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1532

Warranty and Services

Warranty and Services

1532

There is no need to contact any of our suppliers regarding warranty issues, as we are more than happy to do this on your behalf. However, if you do wish to contact them directly, please see our supplier directory. If you have any concerns at all, just ask. Brand

Supplier

Product Range

Warranty Type

Period in Days from Purchase

Telephone Number

End User Action

Acer

Westcoast Limited

Laptop

Return to Base

1 Year

08717 601000

Contact manufacturer with product and serial number and they will advise on best course of action.

Acer

Westcoast Limited

Tablet

Return to Base

1 Year pick up and return

08717 601000

Contact manufacturer with product and serial number and they will advise on best course of action.

Apple

Procurement International LTD

iPod and MP3

Return to Base

1 Year

08442 090611

http://www.apple.com/uk/support/contact/ - Apple deals with all repairs, product will need to be registered online.

Apple

Westcoast Limited

Hardware

Return to Base

1 Year limited warranty

08456 001683

Contact manufacturer with product and serial number and they will advise on best course of action.

Avery

Avery

Trimmers

Return to Base

3 Years

0800 805020

Contact Avery customer team on 0800 805 020 with details of the problem. Opening times 10:00-12:00 and 14:00-16:00.

Barton Storage

Barton Storage

Trucks and Trolleys, Steps

Manufacture and Materials

12 months from date of purchase

08451 203213

Customer to contact Findel with purchase details and nature of query, who will liase with supplier to resolve.

Beko

Stearn

Domestic Appliances

On Site

1 Year Standard Warranty

08456 004911

Contact Beko with model, serial number and nature of fault along with proof of purchase. A service engineer will be sent if required.

Belling

Stearn

Domestic Appliances

On Site

1 Year Standard Warranty

08456 004911

Contact Belling with model, serial number and the nature of the fault along with a proof of purchase. A service engineer will be sent if required.

Brother

Office Team

Faxes

Return to Base

1 Year

08444 999444

Contact Brother help desk with machine model and the nature of the fault. Brother. Machine must be registered on the Brother website www.brother. co.uk

Brother

Office Team

Label Machines

Exchange

3 Years

08444 999444

Contact Brother help desk with machine model and the nature of the fault. Brother will arrange for a replacement to be sent out. Machine must be registered on the Brother website www.brother.co.uk

Brother

Office Team

Telephones

Exchange

1 Year

08451 203213

Contact customer services who will arrange collection and replacement.

BT

Office Team

Telephones

Exchange

1 Year

08451 203213

Contact customer services who will arrange collection and replacement.

Burco

Stearn

Commercial Catering

Return to Base

1 Year Parts and Labour

08448 153744

Contact customer services quoting model, serial number and the nature of the fault. We will then arrange collection and inspection. A replacement will be sent if the item is found to be faulty.

Canon

Office Team

Faxes

Return to Base

1 Year

08443 690100

Contact Canon helpdesk with machine model and the nature of the fault.

Casio

Sahara Presentation Systems Plc

Projectors

Return to Base

3 Years

02083 197751

Call Sahara to organise a return.

Cello

Procurement International LTD

Television

Return to Base

1 Year

08455 192367

Serial number required contact procurement for proof of purchase.

Cobra

Office Team

2 Way radios

Exchange

2 Years

08451 203213

Contact customer services who will arrange collection and replacement.

Creda

Stearn

Domestic Appliances

On Site

1 Year Standard Warranty

08448 224224

Contact Creda with model, serial number and the nature of the fault along with a proof of purchase. A service engineer will be sent if required.

Cygnet

RH Hall

Commercial Catering

Exchange

1 Year Parts and Labour

08451 203213

Contact our customer services department quoting model, serial number and the nature of the fault along with a proof of purchase. Our supplier will arrange for a replacement to be sent.

Daewoo Electronics

Procurement International LTD

Domestic Appliances

Return to Base

1 Year Standard Warranty

08448 872525

Contact our customer services department quoting model, serial number and the nature of the fault along with a proof of purchase. Our supplier will arrange collection by a carrier for assessment. The unit will be fixed or a replacement sent.

DR

Denis Rawlins Ltd

Steam Cleaners

Off Site Warranty

1 Year Parts and Labour

0121 351 4444

Provide model number, serial number, proof of purchase, location, and authorising officer details. An order number will be required in the event that the machine breakdown is due to operator misuse. This warranty expressly excludes consumable parts such as replacement floor tools, cables, brushes, filters, hoses etc. that are considered replaceable from time to time during the normal working life of the machine.

Dualit

W.V. Howe

Commercial Catering

Off Site Warranty

1 Year Parts and Labour

08451 203213

Contact our customer services department quoting model, serial number and the nature of the fault along with a proof of purchase. Our supplier will arrange collection by a carrier for assessment. The unit will be fixed or a replacement sent.

Dymo

Newall Rubbermaid

Labelwriters

Return to Base

2 Years

02035 648354

Contact Dymo help desk with machine model. Proof of purchase and nature of fault. Dymo will arrange for the machine to be fixed or a replacement machine issued.

6 easy ways to order:

MAGENTA YELLOW BLACK PANTONE 266 CV

online: www.glsed.co.uk email: sales@glsed.co.uk

phone: 08451 203 213 freefax: 0800 917 2246

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1533 Supplier

Product Range

Warranty Type

Period in Days from Purchase

Telephone Number

End User Action

Epson

Westcoast Limited

Printers

On Site

1 Year OSS

08714 237766

Contact manufacturer with product and serial number and they will advise on best course of action.

Fellowes

Fellowes

Shredders and Laminators

Return to Base

1 or 2 Years parts and labour depending on model

00800 18101810

Contact Fellowes help desk with machine model, serial number and nature of fault. Fellowes will arrange for the machine to be fixed or a replacement machine issued.

GBC

Acco UK

Laminators/ Binders

Return to Base

1 or 2 Years depending on model

08456 586600

Contact Acco help desk with machine model, serial number and nature of fault. Acco will arrange for the machine to be fixed or a replacement machine issued.

Genee World

Genee World

Visualisers

Return to Base

5 Years

01902 390878 Ext. 4

When the customer has warranty request fill in Warranty request ticket - http:// www.geneeworld.com/support-help-desk-ticket.php and the technical department will get back to you.

Genee World

Genee World

Projection

Return to Base

1 Year

01902 390878 Ext. 4

When the customer has warranty request fill in Warranty request ticket - http:// www.geneeworld.com/support-help-desk-ticket.php and the technical department will get back to you.

Goodmans

Procurement International LTD

Hi-Fi and Speakers

Return to Base

1 Year

08444 122541

Serial number required contact procurement for proof of purchase.

Hama

Procurement International LTD

Photographic Accessories

Return to Base

1 Year

01189 734422

Return faulty unit to Procurment.

Heatrae Sadia

Stearn

Commercial Catering

On Site

1 Year Parts and Labour

08448 711535 Ext. 1

Contact Heatrae Sadia with model, serial number and the nature of the fault along with a proof of purchase. The manufacturer will provide technical advice or a service call if necessary. www.heatraesadia.com

Hitachi

Sahara Presentation Systems Plc

Projectors

Return to Base

3 Years

02083 197751

Call Sahara to organise a return.

Hotpoint

Stearn

Domestic Appliances

On Site

1 Year Standard Warranty

08448 224224

Contact Hotpoint with model, serial number and the nature of the fault along with a proof of purchase. A service engineer will be sent if required.

HP

Westcoast Limited

Desktops

On Site

1 Year on site

08451 610030

Contact manufacturer with product and serial number and they will advise on best course of action.

HP

Office Team

Scanners

Return to Base

1 Year

08443 690369

Call HP customer services.

HP

Westcoast Limited

Monitors and Printers

Return to Base

1 Year

08451 610030

Contact manufacturer with product and serial number and they will advise on best course of action.

iLuv

Procurement International LTD

Hardware Storage

Return to Base

1 Year

01189 734422

Return faulty unit to Procurment.

Indesit

Stearn

Domestic Appliances

On Site

1 Year Standard Warranty

08448 224224

Contact Indesit with model, serial number and the nature of the fault along with a proof of purchase. A service engineer will be sent if required.

JVC

Procurement International LTD

Cameras and Camcorders

Return to Base

1 Year

08453 108000

Serial number required contact procurement for proof of purchase.

Kaos

Procurement International LTD

Hi-Fi and Speakers

Return to Base

1 Year

01189 734422

Call procurement with the serial number and fault.

Kenwood

Procurement International LTD

Domestic Appliances

Return to Base

1 Year Standard Warranty

02392 392333

Contact customer services quoting model, serial number and the nature of the fault. We will then arrange collection and inspection. A replacement will be sent if the item is found to be faulty.

Kingston

Office Team

USB DRIVES

Exchange

5 Years

08451 203213

Contact customer services who will arrange collection and replacement.

Linea

Vivid Laminating Technologies Ltd

Roll Laminators

Return to Base

1 or 2 Years parts and labour depending on model

08451 304050

Contact Vivid to report a fault. The customer will be sent a Service repair form which must be completed and returned to Vivid. The machine will then be collected, repaired and returned to the customer.

Litterbug

Denis Rawlins Ltd

Pedestrian Sweeper

On Site Warranty

1 Year Parts and Labour

0121 351 4444

Provide model number, serial number, proof of purchase, location, and authorising officer details. An order number will be required in the event that the machine breakdown is due to operator misuse. This warranty expressly excludes consumable parts such as replacement floor tools, cables, brushes, filters, hoses etc. that are considered replaceable from time to time during the normal working life of the machine. Depending on the complexity of the repair, off site work may be required.

Maestro International

Maestro

Commercial Catering

On Site

1 Year Standard Warranty

02088 553333

Contact Maestro International customer services with machine model, serial number and the nature of the fault along with a proof of purchase. Maestro will arrange for an engineer to call if required.

Maestrowave

RH Hall

Commercial Catering

Exchange

2 Years Parts and Labour

08451 203213

Contact our customer services department quoting model, serial number and the nature of the fault along with a proof of purchase. Our supplier will arrange for a replacement to be sent.

Marco Beverage Systems

Marco

Commercial Catering

On Site

1 Year Parts and Labour

08451 203213

Contact our customer services department quoting model, serial number and the nature of the fault along with a proof of purchase. Our supplier will then send an engineer to your site if required.

electronic ordering: SIMS & e-procurement post: GLS educational supplies, 1 Mollison Avenue, Enfield EN3 7XQ

MAGENTA YELLOW BLACK PANTONE 266 CV

remember to quote your account number

1533COMO14_GLSPWAR.pgs

Warranty and Services

Brand

1533

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1534

Warranty and Services

Brand

Product Range

Warranty Type

Period in Days from Purchase

Telephone Number

End User Action

Mastervac

Denis Rawlins Ltd

Vacuum Cleaners

On Site Warranty

2 Years Parts and Labour

0121 351 4444

Provide model number, serial number, proof of purchase, location, and authorising officer details. An order number will be required in the event that the machine breakdown is due to operator misuse. This warranty expressly excludes consumable parts such as replacement floor tools, cables, brushes, filters, hoses etc. that are considered replaceable from time to time during the normal working life of the machine. Depending on the complexity of the repair, off site work may be required.

Microsoft

Westcoast Limited

Peripherals

Return to Base

3 Years

08448 002400

Contact manufacturer with product and serial number and they will advise on best course of action.

Morphy Richards

Procurement International LTD

Domestic Appliances

Return to Base

1 Year Standard Warranty

08450 777700

Contact customer services quoting model, serial number and the nature of the fault. We will then arrange collection and inspection. A replacement will be sent if the item is found to be faulty.

Motorola

Airsys

Batteries and Radios

Return to Base

1 Year parts

02380 718741

Contact Airsys Customer service for GRFS returns number for replacement to be issued.

NEC

Sahara Presentation Systems Plc

Projectors

Collect, Repair and Return

3 Year

02083 197751

Call Sahara to organise a return.

Canon

Office Team

Scanners

Return to Base

1 Year

08443 690100

Contact Canon help desk with machine model and the nature of the fault.

Nikon

Procurement International LTD

Cameras and Camcorders

Return to Base

1 Year

01189 734422

Return faulty unit to Procurment.

0121 351 4444

Provide model number, serial number, proof of purchase, location, and authorising officer details. An order number will be required in the event that the machine breakdown is due to operator misuse. This warranty expressly excludes consumable parts such as replacement floor tools, cables, brushes, filters, hoses etc. that are considered replaceable from time to time during the normal working life of the machine. Depending on the complexity of the repair, off site work may be required.

Nilco

1534

Supplier

Denis Rawlins Ltd

Vacuum and Carpet Cleaners

On Site Warranty

2 Years Parts and Labour

Nilfisk Alto

Denis Rawlins Ltd

Pressure washers

On Site Warranty

1 Year Parts and Labour

01768 868995

Provide model number, serial number, proof of purchase, location, and authorising officer details. An order number will be required in the event that the machine breakdown is due to operator misuse. This warranty expressly excludes consumable parts such as replacement floor tools, cables, brushes, filters, hoses etc. that are considered replaceable from time to time during the normal working life of the machine. Depending on the complexity of the repair, off site work may be required.

Nobo

ACCO Uk

DLP Projectors

Return to Base

3 Years Parts and Labour

08456 586600

Contact Acco help desk with machine model, serial number and nature of fault. Acco will arrange for the machine to be fixed or a replacement machine issued.

Numatic

Numatic

Vacuum Cleaners

Off Site Warranty

2 Years Parts

01460 269267

Call and ask for Warranty, please have the serial no and a description of machine problem.

Numatic

Numatic

Floor Cleaning Machines

Off Site Warranty

1 Year Parts

01460 269267

Call and ask for Warranty, please have the serial no and a description of machine problem.

Numatic

Numatic

Mopping and Cleaning Trolleys and Spares

Off Site Warranty

6 Months Parts

01460 269267

Call and ask for Warranty, please have the serial no and a description of machine problem.

Olympus

Procurement International LTD

Cameras and Camcorders

Return to Base

1 Year

01189 734422

Return faulty unit to Procurment.

Olympus

Office Team

Digital Dictation

Exchange

1 Year

08451 203213

Contact customer services who will arrange collection and replacement.

Peak

Vivid Laminating Technologies Ltd

Laminators

Return to Base

1 or 2 Years parts and labour depending on model

08451 304050

Contact Vivid to report a fault. The customer will be sent a Service repair form which must be completed and returned to Vivid. The machine will then be collected, repaired and returned to the customer.

Pentax

Procurement International LTD

Cameras and Camcorders

Return to Base

1 Year

01189 734422

Return faulty unit to Procurment.

Philips

Procurement International LTD

DVD Players

Return to Base

1 Year

08443 380489

Serial number required contact procurement for proof of purchase.

Philips

Office Team

Digital Dictation

Exchange

2 Years

08451 203213

Contact customer services who will arrange collection and replacement.

Rapesco

Rapesco Office Products Plc

Electric staplers

Return to Base

2 Year guarantee

08447 259604

Contact customer servies and select 0 for operator assistance. Please ask for warranty claims and once connected quote model, serial number (if applicable) and the nature of the fault. We will then arrange collection and inspection. A replacement will be sent if the item is found to be faulty.

Rapesco

Rapesco Office Products Plc

Perforators and Staplers

Return to Base

15 Year guarantee

08447 259604

Contact customer servies and select 0 for operator assistance. Please ask for warranty claims and once connected quote model, serial number (if applicable) and the nature of the fault. We will then arrange collection and inspection. A replacement will be sent if the item is found to be faulty.

Rapesco

Rapesco Office Products Plc

Tackers

Return to Base

3 Year guarantee

08447 259604

Contact customer servies and select 0 for operator assistance. Please ask for warranty claims and once connected quote model, serial number (if applicable) and the nature of the fault. We will then arrange collection and inspection. A replacement will be sent if the item is found to be faulty.

6 easy ways to order:

MAGENTA YELLOW BLACK PANTONE 266 CV

online: www.glsed.co.uk email: sales@glsed.co.uk

phone: 08451 203 213 freefax: 0800 917 2246

1534COMO14_GLSPWAR.pgs

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02:53


1535 Brand

Supplier

Product Range

Warranty Type

Period in Days from Purchase

Telephone Number

Rapid

Esselte UK

Electric Staplers

Return to Base

2 Years Parts and Labour

01474 854564

Contact Anton Gardner at AWG Services quoting model, order number and the fault. He will then arrange collection and for the machine to be fixed or replaced.

Razorback

Eastpoint

Heavy Duty Trimmers

Return to Base

3 Years from date of purchase - manufacturing defects

08456 118020

Ring helpline with the item code, fault and address details to hand. An advisor will decide whether to send parts, collect item for repair or send replacement.

Rexel

Acco UK

Shredders

Return to Base

1 or 2 Years depending on model

08456 586600

Contact Acco help desk with machine model, serial number and nature of fault. Acco will arrange for the machine to be fixed or a replacement machine issued.

Roberts

Procurement International LTD

Hi-Fi and Speakers

Return to Base

1 Year

02087 580338

Serial number required contact procurement for proof of purchase.

Rollseal

Acco UK

Laminators

Return to Base

2 Years

08456 586600

Contact Acco help desk with machine model, serial number and nature of fault. Acco will arrange for the machine to be fixed or a replacement machine issued.

Rotatrim

Rotatrim Ltd

Trimmers

Return to Base

5 Year guarantee /lifetime labour free servicing

01234 224545

Contact Rotatrim customer serivce with details of the problem.

Sahara

Sahara Presentation Systems Plc

Touchscreens

On Site

1 Year

02083 197751

Call Sahara to organise a return.

Sahara

Sahara Presentation Systems Plc

Digital Advertising Displays

Collect and Return

1 Year

02083 197751

Call Sahara to organise a return.

Sahara Clevertouch

Sahara Presentation Systems Plc

Interactive Whiteboards

Return to Base

3 Years

02083 197751

Call Sahara to organise a return.

Sahara Clevertouch

Sahara Presentation Systems Plc

Interactive Table Display

On Site

3 Years

02083 197751

Call Sahara to organise a return.

Samsung

Procurement International LTD

Television

Return to Base

1 Year

03307 267864

Serial number required contact procurement for proof of purchase.

Samsung

Procurement International LTD

Photographic Accessories

Return to Base

1 Year

01189 734422

Return faulty unit to procurement.

Samsung

Westcoast Limited

Tablets

Return to Base

2 Years

08457 267864

Contact manufacturer with product and serial number and they will advise on best course of action.

Samsung

Westcoast Limited

Printers

Return to Base

1 Year pick up and return

08457 267864

Contact manufacturer with product and serial number and they will advise on best course of action.

Samsung

Westcoast Limited

Laptops

Return to Base

1 Year

08457 267864

Contact manufacturer with product and serial number and they will advise on best course of action.

Samsung

Office Team

Faxes

Return to Base

1 Year

03307 267864

Contact Samsung Help Desk with machine model and nature of fault.

Sharp Microwaves

Stearn

Domestic Appliances

Return to Base

1 Year Standard Warranty

08707 874837

Contact customer services quoting model, serial number and the nature of the fault. We will then arrange collection and inspection. A replacement will be sent if the item is found to be faulty.

Sony

Procurement International LTD

Television, Hi-Fi, Speakers, Cameras and Camcorders

Return to Base

1 Year

08448 466555

Serial number required contact procurement for proof of purchase.

SuperCut

Eastpoint

Precision Trimmers and Guillotines

Return to Base

2 Years from date of purchase - manufacturing defects

08456 118020

Ring helpline with the item code, fault and address details to hand. An advisor will decide whether to send parts, collect item for repair or send replacement.

Swordfish

Snopake Ltd

Laminators, Trimmers, Shredders and Electric pencil sharpeners

Return to Base

2 Years parts and labour

02089 919901

Contact Snopake help desk with machine model, serial number and nature of fault. Snopake will arrange for the machine to be fixed or a replacement machine issued.

Toshiba

Westcoast Limited

Hardware

Return to Base

1 Year pick up and return

01932 841600

Contact manufacturer with product and serial number and they will advise on best course of action.

Truvox

Truvox

Vacuum Cleaners, Scrubber Dryers and Carpet Cleaners

On Site Warranty

1 Year

08451 203213

Report the fault to GLS who will arrange a service call out via Truvox.

Truvox

Truvox

Rotary Floor Machines

On Site Warranty

2 Years

08451 203213

Report the fault to GLS who will arrange a service call out via Truvox.

Whirlpool

Stearn

Domestic Appliances

On Site

1 Year Standard Warranty

08707 874837

Contact Whirlpool with model, serial number and the nature of the fault along with a proof of purchase. A service engineer will be sent if required.

End User Action

MAGENTA YELLOW BLACK PANTONE 266 CV

remember to quote your account number

1535COMO14_GLSPWAR.pgs

Warranty and Services

electronic ordering: SIMS & e-procurement post: GLS educational supplies, 1 Mollison Avenue, Enfield EN3 7XQ

1535

08.04.2014

02:54


School GLS 2014/15 - Warranty and Services