We want you to be proud of where you live and we know this starts with a safe place to call home. Did you know that 100% of our homes have an up-to-date gas safety certificate?
Find out more about important safety checks we carry out to keep you safe on our website: www.forhousing.co.uk/safe-homes/
ANNUAL FIRE SAFETY
You’ll soon receive your fire safety leaflet in the post. Please take a few minutes to read it and remind yourself of the simple steps to stay safe.
• Avoid alternative heating – Calor gas heaters are not allowed in flats.
• Use heaters safely – Don’t cover fan heaters or place them near furniture or curtains.
• Test your smoke alarms monthly – It could save your life.
DO YOU HAVE AN ELECTRIC BIKE OR MOBILITY SCOOTER?
Battery powered electric bikes and mobility scooters can be dangerous if stored incorrectly. They can become a serious fire risk to you and everyone else in your building.
Please avoid charging your e-bikes or mobility scooters in communal areas, and store them safely. For more information about staying fire safe in your home take a look at our website www.forhousing.co.uk/ keeping-you-safe-fire-safety/
HELP KEEP YOU AND YOUR NEIGHBOURS SAFE
Winter is a busy time for visitors, for you and your neighbours. Please play your part in keeping your block secure:
• Close communal doors behind you –even if someone’s following.
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DID YOU KNOW?
100% of our homes have a valid fire safety risk assessment.
• Be aware of tailgating - strangers may try to enter without permission.
• Don’t let in people you don’t know –even if they say they’re visiting someone.
See someone acting suspiciously?
Report it to the local police by calling 101. Always call 999 if it’s an emergency. Lost your fob or need a replacement?
Get in touch to arrange a new one, we’ll help you stay secure. Let’s work together to keep everyone safe and secure this winter.
Communal Areas Policy
To help keep you and your neighbours safe, we have a Communal Areas Policy.
DAMP AND MOULD
WE’RE LISTENING AND YOUR FEEDBACK MATTERS
We take your safety very seriously, and ask that areas are kept clean and clear. Where this doesn’t happen, we will remove all items from communal areas.
A big thank you to everyone who took part in our Tenant Satisfaction Measures (TSM) perception surveys. Your views help us understand what’s working well and where we need to do better.
WHAT ARE PERCEPTION
SURVEYS?
To find out more, visit www.forhousing.co.uk/ communal-areas-policy
They’re a way for you to tell us how you feel about the services we provide, from repairs and maintenance to how we communicate and treat you. By understanding how satisfied you are we can focus on what matters most to you.
WHAT YOU TOLD US
You’ve told us you want homes that are well maintained and services that are easy to access
KEEPING YOU SAFE
JOIN OUR BUILDING SAFETY FORUM
It is important that you report a damp and mould problem in your home as soon as possible. The sooner we know about it, the sooner we can treat the issue.
It is easy to report a case of damp and mould through our website: www.forhousing.co.uk/repairs/ or call us on 0300 123 55 22
You can also find useful tips and tricks about how to spot the signs, and tips and tricks to prevent damp and mould in your home. www.forhousing.co.uk/damp-and-mould/
KEEPING
Moving home with mutual exchange
YOU SAFE
If you’re looking to move, mutual exchange is a great way to find a home that better suits your needs. We support moves that help you find:
• A larger home, because your family has grown
A space for tenants to consult, challenge, and share ideas. We’ll listen and act on your feedback. We’ll help you review current building safety details and recent legislation updates. You can take part in person, by email, or even from home.
Interested?
Speak to your Safe Homes Liaison Officer or email building.safety@forhousing.co.uk
We want you to feel safe and secure in your home. As your landlord, we have a focus on 8 main areas that we know help to keep your safety our top priority. From fire safety, to Anti-social behaviour, check out our website to learn more about how we are keeping you safe, and how to view compliance information about your home through the portal: www.forhousing.co.uk/keeping-you-safe/
We want you to feel safe and secure in your home. As your landlord, we have a focus on 8 main areas that we know help to keep your safety our top priority. From fire safety, to Anti-social behaviour, check out our website to learn more about how we are keeping you safe, and how to view compliance information about your home through the portal: www.forhousing.co.uk/keeping-you-safe/
• A smaller home, because you no longer need the extra bedrooms
• A home closer to family or services you need
• A home that suits your medical and physical needs
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If you need this information in an alternative language please call For other formats please call
To find out how we can support you through the process visit www.forhousing.co.uk/moving-homewith-mutual-exchange/ or scan the QR code.
BOILER PROBLEMS?
DON’T WAIT, REPORT IT NOW
STAYING
Winter is a busy time for boiler repairs, and cold weather can cause common issues like frozen condensate pipes or low pressure. If you’re heating or hot water isn’t working, please report it as soon as possible - we’re here to help.
WARM THIS WINTER
• Try testing your boiler before the cold really sets in
• Watch our quick videos for simple fixes at home
• If you still need help, report the issue online or give us a call
The sooner you report it, the quicker we can get things sorted, keeping you warm and safe this winter.
Listen, learn and take action as a Tenant and Customer Reviewer
For more information visit www.forhousing.co.uk/repairs
Do you want to work with us to make a difference to the services we deliver and improve the way we do things?
NEED A REPAIR?
You can get involved and have your voice heard on behalf of ForHousing tenants whilst giving your feedback and helping influence positive changes.
We always want your home to be safe and well maintained, that’s why we make it easy to report a repair, understand if it is an emergency, urgent or routine, and for you to know how long your repair will take.
Check out our website to learn more about the repairs process and how we can help.
In return you will get satisfaction from seeing the positive changes from the work you have done and be entered into a raffle to win £50!
To find out more and to express your interest to join, visit www.forhousing.co.uk/tenant-andcustomer-reviewer
www.forhousing.co.uk/repairs/
NEED A REPAIR?
We always want your home to be safe and well maintained, that’s why we make it easy to report a repair, understand if it is an emergency, urgent or routine, and for you to know how long your repair will take.
As the colder months are now here, keeping warm and comfortable at home is important to all of us. We’ve put together some simple and practical tips to help you stay cosy. From making the most of natural heat to small changes that make a big difference, these ideas are easy to follow and cost-effective.
Are you in debt and struggling to cope? We want you to know you’re not alone.
Are you in debt and struggling to cope?
We want you to know you’re not alone.
If you are struggling, we want you to know you are not alone. ForHousing’s expert Money Advice Service is here to help by offering a free and impartial advice service.
Check out our website to learn more about the repairs process and how we can help.
If you are struggling, we want you to know you are not alone. ForHousing’s expert Money Advice Service is here to help by offering a free and impartial advice service.
To find out what support is available to you, visit www.forhousing.co.uk/money-advice-service/
To find out what support is available to you, visit
www.forhousing.co.uk/repairs/
www.forhousing.co.uk/ money-advice-service/
Complaints
We know we can always do better. By listening to what you tell us about our services we will continue to learn and improve.
You said…
You wanted clearer updates about repairs including what’s being done and how long it will take.
We listened and...
We now send you updates in the way you prefer to hear from us, with details about the issue and what we’re doing to fix it.
You wanted to feel safe accessing your home during improvement works and have someone available to answer your questions.
We listened and...
We’ve made sure you can safely access your home while works are underway, and a colleague will accompany visits to answer any questions about the ongoing work.
You said…
You wanted reassurance that technical advice would be provided by someone with the right expertise.
We listened and...
All technical advice is coordinated through a Senior Surveyor. This ensures the right expertise is always on hand to support decision-making.
You wanted quicker responses and better support when reporting infestations, especially for larger-scale issues.
We listened and...
We’ve improved how we respond to reports and give timely updates. Extra support is offered for more complex treatments.
You said… You said…
Customer service should always be excellent, including those involving contractors.
We listened and...
Our colleagues and contractors have received updated training to ensure excellent customer service is always delivered, no matter who you speak to.
You said… You said…
We need to improve how we record and manage cases of damp and mould and follow our policy always.
We listened and...
We’ve strengthened our record-keeping actions and all actions align with our Damp and Mould Policy, helping us to better support you.
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How to make a complaint or give us a compliment
If you need to make a complaint, there are lots of ways that you can do this. If you’re happy with our services, please tell us, it helps us know that we’re doing things in the right way and how we can make things even better for everyone. You can find out more on our website. Go to www.forhousing.co.uk/complaints-and-feedback-2
If you need this information in an alternative language please call
For other formats please call 0300 123 5522 0161 605 7260
