Fish Friers Review Issue 2 2019

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BRINGING THE FISH AND CHIP INDUSTRY TOGETHER SINCE 1913 ISSUE 2 // MARCH 2019

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WELCOME TO THE

FRIERS

FISH

REVIEW

CONTENTS

Firstly we are absolutely delighted to announce James T Blakeman Co Ltd & Henry Colbeck Ltd as joint Principal Sponsors of this year’s NFFF Ball which is heading to Newcastle-upon-Tyne. Having worked closely with both companies in the past we believe we can achieve a night that will be remembered long into the history of the NFFF! As we move into spring we edge ever closer to Easter. Good Friday is usually a very busy day for shops and a day where you may get customers that don’t usually visit your outlet... this is your chance to hand out vouchers to try to encourage them to visit again. What better opportunity to showcase what you do and use it to your advantage!

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CONTACT US

National Federation of Fish Friers Federation House, 4 Greenwood Mount Leeds LS6 4LQ Tel: 0113 230 7044 E-mail: mail@federationoffishfriers.co.uk Web: www.nfff.co.uk

FISH FRIERS REVIEW Issue 3 Booking Deadline - 5th April 2019 Copy Deadline - 12th April 2019 Publication Date - 10th May 2019

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Fish Friers Review

PRESIDENT’S NOTES

We are currently in Exhibition Season and the NFFF are always on hand to meet members and have a chat about everything fish and chips. If you are at one of the exhibitions, then please feel free to visit our stand and say hello. It is also time to start looking at the awards again. These are a great tool to promote your business and to have something for your entire team to work towards. There is no cost to enter and they really do make a difference… what have you got to lose? There are lots of categories to choose from so if you want any advice then contact your local NFFF Regional Director or speak to either the NFFF or Seafish at one of the exhibitions. On the 1st of April the first NFFF area meeting in Scotland for many years will take place. Colin Cromar, NFFF Regional Director for Scotland, will be in the chair supported by NFFF President Andrew Crook. This meeting will take place in Peterhead but there are already plans for a meeting further south in Scotland and in other parts of the UK. We have a great network online but it’s even better to be in the same room as other fish friers. We hope to see as many shops there as possible, Members and Non-Members. On the 7th of June we will all be celebrating National Fish and Chip Day. Again, this is a great tool to encourage the general public to think about fish and chips and hopefully drive sales across the country. You don’t need to run an offer, all we ask is that you take part and celebrate our great dish! Its not just about your shop, it’s about working together to raise the profile of fish and chips and get as much attention as possible, so if your shop is busy its even more reason to take part and join in the celebration! Don’t forget the New NFFF website NFFF.co.uk is now live with our new Members Area… this will grow over time and provide members with useful documents and information. If you need access then contact the office on 0113 2307044.

Andrew Crook NFFF President

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NFFF MEMBERSHIP PORTAL Open letter to TESCO! Following an email circulated by TESCO supermarket titled ‘Ditch the chippy and still enjoy your Friday fish and chips’ on Friday 1st March, the NFFF acted to produce an open letter in response. As one of last great independent retailers left on the high street fish and chip shops were supported when the NFFF responded back to TESCO. If you would like a copy of our open letter to TESCO please visit the NFFF members zone at www.nfff.co.uk or simply call 0113 230 7044

WE ARE MEMBERS!

Are you an NFFF member and proud to back the badge? Send across your images of how you support the NFFF badge, whether it’s a picture of your window roundel or displaying your badges on your uniform or packaging. Simply email us at mail@federationoffishfriers.co.uk

*DID YOU KNOW YOU CAN DOWNLOAD THE ‘WE ARE MEMBERS’ BANNERS FROM THE NFFF MEMBERS AREA ON NFFF.CO.UK

Membership

New and Returning Members 24/01/19 - 07/03/2019 Returning Members

Direct Debit Renewed Members

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New Members Contact

Company

City/County

Contact

Mr Tom Moore

Layton’s Fish & Chips

Winchcombe

Mr Philip Dolphin

City/County Skipton, N Yorkshire

Mr Richard Foster

Fish and Chips @ Weston Grove

Chester

Mr Ercan Agca

Mr Georgious Georgiou

George’s Fish Bar

Bourne

Mr Jason Fish

Jason’s Fish & Chips

Norwich

Mr Bob Lin

Granada Fish Bar

Fleetwood

Mr Peter Talbot

Kirkby Fleetham

N Yorkshire

Mr Paul Browne

Mrs Browne’s Catering Ltd

Magherafel - N I

Mr Peter Brennan

Brampton Chippy

Barnsley

Mr Darren Russell

The Village Fish Bar

Bamber Bridge

Mrs Paula Franks

The Lakes Fish & Chip Takeaway

Keswick

Miss Deborah Richmond Miss Sara Drake

Drakes Fisheries

Miss Ebony Christmas Mr Gurdev Singh Toor Mr Steven Dhillon

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Company

Fish & Tipple

Caterham, Surrey

Illingworth, Halifax

Mr Jordan Black

Fish & Frites

Cellardyke

York

Mrs Andrea Steel

The Galley Fish & Chips

Lossiemouth

Wombwell, Barnsley

Mr Saravjit Singh Dhillon

Allerdene Golden Fry Ltd

Gateshead

Twickenham

Mrs Danielle Mackney

Benfleet, Essex

Hexham, Northumberland

www.nfff.co.uk


WHY I SHOULD JOIN THE

NFFF.CO.UK

NFFF !

BENEFITS ON OFFER! The NFFF represents me and my

Crisis communication

business

Identity theft protection

Assured impartial business advice

Counselling assistance

and support

Legal costs and expenses

Employment advice & protection

insurance cover

Legal advice & protection

Employment and legal documents

Tax advice & protection

Fish Friers Review - every issue Member newsletter & bulletins

EXCLUSIVE MEMBERS BENEFITS! - 50% discount for the first three months - £50 off new business premium - £25 LoveToShop vouchers - 7% reduction in rates for NFFF members - £25 off NFFF membership with any purchase - 10% discount on best avilable room rate ...PLUS LOTS MORE

Just

£170.05

*

a year, excluding vat ISSUE 2 // MARCH 2019 *Price for membership is subject to number of shops

CALL TODAY!

0113 23tio0nof7fis0hf4rie4rs.co.uk

mail@federa

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TRAINING PORTAL What I was doing was good, but it could still be better! Written by Sukhwinder Singh When I took over my business, I was trained by the existing staff, although this was good for a new beginner it also meant I was taught the bad habits of my teachers! In 2018 and 2019 we achieved top 60 placing at the National Fish and Chip Awards. Being named one of the top 60 shops in the country is an honour, but we are always looking to improve and look to gain the NFFF Quality Award and try reach the top 10 finals of the award. To improve and be able to fulfil our ambitions I knew I would have to go learn from the best at the NFFF. After nearly 8 years in the trade I was ready to brush up on my skills, go back to basics and learn areas where I could improve my business. As a business we had been concerned by our turnover and had over looked our margins. My wife and I attended the one day course knowing we were running a successful business but with an open mind to learn. I personally didn’t think we were doing much wrong but how wrong I was! Our tutor on the day was Cem Oktem and the wealth of knowledge he was able to pass on was unbelievable. We are doing many things right, but there are areas we can improve to make our systems better. This was one area which stood out, in your shop you may be good in all areas but there is always room to improve. The most valuable lesson I personally took away from the session was portion control, using our current portions and moving towards the portions we should be doing we will make a saving of £200 – £250 a week. That’s without the savings on the fish cakes we will now produce with the off

cuts of our fish which were being wasted before. I wouldn’t hesitate for a second before recommending the course to anyone who has not been, we are rebranding our packaging and re-portioning our fish and chips. We are also re-training all our staff and using tried and tested methods which will get us ready for the Quality Award assessment. We are into week 2 of a 6 week transformation in which we are also trailing different sizes of fish to see which works best for us. Once staff training is complete, we hope to apply for the NFFF Quality Award and maybe look at opening a 2nd branch in the next 24 months. Thank you for the help and keep up the good work NFFF!

Better Business:

How to minimise waste and maximise profits NEW DATE: We will be holding a second ‘How to minimise waste and maximise profits’ training course on Tuesday 16th April. Places are strictly limited on a first come, first served basis so book early to avoid disappointment.

COST: Non-member £350 (plus VAT) NFFF Member £300 (plus VAT) To book your place contact the NFFF on 0113 230 7044

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www.nfff.co.uk


A

TA

ST

E

OF

THE

The SeaPure range of seafood gives customers a great choice of fish products, sourced from the best stocks and the most reliable and sustainable sources. Our cod, haddock and plaice fillets are single frozen, taste ocean fresh and also have a more natural appearance, whilst our scampi and fishcakes are also made from the best and most natural ingredients. T 08452 505605 E customercare@tquality.co.uk www.tquality.co.uk

OCEAN


NFFF QUALITY AWARD PORTAL Make sure you’re listed in the ‘Official Guide to the UK’s Quality Fish and Chip Shops’? No design costs, no print costs - The NFFF produces this consumer guide annually as a marketing and promotional tool for the fish and chip shops in the NFFF Fish & Chip Quality Award scheme. The guide is a handy size for a handbag or car glove box and a great reference guide for the travelling fish and chip lover. Shops in the scheme receive as many as they need (subject to postage costs) to distribute to their customers and through local libraries, camping and caravanning sites, hotels, B & Bs and guesthouses, local tourist attractions and venues. Every shop in the scheme at the copy deadline gets a free single line listing, plus the opportunity to upgrade to a double line or a box entry for a nominal fee. Over 40,000 copies of the next guide will be published on Monday 17th June in time for the holiday period.

I’m an NFFF Quality Award holder, what do I need to do? If you are an NFFF Quality Award holding shop at 7th June 2019, you will be entitled to a free single -line listing within the guide. However, in the next few weeks you will receive correspondence from the NFFF offering you the opportunity to upgrade to a two-line or a box listing to make sure that your shop really stands out from the crowd.

I want to be listed in the guide, what do I need to do? If you are not in the NFFF Quality Award scheme on the deadline of 7th June 2019, you will not be listed within the guide. If you have ever thought about going for it now is your time to act!

in footfall, improved staff confidence and motivation, significant increases in turnover (between 14% and 25%), and a positive impact on overall profit. If you want to make sure you are featured in the guide, these are the deadlines: New applications must be received by the NFFF by Monday 15th April 2019 The Quality Award Assessment must be passed by Friday 10th May 2019 Copy deadline for all entries - Friday 7th June 2019 Guide publication date - Monday 17th June 2019

For further information please contact Helen at the NFFF Head Office on 0113 230 7044 or simply email h.brook@federationoffishfriers.co.uk

ow Did you kn n you ca apply for the NFFF Quality Award online!

Being a Quality Award holding shop does bring with it fantastic benefits. Shops in the scheme report increases

New and Returning QA Holders January & February 2019 Returning QA Holders Contact

Company

City/County

Contact

Company

City/County

James Marriott

Argus Fish Bar

Bristol, Somerset

Stuart Devine

The Ashvale

Inverurie, Aberdeenshire

John Lavery

Fish City

Northern Ireland

Stuart Devine

The Ashvale

Portlethen, Aberdeenshire

David Henley

Henley’s of Wivenhoe

Colchester, Essex

Stuart Devine

The Ashvale

Banchory, Kincardineshire

Stuart Devine

The Ashvale

Bridge of Don, Aberdeen

Stuart Devine

The Ashvale

Elgin, Morayshire

Stuart Devine

The Ashvale

Brechin, Angus

Stuart Devine

The Ashvale

Aberdeen, Aberdeenshire

Stuart Devine

The Ashvale

Stuart Devine

The Ashvale

Bridge of Don, Aberdeen

Ellon, Aberdeenshire

* MSC

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www.nfff.co.uk


CONTAINERS

Suppliers to the Fish Frier trade for 25 years!

For a full catalogue of products and details of your nearest stockist please contact us below: Tel: 01933 440 446 Email: sales@fletchereuropean.co.uk

ISSUE 2 // MARCH 2019

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KEEPING IT REAL With clever marketing and a solid business strategy, The Real Food Café has overcome tragedy, fraud and vandalism to emerge as one of Scotland’s most successful roadside diners – famed for its award-winning fish and chips Sarah Heward was approaching her 40th birthday when she decided it was time to start her own business. Based in London as managing director of Corney & Barrow Wine Bars Ltd, she thought about opening a pub in the city, but when she came across a disused former Little Chef building in Loch Lomond & The Trossachs National Park in Scotland, not far from her holiday home, her plans suddenly changed. “Starting our business in a derelict building on the A82 certainly hadn’t been the original plan, but when the bank manager told us that if we opened a fish and chip shop in Tyndrum we ‘wouldn’t go wrong’, it seemed like advice we couldn’t ignore!” The Real Food Café opened in 2005 and today Sarah understands what the bank manager was talking about. Located at the gateway to some of Scotland’s most popular hiking destinations, the diner has become a bustling hotspot for locals, tourists, outdoor enthusiasts and dog walkers looking to refuel. Serving up home-baked treats and hearty, award-winning fish and chips, as well as a range of gluten-free options, the diner is now a mainstay of the area, welcoming 200,000 customers a year. But success didn’t come easy for Sarah, who was struck by tragedy soon after The Real Food Café opened its doors. “When my husband Steve died suddenly, it was a devastating blow to me,” she says. “Not only did I lose a trusted friend, but I also lost my business partner.”

And the bad luck didn’t stop there. The Real Food Café was then hit by a spate of vandalism and before long, Sarah discovered she was being defrauded by a trusted employee and ended up in a lengthy tribunal dispute with another. “At that point, I just didn’t know if I could continue with the business – it felt like too much responsibility. Then I hit rock bottom and realised I had to ask for help.” Sarah’s fortunes began to turn when she met her nowhusband Alan McColm who supported her emotionally and with the business. “Alan has become my mentor and has helped me to develop a solid team who we both trust in. In hindsight, what doesn’t kill you makes you stronger and I’m glad I’ve managed to fight through adversity to create the successful business we’re known for today.” Sarah and Alan owe much of the business’s success to its cornerstone value of quality, which runs through every aspect of the operation, from food sourcing to recruitment and the premises itself. Testament to the team’s commitment to this core value is their achievement of an NFFF Quality Award. Sarah comments: “Going for an NFFF Quality Award can involve a rigorous process that goes right the way through your business, and that alone can be invaluable in helping you raise and maintain standards and avoid complacency.” Sarah and Alan have continually invested in the business, adding a 55-cover extension, a ‘Grab & Go’ kiosk and a specially-made and fitted out food production kitchen, while also focusing on staff development. “We place a

The Real Food Café exterior.

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www.nfff.co.uk


Located in Loch Lomond & The Trossachs National Park, The Real Food Café is surrounded by stunning scenery.

huge emphasis on recruitment and people development, focusing on attracting candidates who have the right attitude and personal qualities, rather than skills and experience,” says Alan, who is a certified business coach. “We believe we can train the right people to develop the required skills and provide them with experience, but not vice versa. We set realistic expectations from the first discussion with a recruiter, in our adverts and at interview. We want the wrong people to choose not to apply!” Staff also have the opportunity to undergo Modern Apprenticeships, NFFF courses and Pittman Management Training among other qualifications and Alan carriess out performance reviews and development planning to foster a positive culture and support personal and team gro owth. Each staff member earns the Real Living Wage as a minimum and a bonus scheme ensures they are rew warded for exceptional contribution. “Although pay is importtant, we now know that the team value personal growth and development and a safe and respectful working environment even more highly,” says Alan. The team also take part in a number of fish-and-chip psrelated industry events, reaping the benefits of the marketing and PR opportunities and the collective po ower of the industry. “Getting out into the industry is not only educational but it’s motivational, fun and inspiring,” says Sarah. “Being backed by industry bodies gives you far more leverage than any one of us could mana age on our own.”

For example, having driven innovation in gluten-free fish and chips 10 years ago – well before it was a trend – The Real Food Café has established itself as a leader in this field and holds an A-Grade as an Accredited Caterer from Coeliac UK and won two Gold Awards in 2018 in the FreeFrom Eating Out Awards. Demand for its gluten-free fish and chips continues to increase, with 2,953 portions sold last year compared to just one or two a month in 2009. Of the 533 fish and chip shops listed on Coeliac UK’s Venue Guide, The Real Food Café is one of just 34 glutenfree accredited venues, setting it apart from the rest. Continued on page 10

Owner and waitress, Sarah Heward

Differentiating themselves from their competitors has been another important part of the strategy and The Real Food Café has done an impressive job of engaging with international visitors, disabled customers and those with specialist dietary requirements. Sarah explains: “We have targeted our marketing to specialist user groups very successfully with an ‘inch wide, mile deep’ approach rather than a ‘scatter gun’ approach and in doing so we’ve maximised our return on investment.”

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THE REAL FOOD CAFÉ

The Real Food Café welcomed Radio 1 DJ Greg James on the last leg of his Gregathlon for Sport Relief in March 2018. Welcoming customers with access requirements is another focus for the team and today the café has powerchair charging points, large print menus, water bowls for assistance dogs and a lowered counter area for wheelchair users, among other disabled-friendly facilities. Each of the staff have undergone disability awareness training and some will be put through basic sign language training before the end of the summer. Sarah is also working with local stakeholders to acquire the funding and land to build a Changing Places toilet in the village. “It’s my vision to make Tyndrum the most accessible destination in Scotland,” she says. “As the UK’s population continues to age, we feel there are tangible business benefits to be had from catering to customers with access needs and we want to be open for business to everyone.” And this includes international visitors, specifically the rapidly growing Chinese tourist market. To engage better with these customers, the café is having its menu translated into Mandarin. “Since 2011, there has been a 316% increase in visitor numbers from China to Scotland according to VisitScotland, and this is an opportunity we really want to tap in to,” says Sarah.

Looking to the future, Sarah and Alan have no immediate plans to retire from the business completely but are working hard to make space for their talented leadership team. With this in mind, they are exploring the possibility of opening more units and even expanding into a retail bakery operation over the next few years. “This will allow us to capitalise on our strengths and provide more opportunities for our ambitious staff to grow and develop,” says Sarah. “We anticipate this expansion could double the size of our business and team within five to seven years.” Sarah and Alan are also looking forward to pursuing more of their personal goals – from long distance triathlons to cycling tours, foodie adventures and more travelling. “We are proud to say that our turnover today is approaching £1.5 million and we look forward to growing this further as we continue to stay closely involved with the culture, innovation, marketing and strategy of the business. We look forward to a bright future at The Real Food Café and we’ll also make sure we take some time out to enjoy ourselves and reflect on our successes!” says Sarah.

The Real Food Café through the years

Little Chef before it closed down

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2005

2007

2009

2011

www.nfff.co.uk


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PARTY TYNE The NFFF Ball comes to Newcastle! Sunday 29th September 2019 The NFFF Ball will take place on the 29th of September 2019 at the Crowne Plaza hotel in Newcastle’s Stephenson Quarter. Situated in the city centre and next door to the train station, this hotel offers fantastic facilities and a great location. I would like to extend an invitation to you to attend the 2019 NFFF Ball in Newcastle. Whether you are an NFFF Member or not you’re more than welcome to join us for this evening is to celebrate everything that is great about fish and chips! We are absolutely delighted to announce James T Blakeman Co Ltd & Henry Colbeck Ltd as joint Principal Sponsor of the NFFF Ball, having worked closely with both companies in the past we believe we can achieve a night that will be remembered long into the history of the NFFF.

Tickets Tickets are on sale now and are priced at the superb value of £75 or £700 for a table of ten. The price includes everything you’d expect at the NFFF’s event of the year: drinks reception, a mouth watering three course meal, evening long entertainment and dancing into the early hours. Tickets are available now through the NFFF Head Office if you call 0113 230 7044 or you can simply visit WWW.NFFFBALL.COM and purchase your tickets online. products, we are looking forward to a supreme night in Newcastle.”

Andrew Crook, NFFF President Philip Blakeman, Managing Director of James T Blakeman Co Ltd, added “James T Blakeman Co Ltd is the home of the famous Supreme Sausage for the fish and chip industry. Founded by James Blakeman in 1953, a strong focus has always been on quality, this has made us a leading manufacturer in both the UK and export markets. Being the joint Principal Sponsor of the 2019 NFFF Ball underlines our support for the industry. Much like our

Douglas Colbeck, Sales Director at Henry Colbeck Ltd, added “We are delighted to be sponsoring the NFFF Annual Ball in Newcastle Upon Tyne – hometown to one of our depots and where our Company began. Since 1893 we’ve been innovating and driving improvements in the Fish & Chip Market to support our Customers and being an associate member and active supporter of the NFFF helps us be ‘More Than Just a Supplier’. We’re looking forward to this hugely successful event and to sharing some Geordie hospitality with everyone”.

The Hotel The Crowne Plaza, Stephenson Quarter, is located close to the centre of Newcastle which means Newcastle’s legendary nightlife is just around the corner from our venue! A limited number of rooms have been secured for both the Saturday and Sunday nights and are available on a first come, first serve basis.

Hotel Room Rate Saturday 28th September

£95.00 per room double and sole occupancy. King rooms at £110.00 per room double and sole occupancy

Sunday 29th September

Queen rooms at £75.00 per room double and sole occupancy King rooms at £85.00 per room double and sole occupancy Club rooms at £105.00 sole occupancy or £115.00 double occupancy PRICES INCLUDE BREAKFAST. ALL GUESTS WILL HAVE ACCESS TO THE LEISURE FACILITIES. (Spa treatments not included)

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www.nfff.co.uk


ISSUE 2 // MARCH 2019

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CELEBRATING 50 YEARS! For most... a journey up to the North of England is not complete without a visit to Colmans of South Shields, or the newly built Colmans Seafood Temple. Both shops known for their high quality fish and chips together with locally sourced seafood. This month the current custodian to the famous name in South Shields, Richard Ord Senior, celebrated 50 years behind the range. As a Federation the NFFF are delighted to be able to call on Richard as a member and a former Regional Director. NFFF President, Andrew Crook had the following to say regarding Richard’s achievement and standing within the industry: “I, along with several other NFFF board members, were delighted to be able to join around 100 other industry people for a surprise party to celebrate the 50th Anniversary of Richard Ord joining the fish and chip industry.

Richard was one of the first fish and chip shops to achieve MSC accreditation. His willingness to open the doors of his shop to others is legendary, the first ever Drywite Young Friers visit was to Colman’s. He is an inspiration to all and, whilst being softly spoken, everybody listens to Richard. He is a credit to the industry and it’s an honour to know him.” ‘Richard Ord is one of the most influential innovators in the business and has been at the top of the industry for many years. At Henry Colbeck we have been lucky to benefit from his foresight and vision, learning and listening to his feedback – his attention to detail on both a micro and macro level is second to none. He is modest and selfless, giving his time freely to support the industry and the community. It’s a privilege to work with him professionally, but more than that, it is a delight to spend time in his company -

his witty ripostes and sense of humour are legendary! And speaking of legends, Richard’s amazing wife Frances has been both a strength and support to their business success, with son’s Richard and Dominic being instrumental in learning from their parents and taking the hugely respected Colman’s brand into the next 50 years and beyond!’ Georgina & Douglas Colbeck, Henry Colbeck

“I’ve known Richard & his family for many years I can only describe them as dynamic, focused and inspirational. I had the privilege of awarding them The Best Fish & Chip Restaurant Award a few years ago, a true honor for me. I knew how much it meant to them and I was thrilled they had won it. It goes without saying that Richard Snr is a true gentleman, a valued friend to me. He is most generous with his time and knowledge supporting the brand Fish & Chips and has a passion for the industry unrivalled in my opinion. I also admire his attention to detail however small or large “If you’re going to do something do it right from day one” a mindset that has brought him great success. I believe this is what customers notice, “the small details” when they eat at his restaurants, and adds to a great experience and goes without saying fantastic tasting Fish & Chips. He has built a great team around him to drive the business forward to greater success and a trip to the North East is nothing without a visit to Colman’s for a great Fish & Chip meal before you head home... congratulations on your achievements Richard as we say in the Midlands “Respect”. Alan Pearce, Kerry Foodservice “After first meeting Richard at the fish and chip shop awards, Richard soon opened up his shop, all access, to the very first Young Fish Friers trip. This for me sums Richard up, investing into the industry, giving back with nothing to gain for himself and standing out as a true legend! I’m very lucky to call Richard and his family, my friends.” Craig Buckley, Drywite Young Fish Frier of the Year 2011 “I have known Richard for many years now, meeting him in a bizarre situation when we shared a taxi to an exhibition in London, to this day he says he paid the fare but him being a Geordie I beg to differ !! Richard is a stalwart and a great ambassador for our industry. If anyone out there wanted to know how to run

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www.nfff.co.uk


COST SAVINGS AND HAPPY CUSTOMERS – what a new Kiremko Range can do for your business

a successful family business and also become a fatherly figure for our industry then look no further than Richard Ord and the whole set up they have established over many, many, years. His door is always open for others to pick away at his expertise and knowledge of our industry and that is why he is held is such high regard by us all.” Stuart Devine, The Ashvale

It’s very easy for us to sing the praises of our Kiremko Ranges as we live and breathe them every day, but we wanted to get honest feedback from some of our customers. Bruce Graham from The Eating Plaice in Ross-Shire

“I don’t think it’s an exaggeration to say that Richard is one of my closest friends in the industry. He’s a real icon for all the right reasons - everyone looks up to him. Not only has his family run one of the best known shops in the trade for generations, but he’s the kind of person that will lend you an ear when you need it. Richard welcomes other people’s advice as much as they welcome his, and he’s got a lot of great knowledge to share. If I had to sum him up in three words? Iconic, trustworthy, friend.” Calum Richardson, The Bay “I have always been around my Dad’s passion for the industry which is why I think I love, what we all love so much. An amazing ambassador for our industry and an even more amazing husband, father and now grandfather!”

WHY DID YOU CHOOSE KFE AND KIREMKO? • Excellent build quality • Reliability • Support from the Sales Team and Engineers

Richard Ord Junior

HOW HAS IT HELPED YOUR BUSINESS?

Richard has achieved a great deal of success in the North East and across our thriving industry, which is testament to his dedication and work ethic.

• Increased speed of service • Better quality fish & chips measured by repeat business levels • Lower oil consumption • No visible increase in energy bills even though the shop’s busier and we’re running a bigger, more powerful range

Our businesses share similar success paths, with family members following in the footsteps of their parent, developing further the well-established and recognisable brands. As a likeminded family-run business, we are equally proud and full of admiration for the success Richard and Colmans have enjoyed and would like to wish him all the very best. Phillip & Caroline Murphy, The Wetherby Whaler

To find out how a Kiremko Range can change your business, give us a call on 01778 380448 or email sales@kfeltd.co.uk


BIG HEARTED FISH AND CHIP RESTAURANTEUR RECOGNISED NFFF member John Molnar – from the Cod’s Scallops in Carrington, Bramcote and Long Eaton has been recognised for his support and great work in the local community - including fundraising and supporting local groups. His achievements include raising an amazing £60,000 for Maggie’s – over the last three years – based at the City Hospital Maggie’s offers professional support to people with cancer and their loved ones. John was presented with the Special Recognition Award, sponsored by Eden PR, at the annual Nottingham Restaurant & Bar Awards - a celebration of the food and drink industry that the city and the county has to offer. The 2019 winners and nominees in 15 categories were announced at a spectacular Awards Ceremony held at Colwick Hall Hotel attended by 300 people from across the restaurant and bar industry.

“I’ve always tried to help people less fortunate, from employing ex young offenders and drug addicts to donating hot meals for the homeless. After working with Maggie’s Cancer with collection boxes, I came up with the idea of adding £1 to everyone’s bill.“ “As well as charity work our businesses are passionate about helping the environment with a bid to use less plastic and only using sustainable produce whenever possible. We have just featured in Giles Cohen’s new book Truth, Love and Clean Cutlery which highlights businesses that serve good food in an ethical and sustainable way.” Originally from Nottingham, John has been in the trade over 30 years, starting when he used to skip school to help his Dad in the kitchen at his restaurant in Derby. After catering college, he started a Youth Training Scheme at a four-star hotel in Nottingham and has travelled everywhere from Scotland to Newcastle and even Bermuda! Kathryn Greenwood, Joint Managing Director of award sponsors Eden PR who presented the accolade added: “John is a worthy winner, we had a huge number of entries for this category and there are some amazing venues across Notts who do great work in the local community. John stood out because he gets so involved personally and is a real inspiration.”

John personally undertakes challenges to raise money – he has run the Great North Run twice for Maggie’s as well as the Robin Hood Marathon. John is also in the top 5 per cent of personal fundraisers on Just Giving for his annual Robin Hood Half Marathon efforts for Maggie’s. In addition, his venues hosting events, such as the Cods Scallops host festive events for both less fortunate families as well as with Age UK – providing a free chippy lunch. Through Tasty Tuesdays he has donated food to a homeless shelter in the city. The Cods Scallops is also in the process of launching Food Waste UK where any food left overnight is advertised on an app and collected by less fortunate people. The Cods Scallops also raises money for the other charities such as Fishermen’s Mission - the only fishermen’s charity that provides emergency support alongside practical, financial, spiritual and emotional care. John comments: “It’s really important that we do our bit. We regularly support local causes, through charitable donations, and hold charity quizzes every month each for a different local cause. Since we took over the Nelson last June, we have raised £2500, and our ambition is to raise at least £10,000.

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Annie’s Burger Shack and Perkins Bar and Bistro were runners up for the award the Plough at Normanton received a special mention. A hugely popular winner, when John was announced he received a standing ovation from those attending the awards event. His latest project is a Top Floor Development launched in November 2018 and is a unique dining concept where customers can dine on the perimeter of a professional kitchen. It’s a warehouse-style private dining room that seats up to 24 and tickets are sold on an individual basis or the whole venue can be hired exclusively for bespoke events. As well as ticketed three-course and five-course events, he regularly holds one-off pop-up nights, such as a recent Meat & Malbec and Tour of Italy events. www.topfloordevelopment.co.uk https://www.codsscallops.com/

www.nfff.co.uk


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INNOVATION The Exhibition which brings Fish and Chips TO LIFE!

VA Whitley will be hosting Innovations 2019, which is the North West’s major exhibition for the Fish & Chip and Fast Food Trade giving you the opportunity to visit a huge number of first-class exhibitors who will be presenting outstanding product innovations and concepts covering a range of Food Products, Drinks, Packaging Developments, Hygiene Solutions and the latest Catering Equipment all designed for your business.

TOUCH, TASTE AND TRY! Expert exhibitors will be on hand to discuss which cooking oils and batter mix products are best suited for your business or even sample some great tasting curries and gravies. Why not try the many superb fish products on offer, including skinless, boneless tightly graded Cod or Haddock from Rammi and Norebo. Spend some time with the cutting crew who will be preparing fish ready to be fried. Many exhibitors will be cooking their products ready for you to sample, including the excellent quality of 42nd Street Frozen Foods, featuring our ‘Classic Sausage’, the number one selling catering sausage, quality Beefburgers and a great range of whole muscle chicken products for you to taste. You can enjoy tasting pies and puddings from Hollands, Pukka and Wrights. If it is packaging you are after, then look out for our great ranges of ‘Real Food’ and ‘Hook and Fish’ branded packaging, the environmentally friendly range of Bio Boxes, an excellent range of corrugated boxes including the excellent two compartment boxes as well as a broad range of carriers - all specifically designed for the Fish and Chip Trade.

Filtration Companies, with products to ensure that you are getting the best and most out of your oil. • Visit the Drywite Equipment Shop and enjoy HUGE SAVINGS on our extensive range of catering equipment and utensils. • Take advantage of the many Money-Saving offers which will only be available on the day. • Children can take part in a Fun Kid’s Competition with prizes to be won. Entry to Innovations 2019 is completely FREE!! And all V.A. Whitley Customers will automatically receive a personal invitation for the exhibition three weeks beforehand. If you are not a customer of V.A. Whitley then please call 01706 364211 and we will be delighted to send you your invitation. Regular updates will be posted to our Twitter (@ VAWhitley1899), Facebook (facebook.com/VAWhitley1899) and Instagram (Instagram.com/VAWhitley1899 - so sign up today. Also, check our website www.vawhitley.co.uk/ Innovations2019 for all the latest news.

We Look Forward to Welcoming You! Innovations 2019 - Premier Suite, University of Bolton Stadium (Formerly The Macron Stadium), Junction 61, Burnden Way, Bolton, BL6 6JW

Come and talk to our Waste Oil Collection Service experts, who will be on hand to answer any of your queries. Use the opportunity to find out about the latest technologies being introduced by the leading range manufacturers and get a good deal on Bold Catering Equipment. We will also bring you industry leading Oil

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Free Parking • Easy Access • Superb Facilities • Sampling • Demonstrations • Meeting Points ISSUE 2 // MARCH 2019


FISH FRYING & FAST FOOD ONLINE SHOW 2019 Online Exhibition Fry Magazine is launching the UK’s first online exhibition for the fish and chip and fast food sector this June Imagine an exhibition where you don’t have to give up your entire Sunday to attend. An exhibition which you’re not required to travel miles for, drag the whole family along to, or trudge the aisles for hours in search of that all important new product. Instead, imagine a show that you can access from the comfort of your living room, while standing behind your range, or simply as and when your quiet times take you. That’s exactly what we’re bringing you as we move from a traditional exhibition to our new, innovative, virtual 3D event - The Fish Frying & Fast Food Online Show

How will it work? The Fish Frying & Fast Food Online Show will open from Monday 10th June to Wednesday 12th June and will host an extensive range of fully interactive 3D exhibition stands. Accessible to shops across the UK, owners, managers, friers, counter assistants, in fact, the whole team, can visit anytime simply by logging on from a laptop, tablet or mobile phone. Via a user-friendly interface, you can then head straight to the zones that interest you, for example, “equipment” or “delivery”, make a beeline for a particular exhibitor, spend a few moments watching a demonstration on fish cutting in the seminar zone or peruse the halls and simply see what you discover. When visiting a stand, you’ll be able to chat with exhibitors via live message or video, ask questions, watch video content, request a callback and even download brochures and literature to a virtual event bag. And don’t worry, if you like leaving an exhibition with samples, deals and freebies, you can download these to your event bag too and have them delivered directly to your shop. No more wandering the halls laden down with boxes, bags and bottles!

Organiser Reece Head comments: “Moving our show online brings all the benefits of a traditional show but without the drawbacks. For example, visitors are no longer restricted by geography or time constraints, they can attend whenever and however many times they wish. So, you could be a shop in Edinburgh, talking to an exhibitor in Kent, networking with a chippy in Cardiff, while watching a video on fish cutting, all without leaving your four walls. “It’s innovative, it’s new and we think it’s the way forward in terms of getting as much information, content, advice and know-how out to the fish and chip shop community.” WHAT THE FISH FRYING & FAST FOOD ONLINE SHOW WILL OFFER YOU • Access to hundreds of exhibitors at the click of a button • Online chat via message, video or audio to exhibitors in real time • Watch video content and demonstrations on all the latest new products • Downloadable product brochures, free samples and show discounts direct into a virtual event bag • Network in real time online with other friers in the hall at the same time as you • An educational zone giving advice and tips on key areas EXHIBITORS BOOKED TO DATE: JJ’s Foodservice, KFE, Friars Pride, Martyn Edwards Frank Ford, Middleton Food Products, Southern Fried Chicken, Fryersmate, James T Blakeman, Frymax, NEODA, Florigo, Allied Drink Systems, Gardiff, BD Signs & Digital, NFFF, AAK Foodservice, Everett Masson & Furby, and King Frost.

REGISTER NOW! www.frymagazine com Click on “Online Show”

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Fry Magazine is launching the UK’s first online exhibition for the fish and chip and fast food sector this June Imagine an exhibition where you don’t have to give up your entire Sunday to attend. An exhibition which you’re not required to travel miles for, drag the whole family along to, or trudge the aisles for hours in search of that allimportant new product. Instead, imagine a show that you can access from the comfort of your living room, while standing behind your range, or simply as and when your quiet times take you. That’s exactly what we’re bringing you as we move from a traditional exhibition to our new, innovative, virtual 3D event - The Fish Frying & Fast Food Show Online Show. How will it work? The Fish Frying & Fast Food Online Show will open from Monday 10th June to Wednesday 12th June and will host an extensive range of fully interactive 3D exhibition stands. Accessible to shops across the UK, owners, managers, friers, counter assistants, in fact, the whole team, can visit anytime simply by logging on from a laptop, tablet or mobile phone. Via a user-friendly interface, you can then head

straight to the zones that interest you, for example, “equipment” or “delivery”, make a beeline for a particular exhibitor, spend a few moments watching a demonstration on fish cutting in the seminar zone or peruse the halls and simply see what you discover. When visiting a stand, you’ll be able to chat with exhibitors via live message or video, ask questions, watch video content, request a callback and even download brochures and literature to a virtual event bag. And don’t worry, if you like leaving an exhibition with samples, deals and freebies, you can download these to your event bag too and have them delivered directly to your shop. No more wandering the halls laden down with boxes, bags and bottles! Organiser Reece Head comments: “Moving our show online brings all the benefits of a traditional show but without the drawbacks. For example, visitors are no longer restricted by geography or time constraints, they can attend whenever and however many times they wish. So, you could be a shop in Edinburgh, talking to an exhibitor in Kent, networking with a chippy in

Cardiff, while watching a video on fish cutting, all without leaving your four walls. “It’s innovative, it’s new and we think it’s the way forward in terms of getting as much information, content, advice and know-how out to the fish and chip shop community.”

10th, 11th & 12th JUNE 2019 WHAT THE FISH FRYING & FAST FOOD ONLINE SHOW WILL OFFER YOU • Access to hundreds of exhibitors at the click of a button • Online chat via message, video or audio to exhibitors in real time • Watch video content and demonstrations on all the latest new products • Downloadable product brochures, free samples and show discounts direct into a virtual event bag • Network in real time online with other friers in the hall at the same time as you • An educational zone giving advice and tips on key areas

EXHIBITORS BOOKED TO DATE: JJ’s Foodservice, KFE, Friars Pride, Martyn Edwards Frank Ford, Middleton Food Products, Southern Fried Chicken, Fryersmate, James T Blakeman, ax, NEODA, Florigo, Allied Drink Systems, Gardiff, BD Signs & Digital, NFFF, Foodservice, Everett Masson & Furby, ProFry Mobile Catering Manufacturers and King Frost.


WELCOME TO NFFF.CO.UK NFFF.CO.UK is the new digital platform launched by the National Federation Fish Friers (NFFF). Featuring a brand-new look and a fully responsive layout for all platforms, our new site will bring both NFFF members and the general public more information on fish and chips and the services on offer by us. You will find a run down on every benefit you receive from the NFFF on the ‘Benefits of Joining’ page. If you want to submit an article for the Fish Friers Review or look up one of the archived issues you are only one click away. Would you like to know some fish and chip facts or have your fish and chips nutritionally tested, then the NFFF.co.uk has it covered. For more visit www.nfff.co.uk

Book and pay for membership and training online! We understand you are busy in your shops and might not have time to reach for the phone. Now you can join the NFFF or book your training online at any time of the day! We have worked hard to make this function as easy as possible and within 5 minutes you could be an NFFF member!

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NFFF Members Zone Inside the NFFF Members Zone we will have all the information members will need to know, exclusive to you! Content and material will be available to download alongside best practise advice on areas you may be looking to improve on. You will also have access to NFFF member benefits which are only on offer to you as NFFF members plus lots more!

DON’T MISS OUT!

Make sure you make the most of your listing, visit www.nfffsurvey. com to supply your details.

ISSUE 2 // MARCH 2019

Find your local shop As a federation we receive a number of enquiries from the general public asking where to get the t best fish and chips! Using our search tool anyone, anyywhere will be able to search for the nearest NFFF mem mber shop! Over the past couple of years we have we elcomed close to a million visitors to our website, why not persuade some of these to try your fish and chips! Visit www.nfffsurvey.com and supply you ur details today!

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WELCOME TO THE NFFF MEMBERS AREA Exclusive access to members now available! Lots of information and support can be found within the area. Documents, posters and offers are available to download together with FAQ to keep you in the know and best practise advice on areas you may be looking to improve on. Content and offers will continue to be added to the members area so please ke eep an eye on your email for updates If you have not registered an email address with the NFFF please contact the e NFFF Head Office on 0113 230 7044 and we will set you up on the members area.

NFFF Noticeboard

The NFFF Noticeboard has been set up to keep you informed of everything that is going on within the NFFF; from regular updates on meetings which the NFFF board are attending on your behalf to notifications of when new content has been added to the website. Ensure you regularly check in to make sure you haven’t missed anything.

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NFFF Help Zone The Help Zone has been designed to do what it says... help our members. If you have a question about a product, we will answer your question! What’s even better is once your Q&A is complete, we will add the

question onto our page so other members can benefit from the best practise advice on how to improve. Our resource tab will provide you with tools and literature to download such as the latest allergen information guidance through to health and safety and fire risk assessment templates.

NFFF Associate Members Area Need a product or service, simply visit the NFFF Associate Members Area. You will find the contact details for all the suppliers affiliated with the NFFF and the service they offer. What’s better we will also showcase all of the exclusive benefits on offer to you as an NFFF member from our associate members!

Media In the media section you can download media items to help benefit your business. If you need the NFFF logo to use on your packaging or staff uniform you can download them here.

LOG IN NOW

Make sure you make the most of your membership, visit www.nfff.co.uk/ members

Have you just started a click or collect service, celebrating an anniversary or started to offer gluten free; we have a press release template which you can simply edit to best suit your business.

Resources Our resource tab will provide you with tools and literature to download such as the latest allergen information guidance through to health and safety and fire risk assessment templates.

ISSUE 2 // MARCH 2019

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NATIONAL FISH AND CHIP DAY National Fish and Chip Day will be taking place on Friday 7th June and as the date gets ever-closer some exciting plans are unfolding the length and breadth of the country. Shops are already organising a host of great promotions, competitions and special offers to run in the build up to, and on the day. We’d love to talk to you about how you can get involved. Our fabulous new t-shirts, available in S, M, L and XL in red, white and blue (shown below) and caps have been selling like hot….fish and chips! Visitors to our stands at What’s Cooking and Fry It Exhibitions were buying t-shirts for all their front of house staff to wear on the day and we are looking forward to giving more shops a chance to get their hands on the limited-edition merch at V A Whitley’s Innovations 2019 show in April. These t shirts are undated so can be used again and again. But don’t worry – if you want to get hold of some t-shirts or caps for your shop but aren’t going to the show you can order them online at the National Fish and Chip Day website www.nationalfishandchipday.org.uk Get in there quickly though – when they’re gone, they’re gone! The website also has the latest downloadable posters for you to print and display, plus logos, social media headers, a press release template for you to add details to and circulate to your local press and an updated Campaign Toolkit packed full of ideas and hints and tips for getting the most from National Fish and Chip Day 2019.

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This year we are very excited to announce a series of Roadshows that we are putting on around the country. Each will have a different theme and will incorporate a branded marquee in which we will be giving away fish and chips throughout the day. We will be in Scotland, working closely with Seafish Authority, to promote sustainable fishing. We are hoping to work with Chester Zoo to put out strong messages about sustainable palm oil. We would like to celebrate Brand Fish and Chips in Exmouth with this year’s Fish and Chip Award winners, Krispies and we will also be setting up in Wales and Ireland. This is an exciting new development for us and we are looking forward to shouting about National Fish and Chip Day across the nation! If you would like any advice on how your shop can get involved email lynda.simmons@neoda.org.uk or for help getting PR for your shop on the day contact Jo or Sarah at jo@risecommunications.co.uk sarah@ risecommunications.co.uk

www.nfff.co.uk


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ISSUE 2 // MARCH 2019

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PAIGNTON PIER CHIPPY CO. The Journey So Far……

Phew what a year! I thought I would write about my year as I think it’s important as a newbie to share our experiences with other newbies or just anyone who may be interested! So I came into the industry with no chippy background – but a love and passion for food and business.

enter? See how far we get... if nothing else the feedback will be extremely useful! So I dutifully started my entry for the Best Newcomer, then I had doubts… how could we, with no background in the industry possibly compete with some of these fantastic shops.

The opportunity arose to convert an old Café on an iconic landmark (Paignton Pier) situated right at the entrance, as there was no other chippy on the seafront it really was a no brainer! Throwing myself well & truly into this industry I joined the NFFF – an absolute must in my eyes for anyone in the industry – newbie or not. The information, support and advice I have received is invaluable & well worth the membership. I then heard about the Quality Award – well of course I had to have one of those didn’t I? so I applied, it was quite nerve racking opening your doors to someone else to go through but I really shouldn’t have worried.

Then disaster struck – the week before our big official opening with the Mayor to coincide with National Fish & Chip Day – A massive fire gutted the place! Literally everything lay in ruins... how could we recover from this? We had just spent 200k on refurbishing it? It is no secret that the fire was caused by Batter Bits... they were not disposed of correctly at the end of the night and the result was, well, devastation.

It was a really positive experience and great to get an experienced shop owners view on the things we were doing. Our assessor was Tim Barnes who is now current National Fish & Chip Shop Of the Year winner, so he must have known his stuff! We were told that his form would then go to head office to be audited and we would be told of the decision in a couple of days! Arrggghh, not another few nerve-racking days to wait. I really wanted the Quality Award, it means an awful lot.

Ok, so, what do award winners do? Well they don’t quit, that’s one thing so we gathered the troops from around the country, (the shopfitter came down from York, electrician from Hastings) and we made a decision to try and get open for the Torbay Airshow…. Only snag was it was in 5 days’ time! The shop was in ruins and needed a complete refit- again! How the hell were we going to pull this one off? Well, working 24/7 the team of leccies, chippies (the wood working kind), cleaners and decorators

To me and the team, it is a symbol of hard work, commitment and best practice in the industry. The call came through to say we had got it and I actually cried! To be given the only Quality Award in all of Torbay and only 1 of 6 in all of Devon was amazing! When I looked up the others I was in very good company! All award winners in the nationals... Mmm, the Nationals - maybe I should

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made it happen! Yes, we got open! I decided if we could do this then we could do anything! I had better complete that application and see where we got to…The team and I looked at what we had achieved together, had listened and learnt from people within the industry who have been fantastic and are becoming great friends. Gaining the Quality Award certainly gave us the confidence to fill out that application. I attended the NFFF Ball last September, and met some fabulous people, and got to put some faces to names I had been chatting too over the past few months, Lesley Graves being the main one – what a credit to the industry and NFFF! what a fantastic industry, I really didn’t know there was so much help and support out there…or it could be so much fun! When I arrived home I received an email saying we had been shortlisted in the top 10 of the Best Newcomer Award at the National Fish and Chip Awards! I was absolutely stunned – wow! It was amazing to think after all we had been through we had got Final 10! All the team were thrilled, they were so proud! I had posters printed and it was splattered all over the shop – I even had a pavement sign made for the top of the steps and pride of place in the front of the pier! We had also entered the Local Awards – Herald Express Tourism & Hospitality Awards – this also involves a mystery shop. We were shortlisted to the final 4! There was a big event with a black tie ball where the announcements were made. As it was local we decided to thank the team by getting a table and treating them to a night out, and we even sponsored one of the other categories. We got Bronze! Fantastic!

had some fantastic advice for us which I have started to implement already! Finally the awards arrived! What a day – the crème de la crème of the chippy industry all under one roof! Lots of pics – lovely food and fantastic company! It was such an honour to be even at the awards, I guess it felt like being at the BAFTAs! Josette and the team from Weston Grove took 1st and well deserved too; it couldn’t have gone to a nicer person! It was also a proud moment when Tim & Kelly won 1st place with Krispies, they are our ‘neighbours’ and have become friends over the months. That’s the thing about this industry – I have never been involved with an industry which is so friendly and ready to help each other out! So, to all you newbies, or anyone who have never got involved with the industry much, if you are wondering whether you should enter the awards, I would say GO FOR IT! All in all this year has been brilliant – we have gone from strength to strength, we have now got MSC certification, we bought Tim & Kelly’s 2 pan range so we can do Gluten Free every day, we had Craig Maw from the Award Winning Kingfisher in to do in-shop training via the NFFF the other week and he said to me, ‘look at you Lorraine… you’re sounding like a proper fish & chip person now!’ that’s says it all, and do you know what? I feel like one!

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Myself and the whole team were so excited, we had bronze in the locals and shortlisted to final 10 for the nationals! It didn’t get much better than this – but then we got final 3!!!! Now this is when I cried again! Wow – what ever happens on the day (I never expected to get a win, honestly) the least we could say is that we were TOP 3 BEST NEWCOMER IN THE COUNTRY!!!! Another brilliant twist on this journey is Seafish took us on an all-expenses paid trip to Billingsgate where we had a fabulous time and I met Nikki the organiser and the other finalists – Josette and Graham in my category, both great people, we were also visited by Frymax who sponsor the awards – we felt very special with all this attention! Tracey Poskitt came and did our final audit and

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GRAEME STEPHENSON WELCOMES YOU TO STEPHENSON’S MARKET PLAICE

“My wife and her family have been involved with the fish and chip industry going back four generations. Initially having a financial career, I joined the company after feeling the need for a change”, explains Graeme. “We opened for business in February 1998 after converting Market Plaice into a fish and chip shop, initially just renting the ground floor unit before buying the whole unit from the landlord in 2000.” He added; “although the property is small, it proved to be a busy little shop. We expanded the business in 2013 and opened another shop in Stanhope in Weardale. We had the shop for 5 years and I was pretty much running them both. In the end this was becoming too much so we decided to sell the Stanhope shop and invest the money into our original shop, hence the full refit. The main aim for our shop fit was to create a space and a look that would be somewhere that we would want to go

30

and eat at ourselves. Utilising the space we have we converted the first floor into a 28 seater restaurant. The refurbishment took 9 weeks in total. Luckily we opened the takeaway a week early and were serving food the Thursday before Good Friday. The refit has generated a lot of new business, which in turn has brought us a new, younger clientele. We are now looking to expand our menu and offer more to our new customer.” Do you have any advice for anyone thinking about joining the industry Expect to be working very long hours and get used to not having many days off. Our ‘closed’ day is the traditional Monday but that’s cash and carry day. It’s red hot in the summer and freezing in the winter but the benefits far out way any negatives. To be self-employed and get such great feedback from our customers... can’t be beaten.

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LOCAL CHILDREN SEE THE POWER OF POTATOES British Science Week has seen people across the country celebrating the best of British science, technology, engineering and maths and what better way to enjoy science than at your local chippy. As part of the celebrations Fish and Chips at Weston Grove held a fun Science session for a local school in the area. The pupils of Upton, WestLea Primary School learnt about the power of potatoes through fun activities which included powering a lightbulb using a potato something that Josette and Richard Foster the owners of Fish and Chips at Weston Grove are passionate about. Potatoes are really underrated and we wanted to show the local children the real power of the mighty potato and to encourage the children to think about the science that can be found in a potato, such as how they grow, the wide range of varieties, cooking methods, the nutrients and their uses. Richard Foster who was a potato merchant for over 30 years before he took over the award winning shop in October 2016 said: “ British Science Week provides an excellent opportunity for businesses to get involved and show people the working, everyday science that surrounds us all.” His wife Josette added:”By showing children the science around us it generates an interest and opens their minds to the potential job opportunities in the science sector available to them in the future. The Deputy Headteacher, Vicky Field said: “The children had a fantastic time, what a great opportunity to work with our local Fish and Chip shop. The children all learnt a lot about potatoes and enjoyed creating light using potatoes as a power source. Thank you for a fantastic opportunity.”

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One Pupil commented:I really enjoyed the experiment using the sugar test strips, as I didn’t know it contains so much natural sugar. Award winning Fish and Chips at Weston Grove has been serving fresh fish and chips to the local community and visitors to Chester since October 2016. They love working with the local community on projects to raise awareness such as, plastic pollution of our oceans and sustainability of our fish. The shop is the first in Chester to gain the prestigious MSC accreditation for the fish they use, demonstrating that they only use sustainable stock, with full traceability. Josette Foster said: “The children were so enthusiastic and really enjoyed the day”.

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Fryers’ favourite launches new website

Frymax are pleased to announce the introduction of our new website. Through our close connection with the Fish and Chip Shop trade over many years we have accumulated a vast amount of knowledge and experience. These we have combined to provide a comprehensive guide into the art of frying including information, tips, support and help which will appeal to both the seasoned fryer as well as newcomers to the Fish and Chip Shop business.

So, who are we?

Frymax was launched over 60 years ago and remainsthe brand-leading oil for the Fish and Chip Shop industry.

The Frymax Brand and Product

The foundation of the success of Frymax is the product which has remained unchanged since launch. It is 100% natural palm oil, fully sustainable and certified by the RSPO. Frymax continues to guarantee consistently good, delicious results and long lasting performance without deterioration in quality. It is as good and relevant today as it always has been and is rightly described as "The Fryers Favourite.�

Our expert Ambassadors can help develop business

We have recruited a team of Award Winning Frymax Ambassadors to offer help and advice to customers to assist in their business development. The majority of our ambassadors are experienced current or former fryers themselves who can provide invaluable help in developing successful fish and chip businesses.


We have a great new blog

You can stay abreast of all the latest news and developments in the frying industry with our up-to-date blog. Everything from news stories to industry insights to fish and chip trivia will regularly be uploaded for your interest.

Become a Frymax Member

Get full access to the Frymax team, network of Ambassadors and abundance of exclusive content by becoming a Frymax member today. Frying videos, exciting competitions and expert advice await all our members. And what’s more, sign up is completely FREE!

Benefits of Frymax membership

• Competitions - there will be a number of competitions to test your skill and the chance to win some great prizes. • Technical Support – receive one-to-one technical support to ensure you are getting the most out of your frying oil. • Brand Support – our support team can help Frymax users with branding, marketing and any other forms of promotion. • Frying Guide Video – get unrestricted access to exclusive video content such as our insightful Frying Guide. • 25+ Reward – have you been using our frying oil for over 25 years? You may be eligible to receive a free plaque commemorating your long-standing partnership with Frymax.

Sign up for FREE Frymax membership today! Information, knowledge sharing and integration are all key to ensuring that the Fish and Chip trade in this Country continues to develop and be successful. The aim of our website is to provide that information and knowledge whilst our Members will encourage integration and the development of a Frymax Family all working together for the good of the industry.

Take Advantage of This Great New Site by visiting www.frymax.co.uk

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FRY MAGAZINE AWARDS RESULTS IN! After months of searching for the UK’s best fish and chip takeaways, restaurants and mobile units, Fry Magazine can finally reveal the shops that successfully made the grade. Over 400 outlets entered this year’s awards, which include a brand new category dedicated to mobile fish and chip operators. The competition centres around a mystery visit in which every outlet is judged on key aspects that make fish and chips great - such as quality of food, atmosphere and customer service. The results make for interesting reading, containing a mix of big name shops and smaller, lesser-known businesses as well as first time entrants to regular winners. What’s more, the successful operators are spread across the UK with shops from Ireland, Scotland, England and Wales all represented. This year the pass mark for the takeaway category was the highest it’s been in the competition’s seven year history with the cut-off point being 97%, leaving little room for error. The 2019 winners are:

Every outlet that enters, regardless of whether they make the list, receives a copy of their mystery dining scorecard, providing a valuable tool to move forward and make improvements in their business. The winning businesses also receive a competition plaque to display in their restaurant, takeaway or van.

Penaluna’s Famous Fish & Chips, Hirwaun, Rhondda

Pete’s Pan, Billesley, Birmingham

10 Best Fish & Chip Restaurants •

Bizzie Lizzie’s, High Street Car Park, Skipton, North Yorkshire

Platten’s Fish and Chips, Wells-Next-The-Sea, Norfolk

Catch Fish and Chips, Giffnock, Glasgow

Eric’s Fish and Chips, Thornham, Norfolk

Robinsons Fish and Chips, Poole, Dorset

Catch Fish & Chips, Ashford, Kent

Fish ‘n’ Fritz, Weymouth, Dorset

Sea Salt & Sole, Dyce, Aberdeen,

Fish Dish, West Felixstowe, Suffolk

Chips ‘n’ Things, Montrose, Angus

Fylde Fish and Chips, Burscough, Lancashire

Cox’s at the Lighthouse, St Neots, Cambridgeshire

Shap Chippy, Penrith, Cumbria

• •

Sit in @ 14 Atholl Street, Dunkeld, Perth and Kinross

Croft Street Fisheries, Farsley, Leeds, West Yorkshire

Silver Hake Fish Bar, Accocks Green, Birmingham

Simpsons in Stroud, Stroud, Gloucestershire

David’s, Brixham, Devon

Smith’s Chippy, South Shields, Tyne & Wear

Something’s Cooking, Letterston, Pembrokeshire

The Blue Fin, York, North Yorkshire

The Magpie Café, Whitby, North Yorkshire

Dunkeld Fish Bar, Dunkeld, Perth and Kinross

The Pelican, Barnstaple, North Devon

The Cafe Royal, Annan, Dumfries and Galloway

The Quayside Restaurant & Fish Bar, Gourdon, Aberdeenshire

The Carron Fish Bar, Stonehaven, Aberdeenshire

The Scallop Shell, Bath, Somerset

Wetherby Whaler Guiseley, Leeds, West Yorkshire

50 Best Fish & Chip Takeaways

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Reece Head, competition organiser, comments: “This year’s results were the tightest they’ve ever been showing that standards in the fish and chip industry are increasing all the time. These operators have proved that they are at the top of their game, subjecting their premises, staff and food to a thorough inspection and coming out with near-on perfect results. We would like to congratulate each and everyone and wish them a successful year as they enjoy their status as one of the best fish and chip operators in the UK.”

Bizzie Lizzie’s, Swadford Street, Skipton, Yorkshire

Captains Fish and Chips, Hoddesdon, Hertfordshire

Fiddlers Elbow Fish & Chips, Leintwardine, Herefordshire

Fish Box, Robin Hood’s Bay, Whitby, Yorkshire

Fochabers Fish Bar, Fochabers, Moray

Frydales, Leicester, Leicestershire

The Chip Club, Kingston Upon Thames, South West London

Frydays, Boston, Lincolnshire

The Codfather, Northwich, Cheshire

Henley’s of Wivenhoe, Colchester, Essex

The Codfather, Wakefield, West Yorkshire

Hikary’s Fish Bar, Neath, Neath Port Talbot

Hill Top Village Fisheries, Slaithwaite, Huddersfield, West Yorkshire

Hilly Croft, Morley, Leeds, West Yorkshire

Hook & Line, Leeds, West Yorkshire

hooked@31, Fishguard, Pembrokeshire

Kellaway’s Fish and Chips, Turo, Cornwall

Land & Sea, Thirsk, North Yorkshire

Mario’s Fish Bar, Kingswood, Bristol

Middleton in Teesdale Fish and Chip Shop, Barnard Castle, County Durham

Minnie Bertha’s, Bexhill-on-Sea, East Sussex

My Plaice Fish & Chips, Great Yarmouth, Norfolk

Palombo’s Fish and Chips, Alexandria, Dunbartonshire

10 Best Mobile Fish & Chip Units •

Butlers Fish and Chips, Herefordshire, Gloucestershire & Worcestershire

The Cod’s Scallops, Wollaton, Nottingham

Chipsy, London

The Esk Cafe, Longtown, Carlisle

Cods and Rockers, Surrey

The Fish Bar, Crewe, Cheshire

Go Fish & Chips, West Berkshire

The Fish House, Fleetwood, Lancashire

The Friary, Carrickfergus, Northern Ireland

Howe and Co 22, Little Horwood, Buckinghamshire

The Golden Anchor, Mitcham, Surrey

North West Event Catering - Mobile Fish & Chip Van, Tebay, Kendal & Endmoor, Cumbria

The Jolly Friar, Dronfield, North East Derbyshire

Riverside Fish & Chips, Harwich & Colchester, Essex

The Plaice To Be, Kilmarnock, East Ayrshire

The Cotswold Chippy, Cotswolds

Tony’s On The Go, North Lanarkshire

Tropics Two, Norfolk

Towngate Fisheries, Idle, Bradford, West Yorkshire

Walnut Tree Traditional Fish and Chips, Milton Keynes, Buckinghamshire

Wellies Fish and Chips, Grantham, Lincolnshire

Fry Magazine Awards are sponsored by Goldensheaf, Frymax, Middletons, Superior Beef Dripping, KFE, VA Whitley, Friars Pride, Henry Colbeck, King Frost, Pro Fry, Brakes, BD Signs, NFFF and Kismet Kebabs.

www.nfff.co.uk


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NFFF ASSOCIATE MEMBERS Business Directory NFFF Associate Members play a fundamental role in the fish and chip industry. All the NFFF Associate Members play their part in improving the fish and chip trade as a whole and are looking to work with fish friers for the long term. All companies who have applied to become Associate Members have been approved by the NFFF Board.

4 Opportunity to work exclusively with our NFFF members newsletter

Why not join the National Federation of Fish Friers as an NFFF Associate Member?

4 Your company contact details and logo listed in the Business Directory of the Fish Friers Review.

NFFF Associate Members play an essential role in providing products and services to the fish frying industry and towards supporting our goal of maintaining fish and chips as the UK’s Number 1 takeaway meal.

4 Listing in the Associate Members directory of the official NFFF website with click through to your website.

There are many benefits to being an Associate member of the NFFF: INDUSTRY PARTNERS

AHDB Potatoes

Tel: 024 7 669 2051 Email: info@ahdb.org.uk Web: www.ahdb.org.uk

Coeliac UK

Contact: Zoe Bishop Tel: 01494 796727 Email: cateringtraining@coeliac.org.uk

FASFA

Contact: John Rutherford Email: jarutherford@ btinternet.com Web: www.fasfa.co.uk

Marine Stewardship Council

Contact: George Clarke Tel: 0207 246 8916 Email: george.clark@msc.org Web: www.msc.org/fishandchips

NEODA

Contact: Lynda Simmons Tel: 020 8464 3954 Email: lynda.simmons@neoda.org.uk Website: www.neoda.org.uk

The Fishermen’s Mission

Contact: Ryan Hadley / Jack Allwright Tel: 01279 712600 “Quote NFFF” Email: jacka@valitor.com Web: www.valitor.com

Utility Bidder

Contact: Thomas Johnson Tel: 0800 007 4001 Email: t.johnson@utilitybidder.co.uk Email: info@utilitybidder.co.uk Website: www.utilitybidder.co.uk

Energy4

Contact: Tom Or James Collier Tel: 01642 888814 / 01642 888816 Fax: 01642 782258 Email: bills@energy4.co.uk Web: www.Energy4.co.uk

Active Payments

Contact: Trevor Sewell Tel: 0333 2400 822 Email: nfff@activepayments.co.uk Web: www.activepayments.co.uk

DUCT CLEANING/RANGE SERVICING

Deduct Limited

Contact: Sue, Diane or Gemma in the Fundraising Team Tel: 01489566910 Email: enquiries@fishermens mission.org.uk Website: www.fishermensmission.org.uk

Contact: Dan Evans Tel: 0333 772 0089 Mobile: 07806 487 239 Email: info@de-duct.co.uk Website: www.de-duct.co.uk

Seafish

Contact: Andy Gray, Trade Marketing Manager Tel: 07876 035767 Email: a_gray@seafish.co.uk Website: www.seafish.org

Contact: Liam Marshall or Paul Bell Mobile: 07833 681319 (Liam) Mobile: 07753687188 (Paul) Email: discountrange services@gmail.com Website: www.discountrangeservices.co.uk

The Sustainable Restaurant Association

Duct Cleaning Service Ltd

Contact: Mark Lineham Tel: 0207 479 4235 Email: mark@thesra.org Web: www.thesra.org

38

ENERGY/CARD PAYMENTS

Valitor

Discount Range Services Ltd

DUCT CLEANING SERVICE LTD

Contact: Michael or Darren Hardcastle Mobile: 07580799763 (Michael) Mobile: 07974676224 (Darren) Email: info@ductcleaningserviceltd.co.uk Website: www.ductcleaningserviceltd.co.uk

4 Opportunities to work on packages and campaigns exclusively for the NFFF members 4 A discount on advertisements placed in the Fish Friers Review together with advertorial opportunities.

Plus much more! If Associate Membership is something you would like to discuss in further detail please do not hesitate to contact Rob on 0113 230 7044 or email r.norris@federationoffishfriers.co.uk

Keep Environmental Services

Contact: Dave Penson Tel: 01472 602012 Mobile: 07740 061 526 Email: dpenson@3pa.co.uk Web: www.ductcleaners.co.uk

KLS

Tel: 01553 772935 Email: mike@klsonline.co.uk Web: www.klsonline.co.uk

Range Response

Contact: Paul Douglas Tel: 0161 654 9225 Mobile: 07500 334 533 Email: sales@rangeresponse.co.uk Web: www.rangeresponse.co.uk

Frytech Ltd

Contact: Keith McLaren Mobile: 07944 552243 Email: Frytechservice@gmail.com

FINANCIAL, LEGAL AND INSURANCE

CF Capital

Contact Gary Keeley Tel: 01279 759222 Email: sales@thecfgroup.co.uk Web: www.thecfgroup.eu

Johnson Reed Catering Finance

Contact: Mark Johnson Tel: 0161 429 6949 Email: info@johnsonreed.co.uk Web: www.johnsonreed.co.uk

Morrish Solicitors LLP

Contact: Daniel Kindell Tel: 0333 3449600 Email: daniel.kindell@morrishsolicitors.com Web: www.morrishsolicitors.com/nfff

SME Insurance Services

Tel: 0330 134 4558 Email: online@smeinsurance.com Web: www.smeinsurance.com/nfff

Thornhill Insurance

Contact: Lucy Thornhill Tel: 01924 499182

Email: info@thornhillinsurance.co.uk Web: www.thornhillinsurance.co.uk

FISH SUPPLIERS

Unique Seafood Ltd

Contact: Emilie Nissen/ Martin Brown Tel: 0203 260 3580 Email: en@uniqueseafood.co.uk Email: mb@uniqueseafood.co.uk Web: www.UniqueSeafood.co.uk

Collins Seafoods Limited

Contact: Craig English Tel: 01325 315544 Email: craig@ collinsseafoods.co.uk Web: www.collinsseafoods.co.uk

F Smales & Son Ltd

Tel: 01482 324997 Email: info@smales.co.uk Web: www.smales.co.uk

Pacific West

Contact: Eric Rose Tel: 01373 824 242 Email: enquiry@pacificwestfoods.co.uk Web: www.pacificwestfoods.co.uk

T Quality

Contact: Derek Dews Tel: 08452 505605 Mobile: 07769 933002 Email: customercare@tquality.co.uk Web: www.tquality.co.uk

GENERAL FOOD SUPPLIERS

Ceres | Pure Food Innovation

Tel: 0845 3711 522 Email: hello@worldofceres.com Web: www.worldofceres.com YouTube: www.youtube.com/c/CERESPFI

Smedes Fine Foods

Tel: NI/UK 0044 28 95680440) Tel: ROI 00353 66 7169029 Email: Foodservice@smedesfood production.com Email: industry@smedesfood production.com

www.nfff.co.uk


NFFF ASSOCIATE MEMBERS Web: www.smedesfoodproduction.com Agent Industry NI/UK/ROI: Web: www.lindenburg.org Email: Edmond@lindenburg.org

Dow Seeds

Contact: Richard Burrell Email: rmburrell@dow.com Web: www.omega-9oils.com Web: www.goofats101.com

Kerry Foodservice

Contact: Customer Careline Tel: 0800 138 1938 Web: www.kerryfoodservice.co.uk

Middleton Food Products

RotaCloud

Contact: Martin Fitzgerald Tel: 01904 890406 ext 50 Email: martin@rotacloud.com Web: www.rotacloud.com

FILTRATION

Premier 1 Filtration

Contact: Steve Calvert Mobile: 01325 377189 Email: info@premier1filtration.com Web: www.premier1filtration.com

Steve Hill Services

Contact: Ryan Baker Tel: 01902 608122 Email: sales@middletonfoods.com Web: www.middletonfoods.com

Contact: Marie Quinton Tel: 01452 521081 Mobile: 07860 232741 Email: fryingfilters@gmail.com Web: www.fryingfilters.co.uk

S&B Herba Foods Ltd

Vito UK

Tel: - 01452 521081 or Mobile: 07860 232741

Contact: Peter Walker Tel: 01689 878713 Mobile: 07768 532005 Email: peter.walker@sbhf.com

Contact: Kim Devlin Tel: 01953 851914 Email: sales@vitouk.co.uk

GENERAL TRADE

Duncrue Food Processors Ltd

B Smith Packaging (Worcester) Ltd

OILS AND FATS

Contact: Alison Kemp Tel: 01905 757124 Email: a.kemp@bsmithpackaging.co.uk Website: www.bsmithpackaging.co.uk

Contact: Kevin Thomas Tel: 02890 351422 Email: kevin@dfproc.co.uk Website: www.dfproc.co.uk

BD Signs

Flavoil

Contact: Michael Dickman Tel: 01773 761 791 Email: info@bdsignsnottingham.co.uk Website: www.bdsignsnottingham.co.uk

E.B. Gas Services

Contact: Rodney Marks Tel: 02830 262908 Mobile: 07771610925 Email: service@ebgasservices.com Website: www.ebgasservices.com

Hilton Smythe

Tel: 0845 519 8809 Email: enquiries@ hiltonsmythe.com Website: www.hiltons mythe.com

Peel Tech

Contact: Malcolm Wood Tel: 01592 860 865 Mobile: 07779289881 Email: info@peeltech.co.uk Website: www.peeltech.co.uk

Sign Focus

Contact: Martin McHugh Tel: 07452276575 Email: martin.m@flavoil.co.uk Website: www.flavoil.co.uk

ADM Trading (UK) Limited

Contact: Andrew Marriott Tel: 01322 443025 Email: ukinfo@adm.com Web: www.olenex-uk.com/frymax.php

Nortech Foods Ltd

Contact: Alan Hackett Tel: 01302 390880 Email: info@nortechfoods co.uk Web: www.nortechfoods.co.uk

Vandemoortele/ P100

Contact: Stephen Bickmore Tel: 0208 814 7810 Mobile: 07912 389446 Web: www.vandemoortele.com

PIES, SAUSAGES AND MEATS

James T Blakeman Co Ltd

Contact: Antony Grainger Tel: 01274 747788 Email: info@signfocusltd.com Web: www.signfocusltd.com

Contact: Cherry Ward Tel: 01782 569610 Email: admin@ blakemans.co.uk Web: www.blakemans.co.uk

Celsius Systems UK Ltd

Pukka

Contact: Malcolm Potter Tel: 01708 938 570 Email: malcolm@celsius-systems.co.uk Web: www.celsius-systems.co.uk Web: www.endocubeuk.com

ISSUE 2 // MARCH 2019

Contact: Lee Birmingham, Head of Foodservice Tel: 0116 264 4004 Email: info@pukkapies.co.uk Web: www.pukkapies.co.uk Facebook: www.facebook.com/pukkapies Twitter: @pukkapies

Karro Food Group

Contact: Graham Thompson Tel: 01482 326234 Mobile: 07789 761448 Email: graham.thompson@ karro.co.uk Web: www.karro.co.uk

Meadow Vale Foods

Contact: Shaun Weatherby Tel: 01978 666116 Email: shaunw@mvhltd.com Web: www.meadowvalefoods.co.uk

Holland’s Pies

Contact: Leanne Holcroft Tel: 01706 213591 ext. 207 Email: enquiries@hollandspies.co.uk Web: www.hollandspies.co.uk

POTATOES AND PRE PREP CHIPS

Vic Graham & PG Chips

Contact: Paul Graham Tel: 01204 887415 Email: potatoes@vicgraham.com Web: www.vicgraham.com

Isle of Ely

Contact: Oliver Boutwood Tel: 01353 863355 E-mail: info@isleofely.co.uk Web: www.isleofely.co.uk

RANGES AND CATERING EQUIPMENT

Angel Refrigeration Ltd

Contact: Julie Croker Tel: 01327 810 370 Email: sales@angelrefrigeration.co.uk Website: www.angelrefrigeration.co.uk

TYCO (Ansul Restaurant Fire Suppression System)

Contact: Ansul Restaurant Fire Suppression System, c/o Tyco Fire Protection Products, Grimshaw Lane, Newton Heath, Manchester, M40 2WL Website: www.ansul.com

Bold Catering Equipment

Contact: Dave Hughes Tel: 0151 6322174 Email: info@boldcatering.com Website: www.boldcatering.com

KFE Ltd

Contact: Tanya Henderson Tel: 01778 380448 Email: sales@kfeltd.co.uk Website: www.kfeltd.co.uk

Mallinson’s of Oldham Ltd

Contact: Terry Cowell Tel: 01706 299000 Email: mallinsons.sales@btconnect.com Web: www.mallinsonsofoldham.co.uk

Martyn Edwards/ Frank Ford

Contact: Stan Price Tel: 01642 289868 Email: enquiries@me-ff.com Website: www.me-ff.com

WHOLESALERS

Drywite

Contact: Nicky Lewis Tel: 01384 569556 Email: enquiries@drywite.co.uk Website: www.drywite.co.uk

Friars Pride Ltd

Contact: Vince Willows Tel: 01733 316400 Email: sales@friarspride.com Web: www.friarspride.com

Henry Colbeck Ltd

Contact: Douglas Colbeck, Sales Director Tel: 0771 879 4010 Contact: Jackie Pearson, Head of Marketing Tel: 0191 482 8409 Email: sales@colbeck.co.uk Web: www.colbeck.co.uk

JJ Food Service

Contact: Paul Brailsford Tel: 08433 09 09 91 / 07870176015 Email: paul.brailsford@ jjfoodservice.com Website: www.jjfoodservice.com

V A Whitley & Co Ltd

Contact: Mike Wallace Tel: 01706 364211 Email: enquiries@vawhitley.co.uk Website: www.vawhitley.co.uk

Florigo

Contact: Robert Furey Tel: 01527 592000 Email: info@florigo.co.uk Web: www.florigo.co.uk

Henry Nuttall Ltd

Contact: Jack Price Tel: 01909 560 808 Email: sales@henrynuttall.co.uk Website: www.henrynuttall.co.uk

Hewigo UK Ltd

Contact: Phillip Purkiss Tel: 0121 5449120 Email: sales@hewigo.com Web: www.hewigo.com

To check out your latests NFFF Associate Member Benefits visit www.nfff.co.uk and login to your members area.

39


Charity in England & Wales No 232822 and Scotland No SC039088

40

www.nfff.co.uk


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Trevengy Fish & Chip Shop Ref 2211 Redruth, Cornwall La Sirene The Vienne, PoitouCharentes, South West France

Fish on The Harbour Lynmouth

Clock Tower Fish Bar Exeter (City centre)

Think Fish Woolavington, Bridgwater

Ref 2339F Asking Price - £199,950

Ref 2340 Asking Price - £109,950

Ref 2334 Asking Price £119,950

Ref 2336 Asking Price £139,950

Freehold Fish & Chip Restaurant/Takeaway 5 bedroom accommodation

Leasehold Fish & Chip Restaurant/Takeaway (Low rent)

Leasehold Leasehold Fish & Chip Restaurant/Takeaway

Leasehold Lock -Up (Low rent)

CALL SOLIHULL OFFICE 0121 270 7369

CALL TRURO OFFICE 01872 306450

CALL TRURO OFFICE 01872 306450

CALL TRURO OFFICE 01872 306450

UNDER OFFER

The Chippy Ref 2028 Newquay, Cornwall

CONTACT US Head Office Solihull - 0121 270 7369 Truro - 01872 306 450 Nottingham - 0115 784 5039 Norwich - 01603 733 488

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TRADERS BOARD

Now available to Buy online

42cm round papers

41 x 61 cm oblong papers

61 x 81 cm Kiremko liners

Henny Penny bags

All the supplies that you need for your oil/fat filtration units, frying ranges, Henny Penny machines, Picto and Frymaster filters machines Spares and repair servicing of your Merlin, Bitterling, Opal, Aires, Pura oil/fat Filter machines including Kuroma Pressure Fryers. Also stocking round Superpads, F14, F24, F40 rectangular superpads and Miroil filter bags and fry powder Servicing and repairs are undergone by highly qualified and reputable professional engineers

Shop For Sale

A rare opportunity to acquire a very attractive Fish and Chip business in the heart of the affluent and desirable city of St Albans, Hertfordshire. Established 8 years ago, The Ridgeway Fish Bar is a very successful family run business, surrounded by a parade of local shops with ample parking, houses and schools. The premises has been an established Fish and chip shop for over 30 years and is well known and loved by the locals and its surrounding areas. The property includes a spacious 3 bed, self contained maisone»e above the shop with separate access, a garage and car park. We’re selling due to pursuing a new venture which means a re-loca÷on, we actually love St Albans, it has amazing schools and a direct train line into London. Extremely consistent Turnover (takings in request) £33,500 rent Very high profit Leasehold (landlord knows the situation and will agree to a new lease being issued with new buyer/s) Contact: Danny on dkoumi@hotmail.co.uk PLEASE NOTE: The Fish Friers Review is the members’ journal of the National Federation of Fish Friers. The advertising pages of the Review are offered to the trade as a means of introducing goods and services at an economic cost to fish friers throughout the country. The publishers will take due care to ensure accuracy of all advertisements, but it is the sole responsibility of advertisers to ensure that the description of goods and services offered comes within the provisions of the Trade Descriptions Acts 1968 and 1972. It is also the responsibility of advertisers to comply with the Business Advertisements (Disclosure) Order 1977.

42

DUCT CLEANING SERVICE LTD For all your ducting needs.

Fully insured. Ducts and canopies mechanically cleaned and steamed cleaned. Photographic evidence provided for insurance purposes, together with a certificate. Over 35 years’ experience – no job too big or too small. Duct Cleaning Services we are now TR19 compliant Tel Michael on 07580 799763 or Darren on 07974 676224. E-mail: info@ductcleaningserviceltd.co.uk Web: www.ductcleaningserviceltd.co.uk

Retirement sale

Traditional Fish & Chips with great potential. Taking £2000 - £2500 per week with only twenty six and half opening hours. Basic fish and chip menu. Rental £7800.00 per annum. Lock up leasehold. Doncaster.

Free customer car park. Excellent trading location on a busy main through road, near local super market, Airport and very close to two renowned schools and a new college across the road. Monopoly position. Situated within a combination of established housing and extensive new housing development. Any genuine offer considered. Value at £60,000 by Rosens. Telephone: 07757 189 075.

The publication of an advertisement is not a recommendation or an endorsement of particular goods or services by either the Fish Friers Review Ltd. or the National Federation of Fish Friers Ltd., either explicitly or implicitly. Readers of the Review, before entering into any engagements or contracts as a result of an advertisement, are advised to consult their solicitors, accountants, bank managers or other professional advisers where necessary. No offer of employment either on a salaried or fee basis should be made to any advertiser without first asking for and taking up references.

www.nfff.co.uk


FEDERATION NOTICEBOARD NFFF Head Office Contact National Federation of Fish Friers

Federation House, 4 Greenwood Mount, Leeds, LS6 4LQ Tel: 0113 230 7044 Email: mail@federationoffishfriers.co.uk Web: www.federationoffishfriers.co.uk General Office Office Manager Denise Dodd - denise.dodd@federationoffishfriers.co.uk

PA of the Directors Karen Clark – k.clark@federationoffishfriers.co.uk Finance Fiona McStay – f.mcstay@federationoffishfriers.co.uk Fish Friers Review Robert Norris – r.norris@federationoffishfriers.co.uk Membership Eileen Kane – e.kane@federationoffishfriers.co.uk Training & Quality Award Helen Brook – h.brook@federationoffishfriers.co.uk

Contact your local representative PRESIDENT Mr Andrew Crook

Tel: 01257 232197 Tel: 07748 631697 (24 hrs) E-mail: andrew@skippersfishbar.com Skipper’s Fish Bar, 8 Talbot Row, Balshaw Lane, Euxton, Lancashire, PR7 6HS

VICE PRESIDENT Mr Craig Maw

Tel: 07745 662325 E-mail: craig@kingfisherfishandchips.co.uk Kingfisher Fish & Chips, Chaddlewood Shopping Centre, 6 Glen Road, Plympton, Plymouth, Devon PL7 2XS

TREASURER

Miss Caroline Murphy

Tel: 07711 768674 E-mail: nfff@wetherbywhaler.co.uk The Wetherby Whaler, 18 Market Place, Wetherby, West Yorkshire, LS22 6NE

Mr David Miller

Tel: 07759 055587 E-mail: davidmillernfff@hotmail.com Millers Fish And Chips, 55 The Village, Haxby, York, North Yorkshire, YO32 2JE

Regional Director for Scotland

Mr Alan Hanna

Mr Colin Cromar

Tel: 028 417 63999 E-mail: alan@pitstopfastfood.com Pit Stop Fast Food, 26 Bridge Street, Kilkeel, County Down, BT34 4AD

Tel: 07435 786490 Email: colin@thefishhoose.co.uk The Fish Hoose, 69 Main Street, Thornton, Fife, KY1 4AQ

Regional Directors for England

Regional Director for Wales

Mr Craig Buckley

Mr John Penaluna

Tel: 07745 946709 E-mail: thefishbar@hotmail.co.uk The Fish Bar, Unit 2, 645 West Street, Crewe, Cheshire CW2 8SL

Tel: 07903 864869 Email: lapcatering@tiscali.co.uk Penalunas Famous Fish and Chips, 35a - 36 High Street, Hirwaun, Mid Glamorgan CF44 9SW

Ms Lesley Graves

Tel: 07507 889028 E-Mail: lesleygraves703@msn.com Burton Road Chippy, 169 Burton Road, Lincoln, Lincolnshire LN1 3LW

Mr Hugh Mantle

Tel: 07831 577296 E-mail: hughmantle@hotmail.co.uk 6 Daleside Road, Harrogate, North Yorkshire HG2 9JE

ISSUE 2 // MARCH 2019

Regional Director for Northern Ireland Mr Alan Hanna

Tel: 07711 216416 Email: alan@pitstopfastfood.com Pit Stop Fast Food, 26 Bridge Street, Kilkeel, County Down BT34 4AD

43


10 QUESTIONS WITH… …Matt and Ashley Phillips, Shap Chippy 1.

What would you do with £500,000?

Firstly, pay off the mortgage and then perhaps look at buying another fish and chip shop! We’ve had such a great time at Shap Chippy and our customers travel from far and wide to visit us so we would open another shop nearby I think, and if possible a holiday too!

6.

Describe your perfect weekend.

When not at work, which won’t be for a while! It would be a bit of a late start with a nice lie in, a good breakfast to get the day going, spending time together and then taking the dogs out exploring somewhere new in Cumbria.

7.

What is your favourite drink?

Ashley: Cherry Coke and Matt: Root Beer

8.

Do you prefer cod or haddock?

Really would say Cod as that’s pretty much all we sell in our shop, and is what all of our customers expect in our local area. It’s so nice to cook and tastes great!

9. What is your first memory of fish and chips? 2. What is your dream holiday destination in the UK, and also abroad? In the UK would be Cumbria, it’s gorgeous up here and whenever we have friends visit, they comment it’s like being in another country with the huge rolling hills and beautiful lakes. We would love to travel around China and Japan, to see the great wall of China, try all their amazing foods and experience their culture.

3. What is your favourite sport, and which is your least favourite? Honestly, we’re not into sports at all. We watch the Olympics and cheer on Team GB!

4. If you could be granted one superhero power, what would it be and why? Teleportation! You could go anywhere at any time you wanted. That would be amazing.

5. Which three people, dead or alive, would comprise your perfect dinner date? First, Joan Rivers. What an icon, legend and comedian. Second, Richard Branson. Get some tips from an absolutely amazing businessman. Lastly, JK Rowling. What an inspirational woman. She’s literally gone from rock bottom to a worldwide phenomenon through dedication and sheer grit.

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Chips in a cone on the seafront in Cornwall when we were younger!

10. What is your prediction for the fish and potato industry? I would expect more people to move to prepared chips. We moved over to these and it’s been the best decision we have made so far, besides buying this awesome business. I think both fish and potato prices will fluctuate but will remain on the increase, especially in our current financial climate. I would love to see more fish and chip shops join the NFFF and as an industry be more consistent across the board with sizes, standards and prices. However Fish and Chips will remain the UKs most beloved takeaway in our eyes.


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ISSUE 2 // MARCH 2019

45



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