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MEET THE 2017 RUBY Award Recipients. p.24

COWBOY UP

Riding the leadership trail takes grit. p.18

WHEN SUCCESS KNOCKS …

Open the door. p.22


Workspace with a View Now Leasing

Join the world-class organizations that call Uptown Bay City home:

UptownBayCity.com • (989) 799-5700


Wound Care, Close to Home Two Hyperbaric Oxygen Chambers on site.

To remedy the challenge for patients having to travel for specialized wound care treatment, McLaren Bay Region introduced the Wound Care and Hyperbaric Cetner in Uptown Bay City to provide outpatient services. The new health site center offers individuals with chronic woulds specialized, advanced treatments including CelluTome Epidermal Harvesting, Hyperbaric Oxygen Therapy, MIST therapies and more.

ARE YOU A CANDIDATE FOR WOUND CARE? If you have any of the following types of wounds and health conditions, you may be a candidate for wound care at McLaren: • Diabetic ulcers • Peripheral vascular disease with ulcer • Poor circulation to the arms and legs • Any wound that has not healed on its own within a month • A wound that continues to reopen

Hyperbaric Oxygen Therapy increases the amount of oxygen in your blood that is circulated to body tissues. Oxygen-enriched blood can offer distinct benefits and be used to treat a variety of illnesses. The most common benefits of Hyperbaric Oxygen Therapy include: • • • •

Wound healing Preservation of damaged tissues Infection control Increased blood vessel formation

Ask your physician to explain more about the specific benefits you can gain from Hyperbaric Oxygen Therapy or contact our office at 989-393-2850 to learn more.

• Lymphedema with ulcer • Decubitus ulcers • Wounds or skin breakdown from limited mobility

Uptown Bay City | 4 Columbus Ave., Suite 310 | Bay City, MI 48708

WOUND CARE AND HYPERBARIC CENTER

|

(989) 393-2850

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mclaren.org/bayregion


CONTRIBUTORS

Publisher: Marisa Horak Belotti marisa@greatlakesbaymag.com

JASON DEAN

earned his BAA in journalism from Central Michigan University. He was previously managing editor for C-Suite Quarterly.

NANCY SAJDAK MANNING

is a historian, freelance journalist, and developmental editor whose writing appears in several Michigan magazines.

Editor in Chief: Mimi Bell mimi@greatlakesbaymag.com Associate Editor: Stacey Tetloff stacey@greatlakesbaymag.com Art Director: Chad Hussle chad@greatlakesbaymag.com Designer: Joe Jones BIZ Scene Coordinator: Jen W. O’Deay jen@greatlakesbaymag.com Photographer: Doug Julian doug@greatlakesbaymag.com

SCOTT MERROW

is a proud Saginaw native and Saginaw Valley State University graduate. He resides in West Branch with his wife and two boys.

TERENCE F. MOORE is a leadership author and consultant. He lives in Midland with Carleen, his wife.

INBOX

Contributors: Beth Bryce, Jason Dean, Eric Gilbertson, Daniel Handley, Nancy Sajdak Manning, Scott Merrow, Terence F. Moore, Jen W. O’Deay, Melissa Russell, and Mike Thompson Advertising Sales Representative: Paul Oslund paul@greatlakesbaymag.com 989-891-1783

The December 2016 issue of Business—and specifically the “Buying Nostalgia” article—was great. I very much appreciated the old and new cover composition of photos. Very clever! Nice work! ~ Sally Jones, via email

For information, email:

info@greatlakesbaymag.com

WE WANT TO HEAR FROM YOU! Letters must be signed and include the writer’s name and address. Please send to: Great Lakes Bay Business, 1311 Straits Dr, Bay City MI 48706, or email stacey@ greatlakesbaymag.com.

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Great Lakes Bay Business, Volume 7, Issue 1, March 2017 (ISSN 1550-8064) is published by The F.P. Horak Company, 1311 Straits Dr, Bay City MI 48706. POSTMASTER: Send address changes to The F.P. Horak Company, 1311 Straits Dr, Bay City MI 48706. Copyright© 2017 at The F.P. Horak Company. All rights reserved. Reproduction in whole or in part without permission is prohibited.


Distributed by:

Fabiano Brothers


CONTENTS

24

INTRODUCING THE 2017 RUBY AWARD RECIPIENTS

38

CARROT? STICK? OR SOMETHING ALTOGETHER DIFFERENT.

You’re motivated by autonomy, mastering a task, and having a sense of purpose. Your employees will be, too.

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Sponsored Message

Sunrise Pedal Trolley

T

he entrepreneurial spirit is alive and well throughout the Great Lakes Bay Region. One of my favorite entrepreneurs is Ashley Anderson. Many people know Anderson as the longtime proprietor of Two Men and a Truck in Bay City. But recently, she has taken on another endeavor as pedal trolley business owner. In 2015, Sunrise Pedal Trolley began providing a new activity and service, taking reservations for two-hour to five-hour custom tours of Bay City. The outings can include stops at bars and restaurants, shopping destinations, or sightseeing of the historic homes and structures throughout Bay City. Libations are optional. I can tell you firsthand that Sunrise Pedal Trolley is a great experience. I had the pleasure of joining a raucous group in the summer of 2016

for my sister-in-law’s birthday party, and we had an outstanding time as we rode through Bay City and stopped at various establishments, spreading cheer wherever we ventured. There’s nothing better than being outside on a summer evening in the Great Lakes Bay Region. The first-year success of Sunrise Pedal Trolley was astonishing. In 2015, about 150 groups took trolley tours. In 2016, that number doubled to over 300 excursions. In 2017, Anderson has even more in store for the Great Lakes Bay Region. First, Sunrise Pedal Trolley is adding a second full-sized pedal trolley to its fleet. And second, the company is launching its six-person Sunrise Circle Cruiser. Sunrise Pedal Trolley will now be able to accommodate groups from as small as six people to as large as groups of 38. Sunrise Pedal Trolley tours have become a staple of downtown Bay City. If you haven’t had the chance to enjoy the experience, I urge you to give it a try this summer. To book a Sunrise Pedal Trolley or to learn more, please visit www. sunrisepedaltrolley.com/. Matt Felan President & CEO Great Lakes Bay Regional Alliance

Your next business success is waiting by the Bay. www.greatlakesbay.org


CONTENTS BIZ 101

12

STARTUPS Virtual Reality

The success of an online boutique helps to build a downtown Bay City storefront.

14

INVEST IN...

Putting Job Training in Employees’ Hands Micro-learning delivers big results.

16

COACHING

Just Keep Swimming Ignore ingratitude, disregard criticism, and practice self-acceptance. Give yourself a powerful pep talk to reset your attitude and accomplish your goals.

18

THE LONG VIEW True Grit

It’s not just for cowboys.

20

EXTRAORDINARY PEOPLE Bill Stavropoulos

He made professional baseball—the Great Lakes Loons—a reality for his hometown.

22

CAREER MOXIE

Get Out of Your Own Way Don’t let the negative voices in your head keep you from living your dreams.

BIZ SCENE

44

WHO GIVES

Building Goodwill Greystone Homes opens its door to support many worthy causes.

46 52 54

LAUNCH ON THE MOVE EXPOSURE

DEPARTMENTS

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CONTRIBUTORS EDITOR’S NOTE THE CLOSE


BUILDING O D N FFOR

Your Future OUR FUTURE

The F. P. Horak Company’s Straits Drive expansion shows our commitment to the community, to our customers and employees, and to using advanced technology in delivering print and marketing solutions. 1311 Straits Drive, Bay City, MI 48706

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800.735.6505


Better... for Business

Quality and service drive our business‌ We chose a financial partner with the same motivation

The screenprinting and embroidery business has experienced a lot of changes over the last several years. But our dedication to providing our customers customer with withquality qualityproducts, products,friendly friendly services,and service, andreasonable reasonableprices pricesremains remainsconsistent. consistent. It’s great to finally find a financial institution that feels the same way we do about great service and affordability. Great rates and attentive, easy-to-work with people brought our business to Wildfire. Wildfire is better for business!

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EDITOR’S NOTE

The Mojo Killer

M

otivational speakers? Their “you can do it” egging on falls flat with me. I’ve always thought: Who is the motivational speaker trying to motivate? Me? Nope, I’m responsible for motivating myself. Maybe the speaker is motivating himself (but then why am I paying to listen to him?). Demotivational speakers? Now, these are the ones who have really influenced me. I bet that in your career a few of them have influenced you, too. They are the bosses who squelch, squash, and trample you. They suck the life out of your chutzpah. They douse your self-confidence with cold water. The very best way to motivate people is to not demotivate them. For managers, that means expunging phrases from their vocabulary such as “You should’ve…”, “It would’ve been better if you would’ve…”, and “What were you thinking?” Shaming never helps. Remember when you were a kid, busting at the seams to express your ideas? Then you heard: “Color inside the lines.” There goes that masterpiece. Or, “Have fun, but don’t get dirty.” See what I mean? As we learn in “Carrot? Stick? Or Something Altogether Different.” (page 38), things that motivate workers are rarely things. They are intrinsic aspirations. It’s misguided thinking on the part of managers to believe that they can and do motivate their employees: They can’t. Choosing to be motivated is up to the employee. What the manager can do, though, is to build a culture and environment where employees are empowered to embrace self-motivation. What does that look like? Trust your staff enough to let them make calculated mistakes—and to learn from them. Give the latitude to make discoveries on their own. Don’t misappropriate their ideas as your own. Tell staff what you expect from them. Acknowledge progress and celebrate successes, even small ones (for, given water and sunshine, they’ll grow into big successes). While getting motivated is a do-it-yourself project, you as a manager are co-dependent. Become the worst demotivator and your employees will become the best versions of themselves.

Mimi Bell Editor in Chief mimi@greatlakesbaymag.com

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RUBY AWARD PAST SVSU RECIPIENTS 2015 Andrew Miller Assistant Professor of Geography 2014 Stephanie Brouet Associate Professor of Chemistry Anthony Crachiola Associate Professor of Mathematics 2013 Brian Thomas Associate Professor of Sociology Cale Wassermann Head Men’s Soccer Coach 2012 Jules Gehrke Associate Professor of History Michael Major Director of Career Services 2011 Andrew Chubb Interim Dean of the College of Science, Engineering & Technology Christopher Surfield Associate Professor of Economics 2010 David Karpovich H. H. Dow Endowed Professor of Chemistry Joshua Ode Associate Professor of Kinesiology 2009 J. J. Boehm Director of Media & Community Relations 2008 Jennifer Pahl Director of Undergraduate Admissions Robert Tuttle Professor of Mechanical Engineering 2006 Brooks Byam Professor of Mechanical Engineering

JiII

ALLARDYCE

Rajani

MURALEEDHARAN

Jill Allardyce, director of creative services, and Rajani Muraleedharan, assistant professor of electrical & computer engineering, are two influential women who are making a difference at SVSU. Jill is a member of the in-house marketing team that launched SVSU’s new #WeCardinaI brand awareness campaign. Since joining SVSU in 2003, she has directed the design of the university’s graphic standards and is the creative director for SVSU’s award-winning alumni magazine. Among the many design projects Jill has completed for SVSU are a community-engagement billboard series, graphics for the exterior of the DOW/SVSU Research Mobile Lab and new trademarks for the university and its athletic teams. Jill also has assumed the role of teacher/mentor for SVSU students. She has taught art courses at the university and for 10 years she served as a board member, education chair and president of the Great Lakes Bay Region Advertising Federation. These roles empower Jill to assist students with entering their work into the ADDY Awards and connecting them with professionals at Ad Federation networking events. Rajani, along with being a dedicated teacher to her SVSU students, also makes time to encourage young women to pursue careers in science fields. In fact, many of her efforts at SVSU are the result of her own lifelong passion for science. As a college professor with a Ph.D. in electrical and computer engineering, she hopes to inspire young women to discover the same love she found in her youth for “STEM” (science, technology, engineering and mathematics). Rajani also is involved in SVSU’s Herbert H. and Grace A. Dow STEM Scholars Network. At the initiative’s summer camp, she teaches high school students how to build and operate robots that competed in sumo wrestlingstyle contests. Rajani adds research to her already full schedule. She is involved in a research project aimed at helping disabled people better navigate challenges relating to their disability. Rajani’s focus is intended to explore ways autistic individuals can better live independently from a caregiver.

At SVSU, we prepare graduates for outstanding careers in our Great Lakes Bay Region. We are proud of the professional success of alumni Nathan Collison, Connie Kennedy and Eric Maher, and we congratulate them on being named RUBY recipients.

Named a 2016 “Great College to Work For” by The Chronicle of Higher Education

svsu.edu/opportunity


STARTUPS p.12 | INVEST IN... p.14 | COACHING p.16 | THE LONG VIEW p. 18 | EXTRAORDINARY PEOPLE p. 20 | CAREER MOXIE p. 22

BIZ

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BIZ

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STARTUPS

VIRTUAL

REALITY The success of an online boutique helps to build a downtown Bay City storefront. by Jason Dean | photo by Doug Julian

A

ngela Ricard never imagined she would open a clothing boutique in downtown Bay City. Although starting her own business had been a lifelong dream, the realities seemed

prohibitive. “When I was in high school, college was the only way to make a better life,” Ricard, a Bay City native, recalls. So, once she had completed her secondary education, she went on to study at Saginaw Valley State University. After she earned her degree in social work from SVSU, she embarked on a traditional career path in that field. But she never abandoned the thought of going into business for herself. Then, as the internet exploded with virtual shops promoted through social media sites such as Instagram and Facebook, Ricard sensed an opportunity. She initially launched Gigi’s Boutique & Design, a women’s apparel store, in 2015 as an online retail destination. Ricard’s husband, Mike Ricard, an IT contract manager at Rowley’s Wholesale, utilized his more than 10 years of graphic design experience to perfect the branding of the business. In addition to the company’s graphics, logo, and business cards, he created an easy-to-navigate website with distinct flair.

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Angela Ricard styles a clothing display for Gigi’s Boutique to show off popular selections

“I played it safe, thinking I would just open up an online boutique as a hobby,” Ricard recalls. The business immediately took off. The virtual marketplace attracts customers from around the world—all they need to find Gigi’s Boutique & Design is an internet connection. While the accessibility of an online store is a definite bonus, Ricard notes the tangible advantage of a brick-and-mortar destination where customers can see, touch, and try on merchandise in person. “Between November [2015] to March [2016], we did a couple small events locally and realized we needed to open up a storefront,” she says. Soon after, Gigi’s Boutique & Design unlocked its doors at 806 Saginaw Street in Bay City. Occasionally, customers who discovered the boutique via the website will venture into the Bay City location without realizing it’s the same as the online storefront. They quickly recognize that they have found an already favorite place to shop. Ricard says, “I had a lady [who had] a few weeks ago purchased from Auburn, and I called her about something on her order. She said, ‘I had no idea you were located in downtown Bay City. I was just putting in an online purchase.’ She was actually really excited about it.”

Ricard credits the Small Business Association at Delta College as an invaluable resource for her endeavor to launch the online and storefront locations. “When people ask me [how to start a business], I always direct them to Delta College,” she says. “Their small business association has been absolutely wonderful as far as where to go [for assistance and answers to business questions].” There is also a network of other area small business owners with whom Ricard has become close, and they have offered advice and encouragement. Ricard’s husband’s previous experience as a business owner was beneficial as well. After the shop expanded from virtual to real estate property, Ricard had a decision to make. She simply did not have enough time to practice social work and manage GiGi’s Boutique & Design, so in November last year, she made the leap to dedicate herself full time to the store. “It was one of the hardest decisions I’ve ever had to make,” she admits. Her advice to others who are embarking on an entrepreneurial dream? For any type of business, social media presence may be important, but there is no substitute for making a personal connection with customers.


CREATING COMMUNITY CHEMISTRY ONE IDEA AT A TIME. Since 1917, we’ve helped businesses thrive with abundant financing options and a full range of business banking products. The right business connections can help you be more successful. That’s why it is important to partner with the right people who will listen to what you need, and realize how important your business is to you and the community. Learn more at ChemicalBank.com.


BIZ

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INVEST IN...

PUTTING JOB TRAINING IN

EMPLOYEES’ HANDS

5

Micro-learning delivers big results. by Scott Merrow

H

ow can businesses effectively train a workforce that is more distracted than ever? Modern digital devices provide unfettered access to instant communication and information; however, these devices also supply constant diversions that can take us off task. One answer to this problem is to adopt job training that embraces smart technology. Since 2008, the attention span—time a person can stay focused on a single task—of the average worker has dropped from 12 seconds to 8 seconds. This is in part often attributed to increased use of smartphones, on-demand entertainment, and social media. To address this, companies could benefit from utilizing short digital learning sessions that are available at employees’ convenience. Apps such as Slyng, Skill Pill, and Udemy provide a variety of services that focus on the concept of micro-learning, a way of teaching

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and delivering content to learners in small, very specific bursts. Learners are in control of what and when they learn. Research has shown that online training improves teaching and learning efficiency, reduces development costs through shared services, easily integrates new sources of educational content, and reduces space and infrastructure cost. These benefits are true no matter the size of a business. Now more than ever, information changes quickly. If a business wants to compete and thrive within a given industry, continued education for employees is required. Contextual learning— based on where the audience members are and what they are doing—meets the needs of the employer and employee. Millennials will make up 75 percent of the workforce by 2025. Businesses that are primed to take advantage of smart technology to keep up with constantly evolving information and tech-savvy employees will own the future.

Quick Tips for Using Mobile Training Apps

Access offline. Content should be available for users even when reception or Wi-Fi isn’t available.

Promote BYOD. “Bring your own device” boosts buy-in because people often prefer to use their own devices. Be sure to choose a secure app to deliver your training.

Conduct user testing. Test mobile training apps on smartphones and tablets to ensure content is optimized for multiple devices and operating systems.

Provide performance support. If a problem arises, employees should have quick access to technical assistance to minimize downtime.

Choose the right app. From delivery to tracking to reporting, training apps offer a variety of features and functions. Do your homework to make sure your training app is the best one for your business.


I F LY M B S … Because I feel like I’ve been upgraded every time I walk through the door. I know I can count on a first-class travel experience when I fly MBS. With the new passenger terminal, I get the amenities and aesthetics I love … soaring windows, open views, convenient parking and expanded concessions. Plus, MBS delivers a world of style, comfort and ease – just minutes from home.

Get more info at www.iflymbs.com.

We celebrate Eric and his passion for stroke care. St. Mary’s of Michigan, part of Ascension, congratulates RUBY Award Winner Eric Maher, who is dedicated to providing compassionate, personalized care for all. He uplifts, connects and engages not only stroke patients, but his colleagues as well... “His ability to demonstrate a calm persona with laser sharp focus sets the role model for others.” Eric Maher, BSN, RN, CNRN, SCRN Stroke Program Coordinator

Eric has been instrumental in developing a regional tele-stroke program as a pathway for patients to receive advanced, life-saving care. Coming together to give healthcare a better name. We are Ascension.

stmarysofmichigan.org

CONGRATULATIONS

Ruby Award Recipients!

Financial Leadership Since 1944 Accounting n Auditing n Tax Planning & Preparation Payroll Administration n Retirement Plan Administration Financial Planning n Management Consulting

800-624-2400 • www.wf-cpas.com Offices located in: Bay City • Clare • Gladwin • West Branch


BIZ

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COACHING

JUST KEEP

SWIMMING Ignore ingratitude, disregard criticism, and practice self-acceptance. Give yourself a powerful pep talk to reset your attitude and accomplish your goals.

by Daniel Handley, regional president & CEO, Dale Carnegie Training®

A

s I look back at having run and built an organization during the past 25 years, it’s clear to me that all of us need to accept the reality of life (and the reality of our dreams). We need to accept differences in our relationships. We need to accept that we’re going to stumble and make bad decisions from time to time. We need to accept that we can dig in, start again, breathe in, breathe out, and move on.

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As you get on in life, you’ll learn to accept ingratitude and criticism from others, not letting their attitude or behavior get you down or angry. When you’re unaccepting, you risk getting hardened, insensitive, and/or feeling mistrustful and fearful. It’s tough being a giving, positive person to customers, employees, or our team members when we let our poor attitude get in the way. Being accepting of ourselves is the key. Then, after every difficult encounter or tough time, readjust your attitude. The best way to do that is to give yourself a pep talk. Try these selfencouragement prompts: • Remind yourself of what you’re grateful for. (Count your blessings and not your troubles.) • Refocus your thoughts on what you’re trying to do in your life, career, or business. • Add up your strengths. • Reset your goals and priorities.

Your attitude makes heaven of hell or hell of heaven. It’s up to you. Most successful people I know make comebacks after making a poor decision or a business error. You can never count them out. They win some and lose some and overall have a good life. No one can count you out—only you can. I suggest you practice self-acceptance by giving yourself pep talks and resetting your goals—not just for this day, this week, or this year, but forever. This tactic will keep you in an attitude that allows you to seize opportunities, take coaching and training, let new ideas in, strive, move on, be productive, live more in the moment, and appreciate it all while you are creating the business and life you want. For more ideas on improving leadership, communication, teamwork, sales, employee engagement, and organizational performance, visit www.dalecarnegie.com, or contact Dan Handley at dan.handley@dalecarnegie.com, or call 1-800-518-DALE.


PET PALS Special Thanks to Our 2016 Donors Thank you for being an ambassador for animal rescue by lending your voice to their story. These contributions are already being put to use saving lives and helping animals in need in the Great Lakes Bay Region. Lori & Mike Zimmerman

Pat & Vern Korkus

Yeo & Yeo CPAs & Business Consultants

In Memory of Rescue Dog Ben

Dr. Daniel White D.M.V.

Rudi Hahn

Tracey Vergo

Amy Gilstad

Michele Herman

Silver Donor

Lainee Hilts-Forcade

Carol Sullivan

Dow PA & GA Leadership Team

Silver Donor

Gold Donor In Memory of Mercedes

Sandra Smith

In Honor of Lacie GLBAS adopted rescue dog

Terri Trotter Gold Donor

Charlotte Rudell Gold Donor

Carol Rowe Tracie McDonald Kendra Marshall Jane and Ron Lacher

Silver Donor In Honor of the adoption of Rocco

Camie, one of our special needs fosters. It’s because of Great Lakes Bay Animal Society’s commitment that Camie has thrived and found a family of her own.

Andrea Kraef Family

In Honor of Kathleen & Matt Davis

Silver donors of $202 or more. Gold donors of $303 or more.

www.glbas.org/101petpals


BIZ

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THE LONG VIEW

TRUE

GRIT

It’s not just for cowboys.

by Terence F. Moore

A

book about career success and leadership based on solid research is usually superior to one that isn’t research-based. The book Grit, which was published last year, is founded on substantial inquiry and reveals a key determiner of individual success. The book’s author, Angela Duckworth, first gained notoriety in graduate school by studying the cadets at West Point in 2004. In those days the dropout rate was higher than it is now, and one in 20 cadets took the first opportunity they had to exit at the end of the “Beast Barracks” summer program. What Duckworth found was it wasn’t the SAT score, high school rank, leadership

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experience, or athletic ability that kept the cadet in the program. What mattered was grit. She even developed a “grit scale,” which measures the level of a person’s grit. There are two components to grit: passion and perseverance—and both of these qualities must be demonstrated for an extended period of time. Duckworth’s research and the research of several others in studying gritty people (also known as winners) reveals that most of the subjects have four commonalities. They are interested in doing. People with grit are captivated by whatever endeavor in which they’re engaged. They have the discipline to practice. “Effort” is critical. It’s effort multiplied by talent that equals skill. And it’s skill multiplied by effort that equals achievement. They have purpose. Those who are the epitome of grit usually believe that their efforts

are not only important to themselves but to others as well. Authors often state that having a sense of purpose is key to motivation. They have hope. It’s not the last stage of grit, but, rather, hope is a part of every stage of grit. It should be noted about those with grit that while enthusiasm is common, endurance is all too rare. If someone is passionate about something for a year and then changes to be passionate about something else, that’s not grit. However, it’s not bad to change passions until you find what your true passion is. The good news is, with practice, we can all develop more grit by expanding our interests, having a sense of purpose, and being hopeful, while exercising a great amount of discipline. To comment on this article or share your own observations, or to schedule a presentation, contact Terence Moore at 989-430-2335 or tfm43@ speednetllc.com.


“For me, it’s really rewarding when a student has been working hard at something and finally grasps the concept.” – Carrie Burdzinski Assistant Professor of Biology 2017 Ruby Award Winner

Congratulations to Delta College’s Carrie Burdzinski Carrie does more than teach biology at Delta – she helps her students understand how they can use their knowledge to improve their health.

gems

She is a pioneer, going above and beyond in research, leadership and teaching excellence.

TRUE

delta.edu

Your home is your biggest investment. We’ll keep it your brightest.

It’s a pleasure to recognize all of the upward, bright, young professional 2017 Ruby Award winners for their contributions and commitment to the Great Lakes Bay Region. We are especially proud of our own gem,

Patrice Lanczak

who is so deserving of receiving this prestigious award! Congratulations Patrice and all 2017 Ruby Award winners!

©2017 Covenant HealthCare. All rights reserved. Bus. Dev. PK 1/17

E X T R AO R D I N A R Y C A R E F O R E V E R Y G E N E R AT I O N

Call us for qualified, courteous home electrical service. From small circuit repair to major lighting upgrades.

631.6252 R e s i d e n t i a l

s e R v i c e


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EXTRAORDINARY PEOPLE

BILL STAVROPOULOS He made professional baseball—the Great Lakes Loons—a reality for his hometown.

Bill Stavropoulos was never one to squander time in idle conversation. He didn’t lead that “Company” through years of innovation and by Eric expansion by indulging in pointless chatter. So Gilbertson when he decided to make professional baseball a reality for his hometown, he went to work. And he was unaccustomed to failure. oon after something new comes on Stavropoulos grew up in a small town on the scene, we begin to take it for Long Island, and he loved sports. He played granted, as if it was always there. football, basketball, and baseball, and at age 7 he It’s hard to believe now, but 10 was smitten with the World Series Champion St. short years ago there was no Dow Louis Cardinals and their star, Stan (“the Man”) Diamond and no professional Musial. His loyalty later transferred to the Boston baseball in the Great Lakes Bay Region. Red Sox when his neighbor and best friend, Carl For years, there had been chatter about how Yastrzemski (who went on to become a Hall of wonderful it would be to have a minor league Fame outfielder), signed with that franchise. baseball team—wholesome entertainment for Stavropoulos earned a PhD in medicinal families and friends on a warm July evening or chemistry from the University of Washington an early autumn Sunday afternoon. But those and then enjoyed a 39-year-career with Dow that conversations were just wistful pining about culminated as CEO and chairman of the board. something that someone called “they” would His love of sports, and baseball in particular, somehow make happen. intensified again near the end of his executive

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career at Dow. “When I became chairman of the board, I began to think about retirement and what I could do to enhance the community, spark economic development, and revitalize downtown Midland,” he says. “I observed what minor league baseball had done for other communities and thought, why not Midland?” After months of research, discussions with minor league owners, and a marketing study—the kind of careful attention that also characterized his leadership of Dow—he concluded that “if it was done correctly,” baseball could succeed in the GLBR market. “It was by no means a home run” though; looking back, he says, it wasn’t as easy as “if you build it, they will come.” Then came the really hard part: persuading others, including some skeptics, that this bold idea deserved their support. Persuasion is another of Stavropoulos’s strengths. He wasn’t used to being told “no,” and when he was, it’s rarely been the final word. He knew where to go for support: The Dow Chemical Company, The Herbert H. and


Grace A. Dow Foundation, Rollin M. Gerstacker Foundation, The Charles J. Strosacker Foundation, and community leaders from across the region. He also put his own reputation and money on the line. Drawing on the expertise and efforts of friends and colleagues, he pushed hard to create the finest minor league stadium in the nation, transforming a former Dow site into a source of pride and excitement for the rest of us. Many of its features—a fireplace here, heating stations there, a playground for kids— were ideas he brought back from his personal travels to other stadiums. Construction on Dow Diamond was completed in one short year from its groundbreaking—another remarkable accomplishment—and in time for opening day in 2007. There’s more to the story, of course, like choosing the name “Loons” and the locator “Great Lakes,” which signaled that this was an asset for the entire region. And there were the negotiations to acquire a struggling minor league franchise

in Battle Creek and an affiliation with the Los Angeles Dodgers—not easily accomplished details. Then there was the hiring of Paul Barbeau, a bright young talent to lead the operation. Later came continuous improvements to the stadium, an expansion of the enterprise into sports radio, and other economic development projects. Another key element of Stavropoulos’s plan was to bring this all under the umbrella of a non-profit foundation, the Michigan Baseball Foundation, which he describes as a “social enterprise.” And to date, this foundation has donated more than $1 million in grants to some 257 nonprofits across the Loons’ market, a 14-county region. Much of this provided support and encouragement to sports programs for youngsters. Stavropoulos, looking back with some satisfaction but still not resting (never resting!), says, “I am especially proud that The Michigan Baseball Foundation, The Great Lakes Loons, and ESPN Radio have become a vital part of the area. We have created 225 jobs. We bring joy and fun to the area.”

Good things we enjoy and take for granted didn’t just somehow happen. People made them happen—people with imagination, determination, and the capacity to persuade others to follow. It’s called leadership, and it’s what distinguishes true leaders from mere spectators. So when we consider the quality of life assets around us in the Great Lakes Bay Region—parks and playgrounds, concert halls and museums, golf courses and gardens, sports teams and stadiums, schools and hospitals, and houses of worship—we should remember that these things didn’t just drop from a generous sky or spring forth from a bountiful earth. Someone—an enlightened citizen, a dedicated leader, an extraordinary person—had taken an idea that perhaps others had only wished for and brought it to life for the rest of us. Eric Gilbertson, who lives in the region, specializes in writing about people. To comment on this article, contact him at erg@svsu.edu.

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BIZ

101

CAREER MOXIE

GET OUT

OF YOUR OWN WAY Don’t let the negative voices in your head keep you from living your dreams.

by Beth Bryce

“The moment you’re ready to quit is usually the moment right before the miracle happens.” ~ Anonymous

IT 22 |

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was 2 a.m. and only minutes away from a book submission deadline when I had a meltdown—the kind of meltdown with wringing

hands, tears, and ranting. Shortly before hitting the send button on an email to my editor and realizing a lifelong dream of being a published author, I was overwhelmed with fear and unworthiness. It was classic self-sabotage. I listened to the negative voices in my head. They whispered terrible things like, “You write like crap. Why would anyone want to read your story? You don’t belong here!” Have you ever had a dream, and, after months of hard work, success was knocking on your door only to have you not answer? Contrary to popular belief, accomplishments aren’t realized because of luck, who you know, or your checkbook. Achievements are attained because of a deep, unwavering belief in yourself and commitment to your dreams. Sure, you could be in the right place at the right time, have support, and have talent. But if you don’t have self-confidence and take action, your dreams are going nowhere. At 2:35 a.m., a mentor’s words reminded me to not give up before the miracle happens. I

dried my eyes and worked through my fears. I sat still and focused on my dream. I realized that I wouldn’t have the opportunity in front of me if I didn’t deserve it. I countered those negative voices with power words. Worthy. Trust. Believe. I gulped and hit the send button. Two weeks later, my editor responded, confirming what I already knew. She said it was beautiful writing, and it would resonate with thousands of people, making a difference in their lives. I’m not sure what big goal you are sitting on waiting to hatch. When it does arrive, recognize any negative voices and turn them off. Stay your course because your dream is worth the fight. Don’t you dare let anyone stop you. Most important, get out of your own way. If need be, call in the Special Forces. You have my number, right? Beth Bryce is a career strategist and transformation coach. To comment on this article or to share your own observations, contact her by email at bethkbryce@gmail.com.


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FEATURE

INTRODUCING THE 2017

R

A w a r d

U

R e c

This year, the 2017 Annual RUBY (Recognizing the Upward, Bright, and Young) Awards recognize 11 Great Lakes Bay Region men and women younger than 40 for their outstanding professional accomplishments. The RUBY Awards are sponsored by 1st State Bank, Great Lakes Bay Business magazine, and WNEM TV-5.


B

i p i e n t s

Y BY NANCY SAJDAK MANNING PHOTOS BY DOUG JULIAN PHOTOGRAPHED AT SAGINAW ART MUSEUM

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FEATURE Proudest professional moments:

While employed at SVSU for 14 years, I’ve designed advertising and marketing solutions for campaigns, faculty research, community engagement, and student success. I’ve also enjoyed teaching and mentoring students in the classroom and in our office. Helping talented students succeed is the best way for me to succeed.

My discovery of a new red blood cell arrangement was published in an international medical sciences journal. I am investigating how this structure relates to autonomic nervous system dysfunction and chronic fatigue syndrome, with the goal of improving diagnosis.

My motivation: My son motivates

Jill M. Allardyce Director of Creative Services, Saginaw Valley State University, University Center

Kyle Bandlow Communications Manager, Investor Relations and Financial Communications, The Dow Chemical Company, Midland

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Proudest professional moments:

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me to demonstrate leadership qualities, integrity, and to handle life’s challenges with a positive attitude and a can-do approach. Main changes I influenced:

I’ve been a key team member for launching #WeCardinal, our integrated media brand awareness campaign, in 2016. I also led the design direction of our graphic standards, biannual Reflections magazine, community-engagement billboard series, the Dow/SVSU Mobile Research Lab exterior, and the updated SVSU and Cardinal logos.

My motivation: I am motivated

Carrie Burdzinski Assistant Professor of Biology, Delta College, University Center

by my values. Every moment is filled with opportunities to cultivate character and contribute to the world. Fulfillment comes from knowing that I have intentionally offered my best effort with any project. Main change I influenced: I

wrote and produced a two-hour lecture video about dysautonomia (autonomic nervous system dysfunction), which is used as an educational resource for patients and medical professionals across the country. Understanding physiology empowers individuals to make healthy life choices and advocate for treatment.

Proudest professional moments:

Proudest professional moments:

It has been exciting and rewarding to lead multiple national PR/marketing communications campaigns that have enhanced awareness of and preference for Dow’s technologies that make people’s lives better, safer, and more sustainable.

Working with multiple physicians across diverse health systems in the Great Lakes Bay Region. Also, developing new specialty medical practices and bringing physicians to the area.

My motivation: My amazing wife

newborn daughter motivate me to look at the big picture in health care, to see each business interaction on a personal level, as everyone has a story. As a cancer survivor, my own health care experiences have given me a passion to provide the highest quality care in an empathetic setting.

and sons, and family and friends who believe in me and keep things in perspective for me. Also, the incredibly talented women and men I have the privilege to work with every day. Main changes I influenced:

Over the last several years, we have significantly grown participation in Dow’s LGBT and ally employee resource group, expanding the network for the first time into Latin America, broadening our engagement throughout the United States and Europe, and ultimately growing the network to be the largest of Dow’s now eight employee resource groups.

My motivation: My wife and

Matt Campbell, JD Chief Executive Officer, Select Specialty Hospital, Saginaw

Main change I influenced: I initiated the Ambassador program whereby every new admission to my hospital is assigned a leadership team member to serve as an advocate for his or her well-being. This helps me to interact with our patients and get to know them personally.


Proudest professional moments:

Proudest professional moment:

Compiling a 35-1 record before the Michigan Court of Appeals over three years, serving as president of the Saginaw County Bar Association, and becoming the fourth generation of my family to practice law in Saginaw.

Being selected as a teacher specialist for the SVSU Mathematics & Science Center in 2012. The teacher specialist program is one of the most rigorous and exciting programs that is offered to practicing teachers in Michigan.

My motivation: To make Saginaw

Nathan J. Collison, JD Chief Appellate Attorney, Saginaw County Prosecutor’s Office, Saginaw

Peter Gudritz Senior Manager, Office of the Chairman & CEO and Executive Communications, The Dow Chemical Company, Midland

a safer place to live for my family and all county residents by fostering partnerships between law enforcement and our neighborhoods; professional excellence as an Attorney Discipline Board hearing panelist and speaker at several professional conferences; and the professional examples set by my father, uncles, and grandfather. Main changes I influenced:

Community development and outreach as chairman of the Saginaw Riverfront Development Commission and member of the Fordney Club board of directors. Currently, working with Prosecutor McColgan and Chief Assistant Boyd to develop and implement a paperless file tracking and management system.

My motivation: Support from my

Connie Lynn Kennedy K-12 Mathematics & Science Support Specialist, Bay City Public Schools, Bay City

husband and children, as well as my friends, family, and co-workers, all who challenge me to be the best version of myself every day. Main changes I influenced: In

the last three years, as a teacher who works in the curriculum office, I was granted numerous grants to bring additional resources into classrooms. I also played a critical role in developing a STEM Education Committee that crafted a three-year plan for K-12 STEM education in Bay City Public Schools.

Proudest professional moment:

Proudest professional moments:

Being selected to take part in Dow’s inaugural Leadership in Action program, where I had the honor to work with colleagues around the world to enhance the capabilities of local non-profit organizations in Accra, Ghana.

Being able to fulfill my passion as a caregiver. Also receiving multiple professional awards including the Heart of Gold, Extraordinary Care Giver, and the Nursing Excellence award at Covenant HealthCare.

My motivation: My wife and son,

to show my children that focus and hard work will culminate in success. Working toward two health-related master’s degrees while working full-time, being a wife, and raising a family has been one of the most challenging yet rewarding times in my life.

whose love and support make any success I have had possible. Additionally, working with and learning from some of the best and brightest in our company around the world is humbling and deeply motivating. Main change I influenced: Being

able to remain calm, positive, and proactive in our very high-pressure, fast-paced, and rapidly changing environment has helped the teams I work with to stay focused, trust in themselves, and rely on our colleagues to be able to deliver.

My motivation: My family. I want

Patrice Lanczak, RN Patient Services Director of Emergency, Trauma, and Stroke Services, Covenant HealthCare, Saginaw

Main changes I influenced:

I have participated in many of Covenant HealthCare’s successful initiatives, including the creation of Vertical Patient Process, improvement in the care that STEMI and stroke patients receive through protocolized action, and implementing a Senior Emergency Care Center.

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FEATURE

Proudest professional moment: Seeing the stroke team at Ascension | St. Mary’s

Eric Maher, RN, CNRN, SCRN Stroke Program Coordinator, Ascension | St. Mary’s of Michigan, Saginaw

embrace the new TeleStroke admission process. This process allowed a patient who was unable to talk or move the left side of her body to undergo a mechanical thrombectomy procedure to restore her neurologic function and then be discharged with only minor weakness in her leg after a few days of hospitalization. My motivation: Working with such a passionate and dedicated team of professionals

and knowing the care and treatment we provide has life-changing impact.

Main change I influenced: Implementing the Saginaw location’s TeleStroke program,

which allows for real-time stroke neurology consults at participating rural hospitals. The program also expedites the transfer process to the Saginaw campus for potential stroke patients to identify candidates for mechanical thrombectomy clot retrieval.

Proudest professional moments: Graduating world-

Rajani Muraleedharan, PhD Assistant Professor of Electrical and Computer Engineering, Saginaw Valley State University, University Center

class undergraduate students who developed innovative engineering solutions for real-world problems; national recognition of the SVSU Society of Women Engineers (SWE)—SVSU SWE engineers achieve leadership roles in the workplace; and receiving local industrial (GM and AT&T) support to increase the number of underrepresented high school students participating in the STEM program. My motivation: The dedicated work

environment, my supportive family, and mentors have encouraged my passion to inspire young minds and teach a broader spectrum of students. Main changes I influenced:

Providing underrepresented and female K-12 students with hands-on engineering experience; providing undergraduate students with leadership opportunities through professional organizations such as SWE and Institute of Electrical and Electronics Engineers; and increasing SVSU student visibility globally by participating in international robotics competitions and top-notch research opportunities.

28 |

V1 2017

Proudest professional moment:

As part of our customer experience journey, I developed a financial model to categorize customers, which is helping the organization to improve our customers’ experiences and is leading to increased value for our customers, employees, and shareholders. My motivation: I am motivated

Karen A. Palumbo Americas Finance Manager, Dow Performance Silicones, The Dow Chemical Company (formerly Dow Corning), Midland

by people. At work, having inspirational leadership, collaborative co-workers, and diligent employees keeps me striving to do better every day. At home, I work hard to make my family proud and to set an example for my daughters. Main change I influenced:

Helping to drive significant organizational change by developing models that guide strategy and differentiate how we deliver service and innovate with our customers, and simplifying business and financial complexity so our leadership teams can make sound business decisions.


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SPECIAL ADVERTISEMENT: Financial Institutions

1479 Straits Dr, Bay City location

Kendra Christensen, VP of Lending

4265 E Wilder Rd | Bay City 1479 Straits Dr | Bay City 3262 Cabaret Tr S | Saginaw Township 800-292-2897 | www.copoco.org

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he mission of COPOCO Community Credit Union is to provide excellence in service by helping members realize their financial goals. COPOCO is also committed to helping the Great Lakes Bay Region’s business community grow by offering a number of services to businesses of all sizes. When Kimberly Bidwell was ready to purchase her new business, Kimmy’s Cuts and Hair Care in Bay City, she learned about COPOCO through a family friend. Since she began her business relationship with COPOCO, she has been most impressed with the helpful mortgage and loan departments and with the way the credit union helped her feel comfortable and worry-free throughout the process.  Albert Stevens, owner of S & L Signs in Saginaw, also appreciates the personable, friendly staff. He chose COPOCO because of the location, which happens to be right around the corner from his business. He says, “COPOCO has met all my

expectations. They provided me with a secured loan, which also helped me establish my credit. Because of COPOCO, I now feel my financial affairs are in order and are protected.”  In explaining why he chose COPOCO, Hans Kloha, owner of Kloha’s Small Engine Repair in Linwood, says, “Credit unions serve the local community. As a small business owner, my drive is to put back into the community wherever possible. I always feel like COPOCO is part of my business and not just a resource for my business.” Kloha enjoys the wide array of services available, the lowfee structures, and the ability to maintain low cash balances in his accounts.  For newer business owners interested in meeting with COPOCO to begin a financial relationship, Kendra Christensen, CUCE, CCUFC, VP of lending, offers some suggestions. She says, “Our first meeting will be conducted like an interview, so we can learn more about the business venture. The business owner will find it helpful to have proper

state licensing, a federal identification number, and a prepared business plan, including a description of the business and the strategies identified to obtain business goals. Of course, through our conversation, we may discover additional items are needed. We suggest business members visit www. sba.gov for programs and services to help them grow and succeed as a business owner.”  Christensen adds, “We are a community credit union, in business to help the businesses in our community, including the small business owner. The credit union philosophy of ‘people helping people’ sounds simple, but it is hard work, so when business people accomplish their goals, we celebrate in their achievement. After all, we have been helping members realize their financial goals and dreams since 1951. We love our community, and we love our members.” Contact Kendra Christensen today at 989-460-3627 or kchristensen@copoco.org to discuss the financial needs of your business.


The Eschenbacher family, Dow Chemical Employees’ Credit Union members for four generations: AuBree Cherry, Herb Eschenbacher, Melanie Mathewson, Landyn Cherry Making membership count.

600 E Lyon Rd I Midland I 989-835-7794 I dcecu.org

W

hat if you woke up to find that someone had magically deposited $50, $500, $5,000, or more into your savings account? That’s exactly what happened to thousands of members of Dow Chemical Employees’ Credit Union (DCECU) this past January 1. DCECU rang in the New Year the way it has almost every year since 1955—by giving back a portion of its profits to its members. For 2016, DCECU gave back more than $16 million. It was the largest Member Giveback in the credit union’s history. “We are one of only a handful of financial institutions in the country sharing profits with members to this extent,” says DCECU President/ CEO Dennis Hanson. For the third consecutive year, members in good standing got back 75 percent of the interest

they had paid on eligible loans during the year and received a cash reward equal to 75 percent of the interest they had earned on their savings. They also received rebates on their Visa® Debit Card transactions. How can DCECU do that? “We are very careful about how we manage members’ deposited funds—including prudent investments in loans to members. That plays a big role in our ability to offer rebates and rewards while still maintaining a healthy capital cushion,” Hanson says. “But most important is the loyalty and engagement of our members. When they choose DCECU, they can benefit in proportion to their financial transactions.” For example, at the 75 percent giveback rate, a member with a $125,000 mortgage could expect a Loan Interest Rebate of approximately $3,750.

“That’s money the member could use to help fund a child’s education, save for retirement, pay for home improvements, or take a vacation,” Hanson says. AuBree Cherry, a DCECU member since 1994, says, “The year-end Loan Interest Rebate is such a benefit. I wish more people knew that they could be members here!” DCECU membership is open to employees and retirees of more than 50 Select Employer Group companies, as well as to their family members; a list of participating employers is available at dcecu.org/join. The Midlandbased credit union is a not-for-profit financial cooperative that is owned by its more than 58,000 members and dedicated to providing them with smart, affordable banking solutions. DCECU’s assets total more than $1.5 billion.


SPECIAL ADVERTISEMENT: Financial Institutions

Wildfire Business Services team: Andrea Hales, Director of Business Services; Deb Van Deventer, Saginaw market; Darlene Krumpholz, Treasury Management; Courtney Douponce, Bay City market; and John Harken, Midland market

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here is a Distinctively Better difference about Wildfire Credit Union’s Business Services. Our Business Services team is comprised of local experts who have been in business finance and your community for years. We know the area, we know the economy, we know the needs of businesses in our market, and we know you.

Having someone that you know who is familiar with your business and the region makes telling us your story easier. That’s where we come in. We are quick to understand your needs and help you find the best solution. We also understand that you have a business to run and that taking time away from it to secure financing should be as expedient as possible.

Whether your business needs financing for equipment, real estate, vehicles, leasing, or a line of credit, we are right here to help you. Plus, we are an SBA-approved lender. From application to closing, it’s all completed locally, which means faster turnaround for your business. It also means that we are just around the corner from your business or right on the other end of the phone.


We keep you updated every step of the way. Plus, we don’t penalize you for doing business with us. There are no pre-payment penalties and no annual line commitment fees. Wildfire works with you to find the best opportunities for your business, from loans to deposits and everything in between. When you join Wildfire Credit Union, you can earn interest on the first dollar you deposit—no complicated sweep accounts that move your money back and forth to earn interest over a set threshold. We offer you the right account for your needs from free checking to larger balance accounts. Plus, Wildfire has convenient services such as online banking, mobile banking, funds transfer from institution to institution, ACH, and Business VISA®.

With your busy life, accessing your accounts has to be quick and easy. As a business, we also know your employees are one of your most important assets. We agree. We have developed the Work Place Perks program that provides your employees with a variety of credit union services and discounts to make their lives easier, too. We even come to meet with your employees at your place of business and at your convenience. This provides your staff members with the information they need and answers to any questions they may have, and we don’t take them away from their work. Best of all, when you want to talk with someone about your business, we’re here—right here in the Great Lakes Bay Region. We have offices in

Charlie DiMercurio, Patisserie, Saginaw, and Deb Van Deventer, Wildfire Credit Union, Saginaw market

Saginaw, Bay, and Midland counties. Even if you don’t come into one of our offices, you can always reach us directly by phone or catch us out involved in the community. That’s another aspect to being Distinctively Better. To start your conversation with one of the members of the Wildfire Business Services team, just call: • • • • •

Deb Van Deventer 989-249-8229 Courtney Douponce 989-249-8233 John Harken 989-837-7951 Darlene Krumpholz 989-249-8232 Wildfire Credit Union 800-227-2328 or 989-249-8200

Courtney Douponce, Wildfire Credit Union, Bay City market; John Harken, Wildfire Credit Union, Midland market; and Dr. Lee Newton, Newton Eye Care, Bay City


MANY TOOLS

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125 W Saginaw St | Merrill 989-643-7253 | www.mercbank.com

Q: What should people know about Mercantile Bank? A: Mercantile Bank was founded by bankers and entrepreneurs who highly value the principles of community banking, leadership, and relationships. Today, Mercantile is a specialized business bank, with $3.1 billion in assets, dedicated to offering the type of individualized care one would expect from a small town bank. We offer a full-service residential mortgage department and an extensive suite of personal deposit products, but it goes far beyond that. Our skilled, knowledgeable team of commercial lenders purposely takes the time to get to know every client to understand individual objectives and financial goals. Q: Describe the customer experience at Mercantile Bank. A: It’s our consultative approach to business, which is both comprehensive and unique, that sets us apart. Our team has earned a reputation for being an industry leader in commercial lending and

treasury management services. We have even used our expertise to foster partnerships between mutual businesses that have common interests. That’s the kind of specialized service that every business owner deserves. You can rest assured that when we recommend a financing option, product, or service, it’s with only one goal in mind: your success. Q: How do Mercantile Banks’ products and services help facilitate business banking and operations? A: Mercantile Bank recently launched the next generation of workforce management tools called MercForce, a state-of-the-art cloud-based solution that combines payroll, HR, timecards, and benefits. We also offer treasury management services, which provide an efficient way to manage your cash flow. Our robust cash management products and topnotch merchant services help simplify your work day, allowing you to focus on what you do best. Q: In what ways has Mercantile grown with technology over the years?

A: Mercantile Bank is committed to helping its customers maintain a safe and secure online experience. The bank’s customers enjoy use of a free online fraud software application that can enhance your company’s online safety, helping to protect you against fraud. Additionally, Mercantile provides an online security center resource page, so important information can be accessed quickly and easily. Q: What can business owners do if they want to find out more about Mercantile Bank? A: When you’re ready to take your business to the next level, you can count on us to be there every step of the way. Visit us online at www.mercbank.com/business to learn more about all of our products and services. You’ll also find testimonials from many satisfied clients from across the state who have worked with us. We have 48 convenient locations throughout Michigan, including St. Charles, Merrill, Alma, and Mount Pleasant, so you can stop in and meet our team.


Jim Hempton, senior vice president and chief lending officer; Molly Rauschert, business lender; Nina Suchy, business development specialist; and Bob Thomas, president-Bay Area

2985 E Wilder Rd I Bay City I 989-667-7200 708 Center Ave I Bay City I 989-894-7100

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stablished in 1895, Thumb National Bank & Trust began its legacy of building relationships with businesses by providing person-to-person attention, without obstacles or intermediate steps. It’s a simple approach that has stood the test of time. After over 120 years, Thumb National Bank & Trust is still a people business. Today, the growth and consolidation of some financial institutions can create change and uncertainty that intimidate business owners and managers. They still want to deal with a local bank where they know the people making the decisions can communicate directly with them and quickly find solutions. Business customers can find the person-to-person experience they are looking for at Thumb National Bank.

What about technology? Thumb National Bank & Trust has all the latest technological conveniences to help businesses. But technology isn’t a reason to take people out of the experience, only to supplement and enhance it. Online banking and remote deposit capture are convenient, helpful products, but they are even better when still being able to immediately talk with a person. Thumb National Bank & Trust provides what business customers ask for, without pushing the latest technological product or service. And the service that business customers ask for most is to talk with someone who can help with their business banking needs. Small businesses, corporations, farmers, government agencies, schools, nonprofits, and churches all bank with Thumb National Bank & Trust. Their needs are

diverse except for one that is consistent among all—the desire to talk to a person who knows them and their business, always giving them immediate attention. Please call or visit one of Thumb National Bank & Trust’s branch offices, and enjoy the experience of talking to local, experienced business bankers who can make decisions. Contact our team today: • Bob Thomas, president-Bay Area rjt@thumbnational.com • Jim Hempton, senior vice president and chief lending officer jjh@thumbnational.com • Nina Suchy, business development specialist nms@thumbnational.com • Molly Rauschert, business lender mjr@thumbnational.com


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Saginaw I Troy I Grand Rapids I 800-410-2872 I support@nsoit.com I www.nsoit.com/financial

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oday, successful businesses are tasked with keeping up with ever-changing technology. NetSource One is a total technology solutions provider, with expert technicians who offer a pain-free approach to IT and communication that is second to none in helping businesses with every cutting-edge technology need. Since 1999, NetSource One has grown to become the most highly skilled, full-service computer network and integration firm in mid-Michigan, serving more than 600 clients in a multi-state region and offering a variety of services, such as network security, disaster recovery, cybersecurity training, business phone systems, web development, wireless and mobile connectivity, exceptional help desk support, and more. Although NetSource One provides IT solutions to a variety of markets, including medical, government, education, legal, manufacturing, and distribution, the financial market is a particular specialty. With knowledge

about specific laws governing financial institutions, such as mandatory compliance monitoring and logging, as well as cybersecurity training, NetSource One is certified and equipped to assist with every step. Kay L. Cooper, director of operations, Tri-Star Trust Bank, says, “NetSource One’s wide range of services is critical to our bank. We rely heavily on them for our IT needs and ensuring Tri-Star’s compliance with state and federal regulations. Their products are innovative and address our ever-changing technological needs. NetSource One is a critical partner for Tri-Star’s ongoing success, and we are confident that they are addressing our needs and properly caring for us” NetSource One is HIPAA, PCI, and E911 compliant. The firm is also the only local SOC2 compliant data center and has a new regional business continuity center, which offers disaster recovery services to businesses in the Great Lakes Bay Region and beyond. Because financial institutions are required by law to prove they are compliant, NetSource One provides all mandatory

monitoring and logging required, complying with all of the industry’s best practices. Banks are also required by law to educate staff on how to avoid security threats. NetSource One provides training to several institutions and has a dedicated security specialist to offer education and support. If a problem arises, NetSource One’s technicians can quickly resolve it, often without stepping foot into your office. Engineers are also available to be onsite whenever needed. Plus, clients enjoy live answers to their realtime problems through the 24/7, always live help desk. NetSource One is proud of its reliability, dependability, and availability. The company delivers the expertise of a big national firm with the personalized service of a small local business to manage your entire IT and communications infrastructure so you don’t have to. Call or visit NetSource One today to see how it can keep your systems running smoothly and let you focus on what matters most: growing your business.


DOW SALUTES

RUBY AWARD WINNERS

Dow is delighted to congratulate 2017 RUBY Award winners Kyle Bandlow, Peter Gudritz, and Karen Palumbo, three accomplished leaders who are helping to propel Dow’s involvement in the success of the Great Lakes Bay Region. The RUBY Awards recognize some of the region’s best and brightest professionals under the age of 40, which makes this a particular point of pride for Dow as we accelerate our growth objectives while combining the power of science and technology to passionately innovate what is essential to human progress.

www.dow.com ®™The DOW Diamond Logo is a trademark of The Dow Chemical Company © 2017

Kyle Bandlow is Lead Communications Manager for Investor Relations and Financial Communications.

Peter Gudritz is Senior Manager, Office of the Chairman & CEO, Executive Communications, Public and Government Affairs.

Karen Palumbo is Sales & Marketing Finance Manager for the company’s Dow Corning business.


FEATURE

Carrot? Stick? Or Something Altogether Different.

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YOU’RE MOTIVATED BY AUTONOMY, MASTERING A TASK, AND HAVING A SENSE OF PURPOSE. YOUR EMPLOYEES WILL BE, TOO. BY TERENCE F. MOORE

“The creative person is motivated by the desire to achieve, not by the desire of besting others.” ~ Ayn Rand Exceptional leaders hold high standards for themselves and treat their subordinates with respect, inspiring others to perform better. They motivate employees to be better and do better, and, thereby, the employees become better. Tangible and intangible rewards and reprimands are useful for managers to help employees be self-motivated. It’s important to remember, though, that there’s a right tool depending on the type of task. To understand the effects of “carrots and sticks” (tangible outcomes) on motivation, one must first understand the difference between performing algorithmic tasks and heuristic tasks. Algorithmic tasks, which were most common in the early 1900s, are ones in which an employee follows an established set of instructions in often repetitive work. An example of algorithmic work would be that performed in most fast food-establishment jobs. Heuristic tasks, which is work performed by the employee through trial-and-error methods or onthe-job self-education, are the opposite. Daniel Pink, author of the bestselling book about motivation, Drive, quotes a study that estimates that in the United States only 30 percent of job growth comes from algorithmic work and 70 percent comes from heuristic work.

A fundamental truth is that external awards and punishments (carrots and sticks) can work well for motivating people to complete algorithmic tasks, but they can be devastating for motivating people to complete heuristic tasks. With algorithmic tasks, in encouraging employees to complete the work, it’s important for a manager to explain why the task is necessary and to acknowledge that the task is boring. As much as possible, though, it’s important to allow people to complete the task in their own way. To encourage employees to complete heuristic tasks, it’s essential that the manager concentrate on building a healthy, long-term motivational environment that pays people fairly for the work that they perform. Regardless of whether a job involves algorithmic or heuristic work, is there a tipping point amount of compensation that makes a difference to most employees toward motivating them to perform? In response to that question, several years ago Pink’s research showed that amount to be $150. In other words, any amount of pay less than $150 is not viewed as significant by most employees. Money spent on employees to motivate them for performance in the form of Christmas or incentive bonuses is some of the best money many organizations spend, but it ought to be at least $150 or greater. Although cash bonuses are important employee incentives, Pink cautions about the use of bonuses that can become expected, which he describes as “if-then” entitlements. These can actually derail effective performance. When it comes to motivating employees, often overlooked is the value of nontangible awards. Pink has found that intrinsically motivated people usually achieve more than their tangible reward-seeking counterparts. Evidence shows that most successful people aren’t necessarily pursuing conventional notions of success. Pink says, “They’re working hard and persisting through difficulties because of their internal drive to control their lives, learn about their world, and accomplish something that endures.”

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Studies have shown that positive feedback can have an enhancing effect on intrinsic motivation. Key to this type of positive feedback is that it ought to be specific, and the praise should be more about the effort and strategy than about achieving a particular outcome. Truly effective leaders use more tools than just the right feedback in order to nurture self-motivation in their employees. Pink believes, and has the data to back it up, that the three factors that may be key to motivating people are autonomy, mastery, and purpose. Autonomy implies some latitude over the employee’s four “T’s”: tasks, time, technique, and team. Too many managers look at employees as pawns rather than as players who want more freedom in the four T areas. However, as Pink states, “Encouraging autonomy doesn’t mean discouraging accountability.” Mastery is the second factor of intrinsic motivation. People want to be good at what they do, which translates into having a mastery mindset. Effort toward mastering a task or tasks is one of the things that gives meaning to life. When something is important to an individual, he or she will put forth effort and be willing to work hard for it. Aiming for mastery, but not accomplishing it, can also cause the individual pain and frustration. Pink quotes Basketball Hall of Fame player Julius Erving, who said: “Being a professional is doing the things you have to do on the days you don’t feel like doing them.” Mastery is something one can approach but never quite reach. The joy is in the pursuit more than the realization of mastering something. The third factor in intrinsic motivation is purpose. People who are the most

motivated and productive focus their desires to a course larger than themselves. An interesting study of 1,300 seniors at the University of Rochester asked what type of goals the students had. Some had extrinsic aspirations to become wealthy, achieve fame, etc. Others had intrinsic aspirations to help others improve their lives or to learn and to grow. After two to three years of the seniors participating in the study, the researchers contacted the students to see how they were doing. The graduates who had intrinsic or purpose goals reported higher levels of satisfaction and well-being than when they were in school. However, the graduates with extrinsic goals had increases in anxiety, depression, and other negative indicators. The bottom line from the study is that when we do get the material things we want, they aren’t always what we need. Leaders who are able to support and help employees set and achieve intrinsic goals ultimately foster a motivating and satisfying environment. Jim Collins, a bestselling author who operates his own management lab in Boulder, suggests four practices a manager can take in creating a culture where self-motivation can flourish: • Lead with questions, not answers. • Engage in dialog and debate, not coercion. • Conduct “autopsies” of projects without assigning blame. • Build “red-flag” mechanisms, making it easy for employees and customers to speak up when they identify a problem. The best leaders, those who have the knack for motivating others (and likely themselves), are people who get the best out of their players—and help their players get the best out of themselves, too.

DEMOTIVATING BEHAVIOR WHAT ARE YOU AS A MANAGER DOING TO TAKE THE WIND OUT OF YOUR EMPLOYEES’ SAILS? BY TERENCE F. MOORE

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Too many managers spend their time criticizing, correcting, and controlling. Real power comes from partnering—not disparaging others. As management consultant and author Peter Drucker says, “So much of what we call management is making it difficult to work.” Research has shown that an engaged workforce is a key driver of organizational success, but, according to one survey, only 13 percent of employees worldwide fall into the category of being actively engaged. What are these bad bosses doing? Frequently cited grievances include micromanaging, bullying, avoiding


FEATURE

conflicts, embezzling, blaming, taking credit for things they didn’t do, hoarding information, failing to listen, setting a poor example, being lazy, and not developing their staff. One employee, commenting on her manager, said she felt like the hen in the henhouse whose eggs are stolen day-after-day by the farmer. Other studies have shown that if managers focus on their subordinates’ weaknesses, there will be a 22 percent chance that the employees will be disengaged. Somewhat surprisingly, if the manager ignores the employees altogether, there will be a 40 percent chance

that the workers will be disengaged. However, there is only a 1 percent chance that employees will be disengaged if their manager focuses on their strengths. What does it mean to be disengaged? One person summed it up by saying, “If an employee is disengaged, it means she hates her manager.” That statement may be too strong, but what it does mean is that the employee is very dissatisfied with her work environment. Compounding the problem is the fact that many of us treat others less than they really are. We don’t do it all the time, of course, but we do it too often. Sometimes it’s in restaurants, service stations, and even the

workplace. Another smaller group of people treats others the way that they are. We all have weaknesses and frailties, and people in that group are quick to point them out to the person involved and/or to others. Only a very small portion of the population treats others better than they are. To be fair, as researcher and distinguished professor Manfred F. R. Kets de Vries says, “In my experience, people who struggle to work well with their bosses are nearly always part of the problem themselves. Their behavior is in some way preventing them from being recognized and valued.”


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Hope close to home.

“I trust the surgeons at CMU Health.” Michigan Coaches Association Hall of Fame inductee and Saginaw resident Bob Schroer learned in 2003 that he had pancreatic cancer. Now 13 years cancer-free, Bob is grateful to Samuel Shaheen, M.D., and the team at CMU Health Department of Surgery for the specialized care that led to his cure. The surgeons at CMU Health in Saginaw offer multidisciplinary care and an unwavering commitment to quality for the patients they serve. Talk to your primary care doctor about treatment from the surgeons at CMU Health Department of Surgery.

Beloved coach Bob Schroer and Dr. Samuel Shaheen

CMU Health Department of Surgery • 1-877-9SURGICAL • cmuhealth.org/surgery

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Elizabeth Paulus, M.D., is a fellowshiptrained surgical oncologist who provides highly technical procedures for patients in the region.


WHO GIVES p.44 | LAUNCH p.46 | ON THE MOVE p.52 | EXPOSURE p.54

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GOODWILL

Kelly Wall puts the final touches on Greystone Homes’ 2016 Dining on the Doors charitable contribution, an oak-and-beveled-glass curio cabinet

Greystone Homes opens its door to support many worthy causes. by Mike Thompson | Photo by Doug Julian

K

elly and Melissa Wall have owned and operated Greystone Homes since 2001. Typically, their work days are spent designing and overseeing construction of custom homes, mostly in the Great Lakes Bay Region. In his spare time, Kelly Wall loves making fine furniture. Although an engineer by education, he finds a creative outlet in designing furniture and houses. Furniture design is fun for Wall, but there also is a deeper purpose—using the finished pieces to help raise money for charity. In recent years, his projects have been donated to Dine on the Doors, an annual fundraiser for Midland’s Open Door, a homeless shelter and soup kitchen. 

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Greystone Homes’ contribution in 2016 “was a collaboration with a local artist and woodworker (Gregg Zank),” Wall says. “We (Greystone Homes) salvaged a beautiful antique oakand-cut-glass cabinet door in a home that we were gutting and remodeling several years ago. The door was a beautiful piece of old-school craftsmanship, and I couldn’t bear to see it thrown away. We’ve salvaged other architectural pieces and incorporated them into new homes before, so this one was salvaged and put on the shelf [for use in a future project].” Ultimately, Wall and Zank turned the antique door into an oakand-beveled-glass curio cabinet. Each year, Dine on the Doors includes a silent auction followed by a lunch and a program that highlights the outreach ministry of Midland’s Open Door. But, at the end of the event, the spirited

live auction of doors that have been handcrafted into other one-of-a-kind items is what makes this fundraiser so unique. And it’s where contributors such as Wall shine, Renee Pettinger, Midland’s Open Door executive director, explains. “His pieces are beautiful and draw a lot of attention, which translates into more men, women, and children receiving help throughout the year,” she says. Beyond Dine on the Doors, the Walls support an array of community projects and services through Greystone Homes, including Midland County 4-H Club; Midland Habitat for Humanity, building affordable homes for low-income working families and overseeing the ReStore Center to preserve and recycle home repair and preservation materials; Midland Home Builders Association; Midland Nativity Exhibit; and Midland Zonta Club Homewalk.


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Great Lakes Bay Region Business Groundbreakings, Expansions, Initiatives, and Industry Awards

Research Corporation site at Uptown Bay City will feature co-working opportunities through flexible work spaces, a boardroom, a kitchen, and a corporate partners VIP room.

Michigan’s Best and Brightest in Wellness recognizes Yeo & Yeo For the third consecutive year, Yeo & Yeo CPAs & Business Consultants was selected as one of Michigan’s Best and Brightest in Wellness by SynBella, a national wellness provider. A total of 400 companies and organizations were nominated for the award. Of those organizations, 187 completed the entire selection process, and 107 winners were chosen.

SVRC Marketplace breaks ground

Yeo & Yeo receives Innovation Initiative Award for marketing

Dow Chemical awards grant funds to Child & Family Services

SVRC Industries, in partnership with the Downtown Saginaw Farmers’ Market, the city of Saginaw, and the Saginaw Downtown Development Authority, held a groundbreaking ceremony for the SVRC Marketplace at 203 South Washington Avenue in downtown Saginaw. Completion of the $19.8 million project will render the site of the former Saginaw News building into a 100,000-square-foot, year-round, mixed-use facility.

The Leading Edge Alliance awarded Yeo & Yeo CPAs & Business Consultants the Outstanding Diversity & Innovation Initiative Award for its women leaders marketing campaign. The program shares real-life information about 13 of Yeo & Yeo’s women leaders via the internet and social media.

The Sexual Assault Center of Child & Family Services received a $10,000 grant from Dow Chemical for the Youth and Adult Sexual Assault Prevention Project.

Warner Norcross & Judd LLP ranks nationally in employee survey

Representatives of Yeo & Yeo CPAs & Business Consultants—Melissa Dean, marketing communications specialist; Christine Porras, manager; Marisa Ahrens, manager; Mary Kreider, manager; Adele Hetzner, marketing coordinator; and Kimberlee Dahl, director of marketing­—accept Leading Edge Alliance’s Outstanding Diversity & Innovation Initiative Award for the firm’s women leaders marketing campaign

Delta College proposes downtown Saginaw location The 24,000-square-foot building located on the 300 block of East Genesee Avenue in downtown Saginaw is the intended site for a new Delta College campus that will include science and computer labs, technology and special use training rooms, and 11 classrooms. Construction of the $12.7 million project is expected to begin in March 2018.

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Andrews Hooper Pavlik PLC announces merger Miller & Associates, P.C., a certified public accounting firm in Ann Arbor with 10 employees, merged with Andrews Hooper Pavlik PLC (AHP). AHP now has eight offices in Michigan.

Central Michigan University Research Corporation plans expansion at Uptown Bay City Offering entrepreneurs and businesses access to growth and job-creation resources, the 5,000-square-foot Central Michigan University

In a national survey, Warner Norcross & Judd LLP was named as a Great Place to Work in the medium workplaces category, based on results of employee polls conducted by independent analysis.

Art Reach of Mid Michigan receives grants from Michigan Council for Arts and Cultural Affairs A $21,000 operational grant and $1,500 professional development mini-grant were awarded to Art Reach of Mid Michigan by Michigan Council for Arts and Cultural Affairs.


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Covenant HealthCare MedExpress Hemlock celebrates five years in business Located at 16440 Gratiot in Hemlock, the 11,700-square-foot Covenant HealthCare MedExpress facility has provided five years of care, including 47,513 urgent care medical encounters; 9,250 X-ray imaging visits; 49,657 lab draws; and more than 23,001 physical therapy visits.

SVRC Marketplace receives state funding The Michigan Strategic Fund approved $3.475 million in support of the SVRC Marketplace, which will be located along South Washington Avenue in downtown Saginaw. The funds are an incentive awarded from the Michigan Community Revitalization Program. The completed project is expected to create 53 jobs.

Covenant MedExpress in Hemlock has provided care to patients since 2011, including in its aqua therapy pool

The operations grant will provide support for staffing and programs, and the mini-grant will allow staff to attend the Americans for the Arts annual convention in California in June 2017.

participation in a workers’ compensation group dividend program through the Midland Area Chamber of Commerce. The average return was $1,441.

Associated Builders and Contractors Greater Michigan Chapter recognizes Joseph M. Day Company with safety award

Child & Family Services Sexual Assault Center receives grants from Nexteer Automotive and Dow Corning

Joseph M. Day Company was awarded a 2016 Safety Training and Evaluation Process (STEP) Award by Associated Builders and Contractors (ABC) Greater Michigan Chapter. STEP recognizes ABC member companies that consistently excel in the field of safety.

Nexteer’s Steering the Future Fund provided $1,500 for the Child & Family Services Sexual Assault Center’s Advocate Acknowledgement and Sexual Assault Nurse Examination (SANE) support program. Dow Corning awarded $4,624 to SANE.

Inc. Magazine acknowledges Renue Physical Therapy as one of America’s fastest growing companies

Marketplace Bay City project begins

Renue Physical Therapy, an outpatient physical therapy provider headquartered in Bay City, was ranked as the fastest growing physical therapy company in Michigan and the second fastest growing physical therapy company in America by Inc. Magazine.

Midland Area Chamber of Commerce members earn workers’ compensation dividend Fifty businesses shared a $72,058 premium dividend due to safe work practices and

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Three Rivers Corporation celebrates 40th anniversary

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Scheduled to open in April 2017, Marketplace Bay City will be a year-round, indoor public market at 401 Center Avenue in downtown Bay City. The 15,000-square-foot, main-level location will provide leased space to as many as 50 vendors and create between 75 and 100 new jobs.

Bay City Comfort Care opens The 38,751-square-foot assisted living and memory care community opened at 4130 Shrestha Drive in Bay City. Bay City Comfort Care has 68 rooms and includes an in-house bistro, theater, and spa/salon.

Beginning operations in Midland in 1976, the construction firm now employs nearly 400 people.

Midland Tomorrow launches “Made in Midland” video Midland County’s economic development agency created “Made in Midland” to highlight the manufacturers in Midland county and the wide variety of products they distribute globally. The video can be viewed on Midland Tomorrow’s website at www. midlandtomorrow.org.

KUKA Assembly and Test Corp. experiences growth Investing $820,000 into a 5-axis machining center and implementing a systems, applications, and products program, KUKA Assembly and Test Corp. grew sales 27 percent in 2016 and employment reached 125 at its Bridgeport location. The company expects to hire 20 – 30 additional employees in 2017.

Dee Cramer, Inc. expands into Buena Vista The full-service construction and service firm, with headquarters in Holly, chose 3720 East Washington Avenue in Buena Vista Township for its spiral manufacturing equipment location. The company will place 14 current employees at the facility and expects to make additional hires.


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Marshall M. Fredericks Sculpture Museum receives grant The Saginaw Community Foundation awarded the museum $10,500 for its 2017 Exhibition Project, which highlights American Indian and Mexican art through exhibitions, a documentary film, and lectures.

NETWORKING EVENTS Bay Area Chamber of Commerce: Eye Opener Breakfast. Held most months on a Friday. DoubleTree Hotel Bay City – Riverfront, Bay City; 989-893-4567, www. baycityarea.com Bay Area Chamber of Commerce: Business after Hours. Held most months on a Thursday, 5 – 7 p.m. Members only. Bay City; 989-893-4567, www.baycityarea.com Midland Area Chamber of Commerce: WakeUp! Midland. Held on the first Friday of most months. Held at Great Hall Banquet and Convention Center, Midland; 989-839-9901, www.macc.org Midland Area Chamber of Commerce: Chamber Connection. Held most months on a Wednesday, 5 – 7 p.m. Members only. Midland; 989-839-9901, www.macc.org Mount Pleasant Area Chamber of Commerce: Business after Hours. Held most

months, 5 – 7 p.m., Mt Pleasant; 989-7722396, www.mt-pleasant.net Saginaw County Chamber of Commerce: Percolator Breakfast. Held the first Thursday of most months. Free for members. Held at Horizons Conference Center, Saginaw Township; 989-752-7161, www.saginawchamber.org Saginaw County Chamber of Commerce: Business after Hours. Held most months on a Thursday, 5 – 7 p.m. Free for members. Saginaw; 989-752-7161, www.saginawchamber.org Great Lakes Bay Regional Hispanic Business Association. Meets the second Monday of each month. Saginaw; 989753-1999, www.glbrhba.org Want your business news included here in Great Lakes Bay Business? Email information to events@greatlakesbaymag.com.

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ON THE MOVE

ON THE

MOVE Kehres receives Community Champion award Dr. Dan Kehres, chiropractor and owner of Kehres Health & Chiropractic, was recognized as the Michigan Association of Chiropractors’ 2016 Community Champion. The award honors a Michigan chiropractor who goes above and beyond in community service.

Child & Family Services of Saginaw welcomes Brennan Christine Brennan, clinical therapist and licensed master social worker, joined Child & Family Services of Saginaw. Brennan specializes in cognitive behavioral therapy. She is accepting new adult and older teen

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patients at Child & Family Services’ Freeland office.

Green accepts president of the Chapter President Executive Committee position Jimmy Green, president/CEO of Associated Builders and Contractors (ABC) Greater Michigan Chapter, was named president of the ABC Chapter President Executive Committee for a one-year term. He also will continue in his role as president/CEO of ABC Greater Michigan Chapter.

Dow Gardens names Lumbert director The Herbert H. and Grace A. Dow Foundation board of trustees selected Elizabeth Lumbert as the Dow Gardens director. She

Great Lakes Bay Region Executives Hired, Promoted, and Recognized

has a Bachelor of Science degree from Michigan State University’s Lyman Briggs College, graduated with honors from Northwood University with a master’s degree in business administration, and has more than 24 years of experience in public gardens, operations, program management, and business strategy.

Catholic Federal Credit Union promotes McQuaid Misty McQuaid became member services supervisor at Catholic Federal Credit Union’s State Street location in Saginaw Township. McQuaid has been employed at the credit union for 11 years, and she has worked in member services, the contact center, branch operations, and the loan department.

Chippewa Nature Center selects Pilaske as next executive director Dennis Pilaske, former director of interpretation at Chippewa Nature Center (CNC), accepted the CNC executive director position. Dick Touvell, former executive director, retired after 26 years with the organization. Pilaske has been with CNC since 1997 in varying roles, and he co-chaired the LEED Gold-certified Nature Preschool construction and the Visitor Center renovation in 2008 –10.

Snyder appoints Crary to Building the 21st Century Economy Commission JoAnn Crary, president of Saginaw Future, Inc., was selected by Governor Rick Snyder as one of a 23-member commission that will serve as an


Elizabeth Lumbert, Dow Gardens

Allen Bauer, Saginaw Bay Underwriters

Misty McQuaid, Catholic Federal Credit Union

Julie McNeal, Saginaw Bay Underwriters

Trever Alden, Saginaw Bay Underwriters

Kae Romeo, Saginaw Bay Underwriters

Josh Gardner, Saginaw Bay Underwriters

Charlie Kramer, Saginaw Bay Underwriters

Mike Kasper, Saginaw Bay Underwriters

senior accountant position with Yeo & Yeo CPAs & Business Consultants. Felsing earned a master’s degree in business administration from Central Michigan University. He is a member of the Michigan Association of Certified Public Accountants, the American Institute of Certified Public Accountants, and the Young Professionals Network of Saginaw.

Saginaw Future board of directors welcomes Bishop and Dembowski advisory body within the Executive Office of the Governor. Members are charged with identifying priorities over the next 20 years to support Michigan’s economic future. Crary holds a bachelor’s degree in business education from Ferris State University and a master’s degree in business from Central Michigan University.

Underground Railroad, Inc. honors Bolger At its 1st Annual Empowerment Dinner and Celebration, Underground Railroad, Inc. recognized Heidi Bolger, principal at Rehmann, for her community leadership and commitment to helping others. Bolger serves on the executive committee of the Saginaw Community Foundation’s board of

directors, and she has been active with Saginaw Public Schools and the development of the Saginaw County Rail Trail.

Day and Gradowski receive Silver Level Award The Associated Builders and Contractors Greater Michigan Chapter awarded Mike Day, president of Joseph M. Day Company, and Kyle Gradowski, service manager of Joseph M. Day Company, a Silver Level Award for their efforts in restructuring the company’s safety program.

Yankee joins Little Forks Conservancy Little Forks Conservancy named Greg Yankee executive director. He previously served as executive

director for the Colorado Coalition of Land Trusts, where he directed educational, outreach, and policy efforts on behalf of over 50 land conservancies. Yankee also served as the commissioner representing land conservation on the Colorado Scenic & History Byways Commission.

Saginaw Bay Underwriters hires seven Trever Alden, Josh Gardner, and Charlie Kramer joined Saginaw Bay Underwriters’ home and auto department. Allen Bauer, Julie McNeal, Kae Romeo, and Mike Kasper accepted positions in the agency’s employee benefits department. 

Yeo & Yeo promotes Felsing Nolan Felsing, CPA, accepted a

Neal W. Bishop, area manager with ITC Holdings Corp., and Phillip Dembowski, commercial and product line director at Hemlock Semiconductor Group, became members of the Saginaw Future board of directors.

Greater Midland expands leadership roles Kevin Heye, executive director of Greater Midland Community Center and Greater Midland Curling Center, assumed the role of Greater Midland’s vice president of operations. Terrah Johnson was named executive director of Greater North Midland Family Center and Greater Midland Coleman Family Center. Greater Midland also appointed Mike Schafer, wellness manager at the Greater Midland Community Center, to wellness director of Greater Midland.

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SAGINAW COUNTY CHAMBER OF COMMERCE BUSINESS AFTER HOURS Freeland

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1. Bruce and Dolores Gale 2. Rob Bordeaux and Joe Santiago 3. Sam Tilmon and Sheilda Braddock 4. Keri Benkert and Mariann Rothschild

MYPROS UNWIND AT THE WINTER MARKET Midland

5. Nicole Keel and Bryson Hotopp 6. Melissa Eigner, Kelly Nelson, and Kristen Squires 7. Kim and Steve Cronk 8. Don LeBlanc and Emily Lyons

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Your donation will protect our local rivers and keep our region beautiful. LITTLE FORKS CONSERVANCY

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Saginaw Art Museum

Take Part in the Art... Business!

• Host staff meetings in a unique setting, with a full tour of the museum and its historic collection • Discounts on Saginaw Art Museum memberships for corporate partner employees Contact Event Coordinator, Emily Korn, for more information on this amazing opportunity! 989.754.2491 or ekorn@saginawartmuseum.org

The RIGHT team for Your Business! • Commercial Loans • Checking Accounts • Merchant Services • Commercial VISA • Online, Mobile & Text Banking

JOHN HUNTER, JR

JHunter@teamonecu.org

TeamOneCU.org 989-799-9326

Congratulations to

Connie Kennedy

Premier Educator and Bay City Public Schools K-12 STEM Coordinator!

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BIZ

SCENE

THE CLOSE

SERVING YOUR FAMILY by Nancy Sajdak Manning

T

his circa-1960 photo shows the new location of Gledhill Heating and Cooling Company (est. 1936) at 414 Belinda Street, Bay City, near the Belinda Street Bridge (1893-1970s). Here, Edwin (“Ed”) Gledhill (1928-2015), son of company founder Joseph (“Joe”) A. Gledhill (1902-1968), sits in a company Chevy truck in front of Gledhill’s—and near a 1958 Ford Country Sedan station wagon. The 81-year-old company is now located at 1339 N. Johnson Street, Bay City. Gledhill’s is recognized as one of the area’s oldest family-owned businesses. Joe Gledhill’s son Ed (pictured) eventually became Joe’s partner. Later, Ed’s sons Joseph II (“Joe”), Scott, and Greg partnered equally with him. Now, Joe II, Scott, and Greg own and operate the third-generation business. Initially, Joe Gledhill Sr. installed coal-fired furnaces. He added central air conditioning installations in the 1940s. The 1960 Gledhill business ads in the city directory and The Bay City Times list both Joseph and Ed Gledhill and the new Belinda Street address. They also advertise sales and service of Premier, Peerless, and Round Oak heating and cooling units and Gordon gas conversion burners, plus expert service on gas and oil burners. Gledhill’s company motto is “Our Family Serving Your Family.” Joe II attributes his family’s continuing business success to an emphasis on service and value: “We offer a lot for the money and strive to stay competitive with our competition.” Today, Gledhill’s offers residential and commercial installations, including furnaces, air conditioners, custom duct work, hot water boilers, hot water tanks, heat pumps, air cleaners, mini-split air conditioning units, humidifiers, and gas lines. The factory-trained experts also perform maintenance and repairs. Photo courtesy of Gledhill Heating and Cooling Company, http://gledhillheatingandcooling.com.

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HARD AT WORK, ON AND OFF THE STAGE Playing His Part

Research & Development Scientist Josh Katzenstein realizes that making our community a better place to live takes more than continuous innovation at work every day. It requires finding imaginative ways to play his part and give back to the community. In theaters all across the Great Lakes Bay Region, he steps away from his world of science and transports others to a world of wonder. Whether it involves the stage in a theater or the stage of a microscope, Josh performs. The Human Element At Work.

Michigan Operations: MiOps, YourCareer, OurCommunity

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The Great Lakes Bay Region Does Better with Garber. “As a business owner in the Great Lakes Bay Region, having such a reliable dealer in the area is a tremendous asset. Whether I am searching for dependable personal or company vehicles, I know I can always look to Garber for their top of the line service and selection. They don’t stop with great personal service; the Garber family takes great pride in being a member of this community, a quality that I greatly admire. I have been a customer for many years and look forward to many more with Garber Automotive. It matters where I buy my car. That’s why I buy from Garber!” Brandon J. Bordeaux, Chairman/CEO Caravan Facilities Management, g , LLC

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Business March 17