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Developing the World’s Leading Hotels

Beverage Training and Consultancy


Contents 3 ABOUT US

12 BARISTA COURSE

17 PRE-OPENING

About Fling International and what we do

Turn your team into trained Project management and coffee professionals training at a crucial time

7 COURSES

13 MOLECULAR

18 COCKTAIL MENU

Specifically designed for the MIXOLOGY COURSE DEVELOPMENT international hotel and Ground breaking drinks and Contemporary & signature resort market techniques bar menus for guest impact

8 COCKTAIL COURSES 14 FLAIR TRAINING

20 RECRUITMENT

Professional Fling bartender Generate a buzz and training courses improve your bottom line

Find the right candidate for the right price

10 WINE COURSE

15 WAITER COURSE

20 EVENTS

Professional wine training for hotels and resorts

Ensure your whole team are on the right level

Event menus, staff and management

11 NON-ALCOHOLIC

16 CONSULTANCY

21 OUR CLIENTS

BARTENDER COURSE Designed for spas, healthy menus and dry properties

Our experience can help you

Who we’ve worked for

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About Us Fling International is a group of professional bar developers and hospitality operators dedicated to the improvement of bartending, bar operation, hospitality training & guest experience worldwide.

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Since 2003, Fling International has “set new standards� providing unrivalled professional bar training and consultancy to some of the most exclusive hotels and resorts in the world. Fling International are committed to redefining the experience of your guests through global knowledge, efficient working ethics, innovative beverage development and creative staff training. This intelligent balance between substance and style places us singularly to provide world-class training and consultancy to an increasingly competitive hospitality market. Fling International is a results-led company that builds sustainable partnerships We deliver comprehensive and flexible training programmes that can be tailored to suit individual requirements and budgets Our privately owned bar-restaurant in South East Asia provides us with invaluable experience as successful hospitality operators We have developed specialised, interactive training materials for staff who speak English as a foreign language

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Our UK, UAE & SE Asian bases provide a global knowledge of the latest trends and developments in the bar and beverage scene We have an in-depth and holistic knowledge of hospitality operation through the private management of food and beverage franchises We have 9 years operating experience providing world class training and consultancy to luxury hotels and resorts We have a pool of international consultants with experience providing training and consultancy for professional cocktail bars


Why Fling International?

Highly motivational training courses that reduces employee turnover

Increased repeat custom through improved guest satisfaction

Improved sales through proven salesmanship techniques

Driven by innovation, enthusiasm & uncompromising quality standards

Interactive training keeps trainees intrigued, inspired and involved

Highly adaptable to regional and logistical challenges

“Fling is the most professional bar consultancy firm I have had the pleasure of working with.� Remon Alphenaar, Group F&B Director. Six Senses

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“The training was able to set some sleeping souls on fire and taught beginners a lot of interesting new things about the products.� Christoph Winkel, Assistant Manager, Millennium Hotel Abu Dhabi


COURSES


Professional Bartender Course (1 Week Course) Times Number of Participants Requirements Content Certification Cost

35 hours (5 days; 7 hrs/day) 12 max No previous experience required All the skills & theory required to turn your staff into consummate professionals Examination and graded PBC Fling International Accredited Certificate ÂŁ1495 The People Understanding the role of the bartender; customer service; the customer journey; observation, anticipation and communication The Products An introduction to alcohol; beer production, styles & service; wine production styles & service; spirit production, styles & service The Tools Equipment and glassware recognition; station management; drink presentation; professional garnish procedures and ingredient preparation

The Techniques Professional drink making theory and procedures; pouring and measurement; build, stir, shake, pass, layer, muddle & blend

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The Drinks Classic cocktails I (popular classics) and international cocktails; origin, history, recipe, procedure, presentation & service


Advanced Bartender Course (1 Week Course) Times Number of Participants Requirements Content Certification Cost

35 hours (5 days; 7 hrs/day) 12 max Fling International Accredited PBC certificate In-depth knowledge & advanced techniques to take your team to the next level Examination and graded ABC Fling International Accredited Certificate £1750 The People An insight into the history of the bartender and the effects of world events on the modern bartending trade The Products The history of alcohol; origin, history, etymology, production & styles of vodka, gin, tequila, rum, cachaça, brandy, whisk(e)y, sake, aperitifs & liqueurs The Tools Advanced equipment and glassware recognition, history & use; contemporary garnish procedures and ingredient preparation

The Techniques TASTE© - signature cocktail analysis; breaking down classic techniques for an in-depth understanding of cocktail structure and the building blocks of mixology The Drinks Classic cocktails II (essential classics) and signature concept cocktails; origin, history, recipe, procedure, presentation & service

Master Bartender Course (1 Week Course) Times Number of Participants Requirements Content Certification Cost

35 hours (5 days; 7 hrs/day) 12 max Fling International Accredited ABC certificate The pinnacle of beverage training to turn your bartenders into master craftsmen Examination and graded MBC Fling International Accredited Certificate £1995 The People An detailed look at famous and internationally renowned bars, bartenders and drinkers and how they have shaped modern day bartending The Products Up-selling; speciality spirit knowledge; vodka, gin, tequila, rum, cachaça, brandy & whisk(e)y brand USP’s, comparisons and tastings The Tools Specialist equipment recognition, history & use; signature garnish procedures, contemporary infusions and home-made ingredients

The Techniques Advanced TASTE© - breaking down contemporary and cutting-edge techniques; cocktail classifications; an introduction to molecular mixology The Drinks Classic cocktails III (lost classics), signature concept cocktails, modern twists, competition and molecular cocktails

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Wine Training Course (1 Week Course) Times Number of Participants Requirements Content Certification Cost

35 hours (5 days; 7 hrs/day) 12 max No previous experience required In depth wine training specifically designed for hospitality service Examination and graded WTC Fling International Accredited Certificate ÂŁ1495 Description: This practical wine course can be implemented immediately into the live service of your restaurant or bar. We have passionate and knowledgeable professionals with years of experience waiting to help your team.

The Sommelier: Sommelier & Wine service The Wine: The basics of wine, grape varietals and winemaking The Service: The Service: How to open, pour and decant wines

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The Customer: The Customer: Salesmanship and upselling, customer service, and conflict resolution. The List: The List: Your wine list and food matching.


Non-Alcoholic Bartender Course (1 week Course) Times Number of Participants Requirements Content Certification Cost

35 hours, (5 days, 7hrs/day) 15 max No previous experience required Bespoke course for spas, dry hotels, and healthy drink menus Examination and graded NBC Fling International Accredited Certificate ÂŁ1495 The People Understanding the role of the bartender; customer service; the customer journey; observation, anticipation and communication The Products The ingredients, their qualities, flavour and health benefits including their history and origin. The Tools Equipment and glassware recognition; station management; drink presentation; professional garnish procedures and ingredient preparation

The Techniques Professional drink making theory and procedures; pouring and measurement; build, stir, shake, pass, layer, muddle & blend The Drinks Classic & international non-alcoholic cocktails; iced tea, iced coffee, lemonade, fruit, herb and spice-based cocktails; recipe, procedure, presentation & service


Barista Training Course (1 Week Course) Times Number of Participants Requirements Content Certification Cost Description

35 hrs (5 days; 7 hrs/day) 10 max No previous experience required The art and technique of professional coffee making Examination and graded BTC Fling accredited certificate £1495 The term Barista describes a skilled coffee professional; someone with an in-depth understanding of coffee and a high level of ability in all aspects of its preparation. Including comprehensive knowledge; breaking down coffee from its romantic origins to the rise of the global coffee chains; investigating the geography, classification and production of coffee from planting to grinding. Our barista course covers; station management, espresso extraction, milk steaming, classic recipes, contemporary techniques, equipment maintenance and trouble shooting.

“I’m very happy to say the training went very well, and I’ve had a great response from my team.” Andrew Jansson , Director F&B, Shangri La Kerry Hotel, Beijing


Molecular Mixology Course (1 Week Course)

Times Number of Participants Requirements Content Certification Cost Description

35 hrs (5 days; 7 hrs/day) 10 max None required but preferably PBC standard as minimum The latest in drink making and cocktail innovation Examination and graded MMC Fling accredited certificate £1495 Born out of Ferran Adrià’s ‘elBulli’ restaurant these innovative techniques and spectacular presentations are at the cutting-edge of beverage development. Our signature molecular cocktail analysis & evolution training; breaking down the techniques to give your bar team a full understanding of cocktail structure and the ability to develop ideas of their own. Our molecular mixology course covers; ingredient & equipment recognition and handling; foams, mists, airs, gels, spherification, smoking, sous-vide & suspensions.

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Bar too busy or maybe you can’t release staff for a full day training? We can help. All our courses can be conducted in a way that suits your bar and team.

Flair Bartender Course (1 Week) Times Number of Participants Requirements Content Certification Cost

35 hours (5 days; 7 hrs/day) 12max No previous experience required The practical application of flair bartending to turn your staff into showtenders Examination and graded FBC Fling International Accredited Certificate £1495

Description

We believe that flair is simply about taking good service to the next level and enhancing the overall experience of the guest. Whether this is a joke and a smile, the flick of a napkin or the spin of a bottle, we will show your bartenders how to uphold the highest service ideals while creating an aura of excitement around the bar.

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Our course will motivate your team with new ideas, skills and techniques to enthral your guests while engaging a “service first, flair second” policy to ensure that entertainment never gets in the way of sales.


Professional Bar Waiter Course (2.5 Day Course) Times Number of Participants Requirements Content Certification Cost

17.5 hours, (2.5 or 5 days, 3.5 hr per session) 15 max No previous experience required Ensure the whole beverage team is fully equipped to deliver your menu None ÂŁ995

Description

The bartenders are trained to deliver stunning drinks and guest experience. The menus are designed with stylish, contemporary cocktails to promote your venue concept with the perfect drink for every customer. Now let us give your serving staff the knowledge to sell them. This specialised course focuses on ensuring bar waiters have full understanding of the ingredients, techniques, presentation, sales points and service of your beverage product. We combine elements from our professional bartender and menu development courses with to ensure the whole team is on song.

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Consultancy “101 just won "Best New Bar" at the Time Out awards and the congratulations should be shared with you for the work that you put in getting us up and running” Raimond Weultjes, Operations Manager – 101, One&Only The Palm

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Pre-Opening & Opening Support We understand the pressures of delivering a premium beverage product right from day one. Our attention to detail, commitment to hands-on implementation, adaptability to regional and logistical challenges and uncompromising quality standards allow us to offer unrivalled support for your team from project to operation. 

We will develop and implement a signature beverage product in line with your property’s concepts, location and luxury status

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Provide comprehensive theory and practical training for selected beverage staff including Fling International’s signature training courses and content

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Provide support for the organisation and delivery of pre-opening events and an immediate response to the unforeseen issues that occur during opening and pre-opening programmes

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Create detailed outlet-specific operational manuals to ensure the consistent and sustainable delivery of all standards and procedures implemented by our team during the opening period

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Recent openings include One&Only The Palm Dubai, Six Senses Laamu,, Shangri La Maldives, W Hong Kong

Tailored Training and Menu Solutions Every outlet and property is different, with it's own strengths and weaknesses and, with no universal remedy available, a bespoke solution is often required. Whatever you would like addressing we will tailor our services to your staff, beverage product, management team and property, creating a package to fit your budget, timing and unique requirements. Simply tell us what you need and we’ll make it happen. We ensure that our services are bespoke, leading-edge and practical for all, providing highly experienced consultants and trainers to create contemporary beverage products, custom made training packages and tailored concepts. Our trainers and consultants are all qualified bar professionals with many years practical experience and include some of the best talent from the UK and around the World.

“It was a pleasure working with you and in case of any future bar openings, I will definitely hire Fling again” Andre Lange, Director of Food & Beverage, Sheraton Doha

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Menu Training (1 week) Duration Number of Outlets Cost

6 days 1 £1495

Description

Your beverage menus should be a reflection of the bar itself; celebrating the concept, driving sales and keeping your bar on your guest’s lips. We will create a bespoke cocktail selection based on the outlet concepts with an equal product mix of classic, contemporary and innovative signature cocktails.

“Fling have a passion for creativity that has led to a range of innovative cocktails in our properties that neatly match the venue concepts” Martin Jones, Vice President of Food & Beverage, Starwood Asia Pacific


Full Menu Development (2 weeks) Duration Number of Outlets Cost

14 days 1 £2495

Description

A full review and upgrade will revitalise both staff and guests while ensuring your outlet is positioned as the market leader for beverage concept and delivery. We conduct a full equipment, glassware and spirit audit plus menu development and review of bar efficiency to create a detailed outlet-specific operations manual documenting all beverage standards, recipes and operating procedures. A further day will be dedicated to the outlet management to ensure a successful handover from project to operation and sustainable delivery of the product.

“The cocktails Fling have implemented in Vista Bar & Lounge at One&Only Cape Town are some of the most creative in any bar I have ever seen.” Patrick John, Group Food & Beverage Director, Kerzner International

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Recruitment Looking for a mixologist, bar manager or F&B Professional? Our flat fee model means simplicity is the key to filling a position in your property. £595 on salaries up to £15,000 £695 on salaries from £15,001 to £40,000 £795 on salaries over £40,001 Process every position through our database search and our advertising partners to ensure that we attract the highest amount of quality applicants possible. Our focus is on supplying UK and European staff on semipermanent to permanent roles on a full time basis. Our advertising agreements enable us to promote to your role to the entire UK bar community.

Event Management From 50 to 5,000 guests, Fling International can provide all of your speciality beverage needs to leave guests with an everlasting memory of your event. Whether an anniversary, wedding, birthday, launch party, corporate meeting or opening ceremony Fling International will design a signature cocktail selection, organise the bar set-up, coordinate your team and help deliver the event. We will provide a detailed beverage plan and complete ingredient list prior to the event while placing an experienced consultant onsite to ensure the smooth running of your function.

“I’m still amazed at what was achieved delivering a world class event.” Patrick John, Atelier EPJ, Partner

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Our Clients MIDDLE EAST & NORTH AFRICA

INDIAN OCEAN & SOUTHERN AFRICA

Hilton Middle East & Africa Millennium Hotel Abu Dhabi, UAE One&Only Royal Mirage Dubai, UAE One&Only The Palm Dubai, UAE Sheraton, Doha Doha, Qatar Six Senses Evason Ma'in, Jordan Conrad Cairo, Egypt La Residence des Cascades, Egypt Mazagan Beach Resort, Morocco

One&Only Le Saint Geran Resort & Spa, Mauritius Sun Resorts Long Beach, Mauritius The Oberoi, Mauritius Le Touessrok Resort & Spa, Mauritius One&Only Cape Town, South Africa Hilton Middle East & Africa Hilton Sandton, South Africa Hilton Labriz, Seychelles Hilton Northolme Resort & Spa, Seychelles Le Méridien Fisherman’s Cove, Seychelles Lemuria Resort of Praslin, Seychelles Hilton Windhoek, Namibia

EAST ASIA

SOUTH ASIA

Shangri La Kerry Centre Beijing, China The Mira Hong Kong, China W Hong Kong, China St Regis Tianjin, China St Regis Sanya, China Kempinski Hotel Beijing, China Sheraton Grande Ocean Resort Miyazaki, Japan

Shangri-La's Villingili Resort and Spa, Maldives Six Senses Laamu, Maldives W Hotels Retreat & Spa, Maldives Kanuhura Resort & Spa, Maldives One&Only Reethi Rah Resort & Spa, Maldives Banyan Tree Vabbinfaru, Maldives Constance Halaveli, Maldives

EUROPE & AMERICAS

SOUTH EAST ASIA

Jumby Bay, A Rosewood Resort, Antigua Piracy Corporation (representing Orangina) United Kingdom Palm Sugar Lounge Liverpool, United Kingdom

Laguna Resort & Spa, Bali Le Meridien Bangkok, Thailand Nusa Dua Hotel & Spa Bali Sheraton, Hanoi, Vietnam Sheraton, Pattaya, Thailand Conrad Bangkok, Thailand Four Seasons Bangkok, Thailand The Spirit House Bar & Restaurant Vientiane, Laos

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www.flingibs.com information@flingibs.com +44 (0) 7854 801 098 Registered in England: 481 3332 Tax Number 934 6777 81


Fling International Brochure 2012