Plastic Surgeon Case Study:
Gelder Construction Client: Sector: Repairs:
Gelder Construction Construction: Residential Scratched Corian kitchen worktop repairs
Private property, Kettering
The Challenge Coming home to discover your kitchen ceiling has collapsed is traumatic enough, but as one householder discovered recently, cleaning up the mess and re-plastering the soffit is only part of what it takes to put things right. Thankfully, though, Plastic Surgeon was on hand to ensure a pristine finish was restored to the stylish worktops which had suffered extensive damage. The insurers for the private property, located in Kettering, initially engaged Gelder Construction, the specialist building contractor, to make good the damage, fitting new plasterboard to the ceiling joists and applying a plaster skim. However, while this relatively straightforward task was completed quickly, the kitchenâ€™s high class Corian worktops still showed a series of scratches, varying in depth, across their highly polished surfaces where the debris had struck them.
The Solution Having called on the services of Plastic Surgeon on a number of previous occasions, Gelder’s area manager contacted his counterpart at the cosmetic repair expert, to find out what remedies might be possible. And although laminate substrates are often filled and then colour matched, the homogeneous nature of Corian allowed for a different style of intervention. In line with its national service standards and as part of its agreement with the major national insurers, Plastic Surgeon not only contacted the homeowner directly to arrange a convenient appointment date, the sales team also sent out written notification containing details of the personnel who would attend site, their vehicle registrations and contact phone numbers. Subsequently, Regional Operations Manager, Mark Johnson, and Finisher Jon Scotton, spent a day at the house, drawing on their comprehensive training with Plastic Surgeon, to use a gradation of abrasives to slowly reduce the surface of the worktops in order to take out the scratches. They did this by starting with relatively coarse sandpaper and then going through the grades of wet & dry, ensuring that the repairs were ‘feathered out’ so that no visual distortions occurred. Each area was then given a final polish employing two grades of rubbing compound applied using cloths. Mark Johnston reports: “Although we are aware of Corian as a product, neither of us had tried to repair kitchen worktops manufactured from it before. However, knowing that it is actually very hardwearing and has a homogenous make up, rather than just a thin veneer layer, we decided we could smooth out all of the damage.
The Result Mark continues: “Instead of employing power tools we rubbed down all of the scratches by hand and managed to restore the original high gloss finish - with gold and other colour flecks across the brownish background - which had been damaged. The client was so pleased that she actually contacted our main office to say that the outcome exceeded all of her expectations when it was first suggested Plastic Surgeon could remove the scratches. ” Plastic Surgeon’s nationwide network of Finishers are regularly achieving similar results for customers who have got surfaces such as timber, stone and even glazing that has been scratched, chipped or gouged.
Full UK Coverage
Call us today on 0845 141 0000
At the same time as providing clients with a comprehensive cosmetic repair service addressing virtually every type of product and substrate, Plastic Surgeon is also addressing important aspects of the sustainability agenda. For while the company’s ethos of ‘repairing rather than replacing’ represents a saving of approximately £3 for every pound spent, this approach also significantly reduces waste going to landfill and therefore helps cut a customer’s carbon footprint. Uniquely, Plastic Surgeon has developed its VisibilITy software which translates each finisher’s job report, sent from their hand held computer, into the equivalent weight and other statistics on a data base that participating customers can utilise for their own sustainability reporting.
Total Landfill Savings for this project:
Blue Waters House, Pottery Road, Bovey Tracey, Devon TQ13 9DS Tel: 0845 141 0000 Fax: 0845 143 0000 Email. email@example.com www.plastic-surgeon.co.uk
Published on Nov 29, 2011