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Information Technology Services Library Services Engineering and Computer Sciences

VUW Research Services Service Catalogue This service catalogue describes IT services available to the VUW research community to aid and assist in research projects, collaboration and delivery.


Table of Contents 1.

INTRODUCTION.......................................................................................................................................................... 3

1.1 1.2 1.3 1.4 1.5

Purpose .........................................................................................................................................................3 Information Technology Services at VUW ........................................................................................................3 The School of Engineering and Computer Science at VUW ...............................................................................3 Library Services at VUW .................................................................................................................................4 New Service Requests or Requests for Information .........................................................................................4

2.

SERVICE SUMMARY .................................................................................................................................................... 5

3.

VUW RESEARCH SERVICES......................................................................................................................................... 6

ITS Research Server ...................................................................................................................................................7 ECS Computing Grids ..................................................................................................................................................8 KAREN........................................................................................................................................................................9 BeSTGRID ................................................................................................................................................................ 10 VUW Storage OnLine for Academic Research ............................................................................................................. 11 BlueFern e-Research Supercomputing ....................................................................................................................... 12 Qualtrics Survey Tool ................................................................................................................................................ 13 Access Grid Video Conferencing ................................................................................................................................ 14 Remote File Transfer System..................................................................................................................................... 15 ResearchArchive@Victoria ......................................................................................................................................... 16 MyExperiment Research Networking .......................................................................................................................... 17 Microsoft SkyDrive Online Storage ............................................................................................................................. 18 VUW OptIPortal (Visualisation Lab) ........................................................................................................................... 19 4.

DEFINITION, ACRONYMS AND ABBREVIATIONS ..................................................................................................... 20

5.

SUPPORTING DOCUMENTATION .............................................................................................................................. 21

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1. 1.1

Introduction Purpose This service catalogue is a description of information technology services that are available to staff and students within Victoria University of Wellington (VUW) for the purpose of supporting academic and commercial research projects/initiatives. The services described are delivered and supported by Information Technology Services (ITS), VUW Faculties/Institutes or external service providers. This document provides an overview of available services, instructions on gaining access to services and details on the support arrangements agreed for VUW customers utilizing the services.

1.2

Information Technology Services at VUW ITS is the in-house information technology service provider for Victoria University. ITS supplies proactive and reactive technology support services and is backed up by external service providers through support maintenance agreements. It is committed to helping customers achieve their objective using appropriate technologies. To achieve this, ITS has adopted a partnering approach to its customer relationships. This is based on: 

An open and constructive communication style



A commitment to, and promotion of, a customer service ethos



A proactive and shared approach to problem solving



Ensuring our stakeholders understand their roles and responsibilities in relation to available services provided by ITS.

Contact details – Phone Internal: Ext 5050 Customer Portal: http://stawincvinfrap1.staff.vuw.ac.nz/infra_prod/infraEnterprise.aspx?Lite Email: ITS-Service@vuw.ac.nz

Business hours/After hours - ITS core business hours are Monday to Friday 8:00am – 5:30pm excluding public holidays. Unless specified, all services in this catalogue are available and fully supported during core business hours. Services are available after hours and unless specified support is provided on a next business day basis.

1.3

The School of Engineering and Computer Science at VUW Staff in the School of Engineering and Computer Science are responsible for leading the development of e-Research at Victoria. Staff participate in a number of national and international forums with the goal of enhancing Victoria's research through better collaboration, and new and improved tools. With support from the Research Office and Faculty of Science the school has built a number of eResearch services that are available to all Victoria staff.

Contact details – Website: http://ecs.victoria.ac.nz/Main/WebHome Email: eresearch@ecs.vuw.ac.nz

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1.4

Library Services at VUW The primary point of contact for research support is via the Research and Learning Services (RLS) Team subject librarians. There are subject librarians for each school. The RLS team functions include: 

Primary communication channel between the Library Service and academic areas and Central Service Units



Research support and consultancy services



Delivery and embedding of information literacy skills and learner support



Campus library services



Reference services



Effective Collection Development to ensure that Library resources are aligned with client needs

RLS team proactively promotes Library services and resources to client groups and keeps up-to-date with external developments. Library Services also includes the Language Learning Centre in the Von Zedlitz Building and the New Zealand Electronic Text Centre in the Rankine Brown Building. For further information please visit the library homepage. http://www.victoria.ac.nz/library/index.aspx

1.5

New Service Requests or Requests for Information If you require specific research services that are not listed within this service catalogue or would like additional information on published services, ITS customer relationship co-ordinators would like to discuss your research IT needs. ITS customer relationship co-ordinators at Victoria University perform the following services for the Victoria University research community 

Document and investigate new research service requirements



Aid in the planning and implementation of new research services



Provide advice and guidance on gaining access to existing published services



Overview existing services and match to personal research needs



Instigate procurement service to gather quotes and costing estimates for required research applications or services



Liaise between internal or external research service providers and the individual researcher or team

To contact an ITS customer relationship co-ordinator, please log a call with the ITS Service Desk with an overview of your research needs. Refer to section 1.2 for ITS Service Desk contact details. An ITS customer relationship co-ordinator will contact you in regards to your query.

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2.

Service Summary The following table is a list of available services and their target customers. Customers are defined as follows –   

Staff/Postgrad by Thesis– Faculty, Institute or CSU staff of VUW, including postgrad by thesis students Students – Enrolled students of VUW (undergraduate and postgraduate) External – External (Non-VUW) academic or commercial research fellows/collaborators

For more detailed information on each service, please refer to the service catalogue entry for the required service in section 3 of this document. Service

Customers Staff (including postgrad by thesis)

Students (undergrad and postgrad)

External

ITS Research Server



ECS Computing Grids





KAREN







BeSTGRID







Storage OnLine for Academic Research



BlueFern Super Computer Services







Qualtrics Survey Tool





Access Grid Video Conferencing



Remote File Transfer System (RMFT)







ResearchArchive@Victoria







MyExperiment Research Networking







SkyDrive Online Storage







VUW OptIPortal (Visualisation Lab)



VUW Research Service Catalogue



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3.

VUW Research Services Research is recognised by Victoria University IT service providers as a core function of the University, which, in conjunction with teaching and learning, creates and disseminates the knowledge and understanding that Victoria provides to its local, national and international communities. The following services have been instigated to aid and assist in research projects, collaboration and delivery. The services are delivered and supported by VUW and external service providers. Available services have been documented to provide VUW customers with a central point of information on research IT resources. All services listed are currently available and can be accessed as per the service catalogue entry. The following table provides an overview of the information provided on each of the listed services-

Description

Purpose

Description of Service

Provides an overview of the service. Outlines the service purpose and functionality.

Customers

The target customers of the service. Notes requirements that the service will meet.

Access Request

Information on how customers request or gain access to the service.

Availability & Support

Overviews service availability and support arrangements during and outside business hours.

Service Standards

Provides details of the level of service provided in support of the service.

Service Exclusions

Overviews support areas that are not available to the customer when accessing the service.

Cost of Service

Details the cost of the service to the customer if applicable.

Additional Information

Provides in-depth information, associated documents or website links for the service.

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ITS Research Server Description of Service: The ITS Research Server is available to staff and post graduate by thesis students needing greater processing power than is available on the current VUW desktops/laptops. The ITS Research Server also hosts software that enables numerical/statistical analysis, compiling of source code, text editors, programming languages and documentation software. Users access the service via SSH which enables a secure tunnel connection to the server. The ITS Research Server runs on a Linux Redhat Operating System. The software available on the ITS Research Server includes:  SAS (Statistical Analysis Software)  Fortran compilers, iFORT and GCC-Fortran (Compiler)  C and C++ compilers (Compiler).  Perl (Programming Language)  Python (Programming Language)  Tex and Latex (Technical and scientific documentation software)  GNUplot (Interactive Plotting Program)  Ssh/scp (Remote access protocol)  Vi, & vim (Text Editor)  Emacs, & xemacs (text editors and application development system)  Octave (Numerical Computation software)  Maple (Mathematical Computation Software) Users can request new software to be installed on the server by logging a call with the ITS service Desk. ITS will assess compatibility with current software and the server operating system before installing. Please note: Software installed on the server cannot be restricted to a singular person or group. Customers: All staff (including postgrad by thesis students) and students (undergraduate and postgraduate) of Victoria University of Wellington. Access Request: Victoria University staff, research staff, post graduate students – access can be requested via the ITS Service Desk - http://intranet.vuw.ac.nz/its/about/contact/ Each user account is allocated 500mb of storage which is sufficient for most output of data. If you have greater storage requirements please log a call via the ITS Service Desk. Availability & Support: Service Provider – ITS at Victoria University of Wellington Business Hours – Service available and supported After Hours – Service available but not supported Service Standards: Service levels and support commitments are outlined in the ITS Core Services SLA. Service Exclusions: ITS at Victoria University do not provide application support and training. Cost of Service: There are no charges associated with using this service. Additional Information: What are Compilers - http://en.wikipedia.org/wiki/Compiler What is SSH - http://en.wikipedia.org/wiki/Secure_Shell

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ECS Computing Grids Description of Service: The School of Engineering and Computer Sciences (ECS) at Victoria University of Wellington currently provide access to two Computing Grids; the SCS (Student Computer Services) Grid and the ECS (Engineering and Computer Sciences) Grid. Grid computing is a way of connecting computing resources over a network so that shared computing power can process large-scale data and analysis tasks in hours, where as a single computer may take days or weeks to process. Users who do a lot of computation may find grid computing beneficial to their research. 

ECS Grid - Comprises of approximately 170 NetBSD (Unix operating system) workstations managed by the Sun Grid Engine.



SCS Grid – Comprises of approximately 1000 ITS Student Computers running the Windows XP operating system. This grid is managed by Condor.

Both Grids make use of the idle time on a large number of desktop workstations (cycle stealing). Please note: grid computing resources are suspended when a machine is not idle, therefore the actual number of available resources, and the run time of any grid computing job will vary with the number of PCs being utilized. Customers: ECS will consider any party with valid research needs. ECS can be contacted via email eresearch@ecs.vuw.ac.nz Access Request: To request access to the computing grids please contact ECS via email - eresearch@ecs.vuw.ac.nz Availability & Support: Service Provider – The School of Engineering and Computer Sciences at Victoria University of Wellington Business Hours – For details of support please contact ECS via email eresearch@ecs.vuw.ac.nz After Hours – ECS do not offer after hours support Note: ECS offers support for the migration of applications for use on parallel distributed high performance computing environments. Support for application migration will be considered on a case by case basis. Service Standards: ECS will support user’s requests on a best efforts basis. For further details contact ECS via email eresearch@ecs.vuw.ac.nz Service Exclusions: For service queries please ECS via email - eresearch@ecs.vuw.ac.nz Cost of Service: There are no charges associated with using this service. Additional Information: What is a Grid, A crash Course on Grid Computing - http://www.isgtw.org/?pid=1000550 What is Condor - http://www.cs.wisc.edu/condor/ What is the Sun Grid Engine - http://gridengine.sunsource.net/

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KAREN Description of Service: KAREN (Kiwi Advanced Research and Education Network) provides fast, unrestricted broadband between New Zealand’s tertiary institutions, research organisations, and the rest of the world. Data can be transferred through KAREN at up to 10 gigabits a second (10,000 times the speed of a standard broadband connection) enabling seamless two-way interaction and almost instantaneous sharing of data over long distances. KAREN members can connect to any other member organisation, available KAREN services or to collaborators on other advanced networks internationally. As Victoria University is a member of the KAREN community, connectivity to KAREN is offered as a service within the Universities network environment. Services utilising KAREN at Victoria University include – 

Access grid, video conferencing and Remote File Transfer System.



KAREN video conferencing bridge service



BestGRID and BlueFern supercomputer connectivity.



Desktop level connectivity to external resources provided by other KAREN members.

Customers: 

Victoria University staff and students utilizing existing KAREN services or requiring new methods of connectivity via KAREN.



External KAREN members collaborating or sharing resources with VUW via KAREN.

Access Request: Victoria University staff and students – For existing services please review the VUW Research Service Catalogue. ITS at Victoria University will accept new service requests for KAREN. Requests detailing your KAREN requirements can be logged via the ITS Service Desk. As there is generally a level of collaboration between KAREN members when a new service is requested, an ITS relationship co-ordinator will contact you to discuss your requirements once logged. External Clients – To connect to VUW via KAREN a VUW staff member must initiate connectivity via an existing service or new service request. Availability & Support: Service Provider – KAREN and ITS at Victoria University of Wellington Business Hours – Service available and fully supported After Hours – Service available but not supported Service Standards: Service levels and support commitments are outlined in the ITS Core Services SLA. Service Exclusions: ITS at Victoria University of Wellington supports KAREN for all access requests and issues within the university network environment. Cost of Service: There are no end-user charges associated with connecting to the KAREN service from within the university. Some applications utilising KAREN may incur subscription or licence costs. Additional Information: KAREN Website - http://www.karen.net.nz/home/ KAREN Wiki and Content/Resource Directory - http://www.wiki.karen.net.nz/index.php/Main_Page KAREN Member and Partner List - http://www.wiki.karen.net.nz/index.php/Member_list KAREN Service Desk - http://www.karen.net.nz/service-desk/

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BeSTGRID Description of Service: BeSTGRID is an online grid computing system used to aid researchers by delivering tools to facilitate collaboration on shared information such as shared computational resources and online visualization of instruments and experiments. BeSTGRID uses the KAREN network (high speed internet) to deliver this functionality. The main service offered via the BeSTGRID are: 

Collaboration Grid - for enhancing collaboration amongst participants in multiple locations with videoconferencing, shared whiteboards and presentations, visualization tools and project-based online communities. Some of the tools available to aid collaboration are Evo, Sakai and AccessGRID.



Computation Grid – enables the sharing of high-performance computational resources (initially between Auckland, Massey and Canterbury)



Data Grid – enables large amounts of data to be stored and made available in other locations.

For each of the Grid types there are applications that are available to support each service. For more information on these services please refer to the BeSTGRID home page http://www.bestgrid.org/index.php/Main_Page Please note: ECS is a founding member of BeSTGRID, and can also be contacted for support migrating applications for use on Grids. Please contact ECS via email eresearch@ecs.vuw.ac.nz for further details. Customers: 

All staff (including postgrad by thesis students) and students (undergraduate and postgraduate) of Victoria University of Wellington.



External tertiary education providers who are enabled by the KAREN network.

Access Request: Victoria University staff, research staff, students and external tertiary education providers – Please contact the BeSTGRID technical team lead – Vladimir@bestgrid.org Availability & Support: Service Provider – The BeSTGRID Project Business Hours – for details of support please contact BeSTGRID http://www.bestgrid.org/index.php/Contacts After Hours – for details of support please contact BeSTGRID http://www.bestgrid.org/index.php/Contacts Service Standards: For service queries please contact BeSTGRID - http://www.bestgrid.org/index.php/Contacts Service Exclusions: For service queries please contact BeSTGRID - http://www.bestgrid.org/index.php/Contacts Cost of Service: There are no charges associated with using this service. Additional Information: BeSTGRID homepage - http://www.bestgrid.org/index.php/Main_Page What is a Grid, a crash course on grid computing - http://www.isgtw.org/?pid=1000550 What is e-Research - http://www.bestgrid.org/index.php/What_is_eResearch%3F

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VUW Storage OnLine for Academic Research Description of Service: ITS has provisioned a large scale research storage environment known as SOLAR (Storage On Line for Academic Research). SOLAR is used for large scale research data, shared project spaces and secure individual research folders and has large storage capacity (terabytes). The SOLAR service provides staff and students engaged in research with a secure recoverable file storage and is designed to support research based data including: • • • • • •

Experimental or simulation data Data downloaded from scientific instruments Research databases Collaborative works Research related audio, video and multimedia digital content Backup of research data held on local or portable drives

All data stored on SOLAR is backed up and fully recoverable. Data can be recovered up to three months from the time of deletion or change. Data restoration can be requested by logging a call with the ITS Service Desk. SOLAR is subject to all relevant VUW IT & IM policies, specifically the Information Systems Statute. Note: SOLAR is monitored by the VUW antivirus service for malicious content. Please be aware storage of certain types of data (e.g. raw data from scientific instrumentation) may be affected by antivirus applications. Antivirus will be enabled by default on SOLAR but exclusions will be made on a case by case basis. Customers: All Victoria University of Wellington staff and students engaged in research through a Faculty, School or Institute Access Request: Request for storage – Research storage can be requested by completing a simple online form. The form will require you to describe how much storage is required, how you will access the storage, who will have access to the storage and what the storage will be used for. Once configured, storage can be accessed via Windows, MAC or Linux workstations. SOLAR is accessible from outside of the University via VPN access. To complete a SOLAR request form browse to the following location to submit your requirements http://stawincvinfrap1.staff.vuw.ac.nz/infra_prod/infraEnterprise.aspx?Lite Select ‘Log a service request’ and ‘Application for Research Storage’ Additional functionality or resources – If you require any additional functionality or resources in regards to research storage, please log a call to the ITS Service Desk stating your requirements and a Customer Relationship Co-ordinator will contact you in regards to your query. Availability & Support: Service Provider – ITS at Victoria University of Wellington Business Hours – Service available and fully supported After Hours – Service available and supported for severity 1 calls only Service Standards: Service levels and support commitments are outlined in the ITS Core Services SLA. Service Exclusions: ITS is not responsible for the archiving or removal of data from SOLAR. Any removal of redundant data from SOLAR is the responsibility of the storage area owner. Cost of Service: There are no charges associated with using this service. Additional Information:VUW Information Systems Statute – http://policy.vuw.ac.nz/amphora!~~policy.vuw.ac.nz~Policy~000000000014.pdf

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BlueFern e-Research Supercomputing Description of Service: BlueFern is a high performance e-Research computing services facility based at the University of Canterbury. As an academic-led initiative, BlueFern provides modern scientific computing capability and associated skills to New Zealand researchers and their partners. It is acting as a national facility through both BeSTGRID and direct accessibility via the KAREN network. Researchers can submit projects with high performance computing requirements to the facility and be provided with expert service and support. BlueFern have a host of applications available to utilize for research purposes as well as standard code compiling services. BlueFern is New Zealand’s most powerful supercomputing and services facility for research and development. Customers: All staff (including postgrad by thesis students) and students (undergraduate and postgraduate), delivering research and development projects with high performance computing needs. Access Request: Access to BlueFern e-Research services is granted via the completion of two online forms. The ‘Project Description Form’ overviews your research project and gathers technical requirements for new projects. The ‘Account Request Form’ creates account access to the service. Once these forms have been completed BlueFern staff will contact you to discuss your needs. BlueFern access forms – http://www.bluefern.canterbury.ac.nz/access/index.shtml Availability & Support: Service Provider – BlueFern e-Research facility based at Canterbury University Business Hours – Service available and supported via BlueFern technical support After Hours – Service available but not supported Service Standards: N/A – Please contact BlueFern for service agreements. – http://www.bluefern.canterbury.ac.nz/contacts/ Service Exclusions: VUW does not provide support for BlueFern. For advice or technical issues – http://www.bluefern.canterbury.ac.nz/contacts/ Cost of Service: N/A – Please submit the ‘Project Description Form’ – http://www.bluefern.canterbury.ac.nz/access/project_form.shtml Additional Information: BlueFern Website – http://www.bluefern.canterbury.ac.nz BlueFern User Documentation – http://www.bluefern.canterbury.ac.nz/userdocs.shtml BlueFern Application Overview – http://www.bluefern.canterbury.ac.nz/tech_specs/software.shtml

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Qualtrics Survey Tool Description of Service: Victoria University of Wellington provides staff, post-graduate and honours students with a free online survey tool, the Qualtrics Research Suite. Qualtrics delivers the tools to create, administer and analyze data from surveys and polls. Qualtrics is an easy to use web service that provides the functionality for all your research survey needs including • • • • • •

An intuitive interface with point and click functionality Online reporting and data export functionality Ability to publish reports online that update as responses are received One click data export into SPSS Ability to play audio and video in surveys Survey collaboration and sharing between colleagues and institutions

Qualtrics can be accessed from any computer with an internet connection. Once an account has been created Qualtrics can be accessed by browsing to https://vuw.qualtrics.com and entering your account name and password.

Note: When using Qualtrics please ensure you adhere to the Universities Human Ethics Policy. Before activating your survey (making your survey public) please forward your question set to the human Ethics Committee for approval. Customers: All Victoria University of Wellington staff, post-graduate and honours students performing survey based research through a Faculty, School, Institute or department. Access Request: To register for the Qualtrics Survey Tool - To register for the Qualtrics Research Suite browse to https://intranet.victoria.ac.nz/its/documents/QualtricsRegister.htm and follow the registration instructions. Survey Skin Requests – Qualtrics can develop survey ‘Skins’ on request. If you would like to discuss creating a skin for your school, institute or group please log a call with the ITS Service Desk and the ITS Relationship Services Team will discuss your needs with you. Training – Qualtrics offer basic and advanced training on their product. Please browse to the following website to register for training - http://www.qualtrics.com/wiki/index.php/Training Availability & Support: Service Provider – Qualtrics US Business Hours - 11am to 11pm NZT – Service available and fully supported by Qualtrics support@qualtrics.com or 001-800-340-9194

After Hours – Service available with email support by Qualtrics - support@qualtrics.com Service Standards: Qualtrics service statements http://www.qualtrics.com/acceptable-use-statement.html http://www.qualtrics.com/privacy-statement.html http://www.qualtrics.com/security-statement.html

Service Exclusions: ITS does not provide support for the Qualtrics Research Suite. All queries or support requests should be emailed to Qualtrics Support - support@qualtrics.com Cost of Service: There are no charges associated with using this service. Additional Information: Qualtrics Blog - http://www.qualtrics.com/blog/ Qualtrics University - http://www.qualtrics.com/wiki/index.php/Welcome_to_Survey_University Human Ethics Policy – http://policy.vuw.ac.nz/Amphora!~~policy.vuw.ac.nz~POLICY~000000000744.pdf VUW Research Service Catalogue

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Access Grid Video Conferencing Description of Service: Access Grid is the network of Access Grid Nodes that support group-to-group interactive communication across high-speed networks over the internet. It provides high-quality audio and real-time video, allowing groups at multiple sites to interact simultaneously, sharing both data and information. An ‘Access Grid Node’ is a room and communication system set up for collaborative communication with other Access Grid Nodes around the world. The Access Grid will support large-scale distributed meetings, collaborative work sessions, seminars, lectures, tutorials, and training. KAREN is the high-speed network used to facilitate these communication technologies in New Zealand and overseas. ITS Teaching Services has two permanent Access Grid facilities in Rankine Brown 106 and on the Pipitea Campus at Railway 224. Access Grid Nodes are also available in varying locations within New Zealand’s eight Universities and in 285 global locations across 28 different countries. Customers: 

All staff (including postgrad by thesis students) of Victoria University of Wellington wishing to host or join an Access Grid video/voice conferencing session.



External customers wishing to host or join an Access Grid video/voice conferencing sessions with Victoria University participants.

Access Request: Victoria University staff – For first time bookings, please complete the ‘Access Grid Enquiry’ form http://www.vuw.ac.nz/teaching-services/bookings_enquiries/AGT_Enquiry.aspx For subsequent booking please complete the ‘Access Grid Session Booking’ form http://www.vuw.ac.nz/teaching-services/bookings_enquiries/AGT_booking.aspx External customers – Please contact your target Victoria University staff member to book session times. Availability & Support: Service Provider – ITS at Victoria University of Wellington Business Hours – Service available and supported by ITS After Hours – Service is not available Service Standards: Service levels and support commitments are outlined in the ITS Core Services SLA. Service Exclusions: N/A – ITS Teaching Services fully support the Access Grid video conferencing service. Cost of Service: There are no charges associated with using this service. Additional Information: Getting started guide – http://www.vuw.ac.nz/teaching-services/bookings_enquiries/AGT_getting_started.aspx NZ Access Grid Node list and contact details - http://avcc.karen.net.nz/wiki/Directory_-_List UK Access Grid Node list and contact details - http://www.ja.net/services/video/agsc/technical-information/qanodelist.html Global Access Grid Node list and contact details - http://www.accessgrid.org/nodes

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Remote File Transfer System Description of Service: The Remote File Transfer System service delivers an online method of transferring large research and collaborative data via the World Wide Web. The service performs the following tasks: 

Exchange files with other RMFT users or hosts



Upload and download files to and from a shared folder on the RMFT Server



Download files uploaded by other RMFT users

The solution does not have a specific file upload limitation, but storage is limited to 1.6 terra-bytes. Uploaded files are stored for seven days then automatically deleted. The service can be accessed within a web browser internally via the VUW network or externally via the World Wide Web by entering the following URL – https://largefiles.victoria.ac.nz Customers: 

All staff (including postgrad by thesis students) of Victoria University of Wellington in need of external file transfer.



Students (undergraduate and postgraduate) of Victoria University of Wellington and external resources delivering electronic data into the Victoria University environment.

Access Request: Victoria University staff – Access to the Remote File Transfer System can be requested via the ITS Service Desk – https://intranet.victoria.ac.nz/its/about/contact/ External Clients – External clients are granted temporary access to the Remote File Transfer System by receiving an invitation to access the service by a Victoria University staff member. Availability & Support: Service Provider – ITS at Victoria University of Wellington Business Hours – Service available and fully supported After Hours – Service available but not supported Service Standards: Service levels and support commitments are outlined in the ITS Core Services SLA. Service Exclusions: ITS do not provide the following services in support of the Remote File Transfer System: 

Advice and Guidance – general questions or queries in regards to the service is not provided by ITS.



Application Training – direct training on the application is not provided by ITS.

Cost of Service: There are no charges associated with using this service. Additional Information: Remote File Transfer System – https://largefiles.victoria.ac.nz User guide and application training – https://largefiles.victoria.ac.nz and select ‘Help’

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ResearchArchive@Victoria Description of Service: The Research Archive is managed by the Victoria University Library and contains VUW text base research outputs including PhD and Master’s theses. The digitised collection is available online and showcases individual research and the University as a whole. The Research Archive covers all subject areas the University has on offer and includes PhD theses from 1947 through to present day. Where the author has given permission the digitised PhD theses have been made publicly available. In other cases they are only accessible to staff and students of Victoria University of Wellington. New PhD and Master’s theses will be added to the archive as they are completed. Please refer to the Library Statute section regarding the deposit of theses. http://www.victoria.ac.nz/library/about/librarystatute.pdf Customers: 

All staff (including postgrad by thesis students) and students (undergraduate and postgraduate) of Victoria University of Wellington wishing to view historical PhD theses.



External customers wishing to view author approved historical PhD theses.

Access Request: Victoria University staff and students – Open access. Browse to http://researcharchive.vuw.ac.nz/handle/10063/32 External customers – Open access to PhD theses with author approval. Browse to http://restrictedarchive.vuw.ac.nz/ Availability & Support: Service Provider – The Library Collection Services Business Hours – Service available and supported by The New Zealand Electronic Text Centre (NZETC) After Hours – Service available and not supported Service Standards: N/A – Please contact the NZETC - http://researcharchive.vuw.ac.nz/contact Service Exclusions: For service queries please contact the NZETC nzetc@vuw.ac.nz Cost of Service: There are no charges associated with using this service. Additional Information: Victoria University of Wellington Library - http://www.victoria.ac.nz/library/ New Zealand Electronic Text Centre - http://www.nzetc.org/ For general service inquiries please contact Library Collection Management library-col-mngt@vuw.ac.nz

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MyExperiment Research Networking Description of Service: The myExperiment Virtual Research Environment is a collaborative environment that enables users to share digital items associated with fields of research, find publicly shared workflows, publish workflows or experiment plans and share them with researchers and groups from around the world. myExperiment makes it easy for researchers to contribute to a pool of scientific workflows, build communities and form relationships. It enables scientists to share, reuse and repurpose workflows and reduce time-toexperiment, share expertise and avoid reinvention. The myexperiment.org social web site was launched in November 2007 with support for sharing research workflows and now has around 1400 registered users, chiefly in the life sciences. myExperiment supports workflows created with workflow systems such as Taverna, Trident and experiment plans. myExperiment was created by a joint team from the universities of Southampton and Manchester in the UK. For a full list of features available on myExperiment - http://wiki.myexperiment.org/index.php/Features Customers: All staff (including postgrad by thesis students) and students (undergraduate and postgraduate) interested in open research collaboration. Access Request: 

New users can register for an account via the myExperiment site http://www.myexperiment.org/users/new



myExperiment is a trusted site for OpenID users - https://www.myopenid.com/

Availability & Support: Service Provider – The University of Manchester and University of Southampton Business Hours – Service available and bug support provided via email - bugs@myexperiment.org After Hours – Service available and bug support provided via email - bugs@myexperiment.org Service Standards: N/A – Service is subject to the JANET acceptable use policy - http://www.ja.net/company/policies/janetaup.html Service Exclusions: VUW does not provide support for myExperiment. Cost of Service: N/A – myExperiment is a free service. Additional Information: MyExperiment Homepage - http://www.myexperiment.org/ MyExperiment Wiki – http://wiki.myexperiment.org/index.php/Main_Page MyExperiment Publications – http://www.semanticgrid.org/myexperiment/ Taverna Workflow Workbench – http://www.mygrid.org.uk/tools/taverna/ Trident Workflow Workbench – http://research.microsoft.com/en-us/collaboration/tools/trident.aspx

VUW Research Service Catalogue

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Microsoft SkyDrive Online Storage Description of Service: Microsoft SkyDrive provides users with 25 gigabytes of storage to upload their files to the internet, share them with external contacts and then access them from a web browser. The maximum upload file size is 50MB. SkyDrive is a free service and is part of Microsoft’s Windows Live range of services. The SkyDrive service utilizes Windows Live ID to limit access to the files the user has uploaded, allowing them to keep the files private, share with contacts, or make the files public. Publicly-shared files do not require a Windows Live ID to access. SkyDrive will function via any internet connection and with any browser. Additional upload functionality using the SkyDrive upload tool is only available on Windows PC’s utilizing Internet Explorer 6 or later. Customers: 

All staff (including postgrad by thesis students) and students (undergraduate and postgraduate) in need of external file transfer or personal file storage.



External resources delivering electronic data into the Victoria University environment.

Access Request: Victoria University staff – Browse to http://skydrive.live.com. If you have an existing Live account (e.g. Hotmail), use this account to login. If not, select ‘Sign Up’ and use either an existing web email account or your VUW email account to register. If registering your VUW email account, it is recommended to select a different password than you use to logon to the VUW network. Victoria University Students – Log onto your MyVuw email account. From the menu select ‘SkyDrive Online Storage’. Sharing files publicly – No Live account is needed, just forward a link to your online folder. Sharing secure files – All collaborators will require Live accounts. Availability & Support: Service Provider – Microsoft Business Hours – Service available and fully supported by Microsoft – See ‘Help’ in SkyDrive After Hours – Service available and fully supported by Microsoft – See ‘Help’ in SkyDrive Service Standards: Microsoft Code of Conduct and Service Agreement – http://help.live.com/help.aspx?mkt=en-us&project=tou&querytype=keyword&query=coc Service Exclusions: VUW does not provide support for Microsoft Skydrive. Cost of Service: There are no charges associated with using this service. Additional Information: Microsoft SkyDrive – http://skydrive.live.com Microsoft SkyDrive Team Blog – http://skydriveteam.spaces.live.com/default.aspx Additional SkyDrive Support – https://support.live.com/eform.aspx?productKey=wlfolders&ct=eformts

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VUW OptIPortal (Visualisation Lab) Description of Service: An OptIPortal is a visualization cluster consisting of twelve LCD rear projection screens arranged in a 4x3 display. Each individual display is 2560x1600 pixels. This gives a combined display of 10240x4800 pixels. The OptIPortals can be used in a wide variety of visualization approaches; viewing high definition static images, video, or streaming media across one or more OptIPortals. The OptIPortal can also be used for video conferencing and collaboration with other OptIPortals or other compatible devices (laptops, H.323 conferencing devices, etc.). Some examples of how the OptIPortal is being used are: 

Biological Sciences, e.g. confocal microscopy, Difference Gel Electrophoresis (DiGE) gels, protein and gene network analysis, sea floor mapping



Earth Sciences, e.g. hydrological modeling



Chemical and Physical Sciences, e.g. nanotechnologies



Humanities disciplines like Art History and Classics where visual identification and examination are crucial for research and education.

Customers: All staff (including postgrad by thesis students) of Victoria University of Wellington. Access Request: Victoria University staff, research staff, contact e-Research eresearch@ecs.vuw.ac.nz Availability & Support: Service Provider – The School of Engineering and Computer Sciences at Victoria University of Wellington Business Hours – for details of support please contact e-Research eresearch@ecs.vuw.ac.nz Service Standards: For service queries please contact e-Research eresearch@ecs.vuw.ac.nz Service Exclusions: For service queries please contact e-Research eresearch@ecs.vuw.ac.nz Cost of Service: There are no charges associated with using this service. Additional Information: The VUW OptIPortal http://ecs.victoria.ac.nz/EResearch/OptIPortal

VUW Research Service Catalogue

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4.

Definition, Acronyms and Abbreviations

Definition of terms, acronyms and abbreviations used in this document.

Official Term

Definition

Blog

A Website, usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video

CSU

Central Service Unit

ECS

The School of Engineering and Computer Services

H.323

Defines the protocols to provide audio-visual communication sessions on any packet network

IM

Information Management

ITS

Information Technology Services

JANET

Joint Academic NETwork – UK Advanced Research Network

KAREN

Kiwi Advanced Research + Education Network

LCD

Liquid Crystal Display

MB

Megabytes

N/A

Not Applicable

NetBSD

NetBSD is an open source version of the Unix-derivative Berkeley Software Distribution (BSD) computer operating system

NZETC

New Zealand Electronic Text Centre

PC

Personnel Computer

REANZ

Research and Education Advanced Network New Zealand Ltd

RMFT

Remote File Transfer System

SCS

Student Computing Services

Service Catalogue

A ‘menu’ of services documented for a target audience

Service Catalogue Entry

The collated information on a specific service as documented in a service catalogue

SLA

Service Level Agreement

URL

Uniform Resource Locator

VUW

Victoria University of Wellington

Wiki

A Wiki is a page or collection of Web pages designed to enable anyone who accesses it to contribute or modify content

VUW Research Service Catalogue

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5.

Supporting Documentation

Document

Location

VUW Staff Core Services Catalogue VUW Staff Core Services SLA VUW Student Core Services Catalogue VUW Application Services Catalogue Strategy for IM Support of Research

VUW Research Service Catalogue

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Victoria University Research Service Catalogue  

This service catalogue is a description of information technology services that are available to staff and students within Victoria Universi...

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