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Learner Handbook 2014 It gives me great pleasure to welcome you to Croydon Voluntary Action and to wish you every success in your training with us. Croydon Voluntary Action runs a number of short, medium and long courses. We really hope you enjoy your time with us and that you will use your course or workshop to fulfill your ambitions Our aim is to ensure that you as one of our valued learners not only achieve your potential, but will surpass it. We are committed to your success because your success is our success. As one of our learners, we care about you and will be available to help you should the need arise. We are delighted that you have chosen to study and train with and I hope your time at CVA will be marked by success and enjoyment.

Entry Requirements: Each course will have its own entry requirements. Please refer to our Course Specific Literature or phone us for more detail Training Formats:

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We have three training format options available, 1) face-to-face (intensive), 2) work based or 3) blended learning. Both options will take into account your preferred learning style and you will be taught at a pace you find comfortable. Certification – sometimes we run accredited as well as non accredited courses. Here are some of the Accredited Bodies we use: •

CYQ

NOCN

City & Guilds

ASDAN

ILM FREE Taster sessions: Come along to one of our free open evenings, which run throughout the year. Our Tutors and members of the Team will be available to discuss:

Different training routes available to you

The training and support you'll receive whilst studying

Career paths, once you're qualified

Continuing professional development At our Open sessions, you'll also get the opportunity to check out the course venue, course manuals and meet other potential students. It's free to book, so just call our Course Advisors on 020 8253 1263 and reserve a place on our next session. Visit our website: www.cvalive.org.uk for more information: Re-sits: On accredited training courses, you may have to re-sit a module you do not pass first time around. We will work with you to achieve this Assessment on Accredited Courses 2


Accredited Courses have modules and usually you must pass the relevant modules to gain the Award or Certificate. Assessment can be by the following: •

Multiple choice theory papers

Practical assignments

Portfolios

Work-based Assessments

Practical – you may be required to bring one helper for your practical assessment

Our Enterprise is in the process of starting up new courses Malpractice by Students on Assessed Accredited Courses All assessments, practicals and assignments should be completed and undertaken by the Learner. To copy someone else’s work or exam is known as plagiarism and will not be accepted in any part of your assessment. To ask someone else to sit your practical exam is equally not permitted. Instances of malpractice include: o Copying some or all of another person’s written work with or without their consent o Getting someone else to help you complete the assignment or practical o Deliberate failure to reference work properly Anyone suspected of plagiarism will be subject to a full investigation by CVA and will be notified to the relevant Awarding Body

Appealing against your final unit mark or an assessment decision 3


All students have the right to appeal against their final unit assessment. However, this should not be undertaken lightly. The only grounds for appeal are that: o You believe that the Tutor / Assessor has made an error or regulations have not been properly followed o We were unaware of circumstances that could have significantly affected you during assessment and you have a relevant reason why you did not use the extenuating circumstances You cannot appeal simply because you are unhappy with the mark or classification. Before mounting an appeal, please consult Terence Doherty – CE Fit4All.biz. Enrolment: All Learners and students will be enrolled as a Learner with Croydon Voluntary Action – CVA CVA is based at the CVA Resource Centre, 82 London Rd, West Croydon, CR0 2TB

Student feedback and complaints procedure: We are always looking to improve what we do and your comments are always welcome. At the end of each course we will ask you to complete a written student feedback form If you have any suggestions that would improve our procedures, please contact us either by telephone: 020 8253 1263 or by email to training@cvalive.org.uk However, if you have a serious complaint or concern please refer to our complaint procedure below. Feedback/Complaints Mechanisms This procedure applies to both our internal and external customers. If you have a complaint about how you have been treated during the training process or feel that the standard of service you have received has not been appropriate please do not hesitate to contact us at Croydon Voluntary Action In all cases we will endeavor to respond to your complaint within 7 working days.

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Tolerance of others Croydon Voluntary Action is firmly committed to the principles of equality and diversity. We respect, tolerance and harmony and expect all our learners and visitors to be part of that ethos. Students and Trainees, like our staff, enjoy the benefits of freedom of expression and enquiry. This is essential in giving you the opportunity to develop your thinking, independence and self confidence. However, this is a privilege that is only possible through being a good academic citizen. This means respecting the views of others even when we do not necessarily agree with them. It implies taking your turn to listen as well as speak. It means working and cooperating with a wide range of fellow students, lecturers, professional support staff and work-based practitioners in a wide variety of learning settings. These expectations are not meant to constrain your thinking. These are simply values that make a ‘higher’ education possible. CVA Premises: http://www.cvalive.org.uk/AboutUs/CVAProperty.aspx Transport: How to find us: We’re well served by Public Transport The following buses stop in Central Croydon: 50, 60, 64, 75, 109, 119, 154, 157, 166, 194, 197, 198, 250, 264, 289, 312, 367, 403, 405, 407, 409, 410, 412, 450, 455, 466, 468, T33, X26, X68. Croydon is served by the A232 east/west and the A23 north/south main roads. The A23 links Croydon, via the M23, with the M25 Junction 7/8. Central Croydon is 10 miles from the M25 Junction 7/8. There are also many cycle routes leading into Croydon. Croydon has two mainline rail stations: East Croydon Rail Station (10 mins walk) has a good rail service to many stations including: Bedford, Brighton, Caterham, Clapham Junction, Crawley, East Grinstead, Gatwick Airport, Haywards Heath, Kings Cross, Lewes, London Victoria, London Bridge and Redhill. West Croydon Rail Station (two minutes walk) has a good rail service to many stations including: Crystal Palace; Dorking; Epsom; Guildford; Horsham; London Victoria; London Bridge; Mitcham and Sutton.

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There are three main Tram routes: Tramlink 1 - Serving West Croydon, East Croydon, Sandilands, Addiscombe and Elmers End. Tramlink 2 - Serving West Croydon, East Croydon, Birkbeck and Beckenham Junction. Tramlink 3 - Serving Wimbledon, Mitcham Junction, West Croydon, East Croydon, Sandilands, Addington Village and New Addington Car Parking: We have limited street parking via Pay-for Meters. Once you are enrolled on course code: F4A 002 or F4A 004 or F4A 005 we can offer you up to three hours a day FREE Parking at our Easy Gym Car Park.

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Learner handbook cva 2014