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Plastic Surgeon Case Study:

WFC Interiors Client: WFC Interiors Sector: Shop-fitting, fit-out, interiors Site: Museum refurbishment London Repairs: Wood repairs, hardwood repairs

The Challenge Events quite literally took a ‘turn’ for the worse for a shop-fitting contractor working inside one of London’s landmark sites when a number of new hardwood benches it had fitted began to warp and split due to the tightly controlled humidity levels maintained in the building. Plastic Surgeon was on hand, however, to affect a series of colour matched repairs; carried out during a single overnight access. WFC is a vastly experienced interiors refurbishment and fit out specialist, undertaking a complex contract within two galleries to one of the capital’s museums. While the project as a whole had gone very smoothly, and was moving into its final phases in the spring of this year, the discovery of the movement in the seasoned oak posed serious logistical problems. Having employed Plastic Surgeon on a number of previous sites to deal with the snagging issues which inevitably arise on any construction job, WFC’s project manager viewed calling the repair specialist to address the issues as the most effective answer.


The Solution With the scope of the intervention agreed, four of Plastic Surgeon’s Finishers were allowed into the museum after it closed at to the public at 6-00 pm, and worked through till after midnight. While the thinner of the cracks were dealt with by regulating the width of the gap with a modelling knife, then filling them with a special wax, the larger ones - opening up to 5 mm wide - were levelled using Plastic Surgeon’s two-pack fillers. Smoothed back to a smooth profile and with the wood grain painted back to conceal the repairs, the surfaces were then given two coats of lacquer to protect them.

The Result Director of WFC, Mr Phil Waggett, commented saying: “While

we always purchase conditioned oak for our projects, the internal atmosphere in the museum is unusually dry and caused some movement after we installed the bench seating. We have employed Plastic Surgeon on a number of sites, including Birmingham University, and felt the company’s Finishers were best equipped to solve this problem. “Plastic Surgeon has materials and techniques which are not available to us, and can actually enable a repair to be carried out where replacement would otherwise be the only option. The standard of workmanship as well as service is very high.”

Sustainable Repairs At the same time as providing clients with a comprehensive cosmetic repair service addressing virtually every type of product and substrate, Plastic Surgeon is also addressing important aspects of the sustainability agenda. For while the company’s ethos of ‘repairing rather than replacing’ represents a saving of approximately £3 for every pound spent, Full UK this approach also significantly reduces waste going to landfill and therefore Coverage helps cut a customer’s carbon footprint. Uniquely, Plastic Surgeon has developed its VisibilITy software which translates each Finisher’s job report, sent from their hand held computer, into the equivalent weight and other statistics on a data base that participating customers can utilise for their own sustainability reporting.

Total Landfill Savings for this project:

Call us today on 0845 141 0000

0.16 tonnes

Blue Waters House, Pottery Road, Bovey Tracey, Devon TQ13 9DS Tel: 0845 141 0000 Fax: 0845 143 0000 Email. priority@plastic-surgeon.co.uk www.plastic-surgeon.co.uk


Wooden bench repair at London museum