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Contents UNIQUE BOUTIQUE: established 1998

COVER STORY 5 UNIQUE BOUTIQUE You might be thinking that we keep harping on about ‘Unique Boutique’ so what’s the story? Well, it’s simple. We’re unique and we’re boutique. Read all about it. 7 TAKE A PEEK A sneaky look at what happened behind the scenes at the photoshoot of the year and how it developed into a team bonding exercise.

BUSINESS PROCESSING OUTSOURCING 11 FORGET SCIENTOLOGY. GET FORWARD EMPHASISED CEO Patrick Loughrey outlines why the Quadratic Group is more of a way of life than a cardboard cut-out company. 13 CAMELOT’S FIRST LADIES The powerful women behind the amazing success story of FEI. 15 INNOVATIVE AND CREATIVE LOCATIONS Rooms with a view. 19 EXPERIENCE ENRICHMENT FEI Business Improvement Manager, Jessica Jeong gives her insights into the creation of corporate perfection. 23 PUTTING PEOPLE FIRST How our successful mummies have managed to balance Business with Balamory.

HOSPITALITY 27 COOKING UP A STORM Malin Hotel, Jack Yeats Restaurant, Executive Chef, Volker tells of his modest plans for two Michelin stars. 29 TRADITIONAL IRISH CHARM How the Malin Hotel metamorphisised from a small country hotel to a sexy boutique piéd a terre.

HOSPITALITY 31 EXCLUSIVELY YOURS Our Exclusively Yours programme that matches corporate company needs. 35 FRENCH CHIC The idyllic French town of Souillac on the Dordogne River awaits you.

LIFESTYLE 37 A PEEK INTO THE FUTURE 39 A DESTINATION THAT WILL CAPTURE THE HEARTS OF ALL GOLFERS

DESIGN 43 FOOTFALL MAN LIVES HERE Increasing shopping centre footfall through innovative and creative direct marketing solutions. 44 FALL AND RISE OF FOOTFALL Meet our new cartoon characters, Mr. Footfall and friends.

ETHOS & STRUCTURES 47 FUTURE PROGRESSION An ethos that instills enthusiasm and a creative environment to drive for experience enrichment. 49 WORKING TOGETHER ENABLES THE GROUP TO HELP THOSE A LITTLE LESS FORTUNATE The Malmar Foundation at home and abroad. 51 GENERATION E The creation of a new generation of enterprisingly spirited and entrepreneurial individuals. 53 MANY SAY THEY WILL HELP, OTHERS JUST DO IT 54 INSPIRATION GAINED FROM TWO UNIQUE CHARACTERS THAT CONTRIBUTED TO THE GROUP GROWTH In recognition of their contribution and continued inspiration.

UNIQUE BOUTIQUE CONCEPT & MAGAZINE DESIGNED & ART DIRECTED BY: WARP TEN DESIGN CONSULTANTS www.warpten.ie PHOTOGRAPHY: THE MEMORY FACTORY www.memoryfactoryphoto.com Special recognition must go to Brenda Tierney Joyce for developing the concept from early discussion with Patrick Loughrey and Lorraine McLaughlin.


quadratic group business processing outsourcing

forward emphasis international www.forwardemphasis.ie forward emphasis teoranta www.forwardemphasis.ie

creative design & interiors

Welcome to the first edition of the UNIQUE BOUTIQUE magazine, a review of business activities for the quadratic group. The Quadratic Group of companies comprises of various enterprises that are involved in Business Process Outsourcing, Hospitality and Tourism, Creative Design and Interiors and Property Development.

warp ten creative specialists www.warpten.ie 9arch interiors

hotel & leisure

The Group currently employs over 400 people across several locations. This employment figure will increase to 1,000 over the next 3 years. At the core of the Group’s philosophy is ‘experience enrichment’ for both staff members and clients alike. This philosophy has helped develop a people centred approach to all our business activities and helps push the Group in the right direction in relation to both attitude and business focus. This review is presented in the format of a glossy fashion magazine and in a user friendly style to compliment the Groups individual and innovative approach.

malin hotel www.malinhotel.ie crossroads inn

All photographs are of Group staff members to whom I must give my thanks for participating in our group success and this innovative publication.

ENJOY property development

John S. Burns, Chairman

9arch constsruction www.forwardemphasis.ie trawbreaga bay country retreat, eire chateau grange vieilles, france

Aisling Doherty, Customer Care Representative


COVER GIRL SHAUNA McKEENEY The cover girl on the Unique Boutique Magazine is one of our own. She is 21 year old Forward Emphasis International customer care representative Shauna McKeeney. She was nominated by her colleagues in a ‘Face of the Quadratic Group’ competition early in 2008. Shauna was given a day in a professional photography studio where she showed how much the camera loves her.


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unique

*

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Fiona Burns, Quadratic Group Financial Controller

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Marian Collins, Group Administration & Facilities Manager

Sandra McKeeney, FEI Insurance Department Manager

Áine Clarke, FEI Client Services & Operations Director.

* radically distinctive and without equal. ** A business offering highly specialised products and services.

hey say that the simplest ideas are often the best. What they don't say, though, is that those simple ideas can expand into something phenomenally huge, involving many people, a lot of hard work, and a domino-effect of idea after idea, resulting in something quite extraordinary.

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It just happened to be over a cup of Earl Grey that one such idea sprang to mind. Over the freshly poured cups, a pristine idea was brewing in the minds of Quadratic Group CEO Patrick Loughrey and Operations Manager Lorraine McLaughlin, a concept that was to pour forth something truly spectacular. The conversation went something like this: Patrick: “Lorraine, many of our clients reckon that we're a boutique company, you know. Perhaps we could create a marketing campaign based around that?' Lorraine: “I like the sound of that, Patrick. I like boutiques. Especially those with no price labels: they're the most exciting ones!” Patrick: 'I know what you mean. More tea?' So, as the tea was poured, more and more dominos toppled into place. Taking the idea of a 'boutique' company, that is, of a small business

dedicated to providing highly-specialised products and services. The Quadratic Group is renowned for its quirky, eccentric nature - it's what attracts clients and keeps them interested in what we are doing: they will not get what we are doing anywhere else. With that quality in mind, it was just that unique: radically distinctive and without equal. So we brought those two qualities together, much like our tea and dominos, to create the ultimate concept that defines us entirely:

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A little peek behind the curtain W10 Creative Director, Brenda Tierney Joyce, gives away behind-the-scene secrets. 7:30 am - The first day of the unique Boutique shoot has arrived. Ten senior managers from the Quadratic Group sit in a top hairdressing salon being coiffered and pampered but there is a distinct feeling of tension in the air. Blackberries are being tapped furiously as they keep in touch with clients and colleagues. I can tell they're nervous, managing a conference call with the CEO of a multinational is child's play compared to the thought of this.

9am - Ursula has arrived with her box of tricks to apply the makeup. I could have sworn I heard laughter from some of the 'models' - could they perchance have started enjoying themselves? 10:30am - How long does it take to apply makeup to 10 managers? Don't answer that (and don't mention polyfilla - I did and I don't think they found it funny). Some of them are finished, have put on their evening dresses and look like they are going to a firing range. Our photographers repeat

the mantra incessantly - relax, relax, it'll be fine. 11am - And so it starts. The first 'victim' is Anita, Q4's Senior Project Manager. She is decked out in a rather fine Ben de Lisi gown and Hatton Garden jewels but I think she would rather be having her teeth drilled at the dentists. 5 minutes into the shoot someone arrives with a tray of very welcome skinny lattes. It's going to be a long day窶ヲ 12:30am - Everyone's starting to loosen up a bit. We've had Marian posing in a Jag, Katie doing her stuff on a ballroom dancefloor, Rickie tinkling the ivories and テ(ne being Audrey Hepburn on a decorative balcony. But now we have reached a biggie. This is where we get the group together for the 'Last Supper' shot (see 'Forget Scientology Get Forward Emphasised'). Try to get 10 nervous people at one table looking at each other and posing as Jesus and his disciples. OK, you think, not much of a

task. But try to get those 10 people to pose without laughing. Another story. Q4 CEO Patrick Loughrey was the main culprit. Harry, one of our photographers, grew impatient - 'Patrick, for God's sake stay still' - which lead to even more guffaws. 2:30pm - Volker, the German head chef at the Malin Hotel is an enigma. I thought he would be the most reserved at the shoot. But he turns out to be our top model. I had an image of a Gordon Ramsay type shot, brandishing a knife but I thought Volker will baulk at the idea. He arrives fully decked out in his chef's uniform clutching a very large knife and the biggest whisk I have every seen (ooh-er missus). He quickly gets into character. The photographers lap it up - he's a natural. This man is multi-talented. 4pm - It's January and the light is fading (and below zero) but we still drag the boys outside for their shots. They avoided the hairdressing and makeup


Unique BOUTIQUE

experience but still moan about wearing a tuxedo. Men! It's like taking 4 little boys on a school outing as we ask them to sit on some steps. There's much talking (Harry: “Boys, would you ever shut up so I can take some shots”) and laughing but the difference in humour from the morning is perceptible. 6pm - Q4 Sales Director Kieron poses in the lift with a brandy and fine cigar. Meanwhile I try to steer the

smoke away from the fire alarm. Oh, the glamour of art directing. This is one of the final shots of the day. Everyone is tired but they've all stayed around. Before the shoot I was told that they had busy schedules and had to get back to but miraculously most of them have managed to reshuffle things so they can observe the happenings of the day. People discuss their shots “I think I should have an over the shoulder shot - my eyes look good like that” - this is from

Cover Story

a bunch of people who didn't even want to be there 8 hours earlier. It's been an eye opener. What started out as a marketing concept and branding exercise has turned into a team bonding experience. Who'd have thought it? I now just have to break it to them that there are going to be another 3 shoots in the next few weeks and hope that their bonhomie remains intact!

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Above: Jessica Jeong, Darina McKeeney, Lorraine McLaughlin, Fiona Burns, Patrick Loughrey,

forget Scientology Get Forward Emphasised Scientology has its supporters, the most notable being that notorious Top Gun, Tom Cruise. He gets bad press, but like anyone who is committed (not to an asylum) to a given value and belief system, he meets doubters at every turn. Converting the masses, it seems, is MISSION IMPOSSIBLE I.


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Above: Maureen McLaughlin, テ(ne Clarke, Anita McCarron, Aisling Doherty and Yvonne Doherty.

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orward Emphasis International and its sister company Forward Emphasis Teoranta have a focused vision to cruise through their next five years. Some would say we have our Eyes Wide Shut, but we know otherwise. Already, the companies' incredible achievement against all odds is worthy of a script to rival any Hollywood blockbuster (indeed they have come knocking on our door, desperate to make a film out of our remarkable story, but we've had to decline as the story is not yet - not by a long shot - over). Mission Impossible: II is to create 1,000 customer relationship management employment positions servicing the Financial & Banking Sector, Food sector and Telcoms sector. We have A Few Good Men (and women), Far and Away the best in the business, shoring up Collateral as FEI continues the Risky Business of ambitious expansion. The core ethos behind our epic success to date is the heady Cocktail of 'experience enrichment', key to

the development of The Firm: a loyal, employeebased, sustainable company with an excellent client base. But here there is no Minority Report of disgruntled masses. Forget Scientology, getting Forward Emphasised is the way ahead. Our creed, experience enrichment, finds its foundations in the development of basic, old-fashioned listening skills. There is no War of the Worlds, as what follows is an adaptation of helpful and thoughtful actions, which resolve conflict situations. The result? Enriching company/client interaction on an individual basis. Wake up and smell the Magnolia. Our staff stay with us longer, forming a dedicated company who can confidently project solid ideas into the future. So our clients remain dedicated and their customers follow suit. Mission Impossible III: Achieved. Forward Emphasis has rewritten the script.

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s ’ t o l e m a C st Fir

Ladies! The testosteronefuelled environment of modern business may be dominated by its male personalities, but it is the women of the Quadratic Group (Q4) who are integral to its operations. Here we profile the five women who form the backbone of our organisation. Each one has been with us from the beginning, helping to create the balanced dynamic that is one of the driving forces behind Q4's success and confident future.

FEEL THE BURNS 'Methodical and measured,' is the nicely alliterative way that people describe Fiona Burns. Having qualified in Law from Queens University, she is the co-founder of Q4, and, unsurprisingly for a lawyer, 'does not suffer fools gladly'. However, they also say that 'she has a very human and soft side'. Which is, perhaps, a relief. When she is away from the Q4 helm, Fiona can be found at home in Belfast, where she likes a good party. Cheers! CRYSTAL CLARKE With her star in the ascendant, it does not take an astrologer to predict that Áine Clarke will continue to shine brightly in FEI. Having joined us in Belfast nine years ago on work experience, she quickly made her presence felt to become our Operations and Client Services Director. Due to take over as Managing Director, she has also recently married. Conservative with a small 'c' (that would be 'conservative' then), Áine nevertheless relishes the social side of her job. CULTURED MCCARRON Anita McCarron is our Senior Project Manager, overseeing client issues and maintaining super relations with all of our top clients. Finesse is a word that would

suit Anita quite well, as it aptly describes her fabulous wardrobe, love of good food and even better wines. Travelling extensively throughout Ireland and the UK, Anita is one of the most visible faces of the group. MASTERFUL MCLAUGHLIN Having two small children may be good practice for dealing with our operations, but seeing as Lorraine McLaughlin has been with us since we first arrived in Malin Head, perhaps we helped to prepare her! Managing some 200 staff, she maintains a firm grip on activities, ensuring that we are always delivering 100 per cent. No wonder, then, that a glass of fizz is Lorraine's ideal way to wind down. Think we'll join you! MODEL MAUREEN 'An iron fist' and 'notorious' are two descriptions that can best be used to describe any excellent finance manager. Q4 is lucky, then, that Maureen McLaughlin is on hand to count the pounds and spend the pennies - and not the other way around! Fashionista Maureen originally trained as a hairdresser, but these days spends more time grooming our budgets - so no hairy moments for us!


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The testosterone-fuelled environment of modern business may be dominated by its male personalities, but it’s the women of the Quadratic Group (Q4) who are integral to its operations.

L-R: Maureen McLaughlin, Fiona Burns, Anita McCarron, Aine Clarke, Lorraine McLaughlin.

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Forward Emphasis Teoranta

A visit to Forward Emphasis International or its sister company Forward Emphasis Teoranta is like booking a picturesque mid-week trip to visit one of Ireland’s most beautiful seascapes.

MALIN HEAD THEN ITS ICELAND Forward Emphasis International is located at Malin Head the most northerly point of Ireland. The Business Processing Outsourcing Facility looks out from Malin Head to the famous island of Inistrahull.

management personnel are employed for some of the UK’s largest FTSE 100 companies in the areas of banking, financial services, FMCG and the telecoms industry.

At this location, over 250 customer Malin Bridge in Winter - Malin Town

Photographed by Gregory Clarke


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Julie Turner ‘Loveliest Client of the Year’ commented,

I have been visiting the North West of Ireland on business over the last two years and have found the local landscapes breath taking and the warmth of the people quite overwhelming. On most occasions my cause to visit was business and not always pleasure. Our company would avail of the excellent contact management services provided to our sector by Forward Emphasis International, which is close to having handled 1,000,000 customer contacts. These have been delivered in a way that has enhanced our customer loyalty and the service we offer to our end customer.

GWEEDORE THEN ITS BOSTON

most beautiful regions of Ireland, just 500 yards from Gweedore’s sandy beach.

Our second site a 200 seat facility, has recently been announced by the new Tánaiste and Minister for Trade and Enterprise Mary Coughlan at Gweedore in the North West of Ireland.

Gweedore is one of the most densely populated rural areas in Europe and like Malin Head has access to a dedicated and skilled local labour pool.

The facility is again set in one of the Fishing boats on the coast - Gweedore

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..city centre l

Forward Emphasis Flexi

BELFAST THEN IT’S LIVERPOOL A new innovative service has been launched, called Forward Emphasis Flexi, which is located in the centre of Belfast City at Wellington House, between The Queens University and it’s Hall of Residence. The service aims to provide flexible human resource solutions to clients that require short term staff at short notice to handle high volume inbound customer care calls; data input needs and market research requirements.

Big Eye and the City Hall - Belfast


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FORWARD EMPHASIS INTERNATIONAL Malmar House, Bree, Malin Head Established: December 2000 Staffbase: 350 Skillbase: CRM & BPO Facility Type of Clients: Financial Services/ Banking

FORWARD EMPHASIS TEORANTA Gabhla House, Gweedore Business Park, Gweedore Established: December 2008 Staffbase: 250 Skillbase: CRM & BPO Facility Type of Clients: Public Sector/ NGO/ FMCG

FORWARD EMPHASIS FLEXI Wellington House, Wellington Park, Belfast Established: June 2008 Staffbase: 300 Skillbase: Market Research and Rapid Response Inbound Call Management Type of Clients: FMCG/ Professional Consultants/ Share Registration

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Jessica Jeong, Business Improvement Manager (and origami expert!) with Forward Emphasis International


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Experience Enrichment ™ A simple, people centred philosophy that enhances human interactions through the integration of spatial design, cognitive thinking, psychological well-being and the exploration of the senses.

experience enrichment Experience Enrichment™ is central and core to the ethos and cultural foundations of Forward Emphasis International and the entire Quadratic Group of companies. The philosophy is built around the drive to understand the needs of those interacting with the company from customers to employees, suppliers and stakeholders. The focus is on the delivery of first class, helpful, thoughtful and meaningful contacts

that satisfy and enrich those taking part in the interaction. The team responsible for devising, implementing and monitoring the programme, come from various and diverse academic and employment sectors. They have background in interior design, mentoring, organisational psychology, cognitive therapy and creative and concept generation.

The Core Components The Experience Enrichment philosophy has four major components; spatial awareness and design; cognitive thinking and processes; psychological well-being; and exploration of the senses.

Spatial Awareness and Design Spatial Awareness and Design is at times an undervalued and overlooked element concerning the creation of an interesting

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and creative environment. The provision of workspace in unique locations with an uplifting and inspiring interior design, with appropriate space allocated for all work colleagues, is of major importance. This involves placing due consideration on work station design, information and communication points, colours and the physical feel that omits from the space on entrance.

Cognitive Thinking It is essential to continuously promote an environment in which human improvement and cognitive stimulation is common place. Enhancing cognitive processes through task related problem solving, in addition to exercise based approaches similar to Sudoku go a long way to improving overall mental dexterity. Several industry professionals have been involved in the development of this component and it’s appropriateness within the CRM environment.

Psychological Well-being The psychological well-being of each member of Forward Emphasis International is of crucial importance

concerning their input into the enhancement of our clients offering to their customers. Our focus on the overall development of the individual is borne out from various organisational studies throughout the 90s. The main problem has been the ability to actually put the process into place in a workplace setting that is having a positive organisational affect. The team involved in this component have extensive backgrounds in the areas of psychological profiling, group therapy and in the enhancement of one’s self worth.

Exploration of the Senses Obviously, open to various interpretations, but from a Forward Emphasis International regard, it mainly refers to the organisational stimulus that is available throughout our work environments. This ranges from visual and audio stimuli, to feel, smell and taste. Time spent in this area has produced extremely surprising and positive results for both Forward Emphasis International and our clients’ customers.


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Forward Emphasis International Training Co-ordinator: Darina McKeeney


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alented, fun-loving, successful women, jet-setting in high-powered positions. Oh, and fantastically nurturing mothers as well. Mamma Mia! At FEI, most of the senior management team are female and the majority of them have small children. How do these multi-tasking mammas do it? Forward-thinking FEI is a dedicated, family-friendly group which relies on its phenomenally successful (mainly female) workforce. Flexibility and understanding in regard to their little ones is a given in this company, which looks after it’s marvellous mothers with great care. A month after Group Finance Director Fiona Burns gave birth to her third child, Maddy, she was at her desk, bouncing baby gurgling on her knee and a serene expression on her face while she calmly checked over figures for the yearly audit. Malachy, her second child scrawled with crayons in the corner and was let out of his cage for feeding times only! Just another day at the office for Fiona, one of the company founders. Women feel they need the powers of superwomen to juggle work and family but forget to acknowledge that they have those powers, they already are superwomen. And FEI wholeheartedly yells this from their yummy mummy rooftop!

YVONNE DOHERTY, PROJECT MANAGER, MOTHER OF JAMIE (5), ÓISÍN (3) AND ÁINE (NEWBORN)

PUTTING PEOPLE FIRST

“I have been with Forward Emphasis since it was established in Malin Head as a bright young thing. Since the arrival of my two little bundles of joy (sometimes) and my return to work the company has been nothing but flexible, thoughtful and considerate. You know, talking to my boys is not much different from talking to clients. Kids are straight-talking. They'll tell you like it is, and I guess I do that at work too.' This caused a little stir at a recent meeting Yvonne had, where briefly the boundaries were blurred as she told her colleagues to SIT DOWN and STAY STILL while she briefed them on a project. 'Sometimes that Mummy voice spills over to work,' says Yvonne with a twinkle in her eye, 'Of course the men love it.”

SONALI MONDOL, WARP TEN SENIOR GRAPHIC DESIGNER, MOTHER OF SRIJANI (16 MONTHS) “I have just come back to work at Warp Ten in May after my first baby. It was strange getting back into the way of things but everyone was so supportive, they even got me a beautiful new design studio!”


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Workin g for FE I is child ’s play.. . it’s whe n I get home t he hard work st arts!

YVONNE DOHERTY, FEI PROJECT MANAGER MOTHER OF JAMIE (5) AND ÓISÍN (3) (right)

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Cooking up

a storm Top chef at chic hotspot Malin Hotel, Volker Eichinger (pictured left) is set to take a bite of the big time

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lick and professional, Volker doesn't have a hair out of place. Silently, he whips up a storm in the kitchen at the stylish eaterie known locally as Yeat's. It is fascinating watching him at work - creaming potatoes with the passion and precision of a sculptor, rolling pastry with the savvy of a scientist. Volker leads by example and his adoring staff give him 100 per cent. They have seen him transform the fare at Jack Yeat's from simple country style to a breathtaking artistry that rivals the work of Alain Ducasse himself.

Nestled in the elegant environs of Malin Hotel, Jack Yeat's restaurant is becoming a force to be reckoned with. Volker, a perfectionist in every sense of the word, glides through his work each day, his kitchen functioning like a well-oiled machine. Gone are the plates piled high with spuds, meat and veg. His customers are clamouring for something different, something unique. Well-heeled and well-travelled, they have sampled cuisines across Europe, Asia and further afield. They know their foie gras from their frogs legs - and Volker senses this instinctively. Malin Hotel was taken over in 2003 and when Volker came on board, the hotel owners realised they had a shot at the big time - the Michelin holy grail. Volker, as focused as an Olympic athlete,


Volker, a perfectionist in every sense of the word, glides through his work each day, his kitchen functioning like a well-oiled machine.

won't stop at anything until he gets his Michelin dues. Delicious Irish dishes with an uber-classic French twist are his speciality. Feverishly dedicated to educating palates, Volker's dedicated culinary creativity has brought a new style of dining to Malin Head: the boutique bite. Desperate to catch a glimpse of the genius at work, Unique Boutique followed Volker as he put together one of his deconstructed dishes for the Friday night crowd - locals who need a spot of palate pampering after a serious weeks work. The senses are whipped up into a frenzy at the sight and smell - and tantalising taste - of his food. Volker looks up briefly as he hears our sounds of unbridled ecstasy on sampling his seafood. He looks down again. He's used to it.


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TRADITIONAL IRISH CHARM

WITH A FRENCH TWIST

h! L'hotel Malin, just like the Eiffel Tower in that beautiful

A

Primark's finest, it doesn't matter, n'est-ce pas?) for dinner in our

city of light, fires up pretty little Malin town with it’s

fine-dining restaurant.

magnifique! C'est beau! C'est tres chic! This gorgeous little

And ooh la la! The cuisine is haute, it's happening,

boutique hotel is the dénouement of a few joyously innovative

it's deliciously edgy. Beautiful, fresh Irish ingredients with a daring

ideas from true connoisseurs of creativity.

French twist. Fine wines to flirt with discerning palates. Or skip

avant-garde attitude and indescribable cachet. C'est

the fantastic food (you'll find that tres difficile) and sup the best The

crème

de

la

crème

of

local

society

and

a

delightful pot pourri of regulars come to Malin Hotel en masse to

pint in The Village Bar, just like Jack Charlton, George Best, Anna Friel, who've all been here with beaucoup pleasure.

alleviate their ennui. For some, indeed, it's their very raison d'etre. There is always something to do and see in this chic little place

Boutique? We created the word. A petit pied-à-terre nestled

near la plage: think joie de vivre, lounging in a decadent

in the indisputable dreamy beauty of Donegal. Anyone

boudoir, getting dressed (whether in haute couture or

who comes to Donegal, to Malin Head, will agree it is - with no


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exaggeration - one of the

are a fait accompli, stylish

so well-loved, so wel-

most beautiful places sur la

with

soul,

coming, so unique. One

terre.

but

classic;

contemporary rich

with

romance and oh mon Dieu! Which is why this jewel of a

So memorable.

hotel glitters so glamorously in these surroundings par

Step into this classy joint and

excellence. Dripping with

do things Ă  la Francaise. We

romance, it is also the perfect

do. The finer things in life are

hotel in which to celebrate

all here, together with that je

a marriage with your amour.

ne sais quoi that makes an

Weddings at L'hotel Malin

establishment

so

special,

French thing we don't do? Faux pas.

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Our Village Management Centre is perfectly located to accommodate an exclusive corporate training and development programme.

Village Rooms Our Village Rooms are designed in an intimate and welcoming country style. They invite you to relax and provide a glorious chance to unwind. Gentry Rooms The Gentry Rooms have a luxurious and boutique feel with a traditional individual style.

Avail of this opportunity to take you and your valued staff away for a motivational team building break, incorporating activities such as horse riding, golf, photography, art lessons and even dance classes.

Hospitality

‘Exclusively Yours’ packages throughout the year. Our new Village Management Centre can provide a programme of comprehensive management training seminars to meet your needs as a part of your breakaway package.

At the Malin Hotel we have created a unique Village Management Centre, offering

Each room has a bathroom that is design to meet your every need, particularly for a relaxing soak in one of our large baths or a refreshing shower. Countryside Rooms These rooms have been designed to reflect everyones need from time to time for a bright, fresh and upbeat atmosphere. They are

decorated with pastel colours of green, orange and reds. Contemporary Rooms Modern in colours and layout, but each room still reflects the traditional atmosphere of our village location. A touch of modern design mixed with flat screen televisions make these rooms a must for visitors.

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French Chic Bringing some Irish charm to a rural French town on the banks of the Dordogne Valley, overlooking the famous river, is the prime aim of de Loughrey Leisure, a French/Irish company formed to create an idyllic and luxurious Chateau hotel DOMAINE development throughout France. DES GRANGES VIEILLES gateway to the Dordogne

DOMAINE

DES GRANGES VIEILLES gateway to the Dordogne Domaine Des Grange Vieilles is an old Chateau located in the picturesque town of Souilliac in the South of France, oneDOMAINE hour drive from Toulouse, 15 minutes to the famous tourist town of Sarlat and 45 minutes from the magnificent vineyards of St Emillion. gateway to the Dordogne

DES GRANGES VIEILLES

The Dordogne region of France is steeped in history and beauty. Souillac town is recognised as the DOMAINE when driving from Paris. gateway to the Dordogne Although it’s history is fragmented, it still remains a historic atmosphere with its crumbling abbey and gateway to thetown. Dordogne the old As the hub for this narrow streets in Region of the Lot and the Dordogne there is always plenty going on.

DES GRANGES VIEILLES


This is currently our focus with the aim to convert Domaine Des Grange Vieilles from a hotel to a luxurious, safe and welcoming traditional French holiday village. Currently set in 7 acres of parkland with a magnificent fountain framing the entrance, swimming pool, children’s entertainment facility and splendid outdoor poolhouse. Boutique in style, traditional in nature The hotel itself will eventually comprise of six exclusive apartments, encompassing a ground floor serviced area made up of a library, drawing room, morning room and its own french style boutique drinks area. In the park a further 45 boutique designed village barn style 2 and 3 bedroom studios will be constructed, with two swimming pools, tennis courts and of course a top notch french restaurant and yes, an amazing vin de cart. Domaine Des Grange Vieilles is currently operating as a boutique hotel and is available for bookings.

Already in the town a small complex has been constructed comprising of a traditional town house, petit apartments all set in 2 acres. The main facilities are an exquisite dining room, which opens up into a cosy living area with French doors to the balcony that provides the house with views of the Dordogne Valley. From the balcony the study can be accessed which has been decorated in traditional French floral wallpaper and provides a tranquil relaxation space.

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LIFESTYLE

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Lifestyle

F

future..

a peek into the Unique BOUTIQUE

or Patrick Loughrey and his co-founders, the burgeoning success of the Quadratic Group has been built around people. If this sounds a tad touchy-feely, meet the Derry-born Hume brothers, Billy and John, who together run Nine Arch Construction & Design, the building and interior design arm of the

Quadratic Group. Loughrey has known the Humes since they were children in Rosemount and pupils at St Joseph’s Secondary School, Creggan and with their irrepressible sense of humour and constant craic it must feel at times as if Ant & Dec are body-doubling for two of the savviest, hard-working construction guys in the business.

Patrick, John, Desi & Billy having an operations meeting on-site in France.


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CROSSROADS INN & RESORT Currently, the Crossroads Inn is one of the most traditional of rural Irish Inns, with a public bar that is renowned for it’s craic, Guinness and roaring log fire. The future will envisage the Crossroads Inn being transformed into Ireland's most northerly Apart-hotel, with the following facilities:

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Heritage Visitor Centre 60 Seat Restaurant Traditional Irish Bar 40 Two Bedroom Apartments and Studios Indoor Spa & Leisure Facility

This will require an investment of close to â‚Ź10 million to complete this much needed tourist and local amenity.

Lifestyle

Several projects will be embarked by 9 Arch Construction & Design over the next five years, mainly in the area of hospitality and tourism.

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v Our Trawbreaga Bay complex provides the opportunity for you to acquire an exclusive apartment on one of Ireland's most beautiful settings, within easy reach of the famous Ballyliffin Golf Links. This new luxury hotel will incorporate The Rectory Club which will provide apartment owners with an exclusive environment in which to relax and take life a little less seriously. With open fires as standard, this hospitality project will provide rural charm with extremely high service levels.

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TRAWBREAGA BAY COUNTRY RETREAT Like the Crossroads Inn, the old church of Ireland Rectory site has been acquired to develop a luxury Apart-hotel complex close to the renowned Ballyliffin Golf Club. This development will comprise of: t t t t t

Bayside Seafood Restaurant The Rectory Club Lounge Health & Spa Facilities Tennis Courts & Leisure 6 Presidential Suites

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30 Deluxe 3 Bedroom Apartments 40 Rectory Barns with 2-3 Bedrooms Conference Facilities for 500-1000

This development will require an investment of ÂŁ20 million in order to put in place a luxurious hotel and hospitality destination to match the prestigious accolades given to our neighbour, The Ballyliffin Golf Club.

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Within close proximity of the golf course, this tourist development will be unrivalled due to it’s natural location and splendid views of the bay.


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DESIGN

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Design

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Footfall Man A Lives here!

new location can always help the creative juices flow and that is certainly what is happening at Warp Ten Design Consultancy. Since it’s recent move to the purpose built Duncairn Studios in Belfast, Warp Ten has been able to acquire several extremely high profile clients in the UK & Ireland. Right: Richmond Shopping Centre - In-Centre Signage

Above: Fosse Shopping Park - Window & Atrium Poster; Below: Fosse Shopping Park - Flag Design; Forge Shopping Centre - 48 sheet

Footfall and the Shopping Centre Kingdom ne of Warp Ten's main areas of business is the development of marketing plans and their implementation for various shopping centre

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complexs throughout the UK and Ireland. Our new cartoon character 'footfall man', was the creation of Kieron Kent and has gone a long way to helping the acquisition of several shopping centre accounts. The need to communicate clearly with your customers and the key promotion to the left, in addition to the cartoon sketch opposite should highlight Warp Ten’s passion and unique ability in this highly competitive sector.


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Ethos

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FUTURE PROGRESSION T

he development of the Quadratic Group from it’s

early beginnings to a group of companies employing over 400 people has been quite a

challenge over the last 10 years. Our strategy, moving forward, is based on ‘innovative consolidation’, in that our energies are clearly focused on generating new ideas from our current skill and experience base. However, these new and innovative products and services will be developed with a close eye on the current economic climate. The Quadratic Group intends to consolidate its position in each of its market sectors with a high priority being placed on Business Process Outsourcing. Our BPO Centres in Belfast, Malin Head and Gweedore will be at the forefront of our drive to create sustainable employment. These centres provide the appropriate labour pool and infrastructure resilience that is required moving forward. On behalf of the Board of Directors, a big thank you to all staff members, suppliers, clients and various financial institutions for their part in developing the Quadratic Group.

Ethos

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Top to Bottom: Mazaime Street Children Shelter - South Africa, FEI Chairman John Burns


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Social Responsibility

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SOCIAL ENTREPRENEURS

T

he Malmar Foundation was established to

provide much needed finance support, gifts in kind and secondment support to the local

community from which our group of companies recruits.

Various sporting and youth groups, children after - care programmes and local festivals have been supported by the Malmar Foundation over the last 5 years. Monies are generated by Quadratic Properties Group employees organising fund-raising events to raise monies such as the

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annual charity ball held at the Malin Hotel which are then matched by the Quadratic Properties Group.

The Malmar Foundation will go from strength to strength as the Quadratic Group continues to expand, providing much needed local support to other groups in locations where the Group is established.

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Structure

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SOCIAL ENTREPRENEURS

T

he

concept

enterprising,

of

helping

energetic

and

to

develop

an

entrepreneurial

focused economy has its beginnings in the

early experiences of its citizens.

Generation E has been developed through the interactions and experience gained from the Group’s Experience Enrichment Philosophy.

At its core is the desire to channel the energy that exists in www.core.ie

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our children and young adults to produce enterprising and entrepreneurial outcomes and help enhance their ability to fulfil their potential.

The programme will commence at primary and secondary level and focus on both inner city and rural environments, with a view to unlocking our future potential.


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SPECIAL CONTRIBUTION ur tenth anniversary review would not be

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complete without a big thank you to the following inspirational individuals.

JOHN BURNS, TOM BURNS,MICHAEL McLOONE,PAUL BURNS,EAMONN McCANN, JIM DULLY, PETER DORAN, L A W R E N C E McCOLGAN, MICHEAL WALSH, DENIS M O O N A N , TOBIN ALDRICH, SEAN & GERARD

O’NEILL,

PIERCE,

ANDREW

MICHAEL &

PHILIP

DORMAN, TREVOR KILPATRICK, JIM KEOGH, SEAN O’CONNOR, JEREMY JACKSON, JOE McHUGH, NORMA JOHNSTON, MIKE POWER, FERGAL

RAFFERTY,

O’KANE,

RORY

MOWLAM,

JAMES

BURNS,

MARY

MO

HARNEY,

BRIAN & RHONA BRENNAN, LIAM & PHILOMENA

FERRY,

NIAMH

BURNS,

PAUL DORAN,

PAT THE COPE, MARY COUGHLAN,

CECILIA KEAVENEY, PADRAIG MAC LOCHLAINN, PEARSE McDERMOTT,

PATRICIA

DORRIAN,

JOE

BRESLIN,

JEREMY HILL, ELAINE KENT, P. M. M. LOUGHREY, EITHNE BURNS,

PATRICK

NOEL

RUTHERFORD, LUKE DORAN.

LOUGHREY,

GEORGE


INSPIRATION

T

he development of most human activity, needs at

it’s conception, individuals with drive, passion and willingness to go that extra mile.

We remember the contribution made to the development of the Quadratic Group by Malachy Burns and Tom Mullarkey.

Malachy Burns Our first non-executive board member who helped formulate the value system and spirit present within the group which has led to the employment of over 400 people.

Tom Mullarkey The man who designed, project managed and raised the important funding for the completion of Malmar House, our headquarters at Malin Head that now employs 300 local people.



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