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Challenge, a great opportunity‌ Every transition, every obstacle, every challenge presents an opportunity to learn, to plan, and to grow.

Goodwill, Serving the People of Southern Los Angeles County (Goodwill SOLAC)

2009 Annual Report to the Community www.thinkgood.org


Dear Friends,

2010 Board of Trustees

This past year gave each of us the GIFT of Challenge. It is often through struggle that we find our strengths and opportunities. This common thread was shared by Goodwill’s program participants who demonstrated effort, faith, planning and perseverance with guidance provided by Goodwill to achieve their personal goals of independence.

Officers

The challenges faced by our participants were unique, as were those we experienced as an organization. Among them were reductions in governmental funding, the downturn in our economy, a decrease in our donations and store sales, and high unemployment, which, combined, truly tested Goodwill SOLAC’s ability to deliver its mission like never before. Last year was also one of great opportunity and need. We served a record number of nearly 7,500 individuals, a 17% increase over the prior year. We expanded training programs such as health care, customer service, financial literacy, and computer training, which all saw greater participation with a year over year increase of 24%. We provided high-quality, low-cost shopping alternatives to families with ever-tightening budgets and increased accessibility for individuals who are deaf or hard-of-hearing. Our focus on environmental initiatives gained ground with the opening of Shred-4-Good, our document destruction business line. Goodwill is committed to building a better community and to helping individuals see opportunities in the face of hard times. As an organization we also need to foresee the future needs of our community, so we began our three-year strategic planning process. We will never be without our adversity, but by being good stewards of our resources, engaging our participants, and addressing our communities’ needs, we can go a long way in rising above them. We can meet the challenges during tough times because of the support of our amazing donors, funders, board of trustees, and our terrific staff. This annual report includes our grateful recognition of many individuals, businesses and community partners, along with a spotlight on our Achiever, Graduates and Employee of the Year, all of whom turned Challenges into Opportunities! In goodwill,

Larry DeJarnett Brad Ward Chuck C. Tucker Edward Pearson

Trustees

Susan Byrne Tracy Colunga Jeff Cornejo, Ed.D. Dan Descargar Jimmy Jones Corinne Schneider-Jones Robert Laskey James Lawson, Esq. Commander Josef Levy Helen Najar Michael Pauls Stanley Raskin Kimmo Sahakangas Matthew (Matt) Saldana Harry Saltzgaver Julia Scalise Richard Thor Rev. “Kit” Wilke Peggy Bryant

Larry DeJarnett Chairman of the Board

2010 Goodwill Guild Karen Douglas Melva Miller Ronni Gates Bev Chasse

Leadership Steering Team Janet McCarthy-Wilson Sola Fa’atulu Michael Calhau Julie Dover Ben Espitia Bill Everett Richard Guiss Chuck Scarpaci

Editorial Credit

President Vice President Treasurer Recording Secretary President & CEO Executive Assistant Director, Finance & Information Technology Director, Sales & Operations Director, Workforce Development Director, Corporate Compliance & Support Director, Public Relations & Development Director, LiNKS Sign Language & Interpreting Services Director, Human Resources

Public Relations & Development Richard Guiss & Vivian Porter Graphics & Production Haines & Co.

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Trustee Emeritus

In Memoriam Theodore Horn Nov. 10, 1938 – Nov. 27, 2009 Board Officer 2001 – 2007

Karen Tovatt

Janet McCarthy-Wilson President/CEO

Chair Vice Chair Secretary Treasurer


Jemease Tate, Graduate of the Year Jemease is a Care Manager at Sunrise Senior Living in Hermosa Beach caring for patients with Alzheimer’s disease. Jemease said that growing up she knew it was her calling to be a nurse and that she wanted to make a difference in people’s lives. She completed her nursing prep courses at El Camino College, but when she enrolled in the nursing program, she learned there was a two-year waiting list. During this time, she earned minimum wage at part-time jobs, which she knew was contrary to her desired career path and her ability as a single mom to provide for her young son. When Jemease learned about Goodwill SOLAC’s Health Care Training Program, she saw it as an opportunity to achieve her dream job as a Registered Nurse. “At first I was afraid,” she said. “I wasn’t sure I would succeed because I’ve struggled with math, science, and test anxiety, but when I completed my courses at Goodwill and passed the State test it boosted my self-confidence.” Since then Jemease has taken another step in her education, and facing her fear, entered the Maxine Waters Vocational Nursing Program, where she was voted as her class Vice President and is maintaining an A average. Most recently, she received a promotion from Care Manager to Life Enrichment Manager and will be completing her Vocational Nurse Program later this summer in 2010. When Jemease does become a Registered Nurse, this compassionate person plans to specialize in caring for those with AIDS. “For many, they don’t have family,” she said, “and I am not afraid to be with them, hold them, and make them comfortable.” Challenge… a great opportunity to learn!

Philip Boyd, Graduate Staff of the Year Philip works on the Custodial Services Department’s crew servicing our MTA Transit contract, which maintains the MTA’s transit stations. Despite his chaotic life, Philip maintained his resolve to be a responsible parent and provide for his family. He held steadfast to his sobriety and proudly proclaims he is 17 years sober. “We lived from place to place and while I had a job, I had to use public transportation from home to work, which was an 85-mile roundtrip,” said Philip. Making matters worse, his girlfriend was struggling to stay with her substance abuse program. The long-distance commute to his job did not last and eventually he was just surviving by making a living driving a taxi cab. Philip made the hard decision to give his kids to Child Services so he could get his life on track. He found the support from what he called his “surrogate family” through the U.S. Vets Villages at Cabrillo Homeless Center, the City of Long Beach Mutli-Service Center for the Homeless, and Goodwill’s Project M.O.V.E. Customer Serving Training Program. Philip said the instructor at Goodwill motivated him and strengthened his resolve so that he could complete the program and get himself together. Since completing Goodwill’s program, he is a lot more serious about life and doesn’t take it for granted. The program, he said, gave him the foundation to stay healthy, hold steadfast to maintaining his sobriety, and bolstered his self-esteem. Philip’s girlfriend saw the change in him and made the same decision for herself and entered a self-improvement program. Together they attended parenting classes, counseling and now just two years later, they have earned custody of their children from Child Services. They have found an apartment, are engaged to marry and are living together again as a family. Their life is going so well that recently they took in his fiancée’s teenage daughter.

Challenge… a great opportunity to plan!

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2009 Goodwill SOLAC Partner Agencies (for Employment Placement) ABM Accredited Nursing Care Accurate Metal Fabrication Inc. Ajilon Inc. Alamitos Belmont Rehabilitation Center Albertson’s Arrows Builders Bill’s Sharpening Services Brett Police Expo California Clinical Trials California Conservation Corps Cambrian Home Care Cedars Sinai Medical Center Colonial Care Center Contemporary Services Corporation CPS Security Solutions Driftwood Health Care Edgewater Convalescent Hospital GAIN/DPSS Golden Beginnings LLC Harbor Care Center Hickory Farms

Junior Blind of America Knott’s Berry Farm LA County of IHSS Langer Security Special Services LaQuida’s Child Care LivHome Senior Care Long Beach City College – Adult Learning Center Long Beach Unified School District Los Alamitos Belmont Rehabilitation Facility Las Flores Convalescent Macy’s Madden Millworks Inc. Maid Easy Inc Marlora Post Acute Rehabilitation Hospital McDonald’s Long Beach MD Care MV Transportation Nazelies Lebanese Cafe N.C.C.I. Inc. Loans New Bridge Sober Living Foundation

Nurse Finders Our House Pacific Palms Health Care Regency Oaks Salvation Army Long Beach Silverado At Home Skylight Convalescent Hospital Sprint Remodeling Co. St. Barnabas Center Staff Pros Stay Home Senior Center Sunrise Senior Living of Hermosa Beach TALMO Staffing Toberman Neighborhood Center Tooties’s Restaurant & Bar Universal Protection Services Veteran’s Affairs Hospital Villa Redondo West View Services Women’s Institute of Fountain Valley

Finbars Italian Kitchen Fitzgeralds Casino & Hotel Flowers by Vickie Frenchy’s Bistro Ganahl Lumber Garden Fresh Restaurant Corp. Glorietta Bay Inn, Coronado Harrington Group Hearst San Simeon State Historical Monument Heery Hof’s Hut Restaurant Home Depot Foundation Honda Center Hornblower Dining Yachts Howard’s Ice Cream & Yogurt on the Boardwalk International City Theatre Jamba Juice Johnny Reb’s Inc. Katja Jones D’Aversa Salon Kelly’s Kings Seafood Co. Kroger Marriott Long Beach Long Beach Symphony Orchestra LegoLand California Little Fish Theatre Co. Long Beach Museum of Art Long Beach POP’s Concert Long Beach Playhouse Los Alamitos Race Course Los Amigos Country Golf Course Los Angeles Angels of Anaheim Los Angeles Clippers Los Angeles Dodgers Los Angeles Lakers Macaroni Grill Mai Tai Bar Marie Callender Pie Shop Marriott Anaheim Massage Therapy of Long Beach

Michael’s of Naples Ristorante Mimi’s Café Musical Theatre West Norm Reeves Honda Orfila Vineyards & Winery Original Jack’s Restaurant Pala Casino Parker’s Lighthouse Patty’s Place Pechanga Resort & Casino Ports O’ Call Restaurant Queen Mary Real Mex Restaurants Residents Inn By Marriott River Palms Resort & Casino Riverside Hotel & Casino Resort Riviera Hotel & Casino Sandy Witzling, M.D. San Simeon/State Dept. Of Park & Recreation Schooner or Later Sea World, San Diego See’s Candies South Point Hotel & Casino Soup Plantation Spirit Cruises Starbucks Taco Beach The Belmont-Athletic Club The Comedy & Magic Club, Hermosa Beach The Doctors Show The Pizza Place Tiffany’s Dress Outreach Shop Tranis Restaurant Wal-Mart Waste Management Women’s Assoc. of Covenant Presbyterian Church Yard House Yuno Financial Group Zoological Society of San Diego

Corporate Donors 2009 Aegean-Designing Whims A.J.N. Co. Inc. AMT– American Express Travel Albertson’s Anaheim Ducks Arnold Palmer Enterprises AVI Hotel & Casino Avia, Long Beach Babouch Moroccan Restaurant Bank of America Belmont Heights United Methodist Church Lamplighters Bel-Shore Florist Big Red Bus Boomers!, Irvine Bristol Farms Bubba Gump Shrimp Co. Build-A-Bear Workshop California Office Systems Calif. State University, Long Beach Camelot Golfland Cheesecake Factory, Redondo Beach Chick-Fil-A, Cerritos Claim Jumper Creative Productions Crowell, Weedon & Co. Curtain Call Dinner Theater Dana Point Double Tree Hotel Deli 456 Disney Worldwide Don Laughlin’s Riverside Resort Double Tree Hotel (OC) Dr. Phil’s Show Duffy, World’s Premier Electric Boat Duke’s Restaurant El Cortez Hotel & Casino El Galleon Restaurant El Torito Restaurant Eliza Salon Enrique’s Restaurant Executive Fitness Farmers & Merchant Bank

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Ricardo Romero, Achiever of the Year

Anita Austin, Staff of the Year Anita began her career with Goodwill 10 years ago, filling in on a two-month assignment as a temp through GoodSource, our former Goodwill Temporary Staffing Agency. A stayat-home mom, Anita entered the workforce when her three children became of school age. She returned to Goodwill a few months later when a Customer Service Representative position opened up in the Goodwill Call Center.

It takes a brave person to push past developmental disabilities that make you feel different, and to keep moving forward. Ricardo is just that kind of person. He shared the same goal as that of his classmates and looked toward turning his passion, computer graphic design, into a career. However, because he tends to process information at a different pace, his studies at college were quite challenging, especially in math, science and English, so he withdrew from school. When he told his mother that he accepted his need to drop out of school as a “sad truth,” his sister suggested he explore another route to success. She directed him to the Department of Rehabilitation, which provides access to job training and placement. Ricardo could have listened to his negative self talk and given up, but he chose instead to follow his sister’s guidance and made an appointment. “I was scared to go,” he said, but he gathered up his confidence and went on his own. As a result, he was referred to the Supported Employment Program and began working as a sales associate in one of our retail stores. At first he wasn’t comfortable working at Goodwill, because he believed it meant he was a failure when compared to the accomplishments of his friends. It wasn’t until seven months into the job that he began to realize he was not a failure. During this same time he faced another personal challenge, coping with the death of his mother. Even with these life pressures, Ricardo remained committed to his desire to work and contribute to the family. Working has boosted his self worth. “I didn’t see how I could make it on my own, but now I don’t feel as stuck. It feels more natural to go out to the store, like, it’s okay, and I belong there,” he said. Ricardo took another step in April of 2010 when he accepted another Supported Employment opening, a full-time job at Shred-4-Good, our secured document destruction service. So, not only is he succeeding, but he’s also excelling as he climbs to meet new opportunities. Challenge… a great opportunity to grow!

2009 Goodwill Individual Donors Mr. James D. Addis Mr. & Mrs. Lorin Aird Mrs. Lucinda Akana Juan & Monica Alas Mary Albers Mary Spring Albrecht

David M. Alexander Grace Alexander Rose M. Alexander Betty Algie Mr. & Mrs. Robert Allison Robin Arellano

The position was new to her, but she settled in well through her desire to learn, from the encouragement of her supervisor and hands-on training from a fellow employee. Anita was soon called upon to assist in producing the bi-weekly employee newsletter, “Inside Voices,” as an associate editor and contributing writer. Last year, Anita transferred from the Customer Service Call Center to her current position as the Transportation Department Clerk. The position required an additional skill set in learning to schedule pick-up routes for the drivers and other administrative duties. “She can be counted on for consistency along with a positive outlook in all endeavors,” said Joyce Kasinger, Transportation Manager. “She takes her responsibilities to heart and will do what it takes to make sure all the bases are covered.” “Working at Goodwill,” said Anita, “has boosted my self-confidence, self-esteem and has allowed me to step out of my comfort zone. With the encouragement from my peers and supervisors, I have developed strong people skills and the confidence to speak with my fellow employees and those outside of work. When I came here, I was shy and had some knowledge of computer office software programs. Over the last nine years, I have learned so much.” When presented with the honor in January 2010, she thought the spotlight would shine for only that day. “Little did I know my co-workers and upper management would continually remind me. It lets me know they are proud of me and I appreciate it very much. I hope I have set a good standard for our Goodwill and for the next staff employee of the year.” Challenge… a great opportunity to learn, to plan and to grow!

John Argeris Ms. Joan Arias Nancy Arnold Charles K. Asato Mr. & Mrs. Raymond Azar Nancy Baran

Carol & David Barker E.N. & Margaret Barnum Mr. Michael Barry Steven Barryte Elizabeth M. Barsley Kathy Baston

Medie Bautista Dorothy W. Beachler John & Donna Becker Mr. & Mrs. Don Beegle Roberta Behar Vernon Benson

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2009 Goodwill Individual Donors (continued) Leslie E. Berg Giselle Berg Maria Berry Ronald Bitzer Evelyn Binder Mr. & Mrs. James Blake Karen Hopkins & Lou Bodnar Audrey & Doug Bombard Thomas & Frances Booth Robert W. Bowden Mrs. Jeanne Bradham James Brown Jim Brown Barbara Ann Brueggemann Jack & Peggy Bryant Virginia L. Burke Jacqueline Butts Susan Byrne Barbara Cable Warren G. Cable Susan Carney Linda & Michael Carpenter Erotida Carreon Mario Casaclang Rebecca Castillo Mathew Castro Frank & Lisa Chapman Allen & Judi Chowen Walter Christmas Thomas & Lili Chung Gerald Cocks Leslie & Kenneth Collins Glenn & Jeanne Conway Mrs. Juanita Cooke Kenneth & J. Leslie Collins Tracy & Autx Colunga Elaine Cooper Lonnie & JoAnn Cope Jeff & Cheryl Cornejo Marian Cormie Sean Cotter Melinda Cotton Dr. Peter P. Coukoulis Nemia Cuenca Trifko Culibrk Virginia Culp Randolph Currin Jr. Janice Dalton Ms. M. L. Daly Phyllis Daniel Glen Danielson Howard Darvey Nadine Jarand Davies Patty Davis Ethel Davis Virginia M. Davis Mr. & Mrs. Robert Dearring Larry & Mary DeJarnett Mary D’Ettore Joseph & Emy D’Oliveira Elizabeth Dickinson Mr. Harold Dombrower George & Inez Dortch Karen Douglas Ruth J. Durkin Sharon & Kent Eastman Charles Ellison Richard Endres James E. Enstrom Jane Erdmann Jens Eriksen Mr. Arthur C. Evans Mr. Robert Espinoza Helen Fernandez Mr. Bob Ferris Charlotte Ferris Mr. & Mrs. George Florman Ms. Nancy Foushee Robert & Mary Lou Franck Joyce M. Fukumoto

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Curtis J. Gadson Richard & Peggy Gainer Pearl Galasso Richard & Ronnie Gates Julio Gavotti Ms. Virginia Gerisch Lynn Gesner Maria Giesey & Jim Anderson Mr. & Mrs. Yale Gieszl Angelina Glomb Marcy Goldenberg Ricardo & Velia Gonzalez Helen L. Goring Kat Goyan William B. Grant Richard Green Kathryn Greenwood Maria Victoria Grossen Mr. & Mrs. Donald Grunditz Ms. Andre Guiss Mr. & Mrs. Jose Gutierez Ronald & Mary Hackworth Jeanette M. Haley Thomas & Gayle Hall Barbara Hankins Laura Griffin Hanley Linda S. Hannon Ricky Harris Wendell Harter Marilyn Hauser B.M. & D.H. Hay Carmen D. Heckler [trust] R. Hedgecock Jack and Ida Hendricks Richard Henke Leslie Ann Herbst Virginia Hicks Rear Adm. & Mrs. John Higginson David Hockelman Mr. Douglas Hodson Jack & Erica Hoffman Craig Hofman Mr. & Mrs. Peter Hogenson Lynda Holmes Ted & Lynne Horn Mitchell & Tori Hudson Antonia Olivia Hugev Joseph Hunt Tacy A. Hunter Zigmund Huss Mr. & Mrs. Ernest Jacobs Mrs. Cherolyn J. Jakway Mr. & Mrs. George Janich Mickie Jenkin Esther M. Jenkins Al Jicha Ms. Hattie D. Johnson Judy Johnson Mildred Johnson Corrine Schneider & Derrick-Jones Charlotte Jones Chari Jones Gloria J. Jones Jimmy Jones Patricia A. Jones Aladar Kabok John M. Kellam Roni-Sue Kiser Mr. Jerry Kityk Caroline Klund Mr. & Mrs. John J. Kondon Kenso Kono Sarah Konstan Andreas G. Kostelas Billy Kudron Vernon & Nelvia Kuxhaus Richard E. Lambert

James N. Lamhofer Sally Lane Robert Lara Mr. W. E. Larson Sheila A. Larson Robert & Carleen Laskey Norma J. Lavia James D. Lawson, Esq. Rico & Joy Legaspi Mr. & Mrs. Richardo B. Lejano Dale Lenz Barbara A. Lesure Joe & Lysa Levy Elton E. Lewis John and Beatrice Lewis John & Helyn Linden William Lively Robert Lockshire Gina M. Lombardi Rose Lozano Stanley Lozo Mary Ludwig Binh Luong Mr. & Mrs. B. L. Luxa Capt. & Mrs. James Lynch Waldean Mackey Mr. Bill Majeski John W. Majeski Jr. Florence Maneses Mr. & Mrs. Allen Manley Mrs. R.E. Masters Patti & Randy Martin Emma Martinez Teresa Martinez Mr. William Mayeda Valerie McCain Dale McClain Donald U. McBride Gerald W. McGee Dee McKinney Dixie McKee Nancy McKeever Arthur & JoAnn McLendon Kenneth A. Meersand Boris Melcomian Lina Melo Barbara Merrick James & Melissa Mercurio Henry Meyer Socorro & Manuel Meza Frank & Marilyn Miles Melva Miller Ms. Camille Millette Pablo S. Miramontes Mr. Omid Mirghassemi Nancy Merrill Yacko Mita Mr. & Mrs. Edward Mitchell Mr. Richard Mitchell Louise M. Mohler Charles E. Moore Laurencia L. Moore Mr. Robert Murphy Mr. & Mrs. Shohdy & Anacimon Nakhla Ms. Sandra Navarro Martha A. Neil Richard W. Nichols William & Mary Lou Nicolai Joe & Violet Nishihira Pam Nix Mr. & Mrs. Arvid Von Nordenflycht Chuck Nye Mr. Arnold Ohashi Neil & Lois Olsen Ms. L. J. Olsson Richard Olsson Beverly & William O’Neil

Mr. & Mrs. Thomas Oury Wendell Oyama Grady Paine Beverly Pandora Woo Park Gamanlal Patel Mr. Morris Patton Michael Pauls Barbara Paulson Edward & Lynda Pearson Hiram Perez Maria S. Perez Brian Pham May Pinkman Joanne Pinner Lucy Portugal Veronica Powell James & Nancy Power Carolyn Powers Frank A. Powers John R. Pownall Ronald Radcliffe Stanley Raskin Norman Rasmussen Catherine Ratner Floyd H. Reck Filip & Jenifer Rysanek Mrs. Jeannie Reeves Jennifer B. Reyes Betty Richards Hazel Richards Margaret E. Ricotta Ms. Cathy Robinson Anna Rojas Gail & Ray Roulette Dr. & Mrs. John Rowe Ms. Gail Runk Steve Running Carol Sage Kimmo Sahakangas Matt & Valerie Saldana Harry & Marie Saltzgaver Mr. & Mrs. David Samson Daniel F. Sanchez Margarita Sanchez Diane R. Sappington John Sausen William E. Sawrey Julia Scalise Josephine V. Schaniel Eleanore Schmidt Jean M. Schmidt Mr. & Mrs. David M. Schnapp Rosemary Scott Natalie Sellers Nanda Senathi & Family Dorothy Sharp Beverly Shaver Mr. Benjamin Shaw Sr. Milton Shepherd Yosh & Gail Shibayama Walter Shields Mrs. Jean A. Shimizu William Sichel Morene Simon Yung & Hea Suck Sin A.O. Smith Aniko Smith John David & Minnie Smith Marion D. Smith Mrs. Barbara VanderSommen Lillian Sons Rose (Mickey) Spalding Nancy & Mark Speizer Mr. Kenneth Spooner C. Stanbery Richard Stankey Randy Steinberg

Mr. Allen M. Steinhaus Harry Steinhoff, Jr. Wanda Sterner Richard Steybe Clinton & Carolyn Stickney Diane Stone Heesuk Suh Sam & Dorothy Sumich Diana Summerhayes Mrs. Robert Surber Mr. & Mrs. Jack D. Suttle Terry Taugner Richard M. Taylor Loraine Terrebrood Yogendra R. Thakar Richard & Ann Thor Coretha M. Timko Lonnie R. Timney Charlotte Tomlinson Sue Torres Mr. & Mrs. Alvin Trafton Maxine Trevethen Charles & Karen Tucker Mr. Jason M. Tugmon Dr. Willis E. Tunnell Dana Tuttle Nancy P. Uruburu Jon R. Vandercook Barbara Vander Sommen Barbara Van Voorhees Rita Valentine Christopher W. Vanderveer Emmanuel CM Vasilomanolaki Mr. Chris Velline Claire Vincent Richard V. Wallace Bernita J. Wallar Mr. Whitson Walter Brad & Kim Ward Cheryl L. Ware Mr. El Jay Warkentin Helen Watanabe Robert Weakley Pat Weber John & Michelle GlasnerWeiner Mr. & Mrs. David Weir Jeanette Weisberg Scott Wellen Randy Welter Magda Wendorff Dr. Joyce E. Wheeler Doris White Mr. & Mrs. John Robert White Jr. Doug & Janet McCarthyWilson Robert Wigod James C. Wilcox Rev. “Kit” Wilke Mr. & Mrs. Joe Wilkerson Gloria Williams Mr. Sean Wine Elaine Winston Daniel L. Winter Hope Witkowsky Patricia Wohlford Wayne Wong Kyoung Deok Woo Joanne E. Yamagata Robert N. Yamasaki, D.D.S. Mr. & Mrs. James Yoh Mrs. Flora Jane York Elias Zavala George Zettler


2009 Financial Statement December 31, 2009, Year to Date

Sources of Funds Store & Resale Operations $15,290,778 LiNKS Interpreting

78%

Commercial Operations

$13,943,555

72%

$1,654,354

8%

Administration and Support $2,422,337

12%

Other Sources

$716,547

4%

Service Delivery

$2,948,240

15%

Industrial Operations

$317,604

2%

Fundraising, Grant Writing

$124,473

1%

$1,040,910

5%

$537,844

3%

Workforce Development Fundraising/Development

Uses of Funds

Total

Total

$19,438,605 100%

$19,558,037 100%

The 2009 financial statement is fully audited by Harrington Group, Certified Public Accountants, LLP. To view a copy of the report, visit Goodwill SOLAC’s Website at www.thinkgood.org.

2009 Agency Scorecard by The Numbers Your financial contributions and support, along with our partnerships with local businesses, community agencies and our loyal shoppers and donors helped us to continue providing a “hand up, not a hand out.” Thank you for helping us to continue to serve the communities of Southern Los Angeles County. 836,653 Store Sales Transactions 352,027 Individuals Donated Material Goods

Have access to the Internet? In an effort to keep our planet green and lower our mailing costs, we are asking our donors if they would prefer to access next year’s annual report from our website rather than receiving it in the mail. If yes, please fill out the box below and return it with your next donation. Thank You!

! * Note, cut out and return with your next donation!

267 People Received Financial Literacy Training 9,243 Paychecks Issued 7,364 People Received Workforce Development Services 3,415 People Applied for a Job at Goodwill 189 People Graduated from Goodwill’s Health Care Training Program 1,134 People were Trained for Specific Industries

Name: _____________________________________________ Email Address: _____________________________________________

1,022,973 Pounds of Electronic Waste Collected & Diverted from Landfill 317 People Employed by Goodwill at Year End 155 People Placed into Competitive Employment 2,226 People were Provided Sign Language Interpreting Services 7,040 Tons of Textiles & Household Goods Processed for Sale 411,422 Pounds of Paper Shredded and Recycled

Choosing the paperless option will help us uphold our commitment to improving the planet, save trees and lower mailing costs. Go to www. thinkgood.org for the online version of this year’s Annual Report. 7


Investing in Your Community Donations are essential to Goodwill’s education, training, and employment programs. These programs directly receive 87¢ of every donated dollar, making it possible to assist people with barriers to employment and other disabilities as they move from poverty to self-sufficiency.

Here Are Ways You Can Increase The Value of Your Contribution: · Memorial & Tribute Gifts pay honor to loved ones or mark special occasions. · Matching Gifts increase your gift to Goodwill with a matching gift from your employer. To determine whether you are eligible, contact your personnel or human resources department. They will provide you with a simple form to complete and mail to Goodwill. We’ll take care of the rest and notify you when your matching gift has been received. · Bequests that have been set aside, as a certain dollar amount or percentage of an estate, can be used for general purposes or designated for a specific use, as determined by you, the donor. Your attorney will help you word your bequest so its intended purpose is clear. · Your Will can provide a gift that ensures future services for people with disabilities and other barriers to employment. · Gifts of Stock, Securities, Real & Personal Property are investments in the community’s economic health. Please consult your attorney and financial planner as to which vehicle best fits your financial circumstances as well as your tax and charitable objectives.

How Can I Make a Financial Contribution to Goodwill? Gifts received in the form of unrestricted financial support will be used to fund Goodwill’s most pressing needs. These funds help us build our internal capacity in order to support our education, training, and employment services. · Cash Gifts provide immediate support for job services. Donate by check, payable to: Goodwill SOLAC, Attention Richard Guiss 800 West Pacific Coast Highway Long Beach, CA 90806

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Programs and Services In 2009, our Workforce Development Division graduated its 19th Customer Service Training Class, Project M.O.V.E. (More Opportunities for Vocational Employment). Forty-five individuals completed their training and 26 have been placed in jobs. Some of the area companies who have hired Goodwill graduates include Langer Security Services, Home Town Buffet, Salvation Army, Ross Dress for Less, Exxon Refinery, Junior Blind of America, and City of Long Beach. Goodwill’s services at the Long Beach Multi-Service Center assisted 315 individuals experiencing homelessness. Of those receiving assistance, 21 were veterans and 32 received direct job placement services. Our flagship Goodwill Health Care Training Program celebrated its 10th and 11th graduating classes in 2009 with an additional two classes enrolled for the Medical Core and Clinical training portions. There were a total of 45 graduates from this program who passed State of California Certified Nurse Assistant and Certified Home Health Aide examinations in 2009, with 44 of these graduates getting jobs with local health care providers. The total number of individuals served included youth from the Workforce Investment Act (WIA) Youth Participants, the youth component of this training program funded through the City of Long Beach Pacific Gateway Workforce Investment Network. Twenty-four out-of-school participants enrolled, of which 22 graduated the program and passed the State’s examinations. Twenty Health C of these graduates are now employed in the are Train ing Prog G raduates ram health care industry. We celebrated our 6-year anniversary of providing a Disability Program Navigator at the City of Long Beach Career Transition Center. Year to date, nearly 500 individuals have received a variety of employment linkages through Goodwill’s staff co-location at the Career Transition Center. Goodwill initiated a computer training program in partnership with the Long Beach School for Adults. More than 75 Long Beach residents have received free computer training in basic keyboarding, Word documents, Excel, and Outlook. ing Graduates Service Train er m to us C . .E Project M.O.V

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Custodial and Shred-4-Good Goodwill continued to grow its custodial and groundskeeping efforts in partnership with the City of Long Beach Housing Authority and the City of Carson, as well as contracts with numerous private businesses. Our services include complete interior cleaning and sanitizing of offices, common areas, restrooms, windows, floors, and carpeting. Our exterior maintenance includes landscaping and power wash cleaning of structures and parking facilities. Additionally, we expanded our custodial services with the County of Los Angeles with the cleaning of four additional MTA stops, bringing the total to 8 stations. In keeping with our environmental efforts, Goodwill celebrated the Grand Opening of its newest social enterprise, Shred-4-Good, our document destruction service. Since its grand opening on February 5, 2009, we have received National Association for Information Destruction (NAID) Certification and became a member of Secure Document Alliance (SDA), a 501 (c) 6 non-profit organization founded by non-profit agencies to increase the amount of meaningful employment opportunities for individuals with disabilities. SDA represents non-profit organizations nationwide that provide document destruction services for government agencies and businesses alike. Through this alliance we commenced with our first large contract with the region’s largest H.M.O. and recently began service to one of the largest financial institutions in our area. At the end of our first operating year, we shredded and recycled nearly a-half-million pounds of paper that would have otherwise gone to the landfill.

LiNKS Sign Language & Interpreting Services LiNKS Sign Language and Interpreting Services, another of Goodwill’s social enterprise ventures, has become an important community service, delivering 24/7 Sign Language and Interpreting Services to more than 2,400 deaf or hard-of-hearing individuals in the Greater Southern Los Angeles County Area. Last year this program generated over one-and-a-half-million dollars in revenue, which contributed to Goodwill’s programs and services while meeting the needs of our business community. Throughout last year LiNKS also provided educational workshops to nearly 200 Sign Language Interpreters and provided work opportunities and earnings to our growing registry of 175 contract interpreters, including 16 trilingual (Spanish, English and American Sign Language) interpreters. 10


Commercial Operations Our online auction site, shopgoodwill.com, earned the recognition of “TIME.com 50 Best Web Sites of 2009.” The site ranked 18 on its list above other popular sites like Amazon (#19), Netflix (#21), Wikipedia (#25), and Facebook (#31). More than 1 million people from all corners of the globe visited shopgoodwill.com, which posts items for sale culled from the millions of pounds of goods donated at our 17 retail stores and 8 Attended Donation Centers. Our auction site generated a little more than onehalf-million dollars in revenue, which is directed toward our job training, education and employment placement services. Despite the economic downturn, nearly a million consumers shopped our stores in 2009, and more than 900 residents donated daily their “gently-used” clothing and household items. In all, 352,027 donated to Goodwill. Our retail operations division continued to strengthen its environmental program to reduce and recycle. Our e-waste collection program diverted more than one million pounds, or 511 tons, from our landfills. As the original recyclers, retail operations’ procedures continued to reduce the amount of trash taken to our local municipal waste centers, and launched an organization-wide recycling program including plastic bottles, glass, cardboard and textiles. Last year, we collected and processed over 14 million pounds of donated goods. Goodwill’s retail operations fund and support our mission and programs. Keeping mission in mind, our retail team’s efforts completed a comprehensive assessment of current and needed retail store locations and priorities. In the first of several planned new locations, we readied for the January 2010 grand opening of our newest flagship store at the Torrance Towne Center.

How You Can Help Goodwill

• Bring your gently-used clothing and household goods to a Goodwill store or donation center. Donations are tax deductible. • Host an e-waste collection drive at your company, church or school. Goodwill will provide the trucks to pick up the items and recycle them according to state and county mandated standards. • Have your company donate new or used merchandise, irregular, or out-of-season goods. 11


Non Profit Organization US Postage PAID AAM

800 W. PCH Hwy • Long Beach, CA 90806 (562) 435-3411 • fax (562) 495-1447 www.thinkgood.org

Store Locations Carson 21827 S. Avalon Blvd. Cerritos 10745 South St. Compton 121 S. Long Beach Blvd. Gardena 16220 Western Ave.

Hawaiian Gardens 12130 Carson St. Long Beach 2610 Atlantic Ave. 800 W. Pacific Coast Hwy. 1130 Redondo Ave. 8155 E. Wardlow Rd. Norwalk 12827 Pioneer Blvd.

Paramount 8524 Alondra Blvd. Redondo Beach 2318 Artesia Blvd. 317 Torrance Blvd. Torrance 22725 Western Ave. 25425 Crenshaw Blvd.

Attended Donation Centers (Unless otherwise noted, operating hours are 8 am to 4:30 pm, seven days a week.) Bixby Knolls 4545 California St. Long Beach, CA 90807 Carson Mall 20700 S. Avalon Blvd. Carson, CA 90746 Millikan High School E. Spring St. & Palo Verde Ave. Long Beach, CA 90815

Peninsula Center Silverspur Rd. & Crossfield Dr. Rolling Hills Estates, CA 90274 San Pedro 25th St. & Western Ave. San Pedro, CA 90732 8 am to 4:30 pm Fri., Sat. & Sun. only

Business Services Shred-4-Good 800 W. Pacific Coast Hwy. Long Beach, CA 90806 (562) 216-5256 Andrea Estrada, Business Development Manager

Contract Custodial Services 800 W. Pacific Coast Hwy. Long Beach, CA 90806 (562) 435-3411 x 227 Walter Jackson, or (562) 216-5256 Andrea Estrada

Wilmington 311-A W. Pacific Coast Hwy. Last Chance Long Beach Outlet Twice daily auction and merchandise sold by the pound. 730 Esther St.

South Bay Galleria 1601 Kingsdale Ave. Redondo Beach, CA 90278 Woodruff Community Church 3908 Woodruff Ave. Long Beach, CA 90808

Also, we gratefully accept donations at all our store locations (except Cerritos, which is not accepting donations at this time.)

LiNKS 800 W. Pacific Coast Hwy. Long Beach, CA 90806 (888) 742-0070, 8 am to 5 pm PST/PDT Mon – Fri (562) 331-0927, 5 pm to 8 pm Daily/Weekends/Holidays Fax: (562) 436-5559

www.thinkgood.org www.shopgoodwill.com www.shred4good.org www.linksinterpreting.com


Goodwill SOLAC 2009 Annual Report