FLAGSTAFF POLICE DEPARTMENT ANNUAL REPORT 2015 Communications
Members of the Consolidated City and County Communications Center provide law enforcement, fire and emergency medical dispatch to an immense geographic area. Accomplishments In 2015, the Communications Center hired nine and continued training seven Emergency Communications Specialists. Staff answered a total of 221,495 calls from the public. This included 56,488 calls that were received via 911, and 165,007 non -emergency incoming calls. Staff dispatched 78,603 calls for service to l aw enforcement and fire units. On October 1, 2015, Summit Fire Department reinstated their contract with the Flag staff 9-1-1 Communications Center for dispatch services. Personnel were able to keep fire response time from receipt of call to dispatch at or under one minute, (0.23 seconds) a National Fire Protection Agency best practice. Additionally, the Center main tained a 12 month average patrol response time of 4.32 minutes, from receipt of call to arrival of first unit on scene of priority one calls, better than the national benchmark and in line with our goal of under five minutes. City and County staff continue d to work with our on -site Geographic Information Systems (GIS) employee on regular installs of fresh versions of the CAD and Vela maps. These maps are utilized to assist communications personnel to direct public safety responders who respond to 911 and a ll other call activity as they travel to the location of an incident. Map enhancement is an ongoing priority to maintain maximum efficiency and accuracy of call responses. On medical calls, while emergency services are responding, communications person nel perform Emergency Medical Dispatching (EMD). An emergency medical dispatcher is a certified tele communicator, tasked with the gathering of information related to medical emergencies, and offering assistance and pre -arrival medical instructions by voic e prior to the arrival of Emergency Medical Services (EMS). The term Emergency Medical Dispatcher is also a certification level and a professional designation, certified through the National Academies of Emergency Dispatch. In 2015, 12,411 Emergency Medic al calls were received by the Flagstaff 911 Communications Center and EMD was attempted or performed 93.5 % of t he time where EMD was possible. In 2015, all Emergency Communications Specialists completed monthly training from Police Legal Services, an on -line training used to strengthen the professional skills of Emergency Communication Specialists by reinforcing classroom training and supplementing agency -specific practices. Several employees benefited from Crisis Communications and Suicide Prevention training, Active Shooter Training, Verbal Judo, Best Practices in Public Safety for the Hearing Impaired training, Denise Amber Lee Training and CPR training. Additionally, six Emergency Communication Specialists attended and graduated from the Waleta Publi c Safety Dispatch Academy with two earning the academic award.