Page 1

Fact Sheet Concept

Courier, freight and packaging solutions – servicing customers through a combination of Retail Service Centre, Phone and Online.

Key People

Michael Paul – CEO & Founder Barry Smorgon - Chairman

Qualifications Required

No formal qualifications are required, but you do need to have: • A passion for consistently providing great customer service • An ability to communicate clearly and build relationships • Excellent selling skills and a natural drive towards the relentless execution of local marketing initiatives • Good time management skills • People who are comfortable working with computers and have a willingness to keep abreast of the latest technology trends for small businesses

Business Established

PACK & SEND was established in 1993.

Franchising Commenced

The first franchise store opened in 1994

Training Provided

PACK & SEND franchisees undertake a 4 week Induction Training Program that covers every aspect of owning and operating a PACK & SEND Retail Service Centre. This includes 2 weeks training at the Nation al Office and two weeks practical training (one week in a corporate-owned store and one week in the franchisees store). The company provides ongoing training, a comprehensive intranet site, benchmarking and marketing support. You also receive one-on-one support from a dedicated field support manager

Marketing Support

PACK & SEND has developed a comprehensive range of marketing tools and resources, which includes a Fast Start Marketing Program. As part of your initial training, you will also learn to market your business effectively.

Our Customers

Potential customers are anyone who has a need to send or receive parcels. This includes, Small & medium size Businesses (SME’s), Large Businesses & Corporations, Government Departments, Consumers, Tourists & Backpackers, eBay Buyers and Sellers.

Page 1 of 2 Information provided by Pack & Send and correct as of 30/7/13 - while all care is taken, information should always be confirmed with franchisor. To contact Pack & Send, call Damien Lisney at 02 9822 5622 or send an email to

Fact Sheet Capital Investment Required

For a new franchise $154,450 - $166,900 plus working capital (ex GST) For an existing franchise $79,540 - $84,230 plus negotiated sale price with owner (ex GST).

Finance Options

The PACK & SEND Franchise Gateway Program assists those who we believe are outstanding candidates but have insufficient equity to get into a PACK & SEND business. This includes access to major lending institutions that know and trust our brand.

Number of Units

100+ in Australia

Franchise Agreement Term

10 + 10

Site/Territories Available


Units Outside Australia

30+ in New Zealand and the UK

Pack & Send PACK & SEND is a retail service centre operation providing convenient freight and packaging services to businesses and consumers - plus, it offers online freight solutions for pre-packed parcels. They are an innovative, progressive company committed to providing complete solutions in sending anything, anywhere. PACK & SEND has been operating a proven business model that has been continually developed and honed for 20 years - and are always looking for entrepreneurial-minded people to join its growing team. If you have a passion for delivering great service and want to build a business that has no limits to growth - then this may be the opportunity to fulfil your business ambitions. A PACK & SEND service centre is essentially a 'travel agent' for the freight and packaging industry. The business has continued to grow every year because it provides great value for its customers - using advanced technology to find the best 'asset based' freight supply partner (courier, cargo, shipping, postal, and removalist companies) that suits their delivery needs. This, together with the company’s expertise in packaging services, means you can offer a solution for any person or business. Benefits of owning a PACK & SEND franchise include having access to a dynamic and growing market, a world-class business system, limitless sales growth potential, a strong and established brand, great work-life balance and the ability to earn online income seven days a week, 24 hours a day. PACK & SEND operates on a low-cost business model and offers high profit margin products and services, as well as award-winning training and support. The PACK & SEND team embraces innovation, meaning your business will always be at the forefront of new ways of running your business. And for outstanding candidates who may not have the equity available to start the franchise alone, the Gateway Franchise Program may also be available. Page 2 of 2 Information provided by Pack & Send and correct as of 30/7/13 - while all care is taken, information should always be confirmed with franchisor. To contact Pack & Send, call Damien Lisney at 02 9822 5622 or send an email to

Pack & Send Fact Sheet  
Read more
Read more
Similar to
Popular now
Just for you