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Family Support Services Program Annual Report

July 2006 – June 2007


Family Support Services Program Annual Report – Fiscal Year 2006-2007 Area Family Support Plan – Fiscal Year 2007-2008 The Family Support Services Program has continued to provide quality services to over 200 families in Fiscal Year 2006-2007. Family Satisfaction surveys report that overall satisfaction with the program is at a level of 4.64 on a scale of 1 to 5. Foothills Gateway was able to allocate local dollars to the Family Support Services Program fiscal year 2006-2007 budget. This financial contribution helped maintain the current level of over service and support to families, given that the state has been unable to allocate new resources for the program in recent years. The Family Support Services Program Council continued to provide the program extra funding through two very successful fundraisers. The “Butter Braids” and “Flying Pigs” fundraisers provided continuing funding for a parent support group, the Unified Play group, Respitality nights, a sibling support group, and collaboration with the Health Department on a newsletter, The Larimer Loop. The Family Support Services Program Allocation Committee worked diligently to assure that limited funds were distributed in a fair and consistent manner. Case managers and the Children’s Case Management Coordinator worked in conjunction with the Council to revise allocations procedures to align allocations with a family’s individualized plan. This change in procedures will occur during FY 07-08, but planning was completed in FY 06-07. Overall, the Family Support Services Program Council and Allocation Committee, as well as Foothills Gateway Inc. Case Management and support staff has gone to extreme measures to assure another successful year of services to families.

Respectfully Submitted By:

Sondra Catherine Lee Children’s Case Management Coordinator


The Objectives and Outcomes for FY 2006-2007

1.

Serve families “most in need” according to state guidelines and in addition, serve identified number of families based on availability of resources:

Outcomes: FGI followed existing procedures and utilized tracking systems to assure state “most in need” guidelines were being met. Foothills Gateway served 221 families throughout this fiscal year (06-07). The program had 31 families terminated from services during the year and 31 new admissions to the program. The monthly average served throughout the year was 190. FSSP served 158 more families than DDD state contract expectations.

2.

Continue to provide high-quality, family-friendly, inclusion-oriented, individual case management services that support the efforts and functional needs of all family members:

o

Have a family satisfaction index with Case Management services above “Satisfied” in the Family Satisfaction Survey. Have an average rating of above 4.00 in the overall effectiveness of the program in supporting families in the Family Satisfaction Survey. Outcome: The average satisfaction rating for Case Management services for FY 06-07 was 4.59. (Please see attached report on satisfaction surveys). Outcome: The satisfaction index for the overall effectiveness of the FSSP for FY 06-07 was 4.64. (Please see attached report on satisfaction surveys).


3.

Enhance the financial resources available to families:

o

Undertake at least two fundraising opportunities. Outcome: FSSP Council successfully completed two fundraisers, raising a total of $5013.83. Butter Braids:

Flying Pigs

Dollars raised Expenses

$ 3,238.00 $ 1,795.00

Net Profit

$1,443.00

Dollars raised

$2,817.00

Expenses

$ 193.79

Net Profit

$2,623.21

This money helped to continue the Parent Support Group, Respitality Night and the Unified Play Group. This money was also used to sponsor a sibling support group, which nine children attended. In addition, Council dollars helped to fund a newsletter, The Larimer Loop, co-sponsored by the Larimer County Health Department.

o

Continue to coordinate donations. Outcome: The Family Support Services Program had $20,000 available

for

children and families through FGI donated funds this fiscal year (06-07). This money was accessed by families both enrolled in and waiting for the program via the established Restricted/Donated Funds process at Foothills Gateway Inc.

4.

Continue to offer Respite opportunities to families:

o

Outcome: FSSP Council, FGI, and Respite Inc. worked cooperatively to offer families “Respitality Night�. This was an opportunity for parents to have a


night out with respite provided for children in FSSP as well as their siblings. Respitality Night was offered between October of 2006 and May 2007. 110 children attended, which included both siblings, and children eligible for FSSP. This event is also one that serves both families enrolled in FSSP and those on the waiting list. o

Additionally, Case Managers shared resources with families about respite opportunities through the Special Needs Ministry at the Crossroads Church.

5.

Continue the availability of loan closet:

o

Continue the maintenance of the inventory and updating of information regarding the availability. Outcome: FGI has an outdated inventory of items, but has plans in place to update inventory of items.

o

Make the loan closet available to families. Outcome: Eight families accessed the loan closet. Eleven items were loaned to families this fiscal year.

o

Continue to advertise the service. Outcome: The Health Department maintains a portion of their website with resources for agencies that have loan closet equipment.


6.

Continue the publication of the newsletter on a quarterly basis in coordination with the Health Department:

o

Publication of the Larimer Loop FSSP Newsletter quarterly. Outcome: The FSSP Council, in conjunction with the Larimer County Health Department, published four editions of The Larimer Loop last year. Over 500 copies were mailed to families, agency partners and community members.

7.

Continue to publicize the program via distribution of brochures, flyers, etc:

o

County-wide communication to be disseminated. Outcome: We printed additional brochures with intake information that were distributed throughout the county. Outcome: Throughout the year, the Children’s Case Management Coordinator spoke at four community panels which included families and professionals.

8.

Work with Information Technology (IT) and Community Outreach Coordinator on adding information on the FGI website regarding FSSP:

o

The Family Support Services Program is reflected on the FGI website. Outcome: The FGI website continues to be updated with current FSSP information as needed and as appropriate. The Larimer Loop newsletter has also been added to the website, so that families can view the newsletter on-line.

9.

Offer support groups according to request/identified need:

o

Opportunity for a sibling support group.

o

Outcome: Facilitators for a sibling support group were contracted. Facilitators were doctoral students referred through CSU Psychological Services. eight week group was provided for nine children. Feedback by children

An


participating in the group was very positive. Plans to provide two groups for FY 07-08 were approved. o

Provide opportunity for a Parent Support/Education Group.

o

Outcome: This group has been meeting monthly with an average of four people attending with the largest attendance at one meeting of nine parents.

o

Continue the Unified Play Group.

o

Outcome: The Unified Play Group met six times between June and August of 2007. In addition there were three family fun dates and four Mom’s night out activities.

10.

Encourage parents’ participation in the legislative process:

o

Inform families about legislative news. Outcome: FGI offered information to families and the FSSP Council about the following events: Legislative Forum at FGI Legislative Coffee at The Capitol Developmental Disabilities (DD) Day at The Capitol

FGI sent invitations to families to attend a Legislative Public Forum that was held on 10/3/06. The forum was open for questions, concerns, ideas and updates on FGI outcome measurement goals. The Foothills Gateway Executive Director met with the FSSP Council to give legislative updates. Day at the Capitol was held on February 21, 2007 and a Council member was able to attend with the Executive Director and the Public Relations Coordinator at Foothills Gateway Inc.

11.

Recruit at least two new council members, one of whom is a person with developmental disabilities:

Outcome: Two parents of children in FSSP attended a Council meeting and gathered information about the program. Two new parents joined the Council during this fiscal year. Additionally, two parents attended meetings to discuss a proposed fundraiser for the program, which will go into effect during FY07-08. A parent of an eligible young adult was able to participate in a subcommittee to give Council planning information about proposed


parent workshops. FGI Board of Directors approved all current members during their May meeting. FSSP Council continues to work on recruiting a member with a developmental disability.


FAMILY SUPPORT SERVICES PROGRAM (FSSP) RESULTS OF FAMILY SATISFACTION SURVEY FISCAL YEAR 2006-2007 Introduction The Family Satisfaction Survey was mailed to 190 families in June of 2007 that had received FSSP during the fiscal year 2006-2007. The number of respondents totaled 73 families, which is a response rate of about 38%. 22 of the responding families (30%) receive services from another program as well; the Children’s Home and Community Based Services (HCBS), the Children’s Extensive Support Waiver (CES) and Early Intervention (EI). The average age of children enrolled in the FSSP of the responding parents was 13 years, ranging from 3 years to 25 years of age. Twelve families requested follow-up. The survey measured the satisfaction of the parents with the program, in general, and particular services received through a five point Likert Scale (1= Not at All and 5 = Highly Satisfied). In addition, parents were asked to write down their comments on the work done as well as suggestions for improvement. Results The Average Satisfaction Index for the program is 4.64. This is an increase of .07 from FY 06-07, it is in the region of Very Satisfied and if compared to a traditional school grade, would be an A-. The survey averages range from 2.20 to 5.00. Each dot represents the average rating of an individual survey.

Distribution of the Satisfaction Indices of Individual Surveys 5 4.5 4 3.5 3 2.5 2 1.5 1 0

10

20

30

40

50

60

70

80


Questions were asked in regard to these four areas: (a) Case Management, (b) other services, (c) parents’ familiarity with and knowledge of the FSSP and (d) overall effectiveness of the program in supporting the family and the child with special needs.

CASE MANAGEMENT

Families in the program are very satisfied with the work of the Case Managers. Case Management has a high satisfaction index of 4.67, or a traditional school grade of an A. The Case Management questions covered the following areas: communication with Case Manager (average= 4.78), follow through by Case Manager (average= 4.59), satisfaction with Case Management services (average= 4.59) as well as satisfaction with the work of the Case Managers to help design a dynamic Care Plan that is built on family input (average= 4.81), which reflects the changing needs of the family (average=4.64), and is implemented throughout the year (average=4.56). The skills and competencies of Case Managers were highly regarded (average= 4.61).

Case Management Services Satisfaction with Case Management Services

4.59

Comfortable Discussing Issues/Concerns

4.78

Follow-Through

4.59

Skills and Competencies

4.61

1

1.5

2

2.5

3

3.5

4

4.5

5


Family Support Plan

Input Valued

4 .8 1

Reflective of Family Needs

4 .6 4

Implementation Throughout the Year

4 .56

1

1.5

2

2.5

3

3.5

4

4.5

5

Parent’s Knowledge of the Program, their Rights and Community Resources Parents’ knowledge of the FSSP received an average of 4.53. Parents were asked if they had been informed of the rights of their child as well as whether they had been informed of the dispute resolution procedure. These questions received an average of 4.71 and 4.66 respectively. Parents were asked if they had been informed of the dispute resolution procedure and received an overall rating of 4.70. Parents’ satisfaction with the information they receive on community services and resources received an average of 4.44.

Dispute Resolution

4 .6 6 4 .7

Complaint/Grievance

4 .71

Rights Community Resources

4 .4 4

Knowledge of Program

4 .51 0

0.5

1

1.5

2

2.5

3

3.5

4

4.5

5


Overall Effectiveness of FSSP In Supporting Child and Family The satisfaction index for the overall effectiveness of the FSSP is 4.53, in the region of Very Satisfied and a traditional school grade of an A-. This is an increase from the previous year. When comments were reviewed, parents stated they felt very thankful for the support they receive from Foothills Gateway. However, many commented that, unfortunately, the needs of their child far outweighed the financial support they were receiving from the FSSP. Additional Services, Supports or Events Parents Would Like to See Offered Although families are appreciative of the funds and support they currently receive, many suggested the following services/programs be offered: 1. Transition training and planning for parents. 2. Information concerning child care for kids with Special Needs. 3. Information concerning in home respite providers. 4. Additional funding for respite. 5. Training/workshops pertaining to day to day issues and problems associated with special needs children. Conclusion Fiscal Year 06-07 brought an overall increase in satisfaction compared to the prior fiscal year. The overall satisfaction index, the rating of 4.64 indicates high overall satisfaction with the Family Support Program, its staff and the services provided. Many parents commented about the great support they feel from their Case Managers. They feel the Case Manager listens to their needs, helps them find solutions to problems and generally cares about their family. The following chart compares the satisfaction indices for the main areas of the survey:

Conclusion

Satisfaction with Case Management

4.67

Knowledge of Program

4.51

Effectiveness in Supporting the Child

4.46 1

1.5

2

2.5

3

3.5

4

4.5

5


Comparison of Results Comparison of Overall Satisfaction Index The following chart shows a six year comparison of the overall satisfaction index for the FSSP. Each year has been in the Satisfied range.

Comparison of Results 5 4.5 4 3.5 3 2.5 2 1.5 1 0.5

4.62

4.48

4.54

4.64

4.57

4.64

FY01-02

FY02-03

FY03-04

FY04-05

FY05-06

FY06-07


2007 FSSP Annual Report  

Family Services and Support Program Annual Report for Fiscal Year 2006-2007

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