Our Community Safety Team are specialists in this area. They will listen to you, and make sure your concerns are heard – working together with you to make sure you are satisfied with the service you receive and that you feel safe in your home and community.
Community Safety Officers can help with:
• Investigating any issues or concerns you may have about anti-social behaviour
• Signposting and making referrals if you need extra help from partners such as the police and specialist domestic abuse or hate crime services
• Where appropriate, providing ring doorbells, outdoor sensor lights, letter box covers and other items that may help you to feel safe
To find out more about how our Community Safety Team can support you, visit www.forhousing.co.uk/community-safety-officers
Would you like to work with us?
You could be the difference on our journey to positively improving lives.
At ForHousing, we’re proud to offer an inclusive culture and a great place to work, where every colleague matters.
BOILER PROBLEMS?
DON’T WAIT, REPORT IT NOW
If you live in a ForHousing home, your lived experience can bring valuable insight to our work. By joining our team, you can help shape the services we deliver and make a real difference from within.
We welcome applications from everyone, take a look at our current opportunities at www.forhousing.co.uk/jobs
Winter is a busy time for boiler repairs, and cold weather can cause common issues like frozen condensate pipes or low pressure. If you’re heating or hot water isn’t working, please report it as soon as possible - we’re here to help.
• Try testing your boiler before the cold really sets in
• Watch our quick videos for simple fixes at home
• If you still need help, report the issue online or give us a call
The sooner you report it, the quicker we can get things sorted, keeping you warm and safe this winter.
For more information visit www.forhousing.co.uk/repairs
DAMP AND MOULD
YOURAREA
It is important that you report a damp and mould problem in your home as soon as possible. The sooner we know about it, the sooner we can treat the issue.
It is easy to report a case of damp and mould through our website: www.forhousing.co.uk/repairs/ or call us on 0300 123 55 22
You can also find useful tips and tricks about how to spot the signs, and tips and tricks to prevent damp and mould in your home. www.forhousing.co.uk/damp-and-mould
WE’RE LISTENING AND YOUR FEEDBACK MATTERS
A big thank you to everyone who took part in our Tenant Satisfaction Measures (TSM) perception surveys. Your views help us understand what’s working well and where we need to do better.
WHAT ARE PERCEPTION SURVEYS?
They’re a way for you to tell us how you feel about the services we provide, from repairs and maintenance to how we communicate and treat you. By understanding how satisfied you are we can focus on what matters most to you.
WHAT YOU TOLD US
You’ve told us you want homes that are well maintained and services that are easy to access and responsive. We’re taking action based on your feedback, making changes now and planning for the future to keep your homes safe, comfortable and well looked after.
WANT TO KNOW MORE?
Take a look at our latest annual Tenant Satisfaction Measures Summary Report to see how we performed.
We want you to feel safe and secure in your home. As your landlord, we have a focus on 8 main areas that we know help to keep your safety our top priority. From fire safety, to Anti-social behaviour, check out our website to learn more about how we are keeping you safe, and how to view compliance information about your home through the portal: www.forhousing.co.uk/keeping-you-safe
CONGRATULATIONS TO OUR BE PROUD AWARD WINNERS
Well done to all the winners and thank you for all your hard work this past year.
Congratulations to your winner, Deborah Tesfaye! Deborah builds bridges and connections across the local community by offering help and support to new communities and people in crisis, providing a warm and welcoming environment when people need it the most.
Visit www.forhousing.co.uk/ 2025-be-proud-winners/#salford to find out more about your winner.
Moving home with mutual exchange
If you’re looking to move, mutual exchange is a great way to find a home that better suits your needs. We support moves that help you find:
• A larger home, because your family has grown
• A smaller home, because you no longer need the extra bedrooms
• A home closer to family or services you need
• A home that suits your medical and physical needs
To find out how we can support you through the process visit www.forhousing.co.uk/moving-homewith-mutual-exchange
Listen, learn and take action as a Tenant and Customer Reviewer
Do you want to work with us to make a difference to the services we deliver and improve the way we do things?
You can get involved and have your voice heard on behalf of ForHousing tenants whilst giving your feedback and helping influence positive changes.
In return you will get satisfaction from seeing the positive changes from the work you have done and be entered into a raffle to win £50!
To find out more and to express your interest to join, visit www.forhousing.co.uk/tenant-andcustomer-reviewer
STAYING WARM THIS WINTER
As the colder months are now here, keeping warm and comfortable at home is important to all of us. We’ve put together some simple and practical tips to help you stay cosy. From making the most of natural heat to small changes that make a big difference, these ideas are easy to follow and cost-effective.
We always want your home to be safe and well maintained, that’s why we make it easy to report a repair, understand if it is an emergency, urgent or routine, and for you to know how long your repair will take.
Check out our website to learn more about the repairs process and how we can help.
www.forhousing.co.uk/repairs/
Are you in debt and struggling to cope? We want you to know you’re not alone.
If you are struggling, we want you to know you are not alone. ForHousing’s expert Money Advice Service is here to help by o ering a free and impartial advice service.
To find out what support is available to you, visit
www.forhousing.co.uk/ money-advice-service/
Complaints
We know we can always do better. By listening to what you tell us about our services we will continue to learn and improve.
You said…
You wanted clearer updates about repairs including what’s being done and how long it will take.
We listened and...
We now send you updates in the way you prefer to hear from us, with details about the issue and what we’re doing to fix it.
You said…
You wanted quicker responses and better support when reporting infestations, especially for larger-scale issues.
We listened and...
We’ve improved how we respond to reports and give timely updates. Extra support is offered for more complex treatments.
You said… You said…
You wanted to feel safe accessing your home during improvement works and have someone available to answer your questions.
We listened and...
We’ve made sure you can safely access your home while works are underway, and a colleague will accompany visits to answer any questions about the ongoing work.
You said…
You wanted reassurance that technical advice would be provided by someone with the right expertise.
We listened and...
All technical advice is coordinated through a Senior Surveyor. This ensures the right expertise is always on hand to support decision-making.
How to make a complaint or give us a compliment
Customer service should always be excellent, including those involving contractors.
We listened and...
Our colleagues and contractors have received updated training to ensure excellent customer service is always delivered, no matter who you speak to.
You said…
We need to improve how we record and manage cases of damp and mould and follow our policy always.
We listened and...
We’ve strengthened our record-keeping actions and all actions align with our Damp and Mould Policy, helping us to better support you.
YOURAREA NEWSLETTER
If you need to make a complaint, there are lots of ways that you can do this.
If you’re happy with our services, please tell us, it helps us know that we’re doing things in the right way and how we can make things even better for everyone. You can find out more on our website.
Go to www.forhousing.co.uk/complaints-and-feedback-2
