Page 31

INFORMATION TECHNOLOGY Our Information Technology (IT) program supports FDOHEscambia’s technological needs and infrastructure. The IT Help Desk serves as the primary contact for all issues related to computer, network, and telecommunications systems, allowing IT staff to provide the highest level of support and work quickly to resolve reported technology issues.

3,028 100%

IT HELP DESK TICKETS COMPLETED ITEMS IN COMPLIANCE WITH DOH INFORMATION SECURITY AND PRIVACY STANDARDS

FACILITIES & MAINTENANCE The Facilities & Maintenance program ensures a clean, safe, and maintained working environment. Staff inspect buildings and structures to detect malfunctions and also perform routine maintenance as well as support specific building, conference room, and vehicle needs through the

ABOVE FDOH-Escambia IT: Rudy Lopez, David Gordon, Ivan McIntyre, Yla Kaibigan, and Jamie Kidwell

2018 SPECIAL PROJECTS All Sites: •

with LED lighting at all locations. The

Help Desk system.

1,892

Parking lot lighting systems were replaced update increased parking lot visibility and

FACILITIES HELP DESK TICKETS COMPLETED

decreased energy consumption by more than half. •

RetroFit Bottle Filling Stations were installed to provide water bottle filling at all locations.

Fairfield: •

LED lights were added at every exit as an increased security measure during nighttime hours.

Old 500-watt hallway lighting was replaced with LED lighting to increase visibility and decrease energy consumption.

Concrete pavers were added to the front of the Fairfield facility to accommodate the local farmer’s market vendor.

Downtown Center: •

Automatic gates were installed at the Downtown Center parking lots, increasing physical security for department vehicles.

Northside: •

Hurricane shutters were added to the Northside facility for increased physical safety during hurricanes.

LEFT Facilities staff, Anthony Caudle and Joe Ignotis, perform maintenance at Fairfield

E S C AM BIA H E AL T H 2018 YE AR IN RE VI E W

|

29

Profile for Florida Department of Health

Escambia Health 2018 Year in Review (Annual Report)  

Escambia Health 2018 Year in Review (Annual Report)