> flavour tablet review
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“Customers love the touchscreen technology and the venues say it is having a huge impact on the way they manage their businesses and with customer retention levels. “It also gives customers the option of subscribing to the venue so they can stay in touch and receive news of the latest events and offers via email campaigns.” The ‘How are We Doing’ tablets allow diners to instantly rate their food and service and their comments are then sent directly to management and via live feed to Facebook, Twitter and company websites. The system also includes a trigger for any diners who have the unlikely experience of a negative review which alerts restaurant managers immediately via text message. Andy added: “The vast majority of people leave highly positive feedback but in the instance that there is a negative review, management can tackle this immediately. “The system is fully managed with monthly reports produced including geo-graphically identifying where customers have come from. “By gaining people’s views these venues can see how we they can improve and keep their customers coming back. “I am positive that the system will be a fantastic addition to the hospitality sector.” For more information on ‘How Are We Doing?’ please visit www.how-are-we-doing.co.uk or call Andrew Reynolds on 07703 619175. 29