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Voice &

Connectivity fifteengroup.co.uk


Inside

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3

Introduction

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The Fifteen Group Commitment

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Technology for Business

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Telephone Systems

9

Lines and Calls

10

Voice over IP (VOIP)

11

Unified Calls and Communications (UC&C)

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Telephone System Support

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Telephone Fraud Protection

14

Mobile

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Vehicle Tracking / Handsets

16

Connectivity

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Leased Line

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WiFi

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Site to Site


We make businesses smarter through Technology... Since the business was established in 2006, there has been a huge growth in technology solutions. This has allowed us to seize many opportunities and show small to medium sized businesses and larger organisations how technology can really transform the way they operate. We make businesses Smarter through Technology. With our Communications solutions, we are able to reach our audience with new possibilities, which they have never explored before. We operate across many industry sectors and understand the challenges each sector faces. We provide end to end solutions and ongoing support that enable businesses to work smarter and achieve real value that goes beyond technology. Improving productivity Increasing efficiency Working Smarter For all your communications requirements, please browse through our services to see how we can make technology work for you and the organisation you are in.

“For all your communications requirements, please browse our services to see how we can make technology work for you and your business.� 3


The Fifteen Group Commitment We meet the challenges businesses face with our Fifteen Group commitment. Trust Our client relationships are built on trust. We are your trusted advisor. Trust that we will deliver on time, every time. That trust is never broken and is part of our promise to you.

Flexibility We understand flexibility is of key importance to businesses, both large and small. We provide a flexible, tailored approach to individual requirements.

Commitment We remain committed throughout the delivery and after installation, so as the business grows, your systems can adapt with ease.

Innovation We provide innovative solutions and no matter what obstacles your organisation faces, we make sure you are always Smarter through Technology solutions.

Fifteen Group were very understanding and informative when offering solutions. We have always received first class service from the team at Fifteen Group and will continue this partnership.� Barbara Morris, Salop Leisure

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“We partner with the best to bring you the best… we work with technology partners to bring our clients the very best in technology solutions.”

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Technology for Business When businesses think of technology, they often focus on IT, the internet and mobile communications. We look at the bigger picture. We consider the technology infrastructure and how this supports your business, now and in the future. The business environment changes and technology has to adapt. If the fundamentals are not right then this process becomes much more complex and costly. A quality network starts from installing a reliable cabling network. From the high speed internal cabling infrastructure to the user’s device, we don’t leave anything to chance.

We design... We design a solution that works for the business you are in. Every business or organisation is different and therefore the technology requirements will never be the same. We take the time to understand the current situation and what the objectives are within the business. We then design a solution that precisely fits those requirements. Technology always brings new opportunities and it is crucial that businesses are able to capitalise and use new technology to their advantage. We all rely on it too much not to make it an integral part of our business growth plans.

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We deliver... We operate across the UK with a team of dedicated engineers who are experts in their field. We deliver to empower an organisation to have a more mobile workforce and to be able to respond to customer demand quickly and more efficiently. Having a well-equipped workforce that is able to operate remotely whilst also being able to meet customer demand is sometimes the difference between success and failure.

“Fifteen Group can build and deliver a solution that works for your business.” We support... We support technology solutions after delivery, so they continue to protect and connect devices, people and data. A modern business needs to be able to rely on its systems and we provide maintenance, support and technical advice so businesses stay ahead of the game.

“Our support extends to out of office hours and over weekends, so no matter what sector you operate in, we can support your technology.”

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Telephone Systems Whatever sector your business operates in, there’s a telephone system to get the conversation started. People like to talk and we encourage our customers to talk more. With any organisation, an exceptional customer service has never been so important. Working in partnership with NEC and BT, we provide the very best in telecommunications systems, supported by technical assistance to ensure your investment continues to work and adapt to the business you are in.

Our solutions include: • NEC SV9100 • NEC SL2100 • NEC Univerge 3c • Hosted Voice Select

Initially, Fifteen Group installed a new telephone system here at Perryfields so we had a fully integrated voice and data communications system that was reliable, flexible and provides a good image to anyone who calls. A couple of years later, they continued the good work by saving us over £300 per month when we switched the lines and calls over to them! We can’t recommend them enough! Fifteen Group have always gone above and beyond to assist us and maintain the telephone system to provide an exceptional level of service.” Mr Simon Tanner, IT Manager

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Lines & Calls Whether you are looking for cost effective phone lines, advanced call handling features or disaster recovery options, Fifteen Group will make sure calls are never missed and your customers can always get in touch.

Our solutions include: • Telephone Systems and VoIP Solutions • Business lines and calls packages • SIP Trunking • Inbound solutions and audio conferencing • Telephone System Support • Fraud Protection • Analogue lines • ISDN2e and ISDN30e

Fifteen Group carried out an assessment and came up with a total solution that suited all of our requirements, their advice was very beneficial and the service from the installation engineers was second to none. Not only was the project completed within time and budget, but the after sales service was excellent.” Louise Paul, Practice Manager, Little London Surgery 9


Voice over IP ( VOIP) Harness the power of Internet technology. VoIP Solutions allow you to communicate over the telephone or by video with simplicity. By replacing (or merging) traditional analogue or ISDN connection with SIP Trunks to your telephone system, you gain numerous operational and affordable benefits. VoIP Solutions are ideal for start up businesses, growing organisations that have a need to relocate between sites and multi site organisations that frequently transfer calls.

Our solutions include: • A fully scalable, cost effective method • A variety of supported call features • Effective integration with other business systems • The ability to deploy and relocate to anywhere in the world • Conversation Recording (MiFID II Compliant)

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Unified Calls & Communications (UC&C) You can’t manage if you don’t measure. Break down barriers and improve productivity. Merge your communications platforms into one effective solution, so customers are able to communicate through whichever means they choose. Fifteen Group provide on premises or cloud based solutions to ensure you remain contactable at all times, no matter what devices are used.

Our solutions include: • Hosted VoIP • Telephone systems • Video conferencing, IM and presence • Conversation recording • Call statistics • Collaboration with multimedia

Sales are booming and are up 12% so far. The call centre is up £30k on this month when compared with the same month last year and with a few days to go!” Craig Green, Commercial Manager, Pondkeeper 11


Telephone System Support It isn’t just an insurance policy, it adds value to your investment. Make sure your telephone system has the right maintenance and support, so it carries on working for your business and adapts to any changes within the internal and external environment.

Our solutions include: • Guaranteed call out response times • All call out charges and hardware replacement is included • Highly specialised and manufacturer trained engineers • An effective response due to direct relationships with hardware suppliers • Access to support 8am to 6pm, 7 days a week • Free remote programming

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Telephone Fraud Protection Protect your telephone system and your business with telephone fraud protection from Fifteen Group. The threat from this type of fraud is increasing year on year and can cost businesses and other organisations thousands of pounds. Fifteen Group are partnered with NEC to bring the very best in telecommunications to businesses and organisations both large and small.

Our solutions include: • Inbuilt Toll Guard with SV9100 and SL1000 systems • An effective defence 24 hours a day, 7 days a week • A low cost with no PC required • A tailored solution to your business or organisation • Complete peace of mind

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Mobile Business is no longer done on site. In today’s world, the workforce has to have flexibility and be able to operate remotely. However, that workforce needs to work remotely in an effective way and the business needs to have that crucial control. Fifteen Group provide simple and easy ways to control your mobile workforce, set usage limits and integrate mobile technology with other systems.

Our solutions include: • Business contracts and tariffs • Handsets, hardware and accessories • Mobile device management • Impartial advice on which mobile solution best fits your workforce • Simple and easy to understand tariffs

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Vehicle Tracking Support employees and retain control over vehicle use with Fifteen Group’s vehicle tracking solutions. Our solutions include: • Accurate reports, improve productivity and provide accountability to customers. • Reliable vehicle tracking solutions.

Handsets If your organisation deploys a remote a remote workforce, then you will need a range of handsets and mobile devices that support the more flexible approach. Our solutions include: • Mobiles and tablets all with a 12 month guarantee • Operating systems that are effective and efficient so employees are able to work remotely and securely • Full technical support

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Connectivity Never let a poor internet connection hold your business back. Your business can embrace whatever technology opportunities arise by our superfast broadband, fibre or leased line solutions.

Our solutions include: • ADSL and fibre broadband • Ethernet • Wide Area Network • Site to Site • General Ethernet Access • The best price AND connection • Technical support • Defence against cyber security

Thank you to Fifteen Group for solving the mystery of our slow/not running broadband problem that has plagued us over the last two weeks... thank you as always for your support and wisdom.” Will Spendilow, New Life Church

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Leased Line A leased line is a permanent fixed bandwidth, symmetrical data connection. Delivered over fibre, it gives organisations dedicated internet access services with guaranteed upload and download speeds.

Our solutions include: • FTTC General Ethernet Access • EFM Leased Line Circuit • Ethernet Leased Line Circuit • MPLS and Technical Support • Competitive prices • 24/7 UK based technical support • Fully managed Service Level Agreement

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WiFi WiFi is an essential part of every business. It’s a part of everyday life which your customers, visitors and staff expect to be of high quality. Create a seamless experience through public or internal WiFi.

Our solutions include: • Public WiFi • Site to site WiFi • Content filtering systems • Tailored solutions and support • Captive portals to turn WiFi into a valuable resource

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Site to Site Link your locations together with Fifteen Group’s site to site solutions. A point to point leased line is a dedicated circuit that goes from one customer location to another as a flexible and scalable solution. It ensures the security of data transferred between two locations, and if necessary at a much higher speed.

Our solutions include: • Connectivity to multiple sites • Increased high speed connectivity • No wires • Reduction in operating costs • A simple way to overcome environmental barriers • Upgradable speeds • One reliable network without the need for cable integration.

Data Cabling We install high speed internal data cabling, because that’s where a high quality network begins. We ensure all your systems within your organisation are networked together to provide one complete efficient and effective system.

Our solutions include: • Working with original cabling

• Till Systems

• Computers

• Wi-Fi

• Printers 19


Sector Solutions Our work across many industry sectors provides Fifteen Group with the expertise to deliver and support a wide range of businesses. Some of these sectors include:

Quick Service Restaurants

Hospitality

Healthcare

GP Practices

No matter what type of organisation you are in or which sector you operate within, we have a communications solution for you.

We understand: • The challenges you face • What you are aiming to achieve • Which communications strategy works for your business •E  xpert solutions need to be specifically designed for your sector AND your business •H  ow vital and important technical support is to maximising operational efficiency • The unexpected can happen • Data is your biggest business asset

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Education

Customer Contact Centres


“With Fifteen Group, you are always Smarter through Technology.”

Fifteen Group provide everything you need from technology. If you are a business looking for help and guidance together with a solution that is easy to manage in monthly budgets, then Fifteen Group can deliver. If you are a medium to large sized business looking for the total end to end solution for your communications, then Fifteen Group can design, deliver and continue to manage those expert solutions. So you can get on with making sure your business is seizing every opportunity available.

With Fifteen Group, you are always Smarter through Technology: • End to end technology solutions • 24/7 support • UK based team of expert engineers • Strong relationships with technology partners • Experience within a wide variety of sectors 21


Recommendation

Thank you to Fifteen Group for solving the mystery of our slow/not running broadband problem that has plagued us over the last two weeks... thank you as always for your support and wisdom.”

Will Spendilow, New Life Church

Sales are booming and are up 12% so far. The call centre is up £30k on this month when compared with the same month last year and with a few days to go!”

Craig Green Commercial Manager Pondkeeper

Initially, Fifteen Group installed a new telephone system here at Perryfields so we had a fully integrated voice and data communications system that was reliable, flexible and provides a good image to anyone who calls. A couple of years later, they continued the good work by saving us over £300 per month when we switched the lines and calls over to them! We can’t recommend them enough! Fifteen Group have always gone above and beyond to assist us and maintain the telephone system to provide an exceptional level of service.”

Mr Simon Tanner IT Manager


Fifteen Group carried out an assessment and came up with a total solution that suited all of our requirements, their advice was very beneficial and the service from the installation engineers was second to none. Not only was the project completed within time and budget, but the after sales service was excellent. Louise Paul Practice Manager Little London Surgery


Communications Systems

info@fifteengroup.co.uk fifteengroup.co.uk

MH2, Park Hall Business Village, Stoke-on-Trent Staffordshire ST3 5XA

Information Technology

Software Development

Profile for fifteengroup

Fifteen Group: Voice and Connectivity  

We make businesses Smarter through Technology. With our communications solutions, we are able to reach our audience with new possibilities,...

Fifteen Group: Voice and Connectivity  

We make businesses Smarter through Technology. With our communications solutions, we are able to reach our audience with new possibilities,...