JACLYN FENBY JO-ANNE THOMPSON & CATHY GLOVER
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Success is receiving positive feedback from our clients saying they have received the advice and assistance they needed, when they needed it, and in a professional and easy to understand manner.
D O N O VA N O AT E S H A N N A F O R D S E N I O R L A W Y E R / C O N V E YA N C I N G A S S I S TA N T / P R O B AT E A N D E S TAT E PA R A L E G A L
escribe how you got started with Donovan Oates Hannaford.
Jaclyn: We often visited Port Macquarie from Newcastle on holidays and aspired to move here permanently. I approached Donovan Oates Hannaford because of their excellent reputation and commercial focus. I started working with Donovan Oates Hannaford in early 2016. Cathy: I commenced working in the legal industry in 1982. We moved to Port Macquarie from Sydney in January 1990 with our young family. A position was advertised for a legal secretary at Donovan Oates Hannaford, and I was fortunate to be afforded that position and the opportunity. I have worked in various departments of Donovan Oates Hannaford since joining.
86 Greater Port Macquarie focus
Jo-Anne: I had been working in the retail industry for 20 years and decided I needed a change. I had career coaching with Malcolm Neale from Fuel for Business and have never looked back. Donovan Oates Hannaford offered me a position shortly after I started in the conveyancing industry, and it’s been full steam ahead since then. What is your greatest achievement? Jaclyn: My beautiful 12-month old little boy. Cathy: My greatest achievement is establishing a balance between my personal life and working career. What do you think Donovan Oates Hannaford’s greatest asset is? Jaclyn: Our greatest asset is our people - our legal expertise, community knowledge and refreshing approach. This is true for both our
lawyers and our support staff. Jo-Anne: Our team is our biggest asset. Between us there is such a terrific wealth of knowledge, and everyone has a willingness to help each other. How do you measure success in your business? Jaclyn: Success is receiving positive feedback from our clients saying they have received the advice and assistance they needed, when they needed it, and in a professional and easy to understand manner.
and how we can adopt technological changes to help us to deliver our legal services more efficiently. Cathy: I will embrace change by being openminded, flexible and adaptive in my approach. Jo-Anne: 2018 is the year of PEXA (Property Exchange Australia) in the conveyancing world, so no more paper settlements and bank cheques! Settlement funds are transferred electronically to your bank, and the title of your new property is transferred into your name within minutes. Which business leaders do you look up to?
Jo-Anne: Definitely our clients’ satisfaction with our work. When our clients are happy, we are happy.
Jaclyn: In the legal industry, I look up to the leaders in innovative law service models who are client-focused and embrace innovation.
How will you embrace change in 2018?
Jo-Anne: I look up to the leaders who own their choices, lead from the front and earn the respect of their team.
Jaclyn: By remaining client focused and keeping an open mind about new ways of doing things