This is a sample book Some sections you will receive in the full purchased version will not be shown on the sample pages. Look out for notes from the Editor in red font.
Table of Contents (Abridged version- In the full version, page numbers will be shown) Introductions How to use this book Section 1 Business Planning Interpretation Chapters: 1.1 Aligning Business Direction with FM Service Expectations 1.2 Analysing Data for Information Management and Objective Setting Purposes 1.3 Translating Goals into Operational Objectives 1.4 Objective Setting Techniques Section 2 Chapters: 2.1 2.2 2.3 2.4
Performance Measurement The Relevance of Performance Targets Performance Measurement Techniques Progress Monitoring and Review The Concept of Continuous Improvement
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