Issuu on Google+

Australian customers can now use ShopMate as an international shipping option ShopMate – what it is and how it works What is ShopMate: •  A service provided by the Australian postal service to aid citizens in getting U.S. products How it would work for Australian FOREVER customers: •  Australian citizens register by creating an Australian Post account, which provides them with a free U.S. shipping address (ShopMate address) – details follow •  When Australian customers shop at FOREVER they enter their U.S. ShopMate address as the shipping address •  Orders will then ship to their U.S. ShopMate address in Oregon (end of FOREVER supply chain) •  Once their order is received at their ShopMate address, customers receive notice, declare the product, and pay for shipping through the Australian Post website •  The Australian Post promised lead time from Oregon to Australia is 7-10 business days Source: Australian Postal Service © 2016 Forever, Inc.

1


1. Visit http://shopmate.auspost.com.au/ to find all the necessary information and to sign up for the service

Š 2016 Forever, Inc.

2


2. Click on either the “Log in or Sign up” tab at the top of the home page, or the “Sign up for free” button in the center

© 2016 Forever, Inc.

3


3. If you do not already have an Australian Post account, to create one all you need is your name, email address, and phone number

FOREVER

Customer

Forever@test.com

Forever@test.com

Shopmate

Shopmate

1-3673-837

Š 2016 Forever, Inc.

4


4. After creating your account, you will be prompted to check your email to verify and activate your account

Forever@test.com

Š 2016 Forever, Inc.

5


5. You will receive an email similar to this, click on the “Activate” button to activate your account

© 2016 Forever, Inc.

6


6. After activating your account, you will receive a confirmation email, then login to your account with the “Login now” button

© 2016 Forever, Inc.

7


7. Once you log in, you can view your addresses by clicking on the “My addresses” tab, this will be the address you enter into FOREVER’s store

Forever

•  SM- 1111-2222 Forever Customer

•  Suite SM- 1111-2222

© 2016 Forever, Inc.

Make sure to include all information provided by ShopMate when completing your FOREVER order This will help to ensure accurate shipping and delivery

8


8. Shop until your heart’s content at FOREVER and make sure to enter your ShopMate address at checkout!

Š 2016 Forever, Inc.

9


9. ShopMate will notify you when the package has arrived at their facility then look in the “My shopping” tab to pay for international shipping

Forever

© 2016 Forever, Inc.

10


10. You can then track your package in the “My tracking” tab as it moves from the United States to your front door!

Forever

© 2016 Forever, Inc.

11


Shopmate How-To Guide