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Managed Service Provider


What is Managed Service Provider A managed service provider (MSP) is a type of IT service company that provides server, network, and specialized applications to end users and organizations. These applications are hosted and managed by the service provider. Managed service providers tend to be Web hosting or application service providers that allow users to outsource their network and application resource procedures under a delivery agreement.


Types of Managed Services Pure Play MSPs:

It tend to have a smaller worldwide footprint and define themselves more as a management service provider than a managed service provider. They focus on monitoring network and applications performance

Staffing-legacy MSPs: Typically have separate MSP and staffing divisions which operate independently of each other. These mid-level MSPs take great pride in offering as wide a range of services as possible, and they take greater responsibility for a client’s business.

High-level MSPs:

Offer true one-stop shopping, allowing their clients to outsource their entire IT operations if they so desire. They also offer the lower levels of service that mid-level MSPs do, as well as a full range of long-established managed services.


How to Manage a Managed Service Provider

Vet the technical team:

An MSP should feel like an extension of your IT organization. Though you may be outsourcing to an MSP to offload the hassle of managing an internal team, the onus is still on you to make sure the people you’ll be working with have the right technical and people skills to ensure a positive working relationship.

Consider the terms of the agreement:

Like any professional services

organization, MSPs are looking for recurring revenue.

Manage costs: When you first start with an MSP, they will work closely with you to get to know your network so they can offer the right solution, and will also be looking for opportunities to offer you additional services.

Lock in service and support:

Like any service agreement, it is critical to establish a service-level agreement (SLA) – whether that’s a specific uptime guarantee or premium support. It is also critical to establish and document what level of proactive maintenance and consultancy you expect.


Benefits of Managed Service Provider 1. Future Proof Services, Using Best-of-breed Technology 2. Low Capital Outlay And Predictable Monthly Costs 3. Flexible Service 4. Converged Services 5. Highly Resilient, Secure Infrastructure 6. Expertise 7. Centralisation 8. Increased Service Levels 9. Disaster Recovery And Business Continuity 10. Green And Lean


Pros and Cons Of Managed Service Provider

Pros of Managed Services

•It is the responsibility of the MSP to fully manage IT to the expectations of the business owner and/or management team (Client). This frees the Client to fully focus on its core activities to achieve their business goals. •A knowledgeable and qualified MSP can bring best practices to projects and IT management that can provide short-term and long-term benefits. •Employee and knowledge retention are no longer a concern, as MPS bring a full team of experts and tools to you, not just an individual. •When Managed Services are implemented correctly, a MSP can save the Client real dollars when compared to the cost of a full-time employee.


Cons of Managed Services • Unqualified MSPs can be reluctant to assume full management and support responsibilities for IT. • Miscommunication between MSPs and a Client can lead to lack of understanding and misaligned priorities. • If the MSP is executing the job properly, resulting in IT functioning properly and smoothly, it is often difficult for the Client to understand what they are paying for. • Clients are often caught in the middle between an application provider (or any other vendor) and the MSP when there is a problem. This is mitigated when the MSP takes responsibility to get the problem fixed by working with the other vendor.


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Managed service provider  

A managed service provider (MSP) is a type of IT service company that provides server, network, and specialized applications to end users an...

Managed service provider  

A managed service provider (MSP) is a type of IT service company that provides server, network, and specialized applications to end users an...

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