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Enterprise Solutions for All Business December 2010 Volume 4, Issue 4

INSIDE THIS ISSUE

FlowBiz Pty Ltd, Level 2 19 Creek Street, Redcliffe Queensland 4020 Australia Http://www.flowbiz.com.au info@flowbiz.com.au +61 7 3283 6215

. 1. FESTIVE SEASON -

DONATION TO CAMP QUALITY 1.

2. IT’S THE RULE– NEW PRODUCT SAFETY RULE

3. DASHBOARDS – FLEET MANAGERS MAKE FASTER, BETTER BUSINESS DECISIONS 4. NEW NCR/CORRECTIVE ACTION SYSTEM 5. FOOD PILOT PLANT

FESTIVE SEASON – DONATION TO CAMP QUALITY

To all our fabulous and loyal clients and potential clients we wish each and everyone one of you a safe and enjoyable break over the coming festive season. We have decided to donate what we would normally expense for travelling and traditional Christmas activities (other than a staff Christmas gathering) to Camp Quality. www.campquality.org.au Camp Quality is the children’s family cancer charity that believes in bringing optimism and happiness to the lives of children and families affected by cancer through fun therapy. Camp Quality believes laughter is the best medicine. 2.

IT’S THE RULE– MEETING THE NEW PROD UCT SAFETY RULE

Business owners need to be aware and prepared for new mandatory product safety reporting requirements that begin 1 January 2011 ACCC deputy chair Peter Kell has warned. The new mandatory product safety reporting requirements powers of the ACCC mean that as soon as a business becomes aware that a product or related service they have supplied has caused, or may have caused serious injury, illness or death, the business is required to notify the ACCC.

The Rule of 2 If a supplier becomes aware of an incident (whether this occurs in Australia or overseas) where a person has suffered death or serious injury or illness which was associated with a consumer good (or a product related to a service) it has supplied, the supplier must, within two days, give a notice of this to the Commonwealth Minister. It is an offence not to comply with these requirements.

The Penalties? NEWSLETTER OPT OUT You have received this newsletter as a current client or we have you on record as being interested in FlowBiz such as subscribing through our web page. If for any reason you do not want to receive this newsletter please send an email to info@flowbiz.com.au with the word Unsubscribe in the subject heading

A supplier who fails to notify the Commonwealth Minister as required may be found guilty of a criminal offence and be liable to a penalty of $16,500 for a body corporate or $3,300 for a person other than a body corporate. This is an offence of strict liability, so a court is not required to consider whether the person intended not to notify the Minister before finding them guilty.

Meeting the Challenge As this can affect so many of our smaller clients such as electricians, manufacturers, or any consumer driven business, FlowBiz will be releasing an on-line subscription based complaint handling system that also handles the mandatory reporting requirements in one easy to use and affordable package. This is due for release in early 2011. We are currently waiting for ACCC to finalise its reporting requirements we will then launch the new system under the MyWorkflow Banner. If you would like further information contact your local FlowBiz representative or direct to sales@flowbiz.com.au Workflow and Business Process Management Software Technology and Solutions Page 1


3.

NEW NCR/CORRECTIVE A CTION SYSTEM

Many of our users utilise the complaints handling and issue management system and have commented that they would like to see the issue management more aligned to traditional ISO type of approaches. In line with feedback we have now redesigned the issue management that allows us to focus on specific needs such as: • Help desk • Nonconformance reporting • Complaints • General Issue Management All systems now utilise a common corrective action interface that provides discrete reporting and a better view of organisational activities. General release 3.65 will be available in Q1 2011. The FlowBiz Dashboard builder helps business visualise better the data within the FlowBiz environment. Actionable items can be linked to workflows so that a Business Intelligence interface can instantly interact with any item within the system from one simple to understand interface. Our Transport Implementation partners, Fleet effect have requested over 55 dashboard items to provide their client with never before realised intelligence regarding a large fleet its utilisation and items such as compliance and safety.

4.

DASHBOARDS – FLEET MANAGERS MAKE FASTER BETTER B USINESS DECISIONS

Our Transport and Logistics partners, Fleet Effect, have partnered with FlowBiz to deliver what can only be described as a world class transport solution to a large vehicle fleet in Queensland. Fully utilising the FlowBiz workflow technology Platform, the system delivers an amazing array of business intelligence dashboard items from Eco driving information through to fleet utilisation. More than 55 different dashboard items have been developed to provide business intelligence to the executive and operational staff. For further information contact terry@flowbiz.com.au

http://www.fleeteffect.com.au

Figure 1 - Sample Dashboard Items

Pilot Plant Capabilities and features • • • • • • •

• • • •

located 15min south of CBD built to food grade standards Safe Food Production Queensland registration five flexible layout processing areas with plug and use service droppers providing: general processing high hygiene cool room for fresh product handling thermal processing and drying warm room for thermal operation or fermentation high hygiene cold room for meat processing six cold rooms dry goods storage and equipment stores over 120 individual food processing units including freeze drier, spray drier, membrane filtration, thermal processing including UHT and pasteurisers, high pressure processing unit a comprehensive services plant providing steam, compressed air, RO water, chilled water hot water and individual room air.

5.

NEW FOOD PILOT PLANT

Recently Terry Sinkinson, FlowBiz Managing Director, was invited by DEEDI to tour the Pilot Plant at the Health and Food Sciences Precinct, Coopers Plains, Brisbane. This is a state of the art facility designed specifically to service the needs of the Queensland and Australian food industries. The food grade pilot plant and associated food technology, sensory and consumer science facilities are available to conduct scientific research and trial new products or processes. The facility is shared by scientific staff from the Department of Employment, Economic Development and Innovation (DEEDI) and the Commonwealth Scientific and Industrial Research Organisation (CSIRO). It allows researchers and industry to experiment and produce trial product under industrial conditions up to 1000 I batches. This impressive facility provides a service that lowers the risk for investments in full production. The scientists and staff can amongst other deliverables assist in: • process development and trials • products for market evaluation • research For Further information contact: Mr Paul Burt t +61 7 3276 6003 m 0423827261 f +61 7 32166591 e paul.burt@deedi.qld.gov.au a Block 11, 39 Kessels Road Coopers Plains Qld Australia 4108 Workflow and Business Process Management Software Technology and Solutions Page 2


FlowBiz Newsletter December 2010