Page 1


here, here & here to help online

last things first Contrary to popular belief, good things don’t always come to those that wait. At no time is this truer than in the lead up to the season of good will and, ideally, good planning. So this year, why delay? Order today to ensure your gifts are secured and ready to delight come Christmas.

Discover our full range of magnificent gifts and hampers

L A S T C H A N C E D E L I VE RY DEADLINES FOR C H R I S T M A S O R D E RS

Anytime, anywhere mobile-friendly browsing International delivery, however near or far

DECEMBER

DECEMBER

International Delivery

UK Standard Delivery

S T PA N C R A S INT ER NAT IO NA L

DECEMBER

DECEMBER

Make a visit or click and collect from Piccadilly or St Pancras

Fresh Hampers & Named Day Delivery

UK Next Day Delivery

In Person

H E ATH ROW TER MINA L 5

by phone

D E L I V E RY O P T I O N S Click & Collect, Mon–Sun Piccadilly, St Pancras International UK Standard, 3–5 Working Days UK Next Day, Mon–Fri

Bespoke orders and personalised gifts Queries, questions and expert advice

UK Named Day, Mon–Fri Worldwide Delivery


here, here & here to help online

last things first Contrary to popular belief, good things don’t always come to those that wait. At no time is this truer than in the lead up to the season of good will and, ideally, good planning. So this year, why delay? Order today to ensure your gifts are secured and ready to delight come Christmas.

Discover our full range of magnificent gifts and hampers

L A S T C H A N C E D E L I VE RY DEADLINES FOR C H R I S T M A S O R D E RS

Anytime, anywhere mobile-friendly browsing International delivery, however near or far

DECEMBER

DECEMBER

International Delivery

UK Standard Delivery

S T PA N C R A S INT ER NAT IO NA L

DECEMBER

DECEMBER

Make a visit or click and collect from Piccadilly or St Pancras

Fresh Hampers & Named Day Delivery

UK Next Day Delivery

In Person

H E ATH ROW TER MINA L 5

by phone

D E L I V E RY O P T I O N S Click & Collect, Mon–Sun Piccadilly, St Pancras International UK Standard, 3–5 Working Days UK Next Day, Mon–Fri

Bespoke orders and personalised gifts Queries, questions and expert advice

UK Named Day, Mon–Fri Worldwide Delivery


FORTNUM & MASON CHRISTMAS 2016

his way to all the lovely things ... GLORIOUS HAMPERS .................................................................................

4

MERRY GIFT BOXES & BASKETS ........................................................... 16 BUBBLES, WINES & SPIRITS .................................................................... 20 FRESH MEAT, FISH & OTHER FARE ....................................................... 30 PUDS APLENTY ............................................................................................. 36 FORTNUM'S COOK BOOK ...................................................................... 38 A CHOICE OF CHEESE .............................................................................. 40 SPLENDID TEA , COFFEE & CAKE .........................................................

42

BOUNTIFUL BISCUITS ...............................................................................

49

CHOCOLATE & SWEET TREATS ............................................................ 52 CRACKERS & DELIGHTFUL DECORATIONS ....................................... 58 ASTONISHING ADVENT CALENDARS .................................................. 64 GIFTS FOR HIM & HER .............................................................................. 68


THE FULL LIST OF

GLORIOUS HAMPERS Find by page number or at fortnumandmason.com

£ 500 + The Imperial Hamper 2001183 • £6,000 92 items • uk delivery contains alcohol page 6 The Windsor Hamper 2001184 • £1,000 30 items • uk delivery contains alcohol fortnumandmason.com The Ultimate Wine Hamper 2158349 • £525 6 items • uk delivery contains alcohol page 8 The Christmas Feast Hamper 2001179 • £500 19 items • uk delivery contains alcohol page 8

£ 500 – £ 250 The Merry Christmas Hamper 2174969 • £425 16 items • uk & eu delivery contains alcohol page 9 The Connoisseur Hamper 2173855 • £425 12 items • uk delivery contains alcohol page 10 The Champagne Hamper 2173851 • £400 6 items • uk delivery contains alcohol page 10

The St. Nicholas Hamper 2001173 • £300 18 items • uk & eu delivery contains alcohol page 10 The Epicure Hamper 2001175 • £300 22 items • uk & eu delivery contains alcohol fortnumandmason.com

£ 250

– £ 100

The Classic Christmas Hamper 2001172 • £165 14 items • uk & eu delivery contains alcohol page 13 Highgrove at Fortnum’s Christmas Hamper 2089970 • £165 13 items • uk & eu delivery contains alcohol page 14

The Fortmason Hamper 2001152 • £100 11 items • worldwide delivery* alcohol free page 15 The Grosvenor Hamper 2040021 • £100 8 items • uk & eu delivery contains alcohol page 15

£ 100

– £ 50

The Relaxation Hamper 2158202 • £165 9 items • uk & eu delivery alcohol free fortnumandmason.com

The Four Bottle Wine Carrier 2158330 • £80 4 items • uk delivery contains alcohol page 15

The Christmas Tea Hamper 2001162 • £150 12 items • worldwide delivery* alcohol free page 14

The Piccadilly Hamper 2101726 • £75 8 items • uk & eu delivery contains alcohol page 16

The Christmas Day Hamper 2106379 • £145 6 items • uk delivery contains alcohol page 14

The Basket Box 2174968 • £75 7 items • worldwide delivery* alcohol free page 16

The Family Christmas Hamper 2001174 • £225 18 items • uk & eu delivery contains alcohol page 11

The Huntsman’s Hamper 2001149 • £125 11 items • uk & eu delivery contains alcohol page 14

The Highgrove Christmas Basket 2134597 • £60 7 items • uk & eu delivery alcohol free fortnumandmason.com

The Christmas Provisions Hamper 2174971 • £200 16 items • worldwide delivery* alcohol free page 11

The Boxing Day Hamper 2134598 • £125 10 items • uk delivery contains alcohol page 14

The Fortnum’s Taster Hamper 2001150 • £60 10 items • uk & eu delivery contains alcohol fortnumandmason.com

The Marylebone Hamper 2001158 • £200 18 items • uk & eu delivery contains alcohol fortnumandmason.com

The English Essentials Hamper 2001161 • £125 14 items • worldwide delivery* alcohol free fortnumandmason.com

The Christmas Greetings Basket 2061205 • £55 6 items • uk & eu delivery contains alcohol page 18

The Vintner Hamper 2158121 • £165 12 items • uk delivery contains alcohol page 12

The New World Explorer Hamper 2158329 • £115 6 items • uk delivery contains alcohol page 15

The Mini Huntsman Basket 2174970 • £55 9 items • worldwide delivery alcohol free fortnumandmason.com

The Sommelier Hamper 2158327 • £275 12 items • uk delivery contains alcohol page 10 The Burlington Hamper 2001170 • £250 16 items • worldwide delivery* alcohol free page 11

£ 250

– £ 100

Continued overleaf...

HOME OF THE HAMPER FORTNUMANDMASON.COM

HOME OF THE HAMPER FORTNUMANDMASON.COM

*Excluding Australia & New Zealand

*Excluding Australia & New Zealand


THE FULL LIST OF

GLORIOUS HAMPERS Find by page number or at fortnumandmason.com

£ 500 + The Imperial Hamper 2001183 • £6,000 92 items • uk delivery contains alcohol page 6 The Windsor Hamper 2001184 • £1,000 30 items • uk delivery contains alcohol fortnumandmason.com The Ultimate Wine Hamper 2158349 • £525 6 items • uk delivery contains alcohol page 8 The Christmas Feast Hamper 2001179 • £500 19 items • uk delivery contains alcohol page 8

£ 500 – £ 250 The Merry Christmas Hamper 2174969 • £425 16 items • uk & eu delivery contains alcohol page 9 The Connoisseur Hamper 2173855 • £425 12 items • uk delivery contains alcohol page 10 The Champagne Hamper 2173851 • £400 6 items • uk delivery contains alcohol page 10

The St. Nicholas Hamper 2001173 • £300 18 items • uk & eu delivery contains alcohol page 10 The Epicure Hamper 2001175 • £300 22 items • uk & eu delivery contains alcohol fortnumandmason.com

£ 250

– £ 100

The Classic Christmas Hamper 2001172 • £165 14 items • uk & eu delivery contains alcohol page 13 Highgrove at Fortnum’s Christmas Hamper 2089970 • £165 13 items • uk & eu delivery contains alcohol page 14

The Fortmason Hamper 2001152 • £100 11 items • worldwide delivery* alcohol free page 15 The Grosvenor Hamper 2040021 • £100 8 items • uk & eu delivery contains alcohol page 15

£ 100

– £ 50

The Relaxation Hamper 2158202 • £165 9 items • uk & eu delivery alcohol free fortnumandmason.com

The Four Bottle Wine Carrier 2158330 • £80 4 items • uk delivery contains alcohol page 15

The Christmas Tea Hamper 2001162 • £150 12 items • worldwide delivery* alcohol free page 14

The Piccadilly Hamper 2101726 • £75 8 items • uk & eu delivery contains alcohol page 16

The Christmas Day Hamper 2106379 • £145 6 items • uk delivery contains alcohol page 14

The Basket Box 2174968 • £75 7 items • worldwide delivery* alcohol free page 16

The Family Christmas Hamper 2001174 • £225 18 items • uk & eu delivery contains alcohol page 11

The Huntsman’s Hamper 2001149 • £125 11 items • uk & eu delivery contains alcohol page 14

The Highgrove Christmas Basket 2134597 • £60 7 items • uk & eu delivery alcohol free fortnumandmason.com

The Christmas Provisions Hamper 2174971 • £200 16 items • worldwide delivery* alcohol free page 11

The Boxing Day Hamper 2134598 • £125 10 items • uk delivery contains alcohol page 14

The Fortnum’s Taster Hamper 2001150 • £60 10 items • uk & eu delivery contains alcohol fortnumandmason.com

The Marylebone Hamper 2001158 • £200 18 items • uk & eu delivery contains alcohol fortnumandmason.com

The English Essentials Hamper 2001161 • £125 14 items • worldwide delivery* alcohol free fortnumandmason.com

The Christmas Greetings Basket 2061205 • £55 6 items • uk & eu delivery contains alcohol page 18

The Vintner Hamper 2158121 • £165 12 items • uk delivery contains alcohol page 12

The New World Explorer Hamper 2158329 • £115 6 items • uk delivery contains alcohol page 15

The Mini Huntsman Basket 2174970 • £55 9 items • worldwide delivery alcohol free fortnumandmason.com

The Sommelier Hamper 2158327 • £275 12 items • uk delivery contains alcohol page 10 The Burlington Hamper 2001170 • £250 16 items • worldwide delivery* alcohol free page 11

£ 250

– £ 100

Continued overleaf...

HOME OF THE HAMPER FORTNUMANDMASON.COM

HOME OF THE HAMPER FORTNUMANDMASON.COM

*Excluding Australia & New Zealand

*Excluding Australia & New Zealand


L A ST BUT NOT LE A ST

If you’ve had a peruse and are unsure what to choose...

T&CS TO READ SHOULD YOU PLEASE GENERAL TERMS & CONDITIONS OF SALE For full terms & conditions and delivery information, please visit our website FORTNUMANDMASON.COM These General Terms and Conditions of Sale govern the sale of goods by us (Fortnum & Mason Plc) to you, the customer, by telephone, email, and via our website at fortnumandmason.com (additional terms apply online) and will form the basis of any contract of sale between us. Please read them carefully before placing your order as you will be deemed to be bound by them. THE CONTRACT BETWEEN US Your orders are an offer to purchase goods from us, we will confirm receipt of your order by sending you an email summarising the details of your order (‘Order Confirmation Email’) or otherwise confirming your order back to you; this is the point at which we accept your order and the contract is formed (subject to these General Terms & Conditions). The contract is completed when the goods are delivered (also subject to these General Terms & Conditions). YOUR ACCOUNT You may register with us when purchasing items by telephone to a Customer Services or Client Services representative or by means of the Website. Please ensure any details you provide us with are true, correct, complete and up to date. Inform us immediately of any changes to those details. We reserve the right to terminate accounts, remove or edit content or cancel orders at our discretion, but without charge to you.

THE FORTNUM ’ S GIFT CARD Fortnum & Mason to the rescue. Give them a VIP gift card and grant them full access to pic any gift online or from the six bursting oors of our agship iccadilly store including ondon s finest fternoon ea experience at The Diamond Jubilee Tea Salon.

ORDERS Amendments: we make no guarantees that once placed and paid for, an order can be amended. If you wish to amend an order you must notify us by phone as soon as possible and provided the order has not already been submitted to our Distribution Centre we will try to amend it. We also reserve the right to cancel or amend your order before the goods are despatched if the goods are no longer in stock (see Substitution below). PAYMENT All payments for goods must be made when the order is placed. We will not reserve or despatch goods before payment is received. Ownership of the goods will pass to you once we have received payment in full. We cannot accept cheques or cash as payments online. Please note we cannot guarantee the security of data when communicating with Fortnum & Mason via email or fax. Accordingly please do not send us payment information using those mediums. PRODUCT DESCRIPTION AND SPECIFICATIONS We have made every effort to ensure that the goods displayed in our brochures and on our Website conform to the descriptions and photographs, though they may vary. We reserve the right to vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice. On occasion we will have to make changes to our products and its packaging in order to reflect and accord with changes in the legislation and regulations pertaining to those products. SUBSTITUTION ITEMS Fortnum & Mason may substitute an item of equal or greater value than the original item listed, or issue a refund for the product. This applies to items within Hampers, Gift Boxes and mixed orders. Where we have substituted an item, you may elect to receive a refund rather than accepting the substitute item by contacting Customer Services. We will make any refunds made under these General Terms & Conditions within 14 days of us receiving the item, or evidence of items acceptable to us, from you. PRICES Products are invoiced in GBP sterling at the price at the time of your order. Prices displayed in brochures and on the website include Value Added Tax which will be applied at the current rate. Products might be subject to variation. If there is an error we will contact you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you, your order for the incorrectly priced item will be cancelled, and we are not obliged to honour such orders. The delivery charge is an additional cost. Please refer to our Delivery Information for full details. PRIVACY NOTICE When you place an order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details) to process your transaction and to send marketing information about similar goods and services. By proceeding to contact us by phone, in-store or online in order to purchase goods or services from us you agree that we may process the personal data (including sensitive personal data) that we collect from you in accordance with our Privacy Policy, which is at: https://www.fortnumandmason.com/information/ privacy-policy. In particular, we may use information we hold about you for the purposes of responding to your enquiries, fulfilling your order and delivering goods to you, sending unsolicited marketing communications (in the circumstances set out below), maintaining your online account (where relevant) or preventing and detecting fraud. We may also transfer your data to third parties for the purposes of delivering any goods you have ordered to you, fulfilling orders, analysing and profiling data, processing payments and providing customer service. Where you have purchased or enquired about our goods or services, we may provide you with information by about similar goods, services or promotional offers. If you do not wish to receive such information please inform us at the time that you provide us with your personal data and contact details. You will also be given the option to opt-out of future communications in each electronic communication. Where you have not previously enquired about,

S E A R C H ‘ G I F T C A R D ’ AT F O RT N U M A N D M A S O N . C O M

or purchased our products or services, we will not send you information about them unless you have consented to receiving it. Please address communications regarding our data processing practices to our registered office: 181 Piccadilly, London W1A 1ER. AGE RESTRICTIONS We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this brochure or our website only with the involvement of a parent or guardian. By placing an order with us it is confirmation that you are of legal age. CONTENT & INTELLECTUAL PROPERTY RIGHTS Any reproduction or redistribution of our intellectual property rights may result in civil and criminal penalties. You also agree that you are not a partner, agent or reseller of Fortnum & Mason plc or our products and we are not liable for any such representation, act or omission on your part. FOOD, FOOD HAMPERS AND GIFT BOXES Hampers and Gift Boxes contain only the items listed. Some wine vintages may vary according to availability and props used in the photography are NOT included in the hampers unless stated. Packaging may vary. In the event of supply difficulties, we reserve the right to make substitutions with items of equal or greater value. Hampers with cool bags will only remain cool until delivery; the responsibility for the refrigeration thereon lies with the recipient. WINES 10% wine case discount applies to purchases of 9 or more litres of wine in a single transaction. A 9 litre case is equivalent to 12 x 75cl (standard bottles), 6 x 150cl (magnum bottles), 24 x 37.5cl (half bottles), 48 x 20cl (quarter bottles). The discount applies to both cases of the same bottle and mixed cases. JEWELLERY, PERFUME & LINGERIE We will not accept returns of jewellery, perfume or lingerie, unless the goods are faulty, damaged or incorrect. Your statutory rights are not affected by this. CANCELLATIONS PRIOR OR AFTER DESPATCH Once placed, it may not be possible to prevent an order from despatch. Similarly once despatched we are unable to stop delivery or cancel the order. If you wish to cancel your order, please contact our Customer Services on +44 (0)20 7734 8040. In the event that orders cannot be stopped or cancelled, you may return the items to us per your ‘Right to Cancel and Return Purchases’ below. RIGHT TO CANCEL AND RETURN PURCHASES You have the right to cancel your order without cause within a ‘cooling off’ period of 14 days from the day after you receive the goods. Fortnum & Mason, however, has extended this right to 30 days from the date of receipt. This right applies to all items except: • Perishable goods and other items likely to expire rapidly, this includes all flowers, food and beverages and hampers and gift boxes containing such items; • Items worn next to the body; • Sealed items where the seal has been broken; and, • Personalised or bespoke items. If you wish to cancel and return your purchase, contact Customer Services on +44 (0)20 7734 8040 with the order number quoted on the delivery note. Or complete the cancellation form and send this to our postal address, or our customer services email address: customer.services@fortnumandmason.co.uk. You will be given instructions about where to return the goods which must be made without undue delay and in any case within 14 days of notifying us. Alternatively, the goods can be returned to our store at: 181 Piccadilly, London W1A 1ER. When the goods have been received and checked, a refund for the goods and the standard delivery charge (premium charges are not refundable) will be issued as soon as possible, this may mean that you will be contacted for repayment details. Please note that: • the items listed above are excluded from this right; and • the cost of returning the goods is your responsibility. Your statutory rights regarding damaged, defective or incorrect goods are not affected by this. ITEMS DAMAGED IN TRANSIT, DEFECTIVE OR INCORRECT If you take delivery of a package from us and the goods being delivered to you have been damaged in transit, or are: defective, not as described, not of satisfactory quality, not fit for purpose, or are not per a sample (i.e. “Faulty”), we will at your option either exchange or repair these items without charge to you, or (with the exception of the perishable and other goods above) for a period of 30 days from the date of sale, provide you with a full refund. We will check the items on their return, and we may request photos of the damage and packaging in order to enable us to investigate the matter with our courier and packing facility. Beyond 30 days, you may assume that a fault in the item that is discovered in the first six months was a fault at the time of delivery (save where the product has a best before date, or where the fault has been caused by you or by the use of the product) and if we are not first able to repair or replace the goods, then we will provide you with a full refund in most cases. In such circumstances, please either: email customer services on customer.services@fortnumandmason.co.uk or call Customer Services +44 (0)20 7734 8040 with the details and you will be provided with instructions and the Freepost address (UK only). It is your responsibility to ensure that the items are adequately wrapped. The goods can also be returned to our store at: 181 Piccadilly, London W1A 1ER (for SatNav SW1Y 6DN).

All goods should be returned unopened together with an undamaged proof of purchase. DELIVERY TO UNITED KINGDOM ADDRESSES For full information of our delivery services and charges, please consult our website FORTNUMANDMASON.COM. If you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day unless specific day delivery is selected. We make every effort to despatch items on time. If the items are not delivered within the time period we specify in the Confirmation Email, please contact our Customer Services team quoting the order reference contained in your Order Confirmation Email. Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. The cool bags used for fresh products are only sufficient for the first attempted delivery. It is your responsibility to ensure that the delivery can be accepted and signed for and where this fails to happen there will be no refund for fresh products and replacements will be chargeable. All deliveries must be signed for and are to an address (which must be correct) not a named individual. If a signed delivery at that address is not possible a card will be left saying that delivery was attempted and stating where the items will be held and the options available for delivery to be re-attempted or collection. If the delivery subsequently still fails or the delivery is refused by the recipient (e.g. an unwanted gift) then the goods will be returned to our Distribution Centre and you will be contacted for instructions of where the goods should be delivered. Refunds will not be available in these circumstances. If we are unable to make contact, the returned items will be sent to your address and you will be liable for additional costs. DELIVERY OUTSIDE THE UNITED KINGDOM These are made within six working days, subject to customs inspections and delays. FREEPOST is not available on returns outside the UK. If you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day. Customers who choose to purchase items for usage and distribution to locations outside the UK do so at their own risk and have a personal responsibility regarding compliance with local laws. Due to the transit time, it is not possible to order perishable items. CUSTOMS DUTIES Items for delivery outside the European Union may be subject to import duties, taxes and fees. These are levied once the items reach the specified destination. You, the customer, are responsible for import duties, taxes and fees incurred on your purchases. However, for orders placed on our website, you will be charged the delivered price. LIMITATION OF LIABILITY Save to the extent that we are responsible for foreseeable loss and damage caused by us, to the maximum extent permitted by law, Fortnum & Mason accepts no liability and shall not be responsible for any loss or damage, whether foreseeable or otherwise, including direct, indirect, consequential, special or exemplary damages however they may arise. EVENTS BEYOND OUR REASONABLE CONTROL We will not be responsible to you for any delay or failure to comply with our obligations under these General Terms & Conditions if the delay or failure arises from any cause beyond our reasonable control, unless you have expressly provided us with a date by which a delivery must be made. GENERAL TERMS We reserve the right at any time to make changes to these General Terms & Conditions of Sale, Privacy Policy and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or place an order items from the website or other means. We may transfer our rights and obligations under these terms to another organisation. However you may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. If you breach these General Terms & Conditions of Sale and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach. GOVERNING LAW AND JURISDICTION These General Terms & Conditions are governed by and construed in accordance with the laws of England and are under the non-exclusive jurisdiction of the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. CUSTOMER SUPPORT For order, product or service enquiries, including any complaints, please contact our Customer Services Department: • Tel: Monday to Saturday from 9.00am to 9pm, Sunday 12am to 6pm (GMT) +44 (0)20 7734 8040 (national call rates apply); • Email: customer.services@fortnumandmason.co.uk For corporate order enquiries, please contact our Client Services Department: • Tel: Monday to Friday from 9am to 6pm (GMT) +44 (0)20 7973 5602 (national call rates apply); • Email: client.services@fortnumandmason.co.uk OUR DETAILS Fortnum & Mason is a trading name of Fortnum & Mason plc Registered in England: 00084909 Registered office: 181 Piccadilly, London W1A 1ER. September 2016 VAT No. GB238739917


L A ST BUT NOT LE A ST

If you’ve had a peruse and are unsure what to choose...

T&CS TO READ SHOULD YOU PLEASE GENERAL TERMS & CONDITIONS OF SALE For full terms & conditions and delivery information, please visit our website FORTNUMANDMASON.COM These General Terms and Conditions of Sale govern the sale of goods by us (Fortnum & Mason Plc) to you, the customer, by telephone, email, and via our website at fortnumandmason.com (additional terms apply online) and will form the basis of any contract of sale between us. Please read them carefully before placing your order as you will be deemed to be bound by them. THE CONTRACT BETWEEN US Your orders are an offer to purchase goods from us, we will confirm receipt of your order by sending you an email summarising the details of your order (‘Order Confirmation Email’) or otherwise confirming your order back to you; this is the point at which we accept your order and the contract is formed (subject to these General Terms & Conditions). The contract is completed when the goods are delivered (also subject to these General Terms & Conditions). YOUR ACCOUNT You may register with us when purchasing items by telephone to a Customer Services or Client Services representative or by means of the Website. Please ensure any details you provide us with are true, correct, complete and up to date. Inform us immediately of any changes to those details. We reserve the right to terminate accounts, remove or edit content or cancel orders at our discretion, but without charge to you.

THE FORTNUM ’ S GIFT CARD Fortnum & Mason to the rescue. Give them a VIP gift card and grant them full access to pic any gift online or from the six bursting oors of our agship iccadilly store including ondon s finest fternoon ea experience at The Diamond Jubilee Tea Salon.

ORDERS Amendments: we make no guarantees that once placed and paid for, an order can be amended. If you wish to amend an order you must notify us by phone as soon as possible and provided the order has not already been submitted to our Distribution Centre we will try to amend it. We also reserve the right to cancel or amend your order before the goods are despatched if the goods are no longer in stock (see Substitution below). PAYMENT All payments for goods must be made when the order is placed. We will not reserve or despatch goods before payment is received. Ownership of the goods will pass to you once we have received payment in full. We cannot accept cheques or cash as payments online. Please note we cannot guarantee the security of data when communicating with Fortnum & Mason via email or fax. Accordingly please do not send us payment information using those mediums. PRODUCT DESCRIPTION AND SPECIFICATIONS We have made every effort to ensure that the goods displayed in our brochures and on our Website conform to the descriptions and photographs, though they may vary. We reserve the right to vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice. On occasion we will have to make changes to our products and its packaging in order to reflect and accord with changes in the legislation and regulations pertaining to those products. SUBSTITUTION ITEMS Fortnum & Mason may substitute an item of equal or greater value than the original item listed, or issue a refund for the product. This applies to items within Hampers, Gift Boxes and mixed orders. Where we have substituted an item, you may elect to receive a refund rather than accepting the substitute item by contacting Customer Services. We will make any refunds made under these General Terms & Conditions within 14 days of us receiving the item, or evidence of items acceptable to us, from you. PRICES Products are invoiced in GBP sterling at the price at the time of your order. Prices displayed in brochures and on the website include Value Added Tax which will be applied at the current rate. Products might be subject to variation. If there is an error we will contact you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you, your order for the incorrectly priced item will be cancelled, and we are not obliged to honour such orders. The delivery charge is an additional cost. Please refer to our Delivery Information for full details. PRIVACY NOTICE When you place an order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details) to process your transaction and to send marketing information about similar goods and services. By proceeding to contact us by phone, in-store or online in order to purchase goods or services from us you agree that we may process the personal data (including sensitive personal data) that we collect from you in accordance with our Privacy Policy, which is at: https://www.fortnumandmason.com/information/ privacy-policy. In particular, we may use information we hold about you for the purposes of responding to your enquiries, fulfilling your order and delivering goods to you, sending unsolicited marketing communications (in the circumstances set out below), maintaining your online account (where relevant) or preventing and detecting fraud. We may also transfer your data to third parties for the purposes of delivering any goods you have ordered to you, fulfilling orders, analysing and profiling data, processing payments and providing customer service. Where you have purchased or enquired about our goods or services, we may provide you with information by about similar goods, services or promotional offers. If you do not wish to receive such information please inform us at the time that you provide us with your personal data and contact details. You will also be given the option to opt-out of future communications in each electronic communication. Where you have not previously enquired about,

S E A R C H ‘ G I F T C A R D ’ AT F O RT N U M A N D M A S O N . C O M

or purchased our products or services, we will not send you information about them unless you have consented to receiving it. Please address communications regarding our data processing practices to our registered office: 181 Piccadilly, London W1A 1ER. AGE RESTRICTIONS We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this brochure or our website only with the involvement of a parent or guardian. By placing an order with us it is confirmation that you are of legal age. CONTENT & INTELLECTUAL PROPERTY RIGHTS Any reproduction or redistribution of our intellectual property rights may result in civil and criminal penalties. You also agree that you are not a partner, agent or reseller of Fortnum & Mason plc or our products and we are not liable for any such representation, act or omission on your part. FOOD, FOOD HAMPERS AND GIFT BOXES Hampers and Gift Boxes contain only the items listed. Some wine vintages may vary according to availability and props used in the photography are NOT included in the hampers unless stated. Packaging may vary. In the event of supply difficulties, we reserve the right to make substitutions with items of equal or greater value. Hampers with cool bags will only remain cool until delivery; the responsibility for the refrigeration thereon lies with the recipient. WINES 10% wine case discount applies to purchases of 9 or more litres of wine in a single transaction. A 9 litre case is equivalent to 12 x 75cl (standard bottles), 6 x 150cl (magnum bottles), 24 x 37.5cl (half bottles), 48 x 20cl (quarter bottles). The discount applies to both cases of the same bottle and mixed cases. JEWELLERY, PERFUME & LINGERIE We will not accept returns of jewellery, perfume or lingerie, unless the goods are faulty, damaged or incorrect. Your statutory rights are not affected by this. CANCELLATIONS PRIOR OR AFTER DESPATCH Once placed, it may not be possible to prevent an order from despatch. Similarly once despatched we are unable to stop delivery or cancel the order. If you wish to cancel your order, please contact our Customer Services on +44 (0)20 7734 8040. In the event that orders cannot be stopped or cancelled, you may return the items to us per your ‘Right to Cancel and Return Purchases’ below. RIGHT TO CANCEL AND RETURN PURCHASES You have the right to cancel your order without cause within a ‘cooling off’ period of 14 days from the day after you receive the goods. Fortnum & Mason, however, has extended this right to 30 days from the date of receipt. This right applies to all items except: • Perishable goods and other items likely to expire rapidly, this includes all flowers, food and beverages and hampers and gift boxes containing such items; • Items worn next to the body; • Sealed items where the seal has been broken; and, • Personalised or bespoke items. If you wish to cancel and return your purchase, contact Customer Services on +44 (0)20 7734 8040 with the order number quoted on the delivery note. Or complete the cancellation form and send this to our postal address, or our customer services email address: customer.services@fortnumandmason.co.uk. You will be given instructions about where to return the goods which must be made without undue delay and in any case within 14 days of notifying us. Alternatively, the goods can be returned to our store at: 181 Piccadilly, London W1A 1ER. When the goods have been received and checked, a refund for the goods and the standard delivery charge (premium charges are not refundable) will be issued as soon as possible, this may mean that you will be contacted for repayment details. Please note that: • the items listed above are excluded from this right; and • the cost of returning the goods is your responsibility. Your statutory rights regarding damaged, defective or incorrect goods are not affected by this. ITEMS DAMAGED IN TRANSIT, DEFECTIVE OR INCORRECT If you take delivery of a package from us and the goods being delivered to you have been damaged in transit, or are: defective, not as described, not of satisfactory quality, not fit for purpose, or are not per a sample (i.e. “Faulty”), we will at your option either exchange or repair these items without charge to you, or (with the exception of the perishable and other goods above) for a period of 30 days from the date of sale, provide you with a full refund. We will check the items on their return, and we may request photos of the damage and packaging in order to enable us to investigate the matter with our courier and packing facility. Beyond 30 days, you may assume that a fault in the item that is discovered in the first six months was a fault at the time of delivery (save where the product has a best before date, or where the fault has been caused by you or by the use of the product) and if we are not first able to repair or replace the goods, then we will provide you with a full refund in most cases. In such circumstances, please either: email customer services on customer.services@fortnumandmason.co.uk or call Customer Services +44 (0)20 7734 8040 with the details and you will be provided with instructions and the Freepost address (UK only). It is your responsibility to ensure that the items are adequately wrapped. The goods can also be returned to our store at: 181 Piccadilly, London W1A 1ER (for SatNav SW1Y 6DN).

All goods should be returned unopened together with an undamaged proof of purchase. DELIVERY TO UNITED KINGDOM ADDRESSES For full information of our delivery services and charges, please consult our website FORTNUMANDMASON.COM. If you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day unless specific day delivery is selected. We make every effort to despatch items on time. If the items are not delivered within the time period we specify in the Confirmation Email, please contact our Customer Services team quoting the order reference contained in your Order Confirmation Email. Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. The cool bags used for fresh products are only sufficient for the first attempted delivery. It is your responsibility to ensure that the delivery can be accepted and signed for and where this fails to happen there will be no refund for fresh products and replacements will be chargeable. All deliveries must be signed for and are to an address (which must be correct) not a named individual. If a signed delivery at that address is not possible a card will be left saying that delivery was attempted and stating where the items will be held and the options available for delivery to be re-attempted or collection. If the delivery subsequently still fails or the delivery is refused by the recipient (e.g. an unwanted gift) then the goods will be returned to our Distribution Centre and you will be contacted for instructions of where the goods should be delivered. Refunds will not be available in these circumstances. If we are unable to make contact, the returned items will be sent to your address and you will be liable for additional costs. DELIVERY OUTSIDE THE UNITED KINGDOM These are made within six working days, subject to customs inspections and delays. FREEPOST is not available on returns outside the UK. If you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day. Customers who choose to purchase items for usage and distribution to locations outside the UK do so at their own risk and have a personal responsibility regarding compliance with local laws. Due to the transit time, it is not possible to order perishable items. CUSTOMS DUTIES Items for delivery outside the European Union may be subject to import duties, taxes and fees. These are levied once the items reach the specified destination. You, the customer, are responsible for import duties, taxes and fees incurred on your purchases. However, for orders placed on our website, you will be charged the delivered price. LIMITATION OF LIABILITY Save to the extent that we are responsible for foreseeable loss and damage caused by us, to the maximum extent permitted by law, Fortnum & Mason accepts no liability and shall not be responsible for any loss or damage, whether foreseeable or otherwise, including direct, indirect, consequential, special or exemplary damages however they may arise. EVENTS BEYOND OUR REASONABLE CONTROL We will not be responsible to you for any delay or failure to comply with our obligations under these General Terms & Conditions if the delay or failure arises from any cause beyond our reasonable control, unless you have expressly provided us with a date by which a delivery must be made. GENERAL TERMS We reserve the right at any time to make changes to these General Terms & Conditions of Sale, Privacy Policy and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or place an order items from the website or other means. We may transfer our rights and obligations under these terms to another organisation. However you may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. If you breach these General Terms & Conditions of Sale and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach. GOVERNING LAW AND JURISDICTION These General Terms & Conditions are governed by and construed in accordance with the laws of England and are under the non-exclusive jurisdiction of the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. CUSTOMER SUPPORT For order, product or service enquiries, including any complaints, please contact our Customer Services Department: • Tel: Monday to Saturday from 9.00am to 9pm, Sunday 12am to 6pm (GMT) +44 (0)20 7734 8040 (national call rates apply); • Email: customer.services@fortnumandmason.co.uk For corporate order enquiries, please contact our Client Services Department: • Tel: Monday to Friday from 9am to 6pm (GMT) +44 (0)20 7973 5602 (national call rates apply); • Email: client.services@fortnumandmason.co.uk OUR DETAILS Fortnum & Mason is a trading name of Fortnum & Mason plc Registered in England: 00084909 Registered office: 181 Piccadilly, London W1A 1ER. September 2016 VAT No. GB238739917


FORTNUM’S CHRISTMAS KITCHEN

A F EAST O F F E ST IVI T I E S

‘Tis the season to be busy. Our Christmas Kitchen calendar is fit to bursting with everything from masterclasses in wreath making and giftwrapping to exclusive first tastings from our essential new cookbook and invaluable culinary lessons from VIP guest chefs.

An evening with GQ and Fortnum & Mason th

9th November

The Great Fortnum’s Bake Off th

Come and join us every Tuesday, Thursday and Saturday for anything you fancy. While most of these events are free to all, booking in advance is required so as not to miss out! For full details visit: fortnumandmason.com/events

12th November

Join us and GQ editor Dylan Jones for an evening of curated shopping, exclusive men’s product edits and more than a little whisky supping.

Come and see Francis Quinn & Lily Vanilli share their tips and advice plus some sweet treats besides.

Shopping Spectacular st

Christmas by Candlelight th

1st December

Not forgetting the rest of the family of course, we have umpteen other events sure to entertain young and old alike.

14th December

Remember, remember the 1st of December. Come down to Fortnum’s for a fantastic day of shopping plus cooking demos, meet and greets with our designers and lots and lots of tastings. Arrive hungry.

It doesn’t get more festive than carols by candlelight. Join us in our stunning atrium for an evening of Christmas classics sung by our show-stopping guest choir.

Story Telling with Father Christmas

Find us at Skate at Somerset House

PICCADILLY STORE OPENING HOURS Monday – Saturday 24 November – 17 December

9am – 10pm

Sundays 27 November – 18 December

11.30am – 6pm*

19 – 23 December

8:30am – 10pm

Christmas Eve

8:30am – 6pm

Christmas Day & Boxing Day

None other than Father Christmas himself will be joining us in store to do a very special reading for all the children. For the icing on the cake of a wonderful day, you can also take the family for an Afternoon Tea Sundae in The Parlour.

3rd – 4th, 10th – 11th, 17th – 23rd December

Take to the ice rink before enjoying a spot of shopping at the Fortnum’s Christmas Arcade then settling down to the finest food and wine in the alpine themed Fortnum’s Lodge.

17th December – 1st January

B O O K T O D AY F O RT N U M A N D M A S O N . C O M / E V E N T S

Closed

27 – 30 December

10am – 9pm

31 December

10am – 6pm

1 January

11:30am – 6pm

2 January onwards

10am – 8pm

Heathrow Terminal 5 & St Pancras International opening *11.30am to 12 noon for browsing only


FORTNUM’S CHRISTMAS KITCHEN

A F EAST O F F E ST IVI T I E S

‘Tis the season to be busy. Our Christmas Kitchen calendar is fit to bursting with everything from masterclasses in wreath making and giftwrapping to exclusive first tastings from our essential new cookbook and invaluable culinary lessons from VIP guest chefs.

An evening with GQ and Fortnum & Mason th

9th November

The Great Fortnum’s Bake Off th

Come and join us every Tuesday, Thursday and Saturday for anything you fancy. While most of these events are free to all, booking in advance is required so as not to miss out! For full details visit: fortnumandmason.com/events

12th November

Join us and GQ editor Dylan Jones for an evening of curated shopping, exclusive men’s product edits and more than a little whisky supping.

Come and see Francis Quinn & Lily Vanilli share their tips and advice plus some sweet treats besides.

Shopping Spectacular st

Christmas by Candlelight th

1st December

Not forgetting the rest of the family of course, we have umpteen other events sure to entertain young and old alike.

14th December

Remember, remember the 1st of December. Come down to Fortnum’s for a fantastic day of shopping plus cooking demos, meet and greets with our designers and lots and lots of tastings. Arrive hungry.

It doesn’t get more festive than carols by candlelight. Join us in our stunning atrium for an evening of Christmas classics sung by our show-stopping guest choir.

Story Telling with Father Christmas

Find us at Skate at Somerset House

PICCADILLY STORE OPENING HOURS Monday – Saturday 24 November – 17 December

9am – 10pm

Sundays 27 November – 18 December

11.30am – 6pm*

19 – 23 December

8:30am – 10pm

Christmas Eve

8:30am – 6pm

Christmas Day & Boxing Day

None other than Father Christmas himself will be joining us in store to do a very special reading for all the children. For the icing on the cake of a wonderful day, you can also take the family for an Afternoon Tea Sundae in The Parlour.

3rd – 4th, 10th – 11th, 17th – 23rd December

Take to the ice rink before enjoying a spot of shopping at the Fortnum’s Christmas Arcade then settling down to the finest food and wine in the alpine themed Fortnum’s Lodge.

17th December – 1st January

B O O K T O D AY F O RT N U M A N D M A S O N . C O M / E V E N T S

Closed

27 – 30 December

10am – 9pm

31 December

10am – 6pm

1 January

11:30am – 6pm

2 January onwards

10am – 8pm

Heathrow Terminal 5 & St Pancras International opening *11.30am to 12 noon for browsing only


F&M Christmas Brochure 2016  
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