughout the industry each year. The introduction of courier resellers in the market place has made courier services much more affordable for both small businesses and individuals. Demand for products in more remote corners of the world from these small businesses

44

FORWARDER magazine

September 2017


has led to an incredible rise in online orders and a more diverse range of options when it comes to courier services. Resellers have made it possible for customers to quickly get a quote and have complex paperwork automatically generated for them, and the whole thing involves a far more cost-effective process of distribution. It has become so cost effective, in fact, that most smaller courier services can be seen as a cheaper alternative to some of the staples in the international courier game such as Royal Mail. Most would say that patience is a virtue. This isn’t always the case,

and business life. Within 30 minutes of your order being placed,

and with the consumers demanding more, freight forwarders

your goods could be sat on your lawn or driveway, and with no

around the world have continuously sought innovation to meet

end to technology's growth within the freight forwarding and

the request for cargo in a time-effective way. New methods

international courier sector I can’t imagine there is going to be

and technologies are still being invented and practised today,

an end to the innovations behind all this astounding progress.

trying to meet the ever-growing standards that consumers and businesses around the world have now come to expect.

The international courier sector really has come a long way, in a relatively short space of time, so anybody who isn’t excited about

Visions of the future and how far our international courier grasp

where this is going...well, they really should be.

has come can be glimpsed at Amazon. Their ideas behind drone logistics and same-day delivery has revolutionised both consumer

Matt Dailly, Editor, FORWARDER magazine

FORWARDER magazine

September 2017

45


FORWARDER FOCUS

O

ver the last decade, or so, we have seen some

from its current state of 242,457 employees in the UK alone,

inventions and technologies that convenience a

and for every £1 spent on depreciable assets, an estimated £9.03

generation like no other. Smartphones, cloud-

is spent on labour. This indicates a low level of capital intensity,

based services and many more ways of connecting the world

which is a great thing for freight forwarding companies looking

have gifted this peer group with almost a dearth of patience

to expand their enterprise.

– which, in some ways, isn’t so bad... But how are freight forwarding companies meant to compete with The lack of desire to wait around and the hunger for quicker

what now seems like a market saturated with new courier services

results have meant that the freight forwarding industry has had

delivering far and wide? The ability to quickly adopt new technology and

to stay one step ahead of the ever-changing landscape of the

use it to innovate your services is a huge factor in this. Development

Internet-trawling youth. Innovation has never been more at the

of new products, along with feedback, is key to keeping up with the

front of big companies' minds.

youth, who will push courier services to their limits. Accessibility to consumers and working with new businesses to increase your shipping

What does all this mean for freight forwarders? Realistically, it can

itinerary is a must, and with the growing trends in the market, there

only mean more revenue and growth for everyone in the industry.

are plenty out there for you to start working with.

Logistics has always been a complicated matter and, with the demand for speedy courier services, this has raised the demand

Some companies are investing heavily in tech in a bid to keep up

for specialist courier and forwarding services across the globe.

with customer expectations – and to create some extra value that they can charge retailers for, which is to be expected in a world

Revenue is expected to rise by 1.1 per cent in the current year

where forwarders must keep up with the demand. In reality we

to reach £20.1 billion, which seemed like a distant dream after a

have all been through the dreaded ‘calling card’ scenario. You

hard-hitting recession left disposable income scarce. Take into

order a parcel, happen to nip to the shop on delivery day and upon

account that employment in the courier sector is on the rise

your return home there is a card telling you to go to your local

COURIERS

...THE SAVIOURS OF GENERATION Y-WAIT? 46

FORWARDER magazine

September 2017


post office at an inconvenient time, in a place you can’t easily get to, to retrieve your urgent package. DPD is a great example of my previous points and overcoming these annoyances. Their drivers arrange their charges in the order they will be delivered, and scan them. Customers receive an automatic text message alerting them to the onehour window in which they can expect the parcel to arrive, or pick it up from a local shop. Soon shoppers will be given the chance to pick their own slot. This cuts out the dreaded 'we just missed you' by a significant amount. The next step for courier services has to be automated delivery. Amazon is at the forefront of this but before freight forwarders get excited at this thought there are still significant limitations that drone delivery and other techniques hold.

Economically speaking,

whilst you don't have to pay a drone for its labour, and admittedly the cost of building them is sure to come down in the future, they can't carry remotely as much as a Transit van. Yes, your iPhone can be delivered pretty quickly, but your sofa? We are a long way off that. Add in all the complications with other air traffic and the fact that, at the end of the day, sometimes people (or their neighbours) simply may not be in and you can see that this is an emergent practice that has some way to go. Perhaps using a tracking service, much like DPD, and some standard drop-off points and this will be the courier service of the future... Matt Dailly, Editor, FORWARDER magazine

FORWARDER magazine

September 2017

47


MOVE IT LIKE...YOU

STAND OUT FROM THE CROWD ON THE COVER OF FORWARDER

NICK PLATTS

SPENCER & BRADLEY WALLER

Head of Cargo at Heathrow Airport

Alliance Shipping Group

PHIL DENTON

HILARY DEVEY

IAN McCARTHY

MD of Ital Logistics

Founder & CEO of Pall-Ex Group

UK Director of ECU Worldwide

ANDREW BAXTER

STEPHEN CARR

ANDY MARTIN

MD of Europa Worldwide Group

Commercial Director of Peel Ports

VP, MD (EMEA) of MIQ Logistics

FORWARDER magazine September 2017 48 LEVEL THE PLAYING FIELD.

CALL US ON +44(0)1454 628 771


THIS COULD BE YOU... CARL PARTRIDGE

JOHN WILLIAMS

ANDREW MAY

MD of Priority Freight

Group MD of Maritime Transport

MD of DHL Freight

LEE ALDERMAN-DAVIS

MATT BEECH

ANDREW MITCHELL

Airfreight Director at Ligentia

CEO of Maltacourt Global Logistics

VP of Healthcare & Life Sciences EMEA, DHL

KEVIN BRADY

GRAEME UNDY

STEPHEN BLYTH

MD of Woodland Group Ireland

MD of Eddie Stobart

Chairman of Delamode Group

FORWARDER magazine ...OR EMAIL KATIE@FREIGHT-MEDIA.COM

September 2017

49


ASK THE EXPERTS

WITH

PLAN AHEAD TO COPE WITH

URBAN CHARGES & LORRY BANS ACROSS THE UK C

ities across the UK will start levying prohibitively high

Over the next three years a series of blanket restrictions will

charges on older HGVs and vans, for air quality reasons,

come into force in UK cities for HGVs and vans. With retrofitting

between early 2019 and the end of 2020. London has

of existing vehicles unlikely to be an option for most operators,

plans that could see, at the same time, many HGVs banned from the

transport managers need to be prepared for what is ahead, so the

capital for having insufficient direct vision. Operators need to plan

procurement of future fleets can be planned.

procurement or other coping strategies now to ensure the business

Christopher Snelling, Head of National & Regional Policy, FTA

impact is minimised. Headline sponsor, Iveco, will give a vehicle manufacturer’s The Freight Transport Association’s Transport Manager Conferences,

perspective on the subject. Iveco’s Alternative Fuel Director,

sponsored by Iveco, will brief this autumn on this topic, ensuring

Martin Flach, will provide an update on alternative fuel vehicles and

attendees have the latest information about what will happen where,

the demands for Euro VI trucks in order to meet the government’s

which vehicles will be affected, and how best to plan for them.

proposed requirements.

The Government has named 32 local authorities across England that

We applaud local authorities’ efforts to improve inner city air

have to take further action on air quality, but it is a complicated picture

quality. The impact on truck operators is likely to be great, with

as to which of these will result in a charging zone affecting commercial

many having to replace significant parts of their fleets to avoid

vehicles. The session will set out FTA’s insight as to where and when

incurring heavy penalties. This may be a fact they are not fully

charges can be expected. It will also brief on the effects of the London

aware of. Iveco welcomes the opportunity to inform the audience

Direct Vision Standard, which could see more than half the +12 tonne

at these important conferences.

HGVs that currently visit London banned completely in 2020.

Martin Flach, Alternative Fuel Director, Iveco

50

FORWARDER magazine

September 2017


WANT TO KNOW MORE? Further information can be found at www.fta.co.uk

Over the next three years a series of blanket restrictions will come into force in UK cities for HGVs and vans. Christopher Snelling, Head of National and Regional Policy, FTA

The conferences, which are also supported by Brigade Electronics, Goodyear Tyres and Microlise have been running for more than 20 years. They will provide an opportunity for delegates to hear direct from the Traffic Commissioner, with other sessions covering enforcement priorities and roadside stops, apprenticeships and skills, employment law, preventing vehicle use in terrorism activity and vehicle technology and in-cab cameras. These ‘must-attend’ conferences broke records last year for the number of attendees, with 1,200 delegates attending the series. Five new venues have been chosen for this year to enable more delegates to be accommodated.

FORWARDER magazine

September 2017

51


REGIONAL FOCUS

MEDITERRANEAN

I

taly has a long-standing trade relationship with the UK. It’s a major advanced economy with a Gross Domestic Product (GDP) of USD 2,148 billion in 2014. Italy is the second largest manufacturer

in Europe behind Germany. Italian companies are globalising. Most are SMEs which require professional services to grow internationally. Incentives for UK businesses exporting to Italy: •• European Union (EU) market, so no tariffs •• Similar regulatory framework to UK and modern intellectual property protection practices •• Appreciation for British professional services and technologies and quality consumer goods •• Easy access from the UK with low cost flights from several regional airports and only 1 hour ahead of UK time

Challenges to doing business in Italy Doing business in Italy is very similar to doing business in the UK. Standard European business practices apply.

Strengths of the Italian market include... •• Modern infrastructure

Payment terms in Italy are longer than in the UK. In 2014, it took about

•• High level of internationalisation and entrepreneurship, with fully integrated supply chains

80 days on average for business-to-business payments. Payment terms

•• Strong manufacturing and innovation capability in several areas

are public administration bodies (average almost 5 months in 2014),

•• Gateway to Mediterranean and Middle East markets, where the lifting of Iranian sanctions could increase exports by EUR 3bn over the next 4 years

but the situation is improving following the recent introduction of the

•• Hosts many trade exhibitions with global appeal

Major challenges include...

EXPORT TO ITALY

can be particularly long in certain sectors, especially when creditors

Prompt payment code.

•• Complex bureaucracy and regulations •• Slow judicial system •• Unfair competition due to cases of bribery, corruption and tax evasion

ISSUES & REGULATIONS 52

FORWARDER magazine

September 2017


UK & ITALY TRADE

LEGAL CONSIDERATIONS

Bilateral trade in goods was valued at £25.7 billion in 2014,

Contact the Department for International Trade (DIT)

a 6.6% increase over 2013. UK goods exports to Italy totaled

team in Italy to help find tax and legal advisers before

£8.9 billion in 2014, a 3.11% increase on 2013. This made Italy

entering into agreements.

the 10th largest market for UK exports of goods. The main exports of goods by value from the UK to Italy in 2014 were...

TAX & CUSTOMS

•• Crude petroleum

Italy has signed a double taxation convention with the UK.

•• Basic chemicals, fertilisers and nitrogen compounds, plastics and synthetic rubber

Agenzia delle Entrate (Italian Revenue Agency) provides information on taxation in Italy.

•• Motor vehicles •• Pharmaceutical products and preparations

VAT

•• Natural gas

VAT is known as IVA in Italy. The standard rate is 22%. A reduced IVA rate of 4% is applied to: •• Basic food products

START-UP CONSIDERATIONS Selling to Italy is often best achieved by appointing an agent or a distributor. Contact the Department for International

•• Some social services •• Dailies, periodicals, books •• Some seeds and fertilisers

Trade (DIT) team in Italy to help find tax and legal advisers

A 10% rate is charged on tourist services and some other

before entering into any distribution or agency contracts.

food products.

Always seek appropriate trade and bank references before consigning goods.

Corporate tax The corporate tax (IRES) rate in Italy is 27.5%. This fixed

Italian corporate law differentiates between

rate must be paid by all resident companies on income from

•• Partnerships

any source, whether earned in Italy or abroad. There is also

•• Corporations

a regional tax on business activities called IRAP, which varies

•• Limited liability companies

from region to region (4 to 6%).

The most common types of companies are:

Customs

•• Società per Azioni (S.p.A) which are companies with liability limited by shares

The internal market of the EU is a single market which allows

•• Società a responsabilità limitata (S.r.l) which are companies with liability limited by quotas

import duties apply.

If you want to set up a company in Italy, you can complete the

Weights and measures should be metric and temperatures

necessary procedures through business assistance organisations

given in centigrade.

the free movement of goods and services. Therefore, no

known as Sportello Unico Attività Produttive (SUAPs). More information on customs regulations is available from https://www.gov.uk/government/publications/ exporting-to-italy/exporting-to-italy

the Italian customs agency Agenzia delle Dogane.

Contains public sector information licensed under the Open Government Licence v1.0. FORWARDER magazine

September 2017

53


M&A FOCUS

F R E I G H T

WITH

COMPANIES

FOR SALE UK INDEPENDENT FREIGHT FORWARDER

UK PHARMA STORAGE/DISTRIBUT'N OPPORTUNITY

Ref. 68321FM | North West, UK

Ref. FM1512 | Home Counties – N. London, UK

Key business features

Key business features

•• Well established after trading for over 20 years

•• Long-standing business with over three decades of experience

•• LCL and FCL to all parts of the Mediterranean, Middle East & Indian sub-continent, both Import & Export

•• Specialists in providing forwarding and storage services to the pharmaceutical and healthcare sector

•• Experienced, loyal, very capable senior management team •• Warehouse facility of 20,000sq ft. owned by the company

•• Office and warehouse facility (15,000ft2) providing flexible, temperature-monitored storage, in-transit storage and short term

•• 70% of their work is with other freight forwarders

•• Supported by the membership of a UK distribution network

•• Sizable customer base, circa 200 trading clients

•• Fantastic customer spread with largest accounting for 21.5% of revenue, the remaining top 5 each between 5 and 7%

•• 16 members of staff who will continue under new management •• Owners willing to undertake a handover period

DAVID ROBERTS Senior M&A Advisor

david@headfordmergers.com • +44 (0)1454 275 941

54

FORWARDER magazine

September 2017

•• Owners willing to undertake a hand-over period •• 24/7 365-day high-dependency drug distribution service to all UK hospitals DAVID ROBERTS Senior M&A Advisor

david@headfordmergers.com • +44 (0)1454 275 941


F R E I G H T SELLING OR BUYING A FREIGHT COMPANY? GET IN TOUCH

+44 (0)1454 275 933

enquiries@headfordmergers.com

Are you planning to buy or sell a freight forwarding company? +44 (0)1454 275930 • enquiries@freightmergers.com Freight Mergers are specialists in selling owner-managed freight forwarding businesses. For most company owners, selling their freight forwarding business is the most important financial transaction of their life. To meet the challenge of getting a fair price for a business, we have developed a proactive approach to selling a business that connects buyers with sellers with the best synergy. We have over ten years of experience in the freight forwarding sector and, due to our niche-specialist approach, can put you in touch with the best sellers for your business.

www.freightmergers.com

M&A for the global freight & logistics industry FORWARDER magazine

September 2017

55


M&A FOCUS

SELLING OR BUYING A COMPANY?

F R E I G H T

WITH

CUSTOMS CLEARANCE FOR PERSONAL EFFECTS

Ref. 00191FM | South East, UK Key business features •• South East-based import and export customs clearance company

GET IN TOUCH

+44 (0)1454 275 933

COMPANIES

FOR SALE INDIAN PHARMA EXPORT FORWARDER FOR SALE

Ref. 93472FM | India Freight Mergers is currently facilitating the sale of an air and ocean pharmaceutical forwarder situated in the world’s biggest emerging

•• Clients primarily professional relocation specialist companies

market, India.

•• BIFA and Institution of Export Member

Key business features

•• Badged at all UK major ports: Felixtowe, Liverpool, Tilbury etc.

•• Operating across 6 prime locations in India

•• Retirement-driven sale after 30+ years in the industry

•• 18 full-time employees

•• No debts/long term liabilities attached to the operation

•• Main routes: USA, Africa, Europe, Far East, Australasia

•• Located close to motorway network and London Gateway

•• 50,000ft2 of temperature-controlled warehousing

•• Fully experienced team in place to continue the business

•• Turnover: $9,300,000

•• The business is primarily import biased (99%)

•• Adjusted net profit: $360,000

JAMES HUGHES Principal Consultant

DAVID ROBERTS Senior M&A Advisor

james@headfordmergers.com • +44 (0)1454 275 933

56

FORWARDER magazine

September 2017

david@headfordmergers.com • +44 (0)1454 275 941


INTERNATIONAL FORWARDER IN N.E. ENGLAND

COMPANY SUMMARY:

Ref. 2254FM | North East, UK AIR

Key business features •• Over 30 years trading; consistent annual profits year on year

Import 1%

•• Located at one of the business ports in Europe, in the Humberside area

ROAD

•• Strong client spread with no single client accounting for more than 10% of revenue

Export 19%

•• Established trade routes to Europe & Scandinavia short sea and China, India and USA deep sea

Import 39%

Export 1% Import 10% OCEAN

Export 30%

•• Multi-faceted service provider including freight forwarding, ships agency, warehousing and distribution

FINANCIALS

T/O: £3.62m

•• Controlled exit sought by the owner due to retirement

PBT: £433,692 GET IN TOUCH

+44 (0)1454 275 931

JACK LONNEN Principal M&A Consultant

jack@headfordmergers.com • +44 (0)1454 275 931

SELLER OF THE MONTH FORWARDER magazine

September 2017

57


M&A FOCUS

F R E I G H T

WITH

COMPANIES

SOUGHT

UK GENERAL PRIVATE EQUITY FORWARDER AIMING ENTERING EURO FOR ACQUISITION FREIGHT MARKET

Ref. 3130FM | UK

Ref. 8429FM | Europe

Having made four successful acquisitions in the last six years, one

Our client is a long term investor who primarily operates in service

of the UK’s fastest growing logistics providers is aiming to continue

orientated industries, with over £1bn invested into the European

this growth with fresh acquisitions. The management are focussing

market our client is now looking to make an investment into the

on acquiring asset light air/ocean companies in addition to companies

freight and logistics sector.

offering European/UK haulage and pallet services.

Features sought

Features sought

•• EBITDA of £3m with no upper limit

•• Positive balance sheet and three years of steady or increasing profits

•• Multiple locations; however, headquarters required to be based in or able to be moved to Europe

•• EBIT no less than £200k

•• Strong management team wishing to grow the business with an investment teams support

•• Owned/controlled business making the majority of customer book JAMES HUGHES Principal Consultant

james@headfordmergers.com • +44 (0)1454 275 933

58

FORWARDER magazine

September 2017

•• Air and ocean service provider JAMES HUGHES Principal Consultant

james@headfordmergers.com • +44 (0)1454 275 933


SELLING OR BUYING A FREIGHT COMPANY? GET IN TOUCH

+44 (0)1454 275 933

enquiries@headfordmergers.com

UK SME AIMING TO GROW THROUGH ACQUISITION

UK BUSINESS SOUGHT FOR LARGE EURO FORWARDER

Ref. 7594FM | South East or North West, UK

Ref. 1706FM | UK

A UK SME freight forwarder with a very positive cash surplus is

A large European freight forwarder and logistics firm is looking to establish

looking to make acquisitions of air and ocean freight forwarders in

a UK footprint through acquisition. Our client carries out general freight

either the South East or North West of England. The buyer will not

forwarding including cargo and heavy movements, provides courier and

be using external funding and as such isn’t governed by rigid deal

storage solutions as well as customs clearance and brokerage.

structures set out by financiers.

Features sought

Features sought

•• Turnover £1.5m-£15m with a profit margin of 10%+

•• £100,000-£500,000 adjusted EBITDA

•• General forwarding with a clear focus if possible on air

•• 3-30 staff who wish to remain

•• Management/owner to remain for a 2-3-year period

•• Asset-light air & ocean service provider

•• Developing Europe, Russia, China, India and Japan

•• Based in the South East or North West UK

•• Customs, oversized, LTL lines (Europe/Russia) of interest

JAMES HUGHES Principal Consultant

JACK LONNEN Principal M&A Consultant

james@headfordmergers.com • +44 (0)1454 275 933

jack@headfordmergers.com • +44 (0)1454 275 931 FORWARDER magazine

September 2017

59


M&A FOCUS

SELLING OR BUYING A COMPANY?

F R E I G H T

WITH

GET IN TOUCH

+44 (0)1454 275 933

COMPANIES

SOUGHT

INT'L LOGISTICS GROUP GROWING BY ACQUISITION

HUMANITARIAN AID ...US-BASED FORWARDER

Ref. 5579FM | Europe, USA or Asia

Ref. 2602FM | USA

An internationally headquartered logistics service provider is aiming

Freight Mergers is instructed to identify companies based in the United

to meet the growth targets set by its board for 2016 and 2017. With

States of America who will either be interested in being acquired or

multiple high profile European and global acquisitions completed in the

establishing a joint venture. Our client offers services to a wide variety

past five years this group offers company owners an opportunity to

of end clients, including governments, charitable organisations and

continue within the group or to fully exit the industry in a timely manner.

NGO’s. Regularly arranging the movement of freight to some of the

Features sought

most challenging locations around the world, including Afghanistan,

•• Forwarders based in Europe, USA or Asia

Syria, Iraq and a number of African countries. Due to the United

•• Air & Ocean service providers of high interest •• Net profit of £200,000-£5,000,000 •• Owners open to remaining or retiring JAMES HUGHES Principal Consultant

james@headfordmergers.com • +44 (0)1454 275 933

60

FORWARDER magazine

September 2017

States being one the largest providers of overseas aid goods to the regions in which our client is a specialist they are keen to develop their US operation. Our client requires a business with experience in arranging the movement of freight to dangerous or conflict areas. JAMES HUGHES Principal Consultant

james@headfordmergers.com • +44 (0)1454 275 933


GROWING UK FORWARDER SEEKING ACQUISITIONS

FEATURES SOUGHT:

Ref. 3130FM | UK

MODE

Freight Mergers is retained by a rapidly growing international

Ocean & air

freight forwarder in their search for UK-based acquisitions.

import focus

Our client is well financed with a number of positive trading

GET IN TOUCH

years completed. This allows their management to make

+44 (0)1454 275 933

decisions on purchases without requiring the approval of external financiers. Features sought •• A focus on ocean import or airfreight import •• Serving clients in fashion, retail, hanging garments, defence / aerospace, e-commerce sectors •• ERTS currently being outsourced at or over capacity •• Asset light companies •• Customers are controlled by the business •• Non reciprocal business to Asia •• Shareholders who are either looking to retire or are open to transitioning into a commercial role JAMES HUGHES Principal Consultant

james@headfordmergers.com • +44 (0)1454 275 933

BUYER OF THE MONTH FORWARDER magazine

September 2017

61


RECRUITMENT FOCUS POWERED BY

Key site stats

5,000+ Visits per month

1,500+ Freight-specific candidates registering per month

150,000+ Jobs views per month

The freight industry job board Forwardingjobs, the global jobsite for the freight industry Offering a dedicated job page with full company branding included on the recruiters directory, enabling candidates to click directly onto your job page. Various banner advertising available on home page of Forwardingjobs... ...be a featured recruiter for the industry. Options of loading jobs on directly or having an Account Manager load the jobs on for you. Easy to link with multi-loading job sites such as Broadbean.

advertise your roles in FORWARDER magazine Please email info@forwardingjobs.com

Our team will take you through the various packages on offer.

62

FORWARDER magazine

September 2017


FORWARDER magazine

September 2017

63


RECRUITMENT FOCUS POWERED BY

TRANSPORTATION BROKER

OPS MANAGER, TRANSPORT BROKERAGE

Coalville, UK | Ref: 516018-FM +44 (0) 1454 275 935

Coalville, UK | Ref: 516017-FM +44 (0) 1454 628 787

Amazon is looking for a Transportation Broker to help grow its portfolio of carrier partners.

Amazon is seeking a skilled and motivated Brokerage Leader to assist in the tactical management, procurement, and execution of Linehaul movements flowing into and out of its European fulfilment centres , sort centres and Amazon associated fulfilment network. An ideal candidate has a proven ability to grow and lead large teams and innovate new creative business solutions.

•• Lead and maintain the sales programme for brokerage initiative and contribute to Amazon’s bottom line

•• Track and report on key compliance metrics across Amazon’s Transportation network

AIR & OCEAN BDM (TOP-10 FORWARDER)

BUSINESS DEVELOPMENT MANAGER

South West, UK | Ref: DB899509FM danny@headfordgroup.com | +44 (0) 1454 275 935

Heathrow, UK | Ref: RP52456FM ryan@headfordgroup.com | +44 (0) 1454 628 787

•• One of the world’s largest freight forwarders •• Covering Bristol, Gloucester and South Wales •• Selling air & ocean freight services •• Minimum 2 years’ experience is preferred •• Competitive salary and strong commission structure

•• Medium Sized forwarder •• Heathrow territory •• Air & Ocean Sales •• Minimum 2+ years international freight forwarding

MULTIMODAL BDM

NATIONAL AIR & OCEAN BDM

£35k–£45k | Manchester, UK | Ref: 899440FM danny@headfordgroup.com | +44 (0) 1454 275 935

£45k–£60k |North West, UK | Ref: 899431FM ryan@headfordgroup.com | +44 (0) 1454 628 787

•• Strong lean towards air freight •• Must have experience with air, ocean & road freight •• Win new business & build relationships with

•• Must have Air & Ocean sales experience •• Developing & retaining new accounts •• Willingness to travel on a national basis •• 4+ years’ experience in Freight Forwarding sales •• Fast Growing Top 25 Global Forwarder

current clients

•• 3+ years’ experience in Freight Forwarding sales

64

FORWARDER magazine

September 2017

sales experience

•• Salary Negotiable


VACANCIES BRANCH MANAGER, ROAD FREIGHT

BDM, AIR & OCEAN

£45,000-£50,000 | Leeds/Bradford | Ref. RP8569FM ryan@headfordgroup.com | +44 (0)1454 628 787

£40,000-£50,000 | Bradford, UK | Ref. AD7FM ryan@headfordgroup.com | +44 (0)1454 628 787

•• Have experience within Eastern & Central Europe •• Must have commercial hands on experience •• 95% groupage & LTL 5% project •• Fluent language in any relevant areas would be preferred •• No management experience required but would

•• Must have ocean & air freight sales experience •• Managing sales activity from start to finish •• Researching / sourcing new clients •• Approaching perspective clients in order to

2 X BDM (NORTH & SOUTH), ROAD

OCEAN EXPORT OPERATOR

£35,000-£40,000 | Ref. RP8561FM Manchester & E. London, UK ryan@headfordgroup.com | +44 (0)1454 628 787

£22,000-£25,000 | Birmingham, UK | Ref. JW9871FM jamiew@headfordgroup.com | +44 (0)1454 275 951

have to be ready to take the next step

•• 1-2 years freight sales experience required •• General cargo & mainly FTL services •• B2B sales experience •• Have an excellent rapport-building ability •• Fluency in written and spoken English

establish their freight forwarding requirements

•• Arranging/attending customer visits

•• MUST HAVE ocean export experience •• Be fully conversant with all aspects of ocean export, including ASM & GEMS

•• Good employment history in forwarding •• Should have good customer service and be IT literate •• Ready to hit the ground running

AIR & OCEAN BDM

ROAD FREIGHT BDM

£45k - £60k | Heathrow, UK | Ref: 899442FM ryan@headfordgroup.com | +44 (0) 1454 628787

£35k - £45k | North West | Ref: 899453FM ryan@headfordgroup.com | +44 (0) 1454 628 787

•• Slight bias towards air freight •• Must have experience with air & ocean freight •• Win new business & build relationships with current clients •• 5+ years’ experience in Freight Forwarding sales •• Fast growing freight forwarder

•• Must have experience with Road Freight •• Strong sales experience essential •• Ability to build rapport at a high level •• 2+ years’ experience in Freight Forwarding sales •• Top 25 Global forwarder

FORWARDER magazine

September 2017

65


RECRUITMENT FOCUS POWERED BY

NATIONAL BUS. DEV. DIRECTOR

BUSINESS DEVELOPMENT MANAGER

London, UK | Ref. 122279FM danny@freightsolutions.com | +44 (0) 117 905 8904

London, UK | Ref. 122278FM danny@freightsolutions.com | +44 (0) 117 905 8904

•• 10+ years with current employer •• 28 years’ experience in the industry •• Developed market segments and contract from £20K

•• Senior level business Sales Director •• 25 years’ experience in the industry •• Proven track record of developing business

•• Surpassed 2015 Target (50,000 TEUS) by 3%

•• Accountable for more than £8m in turnover

BUSINESS DEVELOPMENT

BUSINESS DEVELOPMENT MANAGER

London, UK | Ref. 122280FM danny@freightsolutions.com | +44 (0) 117 905 8904

Liverpool, UK | Ref. 17823PK danny@freightsolutions.com | +44 (0) 117 905 8904

10+ years with current employer

•• Immediate pipeline worth £60k year profit •• 9+ years’ worth of experience selling road, ocean

to over £10M in revenue

(51,500 TEUS); £35m in revenues 2016 Target: +30%

•• Employed by a global freight forwarder for 8+ years •• Developed market and core clients in industrials segments UK wide

in Automotive, Defense and Engineering of business between 2015/2016

& air freight

•• Was generating £15k–£18k month profit in last freight forwarding BDM role

•• Promoted to UK Business Manager overlooking all road •• Achieved targets in region of £850K GP in 2016

•• Available immediately

AIR & OCEAN IMPORT OPERATOR

OPERATIONS MANAGER/DIRECTOR

Coventry, UK | Ref. 1125547RD danny@freightsolutions.com | +44 (0) 117 905 8904

Liverpool, UK (will relocate) | Ref. 1125322CR danny@freightsolutions.com | +44 (0) 117 905 8904

•• Over 19 years’ experience in air/ocean imports,

•• Increased auditing accuracy from <75% to >95% •• Decreased import freight spend from >€80,000 per

working for just one company

•• Professional training in Hazard Awareness,

Movement of Dangerous Goods & Manual Handling

•• Experience in customer service, bookings, spreadsheets, buy & sell rates, HMRC correspondence and invoicing

66

FORWARDER magazine

September 2017

month to <€6,000 per month

•• Experience in logistics (3PL/4PL), operations,

manufacturing, freight forwarding & supply chain

•• Available immediately


CANDIDATES ROUTE DEVELOPMENT MANAGER

ROUTE DEV. MAN./PRODUCT DEV. MAN.

National | Ref: 1126510FM ryan@headfordgroup.com | +44 (0) 1454 628 787

Heathrow, UK | Ref: 1126495FM ryan@headfordgroup.com | +44 (0) 1454 628 787

•• Target hitter - £250-270K GP •• 6 years’ experience as a US Trade Lane Manager •• Trade lane development between the UK and USA •• Verticals: automotive, retail, industrial, pharmaceutical

•• Strong sales management experience •• 50% Air 50% Ocean •• Great knowledge of air and sea contacts nationwide •• Verticals: retail (wholesale, technology, garment),

•• Great knowledge of Air and Sea contacts Nationwide

•• Trade Lanes: US, UK, Far East, M.E., Africa, Australasia

AIR & OCEAN BDM

SALES MANAGER / BDM

Heathrow, UK | Ref: 12904FM danny@headfordgroup.com | +44 (0) 1454 275 935

East Midlands | Ref: 1126425FM danny@headfordgroup.com | +44 (0) 1454 275 935

•• 10+ years international air & ocean freight sales •• £120K GP in Last 12 months •• Air 60% ocean 40% •• Trade lanes: Far East & US •• Verticals: retail & general cargo

•• Over £1m turnover for last of the 5 years (NB only) •• Strong in automotive, aviation, high-security

SENIOR KEY ACCOUNT MANAGER

ROUTE DEVELOPMENT MANAGER

West Midlands | Ref: 1126410FM danny@headfordgroup.com | +44 (0) 1454 275 935

North West | Ref: 12904FM danny@headfordgroup.com | +44 (0) 1454 275 935

•• Looks after roughly 50 accounts •• Accounts vary in size from £1m–£15m turnover •• Works on margins of 18%–25% •• No restrictive covenant in place

•• Exceed trade lane growth target by over 200% •• 10 years’ experience in logistics •• Currently manages Ocean Freight

and aerospace

FMCG , pharma & general cargo

& pharmaceuticals

•• Experience with air, ocean & road •• 3 employers since 2000

(FCL & LCL – all verticals)

•• Open to a new route, mode or vertical

FORWARDER magazine

September 2017

67


Bridging the gap... Covering up-to-the-minute trends and able to respond to the global staďŹ&#x192;ng requirements of today's multinational operations.

+44 01454 275957 ryan@headfordgroup.com

68

FORWARDER magazine

September 2017

Sourcing market-leading talent.

www.headfordgroup.com


Your strategic growth partner. Executive Search • Branch Startups • Senior Appointments • Mergers & Acquisitions

Recruitment services across... 13 time zones 3 continents 5am to 9pm GMT

+1 404 592 6315 lewis@headfordgroup.com

+971 (0) 45 015 675 simon@headford.ae

FORWARDER magazine

UAE

September 2017

69


MARKETING FOCUS WITH

HOW TO USE EMAIL MARKETING TO MAXIMISE YOUR BUSINESS

I

f you are wondering exactly why an e-shot campaign is so

Here are our six top tips to help you succeed when

important then look no further than this fact: you are

it comes to structuring e-mail marketing and making

now 6x more likely to have someone click through to

the most of a great method of promotion for you

your website via email marketing than any other kind of

and your company...

coupled with the fact it takes far less effort for all involved and is

1

substantially more environmentally friendly makes it a no-brainer

more engagement through each email, and this engagement will lead

for large and small companies alike.

to people clicking through to your services, and eventually, more

advertising at your disposal.

Images are just as important as text

As well as complementing the efforts of the marketing teams of large companies, email marketing campaigns provide an excellent, cost-effective marketing solution for SME freight companies that are aiming to increase their sales. The low costs of setting up an e-shot,

When it comes to e-shots content is king. However, there is only one sure fire way you will be able to grab the attention of

prospective clients and thatâ&#x20AC;&#x2122;s by using thought provoking, exciting and colourful imagery, suitable to the type of consumer you are targeting through your E-Shot campaign. This will create so much

revenue for you.

There are so many reasons why getting your e-shot campaigns looking professional is vital. You only get one chance to make a first impression with potential customers and it is still just as important with existing customers and colleagues. Direct-toconsumer or direct business-to-business campaigns require time and effort that many in the freight forwarding business simply cannot afford to dedicate.

2

A call to action Sitting down and brain storming exactly what you want to achieve from your e-shot campaign is vital if you want it to

thrive. Design a call to action and come up with research on your market competition, your marketing channel, concepts for all stakeholders to review, consider feedback, refine all your ideas and even develop digital ready artwork/assets. Follow these steps, monitor

Whether it is developing telesales scripts or allowing time for a

your progress once the campaign is set up and you will see great

designer to create the mailing, typically through several lengthy

results for your hard work.

revisions, e-shot campaigns are a must for any freight forwarder wanting to expand their services to a more diverse market.

70

FORWARDER magazine

September 2017


3

the time to send a test email to yourself or a colleague to make sure

5

you make your company look professional is a must.

relating to a companyâ&#x20AC;&#x2122;s sector, you have a much better chance of

Make sure it works well and looks great One area in which many email campaigns fail is the functionality of the email itself. Making sure that your text,

imagery or even video files are all in proportion, working correctly and compatible with different devices is extremely important. Taking

4

Personalisation keeps customers coming back One of the key factors in making an e-shot campaign successful is making it feel individual. There is nothing worse

than receiving a mass email that appears to have no relevance to you. Those emails will be ignored or deleted. By using your existing contacts and personalising your emails with a name, or a picture engagement â&#x20AC;&#x201C; today's email marketing allows you to do this.

Engaging content leads to business As with many different platforms on the Internet, getting your target audience to engage with your content will

lead to people clicking through to your website or app. Researching your consumer market and making sure you are using key words and imagery will have people 1) opening your e-shot and 2) pursuing further involvement with both you and your company.

6

Customer database Once you have your email set and ready to go the advantage of having a database of relevant clients at your disposal

opens up amazing avenues. Because you can segment your database of customers or users with email, you can send extremely targeted marketing campaigns that will result in increased sales conversions simply because they are relevant.

If all this sounds daunting and you donâ&#x20AC;&#x2122;t have the time to come up with

As logistics experts, we also appreciate that all freight companies

an email marketing campaign, fear not. The Freight Media marketing

are targeting different types of enquiries, so we tailor our campaigns

team has put together a range of unique, stand-out services that

around a client's specific requirements. Freight Media is the seamless

assist freight companies in increasing their market share.

strategic growth partner for the logistics company that aims to

katie@freight-media.com +44 (0)1454 628 771

stand out from the crowd. We have packages available to suit any marketing budget. So, contact us today for further advice and a rundown of our services. FORWARDER magazine

September 2017

71


THE LAST WORD... THE TEAM...

CRAIG EDITOR-IN-CHIEF MATT EDITOR KATIE CLIENT MARKETING CHRIS MARKETING DARREN DIGITAL MARKETING TIM DESIGNER

A FINAL WORD FROM

THE EDITOR

T

he growth of online retailing has supported demand for

and storage operations. In a city that currently uses 8,590,000ft2

warehousing and storage, the likes of which many people

of commercial storage units, some argue the space could be

within the freight forwarding industry have never seen.

better used for the high-value real estate that London has to offer.

Revenue is predicted to grow at a rate of 2.8% over the next five years to reach £14.2 billion in overall industry profits.

Brexit is still a huge talking point for anyone in the freight forwarding industry, and looking ahead to what the UK’s break from Europe could

Next month FORWARDER magazine looks through further

mean for Eastern European trading is something that you cannot

innovations within the industry that suppliers may have to overcome

ignore. Free trade agreements and talk of exactly how trade with

in the following years. How has this boom of online trading affected

our European neighbours will work will be an ongoing topic for

distribution methods for companies big and small? Which companies

quite some time. With Poland, Czech Republic and Lithuania being

are influencing this rapidly growing market and how does this effect

deemed the new logistics ‘hot spots’ for warehousing and storage,

your freight forwarding services?

many people are now looking for answers as to how this will affect their distribution methods and customers across the globe.

Heathrow and the surrounding area of London has always been a hive of warehousing and storage activity. The UK now has 30 million

Check out our October Issue for an answer on all these questions

ft of storage to rent with 250,000 customers, an immense portion

and more: 'Warehousing & storage, LHR & London, Eastern Europe'.

2

of this in London alone. A big question on everyone’s lips is how to continue this revenue stream whilst minimising warehousing

72

FORWARDER magazine

September 2017

Matt Dailly, Editor, FORWARDER magazine


FORWARDER FEATURES

WHAT WE’RE TALKING ABOUT AND WHEN

JANUARY

FEBRUARY

MARCH

APRIL

Liverpool | N. Wales Indian subcontinent

Manchester Australasia

Yorkshire The Americas

North East Benelux

MAY

JUNE

JULY

AUGUST

Scotland Far East

Northern Ireland Africa

South West Middle East

Solent Scandinavia

SEPTEMBER

OCTOBER

NOVEMBER

DECEMBER

Midlands Mediterranean

Heathrow | London Eastern Europe

Essex | Kent | Sussex Iberia

Felixstowe | Ipswich Western Europe

‘Air ports & sea ports’

‘Temp. controlled & perishable’

‘Hazardous & dangerous goods’

‘Supply chain & retail’

‘UK & international courier’

‘Warehousing & storage’

‘European road & express’

‘UK distribution & networks’

‘Ocean freight & shipping lines’

‘Project cargo & abnormal loads’

‘Air freight & airlines’

‘Customs clearance & bonded warehousing’

N.B. this content is subject to change and we will do our best to inform the readers of any alterations made.

HAVE HAVE SOMETHING SOMETHING TO TELL? TO SELL?

IF YOU WOULD LIKE TO INCLUDE A PRESS RELEASE IN THE MAGAZINE OR TEACH THE INDUSTRY SOMETHING ABOUT ONE OF THE ABOVE TOPICS, THIS IS THE PLACE TO DO IT

matt@forwardermagazine.com +44 (0)1454 275 946

WE CAN DESIGN AN ADVERT RELATING TO THE MONTHLY TOPIC OR REGION, OR YOU MAY ALREADY HAVE ONE READY TO GO, FOR TARGETED MERKETING TO THE RIGHT AUDIENCE

katie@freight-media.com +44 (0)1454 628 771 FORWARDER magazine

www.FORWARDERmagazine.com

September 2017

73


2017-espace-a4-advert-aug-v4-toprint.pdf 2017-espace-a4-advert-aug-v4-toprint.pdf 1

PROJECT CARGO

SUPPLY CHAIN

THE EURO ROAD ISSUE

THE TEMPERATURE CONTROLLED ISSUE

THE NVOCC ISSUE

THE SHIPPING & CONTAINERS ISSUE

THE ROAD & RAIL ISSUE

THE AIR FREIGHT ISSUE

THE SECURITY ISSUE

THE TIME-CRITICAL ISSUE

THE REEFER ISSUE

THE BREXIT ISSUE

THE DOMESTIC ISSUE

THE ECO ISSUE

MULTIMODAL 2016

ANDREW MAY, DHL FREIGHT

NEXT MONTH

74 BENELUX & SOUTH AMERICA

FORWARDER magazine

THE THE THE THE THE

THE TECH ISSUE

STEPHEN BLYTH, DELAMODE GROUP

HILARY DEVEY, PALL-EX GROUP

JOHN WILLIAMS, MARITIME TRANSPORT

MATT BEECH, CEO OF MALTACOURT

September 2017 CARL PARTRIDGE, PRIORITY FREIGHT

KEVIN BRADY, WOODLAND GROUP IRELAND

FORW AR SPOTL DER IGHT

TORY

SOCIALMEDIA PRIORITY Instant access tototo Instant access PRIORITY Instant access SOCIALMEDIA SOCIALMEDIA

DISRUPTION TO YOUR I.T.

WHO'S GOING? IN OR OUT? SEE US ATWE GET THE COURIER STAND INDUSTRY'S OPINION DISTRIBUTION WAREHOUSING TIME

PROMOTIONALEDITORIAL TIME F ORWA 24/7/365 service R PROMOTIONALEDITORIAL PROMOTIONALEDITORIAL 24/7/365 service DIREC DER 24/7/365 service

ANDY MARTIN, MIQ LOGISTICS

TM

άΪΫα OCTOBER 2017

άΪΫα SEPTEMBER 2017

άΪΫα AUGUST 2017

JUNE 2017 άΪΫα

JULY 2017 άΪΫα

MAY 2017

APRIL 2017

MARCH 2017

JANUARY 2017

FEBRUARY 2017

DECEMBER 2016

NOVEMBER 2016

OCTOBER 2016

SEPTEMBER 2016

AUGUST 2016

JULY 2016

MAY 2016

JUNE 2016

APRIL 2016

FEBRUARY2016

FORWARDER magazine

FORWARDER magazine

FORWARDER magazine

FORWARDER magazine

FORWARDER magazine

FORWARDER magazine

FORWARDER magazine

FORWARDER magazine

FORWARDER magazine

FORWARDER magazine

FORWARDER magazine

FORWARDER magazine

FORWARDER magazine

FORWARDER magazine

FORWARDER magazine FORWARDERmagazine

FORWARDERmagazine

FORWARDER magazine

FORWARDER magazine

FORWARDER magazine

ALLIANCE: JUNE ΕΓĘ

FORWARDER magazine

atlanta@agc.as

Customer Care Award European Logistics Specialist Freight Solutions Customer Care AwardEuropean European Logistics Customer Care Award Logistics

birmingham@agc.as

JULY ΕΓĘ APRIL 6 WWW.FREIGHT-MEDIA.COM T: 01543 241700 E: sales@espaceglobalfreight.com JANUARY 7 OCTOBER ΕΓĘ MAY AUGUST ΕΓĘ MARCH 6 6 6 DECEMBER MARCH 7 FEBRUARY JUNE 6 SEPTEMBER ΕΓĘ FEBRUARY 7 7 SEPTEMBER 6 NOVEMBER 6 6 MAY 6 OCTOBER 2016 APRIL 7 AUGUST 6 WWW.FREIGHT-MEDIA.COM JULY

FREIGHT-MEDIA.COM +44 (0)1454 628 775 scs@panalpina.com Simon Button CONTACTUS KATIE ELLIOTT KATIE@FREIGHT-MEDIA“b ##˱˱#•Ž–˱˲˱#˯—™#˜˜– Adams FREIGHT-MEDIA.COM +44 (0)1454 628 FREIGHT-MEDIA.COM +44Steve (0)1454 628(0)1454 771775 S.WATTS@ FREIGHT-MEDIA.COM +44 628 775 FREIGHT-MEDIA.COM +44 (0)1454 628 775 FREIGHT-MEDIA.COM +44 (0)1454 628 775 KATIE@FREIGHT-MEDIA“b ##˱˱#•Ž–˱˲˱#˯—™#˜˜– FREIGHT-MEDIA.COM +44 (0)1454 628 775 CONTACTUS KATIE ELLIOTT FREIGHT-MEDIA.COM +44 (0)1454 628 771 +44 (0) 1527 597777 00 (1-770) 434 3516771 KATIE@ FREIGHT-MEDIA.COM +44 (0)1454 628 771 FREIGHT-MEDIA.COM +44 (0)1454 628 FREIGHT-MEDIA.COM +44 (0)1454 628 771 FREIGHT-MEDIA.COM +44 (0)1454 628 771 info@daygard.com 00 (1-770) 434 4137 www.panalpina.com T: 01543 241700 E: sales@espaceglobalfreight.com

Your contac t : worldwide Deep sea and air freight services SAAM WATTS S.WATTS@FREIGHT-MEDIA“b ##˱˱#•Ž–˱˲˱#˯—™#˜˜˲#

OF DHL We have packages available to suit any marketing budget. share. As logistics specialists we alsowe appreciate that all that freight share. As logistics specialists also appreciate all freight Western, Central & Eastern Europe FREIGHT ALLIANCE MIDLANDS ALLIANCE USA

logistics company that is aiming to stand out from the crowd.

logistics company that ismarketing to stand the crowd. Trailerlogistics groupage services to/from company that isavailable aiming to stand out from the crowd. logistics company aiming toaiming stand out fromout thefrom crowd. Wehave have packages to is suit any budget. services that assist freight companies in increasing their market We packages availablethat to suit any marketing budget. crowd. Servicing ofof since 1979, Theforwarders Freight Media marketing team has puthas together a Spain, range Thespecialists Freight Media marketing team put together aof range oflogistics Italy, Portugal, Greececompany & Francethat is aiming to stand out from the M.D. share. As logistics we also appreciate that all freight Servicingthe theneeds needs forwarders since 1979, We have packages available to suit any marketing budget. For rates and bookings please contact: We have packages available to suit any marketing budget. We have packages available to suit any marketing budget. services that assist freight companies in increasing their market We have packages available to suit any marketing budget. services that assist freight companies in increasing their market Weservices have packages available to suit any marketing budget. Freight forwarding throughout

CEO OF PRIORITY MALTACOURT FREIGHT MANAGING DIRECTOR GLOBAL LOGISTICS OF WOODLAND GROUP IRELAND

CEO OF IMOREX

EXECUTIVE DI CEO & OF ACCOUNT MANAG FOUNDER AT NNR GLOBAL OF FETCHR FREIGHT MEDIA

£ £ LEE MATT ANDREW LEE IDRISS JOHN ANDREW KEVIN CARL KATIE STEPHEN GRAEME NICK HILARY IAN ANDY PHIL ALDERMAN CARL STEPHEN SPENCER & BEECH MAY GRIFFITHS AL RIFAIWAL WILLIAMS MITCHELL Youchoose, choose,we wedeliver... deliver... BRADY DAY ELLIOTT CARR UNDY PLATTS DEVEY You McCARTHY MARTIN DENTON DAVIS PARTRIDGE BLYTH BRADLEY

The Benelux | |South America UK: Heathrow & London | Global: Eastern Europe South America Australasia India Spain || China take the plaudits Germany TheSpain Austria East |Middle Import & Export Ocean FreightPROVIDES Services include (to/from): Portugal The Far East UK: The Solent | |Global: Scandinavia | Switzerland || Eastern South Africa Africa Mediterranean Europe • USA & Canada UK forwarders | Turkey FREIGHTMEDIA AN OUTSOURCED Canada USA | FranceUK: Midlands Global: Mediterranean MEDIA PROVIDES AN OUTSOURCED STANDARD PRIORITY STANDARD MEDIA PROVIDES AN OUTSOURCED PRIORITY Southern Africa www.espaceglobalfreight.com/instantquote E MEDIA PROVIDES AN OUTSOURCED FREIGHTMEDIA PROVIDES AN OUTSOURCED MEDIA PROVIDES AN•THE OUTSOURCED MARKETING SOLUTION FOR THE FREIGHT MEDIA PROVIDES AN OUTSOURCED MARKETING SOLUTION FOR FREIGHT INDUSTRY TUR South AfricaINDUSTRY MEDIA PROVIDES AN OUTSOURCED FEA • Australia & New Zealand MARKETING SOLUTION FOR THE FREIGHT INDUSTRY NEW NG I MOVE IT LIKE... MARKETING SOLUTION FOR THE FREIGHT INDUSTRY MARKETING SOLUTION FOR THE FREIGHT INDUSTRY MARKETING SOLUTION FORteams THE FREIGHT INDUSTRY SOLUTION FOR THE companies areFREIGHT targeting differentINDUSTRY types of enquiries so we As wellMARKETING as MARKETING complementing the efforts of the marketing UAE KETS or call our Express Desk on SOLUTION FOR THE FREIGHT INDUSTRY R • China, Taiwan & Hong Kong MOVE IT LIKE... A tailorour ourcampaigns campaignsaround around our our clients exact exact requirements. requirements. of larger companies, it provides an excellent cost effective tailor M OCU MOVE IT LIKE... clients MOVE IT LIKE... Brazil Hazardous goods capabilitiesare on most companies targeting different types of enquiries so we As well as complementing the efforts of the marketing F ered by marketing solution for SME freight companies that are looking • effteams Korea, &exact Singapore tailor our Indonesia campaigns around our clients exact requirements. MOVE IT LIKE... MOVE IT LIKE... departures, in compliance with ADR and MOVE IT LIKE... tailor our campaigns around our clients exact requirements. tailor our campaigns around our clients exact requirements. of larger companies, it provides an excellent cost tailor ective Economy European Road Freight MOVE IT LIKE... our campaigns around our clients requirements. Pow MOVE IT LIKE... tailor our campaigns around our clients exact requirements. Freight Media isthe the prefect strategic growth partner forrequirements. anyIT LIKE... MARKET IT LIKE... to increase their sales. MOVE IT LIKE... Canada Freight Media is prefect strategic growth partner for any MOVE IT LIKE... MOVE IT LIKE... MOVE tailor our campaigns around our clients exact Economy European Road Freight MOVE IT MOVE LIKE... IT LIKE... MOVE IT LIKE... IMDG rules. checking service MOVE ITIT LIKE... marketing solution SME freight companies areDocumentation looking marketing solution for SMEforfreight companies that arethat looking COST logistics company that aimingstrategic to stand stand out out from theMOVE crowd. LIKE... MOVE IT LIKE... Freight Media is theisisprefect growth partner for any logistics company that aiming to from the crowd. and advice from our on-site DGSAs Freight MediaisisMedia theprefect prefect strategic growth partner for any anyCOST Freight is the prefect strategic partner for any is theMedia prefect strategic growth partner forgrowth any USA to increase their sales.team has put together a range ofFreight Media Freight the strategic growth partner for The Freight Media marketing MD OF logistics Freight company thatisisthe aiming to stand out from the partner crowd. for any Media prefect strategic growth

REGIONAL FOCUS REGIONAL FOCUS REGIONAL FOCUS REGIONAL FOCUS DIRECTORY BIFA AWARDS SPECIAL REGIONAL FOCUS REGIONAL FOCUS REGIONAL FOCUS REGIONAL |FORWARDER REGIONAL FOCUS REGIONAL FOCUS | Global:FOCUS USA France UK: South West Middle East |REGIONAL Ireland Indian Subcontinent | Scandinavia China REGIONAL FOCUS FOCUS

??? will unfairly punish logistics industry FORWARDINGJOBS.COM The FTA the ambitions of UK air freight The truth about air pollution & trade road freight do we go here? Worldwide Doorbell last-mile e-commerce solution John Good Crane Shipping give us the low down The benefi tsfrom & strategy ofdiscusses air and ocean consolidation Sticking aBALANCE plaster on aAfrica political infection What does the future hold for this volatile lane? to cope in the UK Still aWhere challenge in Transport Exchange BALANCE REGIONAL return to Calais Logistics Trends &Group Insights break thePlan ice ahead FOCUS FORWARDINGJOBS.COM FORWARDINGJOBS.COM FORWARDER DIRECTORY REGIONAL FOCUS REGIONAL FOCUS | FORWARDER DIRECTORY Hong Kong Japan FORWARDER DIRECTORY REGIONAL FOCUS

MARCH 2016

quality, reliable and personalised •service, Middle East

FORWARDERONLINE FORWARDERONLINE

/£/£

NEW CUSTOMS REGULATIONS prices && transit times DELIVERING IN M.E.N.A.& PRODDING HAPPY BIRTHDAY! THE PRIME MINISTER RETURNS... Are you meeting the challenge? REDUCING CARBON EMISSIONS PICKING, PACKING prices & transit times THRIVE IN CHINA SPECIALIST MULTIMODAL PACKING 2017 AIR FREIGHT prices transit times SAMSUNG'S 'SAFETY TRUCK' NO ADDRESS, NO PROBLEM BREXIT... CCTV CABOTAGE OPERATIONS TIME-CRITICAL TECHNOLOGY LOCAL KNOWLEDGE COURIERS Velta guides usHIGH-END throught the new rules Key SYSTEM challenges & solutions& storage industry FORWARDER magazine turns ...to the Port of Britain FORWARDERDIRECTORY WEBSITEDESIGN COOL RUNNINGS USA The FTA's Rachael Dillon discusses the challenges the warehousing onon your The local knowledge youout need The giftthe thatmost keeps on With Dooley Ourdiscuss guide Rumble to so getting ofgiving this year's event booming e-commerce Putting techDelivering atStrategic the heart of fleet What we know far in on aThe regional distribution centre and recovering detained vehicles on your The saviours of Generation Analytics Team on-demand logistics key tosafety unlocking Eastern Europe your NEW LDN ROAD The Ice Co. selects Touchstar Crane Worldwide Streamlined takes Operations us on a roadCHARGING trip Y-wait WEBSITEDESIGN FORWARDERDIRECTORY WEBSITEDESIGN FORWARDER SPOTLIGHT PC & Mobile Sea and air freight consolidations EC MOBILITY PACKAGE MAINTAIN COLD CHAIN POST-BREXIT LEGAL LANDSCAPE Opportunities & challenges FUEL MANAGEMENT ??? Consolidated European Express Transport & Mobile CLEAN AIR PLAN TOP OF THE LEAGUE SOMETHING IN THE AIR... SHIPPING... PCPC &ELECTRONIC Mobile CHALLENGING THE NORM DATA EXCHANGE WHY CONSOLIDATE AContinental WALL IN CALAIS ASIA–EUROPE URBAN LORRY BANS Consolidated European Transport FORWARDER SPOTLIGHT BY DRONE Brian Yeardley heaps more legislation onFREIGHT? road freight Six best MIGRANT practices What would itMEDICINES looktoCHAIN like? COLD PAIN POINTS PROBLEMS to and from: Express Merridale take us back basics

PAFFINDER PREMIUM READ FORWARDER PREMIUM PAFFINDER

FORWARD LAW

POSTALMAILSHOTS

POSTALMAILSHOTS REGIONAL FOCUS

LEE ALDERMAN-DAVIS, LIGENTIA

K

SOUTH AFRICA & MEDITERRANEAN

GRAEME UNDY, EDDIE STOBART

K

CANADA & TURKEY

PHIL DENTON, ITAL LOGISTICS

CMY

SWITZERLAND & AUSTRALASIA

CY

GERMANY & THE MIDDLE EAST

ANDREW MITCHELL, DHL

CMY

PORTUGAL & THE FAR EAST

tonners,13.6 13.6 1717 tonners, metre artics with 222 NEWSLETTERS SITESTATISTICS metre artics with metre artics with SITESTATISTICS SITESTATISTICS ASK THE EXPERTSNEWSLETTERS drivers drivers drivers Dedicated European Express Transport Dedicated European Express Transport

IAN MCCARTHY, ECU WORLDWIDE

MY

USA & FRANCE

IRELAND & INDIA

CY

EASTERN EUROPE & AFRICA

NICK PLATTS, HEATHROW

MY

SOUTH AMERICA & BENELUX

CM

SPENCER & BRADLEY WALLER, ALLIANCE SHIPPING GROUP

eSHOTCAMPAIGNS MOVEITLIKE PRIORITY Express vans, 7.5 /7.5 GUARANTEED Express vans, PRIORITY Express vans, 7.5 // GUARANTEED MOVEITLIKE eSHOTCAMPAIGNS 17 tonners, 13.6 MOVEITLIKE

INDIA & SPAIN

STEPHEN CARR, PEEL PORTS

Y

UK DISTRIBUTION Į SOUTH WEST & MIDDLE EAST Į IDRISS AL RIFAI, FETCHR

CM

SOFTWARE & TECH Į HONG KONG & JAPAN Į LEE GRIFFITHS, NNR GLOBAL LOGISTICS

Y

AIR FREIGHT Į THE SOLENT & SCANDINAVIA Į KATIE ELLIOTT, FREIGHT MEDIA

M

SPAIN & AUSTRIA

MOVE IT LIKE...

UK & GLOBAL COURIER Į MIDLANDS & MEDITERRANEAN

M

CHINA & SCANDINAVIA

C

CHINA & SCANDINAVIA

INDUSTRY NEWS

WAREHOUSING & STORAGE Į HEATHROW & LONDON, EASTERN EUROPE Į CARL DAY, IMOREX

MUL TIMODAL THE BREXIT THE ECO SOFTW ARE THE TECH TEMPERATURE UK SUPPL Y W AREHOU SHIPPING & EUROPEAN DOMESTIC AIR FREIGH THE NVOCC SECURITY ROAD & AIR FREIGHT TIME UK &GLOB PROJECT REEFER 2016 ISSUE ISSUE &TECH ISSUE CONTROLLED DISTRIBUTIO N E &STORAG CHAIN CONTAINERS ROAD ISSUE W ISSUE N ISSUE ISSUE RAIL ISSUE EW ISSUE CRITICAL COURIER CARGO ISSUE

USA & FRANCE

C

INTIMEINTACT INTACT INCONTROL MARKETING - -TIME CRITICAL EXPERTS - TIME TIME CRITICAL CRITICAL EXPERTS EXPERTS INTIME INCONTROL MARKETING www.forwardermagazine.com &MEDIA &MEDIA SERVICES Balancing delivery cost and deadline AND EXPRESS FREIGHT FORWARDING Balancing delivery cost and SERVICES deadline AND EXPRESS FREIGHT FORWARDING AND AND EXPRESS EXPRESS FREIGHT FREIGHT FORWARDING FORWARDING Logistics Partner

1 05/09/2017 20:17 05/09/2017 20:17

THE LAST WORD...


MONTHLY FOCUS

Warehousing & storage

REGIONAL FOCUS

UK: Heathrow & London | Global: Eastern Europe

MOVE IT LIKE...

PUBLISHED BY

We speak to another freight industry mover and shaker

INDUSTRY NEWS

More news and press releases from the world of freight

ASK THE EXPERTS

Topical knowledge from the FTA and other industry experts

SITE STATISTICS

We detail a new freight depot, office or site

MARKETING FOCUS

How to promote your business in the freight industry

M&A FOCUS

More from the world of mergers & acquisitions in freight

RECRUITMENT FOCUS

Current jobs and candidates from Forwardingjobs.com

Please be aware, in this dynamic industry these topics and features are subject to change.

Freight Media Ltd Unit 8 Apex Court, Almondsbury Business Park, Bristol BS32 4JT twitter.com/ForwarderMag facebook.com/forwardermagazine linkedin.com/company/forwarder-magazine www.FORWARDERmagazine.com EDITOR-IN-CHIEF

Craig Headford craig@freight-media.com +44 (0)1454 628 788 EDITOR

Matt Dailly matt@forwardermagazine.com +44 (0)1454 628 775 CLIENT MARKETING

Katie Elliott katie@freight-media.com +44 (0)1454 628 771

I

f you would like your editorial to feature in next month’s magazine, please contact our editor, Jodie, using the contact details to the right. If you would like to advertise in FORWARDER magazine,

full details of our rates and technical specifications can be found in our media pack. Please email us for a copy. FORWARDER magazine is free. Please email for a subscription form. All of our contact details are on the right.

MARKETING & DATA

Chris Tissier c.tissier@freight-media.com DIGITAL MARKETING

Darren Glasspool d.glasspool@freight-media.com DESIGN

Tim Headford tim@forwardermagazine.com SUBSCRIBE

Please visit us online at

subscriptions@forwardermagazine.com

www.forwardermagazine.com When you’re finished with this magazine, FORWARDER magazine please recycle it.

September 2017

75


INTIME INTACT INCONTROL

Balancing delivery cost and deadline GUARANTEED

PRIORITY

Dedicated European Express Transport

TIME

PREMIUM Consolidated European Express Transport

PRIORITY

BALANCE

STANDARD Economy European Road Freight

You choose, we deliver... 76

T: 01543 241700 FORWARDER magazine

September 2017

E: sales@espaceglobalfreight.com

PRIORITY

£

COST

FORWARDER magazine September 2017 'UK & Global Courier'  

The 'UK & Global Courier' issue. Regional Focus: Midlands & Mediterranean.