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Englisch

Care and Support in Vienna Our offers at a glance


Content

Preface Questions and Answers on Care and Support in Vienna Care Allowance Levels FSW Contact Options

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Mobile Services

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Home Assistance INDIBET Meals on Wheels Accompanying and Visiting Service Laundry Service Delivery Mobile Occupational Therapy Mobile Home Nursing Medical Home Nursing Continence Consultation

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Partial Inpatient Services

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Day Centres for Senior Citizens

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Inpatient Services

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Living with Care and Support Inpatient Care and Support Remobilisation Holiday Care

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Information on the Internet

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Impressum Herausgeber: Fonds Soziales Wien, Guglgasse 7–9, 1030 Wien, Tel.: 05 05 379. Redaktion, Gestaltung: Fonds Soziales Wien, Unternehmenskommunikation. Fotos (wenn nicht anders angegeben): Fonds Soziales Wien, Unternehmenskommunikation. Gedruckt auf ökologischem Druckpapier aus der Mustermappe »ÖkoKauf Wien«. Druck- und Satzfehler vorbehalten. Artikel-Nr.: 1268. 1. Auflage. Stand: Mai 2014

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Preface

Dear Vienna residents!

The City of Vienna guarantees its residents safety and the highest quality of life – this is especially true for the elderly and those in need of care. Although the City Administration naturally cannot remove the uncertainty of citizens about one day being in need of care and dependent, it can still take precautions so this eventuality is provided for. The Fonds Soziales Wien (FSW), the Vienna Social Fund, which controls, continually reviews, promotes and mediates the care and support services in our city, plays a key role in this. The care and support services cover a wide area, from mobile services via day centres to support around the clock. It is ensured that each and every Vienna citizen receives the services he or she needs and that all people can live in their familiar surroundings for as long as possible. Based on population trends, we can predict that the proportion of older people in our society – and therefore also the people in need of nursing and care services – will continue to grow. The City of Vienna and the FSW stand ready and prepared to continue to guarantee care and support at the highest standards for Vienna citizens. In this brochure you will find an overview of care and support services the city of Vienna offers to its citizens. It is aimed at all those who have any questions about “care and support”, in particular at those who themselves are in need of care or have dependent relatives, as well as family caregivers.

Maga Sonja Wehsely

Peter Hacker

City Councillor for Health and Social Affairs

Managing Director Fonds Soziales Wien

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Questions and Answers on Care and Support in Vienna

Active with optimal care: Senior citizens in Vienna can live on their own as long for as possible. Care and support services play an important part in this.

What does “in need of care and support” mean? The thought of having to accept care and support is unpleasant for anyone – just think of the term “nursing case”. However, the basic idea of care and support is simply that older people, as well as people with health problems, get support in their everyday life when they need it. This may be a home aide visiting twice a week, or the home nursing care changing bandages after a hospital stay, taking over drug management etc., all the way to 24/7 medical care in a residential and nursing home. The aim of competent care and support is that customers will be able to master their life in their own homes as independently as possible.

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What care and support services are there in Vienna? The City of Vienna makes sure that its citizens can take advantage of all the care and support measures they need, irrespective of their financial means. The following services are available to Vienna residents: ● mobile care and support services: trained health care workers visiting at home ● partial inpatient care and support services: the customer lives at home and visits a

facility

● inpatient care and support services: the customer lives in a residential and nursing

facility

Temporary forms of inpatient care and support services include holiday care and remobilisation, where the customer is admitted to a residential and nursing home on a short-term basis.

What care and support services am I eligible for? The eligibility criteria for financial support for care and support services are governed by the Vienna Social Welfare Act (WSHG) and the FSW funding guidelines. For inpatient care and support services you generally need to have had your main place of residence in Vienna for five out of the last six months or prove actual residence in Vienna. No minimum period of residence in Vienna exists for mobile care and support. The services are generally only available to persons with Austrian citizenship and equivalent foreigners. Some services are supported on the basis of the care allowance level or the care needs. You can find the current care allowance levels on page 12. Starting on page 14, the directory of services provides you with a list of the most important financial support requirements for the individual care offers. The employees of the Fonds Soziales Wien responsible for you (“case managers” – see “Who will support you in obtaining the optimum care and support?”, page 8) thoroughly go over all points in the consultation, so no questions will remain unanswered.

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Who offers care and support services in Vienna? The Fonds Soziales Wien (FSW) specifies the quality guidelines for care and support and monitors the continued compliance. The partner organisations which perform the services are recognised by the FSW and regularly inspected. This guarantees that the customers are getting care and support of the highest quality standards. Some recognised partner organisations provide their services not throughout the entire city of Vienna, but only to individual districts. The case managers will assist you in selecting a service provider ideally suited for you.

“Should I move into a nursing home?” The “nursing home” is a much used cliché. The City of Vienna has laid down the following in its concept for geriatrics: ●“Outpatient before in-patient”: Elderly Vienna residents are supported in their own homes

for as long as possible, may spend their days in day centres for senior citizens if they desire to do so and are also able to get help with independent living. Only when it is necessary, are they encouraged to move into a residential and nursing home.

● Residential and nursing homes are evenly “distributed” throughout Vienna, so that

Vienna residents may stay in their familiar surroundings if possible. No one should get uprooted.

● Offers must be affordable for all and according to needs. All get the care and support

they need.

The services in Vienna’s residential and nursing homes meet modern nursing and care concepts and are based on your needs.

Where can I get advice? In Vienna, the Fonds Soziales Wien is the primary contact point for questions about care and support. The case managers of the Advisory Centre for care and support (p. 13) are familiar with all partner organisations and options. They advise people in need of care and support or their relatives about what services are necessary.

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You can obtain FSW information ● through the FSW customer phone line 01/24 5 24 ● on the FSW website: www.fsw.at ● in the Advisory Centre for care and support

You can find all the contact options for the consulting offers on page 13.

What is the FSW customer phone line? The FSW customer phone line is the phone receptionist’s desk for all questions directed to the Fonds Soziales Wien. You can contact us at 01/24 5 24 from Monday through Sunday (including public holidays) from 8 am through 8 pm. Call us if you have any questions regarding care and support!

What is the FSW Advisory Centre for care and support? The Advisory Centre for care and support offers consultation and help to all Vienna residents.

Wir sind da, um für Sie da zu sein.

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Here you can get information on both care and support at home as well as in residential and nursing homes. Current addresses and opening times can always be found on the Internet at www.pflege.fsw.at and in this brochure on page 13.

An FSW case manager in personal consultation with a customer at home.

Who will support you in obtaining the optimum care and support? The Fonds Soziales Wien case managers see to it that our customers get care and support services that are perfectly tailored to their needs. They go over the type of support you need and make sure that you get these services. Definition: “Case Management” is a technical term related to nursing care – the German translation is “Fallbetreuung”, i.e. providing care to an individual case. Case managers are consultants who know exactly which partner organisation offers the specific service that meets your needs. They discuss all options with you, assist you in filling out the necessary applications, calculate the cost with you and your family and advise you about aids such as crutches or hospital beds.

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Case managers are like your lawyers or mediators. They ensure hat you get the subsidised service you need. And even if you are already our customer, they keep in touch with you so we can react flexibly and quickly to any changes in your situation. You won’t be charged any cost contribution for the case management.

How do I join self-help groups, neighborhood support, etc.? People are finding support for sometimes very specific problems in many – often small and regionally active – aid organisations. The right aid organisation is not always easy to find – often the people concerned do not know that an organisation even exists for their needs. The staff of the Fonds Soziales Wien know which organisations are an option and what exactly is offered by them.

Do I have to pay for the care and support myself? How much you pay for a specific care and support service and how much of the cost will be covered by the Fonds Soziales Wien depends on several factors, for example, for the mobile area: ● How much care allowance do you get? ● Which services do you receive as a whole and in what quantity? ● How high is your income? ● How much rent do you pay? ● Who are your dependents and who is responsible for your support?

(e.g. married couples, registered partners, children)

In the directory of services in this brochure (from page 14 on) there is a heading “cost” with each care and support service, where you will find basic cost information such as whether you have to pay a contribution to costs, and maximum sums.

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Guests of the FSW day centre Dittmanngasse at one of the numerous creative groups being offered. Being active in the group is fun and has therapeutic value as well.

The following factors are included in the calculation to cover the costs of care in residential and nursing homes: ● A maximum of 80 percent of your net income, a portion of the care allowance and usa-

ble assets over € 4,000 are used.

● Spouses and registered partners have a mutual maintenance obligation with up to 30

percent of their income, but not children and grandchildren.

● The fact whether you move into a residential and nursing home temporarily or for an

indefinite period of time plays a role as well in the calculation of the cost contribution.

If you do not want to make any statements concerning income and/or assets, you or your family members may make a “declaration of assumption of costs”. By doing so you cover the cost of care or support services entirely yourself. In order to calculate your cost contribution, we must consider a variety of factors. Your adviser is competent and experienced and will be happy to explain to you how your contribution to costs comes about or whether you can make a “declaration of assumption of costs”.

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Private nursing care insurance in its wide variety of versions is a sensible way to protect oneself financially in the event of a subsequent need for care and support. You can obtain information on this from all insurance companies.

How do I apply for financial support? Your contact for financial support of nursing and care services is the Fonds Soziales Wien. The case managers of FSW know which services are available in order to best support you. They will help you in filling out applications and also make sure that the forms are forwarded to the proper authorities.

Support for family caregivers For family caregivers, the City of Vienna and the social welfare office offer financial relief such as the allowance for the support of family caregivers. This allowance finances a private or professional substitute care worker for a maximum of four weeks per year, when you as family caregivers are impeded by illness, holidays or other important reasons. A lot of valuable information for family caregivers can be found on the Internet platform www.pflegedaheim.at of the Federal Ministry of Labour, Social Affairs and Consumer Protection.

What is care allowance, what are care allowance levels? The care allowance is a monetary payment by the government to citizens in need of care and support, with which they can partially cover these costs for care services. The care allowance allows people to organise their care and support themselves where possible. The allowance levels determine how much money someone gets – depending on the level of care required. Basically all those people are entitled to care allowance who require care and support for more than 60 hours per month. The current care allowance levels can be found on the Internet at www.help.gv.at. Since 1 January 2012, the care allowance is paid out exclusively by the federal government in Austria. The classification is done by the social insurance agencies, e.g. the pension insurance agency. The Federal Care Allowance Act (BPGG) in its current version lays down all regulations concerning the care allowance.

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Care Allowance Levels Care level

Care need in hours per month

Amount/month

1

More than 60 hours

154.20 Euro

2

More than 85 hours

284.30 Euro

3

More than 120 hours

442.90 Euro

4

More than 160 hours

664.30 Euro

5

More than 180 hours, when • an extraordinary level of care is required

902.30 Euro

6

More than 180 hours, when • care measures are required that cannot to be coordinated timewise and are to be performed regularly throughout the day and night or • the continual presence of a caregiver is required throughout the day and night because of the likelihood of endangerment to self or others

1,260.00 Euro

7

More than 180 hours, when • no goal oriented movements of the four extremities with functionality are possible or • a condition exists that is to be treated equally

1,655.80 Euro

Last updated: February 2013/Source: www.help.gv.at

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Contact Options for the FSW

FSW Customer Phone Line Dial the FSW customer phone number for information and advice on care and support services in Vienna – even on Sundays and holidays from 8 am through 8 pm.

Advisory Centre for Care and Support

The Advisory Centre for care and support is represented at various locations in Vienna: Gudrunstrasse 145–149 1100 Vienna Email: beratungszentrum-so@fsw.at

Heiligenstädter Strasse 31/Stiege 3/Top 1.01 1190 Vienna Email: beratungszentrum-nw@fsw.at

Simmeringer Hauptstrasse 100, Stiege B/2. Upper floor in the shopping centre Simmering, 1110 Vienna Email: beratungszentrum-so@fsw.at

Rudolf-Köppl-Gasse 2 Access via Donaufelderstrasse 185 1220 Vienna Email: beratungszentrum-no@fsw.at

Graumanngasse 7/Stiege A/3. Upper floor 1150 Vienna Email: beratungszentrum-sw@fsw.at

Focus on residential and nursing homes Guglgasse 7–9 1030 Vienna Email: pflegeheimaufnahme@fsw.at

Further information as well as all addresses and instructions for accessibility by public transport can also be found on the Internet at www.fsw.at.

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Directory of Services

Home Assistance

What does home assistance mean?

istockphoto/deanm1974

Home assistance is the support and care in housekeeping and activities of daily living. This includes, for example, assistance with personal care, the warming of meals or doing small purchases. The home assistants come to the apartment of the customers as well as residential communities for senior citizens at set times every day (including weekends). After a hospital discharge or similar situations, home assistance will be provided temporarily by employees of the FSW as so-called transitional home assistance. People of all ages who are no longer able to fully care for themselves have the opportunity to take advantage of financial support for home assistance.

Requirements Its need is determined by the staff of the Advisory Centre for care and support of the FSW.

Costs The maximum contribution to costs for customers is € 19.- per hour, depending on their income, the allowable rent, care allowance and the amount of services taken advantage of. Arrangement and registration FSW customer phone line 01/24 5 24, Mon–Sun, 8 am–8 pm Advisory Centre for care and support (locations and contact p. 13) The case managers advise you on which partner organisations offer the service and ensure that you get the service you need.

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Directory of Services

INDIBET

What does INDIBET stand for?

istockphoto/ Dean Mitchell

INDIBET stands for “individual care” and includes support for people with mental health or dementia diseases in the areas of household, personal care, social contacts, etc. The services are performed by specially trained home assistants.

Requirements Its need is determined by the staff of the Advisory Centre for care and support of the FSW.

Costs The maximum contribution to costs for customers is € 19.- per hour, depending on their income, the allowable rent, care allowance and the amount of services taken advantage of.

Arrangement and Registration FSW customer phone line 01/24 5 24, Mon–Sun, 8 am–8 pm Advisory Centre for care and support (locations and contact p. 13) The case managers advise you on which partner organisations offer the service and ensure that you get the service you need.

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Directory of Services

Meals on Wheels

What does Meals on Wheels cover?

istockphoto/deanm1974

Vienna citizens can have a 3-course meal (soup, main course, dessert) delivered to their homes. Delivery takes place either once a week in a 5- or 7-day package, or daily, or optionally on specific days. The menu is apportioned cold into individual styrofoam containers and delivered so as to be easily heatable (microwave or bain-marie). Meal options include normal, full and diabetic diet or vegetarian menus. As needed, the delivery of the daily menu is subsidised. The food is to be paid for by the customers themselves.

Requirements If the need is determined by the staff of the Advisory Centre for care and support of the FSW, a financial support (for daily delivery) is possible.

Costs The prices for the menu are set by the providers. The maximum contribution to costs for the subsidised daily delivery is € 1.52/delivery. Minimum income earners may additionally receive funding for the cost of the daily menu. Arrangement and Registration FSW customer phone line 01/24 5 24, Mon–Sun, 8 am–8 pm Advisory Centre for care and support (locations and contact p. 13) The case managers advise you on which partner organisations offer the service and ensure that you get the service you need.

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Directory of Services

Accompanying and Visiting Service

istockphoto/ FredFroese

What does the visiting and accompanying and visiting service consist of? Trained caregivers visit Vienna citizens of all ages who find it difficult due to their physical or mental impairments to leave their homes alone, during the work week (not Saturdays, Sundays and public holidays). The customers will be accompanied to doctors, hairdressers, to the pharmacy or bank and assisted when going shopping. The caregivers will of course also accompany customers on cemetery visits. An important part of the visiting service is the encouragement of social contacts: For example, the meeting of friends and acquaintances in the company of visiting service staff is made possible. The accompanying and visiting service is also offered in residential communities for senior citizens.

Requirements Its need is determined by the staff of the Advisory Centre for care and support of the FSW.

Costs The maximum contribution to costs for customers is € 15.20 per hour, depending on their income, the chargeable rent, care allowance and the amount of services taken advantage of.

Arrangement and Registration FSW customer phone line 01/24 5 24, Mon–Sun, 8 am–8 pm Advisory Centre for care and support (locations and contact p. 13) The case managers advise you on which partner organisations offer the service and ensure that you get the service you need.

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Directory of Services

Laundry Service Delivery

What is included in the laundry service delivery?

istockphoto/Anika Salsera

Dirty laundry will be picked up from the customers, washed, ironed and delivered back. Smaller laundry repairs are possible. The service is performed as needed weekly, every two or every four weeks. Only the pickup and delivery, not the cleaning, ironing and laundry repairs are the subject of financial support.

Requirements Its need is determined by the staff of the Advisory Centre for care and support of the FSW.

Costs The price for the cleaning is determined by the provider. The maximum contribution to costs for customers is € 12.35 per laundry service delivery, depending on their income, the chargeable rent, care allowance and the amount of services taken advantage of. Arrangement and Registration FSW customer phone line 01/24 5 24, Mon–Sun, 8 am–8 pm Advisory Centre for care and support (locations and contact p. 13) The case managers advise you on which partner organisations offer the service and ensure that you get the service you need.

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Directory of Services

Mobile Occupational Therapy

What is mobile occupational therapy? Qualified occupational therapists visit customers in their homes, where they do consultation on aids (living space adaptation) as well as therapeutic measures. This social service is aimed at people who get a specific therapy medically prescribed due to an acute illness or accident. The greatest possible degree of self-reliance and quality of life is to be preserved or restored through mobile therapeutic services and the training of cognitive abilities.

Requirements Its need is determined by the staff of the Advisory Centre for care and support of the FSW. A medical prescription is required for therapy and counseling. Costs Customers do not pay any contributions to costs for this consultation. The cost of the therapies themselves are covered by the social security institutions upon the issuing of a prescription.

Arrangement and Registration FSW customer phone line 01/24 5 24, Mon–Sun, 8 am–8 pm Advisory Centre for care and support (locations and contact p. 13) The case managers advise you on which partner organisations offer the service and ensure that you get the service you need.

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Directory of Services

Mobile Home Nursing

What does mobile home nursing entail?

istockphoto/FredFroese

Home nursing is temporally unlimited care and support by accredited health and nursing staff as well as nursing assistants at the customer’s home. The primary focus is on holistic support following the principle of “activating and reactivating care” as well as the preservation and promotion of self-reliance. Home nursing includes, among others, wound care, mobilisation, body care, injections, medication doses and tube feedings. Even preventive care measures as well as advice and care instructions for customers and their families are part of home nursing. The extent of the subsidised service that is provided daily, even on weekends, is based on the individual need for care and support.

Requirements Its need is determined by the staff of the Advisory Centre for care and support of the FSW.

Costs The maximum contribution to costs for customers is € 24.95 per hour, depending on their income, the chargeable rent, care allowance and the amount of services taken advantage of.

Arrangement and Registration FSW customer phone line 01/24 5 24, Mon–Sun, 8 am–8 pm Advisory Centre for care and support (locations and contact p. 13) The case managers advise you on which partner organisations offer the service and ensure that you get the service you need.

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Professionally cared for in one’s own home!

01/40 00 – 66 540 www.mobile-hauskrankenpflege.at

Die Leistungen entsprechen den Qualitätskriterien von Quality Austria und sind mit dem Gütezeichen „Hauskrankenpflege“ ausgezeichnet.

Directory of Services

Mobile Home Nursing

Anerkannte Einrichtung nach den Förderrichtlinien des Fonds Soziales Wien, gefördert aus Mitteln der Stadt Wien

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Directory of Services

Medical Home Nursing

What is medical home nursing?

istockphoto/SarahlWard

Medical home nursing is temporary care provided by accredited health and nursing staff at home in order to shorten a hospital stay or avoid it entirely. The primary focus is on holistic support following the principle of “activating and reactivating care” as well as the preservation and promotion of self-reliance. The treatment takes place upon prescription by a doctor. Medical home care can be taken advantage of for 28 days and may be extended after a doctor’s prescription and authorisation by a head physician. Should the need for care and support not meet the requirements for medical home care, it can be changed to mobile home nursing (p. 20).

Requirements A prescription by a hospital doctor or a doctor in a private practice has been given. This care replaces or shortens an otherwise necessary hospitalisation.

Costs The costs are covered by the social security institutions.

Arrangement and Registration FSW customer phone line 01/24 5 24, Mon–Sun, 8 am–8 pm Advisory Centre for care and support (locations and contact p. 13) The case managers advise you on which partner organisations offer the service and ensure that you get the service you need.

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Directory of Services

Continence Consultation

What is continence consultation? The service includes confidential advice and information about incontinence and can also take place anonymously upon request. Most forms of incontinence can be improved or even cured with timely diagnosis. On request, the care may also take place at the customer’s home.

Requirements none

Costs Customers pay no contribution to the costs.

Arrangement and Registration FSW customer phone line 01/24 5 24, Mon–Sun, 8 am–8 pm Advisory Centre for care and support (locations and contact p. 13) The case managers advise you on which partner organisations offer the service and ensure that you get the service you need.

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Directory of Services

Day Centres for Senior Citizens

What do day centres for senior citizens offer? The Vienna day centres for senior citizens allow visitors to participate in employment and work groups, music and discussion groups etc., train their cognitive skills, socialise and receive need-based care services weekdays from 8 am through 5 pm. The frequency of visits is arranged individually, which also relieves family caregivers. The services of day centres include three meals per day, excursions, parties and events. Special services are available for Vienna citizens who suffer from multiple sclerosis or Alzheimer’s disease or are convalescent after a stroke.

Requirements Its need is determined by the staff of the Advisory Centre for care and support of the FSW.

Costs The maximum contribution to costs for customers is € 19.- per day, depending on their income, the chargeable rent, care allowance and the amount of services taken advantage of. An additional fee is charged for the meal and as needed for the trip to the day centre and back home.

Arrangement and Registration FSW customer phone line 01/24 5 24, Mon–Sun, 8 am–8 pm Advisory Centre for care and support (locations and contact p. 13) The case managers advise you on which partner organisations offer the service and ensure that you get the service you need.

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Welcome to the day centres for senior citizens Day centre Ingrid Leodolter 7., Apollogasse 19 Phone: 01/521 03 – 19 33 Day centre Favoriten in the SMZ-Süd 10., Kundratstrasse 3 Phone: 01/601 91 – 86 00 Day centre Oriongasse Focus on dementia 11., Oriongasse 9 Phone: 01/40 00 – 66 825 Day centre Simmering 11., Dittmanngasse 5c Phone: 01/40 00 – 66 825

Day centre Sechshauser Strasse 15., Sechshauser Strasse 33 Phone: 01/40 00 – 15 845 Day centre Winarskystrasse 20., Winarskystrasse 13 Phone: 01/40 00 – 66 835 Day centre Floridsdorf 21., Bentheimstrasse 7 Phone: 01/275 22 – 59 08 Day centre Donaufeld 22., Rudolf-Köppl-Gasse 2 Phone: 01/40 00 – 22 845

Day centre Stadlau 22., MiriamMakeba-Gasse 9 Phone: 01/40 00 – 66 812 Day centre Liesing 23., Haeckelstrasse 1a Phone: 01/40 00 – 66 984 Day centre Baumgarten* 14., Seckendorfstrasse 1 Phone: 01/40 00 – 60 730

*Opening June 2014 Info at: www.tageszentren.at


Directory of Services

Living with Care and Support

What are residential services with care and support? Vienna citizens find a home in various facilities funded by the Fonds Soziales Wien when they are no longer able to live independent lives in their apartments. The service includes living quarters with room and laundry cleaning, meals as well as mobile care and support organised in the facility. Additionally there are social and cultural offers. Fully accessible single and double rooms and apartments suitable for the old, disabled and those needing special care are available. The service is primarily aimed at older people with support needs and a need for care that is expected to increase, when the mobile service at home is no longer sufficient. The stay may be for a limited period (up to a maximum of 92 days) or for an indefinite time, as the case may be.

Special Residential Services with Care and Support Residential and nursing homes offer services for special needs in addition to the general residential care and support services. These include for example: ● Care for people with dementing diseases ● Living quarters for senior citizens with a disability ● Milieu care, such as Maimonides Centre for senior citizens of Jewish faith ● (Socio-) psychiatric services offered ● Housing for the blind and visually impaired people

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Directory of Services Requirements Its need is determined by the staff of the Advisory Centre for care and support of the FSW. This need can be established by a certain care allowance level or by social factors (e.g. danger of isolation).

Costs for unlimited stay The amount of the contribution you have to pay depends on the amount of your net income, care allowance and assets. Your fee will be reduced accordingly if you have dependents for whom you pay maintenance support.

Spouses and registered partners are mutually responsible for support. If the person responsible for support still lives at home and pays rent, the amount of your cost contribution is reduced by a portion of the rent. Assets or income earned by children are not taken into account in Vienna. If you have any further questions about details of the cost contribution, please call the FSW customer phone line from Mon–Fri 8 am–3 pm. The advisors will tell you exactly how your individual contribution to costs is arrived at and will gladly answer your questions.

Costs when residing for a limited time period The amount of the contribution you have to pay depends on the amount of your net income, care allowance and assets. If you pay rent for your apartment, it will be credited in part.

As far as the calculation of maintenance payments is concerned, the same rules apply as for an unlimited residence.

Information, Arrangement and Registration FSW customer phone line 01/24 5 24, Mon–Sun, 8 am–8 pm Advisory Centre for care and support – residential and nursing homes (contact p. 13) The case managers advise you on which partner organisations offer the service and ensure that you get the service you need.

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Directory of Services

Inpatient Care and Support

What is the general scope of inpatient care and support services? Vienna citizens find a home in various residential and nursing homes of partner organisations of the Fonds Soziales Wien when they are no longer able to live independent lives in their apartments, not even with mobile care. Care and support based on a recognised nursing model, room and laundry cleaning as well as catering are standard, plus there are social and cultural offers as well. Facilities of the Vienna Hospital Association and the “Haus der Barmherzigkeit” care institution offer a medical 24/7 care. In all other approved institutions the “family doctor” principle applies: residents can freely choose their family doctor. The stay may be limited (up to a maximum of 92 days) or for an indefinite period as desired.

Special Inpatient Care and Support Services Residential and nursing homes offer services for special needs in addition to the general inpatient care and support services. These include for example: ● Care and support for people with dementing diseases ● Care and support for blind and visually impaired people ● Care and support for blind and visually impaired people with dementing diseases ● Long-term respiration ● Milieu care, such as Maimonides Centre for senior citizens of Jewish

faith or also for non-Jewish senior citizens who would like to live in this environment.

● Neurology ● Care and support of unstable customers ● Remobilisation after hospitalisation (within 92 days) ● (Socio-) psychiatric services offered ● Care and support for coma patients ● Holiday care for people in need of support and care ● Inpatient care and support gerontopsychiatry

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Directory of Services Requirements Customers have to be care allowance recipients level 3 or higher, or have a corresponding need for care. Its need is determined by the staff of the Advisory Centre for care and support of the FSW.

Costs for unlimited stay The amount of the contribution you have to pay depends on the amount of your net income, care allowance and assets. Your fee will be reduced accordingly if you have dependents for whom you pay maintenance support.

Spouses and registered partners are mutually responsible for support. If the person responsible for support still lives at home and pays rent, the amount of your cost contribution is reduced by a portion of the rent. Assets or income earned by children are not taken into account in Vienna. If you have any further questions about details of the cost contribution, please call the FSW customer phone line from Mon–Fri 8 am–3 pm. The advisors will tell you exactly how your individual contribution to costs is arrived at and will gladly answer your questions.

Costs when residing for a limited time period The amount of the contribution you have to pay depends on the amount of your net income, care allowance and assets. If you pay rent for your apartment, it will be credited in part.

As far as the calculation of maintenance payments is concerned, the same rules apply as for an unlimited residence.

Arrangement and Registration FSW customer phone line 01/24 5 24, Mon–Sun, 8 am–8 pm Advisory Centre for care and support – residential and nursing homes (contact p. 13) The case managers advise you on which partner organisations offer the service and ensure that you get the service you need.

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Directory of Services

Remobilisation

What does remobilisation consist of?

istockphoto/kupicoo

Remobilisation is a temporary admission to a residential and nursing facility after a hospital stay. People who would not be able to cope on their own at home after an accident or an illness, yet probably would not require permanent admission can be cared for up to 92 days in remobilisation. The range of therapies offered aims at ensuring that the customers can live at home again. It includes offers such as activating care, instructions for self-help, training in activities of daily living, physiotherapy, occupational therapy, etc.

Requirements Its need is determined by the staff of the Advisory Centre for care and support of the FSW.

Costs The amount of the contribution you have to pay depends on the amount of your net income, care allowance and assets. Your fee will be reduced accordingly if you have dependents for whom you pay maintenance support. If you pay rent for your apartment, it will be credited in part. Spouses and registered partners are mutually responsible for support. If the person responsible for support still lives at home and pays rent, the amount of your cost contribution is reduced by a portion of the rent. Assets or income earned by children are not taken into account in Vienna. If you have any further questions about details of the cost contribution, please call the FSW customer phone line from Mon–Fri 8 am–3 pm. The advisors will tell you exactly how your individual contribution to costs is arrived at and will gladly answer your questions.

Arrangement and Registration FSW customer phone line 01/24 5 24, Mon–Sun, 8 am–8 pm Advisory Centre for care and support – residential and nursing homes (contact p. 13) The case managers advise you on which partner organisations offer the service and ensure that you get the service you need.

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Directory of Services

Holiday Care

What is holiday care?

istockphoto/Silvia Jansen

The holiday care for dependent people primarily serves the relief of family caregivers. This is a temporary admission to a geriatric centre of the Vienna Hospital Association (KAV) for up to 5 weeks per year. If you are interested in receiving holiday care, it is particularly advisable during the holiday season to register early.

Requirements Care and support need, relief of family caregivers.

Costs The amount of the cost contribution you have to pay depends on the amount of your net income and care allowance, but not on the amount of your own assets. Your fee will be reduced accordingly if you have dependents for whom you pay maintenance support.

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Your apartment rent is not taken into account. Arrangement/Mediation The registration takes place directly at the facility.

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Information on the Internet

www.fsw.at You can find a complete overview of the range of offers of the FSW, information about promotions, request for brochures as well as information and links to the recognised partner organisations on the main web pages of the Fonds Soziales Wien.

www.pflege.fsw.at The “Care pages” of the Fonds Soziales Wien on the Web offer all relevant information and news on the subject of “care and support”.

www.tageszentren.at In the FSW day centres for senior citizens, elderly Vienna citizens can spend their days in activity while receiving the best of care. All relevant information can be found on this website.

www.mobile-hauskrankenpflege.at Here you will find all the information and news related to the services of mobile home nursing of the FSW – Wiener Pflege- und Betreuungsdienste GmbH.

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Wir sind da, um f端r Sie da zu sein. Pflege & Betreuung

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Care and Support in Vienna - Our offers at a glance - Englisch  

Kompakte Informationsbroschüre rund um Pflege und Betreuung – Antworten auf grundsätzliche Fragen, Kontaktinformationen sowie Beschreibung k...

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