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2.2.

Global Community Development Programme MoS report, key highlights and main strategies

GCDP Q1 Reazliations 5225#

5127#

Goal#2013#

Achieved#2013#

GCDP Q1 Matches 3950#

3374#

2482#

3819#

Achieve#2012#

Goal#2013#

Achieved#2012# Achieved#2011#

98% Achievement | 34% growth

85 % Achievement | 36 % growth

GCDP Q1 TN Raises

GCDP Q1 EP Raises

9300#

7291#

Goal#2013#

6413#

6400#

5403#

Achieved#2013# Achieved#2011#

Goal#2013#

4905#

Achieved#2013# Achieved#2012#

100% Achievement | 30% growth Customer Feedback in Match Status Promoters

Percentage

Detractors

Percentage

Communication effectively

13%

Communication effectively

10%

Information provided about the program 11% in Realised Visa support and information Customer Feedback Status Matching Support Promoters Cultural preparation Integration by hosting entity

Percentage 11%

Matching Support Detractors

18%

JD clarity and alignment

17% Logistical support Customer Feedback in Completed Status

9% 7% Percentage 16% 13%

JD clarity and alignment Promoters

11% Percentage

Integration by hosting entity Detractors

11% Percentage

Cross cultural

21%

AIESEC's support

20%

Personal development

18%

Social Impact

7%

Social impact

12%

Cross cultural

5%

#

100% EP raising achievement 78% TN raising achievement

98% GCDP programme achievement 46% GCDP matching rate •

The matching rate comparing to last year didn’t change significantly, a better way of supply and demand management needs to be implemented for the programme Out of the achievement of GCDP realisations, there are two main aspects we need to pay attention to based on our customer feedback: Our support during realisation and also the job description that we promised in the initial promotion to the EPs.

Achievement of EP raising contributed a more balanced supply of TNs and EPs which is 1,2 TN out of 1 EP. Raising achievement needs to be supported by service delivery, knowing that our customers are concerned about our services during their matching process.

2.2 Global Community Development Programme  
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